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Do no expect a company that has no respect for it's employees to respect it's customers. They will treat both as badly as they can get away with. For employees unionise or die (that is literally accurate not for all but certainly for the unlucky some) for customers probably better off buying elsewhere https://www.theacsi.org/index.... the only companies doing worse have disappeared.

Pure Astroturf. Do you get paid by the post, or is there a quality metric involved? Or hopefully, you only get paid if nobody refutes your bullshit.

Comcast demonstrably doesn't care about the customer insofar as to give them any choices other than "how much more do you want to pay us." They care about locking the customer in, and rent-seeking their wallet empty. They don't give two shits about the customer's well-being or satisfaction, because they don't have to. That's what being a regional monopoly means. Would you have posted that AT&T cared about their customers right before they were broken up? They were a profitable enterprise too, and according to you, profits = caring about your customers that you are siphoning those profits from.

In case the first two sources weren't enough, here's another that you can't astroturf away: Comcast's customer satisfaction has been below the industry average for 16 years running. And that's in an industry that everybody dislikes. If they care so god damn much, why don't they take the feedback from these surveys that happen every year since the millennium turned, and act on them? Why are these scores basically a flat line barely over 50% Again, because they don't fucking need to. The money rolls in whether the customer is happy or not - why marginally decrease the all-important profits on something as silly as customer happiness when they aren't going anywhere?

Oh, but yeah, they care about their customers. Right. I think you misspelled "institutional investors" - that's who Comcast and their telco friends really care about making happy. And the only thing that does that is profits and increased stock value.

I have dealt with Time Warner Cable, specifically in New York City. I have also dealt with Comcast. I think this merger is a natural for them because of several factors:

• These companies are just like one another. They victimize the consumer.
  • If they say they will come between the hours of 8:00 AM and 2:00 PM, they will tend to come past 3:30 PM.
  • they will not be able to schedule you in again for another week, because you were not there when their technician called.
  • If you call them for technical support for any problem, you are the problem and they treat you like you are.
  • They both claim that degrading their signal actually helps you.
  • Time Warner Cable and Comcast earned bottom-of-the-barrel scores in a consumer satisfaction survey published on May 20th, 2014.
  • Both companies have blocked broadcasters on their networks because they have walked out on talks for fees for "retransmission consent."
  • Neither company has actually tried to speed up Internet service in any significant way in over five years.
  • The production company (NBC) owned by Comcast gets an unfair advantage over other broadcastersÃ"then uses that advantage to transmit nothing special or unique

I think they should rename the combined company "Crappy Cable Internet and Phone" which will appropriately re-define what the consumer is about to experience. Renaming themselves CCIP would be a positive step.

You mean considering how many slashdot geeks hate Apple don't you? The general public likes Apple.

That sounds like fanboy talk to me.

Sounds like impotent Hateboi rage to me.

Corporate executives, government employees, and any other high-powered types who are already tied deeply to Blackberry might not care to pay extra for a feature they'll never use.

As if you look sideways at new TV's with Hulu or Netflix integration, Hateboi.

and not driving down private driveways insisting "this is the best route to Roundtop Mountain!!!"

As the other guy pointed out, all nat-nav systems have errors, Hateboi. Apple's only mistake was not pulling a Google and calling their product "beta" for oh, I don't know, half a decade or more. Then all sins are forgiven!

Every survey I've seen. So I'm questioning the GP's sweeping assertion. The iPhone has a 90% brand retention rate when buyers replace the current phones. Android users tend to experiment more so none of the android manufacturers can match that. It doesn't really mean Apple is better or worse, it's just that you can't claim Samsung is obviously better - unless you are just expressing a personal opinion. JD Power consistently finds that the Apple iPhone ranks first in satisfaction. Consumer Reports depends on the question they are asking and their mood so they have results for everybody's taste. JD Powers http://www.phonearena.com/news/J.D.-Power-ranks-Apple-first-in-US-customer-satisfaction-followed-by-Nokia-and-Samsung_id41087 ACSI http://www.theacsi.org/index.php?option=com_content&view=article&id=281:press-release-may-2012&catid=13&Itemid=357

My first link disappearedin posting - ACSI is here: http://www.theacsi.org/index.php

The USPS has been self-sufficient since 1972 and have a much higher customer satisfaction rating than either UPS or FedEx. Apparently most Americans don't agree with your criticisms of the USPS

Apparently, you're making crap up because after a short search on Google, I found: this result . See the bottom of the page. for the relevant information.

Or maybe this link would be better.

Maybe you should check your facts after you've invented them.

-=Geoskd

A new report from the American Customer Satisfaction Index (ACSI) has put Facebook just above the taxman on America's lists. Out of 30 online companies, the two absolute worst were MySpace with 63 out of 100 and Facebook at 64 but other high scoring sites included Wikipedia (77) and YouTube (73). Unsurprisingly the report reveals that of the 233 companies they monitor year round, MySpace and Facebook are in the bottom 5% for customer satisfaction. That puts them with airlines and cable companies--two historically low ranked industries of customer satisfaction. You can see a brief overview of the scores and also note that on search engines, Bing hits 77 just behind Google at 80 for customer satisfaction. The full report with an overview of why consumers were satisfied or dissatisfied with each site can be found here in PDF.

Seriously, MySpace and Facebook are down there with cable companies and airlines. And their service is (on the surface) free. Must be doing a terrible job.

UM professor Claes Fornell blogged: "Controversies over privacy issues, frequent changes to user interfaces, and increasing commercialization have positioned the big social networking sites at satisfaction levels well below other Web sites..."

Oh, if only it ended there--he missed news feed control problems, advertising, spam, navigation issues and annoying applications. From the actual report:

When asked what they like least about Facebook, survey respondents gave answers including privacy and security concerns, the technology that controls the news feeds, advertising, the constant and unpredictable interface changes, spam, navigation troubles, annoying applications with constant notifications, and functionality, to name a few. There is no shortage of complaints about Facebook.

Google's customer satisfaction swells by an unparalleled improvement of 10%. For a company that already has a high level of customer satisfaction, Google breaks new ground. Not only does Google now lead Yahoo! by a 12% margin, but the search engine giant can claim the best score ever posted for any e-business company measured by ACSI.

Google's customer satisfaction prowess goes hand-in-hand with its leadership in developing technologies that make searches both faster and more accurate.

Mr. Gates: 'Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.'

Big news, given that the concept of 'customer satisfaction' has been embraced since decades, even by not exceptionally innovative companies (e.g. GM). Microsoft fails both in IT and 'customer satisfaction' (a related comment: Microsoft falls below the average in customer satisfaction survey).

CC.

Who exactly takes these surveys?

Verizon tops the ACSI for cellular telephone service, FWIW

Right, because Gateway or Dell users are so much more technologically sophisticated than Apple users.

I realize that personal experieces and anecdotes form powerful opinions for particular individuals, but there are multiple customer satisfaction surveys that show Apple at the top. Here's another one from the American Customer Satisfaction Index Survey at the University of Michigan Business School: http://www.theacsi.org/second_quarter.htm

So, yes, some people have bad experience with Apple tech support, but the proportion of Apple customers with bad experiences is lower than with other companies. If you want to see some other unhappy folks, trying visiting: http://www.ihatedell.net/

Here is the list. Throw out Sprint, Charter, and Comcast. These dogs are skewing the numbers.

It's not just you. CASPIAN, an anti-card group, has a blurb about a recent survey that showed supermarkets without loyalty cards ranked highest in customer satisfaction. (Full survey results here.) While there are many things that go into customer satisfaction, it does illustrate that you're not the only one who feels that way.