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Phone Companies Bill Public for Nonexistent Equipment

Srinivasan Ramakrishnan writes "Forbes has an eye-opening article on the scam that lets the Bells scoop $5 billion every year from the consumer with the sanction of the FCC. The FCC Line charge that appears on every phone bill is a vestige of a deal that was struck by the FCC with the Bells. The deal was touted by the FCC as a historic win that saved $3.2 Billion a year for the consumer - Forbes takes a closer look at the deal."

79 of 449 comments (clear)

  1. I blame it on the log cabins by wiggys · · Score: 5, Funny

    If a non-existant phone rings when you're in the woods do you get billed for it?

    --

    Sorry, but my karma just ran over your dogma.

  2. Nationalize local phone access! by autopr0n · · Score: 5, Insightful

    Or, something. I mean seriously, when was the last time you heard about one of these companies actually offering anything beneficial to anyone? They seem to only exist as local monopolies and to rip off the consumer and limit choice every time they get.

    If you ask me, any kind of 'infrastructure' system should be run by the government, like the highway system, and companies should only be allowed access to things they can't have exclusive control over.

    --
    autopr0n is like, down and stuff.
    1. Re:Nationalize local phone access! by Anonymous Coward · · Score: 5, Interesting

      Well now you've done it. By stating your Socialist ideals you'll have every Libertarian, Republican, Democrate and Idiot crawling out of the woodwork to call you a pinko commie, and this entire article is going to collapse into a flamewar about religion, politics and the War in Iraq. Just like every other article this past six months, come to think of it.

      While I may be inclined to agree with you to a certain extent, if you want to see the effects of having everything nationalised then take a look at the U.K in the 70's. We're still dealing with the effects from a lot of Labour policies in the 60's and 70's. It isn't always a good idea.

    2. Re:Nationalize local phone access! by djward · · Score: 2, Insightful

      Yeah. So when was the last time the government did anything efficiently or cost-effectively?

      Regulated industry is the way to go, but the problem is, the FCC won't regulate. Probably because the industry has its nose (and wallet) so far up the rear of a bunch of senators it's hard to legislate against.

    3. Re:Nationalize local phone access! by AvitarX · · Score: 5, Insightful

      "Yeah. So when was the last time the government did anything efficiently or cost-effectively?"

      This moring I sent a letter to the middle of nowhere over 1000 miles away for under 40 cents.

      Does that count?

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
    4. Re:Nationalize local phone access! by Bluesman · · Score: 5, Funny

      Even though I agree with your sentiment, using the post office as a model of efficiency just may get you into trouble someday...

      --
      If moderation could change anything, it would be illegal.
    5. Re:Nationalize local phone access! by Bluesman · · Score: 5, Insightful

      One thing we don't realize is that the cost really doesn't change much. It just changes forms. Your taxes hid a lot of the cost before, now there is more direct cost to send mail.

      The reason it really sucks is that when the U.S. government, for example, privatized the post office, there was no corresponding tax cut. ("Hey, my $5 post office tax went down...") They just spend it on something else.

      In theory, privatizing the post office should have little to no effect on price, but in reality, government spending insures we'll never see the money that previously went to the post office.

      Itemized taxation and making people pay a tax bill every year, instead of deductions from pay each month, are the answer.

      --
      If moderation could change anything, it would be illegal.
    6. Re:Nationalize local phone access! by Martin+Blank · · Score: 4, Informative

      The USPS doesn't get a dime of taxpayer money. All of what they do is paid for through postage and other services. This is why they make their annual reports of profits and losses.

      Now if they could just let Amtrak do the same thing and stop throwing tax dollars at *that*...

      --
      You can never go home again... but I guess you can shop there.
    7. Re:Nationalize local phone access! by Reziac · · Score: 4, Insightful

      Oh yeah, just like property taxes... so you get hit with a bill for thousands of dollars every year, that too many people wouldn't have sense enough to save up for. (Check the delinquent property tax rolls in your county to see how large that number really is.) Imagine getting hit with an income tax bill for $10,000 or so... that's why we have withholding, so people don't wind up in debt to pay their taxes, even if thru lack of foresight.

      Tho I wonder how much interest the IRS makes on withholding tax even before they have to refund most of it to average taxpayers. We could just as well be making that ourselves with forced savings deposits from every paycheck, except then they'd raise our taxes to make up their budget loss, and tax us on the interest income from the savings accounts...

      --
      ~REZ~ #43301. Who'd fake being me anyway?
    8. Re:Nationalize local phone access! by Cpt_Kirks · · Score: 4, Insightful

      You're hitting all around it, but still missing the point.

      If people got hit with *HUGE* tax bills, say around the end of October, the income tax would either go away or be largely reduced.

      Convenience is the enemy of tax reform. Nothing radically changes unless many people get very pissed off.

    9. Re:Nationalize local phone access! by SN74S181 · · Score: 3, Interesting

      There are specific laws prohibiting any private company from becoming a letter carrier. The parcel delivery business is different. If you set up a bicycle courier service in a big city, and your bicycle-riding delivery people put letters into the official US Postal Service mail boxes that people and businesses have put out on the street/sidewalk, your couriers will be arrested. It's specifically against the law for anybody except for an official USPS letter carrier to put letters in a mailbox.

    10. Re:Nationalize local phone access! by op00to · · Score: 2, Interesting

      Certainly not the UK's postal serivice. I live just outside of NYC, and my sister lives in East London. I like to send her care packages filled with boxed macaroni and cheese from Shop-Rite, twinkies, and hostess cupcakes. These things are worth their weight in gold to my sister's coworkers, so it's worth shipping. In any case, the first time I shipped a box like that, it took THREE months to get from Elizabeth (home of Elizabeth Seaport and Newark International Airport -- not hard to find a way to london) to London. Once it got there, it was about half the size as when I sent it. Second time I sent something, it only took a month to get there, BUT the postal service over there dropped a letter in her mailbox stating that she had to pick up her package between the hours of 11 and 2 at some post office nowhere near her house. When she finally got out of her job teaching kindergarten to pick up her package, they had lost it in the post office and told her to come back in a few weeks. When she complained, they told her that she had no right to complain and to please leave the post office before the police were called. Eventually, when she inquired about the package again, they said that there was "NO SUCH ADDRESS". Apparently, the postal service is both all-knowing and blind at the same time. How could there be "NO SUCH ADDRESS" if they gave her a note saying she could pick up her package? I called up royal mail or whatever excuse for a postal service they had, and after 5 minutes of abuse by some customer service rep, I told him to fuck off, and I sent my package via Fedex or UPS, I can't quite remember which. It got there in two weeks, with no problem.

