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Growth Job Sector: Freelance Technical Support
An anonymous reader wrotes: "Over at World New York, they've posted excellent advice to the geek masses: If you're out of work and know how to use a computer, you can make a killing doing freelance technical support." Update: 07/25 20:00 GMT by M : The author has asked that we link to the article on homepage.mac.com due to server overload. :)
It'll probably work.. until everyone's doing it.. I guess the real question is, "Is there enough idiots out there to support all the 'geeks'?"
I'm not the devil.. just his advocate.
I'd rather lay bricks in oklahoma in august, it's less frustrating, more consistant and pays just as well.
judging by the quick slashdotting, there must be a lot of unemployed geeks out there.
"I don't need a compass to tell me which way the wind shines." - Mr. Furious, Mystery Men
It's too much of a liability. Trust me, I know. I almost got sued because some ladies drive physically crashed after I worked on her Windowz problems (spyware locking up PC). So even if you have them sign a before and after contract, just the rigamaroll of having to go through all that is a pain in the ass. No thank you, I would have to be incorporated with a few other people. This is NOT something you want to do by yourself.
Life is not for the lazy.
That market is saturated pretty bad if you ask me.
deserve's got nothing to do with it...
While overall this is a pretty well drawn-out argument for striking out on your own, there are of course extra difficulties along the way, like:
1) Health Insurance
2) Liability
3) Accounting
Not that these factors can't be dealt with, but they are, amongst other things, stuff you normally don't have to worry about as an employee of a company.
Stop by my site where I write about ERP systems & more
and after 6 months, i was on the brink of insanity and would take my anger out on friends and family. mom: why isnt sound coming out? me: you stupid cunt, you have the sound muted, dont you see the red circle with the slash going through it on the speaker icon? jesus you are so stupid..
$5 an hour with free cookies and milk to boot.
That's how I got my current job ~2 years ago. Configuring 2 Cisco PIX firewalls on a contract basis. Now I'm full time and love it.
Trolling is a art,
I mean, heck, just take a page from AT&T... (actual call!)
...
Me: Yeah, hi, I have a cable modem through you and...
Drone: You have a what?
Me: I have a cable modem, its not
Drone: You have a what?
Me: I. Have. A. Cable. Modem. High. Speed. Internet. You. Know? Its out, flashing lights...
Drone: Oh, you have broadband. Unplug your modem for 5 seconds, and then plug the network cable directly into your computer if you have a hub/router (obvious they have no clue what either is, its probably just in their script as such).
Me: I've already done that, and no, its not the hub, the hub works fine.
Drone: Let me send out a technician.
Me: ARGH!!!!
God I hate them. Thank you Speakeasy! At least they laugh when I tell them how much I hate the cable companies!
This is my sig. Its pathetic.
What a great opportunity to meet bored and lonely housewives.
I would see signs/ads, everywhere (literally), begging to have people hire them at prices that reached into the hundreds per hour. I'm a simple guy, without too many expenses, I buy a ton of games, and for me, $20 dollars an hour was great. I got to choose my own hours, and make myself profitable.
As for the "idiots to techs" ratio question, some people obviously haven't worked in the tech field [long enough]. Until the day they make a computer completely crash/idiot-proof, there will always be a need for a technician.
My two cents...
You couldn't pay me enough to deal with that crap. I used to do freelance tech work, and you know, it was quite possibly the worse job I've ever done. There were far too many miles put on my car, and having to do your own customer service calls really sucks. I don't think I was ever at a point of higher stress. Its not that it didn't pay, but trying to fix and teach the common person how to deal with everyday computer problems gets repetitive and grueling. I think if I'm ever in a situation where I was when I did freelance work, Ill sell sperm instead... at least Id get some sense of satisfaction out of it.
With so many thousands of fellow geeks out of work already for the last couple of years, this market is already saturated.
Besides, people aren't willing to pay the amount of money it takes to take care of stoopid Windoze problems- a reload on an average system can take 4-6 hours (with backups, new drivers, etc.)
Hard to get more than a couple systems a day through, then you've got to figure on all the time and energy spent on trying to get clients.
I'm making more money (sadly enough) as a convenience store manager than as a geek nowadays.
