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Boeing Connexion, No More Wi-Fi at 30,000 ft?

symonty writes "After 6 years and one billion dollars, Boeing is evaluating whether or not their wifi for planes connectivity business can be a viable business. " I've never had the actual pleasure of evaluating it or not; some folks, however, have said it's a great service.

54 of 192 comments (clear)

  1. Money versus power by andrewman327 · · Score: 5, Insightful

    Who is going to pay for an Internet connection on a really long flight when their laptop battery can't carry a charge long enough to use it all the way? I could use my LifeDrive, but that's not the best browsing experience. I wish AMTRAK would get wifi, as they have power outlets next to every seat and their trains take longer than aircraft.

    --
    Information wants a fueled airplane waiting at the hangar and no one gets hurt.
    1. Re:Money versus power by HaloZero · · Score: 2, Informative

      It'd probably be a shittonne cheaper to setup and manage, too. Therefore, it's not going to cost the customer almost what they would pay for a month from a traditional ISP.

      Even with an outlet, there's no way I'm going to pay 26.95 for a piss-poor connection with a ton of restrictions.

      (The above assumes that the service is locked down against anything put port 80.)

      --
      Informatus Technologicus
    2. Re:Money versus power by Agent00Wang · · Score: 4, Insightful

      That's what secondary batteries are for. I'd imagine that most frequent business travelers would be prepared for such a situation.

      --
      NINJA SPIRIT - The Ancient Art of Insanity
    3. Re:Money versus power by jeriqo · · Score: 2, Insightful

      If you have no more battery, just plug the laptop ?

      --
      Alexis 'jeriqo' BRET
    4. Re:Money versus power by Anonymous Coward · · Score: 3, Funny

      Is that a metric shittonne?

    5. Re:Money versus power by Steve+Cox · · Score: 5, Informative

      > Who is going to pay for an Internet connection on a really long flight when their laptop
      > battery can't carry a charge long enough to use it all the way?

      Modern long/mediaum haul aircraft have personal power outlets on each seat into which you can plug special power adapters/inverters. I only had a problem once, and that was easily solved by asking the stewardess to turn the power on....

      The biggest issue with these kind of internet connections is the price, which would certainly stop me from using it unless the company is willing to foot the bill (Anyway, I'd rather be watching a movie or sleeping than working).

      Steve.

    6. Re:Money versus power by zaphod_es · · Score: 5, Informative

      You can find out what each airline offers at http://seatguru.com/articles/in-seat_laptop_power. php

      The aircraft power supply is usually restricted to 75 watts which is a problem for MacBook Pro and many powerful 17" PC laptops which need more than that.

    7. Re:Money versus power by Dufffader · · Score: 3, Informative

      Most airlines provide power sockets onboard anyways so you can run it on fresh juice. I've never actually used it since most of the time, I dont need more than 1 hr of use on a flight.

      I got to test out the Boeing connexion service on a recent flight from Singapore to Paris, where they were giving out something like 15mins of connection free to all passengers that look like they are carrying a laptop. I must say that I was impressed with the service. I thought I felt there was a lag, but like all IP stuff, you can't be sure if its much worse than a landline connection over a wifi network. At the end of the trial, I was happy, but definitely WILL NOT pay top dollars for the service. Knowing how much they charge for a voice call on board, I'm sure the airlines are hoping to charge something ridiculous with it.

      So... the technology is nice, but no one except for hte occasional businessman in first class is going to be able to afford it.

    8. Re:Money versus power by scapaman · · Score: 2, Informative

      Just like GNER in the backwards old UK. Free internet for all this month too, not just those in 1st class http://www.gner.co.uk/GNER/mobileoffice/gotry

  2. Whoah by FirienFirien · · Score: 5, Interesting

    How on earth did they manage to spend a *billion* on wifi? The systems in the plan are still wired, so you should only need to shield the cockpit and any more backwards-mounted instruments if you're worried that wifi operation at a completely different frequency to aircraft systems will affect the instruments, autopilot or ILS in any way. I'm astounded that it even cost a few million, let alone a billion. What the heck have they been doing with all that money?

