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Better Business Bureau Targets Apple's G5 Ads

deathazre writes "The Council of Better Business Bureaus has suggested Apple Computer withdraw its claims of the world's fastest, and first 64-bit, PC after a complaint by Dell. However, even having one of their ads banned in the U.K. didn't stop them here in the States."

52 of 595 comments (clear)

  1. Am I remembering the ad wrong? by The+I+Shing · · Score: 5, Funny

    Now, to be fair, Apple's ads said that the G5 was the fastest and first 64-bit PC that wasn't made by a company that isn't Apple.

    Or maybe I'm remembering it wrong.

    Where'd I put my darn bong?

    Oh, here it is, hidden behind my G5.

    Hey, when did I get a G5?

    Who am I, again?

    --
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    1. Re:Am I remembering the ad wrong? by base3 · · Score: 4, Informative
      Those "blemishes" are complaints from customers who tried to get help from a business, and ended up pissed off enough to go through the tedious process of filing a BBB complaint. Even then, to get a "blemish," the business in question esentially has to blow off the complaint. If the establishment responds at all--even if it doesn't satisfy the customer--the BBB considers that "satisfactory" resolution.

      The BBB is nothing but a protection racket for businesses that traditionally garner lots of complaints (e.g. door-to-door sales, home improvement, predatory lending) to avoid escalation of a large number of complaints to people who would actually take some enforcement action.

      The BBB is esentially useless after the fact if you've been screwed, but I personally check any local tradesman, etc. If I see a "blemish," knowing how easy they are to avoid, I do no business with that company. It's the same kind of due diligence as checking Google for references to a mail order company before you place an order.

      --
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    2. Re:Am I remembering the ad wrong? by linuxpng · · Score: 5, Interesting

      First, the process is NOT tedious, at least in North Carolina. You fill out a form online, and mail it in. Also, our BBB shows how many complaints the company has had total, how many resolved, and how many unresolved. That tends to show people what type of business is being run. For example, our local Compusa has over 1000 complaints. 'Bout 1/2 of those are actually resolved.

      I know this because I had to file a complaint against a local company. They were pretty upset to have any mark on the BBB site.

  2. Old news by djupedal · · Score: 4, Informative

    Apple has already stated the ad has run its course and it will be 'mindful' of the request in the future. Meaning we've already made out on that one, better luck next time :)

    1. Re:Old news by Anonymous Coward · · Score: 5, Interesting

      Made out?

      Hmm.

      While Apple's iPod sales remain strong -- the company sold 730,000 iPods in its last quarter and had pre-release orders for 100,000 iPod mini music players -- Bachman said the company's G5 sales could turn out to be disappointing for the second quarter in a row.

      For its fiscal first quarter, which ended Dec. 27, Apple shipped 206,000 G5 computers, short of many analysts' estimates. Bachman has estimated that Apple would ship 195,000 G5s in its current quarter.


      Sounds like it didn't work to me. They hardly 'made out' on that one.

    2. Re:Old news by Anonymous Coward · · Score: 5, Funny

      The other big problem is that there is no opening at the bottom, so once you have finished grating your parmesan you have to open it up and dump the cheese out. Very inconvenient, especially with something that heavy.

  3. Dell?? by chunkwhite86 · · Score: 5, Insightful

    Now whay would Dell of all people make this claim? Dell doesn't even offer a 64 bit PC??

    --
    I'd rather be a conservative nutjob than a liberal with no nuts and no job.
    1. Re:Dell?? by Epistax · · Score: 4, Insightful

      They offer faster computers though. I don't recall the ad in question when 64 bit was mentioned. The only obvious lie I've hear in an apple ad is the world's "fastest, most powerful" computer.

    2. Re:Dell?? by ScottGant · · Score: 5, Insightful

      I must have missed that story where the 3rd fastest super computer in the world is made up of Dell computers.

      Oh right, silly me!

      But seriously, if Dells are faster, and cheaper...why didn't Va Tech use those instead? They didn't get a deal from Apple you know...they bought them all right through the online Apple store.

      I'm not trying to confront you or anything, I honestly don't know. I hear claims of faster and fastest all the time from people, but when it comes down to people using them in applications, it kinda goes out the window.

