Slashdot Mirror
Facebook User Satisfaction Is 'Abysmal'
adeelarshad82 writes "American Customer Satisfaction Index recently conducted a survey in which they found that even though Facebook is gaining popularity, they are doing a miserable job of keeping their users satisfied. According to the survey Facebook scored 64 out of 100 for customer satisfaction, which puts the website in line with the satisfaction rates for airlines and cable companies. The survey also includes other websites like YouTube and Wikipedia (which scored considerably higher) and MySpace, which came in slightly lower. (The survey did not include Twitter since many of its members access the site through third-party sites rather than Twitter.com.) The ACSI was founded at the University of Michigan's Ross School of Business, and is based on annual interviews with about 70,000 customers. The group has measured portals and search engines in the past, as well as news and information websites, but this is the first year the ACSI included social networking sites." UM professor Claes Fornell blogged: "Controversies over privacy issues, frequent changes to user interfaces, and increasing commercialization have positioned the big social networking sites at satisfaction levels well below other Web sites..."
A new report from the American Customer Satisfaction Index (ACSI) has put Facebook just above the taxman on America's lists. Out of 30 online companies, the two absolute worst were MySpace with 63 out of 100 and Facebook at 64 but other high scoring sites included Wikipedia (77) and YouTube (73). Unsurprisingly the report reveals that of the 233 companies they monitor year round, MySpace and Facebook are in the bottom 5% for customer satisfaction. That puts them with airlines and cable companies--two historically low ranked industries of customer satisfaction. You can see a brief overview of the scores and also note that on search engines, Bing hits 77 just behind Google at 80 for customer satisfaction. The full report with an overview of why consumers were satisfied or dissatisfied with each site can be found here in PDF.
Seriously, MySpace and Facebook are down there with cable companies and airlines. And their service is (on the surface) free. Must be doing a terrible job.
UM professor Claes Fornell blogged: "Controversies over privacy issues, frequent changes to user interfaces, and increasing commercialization have positioned the big social networking sites at satisfaction levels well below other Web sites..."
Oh, if only it ended there--he missed news feed control problems, advertising, spam, navigation issues and annoying applications. From the actual report:
When asked what they like least about Facebook, survey respondents gave answers including privacy and security concerns, the technology that controls the news feeds, advertising, the constant and unpredictable interface changes, spam, navigation troubles, annoying applications with constant notifications, and functionality, to name a few. There is no shortage of complaints about Facebook.
My work here is dung.
i like it
If the user's ever satisfied, he'll stop clicking. Keeping satisfaction one click away seems to be Facebook's entire business model.
Give me Classic Slashdot or give me death!
The question is whether they'd sell that information...Google perhaps?
does that include those who are dissatisfied because their parents added them as a friend?
For something that's free, people sure do get enraged when it changes in the slightest, or has bugs, or decides to try to profit from the information that people love to dump on it.
And, as a developer, I can say that their API is buggy and very poorly documented, by far the worst of any of the social networking or photo sharing sites I've worked with. My daughter reports that available iPhone/iPad apps are terrible, too.
They're still subject to many hours of downtime per year. I'd still like to see what users think of the fail whale and other representations of Twitter's persistent capacity issues.
Viable Slashdot alternatives: https://pipedot.org/ and http://soylentnews.org/
Whether the users are happy or not doesn't mean squat to Facebook because their users aren't their customers. It's the happiness of their advertisers and those who purchase the data that Facebook continually mines that matters to them.
Please stand clear of the doors, por favor mantenganse alejado de las puertas
Facebook's customers are people who pay for the advertising, and who get extensive ability to target ads to specific people based on demographic and other kinds of data that Facebook gets by mining users profiles and inter-connections. And I'd imagine that these customers are just fine with the seemingly constant changes in privacy rules and settings.
Is facebook just the least abysmal compared to all the other competitors and non-competitors.
I've never used it, so I don't get all the fuss, but how bad can it be when so many people are using it.
Don't like it. Start your own site.
And yet EVERYONE uses it anyway. They must like something about it. I think it's great. Of course I don't run ANY apps and I use Adblock.
Right, the same report says:
However, according to July 2010 Hitwise data, Facebook is the number one website in the country, with 9% of all website visits (Google has 7.4% and Yahoo! 3.8%) and 55% of all social media visits. Facebook’s market dominance in the U.S. and around the world is indisputable. How can it be so popular if people dislike it so much?
