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eBay Begins A Change

Posted by ryuzaki0 on from the altering-the-auction-world dept.

ctwxman writes "If I hadn't double checked the routing, I wouldn't have believed the email I just received from ebay was real. After all, who is 'spoofed' more than ebay? But it looks like they're making some major structural changes in the way they deal with their customers. This includes, "giving our CS reps the flexibility and tools they need to really take care of you. So, to start, within the next 90 days, we'll shut down most of our automated email responses. Our users will get a "real" e-mail response to their questions - you'll hear from a human being who will try to help you with your problem or question right off the bat. We will only use auto responses to acknowledge receipt of spam or policy violation reports." Wow. However, don't read everything at its simplistic face value. When they say, "We also think the time has come to expand phone support," it's only for sellers. Still, this seems to be movement in the right direction. Now all they have to do is take a little more responsibility with fraud protection." The message is online; granted, this isn't the most exciting news ever, but it will end affecting a lot of people.

43 of 223 comments (clear)

  1. Paypal by Isosonys · · Score: 4, Insightful

    We bitch more about PayPal then Ebay. How about you fix Paypal first.

    1. Re:Paypal by Jeff+DeMaagd · · Score: 4, Informative

      I wonder how much of a problem Paypal really is. Problems affecting only 0.1% of customers can be a real big deal on the Internet.

    2. Re:Paypal by karmatic · · Score: 2, Interesting

      But they aren't a bank. They are a money transfer service, and that is why they can offer a lot of the services they do.

      If they were regulated as a bank, they would have to behave like a bank. Personally, I'd rather have a little more risk, for better functionality. If you don't want to make that tradeoff, use a bank.

    3. Re:Paypal by the+unbeliever · · Score: 2, Interesting

      They offer debit cards to access your paypal account via atm's and credit card purchases. They are acting as a bank, therefore need to be regulated as one.

    4. Re:Paypal by b0r0din · · Score: 2, Interesting

      They are a money transfer service

      What do you think a bank is? Banks transfer money constantly. That's their job, among a slew of other things. They also 'store' money but a lot of it is transferring balances from different accounts.

      Paypal offers debit cards and other money services, including a basic savings account. They do store money, as much as others would believe they don't. What do you think a paypal balance is?

      They are a bank, they should be regulated as such. End of Story.

  2. Walmart by RicJohnson · · Score: 5, Informative

    The ONLY reason eBay is alive is because they the Walmart of auctions - they have the biggestest marketplace, so everyone else has go to them to sell.
    It is not because they have any clue about what customer service is.
    I have had quite a few friends loose money on ebay. When they filed a report - what did they get? A FORM LETTER saying "we can not help you...". Any yet ebay/paypal still collected THEIR fees.
    There are a few good aution helpers, where they list, sell, and package your goods for you but they charge 40%!!!
    EBay will be around for a while, but this move is an attempt to keeping growing in a market that is starting to die. Auctions used to be fun, but until somebody can offer a guarantee to protect the little guy, more people will just as soon buy at Walmart. And that is not a good thing.

    1. Re:Walmart by gowen · · Score: 5, Insightful
      It is not because they have any clue about what customer service is.
      I think they're also helped by the fact that the vast majority of their customers never need the customer service. Feedback makes it relatively straightforward to identify reputable sellers, and if you're prepaid to pay a little more to deal exclusively with them, it usually just works. (Failings of the USPS notwithstanding.)

      Making listings of your own is relatively tricky (although still not actually terribly difficult), but the vast majority of ebay users never do that.
      --
      Athletic Scholarships to universities make as much sense as academic scholarships to sports teams.
    2. Re:Walmart by mbaciarello · · Score: 4, Interesting

      but until somebody can offer a guarantee to protect the little guy

      They did protect me though, and finely so. I filed for PayPal Buyer Protection as I had not received an item (worth ~$100) for a whole month after the successful bid.

      I filled all the required information, the seller did not reply to PayPal enquiries, and I had my money back in 8 days - 2 days sooner than what they specify in the FAQ.

      Actually, they were so efficient, and the seller so stupid, that a couple of weeks later I even received the package. I never knew if it was a second shipment, or a very late first shipment.

      I contacted the seller and paid him again, more out of fear that I might be considered a PayPal fraudster/exploiter than out of respect for him.

