I don't trust the legal system to understand technology.
Their logic is that you accessed someone else's account. Whether you intentionally did it or not, the fact remains that you did it. Therefore, 9 out of 10 courts are going to assume you are guilty.
Just like if they saw you carrying a bag of cash right after someone robbed the 7-11. Nevermind the fact that you just cashed your paycheck at the local bank. You were found carrying money in a bag right after a store was robbed. No one is going to listen to you.
Add in the fact that you are talking technobabble speak to judges who have still haven't masterd the "double click" and you get a recipe for disaster.
It has nothing to do with the software or platform.
The problem is a web admin who is more concerned about downloading the latest episode of BattleStar Galactica than actually fixing a minor security risk.
The admin looks at it, and decides that there is such a small chance in someone actually knowing and using that exploit that it is't worth the time to fix versuses the time to recover from the attack.
That is common network theory. However, as soon as someone actually does it, the suits jump in and wonder why he didn't fix it to beging with. (Nevermind that they never would have authorized him spending 10 hours to fix a non-existant issue in the first place.) So now Johnny Admin is working late to lock everything down while managers stand over his shoulder questioning if they should get a new admin.
He is going to do the only reasonable thing in that situation, which is to deflect blame. He goes back through his email and pulls out the guy who reported it. Next day he is the hero for finding out who it was. Management decides to keep him on, and he goes back to wasting his days on/.
I was wondering that myself. C++ comes with a free compiler in Linux. This is like asking MS to open source VB.net. First off why would they, and secondly why do you want them to?
Just stick with what is available. Do we really want to creat an entire continent of Java-only programmers? Encourage them to use C++ and they will be better for it.
Or perhaps this is some CIA project to harm poor countries by getting them hooked on subpar languages. Hey, lets teach them Fortan.
The real point of difference between a free OS like Linux and a commercial product like Windows is the business models and how they relate to the product.
Linux is free, kept updated by the community at large. As a political and spiritual statement, that is awesome. What isn't awesome is that there are no "ties that bind" someone to a project. The community as a whole has worked together so far to create something pretty sepectacular, when you think about it. But for how much longer? What happens in 10-20 years when all the current developers have retired? When are best programmers are VB.net programmers? Linux has failed in the last few years to develop a graphical UI that better matches current gen OSes. If someone where getting paid to work on that, they would have either gotten much further along by now, or been fired. But in the open source community, Linux is what it is. It is amazing that it has gotten as far as it has.
At the end of the day, there is absolutely nothing keeping people from completely abandoning Linux. You and I know it is very unlikely. But not impossible.
Windows on the other hand, is a commercial product. It generates revenue for a company, which entices them to improve the product. When money is involved, no one is just going to walk away. Even if every Windows developer quit today, MS would continue producing Windows. Abandoning Windows is not an option. (Other than abandoning old OSes that have reach end of life.)
So no matter what "aspect" you want to compare between the two, many many businesses are going to chose Windows. Simply for the fact that when you are paying someone, they are less likely to leave you high and dry. Home users will continue to buy Windows, because since MS wants your money, they spend time making the OS look and run better.
As a business man, I would much rather hitch my wagon to someone who is going to be able to hold someone accountable for various functions. As a consumer, I want someone who can afford to staff a support center that I can talk to, instead of strolling through message boards for an answer.
I am sure many people will say that I just don't understand how Linux is developed. I do understand exactly how it is developed. There are a few companies who do sell corporate versions of Linux for money. But the largest day to day development comes from volunteers.
As captilism has shown us again and again, competition for money increases productivity. Any group that isn't competing for the money isn't going to be able to keep up. Case in point is that with as many people working on Linux it should blow Windows out of the water in every aspect from security to graphical interface. Heck with so many people working on Linux, it should be able to sprout legs and impersonate a human by now. But it hasn't.
And yes, I am a Linux fan and use it regularly to "learn." I would use Linux in a business, because I am prepared to support it myself. If I am your average businesman who just wants something that works and someone to hold accountable for getting it fixed, I go with Windows.
I can see Ubisoft investing in the company, betting on their next project.
But if the next project is yet another, standard hack'n slash treadmill game, Ubisoft is better off making more of those resource strategy games, such as Settlers.
The next-gen of MMORPG needs to be something "more." Think Ultima Online in 3D. Not just another generic fantasy RPG.
"When he finally got through, a representative said he wouldn't cancel the service until Mr. Orszag gave Vonage a chance to repair the problems. Mr. Orszag says he had to "forcefully" insist before he managed to cancel."
