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AOL Enters the VoIP market

freitasm writes "AOL is entering the VoIP market with its new service entitled 'AOL Internet Phone Service'. The service will be available in 40 cities around the US and offer integrated IM presence indicator, voice/e-mail and features like Call Waiting, CallerID. As a bonus current AOL members wil receive a wireless AP when signing-up for the service."

46 of 168 comments (clear)

  1. lol i can phone!!1 by Dougie+Cool · · Score: 5, Funny

    If I get woken up at 6am by a phone AOLer wanting to know my ASL I'm going to sue.

    --
    ~~Every few years or so I'm accidentally fashionable!
    1. Re:lol i can phone!!1 by mysticwhiskey · · Score: 5, Funny
      Scenario: 3am at recipient's residence.

      (Ring, Ring)

      Recipient: Hello? (rubs eyes)
      Caller: Hi, did I wake you?
      Recipient: Whaaa...?
      Caller: I'm using VOIP, and it costs me next to nothing!
      Recipient: (blinks)... you A-Hole!
      Caller: Yep, AOL - how'd ya guess?

      --

      Stuck down a hole! In the middle of the night! With an owl!

    2. Re:lol i can phone!!1 by spidereyes · · Score: 2, Funny

      What about 11:00PM on a Friday night with Candy and her friends new web cam?

      --

      I say we just grow up, be adults and die.
  2. Knowing AOL by Bazunok · · Score: 4, Funny

    It would be really easy to use, but you can only call other AOL users on AOL's proprietory phones.

    1. Re:Knowing AOL by cypher073 · · Score: 2, Informative

      Actually, no...the phone service works with any POTS phone connected to one of the router's rj11 ports. It's a very simple setup: connect the router to your existing broadband modem or router, plug in the phone, turn everything on. Simple as that. Phone calls can be placed to any other phone connected to the PSTN, of course.

  3. It's as easy as point-and-click by dangitman · · Score: 5, Funny
    So, when the phone rings, will it play "You've got telephone"?

    And why isn't this thing being released in September?

    --
    ... and then they built the supercollider.
    1. Re:It's as easy as point-and-click by dfn5 · · Score: 2, Interesting
      So, when the phone rings, will it play "You've got telephone"?

      More like "You've got telemarketers". I believe VOIP is not covered by the do not call list.

      --
      -- Thou hast strayed far from the path of the Avatar.
    2. Re:It's as easy as point-and-click by mekkab · · Score: 3, Informative

      And why isn't this thing being released in September?

      Golf clap for the Eternal September reference.

      --
      In the future, I would want to not be isolated from my friends in the Space Station.
    3. Re:It's as easy as point-and-click by bcrowell · · Score: 3, Informative

      More like "You've got telemarketers". I believe VOIP is not covered by the do not call list.
      Can you back up this statement? I have Vonage, and I'm on the do not call list, and it works -- haven't gotten a sales call in months.

  4. Emergency services by WeirdKid · · Score: 5, Interesting

    Notice that 911 isn't listed in the services offered. AOL's service likely suffers from the same deficiency as Vonage in this respect. Vonage's TOS says that if you cannot clearly state the nature of your emergency and your location, emergency services may not be dispatched. I'm sticking with my land line until the VoIP providers get the 911 thing figured out.

    1. Re:Emergency services by thing12 · · Score: 4, Informative

      At least Vonage will direct your calls to a local 911 dispatcher (based on the location you provide). Most VOIP providers don't even go that far. They're testing e911 service in Rhode Island... apparently it's working quite well.

    2. Re:Emergency services by Anonymous Coward · · Score: 4, Informative

      You can have your cake and eat it to. Keep your landline only for 911, they are required to provide it whether you have telephone service or not.

    3. Re:Emergency services by fiji · · Score: 2, Informative

      I dunno how AOL will handle this, but e911 works with Vonage... sort of.

      The deal is that you tell Vonage where the "phone" is and they will send that information with the 911 call. The trouble occurs if you move the adapter and forget to tell Vonage and then call 911.

      Then there is the uglier question about VoIP reliability vs. Plain Old Telephone Service (POTS). Lots of things need to work in order to place a VoIP call (power for the adapter, power for your internet infrastructure, the cable/DSL, etc.). However, if you used to have a phone line into the house, that line can still place 911 calls. So keep a plain old phone connected to it for emergencies (hell, paint it red too!).

