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AOL-Yahoo-MSN Messaging Unified... in the Workplace Only

bakreule writes "Microsoft, AOL and Yahoo! are teaming up to link their separate instant messaging services for use in the workplace, 'the first major step by the industry leaders to enable computer users to communicate with one another no matter which of the three systems they use.' Sound to good to be true? It is. 'What this does not do,' Root said (yes, that's his name), 'is the holy grail of instant messaging, which is to allow anybody on any network to send a message to anybody on any other network.' It seems that the system, which is aimed for corporations, involves some MS software which acts as an intermediary between the different systems. Sounds like a fancy version of all the open source IM clients out there."

41 of 235 comments (clear)

  1. Why not an Open initiative? by garcia · · Score: 5, Interesting

    Sounds like a fancy version of all the open source IM clients out there."

    No, it doesn't sound like gaim or any other client. It sounds like a centralized control center for tighter watching over employee's IM conversations. gaim doesn't automatically forward my AIM messages to someone on MSN or Yahoo without me having an account on each. This seems like it would do that. gaim doesn't log all my conversations from all networks and store that information in one spot so that my boss can watch what I am sending across the networks.

    Why does MSFT need to be the one doing this? How about an Open initiative that wouldn't require the three IM giants? It would likely be less money, better for the employers, and operate with more features and less bugs.

    Too bad the employers only trust those that shouldn't be trusted.

    1. Re:Why not an Open initiative? by Jahf · · Score: 5, Insightful

      If it uses middleware to translate between them, then it most certainly does sound like Jabber. GAIM, no, Jabber yes.

      However even though this uses MS middleware, it could still be a good thing as it might make MSN/Yahoo/AIM less likely to break their protocols just to stymie the open source clients. Maybe not, maybe they will just tell MS to update their middleware, but no way to tell just yet.

      --
      It is more productive to voice thoughtful opinions (reply) than to judge (moderate) others.
    2. Re:Why not an Open initiative? by ePhil_One · · Score: 2, Interesting
      However even though this uses MS middleware, it could still be a good thing as it might make MSN/Yahoo/AIM less likely to break their protocols just to stymie the open source clients. Maybe not, maybe they will just tell MS to update their middleware, but no way to tell just yet.

      Unless MS is paying them for access to their protocols, I doubt anything will change. I actually think that even if MS is paying for access to their protocols, they will still want the software broken every so often by the other guys, since it forces users to buy the software subscription, while they remain innocent.

      --
      You are in a maze of twisted little posts, all alike.
    3. Re:Why not an Open initiative? by baudilus · · Score: 5, Interesting

      Correction: E-mail in most corporate environments is not usually actively monitored, which is why you never hear about someone being caught for something they sent. Separate from the government, corporations have to justify costs. Spending any amount of money for someone to read through e-mail is counterproductive (read: cuts into the bottom line). E-mail is usually monitored after someone is already suspected of something.

      On a side note, we don't have a centralized IM chat server at my office, but I do know that MSN conversations are logged. IM messages are plain text, being sent over a network, over known ports. So just because you company isn't opting for the MSFT solution to chatting, doesn't mean your conversations aren't out in the open. Any network tech with 2 minutes of free time can do the same thing that you fear so much from Microsoft, without the added cost of the software.

    4. Re:Why not an Open initiative? by dschuetz · · Score: 4, Insightful
      If it uses middleware to translate between them, then it most certainly does sound like Jabber.

      Except that Jabber doesn't allow an AIM user to talk to a Yahoo! user. Unless that's changed in the last couple of years (since I abandoned Jabber for Trillian). The problem isn't multi-system clients (like GAIM or Trillian). The problem isn't centralized logging (which Jabber "proxies" certainly can do, as another poster recounted). The problem is trans-system communication.

      What's needed is something like this: "aim:david" or "yahoo:david" (yes, I'm avoiding using my real IM ID's :) ). But to do this, we'd need:
      • Clients that can have trans-system buddies
      • A server that can accept a message from a client bound for a different system, and route that to the different system
      • A server that can accept a message from a different system's server, pull the IM destination out of it, and pass it on to that user's client
      This isn't even beginning to address the question of passing presence information across systems.