That right there burns me up. Here Vonage is trying to play the "we the people" game by setting aside shares for the public and trying to be the customers best friend. They try to represent themselves as the David to the telco's Goliath. That they are on the same level as the everday customer. (Think Dan Akroyd's character from Tommy Boy.)
However, that is just a carefully crafted corporate image, created by a bunch of suits in a high rise office building. Which works great for getting people on board. But then those exact same suits have to tackle the issue of defections. Instead of holding true to their "everyman" roots, they contradict themselves by sticking it to the little man. "Why, we can't let them leave so easily. We have to make it complicated to leave. In fact, when they try to cancel, we should instead offer them more services. Every cancellation order automatically gets a free upgrade on the service."
It is the same old corporate B.S. that has been going on since the dawn of modern business. It just exposes Vonage for what it really is. Just another "fat cat" corporation.
Not only the NES and SNES libraries, but the Turbgrafx-16 and Genesis libraries. I am hoping that if it is a hit, they will keep adding additional systems.
I would love to have access to some of the systems that were just too costly at the time. Relive my childhood with all the toys I couldn't afford.
Having worked support in previous years, I can state that no part of any job involves kissing someone's butt while they chew you out.
True, perhaps if you have no self respect, you can just agree with the cusotmer when they make comments about your mother.
This board will at once say that if you don't agree with the some project your company is undertaking you should speak out. Better to have your self respect and dignity than to go against your principles.
Then in the very next discussion everyone says that you should bend over and take it when it comes to customers. So we stand up to management and roll over for customers. Sounds like a recipe for bankruptcy.
I like that fact that you are willing to stand up and take care of your family. I have too many tech friends who won't tolerate anyting and will leave a job at the drop of the hat so they can stay home all day in their sandals and t-shirts, just because the "man" gave them some crap about taking a two hour lunch. Of course, they are all in debt, and can't make ends meet. What little money they do get from unemployment or odd jobs, they blow on frivilous items.
It's great to see someone with their head in reality. I feel the same way you do. I hate my job to the point where I don't want to go in everyday. But I can't just quit, I have a family to support. Adults have to do tons of things we don't want to do. Such is life.
The thing with that is that I don't think anyone has a problem with FedEx, UPS or any other company having that clause in their policies. Every company needs to protect themselves. I won't deny a company the right to use a policy in rare cases.
However, what I do fault them for is abusing that policy. Putting it right up in your face and saying "Look at the power we have!" is not the best way to win over customers. Why do they need to come out in such a manner and make a public statement about going through packages. Just search them when you need to and take appropriate action. Don't wag the finger at everyone.
There are all kinds of things in pretty much every contract you ever sign that basically says that you have no rights and the company has all the rights. However, companies very rarely excercise that right for fear of driving customers away.
The problem here is the trust between the two parties. I understand any company needs to protect itself from legal action and thus they include all kinds of crazy off the wall clauses. At the same time, I trust the company to be very diligent in using that right. FedEx is basically not exercising any restraint.
FedEx should be more concerned about respecting customer privacy and less about scaring people.
That lends credibility to "The Shield." In the first episode where they killed their partne, they used the criminals own gun. Obviously knowing that it would have the fingerprints all over it.
When it comes to family, you can show up late on a Saturday afternoon to help them with something, wearing some ratty old jeans and t-shirt. You can chat with them about anything you want, and they more than likely will offer you free food or a beverage. When it is all fixed, you can chill out on the couch and watch the game.
In the business world, if you show up 5 minutes late you are written up. If you aren't wearing slacks and a button down shirt you are sent home. If your conversation isn't work related you are fired. And if you want something to eat or drink there are vending machines in the break room. When the problem is fixed, you must vacate the premisis promptly, least they have to call security. (Even working contract labor, you are still subject to most of these rules. See what would happen if you showed up at your next appointment in shorts and sandals.)
Informal tech support can't be compared to formal tech support. The most demanding family member can't compare to the business owner who demands you come all the way down to the office at 2am to fix the email, for free since you didn't fix it last time. I can tolerate family, but business is a whole new ball game.
You throw opinion around, but you don't mention any facts. Give me an example of false reporting. All I am seeing is irrational hatred.
