Slashdot Mirror
Tech Support Levels Dropping
NeoPrime writes "USA Today is reporting on the growing concern of the language barrier, when it comes to tech support. It appears that each year it is becoming more compelling to companies to reconsider the use of overseas help desks. According to this story, based '[o]n a 10-point scale, the average level rated by desktop owners dropped from 7.0 in 2003 to 6.3 this year; notebooks fell from 7.2 to 6.1.'"
"Frank"
"OK, Frank, how do you spell that?"
Gah!
I'm guessing that the kind of people who read USA Today really *really* need manuals and tech support.
And illustrations.
And GUIs.
And they probably love Clippy, too.
"Ooh! Look! My little paperclip friend is back! Brandy, come look! Say 'hi', Clippy!"
"Oh, cuuuuuuute!"
I just went insane after having to tell people things like how to turn on their computer, how to turn it off, and being asked "Is that a capital number 1?" As far as I'm concerned the Indians can have my job and the retards that go with it.
~ All comments automatically moderated -1 since 2004 ~
After listening to Apu on "The Simpsons" all these years, I don't have any problem understanding tech support.
Pete Carr Owner Chatmag.com
Given the headline "Tech Support Levels Dropping", I assumed it meant that companies were decreasing the level (that is, the amount) of staffing -- or at least decreasing staffing in the U.S.
But what the headline is really trying to cmmunicate is that satisfaction with tech support is dropping -- especially overseas tech support -- which might lead to more tech support staff being hired in the U.S.
So should I complain "Slashdot Headline Clarity Dropping", or should I just be grateful it's not a dupe?
Opinions on the Twiddler2 hand-held keyboard?
When I start asking a rather simple question and the next thing they say is "please talk slow, I understand".
> it'd be like someone from London speaking cockney rhyming slang and expecting that to be understood
/sound of quiet sobbing in the background.
Heh. Cockney rhyming tech support.
"What? No, no, I don't *have* a Mac, I have a PC! What? NO! I have *one* broken *Windows* computer! Why do you keep talking about Apples in pairs? And no, I do *not* think this should be lemon squeezy! Give me your manager! No, dammit! Not the *governor!* GAAAAAH!"
I'm guessing that the kind of people who read USA Today really *really* need manuals and tech support.
And illustrations.
And GUIs.
And they probably love Clippy, too.
"Ooh! Look! My little paperclip friend is back! Brandy, come look! Say 'hi', Clippy!"
"Oh, cuuuuuuute!"
I think it was Dave Barry who accused USA Today of being the direct descendant of Weekly Reader.
Plumbing is just a different discipline. The goal of plumbing is to get the crap out of your building. You really don't care what happens once it gets out of your building. That's someone else's problem.
IT is about bringing some crap into your building while keeping other crap out. Calculated crap management is what makes IT a science.
Piro: "I see the RAID controller got 'the screwdriver'."
Largo: "It was not l33t. It deserved d34th."
Yes, my only tool is a hammer. And you're starting to look like a nail.
But it's better fun using the 'un-phonetic' alphabet, which goes something like:
...you get the idea...
C as in Church
E as in Eye
G as in George
I as in Itch
L as in Llanfairpwll..blah..gogogoch
M as in Mnemonic
P as in Psychologist
T as in The
X as in Ten
Did he inhale?
Lahf is lahk a box a choc'lates, you nevva know whut you gonna git.
--
"Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
Day ain't over yet.
--
"Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
"The Scottish accent has much to thank Sean Connery for."
Yesh.
And, besides that, plumbing's easy. There's only two things you need to know:
1. Shit goes down.
2. Payday's Tuesday.
Which is more painful? Going to work or gouging your eye out with a spoon? Find out!
http://www.workorspoon.com
no my father always told me there are 5 rules to plumbing.
1. Shit goes down
2. Air goes up
3. Hot on the left
4. Cold on the right.
5. Payday's Tuesday
The problem is that #1 is not always true. That's when you really need a plumber, and generally at weekend rates.