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Dell Takes the Low Road Regarding Ink Cartridges

Anonymous Coward writes "Dell released a line of printers today, manufactured by Lexmark. As covered by by Yahoo they '..contain a chip that disables the cartridge if it is refilled and replaced in a Dell printer..' and 'The cartridges are different sizes than cartridges from other printer vendors, including Lexmark, the spokesperson said. This will limit the amount of knockoff cartridges available, but only until someone figures out how to reverse engineer Dell's cartridges.'" In the interest of full disclosure, note that the poster sells knockoff carts.

23 of 426 comments (clear)

  1. Funny by AvitarX · · Score: 4, Funny

    usually on slashdot using technology and not legalese is the high road to preventing things you don't want.

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  2. Not suprising.... by Gortbusters.org · · Score: 4, Interesting

    If Lexmark does it on their own, would Dell's version be any different?

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  3. The Low Road? by Drunken+Coward · · Score: 4, Insightful

    Saying that Dell taking the low road by preventing the sale of third party ink cartriges would be akin to saying the same of Microsoft and the X-Box. Dell sells printers at close to cost, making up for it because of package deals and the extra sales of their proprietary cartridges. Don't knock them for trying to make their money back.

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    1. Re:The Low Road? by Anonymous Coward · · Score: 5, Insightful

      Yeah, yeah. And it isn't even *slightly* deceptive to drop the cost of the lead in product and then force the purchase of specific stuff later. Not at ALL. Its not necessarily a 'low road', but anyone who calls it even remotely 'high road-ish' is talking out of their distended ass.

    2. Re:The Low Road? by Hard_Code · · Score: 4, Insightful

      Then maybe they should just sell their printers for more, and market standardization as a "feature". Unless of course they want to force people to upgrade printers whenever they feel like...no that's couldn't be it...

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    3. Re:The Low Road? by Anonymous Coward · · Score: 4, Insightful

      I damn straight will knock them for trying to make their money back at the cost of infringing on free markets. Corporate whoring is bad enough at the government level--they get tax breaks, special breaks on zoning laws, etc.; now it's become that such corporate benefits are not enough, they are using legal leverage, which in turn costs the government and hence nation a vibrant, changing, improving marketplace.

      The DMCA is being used to restrict product usage and as a barrier to entry of competitors. You are so ready to assert that Dell has the right to make their money back. Guess what? No one said they couldn't. What you miss is that they are preventing others from making money too. What about them? Oh, you forgot. Golly gee. You are quick to point out that Dell sells printers at closet to cost. Know what? So what! That's THEIR decision to. I don't have a problem with them deciding on their prices. No one said they couldn't.

      Hell, if they want to epoxy their ink cartridges to their printers I don't care. I care when there is a law that says I can't take a Dremel to the epoxy and get more use out of it (which, thankfully the DMCA doesn't not cover).

      Don't cry to the customers or voters if their loss leader costs the company. Consumers are not there to bail you out of your sorry ass decisions. I would gladly purchase a printer for $500 if I had a choice of reasonably priced brand name as well as alternative ink sources--oh, wait, I did--it's called a laser printer. Yeah, I bypassed the problem that is inkjets.

      Dell leveraging stupid, overly broad laws (it's a DMCA violation, as Lexmark has already tested in court, and there is at least another case law example you can use re the DMCA and this sort of technology involving, of all things, garage doors) and changing the business fight (in this case, based on evolving technologies) to a legal one. If you honestly believe Dell has the right to be in the marketplace, drop all the other crap and make it a business slugfest.

      Oh, btw, I do say the same thing of MS and the Xbox. MS knew full well that crypto'ing their code they were not only getting protection by crypto but also legal protection via the DMCA protection. (Note that I did not say copyright protection, because the key provents flat out code usage, including user rolled applications--so much for a company that "innovates" and puts out DRM crap->they can't even tell the difference between pirated copies and apache). MS bleeds on Xbox, and I'm glad they do. I don't buy from Xbox, and now I won't be buying from Dell (I used to buy about $2,000 of equipment through their accessory store).

    4. Re:The Low Road? by galaxy300 · · Score: 4, Insightful

      I agree. Ever buy a razor and wonder why you got such a nice deal on that fancy Gillete Mach 12? Buy a Nintendo Game Cube for $129? It's because they make their money on the products that work with and for the products they sell at cost or below. This is nothing new and it you're not wise enough to the game by now (100 years after they started doing it) you deserve to lose the $$ you spend on the razor blades.