Have you forgotten the "Operatin Tailwin" scandal of a few years back, involving Bernard Shaw, of CNN? The one where CNN accussed the military of using the poisonous gas on defectors. Maybe this will jog your memory: http://en.wikipedia.org/wiki/CNN_controversies_and _allegations_of_bias
I respect that you think CNN is more honest. That is your opinion. But it doesn't make it fact.
Just trying to have a friendly conversation. You present FoxNews as a misleading news source. I disagree. You could have presented CNN as a misleading newsource, which I believe it is. You chose not to. Your pick of which news organization is slanted and which is not, tends to show your political leanings.
Well, to be fair, you started out acting as though I was talking about something completly unrelated. It isn't nice to portray other board members as complete idiots.
I was commenting on your statements, in a very clear concise way. But if you want to play the whole "wow, you are so far out there that I don't even know what you are saying" game, then I can play along.
In your own words you hold up FoxNews as the forefather of slanted news:
"Providing a particular slant along with the news, if the slant is overwhelming enough to create the vast distortions perpetrated by the likes of Fox News, then said organization isn't really informing, rather, they are misleading."
I am stating that you are being very selective in your examples. (Who mentioned "talking"? I said nothing of talking. Are you talking to the parrott on my shoulder? Why are you trying to sell me oranges?)
How did they destroy the data? Did anyone see them? What keeps them from just saying they destroyed the database so they wouldn't have to process the requests?
That is what this is about. He who controls the browser market, determines how billions of people view a webpage. If your browser is the number one browser, you determine which technologies make it and in what form. You are also free to include things in that browser to track what people search for, what type of connection they have, and you can even do targeted ads toward that user.
Don't be so short sighted to think that Ia web browser is a trival thing. It is the means by which a company can control one of the greatest tools of commerce in the history of mankind.
Administration is all a part of running your own mail server. You aren't taking a shot in the dark when emailing Comcast subscribers. You yourself state that none of them have gone through. So you already know the outcome. I would contact Comcast's tech department and see if they can tell you why you are blocked.
It may be that you have a misconfigured setting so that there server won't talk to you which recently happened to us. The servers on both ends have to be able to communicate. The Comcast server may be receiving the helo command in way it doesn't understand. Or they are probably using a public database backend for their email filtering. You will need to find which one they use and contact that company to have them remove. You could be in that database for any number of reasons. Maybe you accidently emailed the wrong person one time, and they reported it as spam.
There are procedures in place for doing this sort of thing. Then again, running a mail server from home is always an iffy proposition. Many places will block you simply because they just find it suspicious that you are running your own mail server. Usually, by talking with the various parties involved, they get a feel for you not being some evil-doer. Most spamers aren't going to take the time talk to people.
I warned her that VZ has a public relations problem but she was too clueless to understand.
You seem to think that just because you make a statement about VZ making a mistake, that the employee of VZ should back you up. You don't seem to understand the position the employee is in. The calls are more than likely monitored. If she says one thing that berates the company, she could lose her job. Therefore she can't say things like "I totally agree. This was a mistake on our part." Which is obviously what you wanted her to say, since you think she doesn't get it or that she was too clueless. How else was she suppossed to prove to you that she had a clue? Fix the problem? Is that what you really expected her to do? They have a team of engineers on the issue, but you expect the supervisor to magically fix it? She understood just fine. She is just powerless to do anything about it. What you mean to say is that she didn't come out and agree with you completely. You are the customer. You are allowed to say anything you want about the company. They don't care as long as you pay your bill. She is an employee. She is allowed to say only what has been pre-approved. She may be 10 times smarter than anyone on this board. But she is tied by management to only a few select phrases that she can say.
I am sure management has a script that she follows. She is only allowed to say certain things regarding the problem. Bashing the company isn't on the list. She is forced to say thins like "We are committed to bringing you a better email experience. Whatever minor problems there are, we will have fixed in momentarily." She can't voice her anger at having told managment 20 times that this would be a problem, only to have management move forward on it anyway and tell her it is her job to handle the calls so that is what she will do. Quit expecting her to say "Hold on, let me go tell my boss that I agree with the customer that we made a mistake." It is arrogant and naive to expect an employee of that company to bash that company. Give her credit for seeing this coming a mile away, but being powerless to stop it.
Slashdot Mirror
I don't trust the legal system to understand technology.
Their logic is that you accessed someone else's account. Whether you intentionally did it or not, the fact remains that you did it. Therefore, 9 out of 10 courts are going to assume you are guilty.
Just like if they saw you carrying a bag of cash right after someone robbed the 7-11. Nevermind the fact that you just cashed your paycheck at the local bank. You were found carrying money in a bag right after a store was robbed. No one is going to listen to you.
