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The Economy of Online Crime

hdtv writes "You might call the thugs or thieves, but on their own closed forums and referral-only Web sites, they value honesty and reputation. Fortune magazine looks into the black market for stolen credit card numbers and identities. What's interesting is that so few of the criminals retrieve their information via breaking into online stores." From the article: "Gaffan says these credit card numbers and data are almost never obtained by criminals as a result of legitimate online card use. More often the fraudsters get them through offline credit card number thefts in places like restaurants, when computer tapes are stolen or lost, or using 'pharming' sites, which mimic a genuine bank site and dupe cardholders into entering precious private information. Another source of credit card data are the very common 'phishing' scams, in which an e-mail that looks like it's from a bank prompts someone to hand over personal data."

119 comments

  1. pharming? by ergo98 · · Score: 3, Informative

    Isn't pharming when DNS is actually hacked in some manner? How many cases of this actually happening have been documented? Simply setting up a website that mimics a legitimate financial institution or pertinent party (e.g. Ebay), is, and has always been, phishing. The phishing emails are just lures to the bait of the phishing websites.

    1. Re:pharming? by Aardpig · · Score: 4, Funny

      In fact, I thought 'pharming' referred to genetic manipulation of animals and plants to produce pharmaceutical products. For instance, one might produce a strain of cows that express Viagra in their milk. Of course, they'd be a right bugger to milk...

      --
      Tubal-Cain smokes the white owl.
    2. Re:pharming? by danhirsch · · Score: 1

      DNS can be hacked pretty easily on windows machines by sending unsuspecting users malicious code that modifies their host file records. It can make any website address "appear" to be the correct site when in fact that domain is pointing to an entirely different IP address.

    3. Re:pharming? by Kadin2048 · · Score: 2, Funny

      Of course, they'd be a right bugger to milk...

      Here's a hint; if it only has one teat instead of four ... don't try to milk it. Just stop and walk away, before you owe it dinner.

      --
      "Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
    4. Re:pharming? by ajs318 · · Score: 1

      Yes. Pharming is when DNS is subverted to direct traffic intended for legitimate sites towards other sites. On a real computer, you need to be root {because of privilege separation} in order to create bogus zonefiles and reconfigure the local nameserver to make it appear to be authoritative for those domains. On a toy computer, however, there is no local nameserver. Instead, there is a file called "hosts" which is checked before DNS queries are sent to the outside world. In the absence of privilege separation, it's easy enough to append or even overwrite this {so you can even subvert another pharmer's attempts on your victim}.

      --
      Je fume. Tu fumes. Nous fûmes!
    5. Re:pharming? by ergo98 · · Score: 1

      DNS can be hacked pretty easily on windows machines by sending unsuspecting users malicious code that modifies their host file records. It can make any website address "appear" to be the correct site when in fact that domain is pointing to an entirely different IP address.

      If you have malicious code on their machine, then the rest is easy game anyways. Changing hosts files seems to be one of the least likely scenarios, and it'd be much easier, and more powerful, and likely to succeed, to simply keylog when they hit any of countless secure sites.

      I have yet to hear of widespread pharming, or any real world pharming at all.

    6. Re:pharming? by danhirsch · · Score: 0

      Yea...well...I wasn't arguing for or against pharming as I could really care less. I was just saying that it isn't really so hard to change the DNS on a windows machine. Once its changed, it wouldn't matter if the malicious code was discovered or not...more than likely the dns changes would persist.

  2. Is there a source that... by daeg · · Score: 1

    Is there a source that even tried to identify online stores as a source of credit card numbers? I wouldn't have ever thought that someone would try to use them as a large source.

    1. Re:Is there a source that... by shmlco · · Score: 1

      They aren't. Most organizations these days have the sense not to store complete card numbers in the first place. They don't want the liability. And with "reference" transactions, there's really no need.

      --
      Any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so.
  3. Will the real site please stand up. by Anonymous Coward · · Score: 0

    "...or using 'pharming' sites, which mimic a genuine bank site and dupe cardholders into entering precious private information."

    BOA is using a pictograph means to reduce pishing.

    1. Re:Will the real site please stand up. by iminplaya · · Score: 3, Funny

      BOA is using a pictograph means to reduce pishing.

      But then your bladder might exshplode.

      --
      What?
    2. Re:Will the real site please stand up. by patio11 · · Score: 3, Insightful
      Yeah, I use Bank of America, and their SafeKey thing, well, points for effort guys. I barely understood what was going on and I knew, going into the signup, what the whole purpose was. Basically, it works like this: you're told to pick a picture from a random set of them. When you sign into the bank, signon takes two steps if its from a computer that hasn't used your account recently: first, you put in your userID and state. Then you are taken to a *second* page, which shows the photo you picked and asks for your password. The idea is the photo is another secret known only to you and the bank, so if you go to The Bank of America Website you'll see that the photo was not the one you picked, and so you'll realize "Wow, phiser! No thanks"

      Here's the problem: the whole rationale behind the process goes WAY over the head of the average user. I watch my non-technical sister signing up for this thing. You might as well have written the interface in Chinese (oh, bad example, she reads that fine -- Swahili, then). And I had to spend 15 minutes looking through pages of randomly generated photos (they're all clipart of iconic things -- a bowl of fruit, a watch, etc) until I found one that I'd remember after two months without seeing it. For my mother (the archetypical phishing victim, knows nothing about technology and forwards every "If you send this to 15 people Bill Gates will cure cancer!" email she gets), I think this whole process would be hopeless.

    3. Re:Will the real site please stand up. by gsslay · · Score: 1
      More to the point, all a phishing site has to do is put up a little note;

      "We're sorry, but our new picture verification is currently offline. Bank Of America apologies for the inconvenience this may cause, we are doing everything we can to fix it. In the meantime, please log on as you would normally without the picture. Thank you."

      Easy. Picture verification security by-passed. Understanding customer ("These computers are always breaking, aren't they? Good job the website's still up though.") logs in.

    4. Re:Will the real site please stand up. by tendays · · Score: 1

      Ok. Now what prevents the phishing site to just forward the first half of the victim's credentials to the real bank website, download the picture and then send it back to him (like a sort of man-in-the-middle) ? Then there will no be any difference to the user except that it is a bit slower.

      One advantage might be that the bank's website would notice there is a large number of attempted logins from different users all coming from the same machine. But this is no longer true if in addition copies of the phishing site are spread over many zombies.

  4. Phising getting more and more "important" by Opportunist · · Score: 5, Insightful

    No kidding. We're seeing an incredible increase in phishing attacks, either in the form of fake pages (and the corresponding spam mails telling you to go there), or in the form of trojans that hook into the browser.

    It's interesting. Place a person, a very clever person, master degree in commerce or law, with a Ph.D., people who're worth their 6 digits a year, place them in front of a computer and you will be amazed. Something inside this computer turns the smartest person into a gullible idiot.

    Ok, idiot being too hard a word. But it is VERY intriguing to see people who would never ever fall for a con job in real life to fall without even thinking twice for one online.

    And I wonder why. What makes an e-mail more credible than snail mail? If they got a mail from their "bank", telling them to send their CC number or other details, they would NEVER do that. Online? No problem.

    Why? Why are online scams so much more successful than offline?

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:Phising getting more and more "important" by Anonymous Coward · · Score: 1, Funny

      I read it on the internet so it MUST be true!

    2. Re:Phising getting more and more "important" by Opportunist · · Score: 1

      I said explicitely "non-stupid people".

      It can't be. I mean, anyone could write anything on the 'net. Or are we already so indoctrinated to believe anything said "on TV" (and I can quite easily see people being unable to discriminate between the 'net and TV) has to be invariably true?

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    3. Re:Phising getting more and more "important" by datafr0g · · Score: 5, Insightful

      Why? Why are online scams so much more successful than offline?