    3. Re:Walmart by magarity · · Score: 5, Insightful

      I have had quite a few friends loose money on ebay

      This is why the customer service phone support is only for sellers.

      News Flash: The sellers on eBay are the only customers of eBay.

      Buyers are customers of the SELLERS. People don't lose money to eBay, they lose it to someone who placed an ad on eBay. Wanting eBay to reimburse a bad sale is like wanting the newspaper to give your money back on something you bought via a classified ad. Do you think the newspapers give refunds to people who list bogus classified ads?

    4. Re:Walmart by Anonymous Coward · · Score: 5, Interesting

      Uh, the level of fraud with the feedback system is enormous.

      Besides astroturfing, I've had several sellers leave negative feedback, and offer to retract the feedback if I rescind my fraud charges. Because of the enormous volume they do, the can take a hit on a few negative feeckbacks and still keep a relatively high percentage of positive feedback. Or simply open new accounts and have a few friends by things in order to establish credibility.

      Ebay has been unresponsive to this, and as Ebay collects revenue primarily from sellers; this isn't likely to change.

    5. Re:Walmart by Durzel · · Score: 4, Insightful

      Hit the nail on the head.

      eBay is so pervasive in the auction sector, what with its continual name-dropping in feature films, music videos and so forth that it can pretty much charge what it likes and know it'll still be regarded as the de facto auction site.

      Recently they made a stand about sellers enforcing a percentage rise for whenever a buyer paid using Paypal. Justifable really, since the seller loses out to the tune of ~3% otherwise.

      Also, the concept of a Final Value Fee has no justification in my eyes. I can understand eBay charging a variable listing fee (depending on the item visibility & features), but to charge someone a variable percentage of whatever they sell their item for is absurd. Imagine selling a car via a local newspaper, and finding a representative at your door demanding a cut in addition to whatever they charged you to list the item in the first place!.. oh, and then finding your bank asking for their cut too for processing the money.

      It wouldn't be so bad if they were a shining light in the customer service stakes, but their track record is atrocious. Not only are they notoriously slow at answering dispute resolution correspondance, but invariably they wash their hands of all but the most legally threatening (to them) issues. Feedback arbitration is practically non-existant, with malicious negative feedback being effectively permanent (even from members no longer registered and/or banned!).

      As others have remarked - they will find some way to pass whatever costs they have to bear as a result of this CS initiative, whether it be to the buyer or seller (or both).

    6. Re:Walmart by magarity · · Score: 4, Insightful

      Also, the concept of a Final Value Fee has no justification in my eyes

      Welcome to the world of auctions. This is not some new way to cheat you thought up by eBay; from an estate auction to a livestock auction to classical art at Christie's, all auctioneers charge a percentage cut as well as a base fee.

    7. Re:Walmart by drinkypoo · · Score: 2, Interesting
      I'm currently dealing with a problem with an ebay seller, "rpd_us". They have 100% positive feedback. They posted a fraudulent listing, to which I responded; They said an item was new, and it came to me missing parts and with a scratch on it. The entry on their mailing sticker identifies them as RAPID DISTRIBUTION, and the credit card charge is from "MICKLOS DISTRIBUTION". I had to threaten them with the ebay fraud process to even get them to agree to refund my purchase price, which they said they did already - and they haven't. I used a debit card, and I've already checked my account information to see if there is a credit, which of course there is not. As it is, they are only agreeing to refund my purchase and original shipping, but not the cost of shipping this crap back to them. Naturally, I will be trying to go through the fraud process if this don't agree to pay that. It's already cost me more in time than I paid for the stupid item.

      Everyone should do themselves a favor and buy only from sellers who are either just some guy with something they want, or from retailers with assloads of positive feedback. Those people have an interest in protecting their feedback ratings, because just opening a new account would make them lose the huge number next to their nickname.

      Out of the ten or so auctions I've won (all for small stuff) only five of the sellers were actually responsive and sent me stuff on time. One of them even forgot to send me some parts, I emailed them to ask them to send them, they asked me where I wanted them sent (uh hello, I gave you the item numbers bozo) and I still don't have the items. That reminds me, I should go email that guy again.

