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AOL Blocks Telstra Bigpond Mail

frodmann writes "Australian IT reports here that AOL has been blocking email from Telstra bigpond mail accounts. This is possibly attributed to AOL's new white list policy as reported earlier on Slashdot. Although this article is a few days old I can verify that this is still happening. (For those outside of Australia, Telstra is one of our largest ISPs.)"

49 of 192 comments (clear)

  1. And in other news... by lewko · · Score: 3, Funny

    Australian ISPs block all mail from AOL, and NO ONE cares!

    --
    Do you or your partner snore? - Visit www.snoring.com.au
  2. Telstra BigPond is crap!!! by Anonymous Coward · · Score: 5, Informative

    Typically the service offered from Tesltra is Australia is terrible, but due to lack of competition in Australia they have been able to get away with shoddy service and gerneral non-compliance for years.

    1. Re:Telstra BigPond is crap!!! by k-0s · · Score: 4, Funny

      Typically the service offered from Tesltra is Australia is terrible, but due to lack of competition in Australia they have been able to get away with shoddy service and gerneral non-compliance for years.

      So you're basically saying that Telstra BigPond is the Australian version of AOL then? Maybe thats why AOL is blocking them, their customer service is worse the AOLs and AOL prides itself at being the worst at customer service.

    2. Re:Telstra BigPond is crap!!! by Anonymous Coward · · Score: 3, Informative

      Telstra was the government owned telco in Australia. They have been partly privitised and other telcos have been introduced to the market. Unfortunately Telstra still owns all of the major telecommunications infrastructure in Australia so there is almost no way for consumers or other telcos to avoid them.

      Optus (the second largest telco, now owned by Singtel) started to do a roll out of cable in the metro areas but it was unfeasable.

      Telstra still think like a government owned monopoly who couldn't care less about customers, or other companies it has to deal with.

  3. Blocking spam is good... by WegianWarrior · · Score: 4, Insightful

    ..but this sort of action is a hurting inocent third part (ie; the other, legitimate users of mailservers in question).

    It would be like stopping to deliver snailmail from another city / nation, just because someone living there sends junkmail to your city / nation. Is this something we want?

    --
    Everything in the world is controlled by a small, evil group to which, unfortunately, no one you know belongs.
    1. Re:Blocking spam is good... by Ieshan · · Score: 4, Insightful

      I can't figure out why AOL doesn't stop developing new useless content and start developing email filters that really work. They have the largest collection of junk-mail EVER to run statistical analysis on. If all they can come up with is "block mail from X server", they suck. =P

    2. Re:Blocking spam is good... by rf0 · · Score: 4, Funny

      There once was a extreme case of blocking where a US company recived on piece of spam from a .uk. As such they blocked the entire country. It was only when they realised they also owned a .co.uk domain they decided to unblock it as staff couldn't email each other

      Rus

    3. Re:Blocking spam is good... by York+the+Mysterious · · Score: 3, Insightful

      Just a quick question. Not a troll, but a comparison of real work tactics that are similar. Is everyone in Syria or Cuba bad? Does everyone support communism or harbor terrorist cells? So why does everyone get an embargo against them? It's the same thing. It forces the government (ISP) to clean up their act by affecting their citizens (users). Maybe Telstra will start policing their users better to prevent spamming? Who knows.

      --

      Tim Smith - Ramblings from Nerd Land
    4. Re:Blocking spam is good... by gonz · · Score: 5, Interesting

      E-mail is an outdated system, and spam is only one symptom of a larger condition which includes forged headers, open relays, viruses, etc. These are not social problems, they are technical ones.

      More sophisticated spam filters are NOT the answer! More legislation is NOT the answer!

      The solution to spam is a technical one, involving distributed validation of digital certificates. If you think about it, this could be done while still preserving people's privacy, but it would require a few extensions to SMTP. It would also require a little self-regulation by the administrators (similar to relay blacklists). This is not a new idea; it's been suggested many times.

