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Open Source, Closed Documentation?
sunset asks: "Recently I was motivated to look at WebGUI which looks like a pretty cool open source project. However I was having trouble making it work with Red Hat 8.0 which includes Apache 2.0. This seems like a reasonable thing to want, as Red Hat 8 has been out since September and Apache 2 has been publicly released for close to a year. Checking the WebGUI community discussion forum, I found that
someone else had already inquired about this. Following the rest of the thread, you learn that the product's vendor considers this information to be proprietary, and that you must pay $50 to join their Support Forum to get the information. It gets better. The associated Membership Agreement for the Support Forum includes the clause 'You shall not to share [sic] the information contained herein with any other party.' So if I join up, I am locked out of sharing valuable information with the open source community about how to install this open source product. In the end I found out what I needed to know without giving up my rights or my hard-earned bucks, but frankly this attitude from the vendor pisses me off. Am I alone in this? What do you think?"
considering the only way for them to make money is to charge for support, this makes sense to me
I think it's completely asinine that a company thinks it can charge a fee for a product or service they provide.
Greedy bastards!
Well, now that you've found out, write a HOWTO and contribute it to the LDP. This will undercut their revenue stream and teach them that trade secrets won't protect them in a world where they publish the source ... wait ... I MAY have made an unwarranted assumption that there are people who will READ a HOWTO ...
utter rubbish
Inline WYSIWYG content editors. Built in editor (IE Only), and integrated support for Real Objects Edit-On Pro.
Wow, IE-specific features. Good to see that stupidity crosses all license barriers.
Not a solution for the original poster, obviously, unless they have a lot more time than I do. Still, it could save the next guy's bacon, and discourage what seems to me a rather underhanded letter-not-the-spirit implementation.
I love doing documentation. Too bad I can't program my way out of a batch file.
Every company needs some sort of motivation for creating Open Source software.
:)
I'd hate to state the obvious, but if you want to make the opensource community attractive... there needs to be money involved somehow.
RedHat charges for support, some charge for documentation. Aside from the hobbiests out there, you expect large companies to throw away time and money into opensource, and getting NOTHING in return by making everything 100% free?
Did you really expect a free lunch? You know the saying I hope
--Zuchini
This is a way that companies are getting around the gpl, lgpl, et al... I am not surprised by this tactic at all. With the economy the way it is, IT spending is at a near all time low. Companies scrambling for survival are going to use any and every dirty trick in the book. A previous post at the right of it. Post a review with the 20% relevant info and dump the rest. Reverse it on them. They use the law to get around issues they don't like or that affect the bottom line (read Cable Companies), so why not us?
Your actions in life will determine your children's future.
You know, charging for support is one thing. I can understand the need to generate revenue by having people pay for service.
This however is a whole other issue. What they have in their license agreement is "You shall not to share the information contained herein with any other party."
Sounds to me that if they help you resolve a technical issue in the forums then you can not share that resolution with any other person. Not on IRC, not with a person in the cube next to you, not in USENET...nowhere!
These guys do have a reasonable expectation to be able to profit off their inventions. Many linux distros encourage you to pay for support, how is this any different from them requiring you to pay for the manual?
;)
Since it is open source, one could argue that all the documentation you could possibly need is already available to you.. just read the source.
Is it a little underhanded, yes. But there's nothing terribly unethical about it.
Depending on the license of the software (site is already too hosed for me to find it myself), there's nothing stopping you from forking your own branch of the source, documenting that, and continue on your merry way.
Quoting Sarah from the list:
Of course, selling the manual is a completely different matter. What they're doing isn't selling the manual; they're selling the manual and then telling you that you can't share the information.
These guys are shooting themselves in the foot. The main strength of open-source software is that open source empowers the user community. By segmenting the user community into those who pay vs. those who don't, one hobbles a large segment of the user community. It doesn't help, either, that someone publicized their behavior on Slashdot.
I certainly hope they "get it," sharpish.
Finding God in a Dog
Frankly, this article, as well as almost all of the Ask Slashdots in recent memory, are no longer questions. They've become "I had a bad experience with (my employer, a company, a developer, you name it) and I want to build a little bad PR to get back at them". Ask Slashdots have become just a place to bitch, not a place to ask questions.
This really is a shame, because the idea of Ask Slashdot is very valuable. Editors simply should not let articles that are not *questions* through. Articles that contain one long string of complaints about someone followed by a random "question" tacked on the end to make it fit the format do not count.
May we never see th
Apples and oranges, kiddo. The book is covered by copyright; the techniques for using a software product are not. This is equivalent to including an NDA with a fiction book stating that you won't describe the plot to someone else.
Finding God in a Dog
Oh wait...I never did spend any money with them.
The biggest problem with open source as I see it is an entitlement mentality that just because someone wrote something cool, I should be able to use it for free. Being a developer that owns my own company, I have found this amazing realization that I need food. It's really a good thing. And to get food, I need money. Therefore I exercise my rights under the laws of this country to charge people to use my hard work to make their lives easier, and send me money so I can eat dinner. It's really quite a convinent arragement that has worked for quite a while.
I find that these guys have struck on something ingeneous, and have actually been reading the reports on the practical problems of Open Source software in the marketplace. The biggest problem is support. You need to have a team of experts on staff to deal with it, because M$ won't come out and fix it for you. This is really expensive from a resource point of view, because you then have to cover the HR costs of these people even when they're sitting idle, because you will need them in a pinch. Dumb arrangement. Therefore charging for support is absolutely ingeneous, and is a great model, I think. INCLUDING the documentation. We happen to give away ours for free, and charge for licensing in commercial products. We are looking at a QT type dual-license model so that we can stay in buisness. For all their detractors, I want everyone to notice that they are still in buisness. And important point since if you're laying cable with a bunch of Mexicans, you find yourself too tired to program.