      It's easier to attempt to scam more people at a time online, thus the ratio of suckers is higher.
      Also, and more importantly, most people still don't understand the internet / web / email, etc and how it all works. So they're going to be in a far more vunerable position online. Most people don't think to check to see what web site that link takes them to - it looks like eBay - that's good enough. Most people wouldn't even think to look at that ugly URL bar in the browser and why would they - they can't make sense of it - dozens of letters, numbers and squiggles.

      Learning the internet is like learning another language and another culture in the real world and it can take a great deal of time and experience to get to grips with it. For example, I bet it's much easier to scam a tourist or a new immigrant visiting your local country than it is to scam them in their home country.
      You move to a new country - most people will learn as much as they can about it. You want to use the internet? same thing - but how many people are there who really want to learn about it - most people just want to use it but it doesn't work that way. Well it can, but like in the real world - you end up making yourself more vunerable and more susecptable to making mistakes.

      --
      "Who says nothing is impossible? Some people do it every day!" - Alfred E. Neuman
    4. Re:Phising getting more and more "important" by Pyrion · · Score: 1

      We're talking about people that majored in something other than computer science. They don't know, nor really care, to check the headers to confirm that the email that supposedly came from their bank did in fact come from their bank, and they don't care to look at the URLs to make certain that they are in fact connecting to their bank's site when they click the link, because that's not what they went to school for.

      Online scams are so much more successful simply because any scammer can make themselves look legit to those that aren't really paying attention to the details, details that people outside the field of computer science don't really know nor care to look for.

      --
      "There is much pleasure to be gained from useless knowledge." - Bertrand Russell.
    5. Re:Phising getting more and more "important" by JMemmert · · Score: 5, Insightful
      Why? Why are online scams so much more successful than offline? As far as I understand the mechanisms, there's several at play:
      • The technicalities of spoofing an address are lost on most people. So "if it says it's from my bank and it looks like it is, so it must be".
      • The second problem, to me, is pattern recognition. We've been trained to identify stores or banks by their corporate identity. It is perfectly obvious that the combination of that color and that logo represents that corporation. Nobody else uses these colors, this logo. So everything with these characteristics is automatically associated with that corporation. And since item one is not understood, there's no reason to doubt that assumption.
      • The third problem is that people want to believe. They want to believe that something is done to keep them and their money safe because it is oh so unsafe and dangerous out there. This has a much wider area of applicability, of course, but on topic, the fact that the bank does something to keep my money safe is good. I want to keep my money safe and so do they. If they want my cooperation in doing that, that's fine. It's in my interst as well. And since they do not understand the implications of spoofing, they accept things on face value. You probably know that line of thought.
      • The fourth problem that I see is that we've gotten used to being treated as a number. So a mail that does not correctly identify me with my full name and only states "Dear Sir or Madam" or "Dear Customer" is considered acceptable.
      • The fifth item I think plays a role is the fact that non-technical computer users have become accustomed to do things that they do not understand. If you told them that performing a rain dance every morning over their machine will keep it from crashing, they will do it, because it's no more arcane to them than a sequence of finger-breaking key combinations that they are so accustomed to. This extends to error messages and application failures, etc. Even when there's evidently a problem, the software more often than not does a rotten job at explaning what's wrong. This is why "we have increased the security of your credit card. Please enter all your data." works so fine. It's nonsensical, but it's no more arcane than any number of other messages our machines give us every day.
      • This leads into the last issue of today. Tunnel-vision. I believe that computer users know exactly as much as they need to to perform a specific task. They look neither left nor right. The classic example is people overlooking UI elements that are right next tho those they've been using for years, simply because they do not use them. Once you leave that comfort zone of things that they know and use regularly, all is new, all is strange. And they have learned that it's lots of work to find out what is going on. It's easier to go with the flow. Unfortunately.
    6. Re:Phising getting more and more "important" by interiot · · Score: 1
      It's pretty simple...

      It's relatively easy for scammers to set up a website for a few hours or days, on a computer they don't own, located in a country far away from them, and get a couple of quick hits, with it being somewhat hard for authorities to track down the location that the scammer actually connects to the internet.

      If scammers tried this with snail-mail, they would have to wait a week at least to wait for the responses. Also, while it's probably possible to hide your identity when receiving snail mail, it's not nearly as easy as it is online (since vulnerable Windows boxes are a dime a dozen). So, there's much more opportunity online, so it attracts scammers like flies, whereas snail mail boxes don't.

    7. Re:Phising getting more and more "important" by AhtirTano · · Score: 3, Insightful
      Why are online scams so much more successful than offline?

      Immediate response without time to think about it.

      I once got a phishing email supposedly from Amazon.com. I had had too much to drink, and I had been up for about 20 hours. I clicked the link and gave them my Amazon password, where they had access to my credit card information, address, etc. As I hit enter, the fact that it was fake finally penetrated the fog in my head. I quickly changed the password on my account, and have not had a problem. I would not have fallen for the scam if I weren't drunk and/or very tired. I would not have fallen for it if it was a snail mail message.

      My roommate almost fell for a telephone scam. He was pretty high when the call came, so was only a little bit suspicious about a call from a "government office" at 9pm on a Friday night. I stopped him.

      We both have advanced degrees.

      (Secondary moral: Pot and alcohol do make you do stupid things you wouldn't do otherwise.)

    8. Re:Phising getting more and more "important" by Anonymous Coward · · Score: 0

      That is one of the most insightful and intelligent comments I've ever read. You have really looked into the problem's eyes.

      As a result, your geek licence has been declared void. Please report to your nearest slashdot agency.

    9. Re:Phising getting more and more "important" by Anonymous Coward · · Score: 0

      All very good points. Might I add a couple.

      Compliance, or the Milgram effect. People treat computers as pseudo authority figures. The notion that "Big Brother"
      is out there watching everything at central services gives a warm comforting feeling to some folk as much as it scares the bejesus out of others. Those of a more sheeplike disposition feel that there is some great controlling power watching over all their actions, that everything is centrally logged and nothing can go wrong because they are somehow protected. When they talk about "the computer" they are alluding to something greater than the box sitting on their desk.

      The other is pride. Nobody wants to look like an idiot. Their default behaviour is to respond so as not to look silly. Us folk probably learned a long time ago the best default is to ignore unless you are obviously looking at a relevant personal communication, but some people still just repond to internet chain mails.

      I've been seeing a lot of very interesting psychology stuff lately. Gibsons recent remarks and this http://www.newyorker.com/printables/fact/060515fa_ fact almost unbelievable story on the topic of 419 victims are two.

    10. Re:Phising getting more and more "important" by Shalmanese · · Score: 1

      "Why? Why are online scams so much more successful than offline?"

      Dhamija, R., Tygar, J. D., and Hearst, M. 2006. http://people.deas.harvard.edu/~rachna/papers/why_ phishing_works.pdfWhy Phishing Works. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Montréal, Québec, Canada, April 22 - 27, 2006). CHI '06. ACM Press, New York, NY, 601-610

      Wu, M., Miller, R. C., and Garfinkel, S. L. 2006. http://groups.csail.mit.edu/uid/projects/phishing/ chi-security-toolbar.pdfDo security toolbars actually prevent phishing attacks?. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Montréal, Québec, Canada, April 22 - 27, 2006). CHI '06. ACM Press, New York, NY, 601-610

    11. Re:Phising getting more and more "important" by MukiMuki · · Score: 2, Insightful

      Actually, it's quite possible to use snail mail to this day to get compromising information. Phishers just pose them as contest entries, and ask for information like a social security number, birth date, etc. A lot of people are more than willing to jot this down if it looks like a prize is headed their way.

      Some less-than-scrupulous telemarketers do the same thing by calling people and telling them that they just won something, and then asking for a subscription to a magazine or whatnot as almost a side portion of the call. However, cancelling the latter results in a hang-up.

      Finally, sending a million letters via USPS costs something like $380,000. Sending a million phishing emails is considerably cheaper and more likely to get the info you want.

      Finally, on an off-topic note... Dear Slashdot : Make Plain Old Text the fucking default or give me the option to. WTF is WRONG with you.