    11. Re:Nationalize local phone access! by Samrobb · · Score: 2, Insightful
      If they don't have to pay taxes then by default they are getting money from the government.

      No, if they don't have to pay taxes, they are not "getting money from the government". Instead, the government is not taking money from them.

      Probably too subtle a point for some people, but there's a significant difference between giving someone money vs. not taking money from them.

      --
      "Great men are not always wise: neither do the aged understand judgement." Job 32:9
    12. Re:Nationalize local phone access! by Fulcrum+of+Evil · · Score: 3, Funny

      How in blazes could anybody show you a better postal service?

      There's this thing called other countries, see, and they send letters too.

      --
      "We returned the General to El Salvador, or maybe Guatemala, it's difficult to tell from 10,000 feet"
    13. Re:Nationalize local phone access! by Cpt_Kirks · · Score: 2, Insightful

      For anything realistic to relating to lower taxes to happen, spending has to be cut too.

      The actual, Constitutionally mandated functions of government are very limited. About 90% of what government does is unconstitutional. Some of it is good, lots of it is a waste at best.

      If people really want these expenditures the Constitution should be amended.

    14. Re:Nationalize local phone access! by mbogosian · · Score: 2, Interesting

      While I may be inclined to agree with you to a certain extent, if you want to see the effects of having everything nationalised then take a look at the U.K in the 70's. We're still dealing with the effects from a lot of Labour policies in the 60's and 70's. It isn't always a good idea.

      As it turns out, as far as I can tell, apparently no federal policy maker (economic or otherwise) has read Milton Friedman's Capitalism & Freedom (making this event quite ironic). Hell, I haven't even read more than half of it yet, and I can probably tell you how fucked up the current state of regulation is. Things which are currently regulated should no longer be, (e.g., post office, etc.). Things which are currently unregulated should be (e.g., MS, cable, etc.). Doesn't anyone read anymore? Or do politicians never escape adolescence when they think they know more than everyone else?

    15. Re:Nationalize local phone access! by Noofus · · Score: 3, Funny

      I have received No Such Address post cards here in the US. I was told I had a package waiting at the PO. Miffed that they didnt leave it with the office attendants (apartment building) as they 99% of the time do, I go to the PO and they tell me it wasnt delivered because my address doesnt exist. No amount of logic would convince them otherwise.

      Uhm hello, they gave me a post card IN MY MAILBOX.

  3. cut the line! by martone66 · · Score: 5, Interesting

    It's times like this that I'm glad I don't pay the local phone monopoly ~$40/month for the "priviledge" of having a landline.

    Ever since I've used my cellphone as my main phone, my phone bill stays consistent month to month, I don't pay extra for long distance (or get screwed in intra-state charges), I get no telemarketing calls, and I have one number where I can be reached.

    Cut your landline if you can!

    1. Re:cut the line! by Night+Goat · · Score: 2, Insightful

      You know, you're still paying for the use of the infrastructure if you have a cellphone. The Baby Bells are still getting your money. You are paying the phone monopoly.

    2. Re:cut the line! by Neck_of_the_Woods · · Score: 5, Funny


      BUT, if I cut my land line, how would I get in and out of the Matrix!

      --
      Neck_of_the_Woods
      #/usr/local/surf/glassy/overhead
    3. Re:cut the line! by Ralph+Wiggam · · Score: 3, Interesting

      I lived in a house with some friends for a year, paid my third of the phone bill, and picked up the phone exactly zero times. I've gone without my land line for 8 months and haven't missed it. The only problem is that I can't get a Tivo. Could someone fill me in on the current state of DVRs that can currently, or will soon, hook up to my internet connection?

      -B

    4. Re:cut the line! by Kombat · · Score: 5, Informative


      When you get a telemarketing call on your cell, ask them their name, the company they're calling for, and their return phone number. They are legally required to give you all of this information, if you ask.

      Then, ask to speak to the person's manager/supervisor. Inform him/her that this is a cell phone. It is illegal for them to call cell phones. At this point, you've already got their information, so they can't just hang up and run. Inform them that you wish to recoup the cost of this call, and that you want them to send you a cheque for $100 USD. If they refuse, tell them you will take it up with the FCC, and the fine they will levy will be much, much more than that.

      Hey, it's worth a shot.

      --
      Like woodworking? Build your own picture frames.
    5. Re:cut the line! by Glonoinha · · Score: 3, Informative

      >Mobiles are about 10 times more expensive for national calls and 40 times more expensive for local calls.

      Say what? My plan gives me 1000 anytime coast-to-coast long distance included minutes per month for $39.95 plus taxes, about $45 a month total.

      That comes to four and a half cents a minute for long distance calls, local calls, or whatever calls, and I generally don't use all my minutes, but I get real close.

      My land line runs about $50 a month and I still have to pay 7 cents a minute for long distance. To make the same 1000 minutes worth of calls cost me an additional $70, so $50 + $70 for 1000 minutes long distance is 12 cents a minute, with local calls (amortized including the $50 fee just to have the phone) run 5 cents a minute.

      My local phone costs 20% more per minute on local calls, and 300% more for long distance calls, than my cell phone (assuming 1000 minutes total per month.)

      If I didn't need it for business and another line for the fax machine I would cut the golden cords to my land line.

      --
      Glonoinha the MebiByte Slayer
  4. Another reason to cancel landlines by BrK · · Score: 3, Informative

    Just this morning the wife and I were talking about canceling our VZ land-line (we both have VZW phones and a cable modem).

    This is just another reinforcing reason to do so. The only calls we really get on the land-line are telemarketers anyway, yet a basic line with callerid and a minimal LD plan is $38.00/month.

    The consumer/end-user in this country is really getting screwed by the government and various utility oligopolies.

