MS Security Chief: Windows Never Exploited Until Patch Available
BenBenBen writes "The head of Microsoft's security business and technology unit states that Windows is never vulnerable until a patch appears, and that releasing patches is what causes exploits to be developed. Good quotes: 'We have never had vulnerabilities exploited before the patch was known', and '[he] could only think of one instance when a vulnerability was exploited before a patch was available'. Erm..."
"The Earth is flat."
:-)
"The Sky is green."
"Earth is the center of the universe."
Other ridiculous statements that have also been proven false.
So, let me get this straight, Windows will become more secure if Microsoft stops issuing patches?
Sakes alive, the Microsoft spin machine has been well oiled this morning!
ChaoticChaos
"If Windows wasn't vulnerable until the patch was released, why was the patch released in the first place???"
Meh.......The last statement in the article: "If you want more secure software, upgrade." pretty much sums up Microsoft's position. With this kind of logic, it's a wonder that any coding gets done at all there. So, by extension, if everybody were to leave their doors open and unlocked at night, there would be no crime? :-) Seriously though, if you actually read the article, what it says describes reverse engineering of patches to explore and exploit vulnerabilities. So, the statement if confused might be technically correct, but that does not mean that the security vulnerabilities are not there in the first place. What happens mostly is that the lazy are exploiting the patches, whereas the more experienced (perhaps more dangerous) hackers will do their own work. Furthermore, the more experienced hacker might not be as likely to release their attack into the wild promiscuously. Rather they are doing what they do for a likely monetary payoff.
The real question though is: If the patch can be exploited, is it a patch? Yes, I know that they are analyzing the patch to attack unpatched machines, but to claim that vulnerabilities are not present before patches are released is circular logic.
Visit Jonesblog and say hello.
At best, the notion that patches are the source of all exploits is a logical fallacy. However, I'm sure I'd not be in the minority of /. readers if I opined that Mr. Aucsmith is either lying outright or simply delusional.
I say that since Microsoft has a policy of "eating their own dog food", they should be forced to stand by this ridiculous proclamation and henceforth cease and desist all efforts to patch their code. Thus, all exploitations of buggy MS code will also halt.
If crackers never find exploits except for by comparing patched and unpatched versions, why the hell do they release security patches then? Seems like they've got their security problems licked -- no patches, no exploits. What could be simpler.
Also liked this quote, from the end of the article:
"Almost all attacks against our software are against the legacy systems," he said.
"If you want more secure software, upgrade."
Hmmm.
The bigotry of the nonbeliever is for me nearly as funny as the bigotry of the believer. - Albert Einstein
He said tools were available that compared patched and unpatched versions of Windows to help vandals and criminals work out what was different.
"The guys who write the tools would not consider themselves to be criminals by any measure," he said, "but the tools are also being picked up by people with criminal intent."
I guess that explains why Windows doesn't include a "diff" function...
Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
In related news, the Mayo Clinic has announced that if we eliminated cancer treatments, we would eliminate cancer.
I watched C-beams glitter in the dark near the Tannhauser gate.
So, instead of poor programming it's incompetent management?
Sticks and Stones may break my bones, but copyright will always protect me.
I love how people with vested interests are called 'experts'
thhhhhhhhhtttt *choke* *gag* "ahhhhhhh" So as I was saying, hackers haven't found any of these flaws and exploited them before they were patched. Man, this is some strong crack, I almost believe what I said, myself"
And how do these fine experts actually know there aren't, at this moment, flaws being exploited left and right? Ah, they're experts, of course!
A feeling of having made the same mistake before: Deja Foobar
MS' problem is clearly that they have too many managers and businesspeople, and not enough technical people (or perhaps their technical people have no voice). That a MS employee can say such things that everyone else in the world clearly knows is wrong says something about their concern for real security...
... just assume for a moment that what he says IS true (for argument's sake). Would you feel better as an M$ customer having heard it? That is, do you feel better knowing that there are many holes in the system that no one outside of M$ knows about? Does security through obscurity make you feel better?
-m
#
# Modus Ponens
#
"If you want more secure software, upgrade."
That quote goes for Linux as well as MS. How many people do you know that are still running 2.0.34
An unlocked door is safe until someone sees you lock it. Therefore everybody just leave all your door unlocked, since we do not know that they're unlocked there is no danger.
Reply to this post with your street adress and your usual work hours, thanks!