      The problem is adoption. It's the same chicken-and-egg problem seen with many other great technologies. For example, I installed PGP once, but it was useless because nobody I know uses it (and most people haven't even heard of it).

      So here's my point: Huge providers like Hotmail, AOL, Telstra, etc. are in a unique position to improve the situation. They have the power to solve the chicken-and-egg problem. If a just few of them implemented these superior technologies, the rest of the world would be encouraged to follow. PGP is a great start, but cryptographic sender validation would be even better. It would eliminate the problems of address forgery and spam more effectively than any lawsuit or heuristic or FBI raid.

      -Gonz

    5. Re:Blocking spam is good... by mark2003 · · Score: 2, Interesting

      Much as I think it looks like Telstra needs a swift kick in the b**locks to force it to sort it's security/spam issues out, I'm not sure that AOL is doing this just to block spam and make it's users' lives easier.

      Being cynical I might see this as just another slightly shady business practice in order to gain competitive advantage - AOL might not own the internet but it always seems to act as though it does.

    6. Re:Blocking spam is good... by @madeus · · Score: 3, Informative

      AOL block 780 Million messages a day. This is 100 Million messages more than are actually delivered.

      AOL spam filtering is a LOT more complex than 'block mail from X server', and it's good at it's job - but like any system it's not infallible.

      As many providers have found out, if you make it *really* effective, it starts getting false positives and that irritates some customers far more. As an example, Apple's .mac mail used to be _really_ good at filtering mail, but some users complained and they loosed up Brightmail it seems - and now it's noticeably less effective.

  4. That's logical! by Corporate+Troll · · Score: 4, Funny
    I mean, it is well known that Australia is a haven for Spammers. My mailbox is full of "enlarge your crocodile" and "hot young koala's" and of course the classic "kangooroo's herbal viagra".

    I mean I'm glad that the internet (AOL is the internet, right?), finally did something against these annoying aussies!

  5. AOL is just going to strangle itself... by Ieshan · · Score: 4, Insightful

    More and more, people are realizing that E-Mail and 'The Internet' are not services offered by AOL. They're realizing that AOL does not "own" the internet, and they're realizing that most companies don't pay AOL to host their content.

    It's tough to explain to people what the internet is. AOL was a great simplification tool, in the "early days" of public access - you connect, and everything's set up for you.

    Now, millions who use the internet do so from work, with their work providing the connection and their work providing their email address. What's going to happen when AOL customers get told that they can't communicate with the "outside" anymore? Easy - they shut off their AOL subscription, because it becomes meaningless. Instead of simplifying their lives, it starts hampering them.

    I find it funny that AOL has adopted this policy, only because their market share has so dramatically decreaesd in the last few years. Sure, lots of people use AOL instant messenger, but if AOL starts charging for that, people will switch - I guarrentee it.

    These millions of people using Kazaa, etc.? They all realize that AOL isn't providing that content. Blocking (whitelisting) email makes the fact that AOL doesn't provide the internet *extremely salient* to AOL customers: Which is, imho, a horrible, horrible business move.

    America Online: So easy to overlook, no wonder it's gone bankrupt.

    1. Re:AOL is just going to strangle itself... by analog_line · · Score: 3, Insightful

      You bring up points, and while they're valid on their face, they don't actually apply to AOL.

      AOL is doing this precisely because of customer demand. Not demand of the high end user, but the demand from parents and other ease-of-use types. The people that own most of the companies I do consulting for also will have me set up their home networks, and almost all of them subscribe to AOL, because they're the best of a bad bunch in effectively filtering porn spam before it gets to the e-mail box of their little kids' AOL screen name. That's the single biggest request I get, is looking for software that will stop their kids from getting porn spam e-mail.

