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Dear Sir: Your Credit Card Number Has Been Owned

An anonymous reader submits: "California has become the first state in the nation to require companies victimized by malicious computer attacks to disclose what might have been compromised to their customers. Dubbed the Security Breach Information Act, companies whose systems are cracked and have credit card, bank account, and/or other significant customer data stolen are required to report the intrusion either by email, snail mail, a notice on their website, or by notification to the news media. Law takes effect Tuesday, July 1 (tomorrow)."

47 of 179 comments (clear)

  1. I Remember when... by under_score · · Score: 5, Informative

    Slashdot was compromised back a few years ago. The maintainers were very quick to notify everyone and recommend changing passwords immediately. If only other businesses were as forthcoming!

    And there weren't any credit card numbers involved!

    1. Re:I Remember when... by gr0ngb0t · · Score: 3, Informative

      from the linked post...

      Yup, Somebody Cracked Slashdot

      Posted by CmdrTaco on 30/09/00 0:30
      from the wiping-egg-off-our-faces dept.


      to me, that certainly looks like the 30th of September, 2000.

      Fix how you display your dates.

    2. Re:I Remember when... by frodo+from+middle+ea · · Score: 3, Funny

      Exactly, I mean think of all those slashdot users, who had stored their credit card numbers on slashdot.

      --
      for the last time people, I am "frodo from middle eaRTH", not "middle eaST".
  2. "Update:" by shawnywany · · Score: 5, Funny

    "All your base is now belong to them."

  3. At least they're doing something sorta productive by I'm+just+joshin · · Score: 3, Insightful

    Not a bad idea but, with them having a 38 billion dollar deficit one would think they'd be focused on that.

    So glad not to be there now.

  4. MS Bank v1.1 by Anonymous Coward · · Score: 5, Funny
    for i in `select * from users`; do
    /usr/sbin/sendmail $i.email < sorry.txt
    done
    1. Re:MS Bank v1.1 by Anonymous Coward · · Score: 5, Funny

      apparently MS Bank runs on unix. in a bash shell...

      right... sher...

  5. Damn straight. by autopr0n · · Score: 3, Redundant

    People should be responsible for poor security they implement.

    --
    autopr0n is like, down and stuff.
    1. Re:Damn straight. by BiggerIsBetter · · Score: 5, Insightful

      Yup.

      How about if your local bank didn't lock it's safe at night, and used shitty supermarket padlocks on the doors? Then didn't tell you that people broke in occasionally when no-one was looking, but quietly increased your fees to cover the losses? Sound reasonable? No, of course it doesn't, but it's not far off the level of security some clowns put online. Personally, I'd like to see the sysadmins name posted in the notices too. :-D

      Imagine if these were physical break-ins rather than electronic ones. The money's all the same, the only difference is that until now, it didn't make the evening news. It's about time it stopped being swept under the carpet.

      --
      Forget thrust, drag, lift and weight. Airplanes fly because of money.
  6. About time ... by aligma · · Score: 2, Insightful

    This looks like a good start for something that should have happened a long time ago. If people know their information (such as credit card numbers) has been compromised, they can solve the problem. Under Australian law, I think that companies have to tell you if you ask, but I'm not sure they actively publish that kind of information... If they don't, they should! Does anyone know if ISO has a certified standard for web services security? If not ... this might be a good time to make one...

  7. Security Breach by Anonymous Coward · · Score: 5, Funny

    "Umm, I would send out notices, but it appears that the crackers overwrote the mailing addresses of our entire userbase with 123 Sesame Street."

    1. Re:Security Breach by YOU+LIKEWISE+FAIL+IT · · Score: 3, Insightful
      Interestingly enough, whats the exact wording of the law? Can you just bury it somewhere on the website which is the equivalent of a disused lavatory in an unlit basement with no stairs and a sign on the door saying "Beware of the Leopard"?

      I think this law would be a lot stronger if it mandated contact by all of those forms to the extent made possible by available customer data.

      This is kind of a sore spot for me at the moment because of a different, but similar misadventure of my own. Recently, my net banking access got frozen because too many incorrect password attempts had been made on it. However, the bank did not see fit to notify me of this, and I only found out when I urgently needed to do a wire transfer at 11pm on the weekend. And of course their service facility was long closed by that point and wouldn't be open until Monday. Sucks.