Add in the fact that you are talking technobabble speak to judges who have still haven't masterd the "double click" and you get a recipe for disaster.
It has nothing to do with the software or platform.
/.
The problem is a web admin who is more concerned about downloading the latest episode of BattleStar Galactica than actually fixing a minor security risk.
The admin looks at it, and decides that there is such a small chance in someone actually knowing and using that exploit that it is't worth the time to fix versuses the time to recover from the attack.
That is common network theory. However, as soon as someone actually does it, the suits jump in and wonder why he didn't fix it to beging with. (Nevermind that they never would have authorized him spending 10 hours to fix a non-existant issue in the first place.) So now Johnny Admin is working late to lock everything down while managers stand over his shoulder questioning if they should get a new admin.
He is going to do the only reasonable thing in that situation, which is to deflect blame. He goes back through his email and pulls out the guy who reported it. Next day he is the hero for finding out who it was. Management decides to keep him on, and he goes back to wasting his days on
I was wondering that myself. C++ comes with a free compiler in Linux. This is like asking MS to open source VB.net. First off why would they, and secondly why do you want them to?
Just stick with what is available. Do we really want to creat an entire continent of Java-only programmers? Encourage them to use C++ and they will be better for it.
Or perhaps this is some CIA project to harm poor countries by getting them hooked on subpar languages. Hey, lets teach them Fortan.
The real point of difference between a free OS like Linux and a commercial product like Windows is the business models and how they relate to the product.
Linux is free, kept updated by the community at large. As a political and spiritual statement, that is awesome. What isn't awesome is that there are no "ties that bind" someone to a project. The community as a whole has worked together so far to create something pretty sepectacular, when you think about it. But for how much longer? What happens in 10-20 years when all the current developers have retired? When are best programmers are VB.net programmers? Linux has failed in the last few years to develop a graphical UI that better matches current gen OSes. If someone where getting paid to work on that, they would have either gotten much further along by now, or been fired. But in the open source community, Linux is what it is. It is amazing that it has gotten as far as it has.
At the end of the day, there is absolutely nothing keeping people from completely abandoning Linux. You and I know it is very unlikely. But not impossible.
Windows on the other hand, is a commercial product. It generates revenue for a company, which entices them to improve the product. When money is involved, no one is just going to walk away. Even if every Windows developer quit today, MS would continue producing Windows. Abandoning Windows is not an option. (Other than abandoning old OSes that have reach end of life.)
So no matter what "aspect" you want to compare between the two, many many businesses are going to chose Windows. Simply for the fact that when you are paying someone, they are less likely to leave you high and dry. Home users will continue to buy Windows, because since MS wants your money, they spend time making the OS look and run better.
As a business man, I would much rather hitch my wagon to someone who is going to be able to hold someone accountable for various functions. As a consumer, I want someone who can afford to staff a support center that I can talk to, instead of strolling through message boards for an answer.
I am sure many people will say that I just don't understand how Linux is developed. I do understand exactly how it is developed. There are a few companies who do sell corporate versions of Linux for money. But the largest day to day development comes from volunteers.
As captilism has shown us again and again, competition for money increases productivity. Any group that isn't competing for the money isn't going to be able to keep up. Case in point is that with as many people working on Linux it should blow Windows out of the water in every aspect from security to graphical interface. Heck with so many people working on Linux, it should be able to sprout legs and impersonate a human by now. But it hasn't.
And yes, I am a Linux fan and use it regularly to "learn." I would use Linux in a business, because I am prepared to support it myself. If I am your average businesman who just wants something that works and someone to hold accountable for getting it fixed, I go with Windows.
I can see Ubisoft investing in the company, betting on their next project.
But if the next project is yet another, standard hack'n slash treadmill game, Ubisoft is better off making more of those resource strategy games, such as Settlers.
The next-gen of MMORPG needs to be something "more." Think Ultima Online in 3D. Not just another generic fantasy RPG.
"When he finally got through, a representative said he wouldn't cancel the service until Mr. Orszag gave Vonage a chance to repair the problems. Mr. Orszag says he had to "forcefully" insist before he managed to cancel."
That right there burns me up. Here Vonage is trying to play the "we the people" game by setting aside shares for the public and trying to be the customers best friend. They try to represent themselves as the David to the telco's Goliath. That they are on the same level as the everday customer. (Think Dan Akroyd's character from Tommy Boy.)
