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Verizon Crippled Bluetooth Features in Motorola V710

djdoubles writes "Apparently Verizon Wireless has put firmware with crippled Bluetooth features in the new Motorola v710 phone. A lot of people have been anticipating a Bluetooth phone from Verizon, only to be disappointed by lack of OBEX. Verizon says they have no plan to add OBEX because it doesn't fit their business model--greedy bastards. PC Magazine doesn't have very nice things to say either. More discussion here."

33 of 366 comments (clear)

  1. As a Verizon customer by Anonymous Coward · · Score: 5, Funny

    I recognize the fact that if Verizon tells me I don't need something, then I don't need it.

    1. Re:As a Verizon customer by PowerBook2k · · Score: 4, Interesting

      Here's what you do- call 611 on your T-Mobile phone, get to customer care rep., and ask to open a trouble ticket for bad coverage. They'll ask for the address where the trouble spot is and a brief description of the situation (inside vs outside, number of bars, etc.). They'll send out a crew to the towers around that address and you'll get text message and call updates about the progress, including when they intend to put new towers in, etc. Best policy of any cell provider I've seen.

      (Standard disclaimer applies- don't work for them, just a happy customer)

    2. Re:As a Verizon customer by cyclist1200 · · Score: 3, Funny

      There's been a rash of that happening. I think there's going to be a sarcasm detector recall in early November.

  2. What are you complaining about again? by stecoop · · Score: 4, Insightful

    Would you rather get shoot with by the BlueSniper with a virus-outy BlueSnarf dart? And we wonder why Ericsson is moving on to other projects - highlighted from the greedy bass-turd article ...so wireless carriers can charge people... Gotta get paid ya know.

    And if you really want a blue tooth phone there is a nifty niche and free capitalist market called eBay.

    1. Re:What are you complaining about again? by BoldAC · · Score: 5, Insightful

      But Verizon disabled the phone's Bluetooth file-transfer function, so you can't wirelessly transfer photos to your PC without using the carrier's for-pay Pix Messaging service

      Yeah, they are doing it for security reasons... yeah, right. As the quote above shows, it's all about the dollars, baby.

    2. Re:What are you complaining about again? by Davak · · Score: 3, Insightful

      Sadly, the system works.

      Charging per minute instead of a flat rate -- that makes them more money.
      Making it difficult for people to trade ringtones -- that makes them more money.
      Charging to send little alphanumeric messages -- that makes them more money.

      and...

      Charging to send pictures through a server instead of directly -- that makes them more money. It's cheap money now as the pictures are small. But when the camera resolution increases or when the phone/cameras can create audio/video, the time required to be online is going to greatly, greatly increase.

      The world of cheap hardware and expensive services just increases and increases...

  3. Verizon is developer-unfriendly by n2rjt · · Score: 5, Interesting

    They do everything possible to keep people from downloading apps, tones, etc directly to the phone. No J2ME on any Verizon phone, as far as I can tell.
    Better to use T-Mobile or Cingular in the US.

    1. Re:Verizon is developer-unfriendly by Nos. · · Score: 3, Interesting

      Its amazing that companies still think this way. Look at the most popular games out there... Doom, Half Life, Unreal Tournament... they're popular because you can download new 'mods' for them. If I were trying to sell a new cell phone/pda I'd want it as open as possible. Release a pretty base funcitoning model, but allow developers to create skins, apps, etc. to it. Your development time is reduced, and people will flock to it if you can get developers interested.

    2. Re:Verizon is developer-unfriendly by kidgenius · · Score: 3, Informative

      You can very easily use the phone as a modem for Laptops and PDAs over bluetooth. I've successfully browsed the web w/ a Tungsten T3 without a hitch. That particular profile is included in the BT setup of the phone right now.

    3. Re:Verizon is developer-unfriendly by ElGuapoGolf · · Score: 3, Insightful


      Verizon's *main* reason for disabling the OBEX functionality on this phoen is simple... they do not want you to be able to take pictures from your phone and send them to others via bluetooth. If the disabling of BT was simply for security, you'd be able to transfer pictures using that nice 40 dollar data cable they'll happily sell you. But you can't with that either.

