Slashdot Mirror


TiVo switches off UK sales

SmackCrackAndPot writes "On the TiVo Community forum, there is an announcement that TiVo will be switching off UK sales. This was previously reported in November at BizTech Library. It's probably not too surprising, after the BBC spammed TiVo owners with a new comedy show."

25 of 254 comments (clear)

  1. interesting. by xao+gypsie · · Score: 4, Funny

    i find it funny *pun intended* that it took british comedy, of which i am a big fan, to remove tivo, when seemingly no amount of litigation and pointless court hearings can do it anywhere else.

    at least thats my take on things.
    xao

    --


    xao
    http://TheHillforum.hopto.org
  2. They did NOT spam by sakusha · · Score: 5, Informative

    What a bunch of crap. TiVo units have a certain amount of memory set aside for "enhanced content" (that means infomercials). If you don't look in the menus, you'd never know it was there, unless you happened to be watching at 4AM when it was captured. In NO way can TiVo be said to be spamming. Someone bought a paid placement. Hey, I hated it when TiVo recorded a bunch of crappy Eminem interviews, but I just didn't watch it, and I certainly didn't whine about it.

    Remember TiVo makes ZERO dollars from hardware sales, they are solely supported by subscription revenues, ad placements, and selling marketing data.

    1. Re:They did NOT spam by sakusha · · Score: 3, Insightful

      That's a pretty good lather you worked yourself into, too bad it has no basis in reality. You're not paying for the enhanced content, the advertiser bears the costs, and it actually reduces the cost of your TiVo subscription in the process. If I have to be "spammed" with content I never see and it pays for part of my subscription, I'm fine with it. The big flap over "spamming" was because people got irate over the CONTENT of the show. Nobody whined about enhanced content for MONTHS, until they saw the one program they disliked, and then suddenly it's spam. Sorry, it isn't.

    2. Re:They did NOT spam by nrc · · Score: 5, Informative


      Whether people want to consider what TiVo did SPAM or not doesn't make much difference. It had absolutely nothing to do with TiVo's decision. Suggesting that it did makes the original poster, and slashdot look like idiots to any informed observer - which is to say, pretty much "status quo."

      TiVo simply hasn't found a manufacturer who wants to build and sell TiVo equipment for the U.K. without a subsidy. Given TiVo's need to pare expenses to reach break even before they run out of cash, there really is no other option than to pull the plug.

      As for the "SPAM" issue. I enjoy about 75% of the promotional content that TiVo records automatically. Some folks complain about the extra menu item that becomes available when you've got SPAM, but it doesn't bother me in the least. I can just ignore it. It doesn't use my space and it will go away on it's own after a while.

      Yes, you are welcome to consider it SPAM and decline to buy a TiVo because of it.

  3. YHBT by Anonymous Coward · · Score: 4, Informative

    Read the reply comments on that forum. Now read the same hoax going back over the last few months.

    Now HAND.

    1. Re:YHBT by Huge+Pi+Removal · · Score: 3, Informative

      No, not a hoax. Try here: http://www.tivofaq.co.uk/tivosfuture.htm

      Thompson really have stopped manufacturing hardware. The Tivo servive will continue, but buying new boxes is going to become impossible pretty soon.

      --
      - Oliver

      The right to bear arms is only slightly less stupid than the right to arm bears...
    2. Re:YHBT by rcs1000 · · Score: 4, Insightful

      This is ridiculous. Thomson stopped manufacturing TiVos in the middle of last year. This is not news.

      It has been all but impossible to buy a TiVo in the UK for the last few months. This is not news.

      Equally, the idea that TiVo will pull the plug on the UK market is ridiculous.

      They have 35,000 subscribers paying £10 ($15) per month, and just two employees. So... £350,000 revenues a month, two staff, a couple of servers, a few phone calls. They must have some pretty expensive offices for the UK operation not to be profitable.

      My forecast: when TiVo the company (ticker: TIVO) becomes profitable in the back half of '03, then management will again turn their eyes to other markets: Canada, Australia, UK, etc.

      Anyone care to bet I'm wrong?

      --
      --- My dad's political betting
  4. The poor children heard urinal cake humor. by $$$$$exyGal · · Score: 4, Funny
    Some with families were angry that a post-watershed show had been automatically recorded and could be accessed by children.