    12. Re:Phising getting more and more "important" by shmlco · · Score: 2, Informative

      Apparently your degrees aren't advanced enough. While they might have had access to your addresses, at no point in time did they have access to your credit card information. When asked Amazon only shows the last four digits of your card, not the complete number. Moreover, should they have attempted to buy something and have it shipped to them, Amazon would have asked for a new number.

      About the worst they could have done was order 500 romance novels in your name and have them delivered to you. The modern equivalent of the "you ordered a pizza" gag.

      --
      Any sect, cult, or religion will legislate its creed into law if it acquires the political power to do so.
    13. Re:Phising getting more and more "important" by Anonymous Coward · · Score: 0
      Dear Slashdot : Make Plain Old Text the fucking default or give me the option to.
      That option does exist. Unsurprisingly enough under the Comment Options.
    14. Re:Phising getting more and more "important" by Crizp · · Score: 1

      Insightful post, thank you. I have an alternate view on one of your points: It is somewhat related to posts above, too.

      ... pattern recognition. We've been trained to identify stores or banks by their corporate identity. [...] So everything with these characteristics is automatically associated with that corporation. And since item one is not understood, there's no reason to doubt that assumption

      I think much of the problem lies in pattern recognition, but in a different way. It may be a lack of pattern recognition skill (intuitive or learned) that makes it so hard for "regular people" to understand the technology behind web pages, email etc. At least the visible part.

      I would argue that most people don't even realise the patterns and sections in a basic URL - so that, say, when a person tries $company.com and finds nothing, the person won't try .net, .org or .info. Cue anecdotal evidence - knowing some computer illiterate people, even after surfing around for half a year they're not able to see patterns like "where's the menu bar usually located" and "what is clickable, what is not" in a web page.

      My point being that even if the user would know enough to actually see the link in an email, he/she doesn't have the pattern recognition skills (or experience) to remember that companies usually, with very few exceptions have a website located at companyname.[com|net|org] and not companyname.phishing.com or p1321.companyname.com

      Of course, many companies invalidate any skill in recognizing this with the fact that they sometimes do use weird hostnames or completely different domains from what they would normally use... :(

    15. Re:Phising getting more and more "important" by Anonymous Coward · · Score: 0

      "Why? Why are online scams so much more successful than offline?"

      In addition to the other factors mentioned, I'd also say that there is no ignorance in the human race like the ignorance of an American about technology. As our lives become surrounded by every kind of gizmo, mastering them all requires a devotion of more hours of learning. But the US has turned "learn" into a word as dirty as "f***"; something you do only to achieve an end ('get a job', as opposed to 'make a baby'), and 'don't you dare enjoy it much!' There is no such concept as "recreational learning" here, for instance.

      So 3rd world countries can now program circles around us, and can taunt us with phishing scams. Even when we don't fall for the scam per-se, I'm sure our reactions provide them with hours of thigh-slapping entertainment.

    16. Re:Phising getting more and more "important" by JMemmert · · Score: 2, Insightful

      I agree with the statements you make about pattern recognition skills.

      However, I believe that the skillset you describe is too narrow.
      As far as I can tell, most people are well able to distinguish two banks based on their flyers, even if you remove the names of the banks. They don't read the text, they don't look at the offerings, they merely look at the colors, layout and the logo.
      On this level, pattern recognition works just fine for them and it's usually enough.
      And since trademarks prohibit someone else from using that combination of colors, fonts and logos, this, eroneously, serves as a unique identifier.
      Once a "document", electronic or not, passes the initial, faulty "test" of validity, based on colors, layout, logos, it's considered to be valid. No questions asked.

      As for the level of pattern recognition you mention, not being able to identify structural components of a page or URL, I agree. Most people don't understand that unless they have been shown.
      For most people, the WWW consists of links and pages. The fact that each page has a unique name that can be decomposed is something unknown. They live in a world of "blue underlined text that brings them to other pages", so to speak.
      I've seen uses browse without the navigation bar, simply using their bookmarks, the history and search engines (and keyboard shortcuts to go back). For them, the actual text of an URL has no meaning. You might call that faulty pattern recognition, but I believe it's more along the lines of faulty usage patterns. Ymmv, of course.

    17. Re:Phising getting more and more "important" by billcopc · · Score: 1

      Correction: Lots of people DISABLE the ugly URL display bar because, well, it's ugly. I almost wish the URL would be displayed in a little bubble whenever I point to something, but that behavior is relegated to the mostly-useless ALT tag. In fact many sites use Javascript to fudge the status bar URL display anyway, sometimes to mislead, sometimes just for cosmetic purposes (like piping outbound links through a hit counter).

      --
      -Billco, Fnarg.com
    18. Re:Phising getting more and more "important" by poot_rootbeer · · Score: 1

      If they got a mail from their "bank", telling them to send their CC number or other details, they would NEVER do that.

      Oh, I don't know about that. I suspect if someone sent out notices on authentic-looking Bank of America letterhead, stuffed into authentic-looking Bank of America envelopes,
      informing "customers" that there was an "issue" with their accounts and they need to call an authentic-looking 800 number and provide their account information to resolve it, the phone would ring more than a few times.

      So how do we make it so that phishing via SMTP carries as much risk for the scammer as phishing via USPS does?

    19. Re:Phising getting more and more "important" by devilspgd · · Score: 1

      IIRC there is a way around this -- Filling wishlists requests perhaps?

      If there wasn't, why would a phisher want your Amazon password in the first place?

      --
      Give a man a fish, he'll eat for a day, but teach a man to phish...
    20. Re:Phising getting more and more "important" by nairobiny · · Score: 1

      I would argue that most people don't even realise the patterns and sections in a basic URL - so that, say, when a person tries $company.com and finds nothing, the person won't try .net, .org or .info. Cue anecdotal evidence - knowing some computer illiterate people, even after surfing around for half a year they're not able to see patterns like "where's the menu bar usually located" and "what is clickable, what is not" in a web page.

      To be fair to most people, the software they use (e.g. Outlook, MSIE) can obscure these things for them. For example, it's pretty difficult to even see the full headers of an e-mail you're reading in Outlook. If people could see these more easily, they might be better able to interpret them.

    21. Re:Phising getting more and more "important" by Andrewkov · · Score: 1

      This is the Internet, you can swear here.

    22. Re:Phising getting more and more "important" by jandrese · · Score: 1
      And I wonder why. What makes an e-mail more credible than snail mail? If they got a mail from their "bank", telling them to send their CC number or other details, they would NEVER do that. Online? No problem.
      Are you sure? Granted, I've never seen anyone try this, but I suspect it would work better than you think. Probably not as a mailback though, that would require too much effort, but if it had some "hotline" number to call I bet you could get a ton of CC numbers, especially if the letter is worded in some particularly scary way like "Your credit card numbers may have been stolen, we need you to call our hotline and verify that your number is still safe, it will only take a minute and can save you thousands of dollars worth of fraudulant activity".

      Even better, some poor gullible sap could call them and discover that their card has been "stolen" and that they'll need a new one. Happily the person on the other end will be more than willing to do that if you just provide your bank account numbers, SSN, mothers maiden name, etc... Then just wait 4-6 weeks for the new card to be issued to you in the mail and make sure you cut up the old one and throw it out.

      The only major danger is that some people will be wise to what you're doing and your phone number won't last very long. Of course that's true of most email pishing scams too (their email accounts/web sites are shut down all of the time).
      --

      I read the internet for the articles.
    23. Re:Phising getting more and more "important" by chris.evans · · Score: 1

      Online scams are easier to occur becuase of the design of the clickable interface. In offline cams you would have to actually walk the reply to the postal box or go into the bank.

      --chris

  5. Paypal... by Anonymous Coward · · Score: 0

    Yes, but I can't be having my Paypal account expire!!!