And now, as well, with even programming jobs being shopped overseas, the market for geek skills is even tougher.
Changing careers may be a better option than chasing after elusive (and non-existant) tech money.
peace,
r.
Aiieee! Death from above!
um... what is insightful about this? No one makes shitload of money doing this, but I know people doing freelance tech support/small company system administration at $50-$70 an hour which in my book is called making money.
I passed the Turing test.
[Knock Knock Knock]
Customer: Who is it?
Techie: Tech support.
Customer: I didn't call for any tech support!
Techie: Yes sir, I know. I am in the door to door tech support business. Can I interest you in some high quality tech support? My rates are very reasonable!
Customer: No, thanks. Goodb...
Techie: Are you sure you don't have bugs to troubleshoot?
Customer: No, really, thanks for coming, but....
Techie: Perhaps I could install some peripherals for you?
Customer: No!
Techie: Maybe I could run anti-virus software and defrag your hard drive. That's the special of the day!
Customer: No!
Techie: Any mysterious crashes I can diagnose, and then tell you you need to put in some more RAM and reinstall your operating system?
Customer: Well... wait, NO!
Techie: Maybe I could just open and close all your windows. I offer that service for only a dollar!
Customer: Go away or I'm calling the cops!
-- I Am Not A Terrorist.
Well anyway, how much does an idiot charge me for some help tweaking some shell scripts, or a little bit of perl programming?
They don't charge you anything, you charge them, ideally by the hour.
Im sure the majority of /. readers have done something like this, but the difference is that my spare wanderings supply the *majority* of my income. Simply by bringing up computers, or speaking to people at bars of cool technologies, ive found myself doing work for a reasonably large crowd. Once you've done work for someone, they almost ALWAYS have a friend that needs something, and that friend has a friend, and so forth. While its not the most stable work in the world, i always seem to do alright. (I would put it on par with waiting tables, the numbers always seem to end up partially in your favor). The best part? You can charge $50/hour showing some nitwit how to install kazaa, and hes all the happier. And they love you :)
If you're out of work and know how to use a computer, you can make a killing doing freelance technical support.
In addition to making a decent wage and setting your own hours, you can decide how to respond to each customer without having to worry about what The Boss thinks of your approach:
Caller 1: "Hello? My computer won't work anymore!"
You: "When did you first notice the problem?"
Caller: "Oh right after I took it apart and washed all the components with warmy, soapy water. It was getting really dirty."
You: "You fuckin, fuckin, moron. No help for you!"
Caller 2: "Hello? I'm having trouble getting the floor pedal to work. How hard am I supposed to be stepping on it?"
You: "Floor pedal? What the fuck?"
Caller: "You know. That hand-shaped device with the rubber ball imbedded in it!"
You: *click*
Caller 3: "Hello? I can't get Microsoft Outlook Express to work with my AOL account."
You: "Well, Dude, it sucks to be you. If you were using pine on a Linux box I might be inclined to help you. But nooooo, you wanted to help Microshaft and AOHell strengthen their monopoly. Well, have fun with their tech support lines 'cause I sure as hell ain't gonna help your monopoly-strengthening lazy ass!" *click*
Yeah, I can see the freedom to provide the appropriate response a real bonus to this job!
GMD
watch this
"Oh, hello, Jim. How're things at World New York? ...oh...I see...hmm...well, let's see what we can do.
"First off, what do you see on the screen? ...Nothing? Is the server plugged in? Mmm-hmm...it is? Okay, that's good. And the power is on? ... you press the little button, but nothing happens. OK. And are any lights on? No. Hmm.
"It sounds like you may have a hardware--what's that? Really? Well, that's not good...yes, it does smell rather bad when that happens. *laugh* Yes, I can see how having the extinguisher right there came in handy...
"Well, I'm afraid...huh? Your backup just went, too? That's odd. That only ever happens when--hang on. *clickity tappity clackety CLACK*
Oh.
"Jim, have you ever heard of a website called 'Slashdot'?
Obliteracy: Words with explosions
The reason that I hate doing any type of tech support for friends, co-workers, family, or anyone one else I know, is the golden rule of fixing computers. Which reads, if you fix it for them once, the next time anything goes wrong, they blame you, or want you to immediately come and fix it. Then somehow think a fixed computer comes with a 5 year repair warranty. They will call you all the time to "ask a quick question", as if your time means nothing. After this happened a couple of times, I won't touch anyone's computer.