      They don't care about Kazaa (their kids probably do, but they're not paying for the connection). They don't care if AOL owns the Internet. They just want some kind of relatively safe way for their kids to have an e-mail address they can give to their friends and have grandma and the family e-mail without having to delete all the porn spam themselves, by hand, before letting their kids sit in front of the computer.

      These are not luddites. They may be technophobes themselves, but they want their kids to learn this stuff. However, they realize that the Internet is NOT a happy go lucky friendly place. Smart parents don't let their kids play in the street, and letting your kids play on an unmonitored, unfiltered cable/DSL connection is pretty much the equivalent. Parents want a nice neighborhood. They WANT AOL to work right. Yeah, it sucks a lot, but in most of their minds, it's a lot better than the alternative, and they're probably right. These people don't have the time to learn all the technology and skills needed to filter the raw Internet on their own. Most of the time AOL does the job well enough for their needs, and that's why I tend to recommend it for them.

      Whitelisting is the ONLY way AOL and anyone else, for that matter, is ever going to get a handle on the spam problem without chucking SMTP altogether. It may make things harder, and may mean I have to start moving my clients away from AOL if they can't e-mail their kids from work if AOL just permablocks their work mail servers for the gods know what reason, but the practice of whitelisting is a GOOD THING. I can only hope more and more people start following AOL's example. Trust is the ONLY commodity in information security, whether in encryption, perimeter defenses, or spam prevention. Allowing people whom you do not trust to message you with the same freedom as those you do trust means you're going to be getting a lot of crap you don't want.

  6. What is the purpose? by cdf12345 · · Score: 2, Insightful

    I understand that spam is a problem for AOL. But I fail to see how preventing people from sending mail to AOL customers is a smart business move.

    What do they hope to gain? Are they really going to save that much money by stopping some spam?

    Or, more likely they will annoy non-customers and current customers which is a lot worse than spam.

    It takes 5 minutes to lose a customer and a lifetime to win them back.

    No wonder AOL/Time Warner is having such problems, with flawed logic like this, I wouldn't doubt AOL soon stops accepting any internet e-mail traffic.

    --
    Chicago2600.net more than a lifestyle, its a survival trait.
  7. Not surprising by The+Original+Yama · · Score: 4, Informative

    " For those outside of Australia, Telstra is one of our largest ISPs. "

    Telstra is Australia's largest ISP.

    I'm not particularly surprised that this happened, seeing as how Telstra was almost blocked from Usenet not long ago. Fortunately for Telstra users, it seems to be trying to do something about it.

    1. Re:Not surprising by Anonymous Coward · · Score: 4, Insightful
      I'm not particularly surprised that this happened, seeing as how Telstra was almost blocked from Usenet not long ago. Fortunately for Telstra users, it seems to be trying to do something about it.

      Their only observable action was to remove the abuse@bigpond.com complaints address. The sooner Telstra gets seriously LARTed, the better.

  8. Blocking by rf0 · · Score: 4, Insightful

    While I applaud AOL for trying to stop spam, cuting off a large ISP is just a bit overkill. I mean there are better ways such as tagging email though of as spam and letting the end user deleting them if wanted and only dumping them only if you are sure its spam.

    Some IP blocks are nothing but spam so they are fine to block but you shouldn't use a sledgehammer to crack a nut

    Rus

  9. Compuserve, too by IronBlade · · Score: 3, Interesting

    I know for a fact that CompuServe Pacific has also blocked Telstra Bigpond email.
    For those not in the know, AOL owns CompuServe, and I suspect they use the same anti-spam filters.
    A close friend works on the CompuServe Pacific tech-support line and has been flat out answering complaining users about this problem.
    Let's hope it gets cleared up soon!

    --
    Important info:
    http://www.lifeaftertheoilcrash.net
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  10. Why is this a Troll? by Michael's+a+Jerk! · · Score: 5, Interesting

    I'm Australian, and this comment hits the nail right on the head. Telstra is a govenment approved monopoly - they can and do get away with anything.