      YLFI

      --
      One god, one market, one truth, one consumer.
  8. Posting on website wouldn't be enough by CastrTroy · · Score: 5, Interesting

    I don't think that posting the information on the website would be effective enough. Sites such as amazon.com may have my credit card number stolen. If I don't visit the site within the time frame that they are displaying it then I may never find out about it. They need to do something that requires less action from the users such as snail/e-mail. I don't think site postings should be allowed.

    --

    Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    1. Re:Posting on website wouldn't be enough by jeffkjo1 · · Score: 5, Insightful

      I honestly don't even like the idea of them sending an email with this information. I can see some unscrupulous thief sending an email with forged headers stating: "Hi from amazon, our credit card database system was stolen by some meddlin' hackers, please click this link and reenter your information to reactivate your Amazon account. We apologize for the inconvienience."

    2. Re:Posting on website wouldn't be enough by jeffy124 · · Score: 2, Insightful

      chances are very good that someone in the press will notice the notice on a site like amazon's, or an amazon customer that does catch it will phone the press. hence, word will still get out that something happened.

      --
      The One Rule Of Chess You'll Ever Need: Don't play someone who carries a kit in their bookbag.
  9. tonight.... by cdf12345 · · Score: 2, Funny

    guess we know what state hax0rs will target tonight, trying to be the first to make a company "go public"

    way better that IPO'S!

    --
    Chicago2600.net more than a lifestyle, its a survival trait.
  10. ...posted in the basement with no lights. by janda · · Score: 5, Interesting

    To quote the parent:

    ...a notice on their website...

    Yea, all you need to do is find the white-on-white "click here" hyperlink.

    Like I'm supposed to go out every day and check every credit card site, all my bank account sites, every mutual fund site, every stock brocker site, etc, etc, etc?

    Why? Why does the company that has been hacked have to engage in a deliberate act (e-mail, snail mail, phone calls, whatever) except for this? Why not force companies to own up to their mistakes?

    --
    Karma: Food Fight (Mostly affected by Date Plate).
    1. Re:...posted in the basement with no lights. by delta407 · · Score: 2, Interesting
      Like I'm supposed to go out every day and check every credit card site, all my bank account sites, every mutual fund site, every stock brocker site, etc, etc, etc?
      Worse yet, even if you were to somehow check every website on a regular basis, and somehow find the notice (which the law does not give guidelines for, AFAIK), this only covers part of the issue. The other and far more difficult problem: what about when this information gets stolen and the company doesn't notice?

      This seems like a step in the right direction, but the law seems far too loose to be of any practical value.
    2. Re:...posted in the basement with no lights. by janda · · Score: 2, Informative

      To quote the parent:

      The other and far more difficult problem: what about when this information gets stolen and the company doesn't notice?

      There's something in the laws already about how you cannot be held responsible if somebody commits crimes using your materials as long as you make a good faith effort to report it.

      For example, if you find your car gone, you report it stolen, and the next day it's used in a bank robbery, you are usually held innocent unless they have your face on the videotape or something.

      Which won't help any company in CA. As soon as somebody there gets hacked, and the attorney general starts seeing enough reports, they'll be investigated. Even worse, they might be forced to admit that they don't know what is going on with their servers.

      --
      Karma: Food Fight (Mostly affected by Date Plate).
  11. I'm suprised... by Tokerat · · Score: 2, Interesting


    ...that this WASN'T required by law before!

    --
    CAn'T CompreHend SARcaSm?
  12. a notice on their website? by itallushrt · · Score: 2, Funny

    Does anyone actually expect american express or a similar large company to post publicly on thier website that they were 0wnz3rd?

    If so are they going to post a list of everyone who's information was possibly lifted?

  13. I can just see the conversation on 1337 IRC chans by Pento · · Score: 5, Funny

    (Translated to English, for readability purposes only.)

    1337 h4xxor> The company I broke into published it in the morning newspaper!!!1!1!
    5kr1p7 k1dd13> That's nothing!1!! I made the evening news!11!!!1!1

  14. Correction: 0wnx0r3d by dupper · · Score: 5, Funny

    Aha, spelling Nazis, now the shoe is on the other foot!