      So why didn't VA tech use Dells or simular?

      --

      "Music is everybody's possession. It's only publishers who think that people own it." - John Lennon.
    3. Re:Dell?? by w3weasel · · Score: 5, Insightful
      Please know what you are talking about... OSX is and always has been a 64 bit enabled os, by virtue of the availability of the appropriate libraries for use with a 64 bit processor (<cough>BSD</cough>). Why would anyone want a 64 bit os? At least, not untill the average joe needs to move, copy, and edit terabyte sized files.

      what we want, and are starting to get, is 64 bit applications that run on these 64 bit platforms... the OS is just the host, not the workhorse.

      --

      Just as irrigation is the lifeblood of the Southwest, lifeblood is the soup of cannibals. -- Jack Handy

    4. Re:Dell?? by Slack3r78 · · Score: 4, Insightful

      You do realize that moving software to 64 bit just for the sake of 64 bitness is NOT a way to improve speed. In fact, on RISC architechture such as the PPC, a 64 bit binary will generally be slower than a 32 bit binary running identical code.

      The reason for this is the PPC architechture doesn't get any of the boosts such as increased register availablity that x86 does with x86-64 by going 64 bit. The only difference is it can address a larger data set. Unless you're doing something which directly benefits from 64 bitness on a PPC CPU, you'll be better off with a 32 bit binary.

    5. Re:Dell?? by w3weasel · · Score: 4, Informative

      sigh... Photoshop has been 64 bit enabled since the G5 was introduced, Finalcut followed suit shortly after the introduction, and AfterEffects will no doubt be discontinued in the very near future, since Apple will clearly be pushing Shake (64 bit).

      --

      Just as irrigation is the lifeblood of the Southwest, lifeblood is the soup of cannibals. -- Jack Handy

    6. Re:Dell?? by mabhatter654 · · Score: 5, Interesting
      At the time the ads were published Apple's G5 WAS the fastest PC on the planet. True, Dell has some models NOW that are faster...but they're not "PCs" that's the key difference. At the time of the G5 release even the PC sites backed up that claim. Sure it was close, and didn't win every benchmark against DUAL XEONS or OPTERONS, but again the G5 is sold as a desktop PC...not as a server or workstation class PC.

      Apple had the claim to fame for a few months fair and square. They don't run those commercials anymore anyway...and again why does Dell care...they don't sell AMD chips either!!!

    7. Re:Dell?? by adler187 · · Score: 4, Informative

      Micron or Falcon Northwest shipped an Opteron gaming machine targeted at home users. This was the first 64-bit personal computer and most benchmarks showed the opterons faster than the G5, so the G5 wasn't the fastest, wasnt the first 64, it really wasn't anything but the best Mac you could buy.

  4. selective truth in advertising by ruprechtjones · · Score: 5, Funny

    Yeah, because Intel's new chips really speed up your internet downloads...

    --
    Kip Hawley is an idiot.
    1. Re:selective truth in advertising by tomstdenis · · Score: 4, Funny

      with NETburst technology!

      At the very least Intel gave the blue men group a job for a while.

      --
      Someday, I'll have a real sig.
    2. Re:selective truth in advertising by cioxx · · Score: 5, Interesting

      Yeah. I especially like the Intel Centrino laptop commercials where someone is in the middle of the fucking ocean or on the airport runway surfing the internet.

      "Intel Centrino Lets You Unwire Your Life. Now you can enjoy a truly mobile lifestyle!"

      Unless Intel advocates wardriving, I don't see how it's truly mobile. This is far more deceptive to me than G5 ads, which were just designed to let people know that Apple isn't behind times with its processor speed anymore, albeit the wording was amplified to drive the point home.

  5. Where else? by rickst13 · · Score: 5, Funny

    Hmmm... In the UK, TV regulators banned the ad. In the US, the Better Business Bureau could ban the ad. Apple should take their business to Russia. In Soviet Russia, the ad bans you.

  6. Plausable Ambiguity by arashiakari · · Score: 5, Insightful

    Fastest at what? (No, seriously...)

    Fastest selling? TRUE!