      Having not read the FA, I'm not sure exactly what they're talking about now. If they're coming up with their own implementation of such a system, and just expecting everyone else to modify their servers/clients to be compatible, then I'm not sure it'll work. If, though, there's a cross-provider effort to standardize on some of the above, then there's a chance it might just work.

      Unless, of course, I missed something glaringly obvious. Wouldn't be the first time :)
    5. Re:Why not an Open initiative? by Jahf · · Score: 3, Insightful

      If you use a Jabber server, you have to use a Jabber client (I believe). If your Jabber server has the right transports it can handle Yahoo, AIM/ICQ and MSN.

      However you're right, this only solves -your- end of it, your friend on the Yahoo server can't have non-Yahoo buddies (you just appear as a Yahoo buddy to them using your Yahoo account through the Jabber transport), but it will solve the problems on your end.

      Jabber does at least the first 2 items you mention (trans-system buddies in the client, server can route between systems). If I read it correctly it also does the third. In fact, those things are exactly what Jabber is meant for and also does presence notification.

      Yes, it means you have 4 different accounts for each of the 4 systems, so it is not exactly what you want, but it is a reasonable approximation and could be used in a scenario where a company didn't want to pay MS for their middleware. The biggest problem you have is when one of those systems changes their protocol.

      I also am waiting for that time when I can use a generic client without a middleware server (Jabber or MS) to send messages to a multi-system address space. Unfortunately for now that system is email.

      --
      It is more productive to voice thoughtful opinions (reply) than to judge (moderate) others.
    6. Re:Why not an Open initiative? by Pendersempai · · Score: 3, Insightful

      Basically what you'd need for Jabber interoperability with AIM, YM, and MSNM is consent of AOL, Yahoo, and Microsoft. That is the missing component, has always been the missing component, and will probably continue to be the missing component for years.

    7. Re:Why not an Open initiative? by dschuetz · · Score: 2, Insightful

      Yes, it means you have 4 different accounts for each of the 4 systems, so it is not exactly what you want, but it is a reasonable approximation and could be used in a scenario where a company didn't want to pay MS for their middleware. The biggest problem you have is when one of those systems changes their protocol.

      That that's exactly the problem that I was getting at. Jabber doesn't provide "any user on any network to talk to any other user on any other network" functionality. That's still going to require real buy-in from the other services (which is what I thought this might be about).

      The Jabber *protocol* might have solved all the problems I mention, as far as addressing, routing, and presence information, but they'd still have to get the other IM systems speaking and honoring that protocol (and all the associated client-side issues would have to be ironed out). But as it stands today, *nothing* lets me fire up an AIM client (AIM, GAIM, Trillian, or even Jabber with an AIM transport) and send a message to someone who's only on Yahoo!. That's the Holy Grail, and to solve it will require cooporation from all the players.

    8. Re:Why not an Open initiative? by marcansoft · · Score: 2, Informative

      If your Jabber server has the right transports it can handle Yahoo, AIM/ICQ and MSN.

      Actually, you can use any transport you want, you aren't restricted to your own server in any way: This is Jabber's beauty, that many servers can coexist instantly and (as long as it isn't deactivated, of course) talk to each other. Transports are just "servers" which you see as having all Yahoo/MSN/whatever users, with @ changed to % (e.g. fred%msn.com@msn.thetransport.net)

    9. Re:Why not an Open initiative? by chefmonkey · · Score: 2, Informative
      Actually, it is (relatively) open. Microsoft has a press release discussing the initiative. The passage of interest is:
      Standards-based architecture. Live Communications Server is built using industry-standard protocols Session Initiation Protocol (SIP) and SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE), enabling a broad partner and developer ecosystem.
  2. I tought everybody knew... by hummassa · · Score: 2, Insightful

    Jabber is the holy grail of the IM.

