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Tech Support Levels Dropping

Posted by michael on from the you-want-fries-with-that? dept.

NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"

1 of 531 comments (clear)

  1. Re:HP Customer 'support' by MalaclypseTheYounger · · Score: 0, Redundant

    Flamebait, sure, fine, whatever. It's a true story, and I've got more to back them up as well. I'm also part of a class action lawsuit against HP/Fujitsu for this whole harddrive fiasco.

    I f'in hate moderators. (Aren't you supposed to be paying more attention to modding things UP, not DOWN!?!?)

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