    --
    -This sig intentionally left blank
    1. Re:Another reason to cancel landlines by hafree · · Score: 2, Interesting

      I did this 3 years ago and I couldn't be happier. 7 addresses and 2 states later, I still have the exact same number, no long distance charges ever, and although I'm probably paying too much I know exactly what I'm going to be billed every month. With my Verizon landline, I had message rate service for $11/month, yet my phone bill was regularly $30+ including the long distance carrier before I made a single call.

      I'd just like to add that I have AT&T for my wireless service and they suck. I routinely get bills that say "due upon receipt", but are overdue by the time I get them, somehow all my bills from them always show up with no postmark, and I've had my service disconnected several times for failure to pay a bill that wasn't due yet because of "glitches" in their system. You really can't win, but it's less complicated than the hassles of a landline.

    2. Re:Another reason to cancel landlines by battjt · · Score: 2, Insightful

      7 addresses in 3 years and they don't send you your bills on time? Now that's a head scratcher.

      My problem with ATT wireless was that when the tower was down (we have one tower in this town), there was nothing they would do, nor would they compensate us for loss of service, so we switched to Verizon.

      Joe

      --
      Joe Batt Solid Design
  5. Tone dial by Quill_28 · · Score: 4, Interesting

    I know in Tennessee, there was/is a 1 or 2 dollar charge per month for having a touch tone instead of a rotary tone.
    My father-in-law resisted for years but finally gave in.

    1. Re:Tone dial by jdreed1024 · · Score: 4, Interesting
      I know in Tennessee, there was/is a 1 or 2 dollar charge per month for having a touch tone instead of a rotary tone.

      Here in the Boston area, I get charged $0.44 per month for TouchTone service. Which is ridiculous, since with today's digital equipment, it probably takes more effort to understand pulse signals than DTMF tones. A couple of folks I know have sucessfully gotten that canceled on the grounds that they don't use TouchTone. I've been fighting with Verizon for a few months now (I have 2 phones in my apartment - one is rotary, and another is electronic pulse only), but I've had no such luck.

      --
      There is no sig, there is only Zuul.
  6. Let's not forget andout FCC LD taxes by gpinzone · · Score: 4, Interesting

    I got rid of my long distance carrier completey and saved all those FCC imposed taxes on my phone connection. I usually just email anyone who lives outside of my local calling area. If I ever do need to make a LD call, I just use my cell phone or a cheap calling card.

  7. $458 dollar gloves by pr0ntab · · Score: 4, Funny

    0 line printers - $25,000
    1 phone switch - $133,000
    The same phone switch on newegg - $4

    Succeeding to sweep a damning audit of your shady accounting under the rug: Priceless

    There are some things money can't buy. You use back-office deals with the FCC for that.

    --
    Fuck Beta. Fuck Dice
  8. This is nothing new... by Ratphace · · Score: 5, Interesting


    ...to the consumer. The Bell system for all its splendor has been sticking it to us for YEARS. I mean, take touch tone service. For years they charged an additional 'fee' for this service, when in all actuality it was cheaper for them to implement and maintain.

    Also, the Bell system invented DSL back in the last 70's but didn't pursue it because of their own short-sightedness. Then it comes to pass that when the Internet boom took off and the Bell companies were left out in the cold, suddenly they wanted to 'charge' fees each time someone dialed-up an ISP phone number. Luckily the count system told the Bells to suck it. The Bell system claimed it was putting more burden on their system, which might very well be the case, however, they also stuck it to the consumer for YEARS with this 'unlimited local calls' for one rate when they had done studies way back in the day to determine that the average customer makes/receives 6 calls a day with the average call being 4.2 minutes. Now that customers are using MORE of their unlimited service the phone company is crying the blues...

    Let them reap what they've sewn all these years :)

  9. Profit! by SnowDog_2112 · · Score: 3, Funny

    (Is this joke dead yet?)

    1: Monopoly broken up by government.
    2: Local companies and national carriers hold secret meetings with government regulators, decide how to screw customer over.
    3: ???
    4: Profit!!

    --
    Not representing or approved by my company or anybody else.
  10. another good example... by AbdullahHaydar · · Score: 3, Insightful

    ...is that the wireless companies have been fighting number portability for years (it's still not required: after being passed into law 1996, the FCC has postponed implementation every year) and yet they claim them as part of their fees: Nextel, AT&T, etc

    --


    Suicide Booth: You are now dead! Thank you for using Stop and Drop, America's favorite since 2008.
    1. Re:another good example... by tomzyk · · Score: 5, Informative

      I just noticed this last night while looking at my SprintPCS cellphone bill. I noticed that over the past few months my bill has been steadily increasing. (It's only a few cents every month, but it still keeps climbing!) My last bill was $0.41 higher than the previous one!

      Now, they put the extra charge in the "Taxes and Federal Fines" (or whatever) section, and yet when I checked up on the explanation of these fees, it says something along the lines of "Eventhough we SAY that these are taxes, they really aren't. We're just making this tax/charge up because we're being forced into this number-portability thing..."

      Seriously. Is this legal to label it as a "tax" eventhough it isn't? Man, I'm starting to distrust any fee-based company because they keep raising charges. (I've been with DirectTV for only about 1.5 years and they've already raised my monthly fees by at least $6 and removed some of the channels in hopes that I'll just "upgrade" my package and pay more.)

      For those of you with SprintPCS, check your April bill.

      --
      Karma: NaN
  11. Hmmm... by superdan2k · · Score: 4, Insightful

    Sounds vaguely like what I suspect will happen here in Minnesota with other stuff. Right now, we have a pretty large ($4 billion) deficit, and a lot of programs are getting cut. Roads are a problem here because of the huge amounts of population growth we've had in the last 20 years... Right now, our state legislature is talking about allowing private companies to add additional lanes to existing roads and then charge money to use those lanes so that they can recoup the cost of building them, plus make a "reasonable profit", after which time, the cost of using those lanes would be reduced. I heard about this on the news last night, and the first thing I thought of was the telecomms and all the extra bullshit they tack onto our bills.

    You and I both know that the cost of using those lanes would NEVER go down. They'll always find a way to charge more for what they've built, simply because people become so adjusted to things (like telephones) that they become a "necessity" instead of a "luxury" and people pay them blindly for the service. Look at cable TV -- how many of the channels you get in your huge bundle do you actually watch?