    --
    It's better to be the foot on the boot than the face on the pavement. ~~ tkx Kadin2048
    1. Re:I tought everybody knew... by tcopeland · · Score: 3, Informative

      Right on - Jabber and Jabber4R (or JabberPy). Word.

    2. Re:I tought everybody knew... by hey · · Score: 2, Informative

      I agree. Jabber is a terrific protocol and server.
      Miranda is the best Jabber client I have used (for Windows), GAIM for Linux.

  3. That's cool, but it doesn't affect me by trompete · · Score: 4, Interesting

    I was a trillian user for two years and have now been a Gaim user for a year. The only thing that would change for me is the number of sockets that my computer would maintain.

    I wonder if this movement would also spark a movement toward disabling 3rd-party clients. That would NOT be good.

    Trillian
    Gaim

    1. Re:That's cool, but it doesn't affect me by garcia · · Score: 3, Insightful

      I wonder if this movement would also spark a movement toward disabling 3rd-party clients. That would NOT be good.

      The system that they outline would only be feasible of they did. What could would centralized control be if the employers still allowed third party applications that would get around their gateway?

  4. AOL-Yahoo-MSN Unified by tpgp · · Score: 5, Funny

    AOL-Yahoo-MSN Unified

    Man I'd hate to see the baby.

    --
    My pics.
  5. It sure would be nice... by Iphtashu+Fitz · · Score: 2, Interesting

    If gaim supported all this. My company standardized on Microsofts corporate IM system but all our operations people use linux exclusively. We use gaim to IM with each other but can't access the corporate IM system since there's currently no linux client that supports it...

  6. Not to sure about this ... by auburnate · · Score: 5, Insightful
    If I were AOL or Yahoo, I'm not so sure i would want Microsoft providing the software to provide the intermediary connections. In the light of all the wonderful IE exploits and such.

    My $0.02 ... Nate

    1. Re:Not to sure about this ... by Mr_Silver · · Score: 2, Interesting
      If I were AOL or Yahoo, I'm not so sure i would want Microsoft providing the software to provide the intermediary connections.

      If I was AOL or Yahoo I'd be happy with MS doing it.

      Why? Because neither AOL and Yahoo probably have the development resources to do this and, by having Microsoft, you're almost certain that it'll gain widespread adoptance as soon as they bundle the service into the default install of their server or integrate it into Microsoft Outlook.

      In addition, if it all falls apart, it's Microsoft that has put the most time and resources into it.

      --
      Avantslash - View Slashdot cleanly on your mobile phone.
    2. Re:Not to sure about this ... by Epistax · · Score: 2, Insightful

      Of course you're entirely correct. However if there's any lesson I've ever learned, it's that people don't learn their lessons.

  7. Step toward the future? by RyoShin · · Score: 2, Insightful

    They need to merge all of the IM services in the future, anyway. Having to hastle with 4 different messengers is a pain, regardless if you use the clients or not.

    Imagine if you had to have four different telephones, one for each telephone system. No one would put up with that. No one at all, but everyone finds it the norm with messengers.

    Oh well. Trillian rules for the time being.

    1. Re:Step toward the future? by ACNiel · · Score: 3, Interesting

      You see, one company charges another to carry their call, and the first company, in turn, charges you.

      With all this money floating around, coming out of your pocket, these companies are more than glad to route each other's calls. It all happens for a price.

      If you don't want to have to worry about 4 different clients, there is always email, with its highly standardized protocols that anyone can route anywhere.

      What we really need is a ubiquitous standard like SMTP, for IM. That way, any person can start up their own service, and everyone else could still get the messages. And then a whole new spam threat would emerge, the main downside.

      The fact that we need centralized servers to be logged into is part of the core problem. If anyone could set up a server, it wouldn't matter what messages Yahoo would forward to where, someone else won't be such a prick.

    2. Re:Step toward the future? by BinxBolling · · Score: 2, Informative
      What we really need is a ubiquitous standard like SMTP, for IM. That way, any person can start up their own service, and everyone else could still get the messages.