However, that is just a carefully crafted corporate image, created by a bunch of suits in a high rise office building. Which works great for getting people on board. But then those exact same suits have to tackle the issue of defections. Instead of holding true to their "everyman" roots, they contradict themselves by sticking it to the little man. "Why, we can't let them leave so easily. We have to make it complicated to leave. In fact, when they try to cancel, we should instead offer them more services. Every cancellation order automatically gets a free upgrade on the service."
It is the same old corporate B.S. that has been going on since the dawn of modern business. It just exposes Vonage for what it really is. Just another "fat cat" corporation.
Not only the NES and SNES libraries, but the Turbgrafx-16 and Genesis libraries. I am hoping that if it is a hit, they will keep adding additional systems.
I would love to have access to some of the systems that were just too costly at the time. Relive my childhood with all the toys I couldn't afford.
The Wii will have ports for Gamecube controllers. Either use the ones from your existing Gamecube, or go pick up some cheap used ones for about $15.
The Gamecube controller makes a good traditional style controller. It may not be the absolute best model ever made, but it is more than adequate.
Having worked support in previous years, I can state that no part of any job involves kissing someone's butt while they chew you out.
True, perhaps if you have no self respect, you can just agree with the cusotmer when they make comments about your mother.
This board will at once say that if you don't agree with the some project your company is undertaking you should speak out. Better to have your self respect and dignity than to go against your principles.
Then in the very next discussion everyone says that you should bend over and take it when it comes to customers. So we stand up to management and roll over for customers. Sounds like a recipe for bankruptcy.
I like that fact that you are willing to stand up and take care of your family. I have too many tech friends who won't tolerate anyting and will leave a job at the drop of the hat so they can stay home all day in their sandals and t-shirts, just because the "man" gave them some crap about taking a two hour lunch. Of course, they are all in debt, and can't make ends meet. What little money they do get from unemployment or odd jobs, they blow on frivilous items.
It's great to see someone with their head in reality. I feel the same way you do. I hate my job to the point where I don't want to go in everyday. But I can't just quit, I have a family to support. Adults have to do tons of things we don't want to do. Such is life.
The thing with that is that I don't think anyone has a problem with FedEx, UPS or any other company having that clause in their policies. Every company needs to protect themselves. I won't deny a company the right to use a policy in rare cases.
However, what I do fault them for is abusing that policy. Putting it right up in your face and saying "Look at the power we have!" is not the best way to win over customers. Why do they need to come out in such a manner and make a public statement about going through packages. Just search them when you need to and take appropriate action. Don't wag the finger at everyone.
There are all kinds of things in pretty much every contract you ever sign that basically says that you have no rights and the company has all the rights. However, companies very rarely excercise that right for fear of driving customers away.
The problem here is the trust between the two parties. I understand any company needs to protect itself from legal action and thus they include all kinds of crazy off the wall clauses. At the same time, I trust the company to be very diligent in using that right. FedEx is basically not exercising any restraint.
FedEx should be more concerned about respecting customer privacy and less about scaring people.
That lends credibility to "The Shield." In the first episode where they killed their partne, they used the criminals own gun. Obviously knowing that it would have the fingerprints all over it.
When it comes to family, you can show up late on a Saturday afternoon to help them with something, wearing some ratty old jeans and t-shirt. You can chat with them about anything you want, and they more than likely will offer you free food or a beverage. When it is all fixed, you can chill out on the couch and watch the game.
In the business world, if you show up 5 minutes late you are written up. If you aren't wearing slacks and a button down shirt you are sent home. If your conversation isn't work related you are fired. And if you want something to eat or drink there are vending machines in the break room. When the problem is fixed, you must vacate the premisis promptly, least they have to call security. (Even working contract labor, you are still subject to most of these rules. See what would happen if you showed up at your next appointment in shorts and sandals.)
Informal tech support can't be compared to formal tech support. The most demanding family member can't compare to the business owner who demands you come all the way down to the office at 2am to fix the email, for free since you didn't fix it last time. I can tolerate family, but business is a whole new ball game.
Conservatives see a liberal media. Liberals see a conversative media, or maybe just one that is unwilling to fight back.
So basically, the media has no friends.
