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Phone Companies Bill Public for Nonexistent Equipment

Srinivasan Ramakrishnan writes "Forbes has an eye-opening article on the scam that lets the Bells scoop $5 billion every year from the consumer with the sanction of the FCC. The FCC Line charge that appears on every phone bill is a vestige of a deal that was struck by the FCC with the Bells. The deal was touted by the FCC as a historic win that saved $3.2 Billion a year for the consumer - Forbes takes a closer look at the deal."

32 of 449 comments (clear)

  1. I blame it on the log cabins by wiggys · · Score: 5, Funny

    If a non-existant phone rings when you're in the woods do you get billed for it?

    --

    Sorry, but my karma just ran over your dogma.

  2. Nationalize local phone access! by autopr0n · · Score: 5, Insightful

    Or, something. I mean seriously, when was the last time you heard about one of these companies actually offering anything beneficial to anyone? They seem to only exist as local monopolies and to rip off the consumer and limit choice every time they get.

    If you ask me, any kind of 'infrastructure' system should be run by the government, like the highway system, and companies should only be allowed access to things they can't have exclusive control over.

    --
    autopr0n is like, down and stuff.
    1. Re:Nationalize local phone access! by Anonymous Coward · · Score: 5, Interesting

      Well now you've done it. By stating your Socialist ideals you'll have every Libertarian, Republican, Democrate and Idiot crawling out of the woodwork to call you a pinko commie, and this entire article is going to collapse into a flamewar about religion, politics and the War in Iraq. Just like every other article this past six months, come to think of it.

      While I may be inclined to agree with you to a certain extent, if you want to see the effects of having everything nationalised then take a look at the U.K in the 70's. We're still dealing with the effects from a lot of Labour policies in the 60's and 70's. It isn't always a good idea.

    2. Re:Nationalize local phone access! by AvitarX · · Score: 5, Insightful

      "Yeah. So when was the last time the government did anything efficiently or cost-effectively?"

      This moring I sent a letter to the middle of nowhere over 1000 miles away for under 40 cents.

      Does that count?

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    3. Re:Nationalize local phone access! by Bluesman · · Score: 5, Funny

      Even though I agree with your sentiment, using the post office as a model of efficiency just may get you into trouble someday...

      --
      If moderation could change anything, it would be illegal.
    4. Re:Nationalize local phone access! by Bluesman · · Score: 5, Insightful

      One thing we don't realize is that the cost really doesn't change much. It just changes forms. Your taxes hid a lot of the cost before, now there is more direct cost to send mail.

      The reason it really sucks is that when the U.S. government, for example, privatized the post office, there was no corresponding tax cut. ("Hey, my $5 post office tax went down...") They just spend it on something else.

      In theory, privatizing the post office should have little to no effect on price, but in reality, government spending insures we'll never see the money that previously went to the post office.

      Itemized taxation and making people pay a tax bill every year, instead of deductions from pay each month, are the answer.

      --
      If moderation could change anything, it would be illegal.
    5. Re:Nationalize local phone access! by Martin+Blank · · Score: 4, Informative

      The USPS doesn't get a dime of taxpayer money. All of what they do is paid for through postage and other services. This is why they make their annual reports of profits and losses.

      Now if they could just let Amtrak do the same thing and stop throwing tax dollars at *that*...

      --
      You can never go home again... but I guess you can shop there.
    6. Re:Nationalize local phone access! by Reziac · · Score: 4, Insightful

      Oh yeah, just like property taxes... so you get hit with a bill for thousands of dollars every year, that too many people wouldn't have sense enough to save up for. (Check the delinquent property tax rolls in your county to see how large that number really is.) Imagine getting hit with an income tax bill for $10,000 or so... that's why we have withholding, so people don't wind up in debt to pay their taxes, even if thru lack of foresight.

      Tho I wonder how much interest the IRS makes on withholding tax even before they have to refund most of it to average taxpayers. We could just as well be making that ourselves with forced savings deposits from every paycheck, except then they'd raise our taxes to make up their budget loss, and tax us on the interest income from the savings accounts...

      --
      ~REZ~ #43301. Who'd fake being me anyway?
    7. Re:Nationalize local phone access! by Cpt_Kirks · · Score: 4, Insightful

      You're hitting all around it, but still missing the point.