      -ben

    4. Re:Emergency services by stecoop · · Score: 3, Insightful

      I think the 911 situations are starting to look more like FUD. Larger municipals have had 911 starting back in 1968; however, a large segment of rural America didn't get 911 finalized until late 1990s (had to look that up on wikipedia). I remember where I lived it did get come about really late too.

      Get this; America now has 911 since 1990 but there is a small problem with addresses. In rural America a lot of places don't (didn't?) have simple things like a street sign so for the last few years a names has had to be labeled to all streets just for 911. So the lets look at it this way; we have survived a large time without 911 as we know it and 911 dispatchers haven't been able to send emergency assistance to the right location; yeah were working on it but if there is an emergency you'll figure out something even if you don't have a phone.

    5. Re:Emergency services by feloneous+cat · · Score: 2, Funny

      They're testing e911 service in Rhode Island... apparently it's working quite well.

      I KNOW... it only took EMS 36 hours to get from R.I. to Texas!

      --
      IANAL, but I've seen actors play them on TV
    6. Re:Emergency services by WeirdKid · · Score: 2, Informative

      Forwarding to the PSAP on record isn't the same as knowing your specific location. This would be important if you couldn't speak.

      From the Vonage Terms of Service:

      2.10 Automated Location Identification
      At this time in the technical development of Vonage 911 Dialing, it is not possible to transmit identification of the address that you have listed to the Public Safety Answering Point (PSAP) and local emergency personnel for your area when you dial 911. You acknowledge and understand that you will need to state the nature of your emergency promptly and clearly, including your location, as PSAP and emergency personnel will NOT have this information. You acknowledge and understand that PSAP and emergency personnel will not be able to find your location if the call is unable to be completed, is dropped or disconnected, if you are unable to speak to tell them your location and/or if the Service is not operational for any reason, including without limitation those listed elsewhere in this Agreement.

    7. Re:Emergency services by Desert+Raven · · Score: 3, Informative

      Who said there was no dial tone?

      Most states require phone companies to maintain dial tone for 911 on any line connected to them.

      So, there is a dial tone, you just can't dial anything except 911. Dialing any other number will get you a nice recording telling you the line is not in service.

  5. meanwhile, in Canada by WormholeFiend · · Score: 4, Informative
  6. Impossible to implement! by yotto · · Score: 5, Funny

    This will never work, because you can't talk on the phone in ALL CAPS.

  7. Already in Canada... by Anonymous Coward · · Score: 2, Informative

    AOL Canada (oxymoron?) already has something like this:

    http://www.totaltalk.ca/

  8. And 911 calls? by Silver+Sloth · · Score: 2, Insightful

    Doesn't VoIP have issues with 911 calls. I know they can be resolved but I don't see anything in the article about this. Will the average AOL user be aware of the problem? I somehow doubt it as the AOL user base is not known for it technical awareness.

    All the bells and whistles will be great until the first time the house catches fire, dad has a heart attack, or there's bad guys in the cellar!

    --
    init 11 - for when you need that edge.
  9. What about keywords? by jav1231 · · Score: 4, Funny

    "If you're too drunk to drive, just say AOL Keyword "Cab" and a taxi will pick you up!

  10. Shhhhhh! by Anonymous Coward · · Score: 4, Funny

    AOL users use AOL VoIP.
    AOL users don't have 911.
    AOL users die.
    No more AOL users!

    It's genius.

  11. Free Forever? by zoomba · · Score: 4, Interesting

    I wonder if AOL will treat its VoIP subscribers like they do normal AOL users when they want to cancel their account.

    About 3 years ago I loaded up an AOL free trial CD just for shits and giggles, and to see how much it had changed since I last used it (1.0). Well, I found the experience disappointing (as I expected though) and at the end of the trial went to cancel.

    What happened at that point was a 30min conversation where the sales rep practically begged me to keep the service. He offered me 6 months free and told me that if I make this same call every 5-6 months I could end up not paying for the service ever again. I think I said "No, just cancel the damn account, I DO NOT LIKE THE SERVICE" about two dozen times. Finally, defeated, the rep canceled the account. That was the most painful phone convo I've ever had.

    I'm wondering if I can pull the free-forever scheme with their VoIP service. Think they'll be desperate enough for subscribers to it?