      Such a thing is already on the way. Incidentally, Microsoft's Live Communication Server (which is the basis for this new interoperability) already uses SIP/SIMPLE as the basis for the protocol. From what I've heard, IBM is going in that direction for its next enterprise IM product, too. The standard isn't completely defined, yet, and every vendor has quirks. It's about like HTML was several years ago. But it's coming.

  8. Re:No ICQ???? by trompete · · Score: 2, Informative

    ICQ is very popular among German youth. Last I saw, their registration numbers were past 250,000,000. I'm still using my 3,000,000 number ;)

    "These people look deep into my soul and assign me a number based upon the order in which I joined"
    - Homer Simpson

  9. Scary. by Anonymous Coward · · Score: 2, Insightful

    For the workplace? Great, integrate 3 different plain text protocols and ask your employees to do business over them.

  10. Competition vs. Conflagration by grunt107 · · Score: 3, Insightful

    I get the need for dominance, which is why interoperability is rarely persued by corporations, but IM itself would be best served as a 'generic' message medium. If it is impossible/difficult to IM 'Bill' 'cuz he uses Yahoo and I use MS, email/phone will normally get the nod.

    To use the over-hyped XML paradigm, standard tags would allow every IM vendor to talk with each other. Then more would use IM, allowing the vendors to add features and lower pricing (economy of scale).

  11. uh oh... by IGnatius+T+Foobar · · Score: 4, Informative

    "This lays the groundwork for instant messaging to become as widespread and useful as e-mail is today," said Taylor Collyer

    If it becomes as "widespread and useful as e-mail" then that means I'm going to have spam popping up on my screen every three seconds. Goodbye, Instant Messaging.

    In any case, this is all nonsense. AOL, Yahoo, and The Beast should all just implement the server-to-server protocol used by Jabber. It's on the IETF standards track and will eventually be used by everyone who isn't one of those three.

    Actually, if one of the big three (probably the smallest of the big three, whichever that is) implemented the protocol, the other two would pretty much have to.

    --
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  12. Jabber already does this and is an open protocol by josevnz · · Score: 4, Informative

    Hello to all,

    This is welcomed news, but the people at Jabber (http://www.jabber.com) did something like this first. Using a Jabber client you can talk to the three other networks by using an special plugin installed on the server (http://www.jabber.org/user/userguide/).

    Also Jabber is a very extensible platform that can be used almost for anything (like System monitoring, for example):

    http://www.jabber.org/about/overview.php?PHPSESS ID =2517926c4f71caed9f6bff1af6843dbd

    Also as the original poster mentions, Gaim already does this without problems (even when Yahoo decides to change their protocol, which is almost every 6 months :)).

    Regards,

    --
    Jose Vicente Nunez Zuleta RHCE, SJCD, SJCP
  13. Re:Net Send by stratjakt · · Score: 5, Funny

    net send is a source of great fun in an office full of morons.

    Name your computer something ominous like "SYSTEM_KERNEL_DAEMON", then do some creative net sends, like:

    net send * This machine has performed an illegal instruction and will self destruct in 45 seconds.

    etc, etc, and so on.

    Hours of fun for the whole family.

    Or, when one new employee was fired around here, the next day I named my machine to his login id and sent some:

    net send * You cant fire me! You are all fucked now! You'll be sorry!

    And watched the panic stricken manager types run up and down the hall screaming "he's in the computer! he's in the computer!".

    Aah.. Good times.

    --
    I don't need no instructions to know how to rock!!!!
  14. SameTime by PktLoss · · Score: 4, Interesting

    When I worked for a larger company we all used Lotus SameTime (often called sometime, as in it should work sometime), it worked quite well, and the integration between the client and corporate lists was really usefull.

    IM clients are a happy comprimise between the phone and email. A phone nesesarily distracts the contactee from whatever they were doing, while many people only check for email every X minutes. An IM message doesn't have to pull them away from whatevery they are doing, and they can respond at an apropriate moment.