    For crying out loud, those people are just looking for something to complain about (which I'm sure you /. folks will understand ;-)). It's not like the show is filled with porn, it looks like the show is like any other brain-dead sitcom. I can just imagine the 10 year old boys waking early on Saturday morning and finding this illicit show on their Tivo. As they watched the tittilating comedy with jokes about urinal cakes, their eyebrows twitched nervously, and they repeatedly looked over their shoulder to see if Mom or Dad were walking in.

    Jeesh.

    --naked

    --
    Very popular slashdot journal for adul
  5. Insane... by Eric_Cartman_South_P · · Score: 3, Funny
    ...before you know it one day major internet providers will start cutting t

  6. The Other Tivo by frankthechicken · · Score: 5, Informative

    In the UK, there is a huge push from sky to sell its Sky + service, which is the main competetion for Tivo here. Haven't actually tried the Tivo, but Sky + is an extremely competent package.

  7. Tivo not necessarily pulling out of UK by Edball · · Score: 5, Informative
    According to this article:

    http://www.europemedia.net/shownews.asp?ArticleID= 13703

    Thompson, Tivo's manufacturer is the one that pulled out - Tivo is still looking for new manufacturers.

  8. the gilette phenomenon by peatbakke · · Score: 4, Insightful

    .. also known as the loss leader, seems to be a defining practice in interactive home entertainment these days. That basically means that the company makes no money off the initial sale, but reaps high margins from subsequent purchases necessary to keep that initial device functional.

    It worked extremely well for Sony -- selling the playstation at zero (sometimes negative) margins, then making money by being the sole licenser of games (that they didn't spend money developing) for the platform.

    I think the xbox is taking financially because Microsoft went out and bought a substantial number of good game development companies who haven't been able to release a seriously block-busting game .. but that's another issue.

    TiVo is a completely different story. They're selling the consoles at or below cost .. then trying to make profits by selling mandatory advertising spots to media companies. Unfortunately, there aren't enough TiVo users to convince media companies to pay big bucks for the spots.

    The population of TiVo users has to grow -- and that means they need to lower the cost of their consoles. Dramatically. Even if it means reducing the functionality of the box. When TiVo costs $50, and you can buy it at Wallgreens, that's when advertising and media companies are going to sit up and thing "Holy crap, that's a huge captive audience."

    1. Re:the gilette phenomenon by Zathrus · · Score: 3, Informative

      They're selling the consoles at or below cost

      TiVo isn't selling the consoles at all. They license out the hardware to companies to produce, and it's up to the companies to make a profit, which is doable. In the past TiVo had to pay the companies to produce the systems, which is a practice they're getting out of. The hardware isn't that expensive to make anymore.

      there aren't enough TiVo users to convince media companies to pay big bucks for the spots

      Hrm, I'd say 500,000 active subscribers is a pretty decent captive audience. And, better yet, it's advertising that you can get exact numbers for the number of eyeballs -- at least in terms of households. TiVo knows when you watch the ads.

      But, you're right... not enough advertisers. I guess that's why I nearly always have something recorded from TiVo. Currently it's Daredevil trailers. Next will be Matrix, Hulk, and other Time Warner movies (I don't recall the entire list). There may be some other stuff in between if time allows, I have no idea.

      The population of TiVo users has to grow

      You're right, and it is. From their last 10-Q:

      Our subscriber base increased 82% over the third quarter of fiscal year 2002, from 280,000 to 510,000 subscribers due to increased consumer demand.

  9. Re:Could this hinder Linux? by Anonymous Coward · · Score: 3, Interesting


    I'll take that bet. The government (even our corrupt American one) is hardly silly enough to intentionally put themselves sqaurely opposed to millions of individuals exercising their freedom to code and share software. That's alienating a very big demographic, (think of all the corporations going OSS to save money-- mine, for example, and we're a real estate firm). Furthermore, it's alienating a very pissed-off demographic with a lot of resources that will put up a big fight.