  12. Hot damn! by alispguru · · Score: 3, Funny

    As a bonus current AOL members wil receive a wireless AP when signing-up for the service.

    Does this mean we'll see a bunch of new unsecured wireless APs soon?
    --

    To a Lisp hacker, XML is S-expressions in drag.
  13. Wow, OSS beat our the commercial Version by bahwi · · Score: 2, Interesting

    http://sipphone.com/phonegaim/ has been around for awhile. =)

  14. Test your connection... by fiji · · Score: 3, Interesting

    If you are at all interested in this service (or one of the alternate offerings from the other VoIP providers) then make sure your line can support a VoIP call by using this free service: ahref=http://testyourvoip.com/http://testyourvoip. com/>.

    Also you can roll your own with the Asterix software, and some cheap hardware... (URL:http://asterix.org/). There are companies who you can pay to bridge to the phone network calls from an Asterix server.

    -ben

  15. Only 40 cities? Why not everywhere? by dnaboy · · Score: 2, Interesting
    I can't understand why they would only launch in 40 cities instead of nationwide (or worldwide). I've got vonage, and when I signed up, I got to pick phone numbers from essentially anywhere in N. America, so really, where the customer is located doesn't matter.

    For what it's worth, my vonage line is my home office line, so I've even been known to travel with it when I want to work from my college friend's house. Just plug it in to their cable modem, then plug it in to a phone. Ultimate portability.

  16. Another Movie?? by tesseract5d · · Score: 2, Funny

    So are Meg Ryan and Tom Hanks actually going to be able to talk on the phone this time??? Brilliant!

  17. Hhhmmm.... by Slashcrap · · Score: 3, Funny

    As a bonus current AOL members wil receive a wireless AP when signing-up for the service.

    Excellent! Everyone in their neighbourhood will be getting free VoIP as well then!

  18. Re:AOL by RailGunner · · Score: 2, Funny
    AOL Internet Phone Service...AIPS... rhymes with "Apes".

    How fitting, considering most AOL users are only slightly more advanced than trained monkeys. And on the bright side, if you get this service you can look forward to koreans calling you at 4 AM asking you if you want a larger penis or herbal cialis.

    The Nigerian VoIP Spam ought to be really interesting, especially if it comes with sounds effects like machine gun fire in the background.

    I doubt anyone gets porn VoIP spam, though - people wouldn't have a reason to call 1-900 numbers anymore.

  19. Call Me Paranoid but by TooCynical · · Score: 3, Interesting

    AOL/TM knows my buddies, surfing habits, shopping preferrences, magazines subscriptions, TV and cable viewing tendencies - do they really need to know who I talk with on the phone???

    I am probably giving them more credit than they are due but knowing that much about 40+ million people cannot be good...

    --
    Homer: Facts are meaningless, you can use facts to prove anything that's remotely true!
  20. Hmmm... by Patrick+Mannion · · Score: 2, Funny

    I wonder if they'll try connect to AOL using their VoIP phones.

    --
    In America, you spam computers In Soviet Russia, computers spam you!
  21. Hmmm.... by XFilesFMDS1013 · · Score: 2, Funny

    Yes, the phones come with only 1 button.

    Don't you think that'd be a little comlicated for the average AOL user? Maybe just have them talk into the air...it'd still be better then AOL's commercials.

  22. latency != jitter by mamladm · · Score: 2, Informative

    Latency is not jitter. Latency is when packets get delayed. Jitter is when packets arrive out of order.

    Latency is not generally a problem. Cell phone services tend to have rather heavy latency. Typically you don't even notice latency up to about 500 to 600 ms.

    Jitter can be a problem if out of order packets aren't dealt with properly, that is, in most cases, they should be discarded, or more precisely, the longer they have been overdue the more likely they should be discarded for VoIP.

    However, there are codecs that can deal with jittery connections and as long as your service provider is using open standards where it is up to the end user equipment or client software to negotiate the best codec for a given connection, you generally don't have to worry about jitter impacting your call quality to the point where you would notice.

    --
    the macintosh asterisk mailing list http://www.astm
  23. It's Asterisk, not Asterix by mamladm · · Score: 2, Informative

    It's http://www.asterisk.org/ and the name is Asterisk, not asterix.

    --
    the macintosh asterisk mailing list http://www.astm
  24. VOIP != computer phone by mamladm · · Score: 3, Informative

    You are mistaken.