      If people got hit with *HUGE* tax bills, say around the end of October, the income tax would either go away or be largely reduced.

      Convenience is the enemy of tax reform. Nothing radically changes unless many people get very pissed off.

  3. cut the line! by martone66 · · Score: 5, Interesting

    It's times like this that I'm glad I don't pay the local phone monopoly ~$40/month for the "priviledge" of having a landline.

    Ever since I've used my cellphone as my main phone, my phone bill stays consistent month to month, I don't pay extra for long distance (or get screwed in intra-state charges), I get no telemarketing calls, and I have one number where I can be reached.

    Cut your landline if you can!

    1. Re:cut the line! by Neck_of_the_Woods · · Score: 5, Funny


      BUT, if I cut my land line, how would I get in and out of the Matrix!

      --
      Neck_of_the_Woods
      #/usr/local/surf/glassy/overhead
    2. Re:cut the line! by Kombat · · Score: 5, Informative


      When you get a telemarketing call on your cell, ask them their name, the company they're calling for, and their return phone number. They are legally required to give you all of this information, if you ask.

      Then, ask to speak to the person's manager/supervisor. Inform him/her that this is a cell phone. It is illegal for them to call cell phones. At this point, you've already got their information, so they can't just hang up and run. Inform them that you wish to recoup the cost of this call, and that you want them to send you a cheque for $100 USD. If they refuse, tell them you will take it up with the FCC, and the fine they will levy will be much, much more than that.

      Hey, it's worth a shot.

      --
      Like woodworking? Build your own picture frames.
  4. Tone dial by Quill_28 · · Score: 4, Interesting

    I know in Tennessee, there was/is a 1 or 2 dollar charge per month for having a touch tone instead of a rotary tone.
    My father-in-law resisted for years but finally gave in.

    1. Re:Tone dial by jdreed1024 · · Score: 4, Interesting
      I know in Tennessee, there was/is a 1 or 2 dollar charge per month for having a touch tone instead of a rotary tone.

      Here in the Boston area, I get charged $0.44 per month for TouchTone service. Which is ridiculous, since with today's digital equipment, it probably takes more effort to understand pulse signals than DTMF tones. A couple of folks I know have sucessfully gotten that canceled on the grounds that they don't use TouchTone. I've been fighting with Verizon for a few months now (I have 2 phones in my apartment - one is rotary, and another is electronic pulse only), but I've had no such luck.

      --
      There is no sig, there is only Zuul.
  5. Let's not forget andout FCC LD taxes by gpinzone · · Score: 4, Interesting

    I got rid of my long distance carrier completey and saved all those FCC imposed taxes on my phone connection. I usually just email anyone who lives outside of my local calling area. If I ever do need to make a LD call, I just use my cell phone or a cheap calling card.

  6. $458 dollar gloves by pr0ntab · · Score: 4, Funny

    0 line printers - $25,000
    1 phone switch - $133,000
    The same phone switch on newegg - $4

    Succeeding to sweep a damning audit of your shady accounting under the rug: Priceless

    There are some things money can't buy. You use back-office deals with the FCC for that.

    --
    Fuck Beta. Fuck Dice
  7. This is nothing new... by Ratphace · · Score: 5, Interesting


    ...to the consumer. The Bell system for all its splendor has been sticking it to us for YEARS. I mean, take touch tone service. For years they charged an additional 'fee' for this service, when in all actuality it was cheaper for them to implement and maintain.

    Also, the Bell system invented DSL back in the last 70's but didn't pursue it because of their own short-sightedness. Then it comes to pass that when the Internet boom took off and the Bell companies were left out in the cold, suddenly they wanted to 'charge' fees each time someone dialed-up an ISP phone number. Luckily the count system told the Bells to suck it. The Bell system claimed it was putting more burden on their system, which might very well be the case, however, they also stuck it to the consumer for YEARS with this 'unlimited local calls' for one rate when they had done studies way back in the day to determine that the average customer makes/receives 6 calls a day with the average call being 4.2 minutes. Now that customers are using MORE of their unlimited service the phone company is crying the blues...