I must admit that they are partly right on this statement. As long as they don't publish a patch, most the world doesn't even know there is a hole. A few security specialist firms know, but they are not dangerous.
As soon as they release the patch, every hacker knows 99% of the systems won't be patched for a while, and Microsoft just about gave out what is the problem and how to exploit it.
So I say yes, it is dangerous to say out loud "hey, there is a hole in our system, but we have a patch". I would prefer if they just shut up, and release a "cumulative patch" once in a while.
Just my opinion.
"Bullshit" doesn't begin to do justice of the level of falsehood present here. We're talking about taking the very essence of falsity, distilling it over the flames of ignorance, condensing it within intestinal walls of monumentally bovine intellectual apathy and sponsoring a college kegger with the elixir-excremento obtained therefrom.
I think he might be wrong.
"Almost all attacks against our software are against the legacy systems," he said.
So is that what they're calling WindowsXP now?
Who is it that finds all the exploits and reports them to Microsoft in the first place? It sure as hell isn't Microsoft employees!
This means, known holes and exploits are available to certain people BEFORE patches exist. Are you willing to bet your business that those "certain people" are ALWAYS good, ethical and honest? There are no intelligent "bad guys" who can do this?
Where are all the "hackers" and "black hats" the media is always screaming about! Please, don't tell me they are ALL script kiddies.
-Charles
P.S. -- How can I ever get "first post" if the damn artitle quotes make me laugh so hard I can't type?
Learning HOW to think is more important than learning WHAT to think.
Linux 2.0.40 - release 2/8/04 Linux 2.2.26 - release 2/25/04 Linux 2.4.25 - release 2/18/04 Linux 2.6.3 - release 2/18/04 The older versions of the Linux kernel seem to be alive, well, and still being patched for security flaws. In fact, the most recent kernel release is 2.2.26.
"The infidels packets are slaughtering themselves at the ports to our OS"
"There are no exploits against windows, they are all lies from the so called Open Source community"
"We removed the Windows Update site to better serve our loyal followers."
-- Slashdot, making the Left look conservative since 1997.
Yeah...I hate paying for those damn Linux upgrades.
I don't try to be right, I just try to make people think
But, you are wrong about this. In fact, a new Kernel update to 2.2 was released. Version 2.2.26. It's been a year, but they were still released.
Here's a quote from the release: "Marc-Christian Petersen announced the release of the 2.2.26 Linux kernel. This release includes several security fixes, including a fix for the latest mremap() bug." See the Linux 2.2.26 Release Notes
So, really, MS is forcing users to upgrade by not releasing patches to old version.
"BEHOLD, CORN!!" - Dr. Weird, ATHF
The guy does have a point. The description of the patches gives malicious coders a good detail of what to exploit.
There are no doubt circumstances where the super-1337 h4x0r finds an exploit all on his own, I'd imagine through trial and error, but for the most part, they look at windows update and see "This patch resolves a vulnerability in WMP which could allow arbitrary code execution", and they write an exploit for the unpatched boxes.
The MSDN knowledge base is a great source for folks looking for exploits, they very often have step-by-step directions to reproduce the problems.
That's how you get root on linux boxes too, you find people still running an older kernel version, or an old sendmail, ssh, whatever, and hit the known exploits for that version.
And if you want a more secure system, yeah, upgrade. It works that way no matter what your personal philosopy behind your OS choice.
I don't need no instructions to know how to rock!!!!
I agree not all old software should be upgraded. Windows 3.1 may rest in hell as far as I'm concerned. But it wasn't that long ago they tried to kill of Windows 98, that's what 25% or so of the home user base? I recognize that the 9.x kernel is inherintly insecure and outdated, but that's no excuse not to patch known exploits when their is a substantial user base out there.
I am not, by the way, saying that users should nut patch their systems, only that they should not be forced to upgrade working systems under auspices of security just because MS want's more revenue. They can pull that crap on the business market and get away with it, but joe sixpack can always go try that linux thingie he heard about.
Patching is great. Patch Management is great. But it doesn't keep the bad guys out, it just stops some worms. But then variants of worms come out.
Clearly worms are a security threat. But there are many other security threats.
Windows is not secure. NT NULL session, NetBIOS attacks (SAM and AD come to mind quickly), and even simple buffer overflows, format string attacks, etc ... these are POPULAR attacks against Windows that attackers are utilizing right now. Even when patched, some of these attacks still work. Why? Inherent network protocol design is part of it. But bugs are a huge part also.