    --
    Browsing with +2 to insightful posts and a higher threshold makes the average post seen seem a lot more ingenious
    1. Re:Whoah by Shivetya · · Score: 2, Insightful

      Probably 100 million to develop it and 900 million to test it to the point of insuring it won't cause an inflight issue.

      --
      * Winners compare their achievements to their goals, losers compare theirs to that of others.
    2. Re:Whoah by Andy+Dodd · · Score: 5, Informative

      There are two basic components needed for a useful Wi-Fi connection:

      1) A WiFi access point. This is reasonably easy, even if you have to make it play nice on the plane. Flight safety certification/qualification is difficult. The FAA is (understandably) paranoid about such things and I'm glad they are.

      2) A connection to the outside world. On an airplane, this is much more difficult. Unless you want the system to be restricted to certain service areas (like CONUS only), this part means "satellite". Satellite means EXPENSIVE. Hell, even to provide full coverage of the CONUS airspace from the ground would be extremely expensive. $1 billion for such infrastructure seems cheap to me.

      --
      retrorocket.o not found, launch anyway?
    3. Re:Whoah by Kjella · · Score: 4, Informative

      First of all, there's no "only" in doing it. WiFi, like mobile phones are designed to punch through walls and compared to the faint signals from the ground, it doesn't take much to disturb them. Still, if that was the true reason they'd offer you a ethernet jack instead. The real issue is the big honking broadband connection from the plane. Try telling the FAA you want to put a high-powered transmitter/reciever onboard a commercial jet. If you were a little start-up with "a few million", you wouldn't even pass the giggle test. You would have spent that money before you even had an overview over all the certifications and tests you had to pass.

      --
      Live today, because you never know what tomorrow brings
    4. Re:Whoah by KowShak · · Score: 3, Interesting

      You need to do more than just shield the cockpit. Every wire that runs along the length of the plane is a potential aerial, it could pick up the wi-fi signal and carry it to somewhere where it can cause problems.

      The ILS system (or modern equivilent) is what is most susceptable to interference, thats the system that lands the plane, it can land a plane when the conditions are so bad that the pilot can't see the runway. Modern planes land themselves pretty much, they follow a radio signal to the end of the runway. If the ILS signal is interfered with at the wrong time the plane might not land on the runway, it could overshoot, undershoot or hit the ground in another expensive and embarrasing way.

    5. Re:Whoah by LWATCDR · · Score: 2, Informative

      You left out that most likely they are using a satellite for the connection.
      That means that you would have to mount a phased array antenna. That means cable runs through the pressure vessel, extra drag, lightning protection and testing....
      Yes it is a lot more expensive than just plugging in a wap.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    6. Re:Whoah by immovable_object · · Score: 2, Insightful

      >1) A WiFi access point. This is reasonably easy, even if you have to make it play nice on the plane. Flight safety certification/qualification is difficult. The FAA is (understandably) paranoid about such things and I'm glad they are.

      I've got a real problem with this. WTF is up with this 'understandably paranoid' statement? The FAA doesn't know what will happen, and refuses to test and qualify *anything* to do with wireless or computers. They refuse to come up with acceptable RF leakage standards, they refuse to come up with a test method so that equipment can be qualified, and they continue to say on each flight "please turn everything off".

      It's laziness. They don't know and they don't want to find out. What do we pay them for, again?

      Come on FAA, it's time to step up and figure out what equipment can be certified for use on planes, and (more importantly) come up with standards around RF leakage so that planes don't incur needless risk due to a poorly designed piece of hardware.

      Ignorance is not bliss.

    7. Re:Whoah by Twanfox · · Score: 2, Informative

      No, it's not always lazyness that prompts the 'turn all things off' mentality. I found a nice little article that describes some cases in which even FCC certified equipment raidiates more RF than it should, and why it is bad. Maybe it'll help.

      http://www.issues.org/19.2/strauss.htm

    8. Re:Whoah by LWATCDR · · Score: 2, Informative

      Actually I think phones use a terrestrial network.
      I could be wrong but I remember when I flew to Hawaii a few years ago that they told us the phones where not going to work for several hours of the flight. It is pretty logical. At 20,000 ft you have a line of site of better than 200 miles. It wouldn't take that many towers to cover the US and or Europe. I knew a guy with a LanceAir IVP home built. He mounted a FM radio in it for music, he would often pick up stations from a few hundred miles away when he was altitude.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
  3. really? by m874t232 · · Score: 4, Interesting

    I fly a lot and I have yet to be able to get a WiFi connection on a plane. And given the astronomical prices of in-flight phone service, I suspect it would be too expensive even if I could.

