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Credit Card Websites Who Support Mozilla?
citoc asks: "I'm currently planning on dumping my Capital One Card because I'm sick of them not supporting my browser of choice (if you don't support my browser, I'm not going to support you). So I'm wondering what credit card companies do support the use of Mozilla/Moz-based browsers for their websites, so I know to whom my money should go." Update: 12/03 21:41 GMT by C :It appears that Capital One is listening. Click below for good news for Mozilla users that happen to also be Capital One customers.
I got this in an email right before the Thanksgiving break:
You do matter. We opened up our site to Mozilla and Gecko based browsers on Nov 14. It was a lot more work than it looked like. We went through a great deal of testing to ensure the browsers would behave properly. A financial web site has a ton of underpinning backend functionality, so we struggle a little more with these changes than a site like USA Today. But we did it, and everyone should be good to go now. Let me know if you have any trouble with it. Ken Woelk Web Service Quality Capital OneWow! They actually had this all done before the article went up. Thanks a bunch Ken for the hard work you and your team put in to make the Capital One website compatible with Mozilla users. I'm sure your work will be greatly appreciated in the future.
if you don't support my browser, I'm not going to support you
:) Then convince them that IE isn't the only browser.
If you think you're going to make a difference with this attitude think again. choose banks based on their interest, their customer service, and their desire to give you a loan
It is the browser that matters least in a bank.
As an added bonus, I've got a LinuxFund card, which has the cute penguin on it, and seems to impress lots of sales clerks. :)
Often times the web interface is actually standards-compliant enough that Mozilla works fine, and it's just a matter of their detecting your browser id string and rejecting you out of hand. You can fake this string to make them believe you're running IE, and the problem is solved.
Now if, on the other hand, they're using IE-isms like ActiveX, you're back to square one.
11*43+456^2
Never had a problem with Washington Trust.
I have:
:)
fleet boston
bank of america
providian
all work fine in phoenix 0.4, and mozilla 1.0. I also do online banking with wellsfargo and that works fine with mozilla as well. I also have a chase card I just got, but never used it nor tried their online services yet. I haven't even gone out of my way to look for compadible cards, I've just been lucky I guess.
I don't think fleet boston or providian render completely correctly but they do not turn me down(I don't do any user agent spoofing or anything). And I can navigate their sites just fine, so no complaints.
I would return the chase card if they refused mozilla. since that card has less then 1/4th the credit line of my fleet card, almost 1/3rd the credit line of my bank of america card, almost 1/2 that of my providian card, so I wouldn't miss it
(the OS I use is debian 3.0)
My account with AT&T Universal Card has been working for me with Mozilla since 0.9.8
Discover card works fine for me with Mozilla 1.1
pretzel_logic
MBNA works fine with Mozilla.
So does American Express. Never leave your home[page] without it.
"And like that
I am not familiar with the US banks and CC companies, but my bank has no browser bias at all. I'm a client with TD Canada Trust, and I can use whichever browser I choose. Their site works in Mozilla on any platform (tried it on many versions of Linux, Win, and MacOS), Phoenix, IE. I don't know if other browsers work, although they should. Well, except Links and lynx, I have a very hard time imagining how the pages would render text only, and at 40cents per log in, I don't feel like trying.
This is also true of of Royal Bank (where other members of my family have accounts), and also of Scotia Bank.
One tip I can give you (although it's very obvious), before you become a client of any other bank or CC company, ask the sales person about the browsers they support. Or if that person does not know, have someone else call you back with the information. They'll make money off you, so my bet is they'll call.
Oh, one last thing, make it clear to CapitalOne that the reason you're canceling their service is because they don't support your browser of choice. That'll get their attention a bit.
Works fine with Mozilla and they raised my limit for me when I needed to buy a plane ticket.
But I use Key Bank. I frequently use their web banking with Mozilla (Well, Chimera, but tis the same renderer) and have never ha any problems. Being a bank, I would presume they offer credit cards, but it would only help if you have a key bank in your area.
I've talked to some of the people who have coded for citibank, and they tell me (although I haven't tested it myself) that their web software should work just fine with mozilla.
----
One of us needs to stick ones' head in a bucket of ice water.
- Hobbes
Wroks fine! Thanks for inspiring me to check- my check included paying my CC bill which is a good way to void interest. And I recommend Chase because I like their web interface... especially if you have a deposit account with them.