Here's an alternate link:
http://homepage.mac.com/monickels/techjob.html
And the full text:
By Grant Barrett @ World New York
This article by the New York Times suggests that people are becoming technically adept by necessity, and that, as happened with radios and automobiles, eventually all technology will take care of itself and be as mindless to operate as toasters are today.
I see that day as decades off. Computers are still complex to make, complex to learn, complex to integrate with other gadgets. More importantly, they still have more than one knob or lever. Until that day of machine self-reliance, I see a golden opportunity: an under-served market waiting for the ambitious to step in.
The following is a small excerpt of a manuscript, modified to suit this topic.
Technical Self-Employment Is A Fat Paycheck Waiting to Be PocketedBy Grant Barrett @ World New York
This article by the New York Times suggests that people are becoming technically adept by necessity, and that, as happened with radios and automobiles, eventually all technology will take care of itself and be as mindless to operate as toasters are today.
I see that day as decades off. Computers are still complex to make, complex to learn, complex to integrate with other gadgets. More importantly, they still have more than one knob or lever. Until that day of machine self-reliance, I see a golden opportunity: an under-served market waiting for the ambitious to step in.
The following is a small excerpt of a manuscript, modified to suit this topic.
Technical Self-Employment Is A Fat Paycheck Waiting to Be Pocketed
Last year, at a Christmas party held by a client of mine at a very nice restaurant in Manhattan, I ran into a friend of a friend. I don't know him well, but we've socialized once or twice, and have had solid geek conversations in the past. He does Active Directory management for big corporations.
I should say, he used to do that. He's been unemployed now for more than a year.
After we shook hands I could see his face change from a friendly howdy-do. He dropped down into commiseration mode: the corners of his mouth drooped, his head ducked, he took a Hapsburg stance--his feet angled, his left foot perpendicular to his right, heel against arch, his torso yawed a few degrees off center, his hands lightly on his hips--and waited expectantly.
I knew what he wanted. I make my living with private computer consulting: client-site tech support, mostly, but pretty much any of the little computer-related tasks small businesses have. I knew he wanted to talk about the tech business. And he wanted me to start, so I complied. "How's business?" I asked.
He jumped in according to the script. "Oh, it's not been going well at all. Awful. I've been out of work. I can't find anything. How're you doing?" He anticipated a long bitch session of headhunter mistreatment, interview mishaps, finicky clients, resume failure. He relished the chance.
"It's great," I said. "I've got more business than I can handle. I'm giving it away. I've probably handed off or turned down enough business in the last six months to employ another person full-time. In fact, I've just turned over a second $30,000-a-year piece of business to another tech so I could concentrate on other clients."
He looked at me in amazement. His eyes bugged out. I saw doubt, then self-doubt, there, and eventually he just walked away.
My theory: If you are reasonably adept at using or setting up a computer, there's no good reason to be unemployed.
Forget the boom-time Nineties. They're gone. I'm sorry.
Wordnik, a dictionary project which aims to collect
Don't forget to bring your video camera along and come up with a great come on using the words:
LARGE HARD DRIVE
Maybe this is the road to riches they are thinking about.
myke
Mimetics Inc. Twitter
Recently read a book saying that any sort of repair-related career does fine during a recession. Reason should be obvious: people can't afford to buy a "new" whatever, or are scared to put out that kind of money, so they spend money keeping up to speed whatever they already have.
Also, think about the huge demographic of baby-boomers retiring or about to retire. All those parents, grandmas and grandpas about to have a huge chunk of free time on their hands. Maybe they're not so mobile anymore and hanging out at home a great deat. Most likely they're going to be buying a computer and getting on-line, for email, to do their amateur photography, etc. A huge target market. Plus they may be sitting on a nice pile of retirement money.
So I'd propose starting a up a consultant type business where you repair people's computers, do tech support, maybe even help people pick out computers to purchase, and target older retirees. Focus on house calls, and of course, super friendly customer support (say "yes sir, no ma'am"). Oldsters eat that stuff up.