      If you see auctions for cellphone stuff from the guy listed at the top of this comment, don't buy from them. They list used stuff as new. They are a pain in the ass to deal with. They actually tried to make excuses originally saying that it was new because it had never been used, and that it had been hanging around their warehouse for a long time, which is why it was scratched. As if I care! I ordered new, I want new. This is awfully reminiscent of BZBOYZ.COM (see my journal) listing "retail" items on pricewatch, then informing you that they are OEM after you place your order, and trying to upsell you to the retail box. Isn't advertising fraud, like, illegal?

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    8. Re:Walmart by HeghmoH · · Score: 3, Insightful

      I used a debit card, and I've already checked my account information to see if there is a credit, which of course there is not. As it is, they are only agreeing to refund my purchase and original shipping, but not the cost of shipping this crap back to them. Naturally, I will be trying to go through the fraud process if this don't agree to pay that. It's already cost me more in time than I paid for the stupid item.

      What are you waiting for? They obviously ripped you off, and now they're stalling. Report them. If that doesn't go anywhere (and don't give it too much time), call your bank and tell them that somebody ripped you off. All purchases made through the credit card system, debit cards included, have 100% purchase protection for all transactions without a physical signature. Tell them what happened, and they'll take it from there.

      And in the future, make all of your online purchases with a real bona-fide credit card, not a debit card. While they both have the same protections in theory, the fact that the credit card doesn't get your money until after you're satisfied with the purchase puts you in a much more advantageous position.

      --
      Mod down posts with a "Free Mac Mini/iPod" sig, they're spam!
    9. Re:Walmart by Wiseleo · · Score: 3, Informative

      I am supporting an ebay store stores.ebay.com/daretowear

      I also have prior experience at handling collections. When a customer initiates a fraudulent transaction or refuses to pay, I go after them. I've found that using the SquareTrade service is not too difficult. While it does have its faults, is a reasonable way to get fraudulent negative feedback removed, provided that you are a reputable party to the transaction.

      I personally can't wait until SquareTrade implements binding arbitration. Binding arbitration takes ST from being a virtual counseling session to a virtual courtroom with legally binding decisions.

      Never rescind fraud accusations, and pursue the sellers. Small claims court is probably your best bet. I haven't had to resort to that measure yet, since we are pretty effective at getting paid, but that's always an option in the event of such abuse. Mentioning to the seller that they could be suspected as guilty of interstate mail and/or wire fraud, which is a very serious federal offense, may also enable you to get the matters resolved. After all, eBay will retract unjust feedback if told to do so by law enforcement.

      Good luck!

      --
      Leonid S. Knyshov
      Find me on Quora :)
  3. Higher Ebay Costs = Higher Ebay Fees by bigtallmofo · · Score: 5, Insightful

    Before you get all excited about having EBay offering all this great customer service, realize that it comes at a cost. A cost that will be passed on to you - the people that use EBay, both buyers and sellers.

    --
    I'm a big tall mofo.
    1. Re:Higher Ebay Costs = Higher Ebay Fees by shadowkoder · · Score: 3, Interesting

      I don't have a link right off hand, but I read this story yesterday off Goggle News and part of the announcement is that they are removing whatever fee increase that happened recently. I beleive it had something to do with a seller fee that was actually causing some auctions to COST money. So while what you say might be true (they could easily distribute that cost elsewhere) that is at least one area I do not think they will touch for awhile.

    2. Re:Higher Ebay Costs = Higher Ebay Fees by korbin_dallas · · Score: 2, Interesting

      Thats correct.

      First ebay send out a e-mail saying that ALL the fees were going up on Feb 19. Not just up, but DOUBLE the current rates.

      So I think about this for a few minutes, thinking crap, I'll just close the stupid account. But I put it off til later.

      Second, after a day or two, is this second email clarifying that the double fees ONLY apply to ebay 'stores'.

      Then the next day, is this email from the President, about sevice and other crap.

      That says to me that the fee hike isn't flying, and this presidents message is there to assage the feelings of the storefront owners. I beleive the idea is to reduce the listing(fixed) cost while doubling the sell percentage from 4% to 8% of the final sell price. This would rake in 2x as much money as before. Gee, I was hardly making any money before.

      Wonder how the shareholders will feel when traffic takes a hit?

      --
      They Live, We Sleep
  4. About time? by hsmith · · Score: 4, Interesting

    The most god-awful thing about ebay is: there is no way to get in touch with a real person there. There is no way to find a 1-800 number to talk to flesh and blood to solve a problem. I have had issues come up a number of times that automated emails and "faq's" wouldn't solve.

    about time they are moving to a more "customer friendly" system...

