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Google and Time Warner Telecom - VoIP Partners?

An anonymous reader wrote to mention a ZDNet blog entry by Garett Rogers, wondering aloud about the relationship between Google and Time Warner Telecom. From the entry: "It is rumored that Google has started testing 'Click-to-Call' which links potential buyers to advertisers via phone, but the third party who provides the communication services is still unknown. Could it be Time Warner Telecom who will be providing VoIP services for Google's Click-to-Call service?" We've previously mentioned the Click-to-Call service.

52 comments

  1. Click To Talk by matthiasvangorp · · Score: 3, Interesting

    If they pull this one, they'll leave the competition in the dust. If they haven't done so already.

    1. Re:Click To Talk by Jotii · · Score: 1

      No-one can compete against Google, they've got billions at their disposal.

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      [sig]
    2. Re:Click To Talk by Frankie70 · · Score: 2, Interesting


        If they pull this one, they'll leave the competition in the dust.



      I don't see what's big technical challenge here?
      Will it take more than one day of coding to code
      a "Click to Call" thingy?

      I vaguely remember somebody doing this during the
      whole dot com days - One of the car insurance
      ads had a "Click To Call", I think it was Geico
      but I am not sure.

    3. Re:Click To Talk by krakelohm · · Score: 5, Insightful

      "No-one can compete against Google, they've got billions at their disposal."

      No-one can compete against Microsoft, they've got billions at their disposal... right?

      --
      You are all a bunch of idots.
    4. Re:Click To Talk by Jotii · · Score: 1

      Really, no-one can. No attempts to compete against Microsoft since Microsoft gained control of the market have succeeded. Only lately have open-source products even come close, but you can't say Microsoft isn't controlling the situation.

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      [sig]
    5. Re:Click To Talk by krakelohm · · Score: 1

      Sure, companies are doing it all the time, just on a smaller scale. You cannot tell me that Microsoft is not scared of Google on the search/portal side, that Microsoft is not scared of Apple on the OS side, that Microsoft is not scared of Open Office(and its flavors) on the Software side. The only front I see Microsoft not being too worried on is the Home Entertainment side. Really the only place to go from Xbox is up.

      --
      You are all a bunch of idots.
  2. Google + AIM by Nadsat · · Score: 3, Interesting

    So does this mean Google will merge with AIM? You've got search.

    1. Re:Google + AIM by Cytlid · · Score: 3, Funny

      Sure! They'll call it ... Gaim! ...er wait.

      --
      FLR
    2. Re:Google + AIM by Anonymous Coward · · Score: 0

      well they already hired the lead developer of gaim, so why not ;)

  3. Google + TG+ AOL by ktija · · Score: 1

    More News this week about Click to call and Aol Banners.
    Microsoft missed this one completly.

  4. *Groan* by voice_of_all_reason · · Score: 4, Funny

    Just what we need... targeted advertisements during our phone calls. Like this one I just found on a google search:

    Bank Robbery
    Products and information about
    Bank Robbery.
    eBay.com

    1. Re:*Groan* by meringuoid · · Score: 3, Funny
      Seriously, though, at what point do these eBay ads fall foul of false advertising laws?

      Golden Fleece
      Great deals on Golden Fleece
      Shop on eBay and Save!
      www.eBay.com

      Hmm. This guy jason@argo.gr has pretty good feedback...

      --
      Real Daleks don't climb stairs - they level the building.
    2. Re:*Groan* by Anonymous Coward · · Score: 0

      I gotta say... this is probably the cleverest response I've ever seen on Slashdot.

    3. Re:*Groan* by GungaDan · · Score: 1

      False advertising has to be the least of their legal worries. I was too bashful to click through to view their "Great deals on Dirty Goth Hotties," but I can't imagine that's legal outside of Nevada...

      --
      Eloi are stupid, throw morlocks at them!
  5. Updated mission statement by pmike_bauer · · Score: 4, Funny

    Slashdot: Gossip for Nerds on blogs that maybe/might/kinda/sorta matters.