    5. Re:The Low Road? by rodgerd · · Score: 5, Interesting

      Actually, Canon printers are somewhat more expensive that their Epson equivalents, but have much cheaper running costs due to lower cartridge prices. So some manufacturers are taking the higher inital cost/lower long term cost route.

  4. Next... by Anonymous Coward · · Score: 5, Funny

    New cars' gas tanks will not be able to be refilled. If you need new gas, you will have to buy a new gas tank from Ford, GM, etc. This will ensure you get the highest quality feul that will ensure the maximum life of your car. A smart chip will prevent manual refilling.

  5. Dells line is too much for an ink jet by Billly+Gates · · Score: 4, Interesting

    I bought my HP laserjet for $240. About the $289 dollar inkjet from Dell. Inkhet printers are typically $200-$100.

    After switching to laser I will never go back. I do not need color for most documents and the quality and reliablity are so much better. My epson inkjet blows goatballs and always jams.

  6. That's sensational...ism! by mosch · · Score: 4, Insightful
    My Summary:

    Dell has released an extremely cheap printer. This extremely cheap printer uses ink cartridges which create a revenue stream for Dell, but also wear out and stop functioning to spec after a certain amount of time.

    Some third party is upset that they cannot refill those cartridges, even though they were not designed to be refilled, and are at the end of their lives.

    Consumers have a multitude of options regarding printing technology, at widely varying costs per page. Dell's decision has not eliminated any of the other suppliers or technologies.

    In short, unless you manufacture inkjet refill kits, don't worry about this, it doesn't matter and it would change your life in the least.

    1. Re:That's sensational...ism! by Fulcrum+of+Evil · · Score: 4, Insightful

      Some third party is upset that they cannot refill those cartridges, even though they were not designed to be refilled, and are at the end of their lives.

      They're more pissed that they are being prevented from refilling the cartridges by technology put there for the purpose, and that they are unable to manufacture knockoffs due to the DMCA.

      In short, unless you manufacture inkjet refill kits, don't worry about this, it doesn't matter and it would change your life in the least.

      Unless you happen to like the idea of competition, that is. Allow this, and you will see more and more things that you buy come with strings attached regarding usage, and those strings will be backed up by legal force.

      --
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  7. Oh, Dell paper too... by SourceHammer · · Score: 5, Funny

    At least it doesn't require that you have to print exclusively on Dell paper. I bet someone is inventing that right now.

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    Open source development is my way of competing with the low-cost programmers in India...
  8. Please Remember by worst_name_ever · · Score: 4, Funny

    ...when you refill ink cartridges, you're refilling terrorism!

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    In Soviet Rush, today's Tom Sawyer gets high on you.
  9. I wish the market would work here, but sadly... by tizzyD · · Score: 4, Interesting

    I don't think it will.

    As long as most people blindly accept the pap they get from Dell, they will buy printers like this one as well. The end result? Dell sells printers and ties them to the cartidges. They're just looking to capitalize on their place in the market . . . appealing to the ignorant buyers in households who know no better options.

    Real markets depend upon easy access of producers and consumers, and an informed consumer on the products of the market. In this case, we have neither; ergo, we have no market. We have another Windoze in the making.

    It's situations like this one that make me doubt the "free market."

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    ...tizzyd
  10. no change in life? I beg your pardon by lingqi · · Score: 4, Insightful

    I am not the only one who realizes that it's cheaper to buy a new printer than a set of replacement catridges.

    So, what do you think happens to the old printer? it gets tossed; and then it gets dumped in a landfill or china - neither is a very good option.

    I don't see how does that *not* impact my life.

    Besides, environmental issues aside, while cheap, printers DO COST MONEY TO MAKE, and throwing them away because the manufactures decides on a fucked-up business model only drives up the cost eventually.

    I really don't like this model the inkjet people has taken on. I mean, I understand it with games consoles, but the analogy don't really compare. It's like if Xbox costed less than your typical came and always came with coupon for a free game of your choosing - or a car that's so cheap you will buy it for the tank of gas that the dealer gives you. It's not a good business model anywhere else, why would the printer people get all drunk over it?

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  11. Don't buy Dell Printers by cyber_rigger · · Score: 4, Insightful


    It's as easy as that. I usually "buy" (i.e.price) the cartridges first.

  12. a thought... by NOLAChief · · Score: 5, Insightful

    My dad ran a laser printer cartridge recharge/refurbish business for a while several years ago. IIRC, a lot of printer manufacturers would also collect these old cartridges to do the same and resell them as used. What's preventing Dell/Lexmark/whoever from doing something like this? There's obviously a market for it, they'd save on manufacturing costs and empty cartridges would stay out of the landfills for a while.