  6. Phishing by Joebert · · Score: 5, Insightful

    What if thoose sites are phishing sites setup by law enforcement to catch phishers ?
    What kind of criminal masterminds would fall for their own scams ?!

    --
    Wanna fight ? Bend over, stick your head up your ass, and fight for air.
    1. Re:Phishing by Clovert+Agent · · Score: 1

      This has happened in the past, with great success. Criminals are taking more care now to protect themselves, and it is becoming harder for law enforcement to infiltrate the groups - parallels with other organised crime (and law enforcement's response to it) are very clear.

  7. The Problem Is The Credit Card by omegashenron · · Score: 5, Interesting

    I work at a b&b where we continually get reservations by people wanting to pay with a credit card. Our customers make their bookings over the phone, fax and even e-mail - to process a payment, all we need is the card number and expiry date. When a receipt is printed (from entering the numbers), it actually has the card details on it!

    I have seen many people collect their receipts from us upon checkin and just throw them away, without any thought about the information contained. Anyone willing to stick their hand in the bin would be able to collect these numbers for themselves.

    I often think a better credit card system would be to have a credit card number and require the use of a temporary code for a transaction to take place (similar to my online banking) where we have an electronic device which has a changing code, of course, this would only be practical for over the phone and website bookings rather than fax/e-mail (although fax/e-mail bookings are insecure now as e-mails may not be deleted from the system and fax's could be just thrown away with the numbers on them).

    --
    Excuses Are Like Assholes - Everybody's Got One
    1. Re:The Problem Is The Credit Card by Anonymous Coward · · Score: 1, Informative

      I was under the impression that most modern equipment only prints the last 4 numbers of the card on the reciept.

    2. Re:The Problem Is The Credit Card by omegashenron · · Score: 1

      The last four digits are only printed if we physically swipe the card, if we manually enter the numbers (which we usually do as most bookings are made over the phone) then the receipt shows the full credit card number.

      --
      Excuses Are Like Assholes - Everybody's Got One
    3. Re:The Problem Is The Credit Card by 44BSD · · Score: 3, Informative
      Interesting. IANAL, but it looks like your B+B better get with the program, or it will be breaking a federal law:
      SEC. 113. TRUNCATION OF CREDIT CARD AND DEBIT CARD ACCOUNT NUMBERS.

      Section 605 of the Fair Credit Reporting Act (15 U.S.C. 1681c) is
      amended by adding at the end the following:
      ``(g) Truncation of Credit Card and Debit Card Numbers.--
      ``(1) In general.--Except as otherwise provided in this
      subsection, no person that accepts credit cards or debit cards
      for the transaction of business shall print more than the last 5
      digits of the card number or the expiration date upon any
      receipt provided to the cardholder at the point of the sale or
      transaction.
      ``(2) Limitation.--This <<NOTE: Applicability.>> subsection
      shall apply only to receipts that are electronically printed,
      and shall not apply to transactions in which the sole means of
      recording a credit card or debit card account number is by
      handwriting or by an imprint or copy of the card.
    4. Re:The Problem Is The Credit Card by omegashenron · · Score: 3, Informative

      We are in Australia, not the USA

      --
      Excuses Are Like Assholes - Everybody's Got One
    5. Re:The Problem Is The Credit Card by myowntrueself · · Score: 1

      We are in Australia, not the USA

      So? This *is* the USA we are talking about here, and you *are* in Australia, one of the USAs most trusted 'lieutenants'...

      --
      In the free world the media isn't government run; the government is media run.
    6. Re:The Problem Is The Credit Card by don.g · · Score: 1

      Here in New Zealand receipts typically miss off six or so digits, so you get something saying that the card used was number 2435 43.. .... 1654. Which is enough to identify whose card it was from a limited set, but not enough to place orders with.

      Of course, the old zip zap machines happily put the entire number on the receipt you get. And people who don't want to pay for mobile EFTPOS equipment, such as some of the shuttle companies, tend to be keen on them...

      --
      Pretend that something especially witty is here. Thanks.
    7. Re:The Problem Is The Credit Card by utlemming · · Score: 1

      Yes and no. On the customer copy you get the last four digits of the card, but the merchant copy gets both. Where you get a problem is when the merchant give the customer a copy of the merchant copy. If you have a signiture line then you have a copy of the merchant slip.

      --
      The views expressed are mine own and do not express the views of my employer.
    8. Re:The Problem Is The Credit Card by DigiShaman · · Score: 1

      I often think a better credit card system would be to have a credit card number and require the use of a temporary code for a transaction to take place (similar to my online banking) where we have an electronic device [hsbc.com.au] which has a changing code...

      Something similar has already been done to achieve the very goal you're after. It's called the American Express Blue card. The idea was that when you want to shop online, you ran your card through a card reader (some USB device that reads a microchip on the card) and it would give you a temporary credit card number. But this was back in 1999 and 2000. The Blue card is still offered, but the card reader is no longer sold. As such, temp credit card numbers are no longer used either. I guess they found it was much easier for a card holder to dispute unauthorized transactions with a representative after something fraudulent happens. Funny how preventing fraud is not as cost effective as it is dealing with the clean up.

      --
      Life is not for the lazy.
    9. Re:The Problem Is The Credit Card by omegashenron · · Score: 1

      No, when you key in the digits manually, the full credit card number prints up on BOTH receipts, the only time it does not is when you swipe the card - for us, when we swipe the card, the last for digits appear on both merchant or customer copies.

      --
      Excuses Are Like Assholes - Everybody's Got One
    10. Re:The Problem Is The Credit Card by eric76 · · Score: 1
      As such, temp credit card numbers are no longer used either.

      Actually, they are.

      MBNA has such a program called ShopSafe. I use it all the time.

      It's been quite a while since I did any web transaction with the regular number.

      That did cause some trouble on eBay in early March. I had a temporary number on PayPal with a $25 maximum limit. When I won three bids one day (easy since they were all "Buy It Now"), I created a new temporary number with a maximum high enough to handle all three bids. The total amount was about $40.

      But then I screwed up. When paying for one of the purchases, I didn't select the second temporary number. When I realized that, I tried to backup and charge it to the correct number. But what really happened was that the payment was charged to both numbers.

      I contacted a customer reporesentative at PayPal by telephone who told me that the way to fix it was to contact the seller and have them refund one of the payments. The seller willingly did that with no problem but then the bid was displayed as being unpaid. PayPal then suggested that I go to the payment section and mark it that I was sending the payment by other means.

      I'm still not sure what the status of the transaction is. The bid was for a magazine subscription ($7.95 for 3 year subscription isn't bad at all) with delivery of the first issue in 2-3 months and so the 3 months is not up yet.

    11. Re:The Problem Is The Credit Card by Anonymous Coward · · Score: 0

      No. The problem is you printing the numbers on the recipt. If you did that to me I'd stand there and bawl you out for being f*****g useless there and then - you only need to stick say the last four digits on and blank the rest.

    12. Re:The Problem Is The Credit Card by glitch23 · · Score: 0

      In that case we'll just call the RIAA on you. They will know what to do.

      --
      this nation, under God, shall have a new birth of freedom. -- Lincoln, Gettysburg Address
    13. Re:The Problem Is The Credit Card by srn_test · · Score: 1

      Last time I worked in the CC/banking industry (about 12 months ago), this was forbidden too. VISA will fine you if they find out - about $50k/month.

      Better get your POS software updated from your bank.

    14. Re:The Problem Is The Credit Card by Anonymous Coward · · Score: 0

      That's interesting, I'm in Australia too.

      What is the name of your establishment? I'd like to avoid it.

    15. Re:The Problem Is The Credit Card by gcatullus · · Score: 1

      Disputing unathorized transactions costs the bank nothing, assuming of course that the card was (mis)used at a vaild merchant. The bank simply EFTs the money back out of the merchant's account. The merchant then has to prove the validity of the sale via a vaild signature. Without a valid signature - the merchant is out of luck.