    Let them reap what they've sewn all these years :)

  8. Hmmm... by superdan2k · · Score: 4, Insightful

    Sounds vaguely like what I suspect will happen here in Minnesota with other stuff. Right now, we have a pretty large ($4 billion) deficit, and a lot of programs are getting cut. Roads are a problem here because of the huge amounts of population growth we've had in the last 20 years... Right now, our state legislature is talking about allowing private companies to add additional lanes to existing roads and then charge money to use those lanes so that they can recoup the cost of building them, plus make a "reasonable profit", after which time, the cost of using those lanes would be reduced. I heard about this on the news last night, and the first thing I thought of was the telecomms and all the extra bullshit they tack onto our bills.

    You and I both know that the cost of using those lanes would NEVER go down. They'll always find a way to charge more for what they've built, simply because people become so adjusted to things (like telephones) that they become a "necessity" instead of a "luxury" and people pay them blindly for the service. Look at cable TV -- how many of the channels you get in your huge bundle do you actually watch?

    --
    blog |
  9. Monopoly by whig · · Score: 5, Insightful

    The problem, fundamentally, is the local loop monopoly.

    I'm no advocate of government regulation, but in economic terms, there is only one workable solution to prevent this sort of abuse. If the FCC and state regulators would get out of the way and let communities implement this, the cost and quality of phone service would improve to accurately reflect a competitive market value.

    1. The community should purchase the network: all the last mile copper and rights of way should be owned by the commons and not monopolized by any private entity.

    2. Any company (including the Baby Bells) can bid to rent the use of the network for the provision of any service (dialtone, DSL, etc.) to any customer. These rents should be for a term that allows for regular adjustment as the market changes.

    With this approach, the Baby Bells would be in a good position to maintain a dominant market position in the near term, but not a monopoly which they can abuse. And if other firms can enter the market and do a better job of providing value to consumers and businesses, they will take market share away from the Bells.

    --
    Peace and love, y'all
  10. Amen to that by No+Such+Agency · · Score: 4, Interesting

    Having a land line is a grotesque and arrogantly undisguised rip-off. If it wasn't for my modem I'd lose it and get a cell. I mean, I still get billed an itemized $5/month for "touch-tone service". The phone company must have recouped the cost of converting to touch-tone many years ago. Almost nobody uses an old-fashioned pulse dial phone anymore.

    And yet.

    --
    Freedom: "I won't!"
    1. Re:Amen to that by ryanvm · · Score: 5, Interesting

      Have you ever tried dropping the touch-tone service? Your modem can dial pulse and most phones can too. You'd still be able to use touch-tones on phone menus. The touch-tone service only refers to initiating the call.

      Of course they'll probably tell you that it's not an option. Still, it's worth a shot.

    2. Re:Amen to that by The_Rook · · Score: 5, Interesting

      here's a tip i learned long ago.

      when ordering a new land line, always reject the touch tone option they charge extra for. for a few weeks, only pulse dialing works. every now and then, dial using touch tones. usually, they start to work after a few weeks.

      like mbourgon said, it costs the phone companies more to support pulse dialing over touch tone. they just want to see if you're dumb enough to pay for touch tone first.

      --
      when religion is no longer the opiate of the masses, governments will resort to real opiates.
  11. UK line charges by Radian · · Score: 4, Informative

    In the UK we get charged for line rental (approx £10/month), and we pay for all calls - including local calls. It is my understanding that in the US local calls are free, so you are getting something for the rental charge.

  12. Phone company billing just sucks, period by swb · · Score: 5, Informative

    Phone company billing is just awful no matter how you slice it. I manage the phone system here, and unless you're an (ex-) Qwest employee there's no way you can understand the detailed billing associated with your phone service. The actual monthly phone bill I get from Qwest (or bills, some things they insist on billing seperately -- a RAS PRI has its primary trunk number billed on a seperate bill) looks like my home phone bill, with two extra digits. No service detail, nothing.

    When I took over the phone guy's responsibility when he quit, I asked the telco for a detailed customer record, and I got ~175 page report that detailed our services in a totally unintelligible report. Each DS0 from our four D1s took up about a page on the report, detailing every 10 cent tarrif that made up the price of each DS0, along with the other tarrifs associated with the DS1 itself. After looking at it I pretty much gave up and handed it over to our phone maintenance vendor who audited for me -- they employee two ex Qwest employees specifically for this purpose, since the codings and info aren't explained anywhere but in some Qwest internal documents.