Software is inherently expensive to produce. Open source has been subsidised through tax dollars via the university system (student loans, grants, etc). Before you bitch about people having to pay for software, why don't you think about the fact that people who don't have crap to do with Linux, etc, had to pay for it's construction...
Perhaps the next book he releases will be available as a free download, then. Or perhaps not.
It's painfully obvious that "free" and "open" are terms better applied to other people, especially when you're trying to pay the bills.
Or you happen to be comfortably funded by MIT.
And that is exactly what we are working on at WebGUI.nl.
sig not found
Since when does being open source mean that everything's free? Or that you're entitled to get everything for free? Redhat has commercial services they charge for, same with MySQL. What's the difference? Sure charging for documentation may not be the most warm and fuzzy thing in the world, but that's their decision and right. You don't have to use their software, and I'm sure there's a lot of other places to go for support (Google and Google Groups, as examples).
"I'm a leaf on the wind. Watch how I soar."
-Hoban Washburn
Well, since you asked:
Finding God in a Dog
Certainly you're not allowed to make photocopies of O'Reilly books and hand those out to others, but you aren't prohibited from sharing the information within. The expression is protected, the information is not. If I ask you a perl question, you're allowed to look up the answer in your O'Reilly book and answer me. If you ask me the plot of a movie I've seen, I'm allowed to tell you even if you haven't paid to see the movie.
In this case, the
sounds pretty far out, almost NDA-like.An NDA for information about an "open source" project, is something I haven't heard of before.
As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
The support forum agreement could turn into a moneymaker for the lawyers if it was ever battled out in court. They can protect trade secrets. But how can information about how to make software work be a trade secret when every detail of the software's operation is already published in source form under an open source license? That won't walk. They can copyright their presentation of the information, but they can't prevent you from telling others how to make the software work. If they could, you would bet that, for example, MS would have a similar clause in their license that made the whole Windows for Bozos book industry illegal.
I would have to definitely agree with the charging of the fee for support.
That company has made the source freely available to those who would use it. They work on it and improve it, fixing bugs as necessary. But the support itself costs money. If they were just another open source coder, then I'm sure they'd more than happily help you for free and maybe a thanks. But they are a company and they are charging support fees.
This is definitely within their right to do so in both the spirit and letter of open source. Though whether or not it agrees with different peoples' versions and understandings of open source is another matter.
As for documentation, what kind of documentation is being referred to? A help file? A Howto? Or a custom tailored document to help the user?
As for the having people basically sign a NDA to not disclose how they were shown to perform the install, that is something which is beyond the scope of "open source".
The reasoning is that open source covers the accessibility of the source code by the masses in a way which the masses can understand. If the code is beyond the means of the masses to understand, assuming it has not been obfuscated, then they require support to assist them with getting the code/app to work with their system. This help is billable and could very well be restricted information. Not from a security standpoint, but from a commodity standpoint. Ie, it is the model upon which their business is based.
One can think of it as buying software which comes with basic instructions which works for some, but doesn't for others. You can always pay more to obtain support and/or documents to better assist you, but you are not allowed to copy that document since it is copyrighted and is essentially the incentive for people to purchase support.
So I would agree with your assessment with the contractor example.
Some might point out that RedHat/etc are charging for support as well in a similar manner. Though I do not know if they are having people NDA'd.
Take with big whopping grains of salt for IANAL.
Winged Power Photography
I've never seen so many people so horribly confused.
For everyone who is running off at the mouth saying "You greedy open source people, this is how they are supposed to make money, paying for support is fine, stop demanding everying for free, etc", wake up and actually read the article.
Nobody is complaining that they are charging for documentation or support. The problem here is they are making their customers basically sign an NDA that prevents them for sharing any knowledge they gain from the documentation with others. This has nothing to do with copyrights, and it is nothing like photocopying a manual. This is about you promising to never help anyone you know who has the same software. Microsoft does not sue me if I tell you a Windows XP trick I read about in a book by Microsoft Press.
Personally, I don't hold this against the webGUI people. It is their right if they want to do it, but damn, what a crappy business model. That will only provide them with a revenue stream until some code savvy customers write their own documentation from the source code (which from other posts looks like it has already happened)
So really there is nothing to see here folks. Just another company trying yet another flawed way to make money using open source software.
As to the broader topic everyone seems to be bringing up about how this is a fatal flaw in open source (namely that companies cannot figure out how to make money off it), there is no problem. Nobody cares if companies can figure out how to make money off of every tiny little open source project out there. The larger ones have funding from companies that use them (IBM funds Apache and some others) and the rest are written by people in their spare time or as part of their job.
I make money with open source software by using it to solve my company's (well, university's) problems. I also make enhancements to various packages we use and feed them back to the community. Everyone benefits and I still get paid.
If you are a programmer who thinks you should be getting a six figure salary because you can write a little software utility, then cries when the open source community makes a better one for free, tough luck. Either evolve with the times or get left behind. The days when you can whip out a little program and charge for it are done. If it is truely a good program, you can bet someone else will be motivated to reimplement the concept as an open source project. It may not have happened yet (Gimp is not a complete replacement for Photoshop for example) but over time it will.
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