The World's Most Modern Management System

Posted by ryuzaki0 on Friday April 14, 2006 @06:56AM from the better-than-the-whip dept.

NeoPrime writes "CNN has a story about an Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.' He further feels that every employee should 'rate their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. There is even an electronic ticket system to flag anything they think requires action in the company. The company president explains, 'It can be I have a problem with my bonus, or My seat is not working, or My boss sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."

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Re:Note to self...never advertise "customers secon by Anonymous Coward · 2006-04-14 10:15 · Score: 0, Flamebait

I'm sure customers of the various satellite TV providers would disagree with you. I dropped cable because the of the local company's crappy service and switched to dish network. When I moved and couldn't use the dish anymore, I dropped the service, but didn't go back to cable TV. Why pay for lousy service that you don't watch very often?