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How the Spam Industry is Sustained

mOoZik writes "The BBC has an interesting article about spam and why it's still around. According to a survey, nearly 1/3 of users have clicked on spam messages and 1/10 have bought products advertised therein. "If no-one responded to junk e-mail and didn't buy products sold in this way, then spam would be as extinct as the dinosaurs.""

43 of 371 comments (clear)

  1. 1 in 10? by Anonymous Coward · · Score: 5, Insightful

    That's an average right? Because I can't see how 10% of people have bought stuff from spam. I think that guy who likes buying spam stuff is driving the average up.

    1. Re:1 in 10? by lucabrasi999 · · Score: 4, Funny
      I think that guy who likes buying spam stuff is driving the average up.

      BTW, I would like to make the public announcement that I have a basement filled with cases of VI@AGRA. If anyone wants any, please reply to this post, I'll be more than happy to ship some to you at a reduced cost.

    2. Re:1 in 10? by mboverload · · Score: 3, Funny

      10%? pshhh!

      50% voted for Bush.

    3. Re:1 in 10? by r00t · · Score: 4, Insightful

      It's not a 10% response rate.
      It's 10% of users having ever responded.

      So if you get 123456 spams and respond 3 times,
      you are counted in the 10%. If you never respond,
      you are in the other 90%.

    4. Re:1 in 10? by bitmason · · Score: 3, Interesting

      In addition, you have to wonder what ended up counted as "spam" in the survey. There's lots of bulk email that's legitimate insofar as the recipient checked a box (and didn't uncheck one) once upon a time. One wonders if some recipients counted those too. Between the false positives and the false negatives I wouldn't put a whole lot of faith in the survey numbers. But 10% having responded at one time or another to something they referred to as spam doesn't seem totoally out of line to me.

    5. Re:1 in 10? by Anonymous Coward · · Score: 5, Funny

      No, it was really 10%. However, by taking massive amounts of VI4GR@, they've made themselves swell up to 50%

    6. Re:1 in 10? by AliasMoze · · Score: 3, Funny

      Be on the lookout for a verile male with a sixteen-inch penis, a stack of college diplomas, all the descrabled satellite TV he can watch, and low low mortgage rates.

  2. Just thought this was funny by kryogen1x · · Score: 3, Interesting
    From TFA:

    "The list of words most commonly hidden by the spammers from anti-spam software reveals that most spam is about the old favourites: money, drugs and sex," said Mr Cluley.

    1. Re:Just thought this was funny by AuMatar · · Score: 3, Funny

      They've all sold out. So it now counts as money.

      --
      I still have more fans than freaks. WTF is wrong with you people?
  3. I replied to the spam by heauxmeaux · · Score: 5, Funny

    and my mortgage has never been longer or harder.

    --
    Beat 'Em and Eat 'Em
  4. 1 in what? by danormsby · · Score: 4, Funny

    But what ratio have received the $43M from an fallen African state?

    --
    Omnis amans amens
  5. Would you like to take a survey? by MykeBNY · · Score: 5, Insightful

    That should really be one third of people who choose to respond to telephone calls to answer surveys. I think that is a substantial skew in their results right there.

  6. 1/10 have bought products advertised therein. by YrWrstNtmr · · Score: 5, Funny
    Damn. Of the 20 people on our floor, 2 of them have succumbed to this crap. 15 of the 150 people in the company.

    The clue by four is gonna get a workout tomorrow.

  7. In other news.. by Juvenall · · Score: 5, Funny

    "Researchers to investigate why they were the last to figure this out."

  8. Most users just aren't very smart by rjsquire · · Score: 5, Insightful

    I've recently taken a job at a small software company and occcasionally I have to take a support call or two. We deal with school districts and our software is used primarily by special education administrators.
    These are people with multiple master's degrees and I'm amazed every day by their lack of techno-savvy. If very bright highly educated people don't recognize pop-up windows as advertisements then how can we expect the "average" person to recognize the bigger issue surrounding spam?
    I think the fact is that most people really don't care that much. They just accept spam the same way they accept junk snail-mail.