      I bought my bluetooth phone from Cingular for 2 reasons. I can sync my calendar, and use the handsfree in my car. The phone itself was 100. With Verizon I would pay 200 for the phone (yeah, I know you can get it for 179 from joe's phone shack, but whatever) and I'd pay another 40 for the data cable to sync with my calendar.

      What's the point of Verizon even offering this....?

    4. Re:Verizon is developer-unfriendly by Pii · · Score: 4, Insightful
      This only makes sense if you are making money selling the hardware...

      US Wireless Tecos don't make any money on selling the phones themselves... They lose money.

      All of their cash comes on the back end, through service agreements, long term committments, overage changes, and add-on services with their accompanied charges.

      It doesn't make business sense for Verizon to let you transfer pictures for free, when they could instead charge you for on-air minutes.

      Don't worry... Capitalism has a mechanism to protect you, the consumer. It's called choice. Use another provider, but there are trade-offs. Cingular or TMobile may has cooler phones, with better features, but their coverage areas are far weaker that Verizon's.

      You need to decide up front what you need out of the service... The ability to make phone calls anytime, anyplace, or a cool techno toy that can send pictures to all your pals?

      --
      For those that would die defending it, Freedom
      has a sweet taste that the protected will never know.
    5. Re:Verizon is developer-unfriendly by bigmase521 · · Score: 3, Informative
      I'm not a moto employee, nor would I consider myself a "bluetooth expert" however I am very knowledgeable about bluetooth technology, and this v710 situation in general.

      I have a Motorola V600, and have had it for months. It's a GSM phone, and I use it through Cingular, but there are versions of the v600 from At&T Wireless and T-Mobile. It's a great phone, and bluetooth works flawlessly in every profile, it's not crippled at all. My buddy from work, after seeing my phone badly wanted a bluetooth phone, and almost switched to Cingular just for this phone, but when he heard the v710 was coming out for Verizon, he stayed put and waited...

      Well he got the phone and is pretty furious that he's paid all of this money, and the only functionality he gets out of it is the use of his Bluetooth headset. There are rumors floating all over saying Verizon crippled it, or that it's a firmware issue and will be fixed with a firmware upgrade but who really knows? Verizon does and that's about it.

      My Moto v600: Cingular, perfect bluetooth functionality, and runs java and isn't locked down.

      Verizon v710: Not working bluetooth, runs this BREW which they use to lock you in by making you pay for every ringtone or game.

      There are thousands of free games and ringtones out there, but Verizon wants to make as much money off of their "precious customers" as they can. The bottom line is it's bad for business if you have unhappy customers. The demand for Bluetooth and all of the features of the v710 was there, and Moto provided it, only to have it crippled by Verizon. Don't blame Moto that's for sure. When you pay close to $300 because you want all of the gadgets in a phone, you expect them to work.

      My advice? Get a v600 and switch to GSM.

      I'm a happy v600 owner, and will never think twice about my purchase.

      --
      "I didn't come here to tell you how this is going to end. I came here to tell you how it's going to begin"
  4. Actually sounds OK to me by Marxist+Hacker+42 · · Score: 3, Interesting

    My main wishes in a bluetooth phone are dial up networking and cord-free headsets. For those of us who carry PDAs anyway with a SD card slot, there's an easy workaround for picture transfering- just use your PDA whenever your phone gets full, and at the end of the day before you sync your PDA.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  5. I am OUTRAGED by stratjakt · · Score: 3, Funny

    How DARE they refuse to offer me a feature I don't want!

    GREEDY BASTARDS!

    Is bluetooth not "Beta" to 802.11s "VHS" anyways?

    --
    I don't need no instructions to know how to rock!!!!
  6. crappy photos to by oneishy · · Score: 5, Informative

    It's not only the bluetooth support that is lacking. The colors in the camera are really bad to!

    oh... and you can use iSync with the usb cable, just not over bluetooth

  7. Business model? by Zorilla · · Score: 3, Interesting

    What I don't see is how their business model suffers when a phone's feature exists by default and an extra effort is needed to reduce functionality. They're the ones setting the price, anyway. (since the firmware is being crippled by Verizon, not the OEM, right?)

    It's not like it's a customer service issue. They use flashcards for that anyway.