They go on to point out Facebook's monopoly and its popularity being more with younger people while older people complain about it the most. There's little loyalty but it acts as a storehouse for existing videos and pictures well. Then I think this is the most telling piece of this paradox:
Customers are willing to suffer through a poor experience in return for the benefits Facebook provides. This is a rare scenario in the American economy: usually customer satisfaction is intertwined with market success. The few exceptions to this rule (airlines, cable companies, and fast food) are operating in a sphere where there are no true standouts, so the bar is low. Should MySpace stage a comeback, or should any other competitor to Facebook deliver a truly superior customer experience, Facebook should have cause for concern. Right now, only Wikipedia and YouTube surpass Facebook in terms of customer satisfaction, and they are not in direct competition.
Interesting stuff to consider for social sites. If Facebook users are so unhappy, could you build a better Facebook that grabs their images and videos off of Facebook and moves their friend network for them? I don't think Facebook would stand for it long but it's interesting to consider.
My work here is dung.
I'd add an item to that list: users who can't see the seeds of those things and must wait for the 50-foot tree to grow before they can identify it. This is despite repeated examples of other corporations that don't care about their users and customers, more than sufficient to learn what the pattern looks like and how to recognize it in advance. I don't believe the users are so stupid that they're incapable of realizing this. I believe that the "oooh shiny" effect of another trendy bandwagon and the indulgence of their vanity is more important to them than a quality experience, and thus overrides any reasoning they may have performed. So, this is just water finding its own level.
For those who are perceptive, the fact that user satisfaction is so low but those same users continue to use the service tells you anything you might want to know.
It is a miracle that curiosity survives formal education. - Einstein
You get what you pay for
For justice, we must go to Don Corleone
"Man, this is bad! And I've had my share of bad reviews. I still remember my first good one though. 'Everything else in this production of Our Town was simply terrible. Joey Tribbiani was abysmal.'"
I judt got a nre Kinesis keybiartf so please excusr ant egregiou typos.
"Customer satisfaction is a thing of the past. They should get over it."
Everybody gets what the majority deserves.
It took around 10 seconds to shoot down standard army targetting dummy.
If the laser tower can target the pilot in classical manned aircraft (and I bet it can), it's done in less than a second, even from quite far away.
In result, aircraft with any tranlucent windows seem totally unusuable for combat now.
Right. The users are the product.
I'm sure their customers are quite happy with them.
"This post contains words, known to the State of California to cause thought. Wash brain thoroughly after reading."
user satisfaction for a free product? don't get me wrong, i personally don't like the idea of facebook.
but face the facts: their purpose is to have many users, and they're getting more and more users.
do these people with the survey provide any kind of insight into how their result means "people will leave facebook"?
by default, such a website can't possibly be "liked", because it needs to satisfy your granma and your cousin with the PhD who's doing research into AI. nobody can really like it, they're just using it because they can't find anything better.
and I think any facebook replacement will most likely be very facebook-like in everything except possibly the privacy stuff, because they'll be doing the same thing.
new sig
People are just ticked because they had to friend Kip Drordy. http://www.facebook.com/KipDrordy
"I'm not a quack, I'm a mad scientist! There's a difference." - Dr. Cockroach
Facebook is basically a monopoly in this space. No matter what the satisfaction rating, people will continue to use it, sometimes all freaking day. I would love to have a business "failing" this badly.
WWJD -- What Would Jimi Do?
(Smash amp, burn guitar, take home the groupies)
I suspect that in general, consumers are willing to give up a lot in terms of quality for products which are 'free.' (Yeah, yeah, I know it's not 'really' free, users see ads, sell their privacy blah blah blah, but Joe Average user would consider FB 'free.')
If FB were to charge for their services it would be a different story. For example, I pay $25 per year for a flickr account. As a result, I have a much lower tolerance for quality issues with flickr than I do with facebook. Luckily, flickr issues are few and far between.
But then I found everyone, and it's just a bunch of freaking noise. I use the system to allow extended family (and some friends) to see pictures of my kid. Beyond that, I've got no time for the bazillions of status updates from Zynga. I mean, why is my "news feed" full of notices about so-and-so hatching a unicorn egg or some BS?
It turns out that as cool as getting connected is, actually being connected kind of sucks.