    1. Re:Most users just aren't very smart by ThogScully · · Score: 4, Interesting

      I think the fact is that most people really don't care that much. They just accept spam the same way they accept junk snail-mail.

      So they throw it out? That doesn't sound like what you're saying, but that's what people do with junk mail. This article is about people paying attention to it instead just because it's online.
      -N

      --
      I've nothing to say here...
    2. Re:Most users just aren't very smart by houghi · · Score: 3, Informative

      They just accept spam the same way they accept junk snail-mail.

      So they throw it out?


      No, people will read and react to junk snailmail. I used to work for a Time-Share company who would send out 10.000 mails (of the snail kind) and would get a response of about 200 resulting in about 10 sales of the value between 8000 and 35000USD per sales. (No, that is not all profit)

      The moment sales dropped, we could not get the salesnumber anymore, so we stopped and closed the company. Lessen to the public. As soon as you stop buying, the spamming will stop.

      Support your local store, stop buying anything over the Internet.

      --
      Don't fight for your country, if your country does not fight for you.
    3. Re:Most users just aren't very smart by anthony_dipierro · · Score: 3, Interesting

      So they throw it out? That doesn't sound like what you're saying, but that's what people do with junk mail.

      Depends what the junk mail is. I've signed up for at least one credit card after getting junk mail advertising it. I'd probably do the same with junk e-mail, except for the fact that junk e-mail is pretty much universally a scam by some company I've never heard of.

      If I'm offered a good deal, I'm not going to pass it up just because it was offered through junk mail. Of course, Discover Card (that "at least one" credit card company) is losing money from me. I transfer the max balance whenever they offer me 0%, and then pay it back before the offer expires.

  9. Stats breakdown via country by Hamstij · · Score: 4, Insightful
    I'd love to see the breakdown of those "1 in 3" and "1 in 10" type stats on a per country basis.

    The vast majority of spam that I get is targeted at Americans, and hence completely irrelevent to me.

    I wonder if the number of people that "have clicked on" and "have bought from" is much higher in the US than in other countries.

    1. Re:Stats breakdown via country by Taladar · · Score: 3, Informative

      Actually no. But e.g. in Germany where I live we don't have many dumb (as in: would reply to spam) people that speak english good enough to understand the english spam messages and have a credit card (most people here don't have one). So the group of potential customers for english spam is far lower than in the US.

  10. bought? by loraksus · · Score: 3, Insightful

    Not to split fucking hairs, but "bought" sort of implies that they actually got something. Defrauded, maybe, not goddamn bought.
    . /Hates the BSA, but would like them to start smacking the "buy software now" spams.

    --
    1q2w3e4r5t6y7u8i9o0pqawsedrftgthyjukilo;p'azsxdcfv gbhnjmk,l.;/
  11. That can't be right... by Anonymous Coward · · Score: 3, Funny

    Dinosaurs are extinct? Damn, and I just bought two velociraptors from a guy from Nigeria.

  12. Questionable Survey by The+Amazing+Fish+Boy · · Score: 5, Insightful

    I have to wonder how the survey question was phrased.

    If it gave an accurate and easily understandable description of SPAM (e.g. "email from someone you had not contacted in any way or did not know how they got your email address"), it would be fine.

    But I have a feeling (having taken a few surveys in my day) that it was something more along the lines of "How many times in the past year did you buy a product after receiving an email about the product?"

    The problem there is that it covers legitimate email offers, like from Amazon, ThinkGeek, or whatever. People might even have thought it counted when they were emailed a confirmation for their purchase.

    I wish these articles would include a link to the survey.

  13. Longevity of spammers != "clicking" in emails by papaia · · Score: 3, Informative

    I did not need to click on anything to have the spammers generate traffic - all I had to do was to setup a honeypot, then advertise an email address "having used" the honeypot through Newsgroups (actually my research related to much more than that, but this is a /. simplification), then identify test messages, to let them through and let spammers believe that my honeypot is in fact an open proxy - and in 11 hrs I got a few GB of spam running to my "open proxy", allowing me to study it. I have never let it out of my box, but it definitely gave the spammers adrenaline enough to keep them around for longer ... and they are still pounding my box, one year after the end of the project, and from allowing their test messages go through, and half a year since the domain whom the box belonged to, expired. Is anybody still wondering about spammers longevity?!?