    Fastest falling? Maybe (Looks aerodynamic...)
    Fastest obsolescence?
    Fastest at one particular kind of mathematical operation?
    Fastest mobo latency?
    Fastest design and fab process?
    Fastest repairs? (Easy access panel...)

    Heh. Who the hells knows what any ads are REALLY about these days. Lies, Damn Lies, and Advertising. I'm not a Mac-hater, writing this from my lovely 12" iBook G4.

    1. Re:Plausable Ambiguity by Cruciform · · Score: 4, Insightful

      There's one things PCs are *much* faster at.

      Depreciation.

      I could buy a G5 and a fully loaded PC for the same amount today, and try to sell them both in 3 months. The PC would be nowhere near the original purchase price.

  7. Does anyone ever actually believe advertisers? by froschmann · · Score: 5, Insightful

    While truthfulness in advertising is important, this is one of those times where an advertiser made a claim that is kind of hard to prove. A computer that is faster at one thing is not necessarily faster at another. Besides, when you hear "world's best hamburger," you don't automatically believe them solely based on the ads, do you?

    1. Re:Does anyone ever actually believe advertisers? by Cid+Highwind · · Score: 4, Insightful

      Anyone who is into cars will tell you "fastest" without some sort of qualifying statement isn't a factual claim either. A computer that's "fastest" on one benchmark may be among the worst at another, just like a car that would win one type of race easily would have no chance of finishing a different type.

      Consider a race between a top fuel dragster, a 1960s Chevy Chevelle SS, a Honda Civic SI, and a 4x4 Nissan pickup. In a straight 1/4 mile drag race, the top fuel dragster would beat the rest easily. However, if the race were longer than 2 or 3 miles or had sharp curves, the dragster would probably fall apart or crash. In that race, the Chevelle would win. In a thousand-mile road race the Civic would stand a better chance, because it can cruise almost as fast as the Chevelle, but gets 30 miles to the gallon instead of the Chevelle's 7. Depending on how long gas-station stops take, the Honda may have an edge. In any sort of off-road race, the 4x4 pickup would be the only vehicle to finish. Which one is "the fastest"?

      --
      0 1 - just my two bits
    2. Re:Does anyone ever actually believe advertisers? by cosmo7 · · Score: 4, Funny

      Consider a race between a top fuel dragster, a 1960s Chevy Chevelle SS, a Honda Civic SI, and a 4x4 Nissan pickup. In a straight 1/4 mile drag race, the top fuel dragster would beat the rest easily. However, if the race were longer than 2 or 3 miles or had sharp curves, the dragster would probably fall apart or crash. In that race, the Chevelle would win. In a thousand-mile road race the Civic would stand a better chance, because it can cruise almost as fast as the Chevelle, but gets 30 miles to the gallon instead of the Chevelle's 7. Depending on how long gas-station stops take, the Honda may have an edge. In any sort of off-road race, the 4x4 pickup would be the only vehicle to finish. Which one is "the fastest"?

      The correct answer is A, the dragster. The dragster is the fastest because it looks the fastest.

  8. Who really cares about speed? by gilesjuk · · Score: 4, Insightful

    Do average consumers really care about the speed of a computer? most of them are more likely to be looking at the cost of a computer and what they can do with it.

    Now a business is more likely to consider a fast computer if it increases productivity, but then a business is more likely to be clued up about hardware and not be believing the claims of an advert.

    Ultimately the selection of a computer will be based on if it can do what you want for the right price, there are certain pieces of software that aren't available for non-Windows systems and so speed counts for nothing if you need that software.

  9. Re:What about... by Jexx+Dragon · · Score: 5, Funny

    I've been wondering about the new McDonnalds comercial here thats says "Nothing is better then a McDonnalds' burger." Really, everything is better then a McDonnalds burger, well, except egg nog.

    --
    I don't have time to comment my code, the program is late already.
  10. There's a first.... by skidde · · Score: 5, Insightful

    A company making misleading claims? That's never happened before.

    --
    For every karma whore there are four more people with mod points to kill.
  11. Why should Dell care? by thefinite · · Score: 5, Interesting

    As the Apple Turns has an insightful take on the whole thing. I had never heard of the Dell cluster in Buffalo. Bummer for Buffalo.

