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Tech Support Levels Dropping
NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"
The reference to "Alabama English" (or whatever state it was) is indicative of a regional dialect. While they may also have a different accent that can impair the delivery and reception of messages between the two speakers, the dialect is the only thing that was actually referenced as a problem.
There are many other differences that could impact the message such as colloquialisms, euphisms (which would also come into play based on cultural differences), slang, etc. However, the only problem noted (from the GP post, I didn't RTFA) indicates that the different dialects are what impaired the communication process.
Alito: A vote for Alito is a punch in the eye to put that bitch back in her place!
That was the point.
Alito: A vote for Alito is a punch in the eye to put that bitch back in her place!
Okay, how do I put this? If you call tech support with or without RTFM, you deserve what you get.
Return that box to the store, you're not qualified to use it.