I use MBNA, but I hate their 18% interest rates. For an example, check out mbnanetaccess.com. I use it to pay my bill each month with Netscape 4.X and Mozilla 1.1.
If you have to constantly interact with their browser-based interface, this *is* an issue. I can quite reasonably see choosing a bank (at least the one to do your CC business) based on whether or not it supports your computing environment, if you do any significant amount of e-purchasing.
May we never see th
...being as how I only have to pay my credit card but once a month or less I just fire up Konq, click on tools, and change my browser ID to IE 5.5 on Win 98. Takes all of about a minute or so. Every now and then I email the company and tell them how silly it is that they won't take credit for supporting something that they actually do, and then go my merry way with Moz.
I do admire you taking a stand though B-)
Time is what keeps everything from happening all at once.
Both allow me to use Mozilla/Galeon.
-- Bob
1^2=1; (-1)^2=1; 1^2=(-1)^2; 1=-1; 1=0.
And use Netscape for CapitalOne. Or change your useragent string.
It's not rocket science.
- A.P.
"Remember when the U.S. had a drug problem, and then we declared a War On Drugs, and now you can't buy drugs anymore?"
Gopher uses Mozilla with his MBNA Card.
AmDrEx points to Discover Card.
tswinzig says that American Express works fine.
spaceling points out that you could get an AT&T Universal Card.
inepom01 recommends Chase Manhattan.
An Anonymous Coward says that he uses Providian.
Several folks have also pointed out online banks that they use:
That's Discover, JC Penney, and Key Bank Mastercard.
I have 2 CapitalOne Gold cards that my family uses. I will be cancelling them too. I used to keep an old version of Netscape on the box just so that I could access their site for online payments. I even went so far as to email their support and ask them if they had any plans to support Mozilla, but they responded in the negative. It's odd that a site built with php (it still is, right?) wouldn't support an open source browser.
:\
/pointer
Our other cards are with Providian and Discover. Providian's website works really well under Mozilla and their telephone cusomter service is excellent. We don't use the Discover card that often, so I don't remember how well that site works with Mozilla.
[%- PROCESS life -%]
My banks online banking service works fine with mozilla.
I duno if you have HSBC where you at, but it is a big international bank. It lets you use ebanking for your credit cards, current accounts and saving accounts.
Here in the UK, HSBC took over Midland bank, and I beleive it stands for Hong-Kong and Singapore Banking C-somthing =) (with some effort I could probably look it up)
I've had success with MBNA using Mozilla, Phoenix, and Opera! It's nice to see a company design a mainstream system for interoperability!
-OctaneZ
Direct Merchants Bank
Providian
Gabriel Ricard
If you are going to change card, make sure you tell them why you are leaving them. If enough people do that they'll realise their browser policy is stupid and is losing customers. You might want to mention that AOL might be using a Gecko based browser in their next software release.
If you're using Mozilla, go to XULPlanet.com and download "Prefbar". Set your user agent to "IE 6.0/Win XP" and Capital One's web site will work just fine.
Why don't you get rid of your Capital One card because they are a shitty company with no ethics and your interest rate sucks? Forget their website.
Yes, the CitiBank site works with Mozilla. Washington Mutual uses it for online credit-card management.
I cannot tell you how I got this information, but this is from a CapOne internal email dated 02-Sept-2002 reguarding Mozilla compatibility.
Considering what is said below, it seems that the only way to get this done is for more Mozilla/Netscape users to call CapOne and complain. They need stats to prove their case.
--=[from email]=--
We have completed testing of the browsers, and we are working to get the functionality prioritized for a future OAS release. Any information you can provide that will help with the business case would be appreciated. Do you have any data on call volumes or other ways to represent the impact/value to Cap One? It is difficult to go up against Big $$$ projects without a strong business case. The information I have now is that we do not receive a lot of calls on this issue, but the calls we do get are very persistent, and tend to run long. Our associates on the phones have difficulty explaining our position without offending the caller.
[*snip*]
[*snip*]
--=[from email]=--
The email also included MANY comments from BugZilla that were posted by frustrated CapOne customers.
I use Wells Fargo for both my ordinary banking and my Visa card. I can do all my banking using mozilla. For example, I can transfer money from my checking account to my Visa card to pay it off. In fact, you can set it up to automatically make a payment. Additionally, they have overdraft protection, so if I bound a check, it rolls over to the credit card. They also have online bill pay, which does an e-transfer if possible or snail-mails a physical check if not.
