Tech Support Levels Dropping

NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"

Comments

I hate it when I'm right...

[http101]

I've been predicting exactly this story for the past 2 years. Since I was laid off from my oilfield job, then later at HP, I've had a bit of a chip on my shoulder towards the companies that outsource not only my job, but a chance at life with a future.

HP has been outsourcing our jobs for the past year, but when it comes to doing the dirty work, they call me and ask me to come back to work for a few weeks. What, am I their little bitch? I don't think so... you see, the Indians in India (ironic, isn't it?) are constantly screwing shit up and making my life a living hell. If these Big-Wig companies would use AMERICAN workers to do AMERICAN support, then there wouldn't be a huge decrease in sales!

The "Language Barrier" isn't just the only thing getting in the way. Its the TOTAL LACK OF EXPERIENCE! These Indians have no idea what they're supporting and read everything from a script. Great, its a humanoid robot on the other end of my phone line.

www.hireamericancitizens.org

I used to be a firm believer in HP's quality, but since Carleton S. Fiorina took her seat in the captain's chair, the company has sunk to an all-time low. I'm not the only tech who feels this way and if we don't rise up against our employers and protect our futures as well as our childrens', we may not have a future left to protect!

Re:Capitalism

[Dravik]

All he Indian here are busy driveing cabs. Also, watch out for Iran, they have threatened to cut of the supply of 7-11 attendents.