Just as long as I'm the boss and you do all the house calls...
Ok, i worked as a senior Technical Support, i had a team of 4 engineers, all well well trained and stuff.. I was well paid....I supported very complex multiple platform/database client server and web applications (i.e knowledge scope of our employees was quite amusing)...thats one part of the story
A friend of mine, was a freelancer support geek, he supported ppl with no idea of computers , install windows here, reconfigure a driver there, fix the Internet connection over here, stuff like that...
AND HE MADE TWICE AS MUCH MONEY AS I DID....
Move your guns away from my face,i am not complaining here, my point here, is that it is irrelevant...you can be doing really complex things in a very large firm and another guy with half the work load you have gets paid twice as much just because of his connections and ofcorse (his spare time being unemployed)..
The lunatic is in my head
One way this could be really beneficial to people is to consider it an alternative and temporary source of income between job hunts. It doesn't take a -lot- of effort to put together a decent looking flyer, and a waiver form to limit or eliminate liability. A couple weeks ago I noticed such a flyer at a convenience store near where I work. Here are some things I noticed that were major signs to stay away.
1: 'Certified' was in italics on the lower left hand corner. All by itself. Alone. One word. Certified in WHAT? If you have applicable certifications, explain them genuinely. If you don't, describe your actual knowledge instead.
2: Let the prospective customer know you stand behind your work - but at the same time, don't put yourself in a bad position to be liable for anything. Say that your liabilty is limited to one free hour of additional service, should you determine that an oversight on the initial visit wasn't sufficient.
3: Offer what you know. This sign I saw in the store said they offered -computer detailing- service, anti-virus and OS installation... and that was about it. If this person knew more, they'd have said it.
4: If you have a logo... don't use stock clip-art. This sign used the lined-pyramid default image on every default MS Publisher template as his logo. Depressing.
My own pointless vanity vintage computing page
Mod me down as off-topic, but I think this post is relevant to the nature of this thread. These forums are all doom and gloom these days. Is all of /.'s reader base unemployed? I guess this is what I get for reading in the middle of the work day, of course the only posters would be people who are out of work, or in school. ALL IT IS GOING OVERSEAS! NO GEEKS CAN MAKE MONEY! I'm not buying any of it. The numbers of returns for tech job searches on the likes of monster.com in the tech sector have never been higher than they are now. And I'm seeing jr. level programming positions advertising 60-70k/year. I'm in school and my programming internships (with 2 large companies) have paid better than what a lot of people are saying the average full-time salary is these days. Both companies have asked me to return after I graduate for full time positions starting at nice comfortable salaries. I'm no super genius either, I'm a good programmer who works hard. And it's not location, because I've worked in 3 states already. I dunno, maybe I'm young and stupid and not seeing the big picture.
And I'm on the verge of exceeding my income from the Help Desk job I lost a year ago. No one's blamed me for anything that's gone bad; in fact the word of mouth business I've generated has been outstanding. Yes, there are times when I'm called back to the same house umpteen times and I don't charge. Yes, there are times when people are sticker-shocked and haggle me down. But by and large I love being totally independent, not having a boss or partner (save myself and the government, respectively), and being able to make my own hours. Why have things worked out so well for me? I wonder about that, and I think there are several answers: 1. I have a very professional, yet friendly and approchable attitude. 2. I'm polite in people's homes and I don't fit the stereotypical "geek" profile people are expecting. 3. The clientele I serve are in a densely populated, tightly knit and affluent part of the country. Word of mouth spreads quickly, and these people are willing to pay. They have multiple computers, so they want DSL/cable hooked up and shared. And even when their Dells need fixing and are within warranty, they are so frustrated by hold times and first-level overseas tech that aren't trained - just reading from a troubleshooting script - that they're willing to pay someone to make a housecall 4. I'm willing to come over as early or as late as they want me, weekends included. Too many people think of their freelance business as a nine to five job, instead of a business. All in all, it's been a great development in my life, but I hope not too many people read that article in my area and get the same idea!
The main problem of outsourced IT is that I've rarely seen two different consultants agree on anything!
...repeat as necessary with *every* piece of software/hardware in the environment, each time a new consultant comes by.
