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Tech Support Levels Dropping

Posted by michael on from the you-want-fries-with-that? dept.

NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"

2 of 531 comments (clear)

  1. there should be their by Alien54 · · Score: 0, Offtopic

    need more morning coffee. you all know how it is.

    --
    "It is a greater offense to steal men's labor, than their clothes"
  2. But who's to blame ? by Mr+Europe · · Score: 0, Offtopic

    Originally 'oh' means the letter not the number.

    Am-English are experts in finding new words and funny ways to use old ones. Who else would shorten Christmas as Xmas ? Its actually replacing word Christ with a PICTURE of a cross! It maybe funny, but why is it done? Other examples are numerous.

    As an example, even Finland has its own state (?) office which gives recommendations on new (and old) words, their spelling etc. This keeps the language more understandable and encourages a logic structure. We avoid using foreign language words when speaking Finnish or at least there exists a "proper" alternative. New words conjugate as other Finnish words etc.
    Of course it's the people themselves who finally decide which word will become used.

    Now if Americans cannot understand British-English, who is to blame ?