    --
    blog |
  12. Monopoly by whig · · Score: 5, Insightful

    The problem, fundamentally, is the local loop monopoly.

    I'm no advocate of government regulation, but in economic terms, there is only one workable solution to prevent this sort of abuse. If the FCC and state regulators would get out of the way and let communities implement this, the cost and quality of phone service would improve to accurately reflect a competitive market value.

    1. The community should purchase the network: all the last mile copper and rights of way should be owned by the commons and not monopolized by any private entity.

    2. Any company (including the Baby Bells) can bid to rent the use of the network for the provision of any service (dialtone, DSL, etc.) to any customer. These rents should be for a term that allows for regular adjustment as the market changes.

    With this approach, the Baby Bells would be in a good position to maintain a dominant market position in the near term, but not a monopoly which they can abuse. And if other firms can enter the market and do a better job of providing value to consumers and businesses, they will take market share away from the Bells.

    --
    Peace and love, y'all
  13. I need my hard line to... by Joe+the+Lesser · · Score: 2, Funny

    Get out of the Matrix.

    --
    "I only speak the truth"
    Karma: null(Mostly affected by an unassigned variable)
  14. An enigma... by bluprint · · Score: 3, Insightful

    The government essentially established regulations for phone companies to use in determining thier prices. Phone companies abuse the system (to get more money), and people scream about how evil the phone companies are.

    The government establishes regulations on how much money welfare recipients should get. The recipients abuse the system (we've all seen stories about this at some point, somewhere)....and people scream about "the system".

    --
    A modern day witchhunt.
  15. Amen to that by No+Such+Agency · · Score: 4, Interesting

    Having a land line is a grotesque and arrogantly undisguised rip-off. If it wasn't for my modem I'd lose it and get a cell. I mean, I still get billed an itemized $5/month for "touch-tone service". The phone company must have recouped the cost of converting to touch-tone many years ago. Almost nobody uses an old-fashioned pulse dial phone anymore.

    And yet.

    --
    Freedom: "I won't!"
    1. Re:Amen to that by ryanvm · · Score: 5, Interesting

      Have you ever tried dropping the touch-tone service? Your modem can dial pulse and most phones can too. You'd still be able to use touch-tones on phone menus. The touch-tone service only refers to initiating the call.

      Of course they'll probably tell you that it's not an option. Still, it's worth a shot.

    2. Re:Amen to that by mbourgon · · Score: 2, Informative

      Actually, go pulse. The only disadvantage is that you'd have to switch your phone back to tone for voice menus. It actually costs them _more_ these days to do pulse. So, if you're willing to give up a little of your time, you can screw them. (From what I remember, Tone allows them to packetize the dialing portion of the call, while pulse requires they leave the circuit open the whole time you're dialing. So that equipment now can be used less.)

      --
      "Sometimes a woman is a kind of religion, she can save your soul & set you free from all your sins" - Bad Examples
    3. Re:Amen to that by The_Rook · · Score: 5, Interesting

      here's a tip i learned long ago.

      when ordering a new land line, always reject the touch tone option they charge extra for. for a few weeks, only pulse dialing works. every now and then, dial using touch tones. usually, they start to work after a few weeks.

      like mbourgon said, it costs the phone companies more to support pulse dialing over touch tone. they just want to see if you're dumb enough to pay for touch tone first.

      --
      when religion is no longer the opiate of the masses, governments will resort to real opiates.
  16. UK line charges by Radian · · Score: 4, Informative

    In the UK we get charged for line rental (approx £10/month), and we pay for all calls - including local calls. It is my understanding that in the US local calls are free, so you are getting something for the rental charge.

  17. Phone company billing just sucks, period by swb · · Score: 5, Informative

    Phone company billing is just awful no matter how you slice it. I manage the phone system here, and unless you're an (ex-) Qwest employee there's no way you can understand the detailed billing associated with your phone service. The actual monthly phone bill I get from Qwest (or bills, some things they insist on billing seperately -- a RAS PRI has its primary trunk number billed on a seperate bill) looks like my home phone bill, with two extra digits. No service detail, nothing.

    When I took over the phone guy's responsibility when he quit, I asked the telco for a detailed customer record, and I got ~175 page report that detailed our services in a totally unintelligible report. Each DS0 from our four D1s took up about a page on the report, detailing every 10 cent tarrif that made up the price of each DS0, along with the other tarrifs associated with the DS1 itself. After looking at it I pretty much gave up and handed it over to our phone maintenance vendor who audited for me -- they employee two ex Qwest employees specifically for this purpose, since the codings and info aren't explained anywhere but in some Qwest internal documents.

    We ended up dropping a bunch of 1FB (telco slang for analog copper) circuits, CENTREX circuits and other stuff we weren't using. They were live on our demarc block, but not punched to anything.

    This isn't unusual, either -- the vague monthly invoicing and byzantine customer records lead to so many overbilled or unused service that there's an entire industry that does nothing but audit phone bills in exchange for a percentage of the savings.

    My experience with telcos leads me to believe that half of this is a monopolistic lack of desire for reform, government bureaucracy and overregulation, and excessive merger activity that's left them with dozens of computer systems that don't communicate without human intervention. I've been told by both Sprint and Qwest that they have systems so complex that there are few people there who can even *use* both of them, but data is required to be pulled/entered from both of them to get anything done.

    Unfortunately I don't see any hope for reform. You pretty much have to do business with them, and when business is good they give you what they want and waste the money on mergers and exec perks (Nacchio sucks!), and when business is bad (like now), they plead poverty and can't afford to fix this.

    I guess the only hope is that some of the CLECs can do better without becoming just like the ILECs, although I'd imagine the temptation is to become the ILECs, not improve on them.

    1. Re:Phone company billing just sucks, period by jmitchel!jmitchel.co · · Score: 4, Interesting

      My experience with AT&T long distance billing was similarly terrible. I work for a company that used to be an AT&T service provider. We have a small switch that we maintain and I was assigned to match the records with the switch with the Call Detail Records that AT&T was sending us for our bill. It was pretty much impossible. A fair percentage of calls had wildly differing call lengths. Most switches were within 60 seconds of ours, but some varried by hours or days. A number of calls in their records simply do not exist in ours in any way.