Consultant one: Well, you have a small shop and don't want a dedicated IT guy, so I'll set up Microsoft SBS (Small Business Server) so you'll have any function you can possibly need.
Consultant two: I don't know what that other guy was thinking, but it's pointless! You could have just bought (insert single application here) and saved a TON of money!
Something broken? Obviously the guy who worked on it last/set it up was a moron. Needless to say that this gets much worse depending on how many different guys you use. And not having a company-to-company relationship can really hurt when the e-mail server is down and John won't return phone calls.
46. The Hobo smiles, his eyes glaze over, and he burps. "Beware the man who has lived longer than the Wasteland."
Because when your computer crashes, it doesn't flood your bathroom with shit.
Kintanon
Check out JoshJitsu.info for Brazilian Ji
The upside was that I could make a bunch of tax deductions for running a home business and get some of my money back from the government.
The downside was that it was a money-losing vebture from the start. A small ad in the weekly paper ran me about $90/month.. unless I got 5 calls in a month (which was rare) I was already in the hole.
Friends would ask me "man why arent you charging way more money?"... the simple explanation was that no one would ever pay it. When everyone has "a friend who knows lots about computers" why would they pay someone $75+/hr to come over when they could get it for free? I gave it up when the costs kept rising and the calls got scarce, even raising my price to $25/hr wasnt enough to pay any bills. I guess the population base isnt high enough to provide enough computer-idiots to make a living on. Now I see at least 3 other people around here trying to do the same thing.
I've been unemployed for almost 7 months now and I've enrolled in the military to get a steady job. Granted I'm in Canada but it's gotta be pretty similar in the US. Dont you just love IT?
I can't RTFA (since it's /.ed) but I am doing freelance tech support. I setup home wirless and wired LANs, setup NAT/Firewall boxes for cable/DSL subscribers, apply patches, re-installs, and some general security tweaks and basic security training with each customer. I also help with any problem my customer's has (yes any, I get some dumb emails) for free, if they can handle it through email. If I have to go to their house (or call them), they get charged. I charge a reasonable rate (depending on the job up to $15 an hour plus gas, and travel time). I am not getting rich by any means, but I make a decent living and can schedule work around time for my kids, and being a single parent, that is very important to me.
Honestly, I couldn't ask for a better job, sure it has it's headaches, and some weeks the work is sparse, but I wouldn't trade the flexability it gives me with my kids for anything.
They have an image and attitude. Their company cars bear a "Geek Squad" logo. Their people wear white shirts and ties and pocket protectors. They even have a black SWAT van for major problems.
It's too bad they're still a small company. They should be everywhere, like Roto-Rooter(tm).
They're hiring.
I'm a pretty smart guy, and for most problems, sure I can fix those. But every once in a while, you run into something that's been obfuscated by black-box-engineering. You can't figure out what the problem is, without seeing inside. In some cases, it's as simple as spending your money on an incredibly overpriced "xxx Unleashed" book. In other cases, you have to swap out bad hardware, and it could be one of a couple of dozen possible components.
Do you stock your own supply of spare parts? Can you purchase them at cost, or do you have to pay retail for them?
Finally - you'll always eventually hit some problem that you simply can't find answers for, either in expensive documentation - or PAID (cha-ching$$$) support calls to a vendor. Where you get endlessly jerked around. Personally, I could do every facet of this job, except this one, and love it. When I get stumped - and I know the answer's in there, but for a lack of good documentation, you're just plain stuck - as a freelancer.
Hell, even when I've worked for Big Software Company Dot Com, and we had clout with Microsoft - I would hit problems that even Microsoft developer support could not explain. That's a crappy position to be in, and exactly why I am a believer in Open Source. If you can't find someone who understands their own f0cking source code, then you can at least go in and look yourself.
I'm just saying - as a standalone freelance technical consultant, you don't have clout with the vendors, and you can't get the truly nasty problems fixed. Period.
On the other hand, getting $100/hr taking apart iMacs to get CD's out of froze-up slot-loading CD drives ain't a bad way to make a living.
These are my friends, See how they glisten. See this one shine, how he smiles in the light.
Too late now, everyones going to be doing it now that they read about it.
Is this the first time an entire job market has been slashdotted?