    If Boeing wants WiFi to happen on planes, they need to make sure it's universally available, they need to include it free in first/business class, and they need to charge 128kbps) in economy class.

    1. Re:really? by Guanix · · Score: 3, Interesting

      I use it everytime I fly SAS from Copenhagen to Shanghai, and it's not that expensive IMHO. Around $30 for the entire 11-hour flight, and there are cheaper per-hour pricing options available.

    2. Re:really? by Strider- · · Score: 3, Interesting

      I used it on a Lufthansa flight from the west coast to Kuwait. Given that it was a 23 hour flight (with connections) I hapilly paid the $26 to have broadband for my whole flight rather than watching the lamely edited movies on the plane. Heck, after my iPod ran out of power, I just flipped my laptop to Radio Paradise, and listend to it while flying over Iraq and into Kuwait.

      On the other hand, the only way I can see them having spent this kind of dough is on the aircraft transmitters. The satellite time itself is rather cheap, figure $75 an hour for a connection in the amount of bulk that Boeing was buying it in.

      --
      ...si hoc legere nimium eruditionis habes...
  4. A shame or not a shame? by Billosaur · · Score: 5, Insightful

    If a suitable deal could not be reached, Boeing would be prepared to shut Connexion down, even though the service works as advertised and is used by a handful of international airlines on long-haul flights, one of the sources said.

    Boeing has not said how much it has invested in Connexion, but people familiar with the situation say it is about $1 billion, according to the Journal.

    Some industry officials say the business, because of lack of interest among U.S. airlines in outfitting their fleets with the system, may be worth no more than $150 million, the report said.

    It's amazing that after 6 years with a working system, Boeing won't stick with this. It's been inevitable that Internet access would extend to airplanes and Boeing has it and now plans to give it up. I suspect someone will buy it on the cheap and turn around and make a profit on it in short order. Boeing may rue the day it turned its back on a potentially lucrative market all for lack of patience.

    --
    GetOuttaMySpace - The Anti-Social Network
    1. Re:A shame or not a shame? by sinequonon · · Score: 2, Insightful

      You're talking about a company that cuts entire aircraft production lines because they are no longer making money. Production lines that once made billions and billions of dollars. Why keep throwing good money away? Smart companies decide whether a business line can become profitable with good margins. Overly patient companies can end up going bankrupt. Even if Boeing spent more money on this and turned it around, odds may good that by that time that happened they'd have a lot of competition and tighter margins. So from their perspective this decision is probably sensible.

      --
      -Bob-
  5. Great Service, but as for power by hipsterdufus · · Score: 5, Insightful

    I was fortunate enough to have enough miles and therefore went with a first class seat. They had cigarette-style power plugs, and I had a car adapter for my laptop. They gave a free 1 hour coupon for Connexion, and I paid the full price for the 5 hour flight. What a godsend having the ability to surf while in the air, it makes the flight go much faster. Without a power plug, as is still standard for coach class, I wouldn't buy the service. That's the gist of the problem.

    1. Re:Great Service, but as for power by grommit · · Score: 3, Interesting

      Many of the long haul flights (transatlantic/pacific) have a laptop power plug for approximately every 3-5 seats in coach class nowadays. Especially in the non-US owned airlines.

  6. $27 access fee? by jmichaelg · · Score: 2, Insightful

    Charging $27 to use the service on a coast to coast flight might have something to do with the poor uptake on the service. If that's close to what it's really costing them to provide the service then they were bound to lose and if it's several multiples over cost, they deserve to lose.

    So they lose either for being stupid or being greedy.

    1. Re:$27 access fee? by cnettel · · Score: 2, Interesting

      SAS (maybe other airlines as well) provides the Connexion by Boeing service, even trademarked as such, on their trans-Atlantic (and other longhaul, AFAIK) flights, even though it's served by Airbus planes. I had a backlog of work to finish and it was a breeze to get 800 kbps in mid-air while passing over Greenland and switching to my third laptop battery. Ok, that last bit mentions part of the problem (as noted by others), but it was still a great service, "even" in economy class.