    We ended up dropping a bunch of 1FB (telco slang for analog copper) circuits, CENTREX circuits and other stuff we weren't using. They were live on our demarc block, but not punched to anything.

    This isn't unusual, either -- the vague monthly invoicing and byzantine customer records lead to so many overbilled or unused service that there's an entire industry that does nothing but audit phone bills in exchange for a percentage of the savings.

    My experience with telcos leads me to believe that half of this is a monopolistic lack of desire for reform, government bureaucracy and overregulation, and excessive merger activity that's left them with dozens of computer systems that don't communicate without human intervention. I've been told by both Sprint and Qwest that they have systems so complex that there are few people there who can even *use* both of them, but data is required to be pulled/entered from both of them to get anything done.

    Unfortunately I don't see any hope for reform. You pretty much have to do business with them, and when business is good they give you what they want and waste the money on mergers and exec perks (Nacchio sucks!), and when business is bad (like now), they plead poverty and can't afford to fix this.

    I guess the only hope is that some of the CLECs can do better without becoming just like the ILECs, although I'd imagine the temptation is to become the ILECs, not improve on them.

    1. Re:Phone company billing just sucks, period by jmitchel!jmitchel.co · · Score: 4, Interesting

      My experience with AT&T long distance billing was similarly terrible. I work for a company that used to be an AT&T service provider. We have a small switch that we maintain and I was assigned to match the records with the switch with the Call Detail Records that AT&T was sending us for our bill. It was pretty much impossible. A fair percentage of calls had wildly differing call lengths. Most switches were within 60 seconds of ours, but some varried by hours or days. A number of calls in their records simply do not exist in ours in any way.

      One month I was asked to investigate a huge jump in our bill (30 or 50 percent as I recall). After spending hours fiddling with my record-matching perl and coming back with nothing, I looked at the datestamps on the records. There were records spanning 14 previous months. Once those were stripped out our bill was as close to right as we could hope to demonstrate.

  13. True Story... by MoeMoe · · Score: 4, Interesting

    I moved 6 months ago from one house to another and informed Verizon to change my number and consequently terminate my old number, since then my old number has a bill being sent to my new house that keeps adding on and is now up to $350. I called Verizon about it and told them there is no line for that number anymore and never existed in my new residence in the first place, the nasty jerk on the other side said that maybe I requested a second line to add on and if what I was saying is true then there couldnt be a bill because in order to get a bill you have to be using your line (total BS by the way), I told this guy to check when the last time I made a call on that number was, sure enough he told me it was 6 months ago and the last call was to Verizon TS, I asked if there were any notices filed for termination on the date of that call.... About 5 minutes of pause later he told me a supervisor would be in contact shortly.... that was 3 days ago!

    --
    Business \Busi"ness\, n.;
    A scam in which all people involved perceive as beneficial...
  14. Phone lines... by (H)elix1 · · Score: 4, Interesting

    Four years back, I purchased my home. Location mattered, since I wanted DSL and a static IP address.... (all the normal stuff - school system, neighborhoods, etc - were covered too) Called the phone company, was half the maximum distance from the CO, and had the go install DSL after we finished closing. A couple weeks went by and nothing. Finally, I called to find out when they were going to show up and they tell me the lines in our area were multiplexed (?) and would not support DSL. They don't work better than 4kb/s with a POTs connection either, compared to the 48-50kb/s I was getting in my apartment dial up.

    Road Runner moved in a year later and gave me a glorious broadband connection at home, and my servers are at a local ISP. The day my Hughes DirectTV DVR pulls info over my network rather than POTs, is the day I cancel my land line and run all calls through our mobiles. I suspect it is game over for both the cable and telcos once the wireless broadband hits it strides.

    Every time the phone company would call me during supper trying to sell me the latest service, I would ask them for one thing. Can you give me a DSL connection? I'll be damned, but that just horked up the call center script badly. (grin)

  15. Who do you think owns your wireless service? by bahamat · · Score: 4, Interesting

    Everyone here seems to be talking on the same general thread "cancel your land line to screw the bells".

    Who exactly do you think you're hurting?
    Verizon = Northwest Bell
    SBC = Southwest Bell
    Cingular = PacBell (owned by SBC, see above)

    Who's left?
    AT&T? They started this fiasco.
    WorldCom? Better known as MCI, now bankrupt
    Sprint? NexTel?