    Most OSS/freedom issues are minor ones that involve particular lawsuits invoking everyone's favorite target, the DMCA, or silly proposed bills to mandate DRM or some such. Imagine, however, that the US Gov't decided to promote Windows usage by changing policy to only award contracts to organizations using M$ software (the only way, really, for them to push such a switch). Can you imagine the outrage from HP and IBM over such a policy? One of those open-source shops would file a project proposal on the spot, and then go immediately straight to the courts to challenge the rejection. And there's no possible way the government would be able to defend such a blanket policy. (There are rules which lay out the criteria on which the federal government can award contracts, etc.)

    And don't even get me started on how absurd the suggestion is to use M$ Desktop Sharing for spying. The service doesn't run by default, and has to be set up by the user. And no properly configured would EVER let remote desktop traffic in or out.

    So I'll take that bet. What are your terms? Let me know what the timetable is for when I can collect my money, and I'll e-mail you and we can work out the details :)

  10. Re:couldnt delete? by robb0995 · · Score: 3, Informative
    It wasn't recorded like a regular program.

    TiVo has the ability to record supplemental content like movie previews, behind-the-scenes footage, and "see this for more info" kind of advertising.

    This content is generally accessible from a showcase section that you might browse to see what different networks are promoting, and I think they envisioned things like short broadcast ads that pop-up an on-screen TiVo icon to click for additional information. They also cycle some of this content through a listing on your main menu to promote it independently.

    In the UK, the BBC purchased one of these main menu ads to record an entire episode of a new program.

    Viewers in the UK were livid about 2 things. First, they felt that recording an entire program during prime time was going too far in exercising corporate control over their equipment. Secondly, they were upset that the program was adult content (post-watershed means it was rated such that it isn't suitable to air during "family hours.") that parents could not block with parental controls or delete from the main menu.

    TiVo absolutely learned a lot from that incident (they had inadvertly overlooked the parental control issues) and they will approach new advertising sales opportunities very differently in the future.

    Now, having said that, the real reason that they are shutting down UK sales is that the manufacturer of the TiVo box in the UK stopped making it. TiVo doesn't have the capital to invest in the UK market and have shifted to an approach of merely supporting the existing users, but nobody new. In that scenario, no need to run a sales office. Lay them off and spend the money getting new US subscribers.

  11. Re:Scheduling Question by Fishstick · · Score: 4, Informative

    Yes, it will always record your "to do" list first. I often set to record things overnight and I've never had something drop because it conflicted with a "showcase" (that's where these sit when they're not on the main menu with a little star).

    In fact, it won't even change the channel on you if you happen to be watching something.

    I was up the other night sleepless, flipping channels when TiVo asked if it could change the channel. I was suprised because I didn't remember setting anything up for 3:30 am on the Discovery Channel, but I let it go because I thought maybe my wife had set to record something.

    So, it changed the channel (with my permission) and proceeded to start recording some previews for "Daredevil". I decided I'd rather go back to some documentary about Rhinos humping or something I was previously watching, so it let me change the channel without complaining that I was interrupting a scheduled recording or anything.

    It went back and picked up the movie previews the next night, I guess because they showed up in a couple days.

    I guess I was a little wary that TiVo was recording what amounts to ads at first. But I really don't mind that much now. Some of the stuff like best buy kind of turns me off, a few things like the daredevil previews I liked, and the rest I really don't even care about.

    Besides, isn't there a backdoor code or something to keep TiVo from recording these?

    --

    There is much cruelty in the universe, John.
    Yeah, we seem to have the tour map.

  12. All TV is "spammed" -- it's a broadcast! by Morgaine · · Score: 3, Insightful

    For goodness sake folks, you're suppposed to be techies, don't you understand that all TV programming is "spammed" in the sense that it's broadcast to everybody??? That makes it fairly silly to accuse the BBC of spamming. Yeah, the BBC and all TV stations have been spamming us for half a century, it's what they do.

    All TVs, VCRs, and TiVos in the appropriate reception areas received the broadcast, if they were switched on and tuned to the right channel. I've never heard of anyone switching on the telly and shouting in horror, "I'm being spammed!". The TiVos also stored what they were receiving, as that's what they were designed to do with this special content. That really does make this a non-story.

    Please reserve the word "spam" for individually addressed delivery systems delivering the same item to multiple recipients. Applying it to broadcast systems makes no sense at all.