      To fight a credit card "charge-back" we have supplied the processor with a video showing the person swiping their credit card, their own vehicle license plate clearly visible, at our gas pumps. But the response we recieved was that, unless we had a vaild signature, we could not get paid.

      Just some food for thought - buy all sorts of crap on your visa card, sign it Donald Duck, and you won't be liable for a penney.

    16. Re:The Problem Is The Credit Card by LunaticTippy · · Score: 1
      I lost my wallet several years ago and then had my replacement wallet stolen. The bastard ran up $5000 in charges, maxing out all the cards within 2 hours of the theft. The worst part was the debit card, which cleaned out my checking/savings accounts and racked up an impressive array of overdraft charges.

      While straightening everything out, one of the banks gave me a hard time. Apparently losing my wallet counted as "suspected fraud" and this "suspected fraud" made them cancel my account. A second bank warned me that it was ok this time, but I should try extra hard not to lose any more wallets.

      Yes, it is easy to defraud your credit card companies. Once or twice.

      Anyway, I often sign my cards with an illegible scribble, just to be funny.

      --
      Man, you really need that seminar!
    17. Re:The Problem Is The Credit Card by omegashenron · · Score: 1
      Last time I worked in the CC/banking industry (about 12 months ago), this was forbidden too.

      funny you mention that, the POS unit we use was issued from the Commonwealth Bank 1.5 years ago after the LCD in our previous unit broke. In any case, wouldnt VISA fine the bank?

      --
      Excuses Are Like Assholes - Everybody's Got One
    18. Re:The Problem Is The Credit Card by srn_test · · Score: 1

      VISA are bastards, they fine everyone. But it's true they go after the bank first. So if the CBA hasn't given you a new one yet you're okay :)

  8. Crimminal Cousins by Anonymous Coward · · Score: 0, Flamebait

    "You might call them [pirates] or thieves, but on their own [outside legal jurisdiction] sites and [encrypted] referral-only [P2P], they value honesty and reputation (smirk!). Small Fortune magazine looks into the black market for [stolen movies, music, and software]."

  9. The banks really don't seem to care... by Ritz_Just_Ritz · · Score: 3, Insightful

    They are raking in such huge margins on credit card debt that until very very recently, they seemed to more or less wink at online fraud. Only now that it's starting to really cut into their margins are they really taking notice and making half-hearted attempts to deal with the problem.

    As much as I want to blame the "online idiot" who falls victim to phishing and other scams, the banks really bear a lot of blame themselves for making it so damn easy to steal from these people.

    1. Re:The banks really don't seem to care... by Anonymous Coward · · Score: 5, Insightful

      Why would they care? Banks never EVER lose a dime on fraud, except for a some labor involved in procesing chargeback requests. ALL fraudulent transactions and chargebacks are immediately deducted from the vendor's account. The customer is fully protected. The banks NEVER take a loss. Only the vendors get farked. Over and over again.

      Yes, I am a vendor with my own merchant account. :-(

    2. Re:The banks really don't seem to care... by Pyrion · · Score: 1

      Except the banks aren't responsible for the intellectual capacity of their customers. That's why credit card debt exists in the first place. People aren't smart with their money. It's a given fact of life. Phishing is just another example of this.

      --
      "There is much pleasure to be gained from useless knowledge." - Bertrand Russell.
  10. good and bad by Umbral+Blot · · Score: 5, Funny

    Well it's nice to know that my online shopping is safe, it is somewhat scary to know that real life shopping is less secure. Just one more reason to never leave the room.

  11. Rumpelstiltskin by xenocide2 · · Score: 1

    Clearly a secret identity is insufficient to protect your money. Debit cards are widely accepted; I wonder what motivates a retailer or credit company to allow signatures as authentication in this day and age, if not to profit from fraudulent purchases.

    --
    I Browse at +4 Flamebait

    Open Source Sysadmin

    1. Re:Rumpelstiltskin by rabel · · Score: 4, Informative

      Remember that you don't sign the receipt as "authentication", you sign it to indicate you agree to the terms of the credit. That's the only purpose. If a store attempts to verify your signature against the back of the credit card, well, that's sort of bonus, but not required by the credit company.

      For reference, see this link

      In my own life, I have my daughter sign the credit card bill (and compute the tip, if necessary) and since she's an art student she has been coming up with some pretty creative signature designs.

    2. Re:Rumpelstiltskin by xenocide2 · · Score: 1

      Then I guess it's even more Rumpelstiltskin-y than I imagined.

      --
      I Browse at +4 Flamebait

      Open Source Sysadmin

    3. Re:Rumpelstiltskin by bhtooefr · · Score: 1

      Well, the thing with debit is there's a fee.

      Credit doesn't have it ON THE SAME CARD.

    4. Re:Rumpelstiltskin by devilspgd · · Score: 1

      My understanding is that a debit (PIN) transaction typically results in a per-transaction fee, where as a credit (pinless) transaction typically results in a percentage fee.

      That being said, whenever I look up the fees, it still looks like PIN transactions are cheaper most of the time, unless merchants are getting substantially lower rates (approaching 0%)

      --
      Give a man a fish, he'll eat for a day, but teach a man to phish...
    5. Re:Rumpelstiltskin by bhtooefr · · Score: 1

      Every "credit" transaction I've made on my debit card has no percentage fee whatsoever... it's just you have to sign for it, unless it's fuel that you're buying...

      Unless you're referring to the interest, but on a debit card (even used as credit), there is no interest as long as you stick with the money in your account.

    6. Re:Rumpelstiltskin by devilspgd · · Score: 1

      Not the fee that you the consumer pay, but rather, the fees that merchants pay...

      --
      Give a man a fish, he'll eat for a day, but teach a man to phish...
  12. Must...not.... by novus+ordo · · Score: 1

    "Don't visit any of these sites. Tapping into them could lead to unpleasant consequences. I only looked at them via the safety of RSA's computers."

    ...ah dammit..

    --
    "You're everywhere. You're omnivorous."
  13. Honesty and reputation? by 77Punker · · Score: 4, Insightful

    Honesty my ass. They're all just being extra careful not to get caught.

  14. Re:Y-0u insensitive clod? by Anonymous Coward · · Score: 0

    That page hasn't been a goatse mirror in a long time.

  15. My First Credit Card Theft by Anonymous Coward · · Score: 2, Interesting

    my first credit card theft occured in the mid-80s while living in Indianapolis... i used my Amex card to pay for dinner with friends at a local Japanese restaurant... i rarely used the card (and have never been over my head w/CC debt), but was surprised to see a charge from a florist in Chicago...

    this really ticked me off, so i called the florist, got the order number, product, and phone number and address of the delivery...

    apparently, someone at the restaurant had a girlfriend in Chicago, and used my card number to order flowers delivered there...

    i called the girlfriend and told her that the flowers she received were purchased with a stolen card and that i would be contacting the police...

    next, i called Amex... to my amazement, even back then, they really didn't give a rat's patootie about the fraud - i had to force my info on the customer service rep - although the info was taken...

    i was never subsequently contacted, so AFAIK, the scumbag got away with credit card fraud...

    my only consolation was that the dipstick wasn't going to be getting any anymore! :-)

    1. Re:My First Credit Card Theft by innocent_white_lamb · · Score: 1

      i was never subsequently contacted, so AFAIK, the scumbag got away with credit card fraud...
       
      And you didn't call the police because.... ??

      --
      If you're a zombie and you know it, bite your friend!
    2. Re:My First Credit Card Theft by Anonymous Coward · · Score: 0

      - i DID contact the police - NEVER HEARD ANYTHING BACK:

      "Thanks for letting us know about this. We've noted the incident."

    3. Re:My First Credit Card Theft by Anonymous Coward · · Score: 0

      That was you, damn, she gave the best head!

  16. yep by way2trivial · · Score: 1

    in fact, that's becoming the law in many american states...