  15. Move... by Mullen · · Score: 3, Interesting

    Instead of fixing their security, companies will just find it cheaper to just move their servers out of California.

    --
    Linux O Muerte!
    1. Re:Move... by jeffy124 · · Score: 4, Informative

      interesting idea, except that a CA senator introduced a similar bill for national basis last week. (RTFA) Second paragraph happens to also mention that it dont matter where a company is physically located, they just have to have customers in CA.

      --
      The One Rule Of Chess You'll Ever Need: Don't play someone who carries a kit in their bookbag.
    2. Re:Move... by Beryllium+Sphere(tm) · · Score: 3, Informative

      I just got home a few hours ago from a seminar where I heard a Real Lawyer discussing this exact question.

      If you advertise in a California paper and sell to a California resident, that's governed by California law even if your corporate home is in another state.

      If you have a branch in California, same deal. You're considered to be doing business *in* California, as opposed to across state lines.

      There are a lot of complicated rules about what consitutes "doing business in" a state, rules which evolved back in the meatspace era.

      Remember all those "void where prohibited" disclaimers? Those were short for "If your state doesn't allow this, I'm not offering it there, so I'm not soliciting business from anyone in your state".

      All legal errors in the above are my fault. If you get in trouble because you got your legal education from Slashdot, that's your fault.

  16. internet is not only place where CC #s are stolen by civilengineer · · Score: 5, Informative

    When I first started using Credit cards 3 years ago, I never used it on the internet for 6 months, fearing the consequenses of a theft. But, one fine day, my statement showed charges from some cruise/vacation website and some discounts program I never heard of before for $200!! I got mad and called the credit card company and it took them 2 months to fix it. Then, I decided, what the heck, let's use'em on internet since the numbers will be stolen anyway. :(

    --

    New year Resolution: Don't change sig this year
  17. What's worse? by MoeMoe · · Score: 4, Funny

    companies whose systems are cracked...are required to report the intrusion either by email, snail mail, a notice on their website, or by notification to the news media.

    Now I'm not sure what I should be more afraid to find in my email, this or spam....

    --
    Business \Busi"ness\, n.;
    A scam in which all people involved perceive as beneficial...
  18. So what happens... by dethl · · Score: 4, Insightful

    When the hacker breaks into the notification server?

    Even if they didn't steal any information (other than some emails on the server) they could scare the living crap out of alot of people....like a BIG practical joke.

    Then the company would have to send out another email via the notification system to their customers....this ought to be interesting...why trust the company that claimed it was hacked yet it wasn't?

    --
    "Some fight for law. Some fight for justice. What will you fight for? One day, you will see."
  19. Law takes effect Tuesday, July 1 (tomorrow)." by djupedal · · Score: 3, Funny

    Increased costs take effect Wednesday, July 2 (the day after the day tomorrow).

  20. California's rules are... well, Californian by !Squalus · · Score: 2, Interesting

    Sorry for that. While this is good for the Consumer, it is even better for hosting companies and businesses deciding to move elsewhere. The sad fact is that without really good analytical tools - most companies do not know what was cracked at all.

    Tripwire is one that comes to mind, and if used properly is an excellent forensic tool. Too bad some schmoes don't know that. I know an IT director who believes that wiping everything down and reinstalling from a backup image is the way to go. Of course - backups aren't 100% reliable and you tend to lose data - but who am I and what do I know?

    Trust me - that works until you lose really critical data. Then you are screwed buddy. Oh well, that's NMP. Not my problem.

    Funny thing is that if they don't know theywere cracked, how do they know when to notify you that your account or data might have been cracked and hijacked?

    Think about it. If they were too stupid to catch it, how will they ever know who to notify and who not to notify? When you cannot trust your data, everything else becomes meaningless.

    I wonder if these notices will lead to more false insurance claims from losses due to cracking? After all, how can the banks, credit card companies, etc. prove diddly when they don't even know for certain that you have been cracked or if their data is accurate or just total hogwash.

    Would you trust a business that notified you that your account might have been cracked and you could have some of your valuable precious data being floated around the Internet?

    Of course, they could have avoided all that by using real equipment, but you won't know the truth any more than they know the truth.

