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Dell Issues Laptop Battery Recall
zoogies writes "The New York Times is reporting that Dell is now issuing a laptop battery recall — for notebooks sold between April 2004 and July 18, 2006. According to the article, 'The recalled batteries were used in 2.7 million computers sold in the United States and 1.4 million sold overseas. The total is about 18 percent of Dell's notebook production during the period in question.' This seems to go along with a June Slashdot story on an exploding Dell laptop, and a July Slashdot story on a Dell investigation into its exploding laptops. Curiously, there is nothing yet on Dell Support's product recall page about this latest recall."
Apple did this like three years ago. Dell is so behind the times!
Please, for the good of Humanity, vote Obama.
Dell has set up a website at http://www.dellbatteryprogram.com to check your laptop model.
www.timcoleman.com is a total waste of your time. Never go there.
At least they're being open about the fact that Sony manufactured these defected batteries. I wonder if other devices using these batteries are going to start exploding as well?
This large recall will cost them millions. Continued damage to the Dell brand because of laptops aflame would eventually cost hundreds of millions of dollars in reputation. While Dell may have other problems, the battery recall will help them assuage consumer fears about Dell product safety.
Customers should contact Dell to determine if their notebook computer battery is part of this recall. Please visit the firm's Web site at www.dellbatteryprogram.com beginning at 1 a.m. Central Daylight Time Aug. 15 or call toll-free at 1-866-342-0011, Monday through Friday, 8 a.m. to 5 p.m. Central Time. Customers may continue to use the notebook computers safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power the system until the replacement battery is received. Customers can also write to: Dell Inc., Attn: Battery Recall, 9701 Metric Blvd., Austin, Texas 78758.
Actually, Apple is involved just as much as Dell is. The same division of Sony that manufactured these batteries for Dell also produced many batteries for Apple laptops. Although the issue has already been brought up to Apple, they haven't said whether or not they're going to recall as well, merely saying that they would "look into" the issue.
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(http://www.channelnewsasia.com/stories/corporate
Given Apple's many battery woes, a recall on their part also seems likely if this is indeed the same battery batch/design.
On the other hand, this is yet another one the conspiracy theorists can blame on Sony (/tinfoilhat on)
http://www.TheGamerNation.com/Forums
Stories like this make me want a Tesla Roadster somewhat less than I did before. It's powered by 6,800 Li-ion cells.
Naah, who am I kidding? I'd still give my left kidney for one. Flames are great, maybe we could channel them out the tail like the old Batmobile.
People say that linux is ready for the desktop, but when is it ready to stop killing children?
the same sony batteries are used by hp and apple too. so do we expect recalls from hp and apple or is it a different issue where the batteries explode on dell laptops only?
Live your life each day as if it was your last.
This leads me to wonder if some of the MacBook Pro batteries were made by Sony.
Dude, you bought a bomb!
Now, why did I first read that as "Dude, you bought a bong!" ?
Soko
"Depression is merely anger without enthusiasm." - Anonymous
. . . and a moderator told me to format my C: drive and re-load Windows XP.
</sarcasm>
What?
Issues like this are fascinating for what they reveal about people's preconceptions and habits.
On the face of it, it's simply a "large company recalls large number of items after small (relatively) number of incidents" story.
But look at all the Dell, Sony, Apple, etc. etc. conspiracy theorists and wingnuts come out of the woodwork! So much blaming, everyone certain that their already pre-selected villain company is trying to end civilisation as we know it.
Come on, people. This is News for Nerds. It's not News for Mouthbreathers, although sometimes it's hard to tell the difference.
Batteries have been causing fires forever. Even the old D-cells you stick in your torch will self-immolate given the right conditions. Think about it. Acid. Metal. Electricity. It's not amazing there are fires, it's amazing there are so few. Laptops have been catching on fire since the very first luggables rolled off the line at Compaq, IBM, etc.
So let's just keep this in perspective. If you want to jump up and down about unsafe products, then go nuts about SUVs. Oh, and don't think that starting your post "I used to like Company X but now..." makes you any more of an intellectual and any less of a wingnut. Just read the numbers again. How many batts recalled? And how many incidents again? Jeez... Move on, nothing to see here...
Because you've been hanging around the stoner Dell guy too long?
"So after all this, you make my case for me. To end this stalemate, you must die..."
My girlfriend's comment is that she likes having a Dell laptop, as it keeps her lap warm, kinda like having a cat sitting on her lap haha.
Well, so long as it doesn't explode (I haven't heard of any exploding cats), then we will both be happy.
look at all the Dell, Sony, Apple, etc. etc. conspiracy theorists and wingnuts come out of the woodwork!
Wingnuts like former Dell tech, Robert Day? Did you read the article? You might have caught this little piece:
Although Dell told the agency that only six incidents had occurred, a reporter viewed almost 100 photos of melted notebooks that were returned to the company from 2002 to 2004. The photos, from a Dell database, were supplied by a former Dell technician, Robert Day, who said such damage was more of a common thing than they are letting on. As many as several hundred a year were returned. Mr. Day said, I did see so many pallets of stuff coming in that they had to use my lab for overflow storage.
Did you also catch the little bit about FIVE previous battery fires on airplanes in the last two years? One in a UPS jet destroyed the plane after landing. One had to be chucked out before take off. The other three FAA cases were not so interesting, except for the fact that smoking batteries now placed in cargo holds will take the plane down instead of being contained because the Department of Homeland Security is saving us all from exploding laptops. Do some research on the gruesome details of the ValueJet crash sometime. It was caused by a fire in the cargo hold and people were really outraged at the that someone would put an obvious fire risk down in the cargo.
If you want to jump up and down about unsafe products, then go nuts about SUVs.
That's a good idea too, but it has nothing to do with the issue, which is an obviously flawed product being sold for two years. SUVs do not have such obvious flaws for the most part and when they do, a recall happens.
Perspective is that no one's life is less important than company profits and you will get caught. When there's a clear problem, like hundreds of melted laptops a year, you need to act. The problem is not going to go away until it's fixed. When a third party does something as simple as taking an xray to identify your problem for you, you look very bad.
The story was well researched and things look very bad for both Dell and Sony here. The recall is a good idea but it sounds like it's coming a year late. It will take care of 4.1 million fire hazards.
Friends don't help friends install M$ junk.