    Nobody's going to get screwed by you cancelling yoru land line. You're still paying the same people for your cell phone. Do you think their accounting practices will suddenly become honest just because you're now using wireless?

    "There's too much rat hair in McDonald's food, so I'll just have their fries".

    Think people! Think!

  16. Re:another good example... by tomzyk · · Score: 5, Informative

    I just noticed this last night while looking at my SprintPCS cellphone bill. I noticed that over the past few months my bill has been steadily increasing. (It's only a few cents every month, but it still keeps climbing!) My last bill was $0.41 higher than the previous one!

    Now, they put the extra charge in the "Taxes and Federal Fines" (or whatever) section, and yet when I checked up on the explanation of these fees, it says something along the lines of "Eventhough we SAY that these are taxes, they really aren't. We're just making this tax/charge up because we're being forced into this number-portability thing..."

    Seriously. Is this legal to label it as a "tax" eventhough it isn't? Man, I'm starting to distrust any fee-based company because they keep raising charges. (I've been with DirectTV for only about 1.5 years and they've already raised my monthly fees by at least $6 and removed some of the channels in hopes that I'll just "upgrade" my package and pay more.)

    For those of you with SprintPCS, check your April bill.

    --
    Karma: NaN
  17. The reason. by Catskul · · Score: 5, Informative

    The US postal system has been separated from the teet. The reason it has been able to work well is that it receives acts in a vaccuum. I believe that it receives no money from the government, and keeps the profit within the system. Its like a giant non-profit company owned by the federal government. It does have its problems though. The regulation that it does have has caused problems. Just do a search on google for: united states postal service business model

    and if you are intrested in how the USPS is organized, look here.

    --

    Im not here now... Im out KILLING pepperoni
  18. Accounting complexities by michael_cain · · Score: 4, Interesting
    First, I am not surprised about the inaccurate accounting of equipment at an RBOC, or any large telephone company. Because of the regulatory history (and local phone companies are probably more heavily regulated in terms of funky accounting practices than any other kind of company), an RBOC has to actually keep multiple sets of books. Consider depreciation on a piece of switching equipment. The IRS may require that it be depreciated over the course of ten years for tax purposes. The state in which it is located may require that it be depreciated over the course of thirty years for rate-setting purposes. Depending on the services for which it is used, there may be additional FCC accounting rules. It may have an actual usable lifetime of twelve years, then is replaced, but gets refurbished and reinstalled in a different state that has yet another set of rules. If it is used in providing multiple services, there may be multiple sets of conflicting accounting rules that apply to it. If it is destroyed, some of the rules may require that it be carried on the books until it is fully depreciated, even though it no longer exists.

    For the RBOCS, keep in mind that serious regulation started in 1934, and there were 23 local companies operating under the AT&T banner. Then those companies were consolidated into seven in 1984, and have further combined into just three. Could anyone have kept accurate track of equipment and accounting for it under those conditions?

  19. This is only the one of the scams of the teleco's by icepick · · Score: 5, Interesting

    You can read about many of the other scams the teleco's are in at TeleTruth. Some quotes from their front page:

    "Teletruth estimates that customers paid Verizon Pennsylvania $785 per household for a fiber-optic service they will never receive."

    "50% of All Small Business phonebills have mistakes. ---And that's why we have announced our "Send Us Your Phone Bill" campaign in the Verizon territory to help business and residential customers recover overcharges on their Verizon telephone bills."

    Also if you have a lot more time than I do you can read "The Unauthorized Bio of the Baby Bells" and How The Bells Stole America's Digital Future. Excerpt from the latter:

    "New Networks Institute (NNI) estimates that consumers have already paid over $45 billion in extra telephone charges, and continue to pay over $8 billion annually. As monopoly providers of local phone service, the Bells are still subject to some regulation, yet they are among the most profitable companies in America today. Bell profit margins are more than double that of the major competitive long distance companies and other regulated utilities and literally 167% above the profit margins of some of America's best-known companies. Much of this excess profit is a result of the financial incentives that were supposed to build the infrastructure for America's digital future."

    The guy behind all this is Bruce Kushnick. I've yet to find any one claiming he's anything but on the level. If you have please email me.

    My blog post about this

    --
    You're just jealous because the voices only talk to me.