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    I read /. for the (Score:-1, Conservative) comments.
  6. Yawn by paulhar · · Score: 2, Interesting

    Amazingly the advertisers could just put their phone number in the advert...
    and then people who care could pick the phone up and dial it.

    I know it's a bit 80's but at the end of the day click-to-call just means that
    they'll end up calling you, so you'll have to get up and answer the phone anyway.

    Why. Make. Life. Complicated?

    1. Re:Yawn by syneca · · Score: 1

      Why. Make. Life. Complicated?

      They hope you won't think that way, because then they'll have your phone number. Which is good for them, and bad for you.

    2. Re:Yawn by Anonymous Coward · · Score: 0

      what if the company only has a local number and they're across the country.. i dont think id want to pay the long distance charge plus as others mentioned, google blocks your phone number so the advertisers dont have it

  7. What about AOL by jacoplane · · Score: 2, Interesting

    I wonder if this has anything to do with Google's potential bid for AOL. If AOL goes to Microsoft, Google stands to lose a lot of advertising revenue. So it wouldn't surprise me to hear they're cosying up to Time Warner.

    1. Re:What about AOL by Anonymous Coward · · Score: 1, Insightful

      AOL is NOT Time Warner Telecom. they are completely seperate companies.

  8. Look whose ox gets gored by Engineer-Poet · · Score: 1

    If you click to call them, they don't have to pay any WATS providers.

    1. Re:Look whose ox gets gored by paulhar · · Score: 1

      WhAT is WATS? Don't have none of that here.

  9. Temporary measure by Anonymous Coward · · Score: 4, Interesting

    Fits in nicely with the dark fiber piece from a week ago. If Google has 300 portable data centers throughout the country, they can provide local dialtone in almost every area code at no cost. I would imagine that any agreements with Time Warner would be for the sort term. This, combined with Google's SIP peering agreements with Earthlink and others to come deals a significant blow to SkypeOut. Watch out Ebay!

    1. Re:Temporary measure by Anonymous Coward · · Score: 0

      Interesting, I'd have thought there were more area codes, but if you take all the foreign codes out of http://www.cs.ucsd.edu/users/bsy/area.html you get about 320 area codes left, and some of those are "overlay" codes, which means calling between them isn't long distance. (Of course, in rural areas, even calling within a particular area code could still be long distance, when I was a kid I lived in one such place, but this could reach all of the even medium-sized cities)

  10. A little perspective!!! by branto · · Score: 0

    It's just a /28 block of addresses!!! NAT not withstanding, it is probably just for transit network that connects their Phoenix corporate office to the Internet.

  11. Click to talk is simple enough...no need for time by xoip · · Score: 3, Informative

    The call back technology that is being used has been around for close to a decade. I worked on a product integration with a company out of the UK a few years back who offered this technology.

  12. I call BS by Anonymous Coward · · Score: 0

    consider twtc doesn't provide VoIp Services, I really don't know where such rumours come from.. probably someone who thinks TWTC = TWX or worse, the cable company.

    1. Re:I call BS by Raypeso · · Score: 2, Insightful

      TWTC most certainly does provide VoIP services. http://twtelecom.com/cust_solutions/services/one_s olution.html So, I call BS on you. Althought I'm pretty damn sure Google has not been setting up any big deal with TWTC.

  13. what rumours?! by thelost · · Score: 2, Informative
    --
    Promote Charity on Myspace, Show Your Colours!
  14. Perhaps Vonage or Ebay by lenulus · · Score: 2, Interesting

    Honestly, no conrete idea which company they might be partnering w/ but maybe the click to call thing is a hint. Vonage currently offers a feature called Click-2-call which they have as a registered service mark. They also are the biggest VOIP provider and have a lot of infrastructure in place to support this (not that Time Warner and AOL don't... but ehh...).

    The other possability I could see, which is a strech could be ebay who just recently accquired Skype, they might be a pretty good contender particuarlly as they have more of an international audience which is probably closer to Google's view of the world (again, not like AOL doesn't).