    1. Re:About time? by odano · · Score: 2, Informative

      Yeah, PayPal is infamous for this.

      Until of course <URL:http://www.paypalsucks.com> came about to show us the way to paypal customer service.

    2. Re:About time? by veganMalcontent · · Score: 2, Interesting

      Dude, look here (scroll down past the pictures of my cats). At one point I tracked down their phone number and put it on my website for the convenience of all. I also put Amazon's number there. There's an easy trick to finding any public company's phone number, which is to look at their SEC filings.

  5. Spoofed emails by Patik · · Score: 3, Insightful
    After all, who is 'spoofed' more than ebay?
    Uh, how about PayPal?
  6. About time by Anonymous Coward · · Score: 5, Interesting

    Perhaps this is in response to constant criticism that eBay has ignored complaints and refused to talk to users over serious problems? The UK consumer program Watchdog did a peice on eBay not long ago. Users had experienced fraudulant transactions and downright theft via. other eBay users but had been stonewalled when they tried to complain to eBay to get the problem resolved. Watchdog found it near impossible to contact and speak to a real human being at eBay. If a TV production crew couldn't speak to anyone, what hope do normal users have?

    So it's about time. Lets just hope the "real humans" at the other end of that email address arn't constricted into responding like a robot from a pre-written script..

  7. Buy it now? by serith · · Score: 4, Funny

    I'm surprised that they just haven't had auctions to talk to real live customer service reps ;) "But it now for $1/min!"

  8. Hmm by ricotest · · Score: 4, Insightful

    Automated replies are often useful. If the human customer reps are going to just dole out the same answers over and over, they're no more useful than automatic replies, but a whole lot more expensive.

  9. Great, they'll hire David Spade "No" Guys... by Ancient_Hacker · · Score: 4, Interesting

    As a long-time eBay seller, I have mixed feelings. On the one hand, one suspects they'll just hire a bunch of David Spade "No" Guys... Many times I've reported obviously fake sellers. They write back that they won't do anything until 3 cases have been confirmed against the seller. I round up two other badly screwed buyers and submit the info... They reply that's still not good enough, case closed. --- On the plus side, I've received over 500 personal checks as payment from eBay buyers, and NOT ONE has bounced.

  10. More interesting is the 5 Cent Listing Fee Drop by Cr0w+T.+Trollbot · · Score: 2, Informative
    To my mind, the more significant change is the 5 cent drop in listing fees. Given that I've listed over 100 items (most SF/F/H paperbacks) in one week, such a small change quickly begins to add up. Of course, that only partially offsets other eBay nickle-and-dime-to-death fee hikes in recent years, including a hike announced just last month for Buy It Now fees.

    But it still may not be sufficient. Sell-through rate in eBay has been steadily declining for the last 18 months. If I can't make money on eBay, I'll just stop listing there.

  11. Woot! by Jinsaku · · Score: 2, Informative

    I've been buying and selling on ebay for almost 7 years, and this is a sigh of relief. Ebay has, in the past, had the worst customer support this side of Paypal and Comcast. Basically, if you had a problem, you're screwed. It's nice to see them going in a positive support direction (hopefully it's not just smoke and mirrors).

    --
    -- Jinsaku
  12. Ricardo by mirko · · Score: 2, Insightful

    I guess they lost too many customers to Ricardo as most people I know associate "selling" with ricardo and "scamming" with eBay.

    --
    Trolling using another account since 2005.
  13. Substantial Database? by duffbeer703 · · Score: 2, Informative

    A+++++++++ Awesam comment! Great point! Asset to Slashdot!! A_++++ super!

    Fraudulent sellers spend a couple of weeks trading $0.25 recipies and baseball cards, leave comments like "A+++ great labtop!" wait a few months for the contents of those auctions to be removed by eBay, then ripoff unsuspecting users.

    --
    Conformity is the jailer of freedom and enemy of growth. -JFK
  14. Factors taking hurting eBay by Anonymous Coward · · Score: 4, Insightful

    1. Froogle.com can search eBay and other auction sites as well as online stores. This is leading traditional eBay sellers to list on other online auctions sites such as Overstock, Amazon and Yahoo to avoid the hefty eBay selling fees, yet still be seen.