The CB App. What's your 20?
http://www.google.com/buzz/schizoduckie/AraJ9ZjKS5f/Pages-loading-slow-on-blogs-Put-static-ak-fbcdn
Quack damn you!
Because hey, 500,000,000 users can't be wrong!
I've been a FaceBook member for over a year now, and I haven't gotten laid even once!
I've abandoned my search for truth; now I'm just looking for some useful delusions.
This is a tangential rant, but I hate the way both of those links present the data. For some reason most journalists and even bloggers feel the need to "digest" data by putting it into paragraph prose, as if this makes it easier to understand. In many cases, it doesn't. TFA and the linked blog end up spending many, many sentences listing a bunch of numbers, which turns into a confusing narrative. What would be far more useful is a table or list of sites, along with their scores, put in order. They can highlight the entries they think are particularly interesting (e.g. Facebook), while allowing the reader to peruse the list and gain an immediate appreciation for the trends. They can then spend their sentences describing the context and meaning of the data, rather than just repeating numbers.
I see this time and again in news reports: they list statistics and numbers that they are clearly reading off of a list or graph, but don't let us actually see the graph! I appreciate that I may be more technically-minded than most, and may be more comfortable with graphs and ordered datasets than the average news reader. However I think anyone smart/educated enough to understand the point being made in a paragraph of statistics is better served by a simple and clean (but accurate) graph or ordered list.
Why can't Slashdot get with it and have a "Like" button on stories and people's comments... this whole moderation thing hurts my brain. I just want "Like"
And to those people who want a "Dislike" button, then your a terrorist.
It turns out that as cool as getting connected is, actually being connected kind of sucks.
After getting 'reconnected' I realized why I had let those connections lapse in the first place...
What was cool about Facebook is I've been able to find all the folks I studied abroad with in Germany back in 2000 even though there were people from the US, UK, Ireland, Iceland, Finland, Turkey, etc.. It was kind of fun to see everyone ten years later and see what folks were up to and keep some type of tabs of people. It also helps because now if I need to get a work permit for the UK, that's what one of my friends from that program does now for living. That part of Facebook I enjoy. Also I like how it keeps track of peoples birthdays. Or at least how it used to as I'm too busy to keep track of that stuff. It used to be I could look at the lower right hand corner and see people with up coming birthdays not only for that day, but for 2 or 3 days in advanced. Which was handy because I could then send someone flowers or plan for a phone call to wish them a happy birthday.
Then suddenly in the last month (who knows maybe longer) that information was gone, moved and only shows birthdays for that day. I don't check Facebook every day and I've missed some peoples birthdays this year I'm sure. But that is the biggest problem with facebook, the interface changes too often. I don't know if you can customize the layout or not. I don't care enough. But I everytime they make a big change like that, I find myself logging in less and less.
"The problem with socialism is eventually you run out of other people's money" - Thatcher.
People are stupid. Their opinions are stupid and lousy indicators of a product's quality. YouTube users are more satisfied? Have you seen the user comments on YouTube? Have you ever been able to find something you need on YouTube hidden amongst the millions of complete time-waster outlets for any idiot with a camera?
People who like their stuff like their stuff, regardless of how good or bad it really is. Saying Facebook has bad user satisfaction is a byproduct of populist group-think: "I heard something about Facebook giving out my private information (that I willingly host on the Internet)...damn those bastards! But I'm not giving up my Facebook because it's too important to me!".
Seriously, if it so abysmal, stop using it. Not enough people have that sort of character, though. It's too easy to bitch about things without actually doing anything about it.
I mean, a subtle change in wording of a question that means, "Do you like facebook?" and all you're finding out is that a lot of people don't like their friends or their own lives.
I deal with the cable company because the only alternative is to drive to starbucks every time I want to use the internet.
I deal with the airlines because the only alternative is to drive 12 hours to get to my destination.
So apparently, 500 million people deal with facebook because the only alternative is to pick up a phone, and actually call their friends.
The point isn't that people post less than accurate pictures (though they do), the point is that crazy stalkers will track you down for a "surprise hookup". Fortunately, you can make the slashdot idle section if you update your facebook status to "is being raped by a crazy stalker".
Do you even lift?
These aren't the 'roids you're looking for.