Combine this with their ATM/Check card and I never go to the bank and I never buy stamps. Hell, I don't even go to the ATM that much since everybody takes check cards these days. Oh, and WF will respond to service requests by email if you want.
The only downside is their credit card interest rate isn't that good, but you shouldn't be carrying a balance month-to-month anyway.
US Bank's site is Mozilla friendly too. Not a credit card I know, but they're online banking website is very nice. Good times.
And the javascript parts to it don't work at all on Mozilla. But at 6.4% (before the most recent rate cut) I'm not about to switch just 'cause of my browser.
I don't know when they changed, but I just logged in to my CapitalOne account on a Winxp machine with Mozilla 1.2b and a Linux machine with Moz 1.2b. I am not using any kind of user agent spoofing.
It seems that they've opened up to Mozilla. Can anyone else get in?
-Owen
The husband purchases lots of goods on credit, shows them to his wife. The wife says, "But dear, what about those credit interest fees?" Monsters approach menacingly. The husband replies with a smile, "Don't worry, I put it on my Capital One no-hassle card!" Monsters groan. Just then...*THUD* *THUD* *THUD*...and *CHOMP* Mozilla bites his head off, roaring "But your site doesn't work with my browser!!"
Or...maybe not.
"I may be quite wrong." - Socrates
http://uabar.mozdev.org/
install it, and you can spoof your Mozilla as being Internet Explorer on WinXP.
You should then be able to go through fine on any site with a lazy webdesigner who gives "your browser is too old" to each and every Mozilla build's useragent string.
Regarding better rates, my 2 cents are a few years ago I switched from an MSIE-only back to one with a normal, browser independent interface. A side effect was much better rates, lower service fees, and an handful of unexpected perks.
It's definitely worth checking around. If they have their act together on the technology, then they likely have it together elsewhere. That said, I did talk several times with the old bank to let them know about my requirements. There was no technical reason for them to block non-Microsoft browsers, it appeared only that they were letting their ideology get in the way of their business sense.
Beta is broken and the link to classic doesn't work. Stop wasting our time or there won't be anybody left here.
Everything related to E*Trade Financial works great in Mozilla.
First Niagara Bank (formerly known as Lockport Savings) is a regional bank in Western New York, although their recent acquisitions and mergers have given them presence in Pennsylvania as well (AFAIK). Their web-based banking system is simple yet powerful, is browser-neutral and does not require Java (for those of us using Unix/Linux and being too lazy to get their JavaVM plugins working). Their online service is free for most types of accounts, but you will have to pay a monthly fee for any month in which you perform online transactions (such as bill payments, money transfers etc.). I find their web service to be a great tool to check up on your account status.
Household / Online Bank's web site used to be browser neutral as well. Then a few months ago they started using "scripts" (as a phone rep told me) which were only IE compatible, and left me out in the cold. I've complained a few times to them, hinting at leaving them (even tho I had no desire to do do). Something changed (maybe a few more people complained) and their website can be viewed with Galeon once again, though some weird artifacts do show up on certain pages. Once again, the website gives me all the information I need about my account and is easy to navigate.
So much for the online experience. Now, the in-person experience.
I've been with First Niagara for a few years now, and I have nothing but praise for them. The clerks are always nice and helpful, staff is friendly and knowledgeable (and when they're not, they admit it and get you an answer at a later time, having consulted with those who know). No hidden fees, full-disclosure, no-hassle banking that's worked like a charm.
My GM Card has been great too. Both their phone support as well as email support are great, and while the experience is less personal, they still get the job done and done well. They are professional, and email responses are rather prompt (usually responses arrive within 24 hours, though I don't recall them actually promising any specific turn-around time anywhere). They stick to what they say, and expect you to do the same -- pretty reasonable, if you ask me.
For more info, check out First Niagara's website and GM Card's home on the web.
Have EVDO, will travel.
Use this URL.. the site works flawlessly except for their wacky JavaScript on the default index page.
http://www.capitalone.com/indexn.php
http://www.citicards.com/
If you don't like big corporations, open an account at your local credit union and get one of their credit cards.
Must've been about 1999, though, they had one of the more amusing combinations of browser notices I've seen:
elsewhere, on the same page (when accessed with IE 5):