  13. "Chipped" Ink Carts by bigdoof · · Score: 5, Informative

    This "feature" in Dell printers reminds me of what Epson does to its entire line of ink jets. Personally, I own an Epson Photo 1290 that I use very regularly in my studio to print photos to be framed for sale. Buying loads upon loads of Epson OEM ink is certainly not very economical. So instead, I bought a continuous inking system. Basically, several large bottles of ink are piped directly into a modified ink cartridge, essentially providing a cartridge with mega-capacity. It's economical, it's more convenient, and most of all, it's more versitile. Instead of standard Epson ink, I can choose from inks with different characteristics and color gamuts. You haven't seen beauty until you've seen 4-tone black and white photos from a fairly-standard ink jet printer!

    Unfortunately, the chipped Epson cartridges poses a problem. Not only will the chips tell the printer when the cartridges run out of ink, it will also disable the printer until it is replaced. Moreover, the chips don't even check the level of ink remaining. Instead, it counts the number and size of pages printed, and guesses when the ink is gone. With a continuous inking system and it's near-infinite capacity, this is not ideal.

    As a result, several groups have developed workarounds. Some have made write-protected chips that are "reset" when the printer is turned off. Others have made devices to alter the ink-level information stored on the chip. And last I heard, there was work being done on a software workaround. Certainly, there are bypasses, and they have already been used for other printer manufacturers.

    If anyone is interested in printer-mods, check out CIS and Chip Resetter.

    If these workarounds were not available, I would certainly have no bought an Epson printer. But at the same time, I can understand the manufacturers' position on third-party carts. Ink cartridges, not printers, are where the money's made!

  14. Gas would cost more on the Low Road by FFtrDale · · Score: 4, Insightful
    Antitrust laws prevent car manufacturers from owning oil companies, don't they? Here we have Lexmark and, now, Dell, using laws to create an economic situation that the antitrust laws were written to break up (customers' dependence on the company's commodity products to operate big-ticket items). It's pretty odd that, in the case of automobiles and oil, the economic costs and benefits created the situation and the Congress stopped it, while now the legislature and the courts are being used to create a continuing customer dependency in a situation where economics would prevent it.

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    1. Re:Gas would cost more on the Low Road by mkldev · · Score: 4, Insightful
      Antitrust laws do nothing of the sort. A car manufacturer could buy an oil company if they want to. It's a vertical merger. Antitrust laws would, however, prevent GM and Ford and Nissan and eight other companies from merging into a single huge car company.

      A car company, however, can't require you to use only their parts. This has nothing to do with antitrust laws, however, and the laws that prevent such activity only apply to automobiles. Sorry, thanks for playing.

      Simply put, what they're doing is legal. Unethical, yes, immoral, probably, consumer-unfriendly, sure, but legal nonetheless. They have a right to do this, just like you have the right to tell them where to shove their products.

      That having been said, it wouldn't hurt to do a nationwide advertising campaign that explains to people why they should look for third-party ink refills before choosing a printer---educate the masses. When they see their business drying up, they will reconsider this stupidity....

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  15. hp stinks, hp rocks, hp stinks, hp rocks, etc... by Vaughn+Anderson · · Score: 4, Funny

    Years ago (4) I was impressed when my neighbor got his HP printer picked up at his house, fixed by HP and sent back to his door step.

    HP is cool! I said.

    I buy a deskjet. 842c! I run out of ink in a week with my wimpy half cartridge that came with it.

    HP stinks.

    I refill all my colors and black appropriately (therfore spending as much as the printer cost) and I buy some nice HP photo paper, and the prints are brilliant!

    HP rocks!

    I find out you can't refill the latest ink cartridges.

    HP stinks.

    I find out I have an old printer and I can refill my cartridges!

    HP rocks!

  16. FUD: Post is Misleading and Incorrect by mgoff · · Score: 4, Insightful
    I'm the last one to defend Dell, but this post is totally wrong. If you actually read the article, you'd see that there are two kinds of cartridges:
    • a regular cartridge with no lockout chip ($129/$99/$35)
    • a "use and return" cartridge with lockout chip ($99/$75/na).
    I feel pretty certain that Dell wants to keep you as a cartridge customer, but they aren't locking you in. Oh, and only one of the four printers is an inkjet. The others are lasers. Even better, the inkjet does not include this technology. Bottom line: Dell is getting into the laser printer cartridge refilling business. No wonder the OP is complaining.