    --
    == With enough Will Power, one could move mountains. With enough Brains, one would just leave them where they are ==
  14. That's fucken it. by stor · · Score: 5, Funny

    I'm writing a virus.

    It will randomly generate mortgage/penis enlargement/teen sluts/housewives/OEM Software spam.

    It will have a "Click here to respond" link.

    If you click the link, it wipes your hard drive and somehow sets your computer on fire. I need to work out how to kill the CPU fan or something...

    These people who are responding to spam need to have their computers confiscated, for great justice.

    That is all.

    Cheers
    Stor

    --
    "Yeah well there's a lot of stuff that should be, but isn't"
    1. Re:That's fucken it. by NetNifty · · Score: 4, Informative

      Well I've started spreading rumors about people buying stuff from spammers and getting tape worm eggs/cyanide pills/another disgusting or poisonous thing instead of medication...

    2. Re:That's fucken it. by Cylix · · Score: 4, Funny

      Oh that's easy.

      All you need is a little assembler and you'll be set.

      HCF - Halt and Catch Fire

      HCF

      --
      "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
    3. Re:That's fucken it. by StikyPad · · Score: 3, Interesting

      That's actually not a bad idea.. Never underestimate the power of rumors.

      I actually tested this once. I was talking to a friend of mine in the smoking area about how people pick up bits and pieces of other people's conversation, and then spread them on. We came up with a juicy, scandalous, and completely ficticious event and discussed it at an excited volume.. not enough that we drown out other people, but loud enough that anyone who wasn't talking could probably hear us. We didn't have to keep a straight face, because he story we came up with was something you'd laugh at anyway. We repeated it a few times, and the next day I went on vacation and forgot all about it.

      When I returned a month later, the first thing I heard from a co-workers was, "Guess what happened while you were gone!" Yeah, the same story we made up in the smoking area. Had a good laugh over that one.

      Granted, the rumor was probably isolated to, at most, the 1100 people I worked with, but that's because it was only relevant to those people. Your idea about spreading rumors that are relevant to the population at large might actually work.

    4. Re:That's fucken it. by Anne+Thwacks · · Score: 3, Informative
      Unfortunately, its only available in the Motorola 6800 (not 68000), and not in the 8x86 family.

      Actually, several other microcontrollers had similar instructions - they activate the pull-ups and pull-downs in the IO ports at the same time, thus shorting the power rails through the IO port.

      This can be relied upon to release all the magic smoke that powers the processor.

      --
      Sent from my ASR33 using ASCII
  15. 1 out of 10?! by geminidomino · · Score: 4, Interesting

    Ok, I have to know who these guys were surveying, because I'm inclined to think it was the population of a mental institution.

    I really have to disagree with TFA on this one. I don't think it's "bad email behavior" keeping spam alive (viruses are a different matter, but lumped in together).

    It's the stupid and unethical businesses who will pay a spammer $100 for a 200,000 user spam blast. The spammer doesn't give a rat's posterior whether or not the victim buys or clicks. All he cares about is not getting bounced. Then he gets paid.

    1. Re:1 out of 10?! by geminidomino · · Score: 3, Insightful

      Given a commonly cited response rate of about .00001%[0] (as opposed to 10% in the article) used by People with more credibility ,in my opinion, than some faceless marketing firm, you're wrong. I'm still looking for something to
      cite at the moment, as I don't expect someone who's never dealt with them to take Steve's(Spamhaus), Rich's(Spamblocked), or Bill's(theclub...) word for it.

      The entire game of advertising has become one of infintesimal returns, in no small part because advertisers,like spammers, seem to think that forcing someone to view thier spew, will them or nil them, will make them more positively disposed towards the product/service/company being advertised.

