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The World's Most Modern Management System

Posted by ryuzaki0 on from the better-than-the-whip dept.

NeoPrime writes "CNN has a story about an Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.' He further feels that every employee should 'rate their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. There is even an electronic ticket system to flag anything they think requires action in the company. The company president explains, 'It can be I have a problem with my bonus, or My seat is not working, or My boss sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."

11 of 235 comments (clear)

  1. Amazing! by Locke2005 · · Score: 4, Funny

    This company appears to have actually implemented the electronic equivalent of a suggestion box! I call dibs on the patent for using a computer to implement suggestion box functionality!

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
  2. Ticket #000314: My Boss Sucks by El_Muerte_TDS · · Score: 5, Funny

    Ticket status:
    [ ] Open
    [ ] Assigned
    [ ] Not a bug
    [ ] Feature request
    [x] Won't fix
    [ ] Closed

    Well... that's useful.

  3. Only one way to success by frieza79 · · Score: 3, Funny

    But do they have Hawaiian shirt Fridays?
    Thats the only true way to get employees to be more productive and happier, all at the same time.

  4. Wrong Article Title by mark_jabroni · · Score: 5, Funny
    employees come first and customers second

    Suggested Title : India discovers Government.

  5. Re:Sounds great by tntguy · · Score: 4, Funny

    That's called a union.

  6. Re:Hmpf by Anonymous Coward · · Score: 1, Funny

    > This sounds like a PR stunt.

    Sounds to me like the people who run the company have read Iain Banks's book The Business and want to be able to buy themselves a country sometime in the not too distant future, perhaps for the convenience of having diplomatic passports issued to senior staff.

    Just a thought.

    Regards, A.C.

  7. Re:Hmpf by arootbeer · · Score: 3, Funny
    Interesting things happen when [a company's management] embraces "bottoms-up".
    There's a joke in there somewhere...I just know there is!
  8. Arrested Development quote by matt+me · · Score: 2, Funny

    (Board room meeting)

    Why are we spending so much money on whistles?

  9. Customers second? Indeed. by BocaJuniors · · Score: 2, Funny

    ...Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.'

    Well, this certainly explains my experiences with Indian companies.

  10. Re:Hmpf by stanmann · · Score: 2, Funny

    By my count there are at least 3 jokes in there trying to get out.

    --
    Food not Bombs is a nice platitude but it breaks down when you notice that the Bombees are usually well fed
  11. Re:Hmpf by AaronLawrence · · Score: 2, Funny

    Did you mean: Voila?

    Viola: a musical instrument

    --
    For every expert, there is an equal and opposite expert. - Arthur C. Clarke