  7. The cheaper alternative. by D-Cypell · · Score: 4, Funny

    Surely it would be cheaper and easier to simply ensure that the inflight entertainment has a decent porn library.

  8. IP Soft Phones? by pcguru19 · · Score: 3, Insightful

    Can you see the average flight attendant understanding that your bluetooth skype phone isn't a cell phone? Also, it only takes one wizzard that decides the flight from DC to Dallas is the perfect time to download Superman Returns instead of watching it like decent folks to screw everyone on the plane that paid for the service.

    --
    STFU & GBTW
    1. Re:IP Soft Phones? by pcguru19 · · Score: 2, Interesting

      On the ground, the Superman thing has been dealt with. But when dealing with an industry that hasn't changed their headphone ports in 30 years, I doubt they'd look at a packet shaper device on their freshman effort.

      Plenty of people running the Hughes Satellite Internet service are using VOIP with minor issues, but nothing that keeps you from having a conversation. With laptops coming with built-in WAN capabilities nowadays; I think that's how most folks that want access will get access. I've seen plenty of folks on flights using their phone for data access without processing that they were still using cellular service to do it, so as WAN grows in acceptance (especially integrated instead of an aircard that's obvious)there's going to be a boatload of people running cellular traffic on the flights.

      I'd rather see the airline folks spend some effort to get rid of some stupid regulations and unneccessary people instead of getting another mediocre service. We can eliminate the flight attendant costs on flights with a DVD player and a coke machine, so just do it. Let the folks that sit in the exit row get $50 off the flight in exchange for making sure the overhead bins are closed and everyone has a seatbelt on at takeoff. If the plane crashes, I'm sure everyone will get to the nearest exit or gaping hole in the plane to exit from.

      --
      STFU & GBTW
  9. I've used something like it by JanneM · · Score: 4, Insightful

    I've used it or some service like it (no idea if there's more than one; these flights are on an Airbus not Boeing) on flights between Japan and Europe, and believe me, it's worth every penny.

    Twelve hours of slow agony is transformed into an almost pleasant experience. When you can email and IM friends and family; check all your regular sites; search and read up on research you didn't have time for earlier; check out an endless variety of flash-games and other trivia. The mediocre in-flight movies just can't compete.

    --
    Trust the Computer. The Computer is your friend.
    1. Re:I've used something like it by slagell · · Score: 2, Informative

      Boeing provides the service on non-Boeing planes. I used the BOeing ISP on a SAS flight on Airbus.

  10. Sad to see it go by stefanb · · Score: 4, Interesting

    My girlfriend and I had the opportunity to use this onboard Lufhansa flights between the US and Germany a couple of times, and it's really a nice way to pass the time. Well worth the 30 bucks, for us anyway.

    Plus freaking out the other business class passengers when we set up a live stream and demonstrated the various positions you can put the seat into live from 30,000 feet to our friends back home :-) Considering that the connection is via geo-sync satellite and double-NATed, I was surprised at how well the streaming worked; only about 2 secs rtt, and we managed to push 200 kbit/s.

    1. Re:Sad to see it go by Ohreally_factor · · Score: 4, Funny

      Plus freaking out the other business class passengers when we set up a live stream and demonstrated the various positions you can put the seat into live from 30,000 feet to our friends back home.

      There should be some badge or other distinction you get from the Mile High Club for broadcasting the various positions you tried out with your girlfriend.

      --
      It's not offtopic, dumbass. It's orthogonal.
    2. Re:Sad to see it go by david.given · · Score: 4, Funny

      There should be some badge or other distinction you get from the Mile High Club for broadcasting the various positions you tried out with your girlfriend.

      Oh.

      My.

      God.

      Mile High Club live webcam shows. Call it plane porn. You could make an absolute mint...

  11. ObShatner by Rob+T+Firefly · · Score: 2, Funny

    There's... someone on the LAN! Some... thing!

  12. When will it end... by __aaclcg7560 · · Score: 3, Funny

    First they took away the free peanuts. Now the paid Wi-Fi is going away too. What's next? The seats?