Reverse engineering patches... who needs to even go that far? Any engineer at Microsoft can just query their internal bug tracking system. An attacker could have a friend inside Microsoft who sends her/him a bug report. That friend could also be the target of social engineering. You saw the movie "Sneakers", right?
Others can simply "grep" or "slint" the code. By reading the code, anyone can find a bug and make an exploit out of it. This has been widely done for a long time. It's not an uncommon practice, and it's not difficult.
If coders want to fix security holes in their code, the only real place to start is by fixing the bugs. When Windows runs so smoothly and never app fails or hangs on me, When I no longer hear or see a BSOD, When hell freezes over -- Then Windows will be truly secure.
IPv4 allocations for hobbyists? join the ipalloc-l mailing-list! www.operations.net/mailman/listinfo/ipalloc-l
"We have never had vulnerabilities exploited before the patch was known', and '[he] could only think of one instance when a vulnerability was exploited before a patch was available'. "
I've had my Windows XP system comprimised a couple of times in the most interesting way. Fully patched and running SP1. I've even tightened up IE security to high and restricted what sites can do and firewalled. Despite my best efforts, somehow I must have hit a web site which they downloaded spyware onto my system. I couldn't see it running in the task bar but it was there.
I found it by accident. From download.com I pulled several programs to scan for running processes. I noticed some weird stuff that Bill didn't put there. I didn't put it there also. Took a bit of work but it was eventually killed and I remove the programs from the system.
Microsoft has no explaination for this other than "practice safe browsing". Great. So how is that accomplished using IE?
BTW, Netscape in the same environment and same web sites hasn't given me the same headaches. Oh I"m sure there are problems. At least they are not as blatant as what Microsoft has been shelling out.
Has Comcast disconnected your Internet account? Same here. You can read about it at http://comcastissue.blogspot.com
This in my opinion is one of the greatest benefits of the open source community. You see with both Windows and OS X, if you want all the security patches you need to pay for the latest version of the software. The linux community (note I didn't say RedHat but community) will continue to support prior software so long as there are enough users out there. Just look to the linux kernel or apache for examples. Just my $0.02.
Fear trumps hope and ignorance trumps both
Actually, linux 2.2.XX and even 2.0.XX are still supported and still receive security fixes.
This isn't to say that it's reasonable to expect a commercial company to support software indefinitely, but one of the benefits of open source is that you CAN find/hire someone to support your old software and backport bugfixes as appropriate.
One of the nice things about MS is that they DO backport bugfixes to old software. Patches are almost always provided for free for all supported versions of Windows. Windows is supported for an established number of years (5, I believe) and at that point the user is reasonably expected to upgrade.
The Linux kernel has a better reputation than MS, but there are plenty of companies that have worse reputations. Even Redhat only supports its products for about 3 years before expecting an upgrade.
It's lots of fun to bash an asinine statement from Microsoft such as this. However, how about we come up with a list of actual counterexamples? Which specific patches did they release in response to a real security problem that existed before the patch?
I'll start. KB832894 "fixed" the exploits which used the user:password in the URL to authenticate to websites. It was there long, long before the patch (years, in fact).
What other counterexamples do we have to show precisely how wrong Microsoft's statements are?
Those people are Amateurs.
The latest kernel is 2.0.40, as everyone should know.
[/sillyness]
Fellowship 9/11
A few weeks ago, we were treated to the BBC claiming that the Linux community was behind MyDoom, even after it had become clear to everyone else in the world that it was written by Spammers. This article isn't any better/worse - its another thinly-disguised and apparently unresearched document, with no supporting statistics. Is there a reason to read this trash anymore, or should we switch to something more reliable, like the tabloids?
Law is whatever is boldly asserted and plausibly maintained. -- Aaron Burr
"Almost all attacks against our software are against the legacy systems ..."
...
Am I the only one who remembers a few exploits that 95/8 were immune to because of innovations in new OSs? I mean, just a little thing like MS.Blaster. Probably didn't make the news
Xbox reviews.. We think they're funny.
Their point is that when they patch they announce they HAD a problem and the hackers can see what the patch fixed and try to exploit UNpatched machines... its security through obscurity, if I don't release a patch... hopefully the hackers won't notice the hole.