    2. Niche Sites - The rise of niche sites devoted to one type of merchandise: Astromart for telescopes, Timezone for watches, Amazon for books, AuctionArms for sporting goods ...

    3. Death of the collectibles market and commodization of PC parts - The bread and butter of eBay has been it's collectible market, which has taken a hit in recent years due to the economy. PC parts were another money maker until they became dirt cheap thanks to commoditization.

    Already eBay is starting to disappoint in earnings, a direct result of all these niche players.

  15. Greatly exagerrate + Missing word? by Anonymous Coward · · Score: 2, Interesting

    First, there's a missing word in the news summary. Last sentence: "but it will end affecting a lot of people."

    It will end what?!

    ---------

    Second point: The complaints regarding customer service are rather exaggerated. Yeah, you get an auto-response when first submitting an inquiry/email. I had my account shut down for no apparent reason. I sent a email (not just a rant email, but a sensibly written email with my contact information, including phone #).

    Within 48 hrs i received A PHONE CALL. That's right. Not an email, but a phone call from an Ebay customer service agent. He and I resolved the issue that had caused my account closure, and then right there while on the phone with me my account was reactivated. How's that for customer service? That happened in August 2004.

  16. T'is good to have... by zijus · · Score: 2, Interesting

    ... the ability to talk to real human. Though I don't trust ebay/PayPal to solve my problems for me. That is why... I don't use PayPale.
    I have got just a few transactions, but some with rather big money + international shipment & payment. No way I go for that if I don't have individual bank account details. It does not solve the problem. But if something goes wrong I know where to start. Ebay is out of the loop. And the end seller (thieve) knows I'll be able to track things down.

    This is a hassely solution in order to initiate a payment, but it's more peaceful. Your choice: less hassle in general => big hassle when it goes wrong or a bit of hassle every time and less chance of the big shite to come up. (Oops also: no credit card number in the wild... That's a big peace of mind.)

    Z.

  17. If they really want to prevent fraud... by DestinyBWL · · Score: 4, Insightful

    ...how about they eliminate e-mail from the "ebay process" all together. I mean seriously, create a "Private Message System" that will allow both buyers and sellers to communicate, and allow ebay to communicate with its customers at the same time. Set it up so that you can choose to receive e-mail notification when you recieve a message so that you can still check your e-mail for new stuff, but keep the messages ON ebay itself. This way you can know when ebay messages are official or not. Obviously the primary exception to this would be password loss.

    --
    Bradford L.
    http://www.modemhelp.net
  18. Yes, but will it change anything? by AtariDatacenter · · Score: 5, Insightful

    When I report a powerseller with a 99% feedback rating, will you listen?

    Even if this powerseller takes VHS quality fan tapes that have been very poorly burned to DVD-R and sells them for $25+? Even if it violates the over-the-air recording policy, dvd-r policy, and copyright policy?

    Even if I point out the many many feedbacks which agree with my point of view? Even if I include the email where he sells additional items outside of eBay?

    Will you be there eBay? Will you listen? Or will you continue to go after more petty things like arcade collectors selling real bootleg pac-man PCBs from the period?

  19. I have to Agree - PayPal need serious help by cybrthng · · Score: 5, Informative

    I find it amazing that you can sell something according to the Terms of Service on EBay and a buyer can renig on such contracts through PayPal and get there money back.

    I will NEVER sell tickets on Ebay again due to being burned in such a fashion where the person purchased tickets for a specific date, got the tickets but didn't open them and sent them back and did a refund request on PayPal. PayPal asked for the shipping tracking and saw it was returned to sender so they reversed the charges and gave the money back to the buyer.

    For someone who did 15k in paypal billing that year to get ignored and to have no one able to answer my calls and emails was pretty upsetting to say the least. To have an "All sales are final" sale get reversed because of a cheating buyer was upsetting but to freeze my account and hold my money until I authorized an illigitimate refund was icing on the cake.

    Paypal purposely won't accept visa or mastercard payments on reversed charges because they know they couldn't win a disputed or cancelled charge with Visa/Mastercard - Remember that when you let them suck money out unprotected via an EFT/Bank draft.

    oh, and the insurance up to 500 only protects the buyer..

    Seller beware.. ebay and paypal aren't out to help you.