    1. Re:When will it end... by IdahoEv · · Score: 2, Informative

      What's next? The seats?

      Yeah, maybe.

      --
      I stole this sig from someone cleverer than me.
    2. Re:When will it end... by ipfwadm · · Score: 2, Informative

      I saw that a while ago, though the article now says Airbus abandoned the idea a few years back. In any event, the idea of standing-room only on a plane should be made illegal. There's a reason you're supposed to lean forward and hug your legs in a plane crash - your spine has very little compression strength. So any force running parallel to your spine (think a plane hitting the ground while you're sitting up - or worse, standing) is a very bad thing. Leaning forward makes that force more perpendicular to your spine. A plane full of standing folks in a crash is a plane with no survivors.

  13. 1000000000 dollars and no results? by Britz · · Score: 2, Insightful

    Boeing was at its best when there was competition. I think the Boeing 747 was/is the greatest airplane ever designed. Now only 2 state sponsored (Boeing with military contracts, Airbus with direct subsidy) remain. Monopolies seem to be such a huge drag and waste so much money it is not even funny. I am European and even though the new shiny Airbus 380 is pretty interesting technology wise I cringe every time I have to think of the billions of subsidies that went into it.

  14. really great by PureCreditor · · Score: 3, Insightful

    at $19.95 flat, Japan Airlines offered me unlimited access using Connexion at true broadband speeds. Sure the latency is low, but it's a huge boost for productivity. And seriously, how many internet cafes you know offer 13 hours of service for only $20 ?

    it'll be really sad if Boeing cancels the service, cuz Connexion is one of my primary reasons I'll fly JAL or Lufthansa.

  15. Jeez that's terrible, by lottameez · · Score: 2, Funny

    Now I might have to read a... a... a.... book!

    --
    Yeah? Well I think you're overrated too.
  16. For what it's worth, I liked the service a lot by pkx · · Score: 2, Informative

    It wasn't terribly fast, but once I read that it'd be available, I charged up a few extra batteries for my flight from Chicago to Copenhagen (SAS Airlines).

    Also keep in mind that most airlines have power outlets in their higher-class seats. Some even have them in every seat. Check out http://www.seatguru.com/ to see the ammenities in various airlines' planes.

    I even used a softphone (Cisco IP Communicator) and made a phone call from the flight! Sure, there was about a second of lag, but people around me were pretty amazed (even an SAS pilot sitting next to me - he had never seen such a thing..).

    I paid the $30 for 8 hours of service and would gladly do it again.

  17. Also, the l33tness by pkx · · Score: 4, Funny

    of being able to AIM people:
    me: OMGHI2U
    friend: sup?
    me: OMG GUESS WHERE I AM LOL!!!11one
    friend: ??
    me: THIRTYTHOUSANDFEETHIGH!!
    friend: you got some good weed, man...

  18. Aircell Axcess by Malluck · · Score: 3, Informative

    Yes, Boeing getting out of the broadband business, but they are not the only providers of air based broadband. Enter Aircell. They already offer an Iridium (satillite) based data connection products and services. Yes, it's dead slow. You're not going to be playing Doom3 or any other FPS over this link.

    A few weeks back Aircell also picked up the spectrum currently used by verizons air-to-ground telephone service (Magnastar). Air-to-ground communications offers lower latency, higher speed data connections. Magnastar will be phased out starting in 2008, coinciding with Aircells new broadband service.

    Aircell is poised to roll out a major broadband service by 2008.

  19. How about just wired Ethernet? by DoofusOfDeath · · Score: 2, Insightful

    If the concerns about internal systems being disrupted by WiFI are such as big deal, why not just build Ethernet ports into new / revamped airplanes?

    I realize that some people's Palm Pilots, etc. don't have Ethernet jacks. But pretty much every laptop does. Wouldn't this at least make the concerns about WiFi-related interference of flight systems just.. go away?

  20. Re:Money versus power - verses time by bored_lurker · · Score: 3, Interesting

    > The biggest issue with these kind of internet connections is the price, which would certainly stop me from using it unless the company is willing to foot the bill (Anyway, I'd rather be watching a movie or sleeping than working).