    --
    Boom Shanka
  12. Fact or opinion? by 91degrees · · Score: 4, Insightful

    I have never ever seen a benchmark that can truly give a consistent, unbiased speed comparison between 2 different architectures. Many benchmarks wil run at different speeds if run twice on the same system, and it's always possible to bias a benchmark towards a certain processor simply by choosing the operations that can be performed efficiently by that processor.

    Given this, I tend to consider speed to be opinion rather than factual information. The fact that a factoid looks like a fact, doesn't make it one. Because of this, I don't see it as a great crime to make semi-substantiated claims iabout speed in the advertising.

  13. Re:I have an easy test. by Jeff+DeMaagd · · Score: 4, Interesting

    It may be fastest, and may have been the cheapest 64 bit desktop PC system on introduction. A problem with making the claim now is that that eMachines has been selling Athlon 64 systems at about $1000 for three months now.

    Apple has long shelved the ad campaign though.

  14. Better Business Bureaux? by CountBrass · · Score: 4, Funny

    And these the same bunch of no-hopers that gave SCO a clean bill of health? Why are we even taking any notice of what they have to say?

    --
    Bad analogies are like waxing a monkey with a rainbow.
  15. Re:I have an easy test. by petabyte · · Score: 5, Funny

    "Apple, the most powerful, lowest priced 64bit based PC available. That is true."

    *Looks at DEC Alpha in corner running NT*
    *Looks at UltraSparc running Linux in other corner*
    *Looks at reciept for both of them*

    So where can I get a G5 for 300 dollars. I could use the upgrade :)

  16. no pain...no gain by djupedal · · Score: 5, Insightful

    Whatever gain/loss there was from the ad is water under the bridge. It's too late now, since it can't be taken back. Surely we don't have to remind...

    "Any publicity is good and good publicity is even better"

    This news is just more publicity...and they didn't have to pay a dime to get it in front of you today. I'd call that making out :)

    1. Re:no pain...no gain by MBCook · · Score: 5, Funny
      Ford: The car for the suicideal maniac in you!
      Ford: A car so hot it BURNS.
      Ford: Keeping your hands warm when starting the car in the winter.
      Ford: At least we fixed the tire problem!
      Ford: Because there is such a thing as too safe.
      Ford: Because we all love pyrotechnic shows.

      It's called spin baby. It's only bad because they haven't thought of a good spin yet.

      --
      Comment forecast: Bits of genius surrounded by a sea of mediocrity.
  17. Re:I have an easy test. by evanbd · · Score: 4, Informative

    You are aware that those numbers are usually LinPack numbers, not just theoretical specs, right? the Xbox probably does run at 80 GFlops in some theoretical sense, when you consider the graphics chip. But, that won't translate into LinPack numbers. The Apple supercomputer, on the other hand, actually has a LinPack score worth mentioning.

  18. Re:I know, there wasn't enough FUD! by Jeff+DeMaagd · · Score: 4, Insightful

    The thing that bugs me is that it takes a complaint from a competitor. Haven't individuals been complaining to BBB and other organizations about Apple's ads? The thing is though that Apple HAS been saying "personal computer" all along that I remember so I don't understand the BBB's comments.

    Intel's "wireless everywhere" ads don't mention the need for a base station, not the likelyhood that such a station won't be found on a freaking mountain for that matter, despite what some of the ads imply.

  19. I'm suing Dell by MacFury · · Score: 5, Funny

    Everytime I see their ad where the guy says, "Dude! You're getting a Dell!" I wait patiently by my door for the FedEx guy. He hasn't showed up yet! I'm awfully disappointed by their lack of honesty in their advertisements.

  20. more advertising goofyness by mabu · · Score: 4, Funny

    My favorite completely ridiculous advertising claim these days is Pentax' claim as the Official Digital Camera of the Internet.

    These companies have gone completely nuts.

  21. Re:Amazing by 2nd+Post! · · Score: 4, Insightful
    It's pretty obvious that Apple's "fastest computer" claims aren't true


    You know, that is *obviously* not true.

    Else the ads wouldn't be an issue.
    Else no one would blink an eye.

    Like the Microsoft ads where the kid starts flying. OBVIOUSLY not true.