    Just a thought.

  15. Mods: parent is informative by WillerZ · · Score: 0, Redundant

    No text.

    --
    I guess today is a passable day to die.
  16. End times already? by unitron · · Score: 1
    Google partnering with Time-Warner? So much for that whole "do no evil" thing.

    Can you tell we have TW cable?

    --

    I see even classic Slashdot is now pretty much unusable on dial up anymore.

    1. Re:End times already? by Raypeso · · Score: 2, Insightful

      Time Warner Inc., Time Warner Cable, and Time Warner Telecom are all different companies.

    2. Re:End times already? by unitron · · Score: 1
      " Time Warner Inc., Time Warner Cable, and Time Warner Telecom are all different companies."

      Can one buy enough stock in one to control the company and direct it down a path that disadvantages either or both of the other two?

      --

      I see even classic Slashdot is now pretty much unusable on dial up anymore.

  17. This a a mother of a shot... by Bun · · Score: 1

    ...across eBay's bow...

    --
    "Anyone that has ever gotten an idea based on any of my work and done something better with it-good for you."--J.Carmack
  18. Because it's cheaper and more efficient? :) by saikou · · Score: 2, Insightful

    Click to Call gives you way more control than otherwise possible through 800 number.
    For example: you already know which product customer wants. Because you know the context. So no more "For electronics, press or say One, for fish food, press or say Two, for orchids and discontinued flowers, press or say Three". You can similarly omit language preferences. You don't have to use same 800 number with complicated routing (you don't need to lease/buy/use multiple 800 numbers). You can integrate it directly with your call center functions and CRM. And it's CHEAPER. Outgoing calls will be made from the best location (when you have local presence, from local numbers etc).
    I'd say that is worth the complication :)

  19. Because it is faster, more convinient and free. by Anonymous Coward · · Score: 0

    If not for the first two reasons, it will save you a lot from your phone bill: (if you ever call advertizers)

    From http://www.google.com/help/faq_clicktocall.html:

    # Am I charged to connect to an advertiser?

    No. Google foots the bill for all calls - local and long-distance. However, if we call a mobile phone number, you may incur airtime fees depending on the mobile phone plan. Check your mobile phone provider for details.

  20. EXPLANATION: Time Warner Telecom !=Time Warner by Anonymous Coward · · Score: 0

    TWTC is a tiny CLEC that spun off from Time Warner Cable and never really went anywhere. They probably kept the name as a marketing thing. Basically the only thing that they are good at is Internet Service. My company used them until a year ago for DS-3 transit, some voice services, and Internet. Internet was rock solid with surprisingly good support if you called, the Voice and DS3 were always taking hits and the people I had to speak to were I swear mental patients who would usually hang up on me or automatically close my ticket without telling me.

    Not only that, but this is a real small block: 64.128.207.160 - 64.128.207.175

    14 IP addresses? Google is probably just testing out the Internet Connectivity. I don't remember that Time Warner Telecom has any actual production VoIP products. We had a three year contract, and we probably would have stayed with them anyway if they could have switched us over to a (hopefully more stable) VoIP product. They gave us some BS, but it was clear they didn't really have anything. No way in the world this rumor is true. If it is, I'm switching to MSN search.

    1. Re:EXPLANATION: Time Warner Telecom !=Time Warner by tadauphoenix · · Score: 1

      It's funny you mention the "mental patients" comment... couple of the tier 1 callmonkeys at the time would pull some shennanigans with customers, rather often mind you, sometimes funny, most of the time pissed me off. Especially when something got escalated to me and I had to do damage control. But the time one guy showed up in a full military gasmask, then answered calls all day in it, that was funny. And yes I have pictures (somewhere). Mental patients indeed.