    IM clients also provide more granular controll over your status, and display that status to others. With a phone you can answer, check call display and let voice mail handle it, or send all to voice mail. With IM you can be available, busy, do not disturb, away, etc. The fact that this is displayed to others can also allow them to make decisions on wether or not to bother you.

    All in all I am glad to see greater acceptance of IM in the workplace

  15. Think of this from the companies perspective by Zapman · · Score: 4, Insightful

    There are lots of really valid reasons that don't involve big brother for companies to keep an eye on IM communications. First off, I know people in my company who commit financial transactions for the company over IM. It's completely stupid that they do this, but they do it none the less. An audit trail for the company's money is required.

    The second thing I can think of is corperate espionage. Companies spend lots of money on products that audit email leaving the company, looking for sensitive documents, key phrases, etc. We really need the same thing for IM, if it's going to be used in a business context for business data.

    I'd also love to see a promise that the chanel between me and the person I'm talking to is encrypted. I can do that with email: force TLS encryption from my email gateway directly to theirs.

    These are all good things, and don't get to the 'big brother' complaints. Those will be there, and I believe that there will always be a free IM without these auditing requirements for people who don't need them.

    --
    Zapman
  16. E-mail / Chat "snooping" by SeanDuggan · · Score: 3, Funny

    *shrug* I only know of two cases here where people were disciplined for inappropriate emails here. In the firt case (admittedly before I got here), someone was sending out a mildly pornographic dominatrix video of a guy repeatedly getting kicked in the crotch by a lady in high-heeled boots with a subject title of "At least it's less painful than working here." It probably would have passed under the radar if the guy hadn't used the ML-ALL mailing list that included the general.

    The other incident, the higher-ups found out due to word of mouth. With everyone talking, it was inevitable that eventually someone would notice. And so his email logs were requested and he was sent off for sensitivity training. *grumble* And then they went on a hyper-politically-correct workplace bent, making everyone remove pictures of wives and girlfriends from cubicle walls for fear that someone might find them offensive. Oh, the joys of federal government work...

    --
    This sig has absolutely no significance and serves only to take up screen space and waste the time of the reader.
  17. workaround for poor design by dekeji · · Score: 2, Insightful

    There is no reason at all that IM needs to rely on few corporate giants installing centralized IM hubs. The problem is self-created (out of an attempt to tie users into proprietary services).

    The solution is simple: corporations wanting to use IM should take control of their IM infrastructure and install one of the open source IM systems (Jabber, IRC, etc.) on an external server, just like they install their own mail servers. Or they can outsource it to one of many hosting companies that support those services.

  18. Re:This Isn't Anything Revolutionary or New. by gral · · Score: 2, Insightful

    It's exactly like Jabber, only AOL, Yahoo, and MSN will provide their protocols, and tell each other when they change the protocols.

    This already works in with Jabber, but the devs at Jabber, GAIM, and Trellian have to work together to reverse engineer every time AOL, or Yahoo, or MSN decide to change their protocol.

    Now, I have to ask the question, how is this Open Source NOT being innovative? ;-)

    --
    Scott Carr
  19. Jabber does this by wurp · · Score: 2, Insightful

    At least as far as it is possible to do what you're saying, Jabber does it. You can't communicate to anyone on Yahoo unless you yourself have a Yahoo ID, so Jabber makes you get one. Once you have a Yahoo ID or an ID on any other IM, Jabber lets you message to anyone on that IM directly from your Jabber account. It uses *exactly* the kind of aim:david address that you're talking about, using xml.

    Until you get the IM services to accept a universal namespace and messages from another system, Jabber is as good as it gets.

  20. email by Johnny+Mnemonic · · Score: 2, Informative


    This scenario and confusion is what email would have been like if standards weren't set and available for free use--imagine only being able to send an email to someone with the same service.

    Instead, the selfless designers of internet protocols gave away their idea such that it could be implemented by anyone anywhere, and email is a valuable tool.

    Compared to the greedy bastards that are trying to "own" IM, so the end result is that IM is barely more than a toy.