    1. Re:I have to Agree - PayPal need serious help by NitroWolf · · Score: 4, Interesting

      Never let them take the funds from your bank account. I always Paypal from my American Express. If there's a problem... Call Amex, Amex drops the hammer on Paypal and it's done.

      Amex never questions me, and has always been helpful. There's a lot of things wrong with Amex, but customer protection from BS like this isn't one of them, and that's why I put up with a lot of thier inane crap.

      I especially love the little blurb Paypal puts up everytime I use my American Express as my funding source, something along the lines of: "Paypal offers buyer protection up to $1000. There's no need to use a credit card, blah blah blah. Are you sure you want to switch your funding source to American Express?"

      Haha, yeah, I've been on the receiving end of your "buyer protection." Paypal does exactly squat. Ship someone an empty box and you've fulfilled your obligation as far as Paypal is concerned. Buy protection my ass... thanks, I'll keep using American Express that offers REAL buyer protection.

    2. Re:I have to Agree - PayPal need serious help by Rorschach1 · · Score: 2, Insightful

      "May PayPal & eBay both rot in hell..."

      It's the rip-off artists I want to see rot in hell. PayPal and eBay both provide useful services. Yeah, their fees could be lower and their customer service could be better. They've just got a lot of scum out there to deal with.

      I made several thousand USD in PayPal sales through my own website last year. Yeah, I paid 2.9%. But I didn't have to pay monthly fees for a merchant account, and I was able to integrate their payment notifications with my own order tracking database. And being a legitimate, responsible seller, I've had no problems with customer complaints or returns. 2.9% is an acceptable price to pay for their service.

    3. Re:I have to Agree - PayPal need serious help by peg0cjs · · Score: 3, Interesting
      I have no problem with the fees they charge. As you said, 2.9% is acceptable (and actually quite in line with what you would pay for a merchant account elsewhere anyways). What I have a problem with is them standing up and saying: "We certify this buyer/seller as being trustworthy, please do business with them." Then when it turns out that person is a thief they pull the ole duck & cover caveat emptor crap.

      If they say nothing about the reliability of a vendor, then I agree (somewhat) with buyer beware, but they are still providing the forum for this transaction, and are in fact acting as the middle-man for the whole transaction now that they have acquired PP. They bear some responsibility for fraud protection because they are the clearing house, but they are intent to dodge that to the extreme. That's what I have a problem with.

      --
      Karma: Excellent (Mainly due to Bill & Ted's Karma Adventure)
  20. Buyers vs. Customers by SeanDuggan · · Score: 2, Interesting

    The problem here is that IIRC, eBay doesn't position themselves as being an intermediary. They position themselves as the medium. (I'm probably mangling the vocabulary here. I'll explain) GamesTradingZone essentially acted as an intermediary, much the same of as a newspaper's classified ads. All they're in the business for is presenting the ad. In contrast, eBay involves themselves in the tracking of the sellers and buyers and handles the transations (to the point of having bought up PayPal, the company which was most popular for shuttling payments around).

    --
    This sig has absolutely no significance and serves only to take up screen space and waste the time of the reader.
  21. Re:Learn to live with it by strelitsa · · Score: 2, Interesting
    I use a good visa card and I know that (should I need to) I can rely on them to invoke a charge-back.

    Then you are smarter than me. I failed to notice that my former bank would not do chargebacks on credit card transactions. I found the relevant codicil in 2-point agate type in the middle of my cardholder agreement. As a result, I ate a $40 charge when I won a merchant's auction and paid for but never received the merchandise. The merchant pleaded empty pockets but merely cancelled their name and popped up under another one. And EBay's claim submission mechanism is useless unless you pay a nonrefundable $20 (half the transaction cost in this case) to "validate" the claim.

    That was my only bad EBay experience. I have a new bank too - one that pursues and honors chargebacks.

    --
    No mod points, no meta-moderating/Firehose/all the other free work Slashdot wants me to do.
  22. Re:Is it just me? [OT] by Ozy311 · · Score: 2, Informative

    I work for eBay, and if you think that that is actually a V2 ISAPI dll serving content, then our strategy has worked well. That URL looks like that for backward compatibility for URL's when we were auction-web.

  23. PayPal alternatives by alexo · · Score: 2, Informative


    In Canada, there are several alternative money transfer methods that you could use instead of PayPal. They have their limitations but they work.

    Try:
    - INTERAC Email Money Transfer
    - HyperWallet

    They may be others as well.