    --
    All Ad hominem replies happily ignored as the sender shall be deemed to lack the faculties to comprehend the equation.
    1. Re:California's rules are... well, Californian by hellfire · · Score: 2, Interesting

      Would you trust a business that notified you that your account might have been cracked and you could have some of your valuable precious data being floated around the Internet?

      Short answer... yes.

      Why? Because it means they are paying attention and trying to make an effort at security.

      It is doubtful all attacks will be prevented, and its also doubtful all attacks will be monitored. However, all banks will experience attacks by crackers. If one slips by and its detected, I would want to know about it. It means to me that my institution cares. Obviously its my money so I should be informed and I should direct the company what to do.

      My bank recently, and voluntarily, informed me of an attack where it thought my check card could have been stolen. They offered to replace it at my discretion, free of charge. Changing card numbers, simple effective security. I jumped at it and double checked my statement and have had no problems.

      To say it may be a burden on businesses or businesses can't be expected to catch crackers is silly, because its not a burden and they can be caught. Banks are notorious for trying to pass the burden of securing money to their customers. I've seen banks refuse to reimburse people for funds stolen directly from their account, and had to be taken to court even though it was clear that the signature on the withdrawl slip was not the customers!! Banks have to step up and provide a secure environment for investors and laws like this raise the bar to where it needs to be.

      --

      "All great wisdom is contained in .signature files"

  21. I'm curious... by mabu · · Score: 4, Funny

    Do you think that a little "This site powered by Windows 2000" icon on the bottom of the page be considered appropriate notification?

  22. Encryption? by spike+it · · Score: 2, Insightful

    Whatever happened to encryption?

  23. make them pay by slugo3 · · Score: 4, Interesting

    why not make the company responsible for notifying my credit card company? Or better yet make them pay for fraudulent charges that I could prove were from their negligance?
    They screwed up they should incur the cost of cleaning up the mess. If companies were responsible to that degree than watch how high security budgets would skyrocket. If they shouldnt be responsible to that degree with my sensitive information than why bother passing legislation like this?

  24. BUSINESS PLAN by goon+america · · Score: 4, Funny

    This is just an attempt to sell Microsoft a lot of stamps.

  25. Gray Davis Angriest at these Thefts by org.earth.Citizen · · Score: 2, Funny

    Between the time the company notifies you and you receive your new card in the mail, that's damn near 14 days of sales tax he can't collect on purchases you might make

  26. ... and then they help the intruders. by swordfishBob · · Score: 2, Interesting

    How about that. Someone breaks partway into a system at my bank. The bank may not know exactly what has been compromised, but they then publish a list of what it could be. Intruder now knows how close they are to the money!

    --
    -- All your bass are below two Hz
  27. Bad/no credit to the rescue! by Kyn · · Score: 2, Funny

    The _only_ sure-fire way to prevent getting your CC# stolen is to not have a CC to start with. But that still doesnt protect you from identity theft as someone can open a card in your name if they have your SSN from somewhere.

    Ha! Finally, having bad/no credit is advantageous! They'll never be able to get a card in my name! Bwahaha!

  28. Prevention is far better than cure. by expro · · Score: 5, Insightful

    These rules are good. I think both notification and public notices of being hacked should be required. But merchants and customers should be smarter to start with.

    Many prominent ecommerce sites insist that if you buy with them, you have to open an account where your credit card info will be stored permanently (read the fine print on PayPal, for example, what happens when you try to erase it).

    In order to permit you to reuse the credit card number without reentering it later, it generally has to be stored in a place accessible to the web server applications, aka a very hackable location. They usually claim to protect this via n-bit encryption, but their application can easily decrypt it, generally meaning that a hacker who owns the web server can as well.

    If a brick-and-mortar merchant insisted on storing a xerox of the credit cards of all his customers in a filing cabinet on the sales room floor in case any time in the future they forgot their credit cards, I would still feel more secure than this sort of e-merchant makes me feel (because the volume of CC numbers is less and it can't be accessed remotely) than a database with millions of card numbers. There is a huge difference between temporarily using the credit card info in a transaction database and making it permanently available in an account database. Not only can transactions records be more-fully isolated from the web servers than account records, but in the transaction case, the most compromised is far less than the millions of credit card numbers compromised in an account database. You make yourself vulnerable forever if you do business with someone who wants to keep your credit card available in your account, and they probably will not even tell you if it is compromised.