You throw opinion around, but you don't mention any facts. Give me an example of false reporting. All I am seeing is irrational hatred.
d _allegations_of_bias
Have you forgotten the "Operatin Tailwin" scandal of a few years back, involving Bernard Shaw, of CNN? The one where CNN accussed the military of using the poisonous gas on defectors. Maybe this will jog your memory: http://en.wikipedia.org/wiki/CNN_controversies_an
I respect that you think CNN is more honest. That is your opinion. But it doesn't make it fact.
????
Just trying to have a friendly conversation. You present FoxNews as a misleading news source. I disagree. You could have presented CNN as a misleading newsource, which I believe it is. You chose not to. Your pick of which news organization is slanted and which is not, tends to show your political leanings.
No need to get all hysterical.
Well, to be fair, you started out acting as though I was talking about something completly unrelated. It isn't nice to portray other board members as complete idiots.
I was commenting on your statements, in a very clear concise way. But if you want to play the whole "wow, you are so far out there that I don't even know what you are saying" game, then I can play along.
In your own words you hold up FoxNews as the forefather of slanted news:
"Providing a particular slant along with the news, if the slant is overwhelming enough to create the vast distortions perpetrated by the likes of Fox News, then said organization isn't really informing, rather, they are misleading."
I am stating that you are being very selective in your examples. (Who mentioned "talking"? I said nothing of talking. Are you talking to the parrott on my shoulder? Why are you trying to sell me oranges?)
Right, CNN has no slant whatsoever. Sure.............
How did they destroy the data? Did anyone see them? What keeps them from just saying they destroyed the database so they wouldn't have to process the requests?
That is what this is about. He who controls the browser market, determines how billions of people view a webpage. If your browser is the number one browser, you determine which technologies make it and in what form. You are also free to include things in that browser to track what people search for, what type of connection they have, and you can even do targeted ads toward that user.
Don't be so short sighted to think that Ia web browser is a trival thing. It is the means by which a company can control one of the greatest tools of commerce in the history of mankind.
Okay, I will give you that. It just sounded like you were saying that anyone who went into CS for any reason was making a bad decision.
Please elaborate on how you arrived to this conclusion.
I am a junior in CS. That means I am not smart, right?
Administration is all a part of running your own mail server. You aren't taking a shot in the dark when emailing Comcast subscribers. You yourself state that none of them have gone through. So you already know the outcome. I would contact Comcast's tech department and see if they can tell you why you are blocked.
It may be that you have a misconfigured setting so that there server won't talk to you which recently happened to us. The servers on both ends have to be able to communicate. The Comcast server may be receiving the helo command in way it doesn't understand. Or they are probably using a public database backend for their email filtering. You will need to find which one they use and contact that company to have them remove. You could be in that database for any number of reasons. Maybe you accidently emailed the wrong person one time, and they reported it as spam.
There are procedures in place for doing this sort of thing. Then again, running a mail server from home is always an iffy proposition. Many places will block you simply because they just find it suspicious that you are running your own mail server. Usually, by talking with the various parties involved, they get a feel for you not being some evil-doer. Most spamers aren't going to take the time talk to people.
I warned her that VZ has a public relations problem but she was too clueless to understand.
You seem to think that just because you make a statement about VZ making a mistake, that the employee of VZ should back you up. You don't seem to understand the position the employee is in. The calls are more than likely monitored. If she says one thing that berates the company, she could lose her job. Therefore she can't say things like "I totally agree. This was a mistake on our part." Which is obviously what you wanted her to say, since you think she doesn't get it or that she was too clueless. How else was she suppossed to prove to you that she had a clue? Fix the problem? Is that what you really expected her to do? They have a team of engineers on the issue, but you expect the supervisor to magically fix it? She understood just fine. She is just powerless to do anything about it. What you mean to say is that she didn't come out and agree with you completely. You are the customer. You are allowed to say anything you want about the company. They don't care as long as you pay your bill. She is an employee. She is allowed to say only what has been pre-approved. She may be 10 times smarter than anyone on this board. But she is tied by management to only a few select phrases that she can say.
I am sure management has a script that she follows. She is only allowed to say certain things regarding the problem. Bashing the company isn't on the list. She is forced to say thins like "We are committed to bringing you a better email experience. Whatever minor problems there are, we will have fixed in momentarily." She can't voice her anger at having told managment 20 times that this would be a problem, only to have management move forward on it anyway and tell her it is her job to handle the calls so that is what she will do. Quit expecting her to say "Hold on, let me go tell my boss that I agree with the customer that we made a mistake." It is arrogant and naive to expect an employee of that company to bash that company. Give her credit for seeing this coming a mile away, but being powerless to stop it.