:)
But now that the patch is out, you can expect hackers to know about the vulnerability and attack you if you don't have the patch.
They are dumb, dont try to play dumber.
Why do you speak as though this "conundrum" were unique to Microsoft, or even closed-source software in general? If I buy a '57 Chevy Bel-Air convertible, and the top has a tear in it, should GM be obligated to provide me with a replacement part, if I'm willing to pay for it? Does the fact that they won't indicate that GM is a bad company for not supporting its "legacy" products?
Just how long should a company be obligated to support its older products? And why are you coming down so hard on Microsoft while ignoring the fact that this is simply standard practice, in every industry?
Like woodworking? Build your own picture frames.
I'll give 2:
1) The original Melissa email virus (enabled by idiotic default settings in OE)
2) The one recently where remote web sites could hijack your address bar while redirecting you and doing nasty shit - that MS didn't patch for 6 months.
Someone might say those weren't strictly "Windows," but both OE and IE come installed by default, so it counts for me.
Others?
Quite a few people use various flavors of the 2.0 kernel for various reasons. The 2.2 installed base is huge, and not going anyplace fast. Larger minor version number (or even major version number) does not even vaguely imply greater security. You are buying the myth.
In fact, quite the opposite is often the case if older versions remain maintained, because they are more thoroughly debugged and locked down. And they are maintained because there is no profit motive to not do so.
KFG
In related stories, it has been revealed that firemen cause fires, policeman cause crime, and the good folks at Symantec have written all the viruses.
Film at 11:00 (just after the anchorman tells us about all of the muggings he committed).
Don't blame Durga. I voted for Centauri.
As for real security experts, they routinely find vulnerabilities in Windows beforesending a description to MS which would then, a few months later, issue a patch. Maybe.
There is a fine line between marketing and outrageous lying. I'm glad to see that MS gleefully steps over it every single time. Any other conduct would actually be unsettling. You see, we geeks revel in a binary vision of the world, and we cannot thank MS enough for consistently being a caricature of evil villain. It makes working against them so much more rewarding.
--
Mad science! Robots! Underwear! Cute girls! Full comic online! http://www.girlgeniusonline.com/
Nah... God gets questioned more.
(You can even double check me: I can't remember a single instance in the Bible where God's command wasn't questioned...)
'Sensible' is a curse word.
You could fabricate a new top/machine parts/etc for a car. Not so for a closed source software product (or at least, it would be much harder.)
i can tell you for a fact that the RPC hole was being exploited for at least 9 months before a patch was out. I know a few script kiddies in RL who were pissed off when the patch came out as they lost their doorway. I watched them do it a couple of times as proof. I pretty much will not put a windows box directly touching the outside world in any way shape or form now.
Could the mean that Microsoft as a Business exists moving in time backward. This explains Microsoft quick profits and good business decisions back in the 80's and over now in the 2000's a younger and less experience Microsoft is making more mistakes. and having a little more competition to deal with.
I don't know about you but I confused myself.
If something is so important that you feel the need to post it on the internet... It probably isn't that important.
Or is it the other way around ?
:
... to Debian 8)
say [pun]"Only Microsoft exploits exploits"[/pun]...
from the article
"Almost all attacks against our software are against the legacy systems," he said.
"If you want more secure software, upgrade."
Here you are. They said it, officially.
I seem to remember that my debian stable is composed of 1-2 years old software, and, regularly patched, will say secure without even have to reboot...
PEOPLE !!! "If you want more secure software, upgrade."
It takes 40+ muscles to frown, but only four to extend your arm and bitchslap the motherfucker
From the article:
"It's a myth that hackers find the holes," said Nigel Beighton, who runs a research project for security firm Symantec that attempts to predict which vulnerabilities will be exploited next.
He said in many cases the appearance of a patch was the spur that kicked off activity around a particular vulnerability.
For the most part, I think this is true. Most Windows exploits DO "magically" appear a few days or weeks after a patch is available. Of course, hundreds of thousands of users never patch, or never patch in time. The "magic" lies in the symbiotic relationship between anti-virus software producers and malware creators.
None of this excuses MS from releasing Swiss cheese code, but it looks like a lot of malware gets created after a "proof of concept" has been released by "security researchers".
Is this sig nificant?