    We have tiny amounts of bandwidth given to us - nevermind more bandwidth costs them almost nothing. A typical plan is one gigabyte a month. I cry when I here people from other countires casually mentioning they downloaded a few .ISO's.

    --

    I'm not Seth.

    1. Re:Why is this a Troll? by munro · · Score: 5, Informative

      Maybe it costs you more because of the
      asymmetric nature of internet interconnection. Telstra probably has much higher expenses than ISPs in the US and Europe.

    2. Re:Why is this a Troll? by p00ya · · Score: 3, Interesting

      I think saying that Telstra is a government approved monopoly is a bit harsh. Apart from the whole existence of the ACCC (for what it's worth), the monopolistic state of Telstra atm isn't really approved by the government so much as tolerated (what are they going to do about it that would be in both the shareholders and the people of Australia's interests). After all, its been better since the telco industry was opened up (remember when telecom australia was a true state monopoly?).

      Personally I'm in favour of having all the infrastructure retained by the government (and thus the people of Australia). Whether the overlying services get further privatised or not I'm fairly apathetic to. It could go either way in terms of competition.

      Obtw, I don't think the 1GB per month is a 'typical' plan for the broadband sector (other ISPs included). If you're on a network with free WAIX (most non-Telstra ISPs), then you can d/l all 7 debian cds, and all the M$ updates for free ;). Hardly anyone i know has Telstra ADSL; most are with a WAIX network. On-peak/non-WAIX caps are set at 3 Gb for most of my friends' ADSL plans.

    3. Re:Why is this a Troll? by evil_roy · · Score: 3, Informative

      Wrong. It is not a bit harsh - it is a massive understatemenmt to say that Telstra is a government approved monopoly. It is a government OWNED monolopoly. Then see who has their claws in deepest for the 49% that has been sold off - media monolpolies that our government drops their strides for every time they are asked.

      I'm also in favour of government retaining the infrastructure (ie the cables & exchanges or power grid) and charging whoever wants to pay for a licence access. This is not what has happened. The guts are sold lock,stock and barrel. In the case of Telstra this has not been allowed to happen for a few reasons, the main one being the decimation that would occur in the false free market that exists in Aussie telcos right now.

  11. They Should Be Blocked by Nom+du+Keyboard · · Score: 4, Insightful
    BigPond was most vulnerable to users running their own open relay mail servers via connections to the ISP

    These days open relay mail servers are just plain irresponsible. Maybe 99% of the users are responsible people, but the remaining 1% are a plague on what is otherwise a wonderful achievement. We just can't afford these open relays and if it takes major ISP's like AOL to start blocking large swaths of them to end this, more power to them!

    --
    "It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
  12. Good by Mattygfunk1 · · Score: 3, Interesting
    I hope this turns off a few of Telstra's clients. Despite being a majority government owned monopoly, people still sign up for their overpriced, under-performing network.

    Have a quick look at whirlpool broadband news and the number of "telstra is down" stories and anti-telstra sentiment in the comments. Remind you of anywhere else ;)

    __
    cheap web site hosting from $3

  13. Thanks for the update by Anonymous Coward · · Score: 2, Funny

    ...be sure to tell us about it again, three days from now. ...not...

  14. An Alexandrian Solution... by geekwench · · Score: 4, Interesting
    ...to a Gordian problem, indeed.
    Given that one out of every three spams that clogged up my Hotmail account for a while at least purported to be from BigPond, I can see the rationale behind the ban. However, I'm not happy with any ISP - especially AOL - deciding for me what e-mails I shall and shall not recieve. This is why I maintain my own set of filters.

    Should BigPond tighten up the open relays, and go after offenders themselves? You betcha. Will they, especially after this? Hopefully. The solution to spam originating from BigPond (or anywhere else) should not involve the ISP playing Big Brother. Difficult as it might be to believe, BigPond (or Hotmail, or Yahoo) does have legitamate users who are innocent of broadcasting spam detailing how to enlarge body parts that you might not possess.