      [0] +/- an order of magnitude. I'm bad at remembering the exact number of zeros.

  16. Not completely true by m00nun1t · · Score: 4, Insightful

    "If no-one responded to junk e-mail and didn't buy products sold in this way, then spam would be as extinct as the dinosaurs."

    This is a very simplistic view. It assumes that people measure their results carefully, and that it's the same people who keep selling. There's plenty of marketing channels out there that have a poor return on investment, but they keep alive for other reasons. Such reasons include: people don't measure the success properly, there's a new sucker born every minute, or other less financial reasons.

    For instance, I had a friend who used to sell sponsorship to big golf tournaments. Companies would pay huge somes of money, and there was plenty of data around that there was a lousy ROI. They kept doing it because they wanted the perks - the premium positions & champagne, etc. He said in his few years, only saw one company actually utilise their investment well by tying it in with other promotions.

    In the case of spam, it may possibly be true that it is profitable - it does appear to be the same people advertising all the time - but don't assume staying in business = good medium.

  17. Oh, there's an easy way... by bitkid · · Score: 5, Interesting

    to educate users. If somebody signs up for a free-mail account (could work for ISPs in general as well), they are automatically send a couple of fake spams. If any link in the spam-emails is clicked, the account of the user will be closed (with an educational warning message). That will teach them...

    Credit: Some MS guy I talked to. Unfortunately Hotmail-management was kinda opposed to that idea...

  18. beat them at their own game? by teuben · · Score: 3, Interesting

    I've always wondered why we , as a community,
    don't beat them at their own game. There is
    more of us then them, so if only 10% of us
    would carpet bomb them with fake requests,
    calling their 800 numbers, whatever they
    want back, wouldn't that piss them off.
    In fact, you start with one company
    (my current favorite is Gevalia Coffee,
    who can't stop mailing me despite repeated
    phone calls and email requests, they hired
    a 3rd party to "spam"), and work you way down
    slowly and methodically. THat will teach normal
    companies to stop doing it.
    There probably are a few hard cases to crack,
    but it seems there aren't all that many companies
    around who do it.

  19. It's very true by EvilStein · · Score: 5, Informative

    Now before you all start on the "Yeah, I have a 11" penis and 36DDD breasts!" take a look at some of the spam you get. Seriously, look at a lot of it.

    producttestpanel.com is a good example. Spams for discount cruises from travel companies. Spam for free movie tickets (yes, I worked for the company that did that!) and spam for other free/discount products. It's not all porn & pills. in fact, the spammers I worked for adamantly refused to send out mails for porn or pills, but "$50 Gift Cards!" and "Try our coffee samples!" were ok.

    This is a *huge industry* - some of these companies were sending us checks for $60,000 per month to blast out emails.

    CAN-SPAM definitely has NOT helped. I believe that it has made the problem much worse, and it's just going to get worse until that POS law is repealed.

  20. Re:Sigh... by Jeremi · · Score: 4, Insightful
    There are some tried and true methods of persuation and propaganda, none of these methods are secret.


    They are secret to the people who haven't heard of them. Unfortunately, they don't teach much critical thinking in school. (I think it would be great to require a semester of media literacy in high school, where students learn all the classic propaganda techniques and how to spot them...)

    --


    I don't care if it's 90,000 hectares. That lake was not my doing.
  21. Dividing by zero continues by shanen · · Score: 3, Interesting
    Said it before, and I'm sure I'll say it again:

    Spam is an economic problem and requires an economic solution.

    This story focuses on one side of it, but the amount of profit is *NOT* the problem as long as the spammers think they can divide by zero as far as the costs are concerned. Email is not and never has been free, but by designing SMTP to pretend email is free, spam is the inevitable result. If the spammer thinks another 10 million spams cost nothing, but will possibly find one more sucker to send in $39.95, then the RoI looks infinite. BROKEN economic model!