      One month I was asked to investigate a huge jump in our bill (30 or 50 percent as I recall). After spending hours fiddling with my record-matching perl and coming back with nothing, I looked at the datestamps on the records. There were records spanning 14 previous months. Once those were stripped out our bill was as close to right as we could hope to demonstrate.

  18. True Story... by MoeMoe · · Score: 4, Interesting

    I moved 6 months ago from one house to another and informed Verizon to change my number and consequently terminate my old number, since then my old number has a bill being sent to my new house that keeps adding on and is now up to $350. I called Verizon about it and told them there is no line for that number anymore and never existed in my new residence in the first place, the nasty jerk on the other side said that maybe I requested a second line to add on and if what I was saying is true then there couldnt be a bill because in order to get a bill you have to be using your line (total BS by the way), I told this guy to check when the last time I made a call on that number was, sure enough he told me it was 6 months ago and the last call was to Verizon TS, I asked if there were any notices filed for termination on the date of that call.... About 5 minutes of pause later he told me a supervisor would be in contact shortly.... that was 3 days ago!

    --
    Business \Busi"ness\, n.;
    A scam in which all people involved perceive as beneficial...
  19. What do you use? by The+Tyro · · Score: 3, Interesting

    My wife and myself both have cell phones, and a land line. I contemplated exactly what you're suggesting, but I need my land line for my DSL. Cell reception is also spotty out where I live; my cell calls from my home often get dropped. they get me coming and going.

    It's a scam, but they've got me... no other broadband available in my area. Of course, even if cable was available, they STILL force you to get a basic cable package before you can get cable broadband. I'm not a TV watcher, so that's money down a rathole.

    What company do you use? Nationwide long distance or anything? I'm curious how you're making this work.

    --
    Even if a man chops off your hand with a sword, you still have two nice, sharp bones to stick in his eyes.
    1. Re:What do you use? by brakk · · Score: 2, Informative

      I've seen cradles for cell phones that let you hook in an external antenna for better reception and then plugs into your house phone line so all your land phones go through your cell.

      You could get satalite service for your internet connection to get away from bell. As for cable, I use cox in oklahoma and they don't require you to have basic cable, but you get a $10/month discount if you do have it.

      You could also make a deal with one of your neighbors to install DSL on top of their land line and share the data line.

    2. Re:What do you use? by martone66 · · Score: 2, Interesting

      Right now I've got Sprint PCS as my cell carrier, and broadband for internet access. As long as I'm on the Sprint network, I pay no roaming or long distance charges for calls inside the US.

      I will be switching to Verizon as soon as Cellsocket announces their new models. I am tired of Sprint dropping my calls, and being in spots without coverage.

      My grand plan is to get a Cellsocket with external antenna, disconnect my home phone wiring from the phone company, and use phones throughout the house, with my cell making/receiving all the calls.

  20. Phone lines... by (H)elix1 · · Score: 4, Interesting

    Four years back, I purchased my home. Location mattered, since I wanted DSL and a static IP address.... (all the normal stuff - school system, neighborhoods, etc - were covered too) Called the phone company, was half the maximum distance from the CO, and had the go install DSL after we finished closing. A couple weeks went by and nothing. Finally, I called to find out when they were going to show up and they tell me the lines in our area were multiplexed (?) and would not support DSL. They don't work better than 4kb/s with a POTs connection either, compared to the 48-50kb/s I was getting in my apartment dial up.

    Road Runner moved in a year later and gave me a glorious broadband connection at home, and my servers are at a local ISP. The day my Hughes DirectTV DVR pulls info over my network rather than POTs, is the day I cancel my land line and run all calls through our mobiles. I suspect it is game over for both the cable and telcos once the wireless broadband hits it strides.

    Every time the phone company would call me during supper trying to sell me the latest service, I would ask them for one thing. Can you give me a DSL connection? I'll be damned, but that just horked up the call center script badly. (grin)

  21. Who do you think owns your wireless service? by bahamat · · Score: 4, Interesting

    Everyone here seems to be talking on the same general thread "cancel your land line to screw the bells".

    Who exactly do you think you're hurting?
    Verizon = Northwest Bell
    SBC = Southwest Bell
    Cingular = PacBell (owned by SBC, see above)

    Who's left?
    AT&T? They started this fiasco.
    WorldCom? Better known as MCI, now bankrupt
    Sprint? NexTel?

    Nobody's going to get screwed by you cancelling yoru land line. You're still paying the same people for your cell phone. Do you think their accounting practices will suddenly become honest just because you're now using wireless?

    "There's too much rat hair in McDonald's food, so I'll just have their fries".

    Think people! Think!

    1. Re:Who do you think owns your wireless service? by BrK · · Score: 3, Insightful

      It is easier to get competitive wireless service than it is land-line service in most areas.

      Many people who are canceling their land-lines are doing so because they already have wireless devices that basically de-value their land-line.

      While canceling land-lines might not make any of the bells suddenly "see the light", it will shift more of their income to their wireless markets, which have competition, which *might* just force them to offer competitive services/prices.

      Even if canceling land-lines doesn't fix anything, there is no point in paying $40/month for a useless service.

      --
      -This sig intentionally left blank
  22. Dallas by mirko · · Score: 2, Interesting

    When I was younger, J.R. Ewing was supposed to be the typical example of "evil capitalist".
    Now, he indeed seems to have been obsoleted.
    But don't take it wrong : in Europe, we had loads of similar examples : Paris'Mayor's wife who got 10000's of dollars for a few dozen pages bugous report, France former Prime Minister, Edith Cresson, who was proven guilty of sharing European money with her dentist, etc.
    So, well, it is not typically American, this is just typically global.

    --
    Trolling using another account since 2005.
  23. Hold on a sec by n-baxley · · Score: 3, Interesting

    $5 billion every year from the consumer

    Now lets gets some of the facts straight. What they found was 5 billion in equipment that the bells had on their books but couldn't be found. They aren't getting away with that whole amount each year. I'm outraged by the whole bells situation too, but let's read the article. Especially one as informative as this one. I know, this is /. what am I thinking.

  24. There is no step 3... by MosesJones · · Score: 2, Insightful


    This is just a three step process, there are no question marks.

    The four step one is the Microsoft DoJ changes

    1) Monopoly found guilty by Goverment
    2) Monopoly has word with new candidate
    3) ???
    4) Goverment lets Monopoly off.