Linus doesn't, weaselnuts, but the 2.0.x kernel is alive and well, maintained by David Weinehall, the 2.2.x kernel is alive and well, being maintained by Marc-Christian Petersen, and the 2.4.x kernels are being maintained by Marcelo Tosatti. The only kernels that Linus maintains are the development kernels. He hasn't handed off 2.6.x yet, AFAIK, since it's not fully cooked and 2.7 hasn't forked. As soon as 2.7 branches, expect to see someone else issuing the 2.6 kernels. I'm not going to touch the Redhat commentary, but I know there are people still maintaining their own copies by patching and creating new packages. In the open source realm, you don't need a vendor to do it for you. In Win 9x, you do. 'Nuff said.
-30-
It depends if you run updates through regression testing on a series of "standard" machines in the office and all goes well until you actually try to patch the systems. Then, some obscure third party app that you completely forgot even existed clashes with the freshly updated machine and fucks the whole thing but good because of some bizarre bug that prevents the machine from even getting to first stage boot. On 350 desktops. In the middle of the night. On the weekend.
As compared to the boxes that kernel-upgraded flawlessly even though we didn't list out half the stuff being used on said boxes.
Windows update for home use? (Usually) painless. Windows update for wide deployments. Potentially, the most painful fucking nightmare you will ever experience unless you have a completely homogenous environment.
Alito: A vote for Alito is a punch in the eye to put that bitch back in her place!
Let's see...with debian stable (possibly testing, but I don't recommend with unstable)Done.
Change your second crontab to run the shell script, and done. (yes, I don't use variables in 2 line scripts)Or, if you want a daily email of any packages requiring an update....
Oh, to upgrade to the next release...
for kernels, there's make oldconfig, but I realize there can be complications and a little more technical stuff, but upgrading a debian system for me is very straight forward. Set it and forget it. (I used to do automatic updates with WindowsUpdate, but there is still a patch out there that makes my Athlon laptop freeze up randomly).
-- If you can't laugh at yourself, someone else will do it for you.
Few quick observations...
1.) Microsoft end of lifed windows98 on Jan 16th of 2004. That's 6 years of supporting an operating system, folks. That's impressive. $100, and you got downloadable updates for 6 years? RHN subscriptions or enterprise linux don't touch that. So, if they don't provide security updates for it anymore, it's only because, in terms of software, it's ancient and it should be phased out. Upgrading to get security sux, but who'd buy a new computer and willingly want to use their old win98 on it (i know slashdotters can always come up with whatever reasons for anything, but in the general public).
Yes the Linux kernel, even back to 2.2, is still being updated. And yes, linux updates don't cost money. But, what if I have just downloaded kernel 2.4.11, and it works great, and oops, we found a problem in 2.4.11. The solution is to upgrade. Not patch. What if going to the new kernel breaks stuff that used to work, while in the process patching an old hole?
This is different, but similar to MS. "You have a problem with 2.2.7? You should try to upgrade to 2.2.26 or 2.4.24." "You have a problem with windows98? You should upgrade to ME or XP."
2.) The article claims windows has not had security holes that were exploited before a patch was available. I don't think this was true, but keep in mind, the VAST VAST majority of Microsoft problems are with outlook, internet explorer, office, IIS, exchange, etc. Technically, these are not windows problems. It's like saying that wu-ftpd has an exploit that gives a user root access (which is almost always true), and then blaiming that on the kernel dev team.
Or, it's like OpenBSD. "Only one remote hole in the default install, in 7 years". My ass. The default install is unusable as an OS. How do they accomplish their security claim? Partially through well-written systems. Partially through turning off every freaking useful service known to man that you would want to run on a server. And yet, people hold them up as a paragon of security. The holes in OpenBSD are from other programs, the masses cry. But no one thinks about the same thing in terms of microsoft.
3.) The time warp thing is confusing me. Everyone is saying that it's a logical fallacy that Microsoft could have released patches for security bugs that are not yet discovered? Or, what, i'm not following. The have the code, they test it, they find a bug, they try to release a patch before it gets exploited. This involves, as has been discussed, not mentioning that there is a bug, but i suppose security through obscurity is still security.
How many times have we seen a story on slashdot that exclaims how microsoft has yet another hole (!!!!1!) and then, 40 minutes after the bashers have played their part, someone comes on and says "people should have applied this patch (link) which is discussed in MS Knowledge base 7498923298232"? I see it all the time.