    --
    "The question of whether machines can think is no more interesting than [] whether submarines can swim" - Dijkstra
  13. Why jump to this conclusion? by Abductor · · Score: 4, Interesting

    Why did this thread instantly jump to the conclusion it was over this infomercial issue? Tivo never caught on like wildfire, even though people like me have bought them for their parents and siblings knowing they'd love it like I did. But for whatever reasons it did not become the VCR replacement, and Tivo's stock price has always struggled. Still, to know PVR is to love it. Tivo hasn't gone under, but for example on DirecTV it's no longer called Tivo, it's just part of your DirecTV service. The company did not flourish in one form and so it has taken on other forms. It appears that PVR's are accepted when they are part of a cable or satellite box, i.e., a built-in feature of something else. So I put very little stock in this notion that an informercial brought down Tivo in the UK, when this closure falls right in line with the direction the company has been heading in.

  14. Re:Why I wouldn't buy TiVo.. by Enigma2175 · · Score: 4, Interesting
    The TiVo hacking community does not support it to a large degree...it's kind of like the hack to read the video fom the player...TiVo doesn't want it done so their wish is respected because of all of the support they give to the hacking community...

    Support?????? Maybe in the past, but not anymore. The Tivo Series 2 boxes are locked down rather heavily. The boot ROM checks for a signed kernel, if it's not signed, it won't run. The kernel checks for modifications to the file system, if any are found it replaces the files and reboots. Although there have been some reports of hardware hacks to replace the ROM, it's not exactly what I would call "all of the support they give to the hacking community".

    Not to mention the whole 3.2 backdoor code debacle. After thousands of hours of CPU time, the project had to be abandoned. The conclusion was that Tivo has either used an invalid hash or very long key sequence as the backdoor code in version 3.2, when previously the codes were short and easily hacked. It is just one more example of how hostile Tivo is becoming to hackers.

    Tivo is attempting to create an image of greater security (keeping out the dirty hackers) on a software and hardware level in order to market the ability to distribute content with the Tivo as a DRM platform. If you can't hack it, you pretty much have to accept any restrictions they put on content delivered to you. They can deliver PPV events that are deleted after 1 day or not able to be recorded at all.

    Fortunately, I have a Series 1 and can do whatever I like with it. I have a backup of every software revision Tivo has put out, so I can revert to an earlier version at any time. I certainly am not going to allow Tivo to send me any more updates, the boot ROM in the S1 is flashable so it's quite possible for Tivo to send down updates that lock me out of my machine.

    New Tivo owners are not so lucky. There is no reverting to an earlier version of your brand-new Tivo. I have recommended Tivo to friends in the past but given the disregard for the community that has staunchly supported them (not only by buying subscriptions but by keeping extraction and guide replacement information difficult and obscure and by adding value for other users-free of charge) I don't know if I can still recommend them. I do like the UI but what really got me to buy one was the hack potential. Now that they have no hack potential, the luster is gone and I see the company for what it is: moneygrubbing fools that will alienate their most loyal users for a few quick bucks.

    --

    Enigma

  15. Not the news you wanna hear.. by Anonvmous+Coward · · Score: 3, Interesting

    ... when you've purchased a ReplayTV today.

    Now I understand what all the fuss is about. You really have to sit down, pause a live broadcast, rewind it a bit, then start playing again to understand why this thing is so cool.

    It's a pity that this device that makes me watch more TV is under fire by the TV Industry. Am I going to skip commercials? Yes. Am I going to skip every single commercial? Can't skip commercials while the show is originally airing. I'm using it to catch shows I hadn't seen yet. If the show's good, I'm going to watch it when it airs. The ads are still getting to me, even more so now that I have more shows I want to watch.

    Okay, that horse has been beaten to death. It's just sad that these industries are so short sighted. I mean, think about it, the more fun TV is (i.e. trading shows...), the more interest is generated in seeking interesting content.

    Okay, I'm not really on-topic anymore. Sorry. Just wanted to vent a bit. Hopefully you can imagine my reaction to the headline the day I bought the machine.

  16. The Wider View by Inflatable+Hippo · · Score: 4, Informative

    The withdrawl of tivo from the UK is in part related to the wider mess that is UK terrestrial broadcasting, and there's a bunch of stuff going on that anyone outside the UK wouldn't be expected to know, leave now if you don't care.