    With the Bells the worst thing is that everyone KNOWS how they are getting the money, but its not exactly something we can all reproduce.

    --
    An Eye for an Eye will make the whole world blind - Gandhi
  25. Switch to Vonage... by wumarkus420 · · Score: 2, Interesting

    I switched to Vonage a few months ago and I don't pay any fees except a little over a dollar for Federal tax.

    Of course, I don't expect this to last too long, but in the meantime, it's been well worth it! My old phone bill had over $35 of bullshit fees a month from the subscriber line charge, to the universal service fee. It's all a giant scam.

  26. Where'd you get that list ???? by adzoox · · Score: 3, Insightful

    Cingular is owned by Bellsouth

    Suncom by AT & T

    Verizon was Bell Atlantic and others

    Sprint owns Sprint (and the former 360)

    There are lots of LARGE independent cell companies. You named one. Nextel

    The others are: TMobile and PowerTel with 3.8 million and 1.4 million respectively plus TMoblie has the sexy Catherine Zeta to whore for them. Man, I wish she'd "rouge her knees" for me ;)

    There are others I can't think of. You are partially right. But, the cell phone companies (even if they are the same companies) are in a new era growth of competition, the phobne comapnies and the branches that formed were on a dead tree to begin with.

    --
    Yell & scream & rant & rave... it's no use... you need a shaaaave ~ Bugs Bunny
  27. The reason. by Catskul · · Score: 5, Informative

    The US postal system has been separated from the teet. The reason it has been able to work well is that it receives acts in a vaccuum. I believe that it receives no money from the government, and keeps the profit within the system. Its like a giant non-profit company owned by the federal government. It does have its problems though. The regulation that it does have has caused problems. Just do a search on google for: united states postal service business model

    and if you are intrested in how the USPS is organized, look here.

    --

    Im not here now... Im out KILLING pepperoni
    1. Re:The reason. by stagmeister · · Score: 3, Interesting

      Its like a giant non-profit company owned by the federal government.

      That's the way to go! When they nationalize things like the phone industry, or even (eventually) the ISP industry, then they shouldn't make it into another agency (then we'll just have more bureacracy), but basically non-profits owned by the gov't. We pay them money (as opposed to it coming out of taxes), and they provide us with a service. Their goal isn't necessarily to make money, but to provide the best service for the least money, and better society.

      And what's wrong with that?

      --Jason

      --
      http://www.virtualvillagesquare.com/ Online Communities: The Next Generation
  28. that aint all! by spazoid12 · · Score: 2, Interesting

    Check out your bill and notice the "Federal Excise Tax"...it's about 3% of your bill. Ever wonder what it's for?

    It was originally supposed to pay for the Spanish American War.

    It was supposed to be a temporary tax that went away after it satisfied it's original intent. Haha! Sure...

    I wonder what is the oldest such tax??

  29. Routine regulator failure by amcguinn · · Score: 3, Interesting

    This is a normal failure of regulating monopolies. If your plan for an industry is to have a private monopoly and regulate it, then expect this sort of thing to happen every few decades.

    If you choose nationalisation instead, it's much worse. Costs may be low, but service will be dreadful to non-existent. Want a new phone line installed? Sure: it will be ready in 6 months to a year (eg UK or Italy before privatisation).

    Local community ownership has been raised here; that might work. One region of the UK -- Kingston upon Hull -- had a phone service run by the local council (city government). I think it was more or less OK, much like the nationalised service. The council sold it off for umpteen million at the top of the telecoms boom, then lost all the money in an investment swindle (or it might have been BCCI). In the UK at least, massive incompetence or corruption is always a danger with local government.

    Deregulation is tricky too. Comms networks are a textbook natural monopoly: barriers to entry are huge. You will be lucky to end up with real competition.

    I think light regulation is the best answer. Try to encourage competition rather than capping retail prices. The inefficiencies caused by having duplicated facilities provided by competing businesses are small compared to the institutional paralysis produced by public or private monopolies. In many countries people have abandoned monopoly-provided fixed lines in droves for competing cellular providers.

    The moment you sit regulators round a table with the industry to make deals, you're heading for disaster. Politicians are tempted to do this to get "achievements" they can point to, but there's always a price and it's usually hidden from the electorate. It's better for the politicians to stand back, and only intervene when they see anti-competitive behaviour, and then stamp down without any discussion.

  30. Accounting complexities by michael_cain · · Score: 4, Interesting
    First, I am not surprised about the inaccurate accounting of equipment at an RBOC, or any large telephone company. Because of the regulatory history (and local phone companies are probably more heavily regulated in terms of funky accounting practices than any other kind of company), an RBOC has to actually keep multiple sets of books. Consider depreciation on a piece of switching equipment. The IRS may require that it be depreciated over the course of ten years for tax purposes. The state in which it is located may require that it be depreciated over the course of thirty years for rate-setting purposes. Depending on the services for which it is used, there may be additional FCC accounting rules. It may have an actual usable lifetime of twelve years, then is replaced, but gets refurbished and reinstalled in a different state that has yet another set of rules. If it is used in providing multiple services, there may be multiple sets of conflicting accounting rules that apply to it. If it is destroyed, some of the rules may require that it be carried on the books until it is fully depreciated, even though it no longer exists.

    For the RBOCS, keep in mind that serious regulation started in 1934, and there were 23 local companies operating under the AT&T banner. Then those companies were consolidated into seven in 1984, and have further combined into just three. Could anyone have kept accurate track of equipment and accounting for it under those conditions?

  31. Re:funny math, not funny money by the_consumer · · Score: 2, Funny

    Gotta be Bill Gates for them to be able to get that kind of money from one guy.

    What the fuck, man? You trying to ruin my /. cred? ;)

    --
    "If you're thinking what I'm thinking, you're right." -
  32. How about misplaced equipment? by red_dragon · · Score: 3, Interesting

    I work at a company whose head office is located in an old manor house within a high-scale community. Sometime during the development of the community, before the company acquired the house and while the community's developer was using it as its sales office, the local phone company decided that the manor house's basement would be a good place to house an OC-3 multiplexer (a Fujitsu FLM-150, in this case) to serve the community, despite the fact that the building would eventually become a private property.