    --
    every day http://en.wikipedia.org/wiki/Special:Random
  17. Why so cheap? by Beryllium+Sphere(tm) · · Score: 2, Interesting

    >$3 per CVV, or $20 for a card number with CVV and the user's date of birth

    For a card which may have a $10,000 credit limit or higher. Either it's hard to turn a stolen card into money, or the supply is more than meeting the demand.

    Contrariwise, why so expensive? Mail theft rings, bribed insiders, credit report lookups by crooked merchants -- there are so many sources that maybe the price should be lower. After all, what's the cost of a botnet PC to a crook who wants to use it?

    1. Re:Why so cheap? by patio11 · · Score: 2, Informative

      All of the illegal stuff gets *expensive* fast. I lurk over at specialham.com, the spammer forum, to keep abreast of new changes I need to make to the spam filter I'm coding. People want several hundred dollars for a script to verify addresses for one major ISP, etc. And "cashers" have the most dangerous job in the criminal supply chain, since they're the ones that have to associate a physical identity (even a fake or obfuascated one) with the theft to make their money. The guy who just nabs the information, on the other hand, just has to go to the forum/IRC channel, demonstrate his bona-fides, and then arrange a swap with payment dropped into some blind eGold account (the black market doesn't apparently like paypal that much, from what I've seen).

    2. Re:Why so cheap? by Watson+Ladd · · Score: 1

      The people who get these numbers don't want to use them. The ones who use them view getting them as drudge work.

      --
      Inventions have long since reached their limit, and I see no hope for further development.-- Frontinus, 1st cent. AD
  18. "The Economy of Online Crime" by Skythe · · Score: 1

    Now to the stock market. The all ordinaries are up 15 cents, NASDAQ is running smoothly up 10 cents and the incredibly illegal bit torrent file sharing ring has mysteriously and suddenly dissappeared from the market.

    In other news the US government has been superceded by the RIAA in a grant of 'emergency powers'. Among the proposed changes is a rename of the US to the 'United Empire' and the purging of all online music stores. CDs have also reportedly tufwappled in cost.

  19. Amazing complexity by iamdrscience · · Score: 5, Informative

    I've been to one of these credit card forums (not as a user, I don't have that kind of moral flexibility) and the thoroughness of these forums is quite amazing. The one I went to in particular required that if you wanted sell something, i.e. CC numbers, fake IDs, card skimming equipment (ATM bezels and strip readers), etc. you first had to provide free samples to the administrators of the forum to verify the quality of your product. If your product was found to be satisfactory, you would be allowed to sell your products, but first you had to put up a certain amount of cash (like $500, iirc) to be held by the administrators -- this cash would be used to refund your customers money in case you didn't deliver your products to them.

    1. Re:Amazing complexity by vastabo · · Score: 4, Funny

      Now that's customer service worthy of a credit card company!

  20. Carelessness feeds the black market by SysKoll · · Score: 0
    Also, the black market is fed by such bloody morons as Wells Fargo, who messed up the lives of tens of thousands of poor people employed at HP, IBM and other places where they read Slashdot, by losing personal data not just once but twice.

    Such careless imbeciles would really need to lose their contracts at the very least. Why don't IBM, HP and others laugh WF out of the room when their contract comes up for renewal? They are not just WF's customers, they are also employers of the people who got messed up.

    Of course, my solution would involve finding out who is the moron at WF that let his goons store unencrypted financial details of customers' employees on Windows laptop. Armed with his name, I'd then mug him, steal his wallet, use his driver license to obtain his personal info, and plaster all these details over the Internet, preferably on the #Cardz IRC channel. See how he likes it.

    People who store SSNs and CC numbers on Windows machines need a good whipping. If the machine is a laptop, whip them then brand their forehead with "DOH". There is cheap or free encryption available, what's the excuse of these cretins?

    --

    --
    Mad science! Robots! Underwear! Cute girls! Full comic online! http://www.girlgeniusonline.com/

  21. The real victims of cc fraud: merchants by Zaphod2016 · · Score: 3, Interesting

    Back in the day, I had a small business where I accepted the "big 4" credit cards. We were selling sporting gear via mail order and the web.

    One day, some kid called up and placed a decent-sized order for about $1,000 worth of gear. Naturally, I demanded to speak with the card holder, and he put his mom on the line who prompty told me "no problem".

    Week later, Dad calls me up furious. You guessed it: divorce. Kid and mom are getting back at a dead beat dad, and he's none too amused about it. Dad calls the CC issuer, demands a chargeback. I get hit for $1,000 refund, plus the fees coming in, plus the fees going out, plus some other "service charges" for the "bad order".

    Of course...I'm still out $1,000 in gear! I call mom and kid, explain that *I* am none too amused either, and that I'd like my gear back. She implies that my parents were never married, and that I might wish to visit Satan.

    Having accepted that this situation could only get worse, I called the police. They explained that no crime had occured: a) mom had "paid" for the goods and b) she had the legal right to use her husband's credit card. I called my bank, and my credit card services, and they each told me it was my own damn fault for selling a quality product at a fair price and that no one could force her to mail back goods because (by then) she was claiming she had never recieved the order in the first place.

    I am sure some merchants have done lousy things, but as one of the "good guys" it simply blows my mind when I think about this, even now years later.

    Epilogue: never got the gear back, but funny enough, I *did* win about a grand from a scratch off ticket the week I closed the business. Save your mod points, I must have some real karma around here somewhere. =)

    1. Re:The real victims of cc fraud: merchants by lukas84 · · Score: 1

      You send out 1000$ worth of gear without receipt signature? That's pretty carefree.

    2. Re:The real victims of cc fraud: merchants by Zaphod2016 · · Score: 1

      ::slaps forehead::

      What I came to call my $1,000 mistake. In retrospect, dumb as hell I know. But I wasn't always the wise cynic I am today- once upon a time I assumed people were good and honest.

      Like I said...dumb as hell.

  22. Non-stupid person? No such thing! by hackwrench · · Score: 1

    There are no non-stupid people, just stupid people with areas in which they are decidedly less stupid.

  23. pharming? rare? by wjsroot · · Score: 2, Interesting

    Its very easy to do on wireless networks. There is a program called KARMA which will make a wifi card mimic an AP. It waits for computers to probe for a SSID and then mimics an AP with that SSID. once they think your computer is an AP its amazingly easy to phish them for data. Makes you wonder about all of those places with free wireless (St*rbucks, P@nera)...

    --
    Mod others as you would have them mod you.
    1. Re:pharming? rare? by espo812 · · Score: 1
      Makes you wonder about all of those places with free wireless (St*rbucks, P@nera)...
      It doesn't make me wonder. I check the SSL certificate to make sure it matches the site I want to communicate with (and not wjsrootsKARMAap). A simple technological solution, backed by mathematical properties, to the problem.
      --

      espo
  24. I do systems work for a major card issuer.... by Anonymous Coward · · Score: 5, Informative

    I am one of the people who tries to plug the holes, and build the systems that help our agents fix fraud. So I know my way around some of this stuff, and I'd like to clear up a few things.

    - I don't know how things were "back in the day", but these days, if a family member racks up a credit card bill without permission, and the cardholder won't press criminal charges and file a police report, the cardholder is stuck with the bill. That said, if a merchant just gets approval from "the cardholder's wife", then it's no wonder the merchant got stuck holding the bill and with a penalty to boot. Both are part of the agreement you signed that allowed you to accept credit cards. You did read that, right? Just askin'.

    -Banks are actually very serious about stopping fraud. Not only do banks end up covering a fair amount of the tab because the hoops you have to jump through to get Visa/MC to cover it get harder and harder (and in the world of banking, profits are generated by pennies a transaction, so even $50 of fraud is significant in terms of lost profits), but all the major issuers understand that no one wants to be the next one caught with their security wanting. The bad press associated with lost laptops, wayward tapes and hacked websites is something no one wants - and, in fact, it practically killed CardSystems. We are under major pressure to make sure our bank isn't next - because you do lose a lot of customers from this sort of thing. And reissuing cards to a swath of cardholders is both expensive and time-consuming. The bank I work for hasn't been involved in any of this so far, but we make a point not to brag about it - it just invites trouble.