    IMO, good merchants do not insist on storing your credit card number in the account, but rather permit you to manually reenter it every time. Just like all the Microsoft email conveniences that turn out to be security holes, this sort of ecommerce convenience is asking to have your credit card number abused, with no notification. The number is safer in your wallet or travelling across SSL than in a web-server database with millions of other credit cards.

    PayPal refuses to erase the account info even if you erase it. Perhaps this sort of law will eventually force irresponsible merchants to rethink the way they expose millions of cards to cracking. You can't hack what is not on the server.

    1. Re:Prevention is far better than cure. by felix9x · · Score: 2, Interesting

      Yes all the points you make are good but. It all about money. How much will it cost to implement layers of security that is needed to store the CC# safely? A small ecommerce site just dont have the capital to do it. Things would be much easier if we didnt have to deal with CC numbers directly. PayPal is a way to deal with this but common what ecommerce site will force somebody to get a paypal account anyway. PayPal is not the last work in Finantial Internet Transactions. Hey they are not even a bank. We are basicaly missing a secure infrastructure to do finantial personal transaction over the internet. At the end of the day we have Good Old CC number + ssl + who knows what. It would be nice if banks actualy got together and were serious about putting up the funds to create a new infrastructure. We have all the security technology to make it happen we can do authentication, encryption the right way but we dont have banks who want to go through with it.

  29. Re:internet is not only place where CC #s are stol by gh · · Score: 2, Informative

    I would say the majority of stolen CC #s are probably not on the net. Atleast personal ancedotal evidence seems to point in that direction. I've known atleast five cases, one of which being my parents who are generally anal in protecting their credit cards / bank accounts, in which the number was stolen and used. One interesting thing to note about these cases were that they all were either proven or most likely stolen at restaurants.

    The next time you're at a restaurant, receive the bill, and you're about to give the credit card to the waiter or waitress you may just want to consider how much trust is required for that transaction. The waiter takes your card, walks off and runs the card, and comes back with your receipt and card. In that amount of time out of your posession, the number, name, expiration date, and the bank information on the back of the card could all be easily copied.

  30. But I thought information wants to be FREE! by goldspider · · Score: 2, Funny
    This is NOT theft! There was no loss of property, and therefore no financial loss either!

    These credit card numbers weren't 'stolen', they were LIBERATED!

    --
    "Ask not what your country can do for you." --John F. Kennedy
  31. What people should do... by Anonymous+Brave+Guy · · Score: 2, Insightful
    People should be responsible for poor security they implement.

    People should be responsible if they are negligent, I agree. OTOH, expecting perfect security, as some on this thread seem to be doing, is wishful thinking. The world doesn't work like that. Bank robberies happen, and sometimes they get away with it. Cracks happen, and sometimes they get away with that, too. You should take reasonable steps to secure your facilities and have a sensible contingency plan for when that security fails.

    --
    If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
  32. OT, but worth a laugh by Anonymous+Brave+Guy · · Score: 2, Funny
    Can you just bury it somewhere on the website which is the equivalent of a disused lavatory in an unlit basement with no stairs and a sign on the door saying "Beware of the Leopard"?

    While on holiday in the Lake District a while back, some friends and I were going up to the top of Scafell Pike, the highest point in England. One of the paths was particularly treacherous, very steep and with lots of stones that slipped under foot. (Not good for those of us uncomfortable with heights!) After a few hundred metres, we got to the top of the path, only to find a sign there, facing toward anyone who was about to go down it.

    It said, "Danger of death! Path under reconstruction! Keep off!"

    We were suitably impressed. :-)

    --
    If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
  33. So? They do that anyway... by wirelessbuzzers · · Score: 2, Informative

    Hackers have used this attack many times before. The most recent one that I remember was PayPal. They claimed the password database had been corrupted or something, and asked people to click the link and reenter their passwords. Got a whole lot of accounts that way.

    Someone else did it with a note that said they were putting a timer on service so that you had to log in every so often to keep your account active. People went and logged in by the thousands to the phony site they set up.

    --
    I hereby place the above post in the public domain.
  34. It might get just like accounting... by leeet · · Score: 3, Interesting

    Where a certified accountant needs to check and make sure everything is up to a certain standard.

    That's good news, more IT jobs coming up?

    --
    -- Leeeter than leet