    A few years later, the developer finished its work, and sold the house to our company, who then sent contractors to upgrade the electrical and network wiring. At one point, they found two pairs of wires that were unmarked, and they couldn't figure out what they were used for (not out of incompetence, mind you), so they yanked them. Come the next day, a telco van was outside, saying that they had received complaints about loss of service and may I please come in to check our equipment.

    It didn't take long for the facilities manager to ask the telco to please get the bloody machine out of our property. The requests have fallen on deaf ears, however. We still have the multiplexer here, along with the telco end every pair of analogue and digital lines in the community, including the T1 smartjacks for the country club next door. It is absolutely trivial to come in and open the multiplexer's cabinet and screw around with the linecards inside it, not to mention being able to tap into any of the lines on the demarc's punch panels themselves. The telco knows all of this, but they won't do anything about it because they're too bleeding lazy and it would cost them money to move the equipment to somewhere else.

    --
    In Soviet Russia, Jesus asks: "What Would You Do?"
  33. This is only the one of the scams of the teleco's by icepick · · Score: 5, Interesting

    You can read about many of the other scams the teleco's are in at TeleTruth. Some quotes from their front page:

    "Teletruth estimates that customers paid Verizon Pennsylvania $785 per household for a fiber-optic service they will never receive."

    "50% of All Small Business phonebills have mistakes. ---And that's why we have announced our "Send Us Your Phone Bill" campaign in the Verizon territory to help business and residential customers recover overcharges on their Verizon telephone bills."

    Also if you have a lot more time than I do you can read "The Unauthorized Bio of the Baby Bells" and How The Bells Stole America's Digital Future. Excerpt from the latter:

    "New Networks Institute (NNI) estimates that consumers have already paid over $45 billion in extra telephone charges, and continue to pay over $8 billion annually. As monopoly providers of local phone service, the Bells are still subject to some regulation, yet they are among the most profitable companies in America today. Bell profit margins are more than double that of the major competitive long distance companies and other regulated utilities and literally 167% above the profit margins of some of America's best-known companies. Much of this excess profit is a result of the financial incentives that were supposed to build the infrastructure for America's digital future."

    The guy behind all this is Bruce Kushnick. I've yet to find any one claiming he's anything but on the level. If you have please email me.

    My blog post about this

    --
    You're just jealous because the voices only talk to me.
  34. Pizza delivery requires a landline... by QwkHyenA · · Score: 2, Informative
    Every single Pizza delivery company requires a landline (atleast in bad areas!) I got ride of my land line a few years ago only to find out that they won't deliver a pizza to a cell phone number!

    And it does make sense.

    *holdup man calls Domino's behind Walmart*
    Gunman: Umm..Yeah.
    Gunman: I'd like to order a pizza behind Walmart on 32nd street.
    Gunman: Tell him to delivery all his other orders first.
    Gunman: I'll just wait...

    So, as a programmer I REQUIRE a land line to get my nourishment! (and if you tip them well, after a while they deliver beer too!)

    --
    LFS. Have you built your system today?
    1. Re:Pizza delivery requires a landline... by repetty · · Score: 2, Funny

      Nope, at least not in Austin, Texas.

      I don't do it very often but I've never had any problem with Papa John's or Mr. Gattis delivering to me.

      I'm one of those guys without a land line -- I have just a cell phone.

      I don't advertise that fact, but then I don't tell them I'm fat, either.

      --Richard

  35. Average costs by #!/bin/allen · · Score: 2, Insightful

    The price of a stamp is the average of the costs to deliver all the mail (and support the deliverers). The government isn't paying anymore, but people sending letters within Chatanooga are paying for the letter from Florida to Alaska (or the routing graph analog).

    But do we want everyone to pay their own costs if the average is reasonable? The cost of a business sending a letter is several times the cost of the stamp (letterhead, envelope, writer, mail room). I benefited from Rural Electrification and its cousins (telephone, highway, etc.) and so did you. There's less disease, the National Guard is called out less, less crowding in the cities. Averaging out infrastructure expense means more of the country can be used; there are less problems with "backwardness".

    If you don't believe it, look at a country that doesn't have a big infrastructure. Or just look at the U.S. in 1860.

    --
    sed 's/commun/terror/g' mccarthy > bush; sed 's/terror/saddam/g' bush > bush_wacked
  36. Re: Another True Story... LD carriers... by Anonymous Coward · · Score: 2, Interesting

    your going to have a hard time believing this... But a few years ago I changed LD carriers from MCI to AT&T (yea I know going from one bad egg to another, but AT&T had a intl dialing plac for 5c to Ireland/UK so I jumped ship)....

    In the regulatory crap you have to go through, you know your call is being recorded etc... I was handed from MCI to AT&T, but in the process somehow unknown to be, MCI transfered my LD to AT&T, but kept my "in state" calls... You fell asleep so far... My local is with AT&T (cable), instate now is MCI and LD is AT&T.

    BUT... MCI decided that ther must have been a problem, so they went and grabbed my LD back from AT&T, but somehow, I ended up with TWO LD carriers, gawd knew which one was actually carrieing my calls, I got two bills with the exact same LD info...

    Cutting this short, it took me over a dozen calls, and a conference call between MCI, AT&T LD AND AT&T local to sort the mess out, with each manager (I know better to talk to the bottom feeders, I go right for the managers with the power complexes!) blaming each other, until I just got each company to take what was rightfully theirs... So much so, I actually got a hold of AT&T to "replay" my voice authorisation changing my "instate" and LD to AT&T from MCI, once that as played, everyone shut up, and within 24 hours I was able to verify that my local and instate and LD were all being handled by AT&T... Phew!

    All this was over my wife getting a call from MCI billing one afternoon regarding a deliquent in-state bill for just over six dollars (due to mail being stuck together somehow!). She called me, I called MCI, the manager I spoke to was nasty, demanding the $6 bill or he would send my account to debt collection agency, so that is when the "trouble" started with changing all my services to AT&T.

    In work, I read the bills we get from VZ having changed our LD carrier a few times overn the past year or so, and the bill is virtually unreadable, and having now seen our first QWest bill, is there any info on the net on hoe to "decode" this CRAP?