      Parent poster, it's futile trying to seperate the two companies. No one listens anyway. :)

    2. Re:EXPLANATION: Time Warner Telecom !=Time Warner by Anonymous Coward · · Score: 0

      I have never in my life wanted to kill someone as much as I wanted to kill the transport escalation group at time warner telecom. We were basicaly totaly down for two days with a voice\data product called VersePack. I screwed around with them losing my ticket and reasking me for every piece of information 10 times to finaly my boss and the company owner talked to the lady thats the manager of the NOC who got all mad and said that the person who did it would be fired. My boss said to her it wasnt just one person that was the problem it was that the whole group didn't work together and she said shed get back to us and never did. Finaly we canceled them and had a big ol party.

    3. Re:EXPLANATION: Time Warner Telecom !=Time Warner by Anonymous Coward · · Score: 0

      Tiny? compared to what? All the CLECs that had to file chapter 11? TWTC is probably the 3rd largest metro fiber based CLEC in the country!

    4. Re:EXPLANATION: Time Warner Telecom !=Time Warner by Anonymous Coward · · Score: 0

      http://isp.webopedia.com/TERM/C/CLEC.html

      Hey, clueless! Even the RBOCs are CLECs when they compete against each other. SBC is a CLEC and it makes TWTC look like a hotdog stand. Level3 is based in Denver just like Time Warner is and even though they're struggling bigtime right now, they are still way way way more successful than those TWTC idiots.

  21. There's no VOIP in this by DarthBobo · · Score: 1

    Click creates the connection between your telephone and that of the advertiser. After "clicking" -- and entering your telephone number -- your telephone rings and so does that of the advertiser. Maybe there will be VOIP eventually, but not now.

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    +--------------------- You idiot! I told you we were facing the wrong way!
    1. Re:There's no VOIP in this by Anonymous Coward · · Score: 0

      In fact, the underlying control mechanism that bridges the two parties together is a VoIP protocol.

  22. Why ould Google need a third party? by Justifiable_Delusion · · Score: 1

    Google owns the bandwidth necessary. Google has the intelligence and the foresight as well, if they can, I would strongly believe they could quickly hire in and develop the expertise to handle these services on their own. This service will not cost Google anything other than making use of existing resources, merely in new manners.

    There have been many discussion in reference to them buying up large amounts of dark fiber. (http://news.com.com/Google+wants+dark+fiber/2100- 1034_3-5537392.html>) And recently I was reading about their newly developed repository hub made inside of a standard transport container. (http://www.pbs.org/cringely/pulpit/pulpit20051117 .html>)They could manage from anywhere in the country easily. Other countries and major regions (Europe) I am sure they would be allowed to plog them down there as well. I rate this stock a buy. The company has a focus on the end result

    --
    Mad, adj : Affected with a high degree of intellectual independence. Ambrose Bierce - The Deveil's Dictionsary
  23. This is illegal. by Anonymous Coward · · Score: 0

    Google is making a telemarketing call to consumers. There is no check to ensure
    that the consumer receiving the call is indeed the one who input the number into the
    google form.
    This is just a scam to get around the "do not call" list. (https://www.donotcall.gov/default.aspx).

  24. Google is an Annoyance by Anonymous Coward · · Score: 0

    Has been useless for months for anything other then a dictionary/spellchecker. Hate to say it but MSN has been beating them at every turn.

    And time warner is a laughing stock, they cannot be taken seriously

  25. Click-to-Fall by cookonium · · Score: 1

    "It is rumored that Google has started testing 'Click-to-Call' which links potential buyers to advertisers via phone, but the third party who provides the communication services is still unknown." So... this is going to be inclusive of the gammet of spam/advertising that is so rampant on most websites. I would be one of those that would link Google with, or put the company on the same level as, a company that utilizes popups/spam to build business. Google has gone above and beyond a lot of other search engines by keeping all of their services free of 'junk' 'ads' and other unwanted whatever. The cleanliness of the search interface, lack of ads, and excellent search capability is what has kept Google popular. I would think it'd be wiser they keep their business focus on providing exceptional services to users via search engine, gmail, etc. I have always respected Google for their clean image and reputation. Don't bother dabbling in a potentially disastrous or unrewarding venue.