    --

    It would be cool if it didn't suck.
  8. As an owner of this phone... by DaHat · · Score: 5, Informative

    I've been quite happy with this phone since my purchase of it a month ago, I wish it had full Bluetooth support and I was told only yesterday by customer service that an update will be out in 3-4 weeks to enable full Bluetooth support.

    Syncing of phonebook here I come!

    1. Re:As an owner of this phone... by madcow_ucsb · · Score: 4, Insightful

      Yeah and I was told a year ago by their executive offices that there'd be a tool released by Verizon "in 3-4 weeks" to go in via the data cable and upload progs and ringtones without GetItNow.

      Don't believe a thing those guys say...

  9. NYNEX Still SUX by Doc+Ruby · · Score: 5, Interesting

    Verizon's business model is to force people to place all communications through *them*, regardless of the sensibility of that network model. They're protecting their wireless empire as hamfistedly as they protected their dialup model, charging people 10x for "data lines" for modems over 9600bps, seeking Congressional protection from "always on" ISPs, crushing DSL competition. Too bad the WiFi genie's already out of the bottle. In the future, circuit-switched landlines and CDMA radios might only serve as backups, when our fibers and WiFi associations fail. With luck, the DSL conquest won't be repeated by Verizon Wireless, since colocation infrastructure isn't as necessary.

    --

    --
    make install -not war

  10. Maybe they should have dubbed... by Anonymous Coward · · Score: 5, Funny

    ...their crippled version BlueBalls. All that promise of sexy features, getting everyone excited, then not delivering the goods.

  11. Nothing New from Verizon by retsaMedoC · · Score: 5, Informative

    This isn't the first time Verizon Wireless has crippled a phone. Motorola's T720 phone was also the victim of a nasty hack. The T720 was designed to use Java and Verizon uses Qualcomm's Brew for their Get It Now service. Java was stripped from the phone, not to mention other features like being able to recieve pictures via SMS Messages or the builtin web browser.

  12. It's now safe to turn off your computer. by Doc+Ruby · · Score: 3, Insightful

    What are *you* complaining about? In fact, *how* are you complaining, by using Slashdot? Don't you know that the Internet can give you a virus? Throw away the computer, and never worry about viruses again. Same goes for dating...

    The Ericsson is moving on from *inventing* Bluetooth, to capitalizing on its innovations through mere marketing. That's how tech capitalism works. And since you won't be using eBay anymore, to avoid getting scammed, you might not be interested in learning that Bluetooth phones need a telco carrier, like Verizon. Boy, are you lucky you won't have to make any hard choices anymore.

    --

    --
    make install -not war

  13. ringtones by linuxpng · · Score: 4, Interesting

    I was pretty disappointed to find out they strip midi files from incoming emails. Making it impossible to send yourself free ringtones.. It's even worse that certain polyphonic phones can't receive SMS messages with midi files either. I had to resort to a motorola phone programmer and USB cable. It's unfortunate, alot of people would never go that route to get a dollar ringtone into their phone.

    1. Re:ringtones by liquidsin · · Score: 3, Informative

      I use Telus (Canadian provider) and they did the same to me with an Ericsson T206. They don't actually tell you that they've fucked up the phone - you have to find that out for yourself. They decided it was more profitable to remove the ringtone composer that Sony put on the phone, as well as the ability to send ringtones via SMS, leaving only one option for getting new ringtones - buy them on the Telus website for $1.50 each. Rat bastards.

      --
      do not read this line twice.
  14. Confucius say by Julian+Morrison · · Score: 4, Funny

    ..."if honorable business model depends on building a toll-gate where there are open roads to left and right, soon will have new business model involving burgers and fries"

  15. vote with your wallet by gl4ss · · Score: 4, Interesting

    buy unhindered phones.

    or well, if you really like the walled garden aproach then why not, sure, give them away dollars for doing some simple stuff like moving data few feet. if their services are otherwise very cheap then as a customer it could make sense to cave into feature reductions like this, but i doubt it.

    this is also why on some phones it's a bitch to get the pictures out even if the manufacturer could have very very cheapily added usb or whatever connectivity. it's left out intentionally so the networks that want walled gardens can feel good about them.

    and if you claim that things like this are needed to make running a network profitable/possible.. that's just pure bullshit. you don't even need locked phones for fast adaptation, hell, i'd argue that locked phones being illegal make for a faster adaption.. much easier to compare a) handset prices b) network prices (=less bullshit hidden costs pricing).

    oh and if you start with the "i'd only buy a linux based phone", the 'linux' phones coming are locked up tight - tighter than smartphones available now.