    --

    --
    $tar -xvf .sig.tar
  21. Re:Mindshare by iamsure · · Score: 2, Informative

    I'll be honest - I've used both, and while philosophically I leaned towards Miranda, I've given up on it.

    Why?

    Because on multiple occasions, I've reported bugs with great detail regarding issues with connectivity, and after six releases, the issues never got better.

    As it is even today, I can load Trillian or Gaim and have no problem connecting to the four corporate networks, but Miranda WONT. Thats pitiful.

    Thats why I switched to GAIM - There are *many* plugins and options I really miss from Miranda, but those don't come close to comparing to the simple issue of protocol support. If I cant chat, I cant use the features (duh).

    I'm not alone in it either - the threads I reported my issues in became some of the most-responded-to threads they have.

    Yet still no fix months later.

  22. Live Communications Server? by Joe5678 · · Score: 3, Interesting

    Although the article had just about zero details. My guess would be that Microsoft has simply convinced Yahoo and AOL (read: give big piles of cash to) to connect to the already existing Microsoft Live Communications Server.

    I *think* that Live Communications Server uses "Session Initiation Protocol" which I *think* is a public standard. I would guess that, theoretically any IM client could implement it and connect to Live Communications Server. Although that is purely speculation, there might be licensing fees associated with SIP or Microsoft might have "adjusted" the standard in their own special way.

    So why does Microsoft *want* Yahoo and AOL to integrate with Live Communications Server you ask? Probably because Microsoft's IM market share is so small that nobody really wants to use Live Communications Server. And really, there is not much money in basic instant messaging. However, at $700 for the server, and then an additional $25 per user on the server, there is a lot of money in Live Communications Server.

    We recently installed the trial version and it's crap. The only real thing it gives over basic instant messaging is the ability to archive all messages on the server, which is a necessity for some business. Although they don't give you any way to search through archived messages, it's just a SQL database full of records. Not exactly worth $25 per person.

  23. Google by Anonymous Coward · · Score: 3, Insightful

    Google,

    Many of my fellow slashdotters and I are patiently awaiting your unannounced release of your new Google Instant Messenger. Please release it as soon as possible.

    Thanks,
    Anonymous Coward

  24. Re:Net Send by goddess32585 · · Score: 2, Funny

    the tech dept at my school decided to forbid IM programs when they issued everyone with laptops because, of course, they're for academic use only! never mind that since everyone had a laptop, we were now forbidden to have personal computers in our rooms...so anyway, no IM for us. but there was net send, which they couldn't or didn't disable, so they simply forbade any of us to use it. we all ignored it, they attempted to crack down on it, etc. etc. so one evening during study hours, i needed the math hw from my friend and was waiting for her to send me back. ta-da, in walks my counselor. as jenny's msg pops up on my screen.

    her: what's that?
    me: it's a message from jenny.
    her: huh?
    me: i needed the math hw, so i net sent her about it.
    her: what?
    me: *sigh* we had that meeting, remember, when you said anyone using net send would get detention?
    her: oh! is that what that is? how do you use it?
    me: *proceed to show her the command prompt, etc.*
    her: how interesting. ok, well...stop in my office tomorrow to discuss your punishment.
    me: ....
    *she leaves, i close my door and indulge in some loud and creative swearing*

    so that's the story of how i showed my idiot bitch counselor how i was breaking the rules, and how i got detention for using net send.

  25. Converge the protocols, diverge the media by naily · · Score: 2, Interesting
    When will they learn? The essential power of IM is not just in the current text medium, but in its potential as a multimedia realtime browser. See iChat for a glimpse into the future.

    You see who is currently online (the realtime bit), then decide on how you want to interact: voice, video or text. Easy-peasy. Except 1. it's part of AIM and 2. AIM on PCs doesn't do vid or voice.

    So once again, it's the big boys trying to carve up their own piece of the internet. IT'S NOT REAL ESTATE, IT'S VIRTUAL ESTATE!

    --
    We all live in a state of ambitious poverty. -- Decimus Junius Juvenalis