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The World's Most Modern Management System
NeoPrime writes "CNN has a story
about an Indian IT outsourcing firm HCL Technologies, whose president feels
that 'employees come first and customers second.' He further feels
that every employee should 'rate their boss, their boss' boss, and any
three other company managers they choose, on 18 questions using a 1-5 scale.
There is even an electronic ticket system to flag anything they
think requires action in the company.
The company president explains, 'It can be I have a problem with
my bonus, or My seat is not working, or My boss
sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."
I'm just wondering how many customers he'll be getting after this article pops up a few places.
I'm not a troll, but I play one on Slashdot.
The thing that alarms me most about the article is they are breaking the rule of putting the customer first. Without customers you have no business. I was double charged on my debit card for gasoline at a local filling station run by an Indian. Working for the bank that issued the card I was able to provide him with all the information he needed to reverse the $20.00 charge. When I went to talk to him about it he accused me no less than three times that I was trying to steal from him, so I politley left. THe next day I had the charges reversed from the backend through the the card processorI wrote him a letter and explained how I would never stop at his place again and neither would my family or friends. He took the approach of the customer comes last and now he has lost quite a few customers. And as karma would have it, he was caught selling cigarettes to under age children and hs lost his license for selling cigarettes and lottory tickets for six months.
Too late!
United States Patent 6,853,975
Dirksen , et al. February 8, 2005
Method of rating employee performance
Abstract
A method of rating employee performance includes: a) receiving a list of nominated raters from the employee, including at least one manager of the employee, a plurality of the employee's peers, and a plurality of the employee's direct reports; b) electronically soliciting and receiving manager approval of the list of nominated raters; c) electronically notifying the approved raters with instructions for rating the employee; and d) receiving employee ratings data from the approved raters, wherein the steps of electronically soliciting and electronically notifying are automated. The process also includes training all users of the system in a manner in which the ratings are calibrated by comparing case studies to specific behavioral examples to provide immediate feedback to the user in a training process which is fully automated.
Have you read my blog lately?
This discussion reminds me of http://jobvent.com/, where employees from any company rate their company and employees.
While we're defining things, it should be noted that you've defined communism completely wrong. The entire goal is to do away with a ruling class, not get more stuff for "those in power" as you put it. A true communist state would have an anarchic system of government.
Also for the record, China is not, and never has been, anything approaching a true communist state. If anything, they're a fascist military dictatorship with a somewhat socialist economic system. A much better example would be Switzerland or Sweden, both much more socialist than most other countries in the world, and both quite peaceful and happy as well.
Slashdot needs a "-1, Wrong" moderation option.
The Urban Hippie