  37. Chuck that phone line! by ufpdom · · Score: 2, Insightful

    I've had my cell phone since 1997. During that time I've had Zero solicitations and of course I dont get screwed by the local Bell. The only people who call me who arent my friends are my creditors saying that I missed a payment. I pay it and im done. Since not having a land-based phone I've enjoyed privacy freedom and no hassle billing. Its in my pocket and im not tied to 1 place to receive calls. Now if they can pass that bill so we can keep our phone #s and go to competing subscribers....

    --
    There's no Freedom like UFP-dom
  38. cellular to landline converter by Casca · · Score: 2, Interesting

    Has anyone ever seen something that will let you make calls with your regular telephone, but route them out through your cellphone? Something like a base station that you plug into your homes phone wiring, and then drop your cellphone into when you want to use one of the homes wired phones? They make them for VoIP phones, but I havn't seen one that works with cells.

    Anyway, if I could find one out there, that is what I would use.

    --
    Casca
  39. Why does telephony even cost money anymore? by The+Creator · · Score: 3, Insightful
    I have an internet connection for $27/month, it is 10Mbit. If we say that a telephone call is 128kbit(64kbit in each direction) then that is enough for 78 telephones in my appartement. If we used a speech codec that reduced the data to 1/5 of the original size, then i could have 390 telephones in my appartement.


    Now, if i, in theory can have 390 phones for $27/month how much is it really worth having one?

    --

    FRA: STFU GTFO
  40. 1896 federal 3% phone tax still alive and well by Anonymous Coward · · Score: 2, Insightful

    more than a hundred years after it was passed to pay for the cost of the America/Spain war.

    Way back in and around 1896, way less than 1% of the people could have phones so the tax was on the rich. Funny how this tax on the rich now applies to everyone.

    Taxes never die. Don't let anyone create any new ones.

  41. I'm not suprised... by Zarquon · · Score: 2, Insightful

    When they were auditing for Y2K bugs, all the phone companies ran massive audits and found stuff they hadn't known about for years.. and the mergers were tremendously complicating things as well. There was stuff in the network well over 40 years old. But the price on the equipment they use certainly suggests _why_ they leave equipment from the 60s in place.

    But they should have fairly decent records for now from that audit process.

    --
    "'Tis great confidence in a friend to tell him your faults, greater to tell him his." --Poor Richard's Almanac
  42. Vonage to the rescue by mcrbids · · Score: 2, Interesting

    For $40/mo, I get an IP phone that I can take and plug into any broadband network via DHCP. I get unlimited calls anywhere in the US and Canada, and no other fees.

    The voice quality is good, and the price is excellent, and I can take the # anywhere I want to - just plug into broadband, it autoconfigures with DHCP, and in 10 seconds or less, I'm up!

    The bells, with all their "X per minute on Wednesdays between 4 and 11PM" bull---t are ripe for a serious change in their business model.

    --
    I have no problem with your religion until you decide it's reason to deprive others of the truth.
  43. Similar experience with SBC by Maxwell'sSilverLART · · Score: 2, Informative

    I had a similar experience with SBC. Last May (2002), I moved, and cancelled my service. Switched to Cox. Thought I was done dealing with the clowns. Imagine my surprise, then, to get a "Dear Deadbeat" letter from them in February. Yes, February. Called them about it, they said it was for transferring my service, and that it was billed in December. Well, that's a little more reasonable--only seven months, instead of nine. I called them, no help. Called their main office in Atlanta, no help.

    Coincidentally, they'd been telemarketing to me about once a week, despite my having told them to knock it off. Fed up, I tracked down the President for my state (Oklahoma), talked to her office, and told them I'd be suing them. Didn't just make vague legal threats, though--I cited title and section number, and read the first part of the filing papers, just to show that I wasn't blowing smoke. When they heard title and section, and particularly when I demonstrated that I had the papers in hand, filled out and ready to submit, thier entire attitude changed. For the first time in the month I'd been dealing with the problem, they took me seriously. The problem went away in about 24 hours: the calls stopped, and the charge was dropped.

    I would suggest a similar approach. Go down to the local courthouse and ask them for the paperwork to file a small-claims civil suit. Take them home, fill them out. Takes about five minutes--they're simple forms. Then call the executive offices and tell them that if they don't fix the problem, you'll sue, and make sure they understand that you're willing to do it--that's the reason for reading from the form. You'd be surprised how quickly their attitudes change. Lawsuits are an expensive proposition for them--even if they win, it costs them a buttload in legal fees. It is to their advantage to square things away out of court, particularly when they're wrong.

    Anyhow, that's my story and suggestion. If I can help you, feel free to drop me an e-mail at AT barefootclown.net. (I own the domain, so any local part comes to me, doesn't matter what you put there.) --Dave

    --
    Moderate drunk! It's more fun that way!
  44. Drop your wireline you do not need it for DSL by Kasmiur · · Score: 2, Informative

    DSL can exist without a active phone service. Its called something like a Null phone line. Qwest is doing this every day in the phoenix metro area with thier Choice Tv/Online service. Its VDSL and there are plenty of customers there without a phone but with the VDSL working.

    --
    -THIS SPACE FOR RENT!
  45. Not quite by A+nonymous+Coward · · Score: 2, Insightful

    It was 1898, not 1896. It was also repealed in 1902, then reinstated in 1914, and repealed and reinstated several more times. Not quite as old as you think, nor the tax you think.

    Google is my friend. Google should be your friend too.

    Taxes never die.

    This one did, several times. The first resurrection took 12 years.

  46. Re:Average phone bill? by BrainInAJar · · Score: 2, Informative

    "has anyone noticed that Canadian DSL seems a whole lot nicer than American, but cable often is much increased in crappiness?"
    br. No. I haven't noticed that at all. My friends in my area that have DSL can download from a major ftp server (running on an OC line, etc) at about 50 or 60 k/s. I consistently get 75 - 150 on cable. it varies through the day, but usually varies in that range (4am i get 150, 8pm i get 75). The ads for DSL are correct out here. You get consistent speed. Unfortunately though, you get consistently bad speed. Not to mention that for dsl I would have to invest in a router, whereas with cable, I plug my cablemodem into a $20 hub, and put my computers on the other ports. I get DHCP addresses, but I've had the same IP for almost a year now (enough that I can even register a domain name), try saying that about DSL.