    The only option that will solve the spam problem is a sound economic approach that puts a non-zero cost on each email message. I think that could be done by requiring prepaid postage. I don't know about you, but I would certainly opt in for a system that was absolutely guaranteed not to get any mass-of-stinkage spam. (This could be done transparently and compatibly with the existing SMTP email system.)

    Once you have a real economic model, then you can add all the bells and whistles, and actually I have nothing against legitimate advertising from legitimate companies--as long as I control the flow and especially if I can target what I receive. In particular, I'd like a system that would let advertisers bid for my time. Something like "I'll accept a small amount of advertising email, and I'm interested in these products. What's it worth to you to reach me?" By small in this context, I'd be measuring it in terms of time, say 15 minutes per day where each worthwhile ad will probably take 1 minute to read.

    The email service provider would have some of my personal information to help "market" my valuable time. However, it would be strongly in their interest to carefully safeguard my anonymity, since leaking my personal information would destroy their own value. Also, since they would be getting a percentage of the take, it would of course be in their interest to maximize the advertising-related revenue I'd receive for those few ads.

    However, none of this is possible without a REAL economic model underlying email.

    --
    Freedom = (Meaningful - Coerced) Choice != (Speech | Beer^2), and sad sock puppets' bad mods avail them naught.
  22. Re:So did I by spectre_240sx · · Score: 4, Insightful

    It's pretty messed up, indeed. I remember the days when everyone was worried about this whole "online purchasing" thing. Everyone thought that it was just some sham to take peoples credit card numbers. Now people will buy products from companies that advertise in a sketchy manner and don't even spell things correctly? It's definately a bit frightening.

  23. It's all my fault... by barfy · · Score: 4, Funny

    But you should see the SIZE of my penis!!!!

  24. low sales resistance by MenTaLguY · · Score: 4, Insightful

    Some people have very low sales resistance. They don't really want the spam (and opt to block it if possible), but once presented with it they have little willpower.

    It's scary and sad and unfortunately true.

    --

    DNA just wants to be free...
  25. My favorite old chestnut by dmaxwell · · Score: 3, Interesting

    I've posted it before and you've given me the opportunity to post it again.

    I'm usually not in favor of the death penalty. However, not only am I in favor of the electric chair for spammers; I'd replace the switch with a dial. After rigourous (and fun I might add) trials on the many spammers it would be marked like this:

    1. Mildly painful
    2. hurts
    3. really stings
    4. excruciating
    5. probable fatality
    6. likely fatality
    11. human boooowwwwbeeeecue

    There's hours of fun to be had as mail admins take turns lovingly sweeping the dial from 1 to 4. The mail admins will of course charge admission to mail recipients.

    The child porn purveyors can get the special wire that goes in the pants.

  26. I met a spam customer once by billstewart · · Score: 4, Informative

    She had some cheerful business cards. Turns out she'd gotten them "free" from a web site she heard about in an email. Of course, the shipping for the 250 "free" cards cost about $7, so she ended up paying about what should would have if she'd gone to a reputable printer. My wife and I looked at each other sadly and decided it wasn't likely to be worth trying to educate her...

    --

    Bill Stewart
    New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
  27. Mortgage spam economics are little different by triclipse · · Score: 4, Informative
    Because with mortgage spam, the consumer is not actually buying anything. They are clicking on the link and submitting their information. In the course of litigating a California mortgage spam case, I have discovered how many layers of "lead companies" there are between the actual spammer and the end user, who is not the consumer that clicked on the link, but is rather the mortgage broker who ultimately makes the call to the consumer who clicked on the link.

    In the course of my pre-suit investigation, I did several canary traps. Just one response to one piece of spam resulted in calls from over 40 mortgage brokers. These brokers had paid between $30 and $50 dollars for that lead. They had purchased it from a "lead generator" company who had paid between $20 and $30 dollars, and these companies had in turn bought it from another lead generator company! And I haven't even reached the actual spammer yet.

    So, one response to one piece of spam funded an entire chain of companies selling leads, generating well over $1000 in income for various persons. The consumer had parted with no cash...

    --
    No Inflation Taxation without Representation