    There are theoretically 5 analogue terrestrial channels in the UK, and in many places only 4.

    There is also no single widely available cable network either and if you do have access, it's typically a local monopoly and it's pretty expensive - typically £20-30/month for a descent package.

    The Sky (satellite) service is polular but also expensive.

    Several years ago a digital terrestrial service was launched and failed miserably and with much fanfare. This has recently been re-launched as entirely an entirely free-to-view service and looks set to succeed.

    Now as you can see, we have a real mess of technologies here and if a company such as Tivo wants to sell a premium recorder product they've got a problem. Their marked is spread across satellite, and a multiplicity of analogue/digital terrestrial and cable formats.

    What decoders do they build into their device?

    1. Sky which re-transmits all of the (good) free-to-view channels have their own HD based recorder.

    2. People with only terrestrial analogue are happy with VCRs

    3. The cable market is fragmented technologically.

    4. Digital terrestrial is a new but very small market.

    So they gave up, and I don't blame them - it's a mess.

    B.T.W. Pace have a digital terrestrial HD recorder which might be interesting but it was due before Christmas and there's still no sign.

    Wow I'm boring.

  17. TiVo died because UK already had better: Sky Plus by evilandi · · Score: 4, Insightful

    TiVo may have seemed revolutionary in the USA, but in the UK it was just one of many enhanced TV systems.

    TiVo's biggest rival, Sky Plus (Sky+) did everything that TiVo did, and more, came pre-packaged with an installation engineer's visit and had the branding and backing of the UK's largest pay-TV provider, Sky (backed by Rupert Murdoch/Fox corp).

    Sky already had a shedload of TV toys. For instance, I remember one of my business meetings in Texas two years ago, the CEO of this oil firm was saying something like "In the future, you'll be able to watch a football match and zoom in on individual players".

    ...and I thought to myself "I can *ALREADY* do that in the UK with Sky. We've been able to do it for years! How backwards are these people?"

    Then I glanced down at the predicted coverage map for my GPRS phone in Texas...

    --
    Andrew Oakley - www.aoakley.com
  18. TiVo the wrong product for the UK by chrisbtoo · · Score: 4, Insightful

    AIUI, the TiVo box works by downloading listings via a dial-up connection, and MPEG-encoding an analogue TV signal.

    The thing is, they released it in the UK after digital TV was "widely" available. IMHO, most of the people that would consider buying a TiVo are likely to be people who have digital TV.

    DVB has digital, in-band listings information that can be updated in real-time if the line-up changes. Additionally, with something like Sky+ or one of the yet-to-surface digital terrestrial or cable DVR boxes, you don't have to decode the MPEG to analogue and then re-encode it to MPEG before you can record it. That makes for a cheaper box, with higher quality audio/video and better compression (so more stuff can be recorded).

    I'm guessing that demand for integrated DVR systems will be much higher than it ever was for TiVo.

    --
    Registering accounts later than some other chrisb since 1997
  19. Re:Sky+ = TiVo-UK *WRONG* by Contact · · Score: 4, Informative
    Sorry, you're totally, utterly, staggeringly wrong. TiVo is an entirely different system to Sky+ (the latter doesn't offer suggestions or wishlists, for example). Different hardware (Sky+ made by Pace, actually) and home grown software, which is nowhere near as mature as TiVo.

    Maybe you're confused because TiVo was marketed in the UK by Sky, and TiVo used to have a "supported by Sky" flash on the main menu?

  20. Re:TiVo died because UK already had better: Sky Pl by Contact · · Score: 3, Interesting
    TiVo's biggest rival, Sky Plus (Sky+) [sky.com] did everything that TiVo did, and more, came pre-packaged with an installation engineer's visit and had the branding and backing of the UK's largest pay-TV provider, Sky (backed by Rupert Murdoch/Fox corp).

    Erm, "everything that TiVO did, and more"? Sky+ doesn't support suggestions, it doesn't support wishlists, season passes don't work as reliably (and until a recent patch used to fail extremely regularly), etc. Sky+ is a fairly good product, but it's much younger than TiVo, and it shows.