How could you be satisfied when you, the average facebook user, instead of spending your day trying to do something constructive or interesting, you decide what food you'd like to eat that you could post about that people would click "like this". Eh, who needs food, my crops are dying.
Facebook has ads?!
Although one would think that the complaints of
frequent changes to user interfaces, and increasing commercialization
Should ring some bells around here... or maybe not.
Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
as far as keeping in touch, user groups, sharing material (photos, articles, videos), more intuitive user interface, much better privacy, etc., ORKUT is way ahead.
Oh, but it lacks the silly games, 'coolness factor' and overall self-important style.
Why even compare an airline with a social networking site with a video sharing site? How do you even quantify that? When an airline crams me into a small seat for 400 dollars I'm dissatisfied, which is to say I'm always dissatisfied with airlines. When a video sharing site doesn't load a video I become dissatisfied, which almost never happens.
It's like saying hammers are better than cars because more people are satisfied that their hammers do a better job.
Don't fucking use the garbage, and then be done with the matter.
I have been unhappy with it since it came to be but nobody wants to hear me bitch about it.
facebook invented so many problems no one had before.
"Customer Satisfaction" for Facebook is measured in click-throughs and sales dollars... not in user complaints.
You and I are not customers to Facebook. We're the product. We're what they're selling - our eyeballs are being sold to the advertisers. Their only reason to make you happy is to ensure you come back (begrudgingly or not).
Once you realize that, their lack of "customer service" isn't surprising in the least. So long as you're not paying for the service, you're not a customer. They care very little about your privacy, your experience, the impact that their constant site layout changes and privacy policies have on you, the annoyance if/when they sell your personal data to mailing lists and spammers - so long as it all suits the needs of their true customers and doesn't piss you off enough that you don't keep coming back. This is the way of business... get used to it unless you want to pay for these things.
MadCow.
I used to have a sig, but I set it free and it never came back.
For uploading and keeping pictures and videos. And occasionally getting in touch with lost friends.
The only customers that matter are the ones who advertise on the site. Everyone else is a viewer. As long as they go on viewing and clicking on ads, their opinions about a free service won't count for much. It's like griping about commercial broadcast TV. It's free to the consumer, all that counts is that the advertisers get their message out there because they are the true "customers" from a strict business point of view. The only thing that will make a significant change to the way these providers do business is anything that adversely affects their ability to get clicks or views on ads. Sad but true.
Drill baby drill - on Mars
...people were PAYING customers, then these sort of surveys would mean something.
but since the services are free...well...there's nothing stopping people from taking their "business" elsewhere.
Otherwise, they can shut it.
The really great part about this, to me, is that Blizzard is still going to blaze forward with a depraved interbreeding of their games with Facebook.
"Hey guys, I've got a great idea! Let's hitch our wagon to the service with the second-lowest customer satisfaction on the Internet! It's so crazy, it just might work!"
Maxim: People cannot follow directions.
Increases in truth directly with the length of time spent explaining them
Where's the "Like" tag on this article?
Something that is offered free to its users and lousy customer satisfaction - who would ever thought that possible?
Its true that, instead of customers, their users are the suppliers of the product that they sell to their customers.
However, that doesn't make user satisfaction irrelevant, as user satisfaction is a key factor in user retention in the presence of alternatives.
There was a time when MySpace was the dominant social networking site, and if Facebook can't keep its users happy, it it won't keep its users indefinitely. And without users, it won't have anything to sell to its customers.
Of Course the damn Article makes a fundemental Mistake. That mistake is who the customers are. In the case of Facebook and MySpace it's the Advertisers, not the ef*** users.
Mod me up/Mod me down: I wont frown as I've no crown
More and more sites add that annoying "Follow this on Facebook" bar at the bottom of the window. Lots of scripts from FB to link page to tweedle dee or tweeedle dumb. More and more clutter, features I won't use and making the page slower to load. I will probably end up with a *.facebook.com/* rule
That's really all facebook is good for. once you reconnect, communicate in the traditional ways, via email, (and if they are circle one friends) via phone. If you have time to spend on facebook developing some grand record of your life, you really have too much time on your hands and are either idle rich, or aren't doing anything important.
They should have asked Facebook's customers how they like it. Instead, they asked the merchandise. Who cares about how they like it? They're not going anywhere.
