Orwellian Tech Support

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Posted by michael on Monday February 23, 2004 @04:28AM from the tps-reports dept.

alteran writes "Here's a very well-written piece on what goes on inside a tech-support call center. Makes working for Initech seem good. Sorry about the forced ad-viewing - it only last about 10 seconds, and the article is worth it."

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Forced ad? by Anonymous Coward · 2004-02-23 04:31 · Score: 0, Offtopic

I didn't see any forced ad viewing?

Maybe that has something to do with me using a well configured Firefox...
Re:What's funny is... by M-2 · 2004-02-23 04:47 · Score: 0, Offtopic

If I got a call on the line that indicated it was from Ayanami Rei, I'd give her the best damn service available.

Because, you know, if I didn't, she might come step on me with EVA-00. And that would suck.

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Brazil has decided you're cute.
Re:Today only, free access courtesy of Slashdot by Savatte · 2004-02-23 05:09 · Score: 0, Offtopic

Q: How many protestors does it take to change a light bulb?

A: None. Protestors can't change anything.
Re:Punter by radish · 2004-02-23 05:53 · Score: 0, Offtopic

Also specifically used to refer to a client of a prostitute.

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---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"
Re:Violation of copyright laws by Blue+Stone · 2004-02-23 06:14 · Score: 3, Offtopic

The ad wouldn't load for me at all. Don't know why.
I was grateful someone posted the story here.

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Corporation, n. An ingenious device for obtaining individual profit without individual responsibility. - Ambrose Bierce
Homestar Runner... by emilng · 2004-02-23 06:23 · Score: 0, Offtopic

is that you??
Re:Bad experience with Qwest by fermion · 2004-02-23 06:48 · Score: 0, Offtopic

The telcos were having terrible trouble getting thier DSL stuff in. A more cynical person would say they did not want some other company running services over thier copper.
I moved apartments a few years ago. I wanted the DSL to move with me. It should not have been a big deal, nor required any change other than moving wires within my building. The telco, on the other hand, thought differently. It took them months to tell me that they could not get the circuit hooked up. They would tell me it was in the queue, or techs were working on it, or all sorts of other BS. In the end I think there was a bug in thier database, and since they never formally disconected the 'previous' service, they could not connect the 'new' service. In the end I just cancelled the service and found went to another provider. They made me wait a month to fully disconect, but i got it done. The sad thing is that if the techs were just honest and admitted that they computers were screwed up, we would have saved 3 months and i would have let them keep me as a customer.

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"She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
Re:Today only, free access courtesy of Slashdot by hesiod · 2004-02-23 09:33 · Score: 0, Offtopic

> You mean soccer?

No, he does not. Duh.