    Work? No. Company pays the bill? Yes! ;-)

    I have a friend who does a lot of international travel. He uses and loves in flight WiFi. It costs him about $30 a flight. He uses it to check email (hence the company pays) and then plays WoW on it. And his latency is low (100-150). Now $30 sounds like a lot of money for a connection, but as all of us who play WoW know hours can seem like minutes. How much is it worth to you to make a 12 hour flight feel like a 12 minute flight?

    --
    --- Tolerance is the axiomatic "virtue" of those without convictions ---
  21. try ANA by calculadoru · · Score: 3, Informative

    ANA (All Nippon Airways) have normal plugs built into each seat. power comes on as soon as you're airborne, so does the internet - and guess what, it all works seamlessly. they'll even lend you a LAN cable if you haven't brought your own - and they also have great service. a bit expensive but well worth it if you fly Tokyo - NY.

    just FIY.

    --
    The power of accurate observation is commonly called cynicism by those who have not got it. -- G.B. Shaw
  22. Just in case anyone at Boeing is reading this... by JpMaxMan · · Score: 2, Insightful

    I would personally use this service on every single flight I take. I am Gold elite on Continental and with the exception of code shares w/ Korean air this service is simply not offered. I would even use this service on 1-2 hour flights. Please do not evaluate the viability of the business model when you don't have any adoption rates! Like the telcos / cable systems you will have to absorb an up front capital roll out cost to get the subscriber base. There are also a lot of other side industries here - WiFi enabled devices besides laptops could benefit as well. Think hand held multi-player gaming consoles. I sincerely hope to be able ot surf the web at 30k feet one day soon!

  23. Re:Money versus power - verses time by bored_lurker · · Score: 2, Informative

    Yeah, I was shock too when he came on line from 30k feet with such low latency - I expected major lag. I really don't know what system was used, although I think it must have been Connexion as it was Lufthansa flight IIRC.

    If you are looking into low latency mobilty satillite is typically not a good choice. I don't know if terrestrial networks are possible for you but I would seriously look into WiMax instead. I have had some involvement with it for the last couiple of years and it holds some amazing potentials.

    Best wishes on your project

    --
    --- Tolerance is the axiomatic "virtue" of those without convictions ---
  24. Re:Eventually. . . by ecxman · · Score: 2, Informative

    "It doesn't cost a whole lot for them to offer the service."

    What do you base this on? FCC regulations require a dedicated air-to-ground system, which currently does not exist, or an air-to-satellite system. If you want to offer the service over water, then you need to support air-to-sat. If you want low latency over the ground, then you want air-to-ground. Boeing spent Billions setting up the system they have. Yes inmarsat offers a similar service with lower bandwidth. The FAA would not allow WiFi in the cabin unless you can prove that the system will not interfere with the avionics systems. Boeing spent the time and money developing an AP that does not. They did not go out and buy a Linksys WAP and connect it to a satellite transmitter/receiver and call it Internet service. Boeing, like any other business, had to pass the cost onto the airlines that wanted to use the service. So the statement that it does not "cost a whole lot for them to offer the service" is baseless and not well thought out.

  25. Re:Service is awesome by Zontar+The+Mindless · · Score: 3, Funny

    Plane ticket from Munich to Bangkok: $950.00.

    Connexion for the 11-hour flight: $19.95.

    Mod points at 10,000 metres over Kazahkstan: priceless.

    --
    Il n'y a pas de Planet B.
  26. Re:Billion Dollars and they did not launch satelli by DarthBart · · Score: 2, Informative

    The service was based on leasing transponders ( around 8mb/s per transponder )

    8mb/s on a 36Mhz transponder? Nope. You can run a full-duplex T3 (45Mbps) on a 36Mhz transponder using 16QAM modulation. It beats the hell out of the transponder, but it can be done.

    Tie the AP into an one of the new 450Kb/s BGAN units from Inmarsat. There's full coverage over Europe and Asia with CONUS coming on line in a month or two and the device is no bigger than a laptop.

  27. VOIP works fine by ThreeDayMonk · · Score: 2, Informative

    I used Skype on a flight somewhere over Siberia (on Lufthansa's Frankfurt-Osaka route). It worked fine, with quite tolerable latency.

    --
    If your comment title says 'Re: Foo', I'm not likely to read it.