The people coding Facebook seem to be not in touch with their users. Every time they upgrade it they make the interface worse and piss everybody off. You used to have the status feed and the news feed. So the status feed wouldn't show any game spam just your friend's status updates. So they got rid of that. Then the news feed let you sort by game type and other filters. That was too user friendly so they got rid of that. Now you just have the news feed where if you play any of the social games you see tons of spam unless you hide it. But if you want to help friends in a game you can't hide it. Everyone is used to using the gift system so they are going to get rid of that now and force any gifting to personal email accounts outside of Facebook. They just added their own currency system so they can screw the (mostly) game developers out of money when it's those games that really caused the boom of Facebook users. They'll probably keep it up and the next new social network will rise and everyone will ditch Facebook.
We are all like a bunch of drunks at a bar solving all the world's problems (If people would just listen). We all have an opinion about how things ought to work. Unfortunately some things conflict with others and won't work together. Wow! Sounds like humans.
I would have a sig but I am too busy updating programs and restarting my computer
I had no idea that many people weren't completely disgusted and outraged by it. They're doing better than I thought.
The only 'Customer Service' reps users can expect to see from Facebook are essentially border collies.
The users of Facebook are the product, not the customers. The customers are the advertisers and others who Facebook sells all the data they mine on their users, so the survey should have been polling those who buy data from Facebook, not the human product that uses it.
This is not my original idea by the way, I first heard it from Bruce Schneier and realized he is correct.
Did you ever wake up in the morning, with a Zombie Woof behind your eyes? -- FZ
1. Never put anything online that you wouldn't tell/show your boss, and your parents.
2. All companies are out to survive and grow. Any changes that they make will be for those purposes, NOT for your benefit.
Additional: They will screw you if it helps them survive or grow.
If I were God, wouldn't I protect my churches from acts of me?
Facebook allows you to communicate with almost anyone you have ever known, for free. Yeah screw them, they suck. This article is all over the web and it is worthless and meaningless.
Claiming that Facebook users are not customers obfuscates the report's intent. It distort's the site's business model. It is the kind of cheap rhetorical trick often used by the far right, people like Rush Limbaugh, in a desperate attempt to discredit someone.
I have seen and use far worse sites. MapMyRide for example, although they are about to roll out a new site design. One of my favorite sites is Flickr, but even they have problems. Creating a new set feels like a mystery adventure game.
Users are customers. Facebook cannot afford the staff to provide much hand-holding, just like PayPal in its first few years. That does not mean they are unaware or uncaring. Their revenue stream depends on ad income, and that depends on users.
There used to be (still is?) a camera store in Chicago that had rock bottom prices. Their sales staff would not take the time to explain anything. They were enormously successful. Across the street was another camera store. Their prices were higher. They did very well, because their customers were the ones who could not get the time of day from the other store. Perhaps some of you who frown at Facebook would be better served at anther site, such as http://www.linkedin.com/
Gary Dunn
Open Slate Project
Nonsense. Facebooks customers are it's users. You piss off the users too much and you lose their traffic. Lose the traffic and you lose your ad revenue.
Bottom line it is in the best interest of Facebook to please its user base.
Bad customer service makes their userbase ripe for the taking by any other social network. They don't have a proprietary wall like a custom format to lock us into their particular service. The critical mass of users is the closest they have, but that isn't so difficult for users to re-create elsewhere in the same way Facebook got it.
The fact that no other serivce has started taking over Facebook's marketshare could mean its hard to do right. Or it could mean that serious competition is right around the corner.
Ya gotta Love the University Of Michigan!!!
Only conclusion I can think of when people decide to stay with a product they are dissatisfied with, when there are other alternatives around.
That's partly true, but it's a bit like saying grocery stores shouldn't bother to refrigerate food because it's merely the product.
This report ranks customer service amongst popular companies/services. Obviously it is not apples to apples since many of these services require payment to render customer service, but I'd say it seems to reiterate the main point of this thread.
Yet, defected I did. I got on to Facebook fairly early, back when I had to take a lot of effort to convince my friends to sign up. Now, I have to do the opposite. Now, when someone tells me he will put something on Facebook for me to see, I have to spend 5-10 minutes explaining why I deleted my account. Happily, after a few days of withdrawal symptoms, I realized how useless Facebook is. Most of the people on my "friends" list are not true friends, but only acquaintances. Most of my real friends are near me or reachable by phone or email. I also realize that I don't need to know what some semi-stranger ate for breakfast, or how angry he is at Japanese whalers. I already get this during morning tea at the lab I work in or when I go out for lunch with co-workers. I also finally accepted that losing touch with friends is natural. There are usually some good reason why you grew apart with someone and no amount of Friending or Mafia invites could ever return you to the old days. While it is sad, you will go on to make new friends (and enemies) and that is life.