    --
    Doing my level best to piss off the religious right wing...
  15. AOL has done this before... by tigress · · Score: 4, Interesting

    Telia, Sweden's largest ISP and the defacto telecoms monopoly (it was previously known as Televerket, the state monopoly telco, before it was "privatized"), was blocked by AOL a few months ago.

    Personally, I think it wasn't all that bad. Apparently, the reason for the blocking was Telia's excessively poor abuse handling. This was very much due to Telia being the largest - and most arrogant - of the telcos in Sweden, and the realization that they weren't the biggest fish in the pond struck hard. Needless to say, their abuse management has improved significantly afterwards.

    This only brings up the question, when will AOL realise that their pond is quite a lot bigger than they think? AOL is playing the very same arrogant I'm Holier Than Thou-game that Telia used to play on its local market. And, big as AOL might be, the Internet is a lot, lot larger.

  16. Not surprised. by ChibiTaryn · · Score: 2, Informative

    I'm not surprised, to tell the truth. Two seconds of looking on Whirlpool (the Australian Broadband Users' Community) will highlight exactly how bodgy Bigpond can be. I'm sure their own spam procedures have been less than perfect (or even good) for a long time, so I'm not surprised that other ISP's have had to block them out.

    As much as I hate AOL, I'm not sure that this situation is ALL their fault -- if Telstra took the spam problem more seriously themselves, then AOL may not have felt that they need to take this measure.

    Still, that all said, I do find it amusing that one bodgy, overpriced major ISP has blocked another bodgy, overpriced major ISP....

  17. Falun Gong by Anonymous Coward · · Score: 2, Informative

    From http://www.falundafa.org/eng/faq.htm

    Q: What is Falun Dafa, or Falun Gong?
    A: Falun Dafa, also known as Falun Gong, is an ancient practice for mind and body, originating in pre-historic China. The practice involves some slow, gentle movements and a meditation...

    It's being cracked down on by China because of its spiritual nature.

    It has absolutely nothing to do with spamming.

  18. Whitelist is the only solution by dybdahl · · Score: 4, Informative

    Spamkillers like this one are also based on whitelisting e-mail addresses (although with built-in mechanisms to enable automatic whitelisting of non-spammers):

    http://a-s-k.sourceforge.net/

    Since this method works much better than spamassassin, RBL and similar methods, we better get used to whitelisting. Telstra simply has to get onto the whitelist fast.

    1. Re:Whitelist is the only solution by spacefight · · Score: 3, Insightful

      This tool is crap:
      This program (Active Spam Killer, or ASK for short) takes an "Active" approach in solving the problem: Everytime an email is received, a message is sent back to the sender asking for confirmation. If that sender does not confirm the message, it remains queued for delivery. If the sender confirms, the message is delivered and removed from the queue. The "confirmed" senders will be added to your "whitelist" and will never be sent another confirmation. Messages from these emails will always be delivered immediately . You can also specify an "ignorelist" for emails that should be always ignored and a "blacklist" that will cause a nastygram to be sent back to the sender everytime an email is received.

      So how can automated mailing systems such as airline reservation confirmations and such stuff do this confirmation? My point is: whitelisting does not help at all. What if a spammer uses widely used whitelisted addresses such as newsletter From: addresses? Whitelisting does not help - I do not want people have to send mail back for confirmation - it tripples the traffic for one email by the way.

  19. AOL's new mantra... by CPgrower · · Score: 4, Funny

    "You've lost mail"

  20. Yeah, well... by autopr0n · · Score: 4, Insightful

    Why not build some of their own sea lines, then? I'd bet a private AU company could probably afford, and profit from a huge pipe to Japan, or even the US. But would they be allowed to make money with Telstra around?

    Also, wouldn't it make sense for them to allow unlimited in-country bandwidth while capping international traffic? At my school they have an outbound cap at 200 megs a day, but you can send as much as you want on campus.