    VOIP doesn't mean that your computer becomes a phone. All it means is that voice is encapsulated into IP packets. Period.

    In fact, a software that allows you to use your computer as a phone, a so called softphone is a very bad compromise.

    You will always get far superior quality if you use a real VOIP phone, that is, a device that looks just like an old fashioned telephone, but instead of a phone jack (RJ-11) it has got an ethernet jack (RJ-45) at its back and circuitry to convert between analog voice and IP packet encapsulated digitised voice.

    http://www.voip-info.org/wiki-VOIP+Phones

    --
    the macintosh asterisk mailing list http://www.astm
  25. AOL VOIP = Good by dygital · · Score: 2, Informative

    I use broadband, so dont flame me. I have AOL For Broadband for free, and I participated in the beta test of the "Internet Phone Service". Its very reliable, and you get a free Linksys box to hook your telephone into. To make things easier, and less linksys boxes (I have 4 as it is now), I hooked up the TA into the Telephone Network Interface and put a label on it that says "Anti-Qwest Device". All phones work in the house on it. I performed one 911 test call, and took slightly longer to reach than a cell phone, but I was overall connected to the PSAP in a decent amount of time. However, I dont know how much AOL plans to charge for it, I'm thinking ballpark like $15/mo. I get it for free though, so thats maybe why I like it more. ;)

  26. Re:Open source by smilheim · · Score: 2, Informative
    --

    Sean Milheim
    iDREUS Corporation

  27. Re:Does anybody know if this is open or proprietar by mamladm · · Score: 2, Interesting

    But that might only refer to the backbone, not the "last mile" between AOL's POPs and AOL customer premises.

    If they use SIP for the last mile, that would mean you could use your own SIP phone to connect to the network. I am kind of skeptical about AOL using a standard protocol, though.

    --
    the macintosh asterisk mailing list http://www.astm
  28. Free wireless access point for AOLers? Wheeeeee! by Anonymous Coward · · Score: 2, Funny

    As a bonus current AOL members wil receive a wireless AP when signing-up for the service."

    I think the bigger story here is that AOL's clueless subscribers will unwittingly be rolling out a national, free, wireless IP network-- if the wireless AP is unsecured out of the box and enough people sign up for this service.

  29. Actually they support full Enhanced 911 by company+nuncio · · Score: 2, Insightful

    Their back-end provider is trunked into the emergency system, same as a landline.

    --
    Of course I don't speak for my employer. My employer doesn't speak for me, either.
  30. This is good... by Run4yourlives · · Score: 2, Interesting

    But the real fun will begin in a few years when VOIP, combined with free WI-FI seriously impacts the telecom giants.

    Then we'll see RIAA vs. the people all over again (Save me the "Copyright is theft" rant).

    I'm keeping me fingers crossed, but experience tells me this is going to be a massive legal mess.

  31. Speakeasy Too by Greyfox · · Score: 2, Interesting
    I got some snail-mail spam from Speakeasy and they're getting into the market too. They also address 911 service, although I'd be willing to bet that it won't work if the power goes out. Standard telephone service works during power outages as long as you don't have a phone that needs to be plugged into a wall socket. Still, I might have to take 'em up on it since Qwest has been ass-raping me on phone service since I moved into the area.

    If memory serves me correctly, and I do believe it does, a phone jack that doesn't have service has to, by law, provide 911 service. So if you were concerned about the 911 service from... whoever... you could get a red bat-phone style phone and plug it into a wall jack in case you ever need to make that emergency call.

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  32. It's too expensive.... by Newer+Guy · · Score: 2, Informative

    The leader in VOIP right now is Vonage, who prices their time proven product at $24.99 a month. AOL's VOIP is an unknown product with no history that's priced five dollars a month more. Vonage also offers a rich feature set including simultaneous ring (where any incoming calls ring on both my home and cell phone; the first one answered gets the call). The next lower tier of VOIP is flooded with providers like Packet 8, Voicepulse, Broadvoice, etc. which offer similar service to AOL but are priced TEN DOLLARS a month less. As always, AOL has set their prices way too high.... AOL is also 10 dollars more then the next ter

  33. The actual Press Release by puck13 · · Score: 2, Informative

    Straight from AOL/TW, not just a summary from a newspaper: AOL introduces internet phone service