What kind of peabrained 'user' would be 'satisfied' with this CIA operation?
Facebook Product Satisfaction is 'Abysmal'
Build a man a fire, he's warm for one night. Set him on fire, and he's warm for the rest of his life.
Man after the flotilla deal I went looking for more information. Joined a FB group called "We are with Gaza". Now I'm the webmaster of the page, a page that lacked a moderator for a long time.
1. Despite several people having spend days removing crap that was input during the unmoderated period, I can't get FB to remove blocks on the page that prevent admins from posting, apps being loaded, static pages being updated etc.
2. My Facebook account that I've held for 3+ years... I've lost that plus 2 other accounts in 4 weeks. After asking around, I've discovered just about everyone involved in any discussion about the flotilla or Israel has lost accounts, some of those people have lost multiple account in the same day. We aren't talking terrorists, Muslims, Arabs (although they are targeted for the delete) but people over 55 who are very modest in their comments.
Admittedly there is an Israel machine...
http://en.wikipedia.org/wiki/Committee_for_Accuracy_in_Middle_East_Reporting_in_America
http://en.wikipedia.org/wiki/Sayanim
http://www.causes.com/causes/41268
http://en.wikipedia.org/wiki/Megaphone_desktop_tool
http://www.thejidf.org/
If Facebook has any real value there shouldn't be accounts going 'missing' no matter what subject you are discussing. I'm way pissed as some of what I'd been recording on my FB was part of the work to get ethics approval for my PhD. What other topics are being treated like this?
Why is it "virtually impossible" for facebook to keep my addresses private?
As with most MMO's, the usually the sudden drop in customer satisfaction is due to constant nerfing and class balance.
The eternal argument between thieves and mages as to who does more DPS, whether or not a hybrid can tank as good as a pure warrior, and the place of a "jack of trades", in raids. The prevalence of "doods" also dampens the wonder of the MMO...
Facebook has made dozens of nerf's to its site in the last year which has not set well with the old people who use it much more than myspace.
There is nothing more annoying than looking at your home screen and seeing someone who has been playing farmville all night and published every single action they did to all of their friends.
...a better signal-to-noise ratio. For instance, if my dad posts something, I'd call that an 8 on a scale of 1 to 10 on importance to me. He's family - that's how it is. If he recommends something, or if something's linked via his network, or whatever, that's more like a 2 or 3. Frankly, we don't run in the same circles. On the other hand, a close co-worker might have scores of 6 and 5, respectively. I'm a little less interested in what he's up to, but I know he's going to recommend or be connected to some interesting stuff.
Right now, I get updates from people I haven't seen since high school - yeah, be friends on Facebook, that's fine, but I don't care what your kid I've never met is doing right now. I get dope runner farmville whatever-the-hell-it's-called time-wasting mini-game stuff. Basically, signal-to-noise is much too low.
You and I are not customers to Facebook. We're the product.
Want a bite of Soylent Green?
I mostly use their iPhone app, and it really frustrates me when a new game comes out and everyone jumps on the band wagon. I have to sign on on my laptop then disable every freakin' game. I'm personally not too concerned about the privacy aspect though I certainly respect those with that concern, but if they'd just let me block all game apps, I'd be blissfully happy.
When you sympathize with stupidity, you start thinking like an idiot.
Sigh. I’m so tired of the users-vs-product debate. It’s a ring arrangement. You can’t call any particular one a “product”.
Users need services provided by Facebook who needs revenue which they get from their advertisers who need the users to view their ads.
Is that really so complicated?
Alexander Peter Kristopeit bought his basement from his mommy for one dollar.
I haven't used FB in months, but have kept a minimal profile in case people use it to get in touch with me. Some 'active user' metric might help, but 'total users' can't capture the rise in zombies like me.
Facebook, MySpace Get Failing Grade on Customer Satisfaction
they rated a 64% in most places that is a D- which technically is not a failing grade