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Sony Doing An End Run Around Its Own DRM
glassgnost writes "According to a story at CNN, Sony has an odd response to complaints from fans who have discovered they cannot import their CD content to an iPod. Individuals who complain to Sony BMG about iPod incompatibility are being directed to a Web site that provides information on how to work around the technology. In short, some labels appear to have been instructing customers how to defeat DRM -- which, IIRC, is a violation of DMCA." From the article: "For now, the copy-protected discs work only with software and devices compatible with Microsoft Windows Media technology. Apple -- the dominant player in digital music -- has resisted appeals from the labels to license its FairPlay DRM for use on the copy-protected discs. The DRM initiatives are generating complaints from fans, many of whom own iPods. The message boards of artist fan sites and online retailers are filled with complaints from angry consumers who did not realize they were buying a copy-protected title until they tried to create music files on their home computers."
Interestingly SonyBMG is blaming Apple for the lack of support.
I think this situation is bound to happen, when your right hand doesn't know what your left hand is doing.
Instead of circumventing the copy protections, I hope most are simply returning their cd. Obviously they only care about their bottom line and not the trouble they put their "consumers" through. It's the only way they might get the message.
This is it.
Thank you for contacting Sony BMG Online.
We appreciate your purchase of our CD and apologize for any inconvenience. Please follow the instructions below in order to move your content into iTunes and onto an iPod.
[Macintosh] If you have a Macintosh computer you can copy the songs using your iTunes Player as you would normally do.
[Windows] If you have a PC place the CD into your computer and allow the Sony BMG audio player on the CD to automatically start. If the player software does not automatically start, open your Windows Explorer. Locate and select the drive letter for your CD drive. On the disc you will find either a file named LaunchCD.exe or Autorun.exe. Double-click this file to manually start the player.
TIP: If your CD does not contain either the LaunchCD.exe or Autorun.exe files, it may not be compatible with this iPod solution. Please reply to this letter for more information.
Once the Sony BMG player application has been launched and the End User License Agreement has been accepted, you can click the Copy Songs button on the top menu.
Follow the instructions to copy the secure Windows Media Files (WMA) to your PC. Make a note of where you are copying the songs to, you will need to get to these secure Windows Media Files in the next steps.
Once the WMA files are on your PC you can open and listen to the songs with Windows Media Player 9.0 or higher (or another fully compatible player that can playback secure WMA files, such as MusicMatch, RealPlayer, and Winamp). You can then burn the songs to a standard Audio CD. Please note that in order to burn the files, you will need to upgrade to, or already have, Windows Media Player 9 or 10.
Once the standard Audio CD has been created, place this copied CD back into your computer and open iTunes. iTunes can now rip the songs as you would any normal audio CD.
Please note an easier and more acceptable solution requires cooperation from Apple, who we have already reached out to in hopes of addressing this issue. To help speed this effort, we ask that you use the following link to contact Apple and ask them to provide a solution that would easily allow you to move content from protected CDs into iTunes or onto your iPod rather than having to go through the additional steps above:
http://www.apple.com/feedback/ipod.html
Thank you for the opportunity to be of assistance.
The Sony BMG Online Support Team
CCKM
This message and any attachments are solely for the use of intended recipients. They may contain privileged and/or confidential information. If you are not the intended recipient, you are hereby notified that you received this email in error, and that any review, dissemination, distribution or copying of this email and any attachment is strictly prohibited. If you receive this email in error please contact the sender and delete the message and any attachments associated therewith from your computer. Your cooperation in this matter is appreciated.
Oops.
Yep, I recognised the symbol and used my coldplay album. They sent the directions instantly. The album doesn't say it's Sony though so I don't think it matters. I think the only real info you need is the email so they can you the directions. Excerpt. "Thank you for contacting Sony BMG Online.
We appreciate your purchase of our CD and apologize for any inconvenience. Please follow the instructions below in order to move your content into iTunes and onto an iPod.
If you have a PC place the CD into your computer and allow the Sony BMG audio player on the CD to automatically start. If the player software does not automatically start, open your Windows Explorer. Locate and select the drive letter for your CD drive. On the disc you will find either a file named LaunchCD.exe or Autorun.exe. Double-click this file to manually start the player.
TIP: If your CD does not contain either the LaunchCD.exe or
Autorun.exe files, it may not be compatible with this iPod
solution. Please reply to this letter for more information.
Once the Sony BMG player application has been launched and the End User License Agreement has been accepted, you can click the Copy Songs button on the top menu.
Follow the instructions to copy the secure Windows Media Files (WMA) to your PC. Make a note of where you are copying the songs to, you will need to get to these secure Windows Media Files in the next steps.
Once the WMA files are on your PC you can open and listen to the songs with Windows Media Player 9.0 or higher (or another fully compatible player that can playback secure WMA files, such as MusicMatch, RealPlayer, and Winamp). You can then burn the songs to a standard Audio CD. Please note that in order to burn the files, you will need to upgrade to, or already have, Windows Media Player 9 or 10.
Once the standard Audio CD has been created, place this copied CD back into your computer and open iTunes. iTunes can now rip the songs as you would any normal audio CD.
Please note an easier and more acceptable solution requires cooperation from Apple, who we have already reached out to in hopes of addressing this issue. To help speed this effort, we ask that you use the following link to contact Apple and ask them to provide a solution that would easily allow you to move content from protected CDs into iTunes or onto your iPod rather than having to go through the additional steps above:
So, they are trying to convince me that the reason THEY are DRM-ing their CD's is because of Apple? Im sorry, but who do they expect will be convinced by this? We're not talking about Momma and Poppa Joe here who will be complining- this will be educated individuals from the internet generation. These people will easily be able to see right through this decieteful childsplay. This is a foolish act by Sony that makes them sound like even more of faceless evil megacorporation than they already do.