    --
    autopr0n is like, down and stuff.
  21. Actualy... by autopr0n · · Score: 3, Informative
    --
    autopr0n is like, down and stuff.
  22. That's alright... by The+Fanta+Menace · · Score: 3, Funny

    ...I've been blocking AOL for years. Only fair for them to reciprocate.

    --
    -- Even if a god did exist, why the fsck should I worship it?
  23. what AOL needs is a good booting by the-build-chicken · · Score: 4, Funny

    This is an outrage!

    I'm going to take this all the way to the Prime Minister!

    Hey Mr. Prime Minister!

    Andy!

  24. Wouldn't it be easier by kasperd · · Score: 3, Funny

    to just disconnect AOL from the internet?

    --

    Do you care about the security of your wireless mouse?
  25. Re:"view this content without impacting allowance" by nzyank · · Score: 2, Interesting

    I'm in NZ where we have the same thing. There's a finite amount of bandwidth so we get charged by the MB. Southern Cross cable. Under the water. I think they used standard telephone cable. Scary thing is that DSL here is fast as hell so you can go through your 1 GB/month in a couple of hours with no problem.

  26. Re:*whitelist*??? by sabNetwork · · Score: 2, Insightful

    "Sender verification" is a good idea, but it won't work for most users.

    Not all automated email is bad. A user who has "sender verification" on would not receive an Amazon.com sales receipt, for instance, because there is no way Amazon.com would go through the trouble to "authenticate" just for the AOL user.

  27. AOL dial in by bernywork · · Score: 2, Informative

    I think the funny part is this, I have been led to believe that when AOL setup here in Australia, Telstra provided the dial in for AOL.

    I think the dial-in lines are now being hosted by MCI Worldcom.

    --
    Curiosity was framed; ignorance killed the cat. -- Author unknown
  28. DSL/dialup does not automatically mean spam. by TrentTheThief · · Score: 4, Interesting

    The practice of automatically branding everyone having a dynamic IP and sending email via their own domains. Using non-ISP email servers is not a crime.

    I own several domains, a few of them for almost 9 years. In that time I have used seven or eight IPs. Only for a year or so did I have a fixed IP. I don't send spam, my servers are not open relays, but I am penalized now because I can not get a fixed IP from Verizon.

    First, Osirus starts using the wirelist to block dynamic IPs, now AOL is blocking dynamic IP.

    Why should I be restricted to sending mail from a verizon address? I am a business owner who has domains representing my business. Why is it wrong to want my emails to come from _my_ domain and not from Verizon?

    Don't even start with the pompous BS about doing SSH tunneling, or expecting business class service for consumer prices. I don't want to hear it. I'm paying business prices for my service. So sod off. Not everyone is in a position to physically host their own on-site server or afford their own OC-3.

    Is any of this blocking really going to affect the spam situation? I don't think so. Spam is economically viable because consumers continue to shop from businesses that use spam as a marketing tool. Consumers continue to buy spammed products.

    Spam is not a problem that will be solved by refucing email from entire IP blocks. Spam is a consumer education problem.

    If people were as quick to boycott spammed product as they have been to pour french wine in the gutter, spam would be a thing of the past.

  29. No One Who Will Be Missed by fire-eyes · · Score: 2, Interesting

    See Subject line.

    --
    -- Note: If you don't agree with me, don't bother replying. I won't read it.
  30. Sysadmins: Block AOL SMTP by Bob9113 · · Score: 3, Insightful

    Block inbound SMTP from AOL. Set a cutoff date, nofity all of your users, and stand firm. The further they get down this path the more accepted this practice will become. Once this practice becomes accepted, it is entirely likely that other protocols will begin being blocked for other reasons (suppose the RIAA suggests that AOL block all connections to non-commercial HTTP servers to avoid piracy liability).

    It is not unreasonable to see this as the first step in the stratification of the Internet into corporate sanctioned, generally accessible servers and cordoned-off slums. This is every bit as dangerous, if not more so, than government censorship.