The average linux user is smarter than the average windows user. Therefore, we tend to keep our shit up to date. Microsoft tries to make it as easy as they can, but there's no such thing as idiot proof (i mean, in windows XP, the windows update service pops up on the first run of the OS and asks you if it can run in the background, checking for updates, and downloading / installing them automatically for you!).
I'm not trying to defend microsoft here, all I'm saying is that, before you bash them, think.
~Will
sig?
Here is the big example that I can think of -- SP6 broke all kinds of stuff. So much stuff that MS released SP6a shortly after. And that's hardly the only example.
The analogies in previous posts (locked doors/crime, cancer/treatment, etc) are entirely inaccurate. A more proper analogy might be the fixing of a defective door/window in an apartment building, where the fix is observed and the problem exploited before all units are updated.
Why is this phenomenon so hard to accept? When I first played around with Linux, I put up a server on multiple T1's of bandwidth to experiment. After pointing a domain to the system, it was attacked and compromised regularly, but only after a patch was released. Yes, that's right, Linux suffers the same problem. Now, I'm certainly not advocating the cessation of security patch development. The people reverse-engineering patches for exploits are small potatoes--the real threat is the person capable of ascertaining and exploiting holes on their own. However, releasing patches does facilitate the development of exploits by those who would otherwise be unable.
I hate Microsloth as much as the next geek, but the issue here is not whether patches facilitate attacks (of course they do). Exploits will occur regardless, and I for one would rather have the opportunity to pro-actively patch my systems instead of hiding in a Saddam summer home. The issue is half-assed buggy software that requires so many patches, and security holes that totally compromise systems.
Oh, and I don't buy the 'logical fallacy' BS either--I've seen it happen, so obviously their argument is invalid, or the premises false, or both.
"Even logic must give way to physics."
" Instead of working it out for themselves, malicious hackers are reverse engineering the patches to better understand the vulnerabilities, said David Aucsmith, who is in charge of technology at Microsoft's security business and technology unit."
/. to bother even considering MS's arguement. The post doesn't even bother to explain the MS position, but instead just continues with the mindless MS bashing that I've come to expect here to insure that no meaningful disscussion ensues and nothing is learned from MS, since of course they can't possibly have anything usefull to teach us about computer use and misuse.
Of course I wouldn't expect a biaed site like
Vote for Pedro
The head of Microsoft's security business and technology unit states that Windows is never vulnerable until a patch appears
He said no such thing. Not only does he say no such thing, but you (Michael) are clearly aware of it. To claim that the vulnerability doesn't exist until a patch appears would certainly be absurd, which is probably why no one made that claim.
The article is simply making an observation: That most vulnerabilities are not actually exploited until after a patch is released. This is an observation, not an assertion. It seems like a very reasonable one, too, since most evil crackers are not smart or patient enough to go though Windows binaries instruction-by-instruction looking for bugs. Instead, they just wait until a patch is released, and see what was patched. That way, they know where to look.
No one is claiming that a bug can't be exploited before the patch is released. They are simply pointing out that they usually aren't.
Michael, you can't just misquote people like that. It is obvious from looking at the comments here than most people did not read the article. Most people believe what you write, and don't realize that it is a gross exaggeration of what was acutally said. Even if it is Microsoft (and mind you I'm no fan of Microsoft), it's still not ok. Don't stoop to Microsoft's level; lying about your enemy is not the right way to win any battle.
It's posts like this that made me give up on Slashdot as a source of anything other than humor long ago (see the sig).
I hardly call Windows updates for home use "painless", for many people out there.
Just this morning, for example, I helped a guy get his older PC updated from Windows '98 to 2000 Professional. Problem is, he's using AOL dial-up with a 56K modem. Ever try downloading the latest Win2K service pack over a 56K modem? Now, how about the IE 6 service pack 1, not to mention the other misc. update patches MS has out as "critical updates", and then the handful of "recommended updates" which you probably want, also. Did you install MS Office on that machine afterwards? If so, guess what? More critical updates to download (MSDAC objects need a patch after they get added by Office)!
As far as I'm concerned, the average "home user" has the most painful upgrade experience of all. It can take close to an entire day to download everything needed via modem. (You can't even do it all at once, in a big batch, either, because a number of the patches have to be installed individually, followed by a reboot! So that means pretty much babysitting the machine all day, if you want to get everything updated without spreading it over days and days.)