    These ads, if OBVIOUSLY untrue, as you claim, then shouldn't be a problem.

    The real problem here, and why Dell is complaining, is that when they were released, they were VERY true.

    It was the most powerful 64bit computer per dollar; that is why Virginia Tech chose the G5 over all other competitors (including Dell) for their supercomputer. No one was cheaper. No one was more powerful.

    Today? No, not THE most powerful, nor the cheapest, offered by an OEM.
  22. And Microsoft..... by ericdano · · Score: 5, Insightful
    And Microsoft says it's operating system is safe and secure and the best. I don't see anyone taking issue with that when it's totally not true.....

    Apple makes excellent computers.

    --
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    I moderate therefore I rule!
    --
  23. Marketing is complex by Llywelyn · · Score: 4, Interesting

    Trying to see whether an ad campaign has succeeded or failed based on the number of sales versus what was predicted in a given quarter is kind of like trying to infer causal effects for a graph showing correlation between two independently measured variables with no other data--a big mistake.

    Whether an ad succeeds or fails often cannot be measured based on sales in a fluctuating economy with a variable product interest. The critical question is would they have sold 206k G5 computers if they had not run the ad campaign? There is also the corollary question of would they could have sold more with a different ad campaign?

    The first of these questions is nontrivial to answer and requires good, well researched data on why your customers are buying the product. Apple may have that data--you most certainly do not. The latter is almost impossible to infer even with good data on people's purchasing.

    --
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  24. Pretty Funny to Me. by OS24Ever · · Score: 4, Insightful

    It's pretty funny to me how a computer maker with only 3% of the total computer market can garner so much attention over one little statement.

    As others have pointed out there have been just as many other biased, false, and outright ridiculus claims such as faster inernet thanks to a processor, dancing flourescant colored clean room suits, and all sorts of stuff.

    yet intel's marketing arm, er, Dell decides they need to file a complaint with the BBB over it and they hold the #1 spot for desktops?

    Things that make you go hmmm.

    --

    As a rock-in-roll Physicist once said, No matter where you go, there you are.

  25. Re:What's so special about speed? by Llywelyn · · Score: 4, Interesting

    Well, speed is a simple, measureable and quantifiable concept.

    Speed in computers is not "simple" and it is not easily quantifiable. Case in point, take the Earth Simulator--rated as the fastest computer in the world right now on the Top500. Any computer scientists could write a program where it would perform painfully slowly compared to a computer with a processor from years ago simply because of how it works and the way it is designed: lots of processors that are good at one and only one thing--vector processing.

    "Speed" with computer begs the fundamental question of "speed at what? I don't think intel's chips offer an FMADD instruction, for instance, which is part of the reason why the G5 is so impressive--it can field two of them per clock cycle. At integer based DSP the G5 is not going to be nearly as impressive--this isn't exactly a first past the post kind of thing

    --
    Integrate Keynote and LaTeX
  26. It might be fast, but is it 64-bit? by VojakSvejk · · Score: 5, Informative

    I have a G5.

    For my code, it's faster clock-for clock than a Xeon, and (usually) slower clock-for-clock than an opteron. Benchmarks can be made to say just about anything, but I bet the G5 is the fastest thing around for some people running their software.

    To date, Apple has not released a 64-bit OS for the G5, and not only has not announced any intention to do so, but simply avoids admitting this to be the case. Think what you like, but even if you think "64-bit" doesn't mean "a single application can access more than 4 GB of RAM", you certainly have to be perplexed by the sense in which Apple claims to have "broken the 4 GB barrier", given that their latest OS provides your app access to the RAM just the way an Intel-based 32-bit system can.

    Since there is not 64-bit OS for this machine (although Linux is very close), I cannot prove that my G5 has 64-bit hardware, tho I guess I believe it.

    I will now accept my troll-mod, since I have posted this atrocity in an apple.stlashdot.org story.

  27. It's going to get worse... by Baumi · · Score: 4, Funny

    Just wait until the BBB finds out that using a G5 will not blow you right through the wall onto your lawn.