    -You DO sign the receipt as a verification. Signatures are not necessary for certain types of transactions, or for transactions under a certain fairly low limit, but if there is fraud or a dispute, the merchant has to produce the signature. Or they lose the dispute. This is why many merchants now use the CVV2, although, as you can probably infer from the story, it also is not perfect.

    -Why the cheap price for high-limit cards? Because actually using them is much riskier than stealing them. Either you need your ill-gotten gains shipped somewhere, or you need to show up somewhere in-person. Or you go for fairly small stuff. In any case, it's a lot more risky than the number theft, and if you steal numbers, you probably sell a batch at a time. With the risk goes the reward, so to speak.

    -Phishing, we're working on that too. All the major issuers have places on their websites where you can report phishing activities. Do so, whenever you see it. And the major issuers are also all conducting informational campaigns, trying to teach people what a legitimate communication looks like.

    Overall, though, massive card number theft is unusual. Most people lose their information by losing their wallet, being careless with their info (like with phishing), or by a family member/friend up to no good.

    1. Re:I do systems work for a major card issuer.... by mike2R · · Score: 2, Interesting

      I don't know exactly where you are in the chain, but the impression from a merchants point of view is that no one gives a rat's arse about (cardholder not present) fraud except the merchant. We cover 100% of the losses, we even get charged a handling fee on chargebacks!

      I'm not really disagreeing that the merchant should be resposible for most, or even all, of carholder not present losses. I'm just irritated by the complete lack of interest from card issuers, merchant service providers and the police.

      A lot of fraud attempts are blindingly obvious, and when you get an order like that you not only know it's a fraud, you know where the fraudster is going to be to receive the parcel. It seems so easy for police to dress as couriers, deliver a dummy parcel, and nick whoever signs for it - I even know of this being done once, many years ago.

      However the police don't care when they get a call from a merchant over an attempted petty crime. The big card companies - who could certainly work with the police to set up some sort of scheme to do this - don't care because they don't suffer finacially.

      The problem at the moment is that online/mailorder fraud is virtualy a risk free business. It should and could be a very risky one if anyone could be bothered to make it so, but they can't.

      --
      This sig all sigs devours
    2. Re:I do systems work for a major card issuer.... by Antique+Geekmeister · · Score: 1

      I took what you were saying seriously right up to that comment "Banks are actually very serious about stopping fraud."

      Nonsense! Given the amount of credit card and phishing schemes which the banks could shut down trivially and protect their customers, and the general ease of stopping most wholesale credit card fraud houses by applying existing law, they're not interested in fraud per se. They're interested in reducing their own fiscal bleeding from fraud: that means a very different set of priorities, such as spending as little real lawyer time on fraud as possible.

      Then you contradict yourself blatantly: "

      Yes, it's very nice that they have places to report phishing. It's also clear that that complaint box leads directly to /dev/null. The same sites exist for weeks and months, live and stealing credit card and bank account information, with absolutely no effort by the banks to actually shut them down. There is no evidence, whatsoever, that there is any serious effort to hinder, pursue, or convict such scam artists: it's the domain of the Secret Service as a form of wire fraud, and after my own attempts to get them involved in pursuing fraud,

      And no, the major issuers are not conducting a genuine informational campaign. They're occasionally sending out meaningless "be careful with your email" messages, but not actually building their billing messages or email warnings in such a way that they are difficult to forge, so there's still little way for a casual computer user to tell a phishing scheme from a real notice. And it's not hard to do! Flat text, with actually readable URL's, in a GIF of the URL address instead of in a clickable link so they actually have to type it, would help prevent a lot of this nonsense by teaching people that such links are suspicious.

    3. Re:I do systems work for a major card issuer.... by Anonymous Coward · · Score: 1, Insightful

      I'm the master of shipping for an internet merchant who slings several million bucks of loot a year. And by "master of shipping", I mean "it's pretty much all my problem".

      I know what a fradulent order looks like, I can successfully pick them out -- but nobody wants to know about this stuff. The credit card companies couldn't care less, I've tried. Police departments? Nobody cares. This is my best effort here, folks -- without actually hiring private detetives and/or ninja, I can't do any more than just passively block the order and let the thief try a new sucker. Hell, the CC company won't even pass my alert on to the next potential sucker.

      Nobody wants to hear about this.

    4. Re:I do systems work for a major card issuer.... by Anonymous Coward · · Score: 0

      Banks may be serious about preventing consumer fraud, but they sure don't seem like it! For instance, my bank, who shall remain nameless, sends out an email every month informing me that my statement is ready. The email contains a clickable link to their website where I have to fill in my access ID and password. How hard would it be for a phisher to send the same email with a different link? Not hard at all!

      The biggest problem is, however, that it gets customers into the habit of respondinding to banking related emails and providing personal information after clicking on the provided links. IMO, banks should NEVER email their customers and provide a clickable link where the customer has to enter personal data. It should just say something along the lines of "Your statement is ready, please visit our website to view it" maybe along with a warning about clicking links provided via email. It wouldn't be too difficult for the average customer to simply load their web browser and type in the URL to their web page and it would be beneficial to both the bank AND the customer.

  25. a connection? by esmrg · · Score: 1
    typical phishing email:
    • Dear Customer:
      In order to maintain security of your records, you will need to validate your information or your account may be suspended. Please click the link below and follow the on screen prompts.

    typical gw. bush:
    • In order to maintain national security, you will need to give the nsa any information it asks for. If you do not cooperate, you may be sent to GTMO.

    Hmm. I wonder if the same percentage of americans that think nsa wiretapping makes us more secure - also fall for phishing emails.
    1. Re:a connection? by heinousjay · · Score: 1

      hmmph. typical slashdot.

      --
      Slashdot - where whining about luck is the new way to make the world you want.
  26. Well, whatya know... by ZoomieDood · · Score: 2, Insightful

    There's honor among thieves....

  27. Reminds me of Shadowcrew by Anonymous Coward · · Score: 0

    Reminds me of a site that used to run a few years back. When it got shut down the

    http://www.usdoj.gov/opa/pr/2004/October/04_crm_72 6.htm

    http://www.usdoj.gov/criminal/cybercrime/mantovani Indict.htm

    Upon shutting down the operation, the USS put up a defacement of sorts, viewable here:
    http://web.archive.org/web/20041128051935/http://w ww.shadowcrew.com/

  28. not typical Slashdot by Anonymous Coward · · Score: 0

    gwb haters are mindless morons of the first order...

    (make an 'L' shape w/one's fingers, then place securely against forehead to emulate one)

    on_topic: i'd bet gwb doesn't have to worry about credit card fraud, eh?

    1. Re:not typical Slashdot by dissident_rockstar · · Score: 1

      True, but this guy is more of a dissenter than a hater. The sad truth is that this is a legitimate concern.

  29. Easy cop out by wfberg · · Score: 1

    It's an easy cop out to say that credit cards only (or in the majority of cases) get compromised by "illigitimate" use. In the eyes of the consumer who falls for it, there's nothing illigitimate about a phishing e-mail, or a pharming site. There's nothing illigitimate about handing a waiter your credit card, even if it ends up being skimmed. The position taken here is "if it weren't for these pesky criminals, there'd be no crime, so it's not our fault we've come up with a system of fraudprevention that can be beat by a 3 year old". That's not an acceptable position.

    --
    SCO employee? Check out the bounty
  30. Of course they are honest with one another ..... by ajs318 · · Score: 1

    Just because these people are spending other people's money, doesn't mean they aren't nice enough with their own kind. It would never work any other way. For a subculture to work, it must have its own rules.

    Anyway, the only people who lose money are idiots who fall for age-old scams. Phishing? Don't make me laugh. For crying out loud, when you open a bank account, they tell you that they will never ask you for personal details online. How long does it take to ring your bank and ask them whether an e-mail is genuine or not? And if you've already had several e-mails apparently from banks with whom you do not even have an account {and therefore obviously fake} why should you expect that one apparently from a bank with whom you do have an account?