    --
    world was created 5 seconds before this post as it is.
  16. v710 hacker reward by venicebeach · · Score: 4, Interesting

    If you didn't catch this from the nuclear elephant article, he's got a reward pot going for anyone who can provide a hack to enable OBEX on the phone. I think this is a great idea... I would love to see Verizon lose control of this thing. I almost bought one of these things just to be able to sync my address book with bluetooth, and at the last minute my intuition (or experience with Verizon/Moto) saved me.

  17. Small computers by Zorilla · · Score: 3, Interesting

    What phone companies need to realize is that phone are becoming more and more like small personal computers. They have their own set of multimedia capabilities. Take sound for example. First it was a piezoelectric 1 bit speaker, then FM polyphonic sound, now PCM audio. Hell, in Japan, I've seen quite a few phones that have TV tuners. Point being that they now have capabilities similar to desktop computers and need the same freedoms to operatate like them. That includes unrestricted data transfer, creation (ringtones, backgrounds, java games). Imagine being able to store files on your phone in a format not initially supported by it, but then having somebody write software to handle it. (Obvious /. examples being PNG backgrounds and Ogg Vorbis ringtones)

    I hope Verizon either adapts or dies in regards to this.

    --

    It would be cool if it didn't suck.
  18. From the horse's mouth by davmoo · · Score: 3, Interesting

    If Verizon is indeed purposely crippling bluetooth, and has no plans to "fix" it, then they need to be looked at for false advertising. From their own website I quote:

    "And with Bluetooth wireless technology, you can make hands-free, eyes-free calls, and connect to your PC or PDA whenever and wherever you want."

    --
    I want a new quote. One that won't spill. One that don't cost too much. Or come in a pill.
  19. Re:Sept 4th Update? by peterdaly · · Score: 3, Informative

    posts here discusses info from motolora saying stating that file transfer is coming in an update in early Sept. First reference is post #6, but it is talked about after that.

  20. How to get out of your Verizon contract early... by ElGuapoGolf · · Score: 3, Interesting


    This works, swear to god.

    About 3 years ago, one of their account people noticed that my contract had expired and I was a month to month customer. He called me, pushing a new 2 year contract. I didn't really want it, but he swore new bluetooth phones were coming that fall. Since I wanted bluetooth, and none of the other carriers had good coverage in my area, I figured why not... the new plan was cheaper and all. Seemed good.

    Cut to 2 years later, with 6 months left on my contract. I have a Bluetooth PDA, laptop, and the car I was expecting delivery of (Prius) had the Bluetooth Handsfree in it. There were rumors of a Motorola with bluetooth coming soon on the Verizon network, but I couldn't risk it. I had to get out. Here's what I did...

    I emailed customer support. Sounds simple, right? But the beauty of this is, a real live person emails you back. Sure, it's a form letter at first, but if you keep emailing back, and keep bringing up your original points (bluetooth, customer rep lied to me, etc), they'll go off script.

    And clearly they underestimated my resolve to keep hammering at them. It cost me nothing to email them. They had customer service reps spending time trying to figure out how to respond. The time they spent with me couldn't be used for other customers... And, honestly, it was funny as hell for me.

    After nearly 2 dozen back and forth emails, they agreed to let me out of the contract early. I switched to Cingular, and now have an uncrippled and fully functional bluetooth phone. And a signal. Life is good.

  21. This is bogus and untrue OBEX will be enabled. by GhengisCohen · · Score: 4, Interesting

    Verizon is releasing thing phone with some features disabled, they will be enabled in November for full compliance including OBEX come November. Will someone fact check before this is posted. They released that information last monday. -GReg

  22. Re:Will they actually activate it? by Pantheraleo2k3 · · Score: 3, Informative

    1)Only GSM phones use Subscriber Identity Module (SIM) cards. IIRC, ATT Wireless, T-Mobile, and Cingular use GSM (IANAAmerican so I could be wrong)

    2) CDMA providers activate your phone by entering the Electronic Serial Number into their system. Sometimes you can pull a fast one but generally they will not activate a phone you purchased yourself