    Note: it will anger your users. I know, because it angered my users. The biggest problem was that they did not understand why. I've posted a FAQ to address their most common questions.

    If we give an inch now, later they will take a yard. Better to endure a little pain now than to try to stand against the tide in a year or two.

  31. The blind leading the blind... by d3ut3r0n · · Score: 2, Interesting

    Most people say AOL is a monolithic shit-for-brains company that everyone with more than half-an-hour of experience on the net hates, cool. I have little if anything to do with them...

    ..but, to Australians, Telstra invokes a similar reaction. Many Americans would be surprised to see what this monopolistic company charges for local calls, mobile phone calls, internet access and cable tv (with foxtel).

    Look at their internet broadband rates:
    http://www.bigpond.com/broadband/access/ADSL/plans /

    Are you kidding me?

    Just as bad are the costs of mobiles, text messages and calls:

    http://www.telstra.com.au/mobilenet/price_options/ more4you.htm

    25c a text message!? Wtf?

    Australians might want to support Australian businesses, but this company doesn't deserve loyalty. I welcome any negative action against Telstra - especially from giant US corporations. Oh please - won't some US telco come in to Australia and NOT play by telstra's rules?!

    1. Re:The blind leading the blind... by ttys00 · · Score: 2, Informative

      Don't forget this is in Australian dollars - this morning 1 Aussie dollar was worth just over 61 US cents.

      As for supporting Australian businesses, I'd love to support a Telstra rival - Telstra owns the exchanges that all the other ISP's have to get access to, and charges high rates for access so no other ISP can undercut them with their broadband.

    2. Re:The blind leading the blind... by d3ut3r0n · · Score: 2, Insightful

      You can't do a direct comparison to the price using exchange rates, because Australian's do not earn US dollars! To them, it is very expensive in comparison!

  32. Anti-Competitive Behavior by Harry8 · · Score: 2, Insightful

    Telstra are not loved in Australia.
    However their Broadband service "Big Pond Advance" has been heavily promoted of late and is taking market share from AOL's dial up service. As are the ADSL providers. Fast is good, by the time you factor in local calls, the difference in cost for many is minimal.

    AOL blocks all DSL ISP's and Telstra.
    "Don't go elsewhere kids, you won't be able to email your mates on AOL anymore the world over."

    Where are the watchdogs? Why shouldn't AOL be instructed to lift this rediculous practice or withdraw entirely from Australia.

    (It's a great business move if they get away with it... Remember a little company called Microsoft?)

  33. There is plenty of good competition for telstra by wadiwood · · Score: 2, Informative

    But maybe the competition don't spend as much on marketing. I find that bigpond is taken up by people who don't do any research of their own about the best ISP for them.

    On the other hand Telstra is still choking the broadband adsl market all by itself. It is getting more difficult for it to get away with that. Everyone has to go thru Telstra one way or another for ADSL, but nearly every other ISP still manages to offer a better deal and better service even though they have to purchase thru Telstra. Except the ISPs with worse management than Telstra.

    When my friends ask me who to sign up with I won't let them sign up with Telstra. Or Optus.

    Look for the geeks running ISPs, who have just enough sense to hire a business manager to make sure they cover their costs. These guys aren't solely profit motivated, they have a great understanding of the technology and always keep up. Stay clear of the corporate monsters, or entrepreneur types, who don't care about anything except separating customers from their money. Service? what is that?.

    My current favourite is internode.com.au. I also like adam.com.au although they're adelaide based. I like Goldweb in Canberra. iinet.com.au and ihug.com.au seem to be ok but I'd need to check a bit more. ihug seems a little secretive but iinet have the right kind of history. And yes I've been burned by isp mergers like dynamite.com.au -> eisa -> austar, thats why you have to steer clear of the entrepreneurs.

    --

    -- it must be true, it's on the internet.