    Restaurant card fraud? That one has been going as long as credit cards. Even long before the Internet existed -- it began in the days of imprinting machines. Now, of course, thanks to Chip and PIN, you don't even need to let the card out of your sight to get ripped off. Oh, Chip and PIN machines are reckoned to be secure; but how the hell do you know that thing you put your card in and pressed a few buttons was a real Chip and PIN machine and not a fake one? For all you know they cloned your card and grabbed your PIN, and will use the clone card and PIN in a real C+P machine a few minutes down the line, within the margin of error of most people's watches and memories. Solution, pay by cheque. Not cash, because if they see you have cash then they will expect a tip.

    As for backup tapes going missing, well, there isn't a lot anyone can do about that -- besides asking, before they open a bank account, how effective the bank's procedures are and what losses they have swallowed on customers' behalf. Little things like never transporting data by the same means as the decryption key make a lot of difference.

    Summary: Never make the mistake of assuming anything is secure.

    --
    Je fume. Tu fumes. Nous fûmes!
  31. Re:Of course they are honest with one another .... by wwmedia · · Score: 1

    Its actually quite easy to get info at a restaurant till the receipt that the clerk keeps contains name and card number (well here in ireland anyways), and it only takes a split second to remember the 3 digit number on back of card ;) there you go u have enough details now to go shopping....

  32. Bogus emails by onid · · Score: 0

    I,ve had and reported several fake emails from ebay and paypal. They're easy to spot with a little help from the legitimate sites.
    One of them had me nearly fooled last year. I scrolled to the bottom filling out stuff for my E-Bay account (or so I thought) and there it was. A field for my PIN!!! I backed outta the site and sent a notice to E-Bay. Lesson learned. WATCH OUT!! Supect all...

  33. Banks aren't even using SPF by billstewart · · Score: 1
    If the banks at least used SPF records so you could identify legitimate mail, that would let you cut down on a lot of the phishing spam. Phishers would adapt, of course, so you'd see more "chase-bank-credit-cards.com" instead of just "chase.com", but it'd be a good start.

    eBay and PayPal don't use SPF either, and they're technical enough that they should know better. They do ask you to send them copies of phishing, but I suspect that's mostly to cut down on complaints.

    What banks ought to be doing with phishing mail is going to the phishing sites and giving them phony card numbers, and then nailing anybody who accepts the cards. That would cut down on the value of phished numbers, and might occasionally catch the phishers.

    --

    Bill Stewart
    New Fast-Compression-only CPR http://preview.tinyurl.com/dy575ks
  34. Ideas by gone.fishing · · Score: 1

    I wish that when you encountered a phishing site that you could go to a credit card company's anti-fraud site and be issued a card number and verification information that would appear to be legit (and would even be verifiable) but would in actuality be a trojan that would sound fraud alarms if it was attempted to be used.

    The way that I see it, these cards would be very low limit cards so that when a verification was done on them they would pass through but when something of actual value would go through, they would trigger an over the limit message and would also set off a fraud alarm at the credit card company.

    Because the phishers would have no way of knowing the difference between a "valid" card and a "trojan" card, information on the cards attempted use could be collected at the front end and at the back end. This would allow investigators to have two opportunities to trap the scumbags and would also help to create a map of the way things are being worked. With any luck at all they can use the low-level players that they catch to extract information from and go after the bigger fish in the middle. You could look at it like you are phishing the phishers!

    The pressure that this would exert should send the crooks looking for other less risky targets.

    -

    The next idea is more logistical: I've recieved calls from Visa fraud prevention on a few occasions when I have made unusual purchases. I really appreciate this service and know that it is expensive for them to do. I'd think that if they automated this a bit that they could do more of it at a lower cost. Using IVR they could call a representitive sample of customers and just verify routine purchases that have been made at higher risk places (like on-line and businesses that have experienced fraud).

    -

    They could also have a system that could co-authorize specific kinds of purchases, especially online purchases or purchases that you make that you have shipped to different addresses. I would not feel inconvenienced by the extra step if I knew that I was helping to prevent fraud.

    The way that I envision it is that you would be informed by the merchant that you must okay the purchase by calling a toll free number and entering a code from the order verification from your home phone or cel phone that is on record at the credit card company.

    -

    Crime costs all of us. We pay for it because retailers have to build in additional costs to cover their losses that result from theft (including fraud and shoplifting). These costs drive up our costs. These losses even affect our paychecks. If a retailer can't raise the costs to cover his losses, then he may have to shave off a little somewhere else. The most logical place for that is his biggest expense which is most likely labor. If he has suffered losses, he may not be able to give you as big a raise as he otherwise may or maybe he will have to cut back on his benefit package. It pays if we all do a little bit extra to prevent losses. If you encounter fraud, don't ignore it, report it.

  35. Interesting intro to the article by Anonymous Coward · · Score: 0

    "You might call the (sic) thugs or theives"

    Its not "might." I *do* call them theives, and so should everyone else.

  36. Re:Of course they are honest with one another .... by devilspgd · · Score: 1

    As I understand it, the smartcard based "chip" solutions are substantially more secure as they cannot simply be cloned -- The smartcard is basically a mini CPU itself and can handle basic C/R and onboard encryption.

    In other words, replay attacks are no longer possible, nor can a transaction be completed off-line, the CC company sends a challenge to the card, the card encrypts it and replies, the CC company can then either verify the card is legit or not.

    That being said, with numbers being accepted at most merchants (without the smartcard), it's mostly pointless -- Only once the smartcard is mandatory will the system be any more secure, but at least a merchant can choose to not be a victim of fraud from cards where the bank chooses to use a smartcard.

    Of course, with most credit cards not having smartcards, it's perhaps a moot point.

    --
    Give a man a fish, he'll eat for a day, but teach a man to phish...
  37. Re:Of course they are honest with one another .... by ajs318 · · Score: 1
    Oh, please. Just because there's a computer on the card does not mean it can't be cloned. It's technically harder to do so than with the old magstripe cards, but all the information you need is out there. If the legitimate manufacturers can make them, other people can make something else which does the same thing.

    It wouldn't even matter if the "clone card" which is used in the "real" Chip+PIN machine actually has to be attached by an umbilical cord to a laptop or desktop computer, or for that matter even an enormous mainframe -- it's all done out of sight of the cardholder, and the card issuing bank don't know any different. The tests performed by the machine are known and the results can be faked. The sequence proceeds as follows:
    1. The cardholder inserts their card into the fake Chip+PIN machine
    2. The fake Chip+PIN machine reads the entire contents of the card
    3. The fake Chip+PIN sends the card a valid challenge and discards the response
    4. The cardholder enters their PIN into the fake Chip+PIN machine
    5. The fake Chip+PIN machine records the PIN just entered alongside the card contents
    6. The card program is run on an emulator which is plugged into the card port of the real Chip+PIN machine
    7. The real Chip+PIN machine sends the emulator a valid challenge
    8. The emulator responds to the challenge exactly as the real smartcard would have done, but asks for more money than the customer thought they were authorising
    9. The card issuing bank settles up with the merchant at the end of the billing cycle.
    As long as the gap between steps 5 and 6 is short and the emulator is accurate and fast, nobody need notice anything amiss {up to five minutes is within the tolerance of most people's watches}. The real card received an authentic-looking challenge, so it will be ready for the next one. There's no good reason why a fake C+P machine should not include a wireless link to the back room where all the bad stuff is happening, for near-real-time operation. Or even just perform a simple old-fashioned MITM attack, amending the amount in transit. Just because it's electronic does not make it secure.
    --
    Je fume. Tu fumes. Nous fûmes!
  38. so what? by sluggie · · Score: 1

    What did you expect?

    "Yarrr!"-ing pirates?

  39. Principle of Least Privilege Whitepaper by Anonymous Coward · · Score: 0