  28. Better Bureau steps in . . . why? by UnknowingFool · · Score: 4, Insightful
    Apple claims to have the most powerful, first 64 bit personal computer. That is debatable but they do have numbers to back it up. Now there will always be debate about what numbers to believe and how slanted the benchmarks are . . . yadda, yadda, yadda. The point is that their claim is debatable, but not false. *cough* SCO *cough*

    I don't know about you but is there bigger fish to fry out there when it comes to truth in advertising. If the BB wants to make a statement, why not go after all those diet pill advertisers who claim to help you lose wieght in 30 days without diet or exercise. Or make thousands of dollars working from home in 30 days. To my knowledge, the BB said nothing when movie studios put out raving reviews of their movie by non-existent movie critics.

    --
    Well, there's spam egg sausage and spam, that's not got much spam in it.
  29. Re:Apple Manipulating the Results by nattt · · Score: 4, Informative

    "performed the multi-processor "Rate" benchmarks with hyperthreading DISABLED" because the PC ran faster with them disabled. You're just trolling.

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    -- oldthinkers unbellyfeel ingsoc
  30. G5 Jam from wiebe tech by ITR81 · · Score: 4, Informative
    It allows you add two more drives and allows for 1 terabyte of internal storage!

    They are now working to get 2 terabytes of IS.

  31. Re:The Truth Spoken Boldly by Interested+Spectator · · Score: 4, Insightful

    I agree with you about "lying" being wrong and companies have a responsibility to be honest about their products. But, from what I read, I agree with Apple's approach. They tried to compare apples with apples by choosing a compiler that could be used on both machines. They used a third party vendor to perform the test. They tried to configure both machines to model "real" world use (keyword "model"). Not some pristine lab condition with techies fine tuning the machines to perform optimaly, but more like my computer here at my house, using it the way I'm using it right now. To me, that kind of test, one that models the real world, is more meaningful than one that you'd have to be in a clean room to duplicate.

    --
    jg
  32. Is this anything like... by daveschroeder · · Score: 4, Insightful

    ...Dell claiming that they were the first to ship integrated wireless and antennas in a laptop, even though Apple in fact did it more than a year earlier?

    Maybe someone should "act on behalf of consumers" to notify them of these "inaccuracies".

  33. Fastest, eh? by Swedentom · · Score: 4, Interesting

    How do you measure the speed of a computer?
    Is a 3 GHz P4 with 4 MB RAM faster than a 1.6 GHz G5 with 16 GB RAM? Not likely. So it's not [only] the clock frequency of the CPU that matters.
    A fast computer is, IMHO, one which allows me to perform a certain task in a short time. Think about it - isn't this what _really_ matters? Can I write my essays in a shorter time on a 2 GHz G5 than an old iMac? Not really.

    Comparing Macs and Windows machines, I'd say Macs have always been faster, and will likely be for quite some time. Since the G5 is the fastest Mac, I'd say it's the fastest computer.
    My two cents.

    --
    Sig Nature
  34. nitpicking by zpok · · Score: 5, Insightful

    I think that it'd be a nice waste of time to take some of Dell's claims under consideration and report any false information. After all, they've been "first" in so many things Apple actually beat them to, that it shouldn't be too hard to find something to report.

    I'm not especially vexed by Dell's move, Apple's claim is dubious, although I personally think they make their point: they've got the fastest personal computer you can buy off the shelve. OK, maybe not anymore, next month maybe again, etc etc, who cares, they still make the most pleasing computer afaic, and I don't mind it being fast.

    I am however surprised America reacts to this type of hyperbole. Your presidents get elected on this, all the goods you buy are sold on this, your news is full of it ... Maybe we should be pleased that there's at least some regulation in place.

    Me, I'm still waiting for the "I can't believe it's not Windows" campaign for Linux ;-)

    --
    I think, therefore I am...I think.
  35. Re:Fastest FOR WHAT? by benwaggoner · · Score: 4, Informative

    Actually, the 533 MHz Xeon bus means a dual Xeon system is likely memory bound for a lot of video tasks, which are bandwidth-critical, or a mix of bandwidth and CPU bound. Single-processor P4 is a lot faster than Xeon for video decoding, for example, since the bus is 2/3rds faseter. Dual G5 and Dual Opteron provide way more bandwidth per processor than Xeon in dual configurations, and so win for a lot of media processing tasks.