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First-Person Account of a Social Engineering Attack

darkreadingman writes, "A penetration tester tells how he broke into a bank's network dressed as a copier repairman. Some good lessons here — many companies spend millions on network security, but don't teach their employees how to challenge a stranger in the building. Social engineering at the company site can be one of the most difficult attacks to defend against." From the article: "Before departing scenes like these, we try to document the effort and provide proof of our success. I usually leave something behind and then contact the person who hired me and direct them to the mark. In this case I wrote his password on a ream of paper and tucked it under the machine."

347 comments

  1. Hmm... by The+Zon · · Score: 5, Funny

    You know, I was wondering why that guy needed my password to fix the copier.

    --
    Some attitudes replaced or by cgi optimizes
    1. Re:Hmm... by Anonymous Coward · · Score: 2, Informative

      Who modded this insightful?
      This is funny mods.. funny. Not insightful

    2. Re:Hmm... by Anonymous Coward · · Score: 5, Funny

      Because you don't get karma for Funny moderations any more, so some moderators like to throw in an Insightful moderation for funny comments.

    3. Re:Hmm... by bcattwoo · · Score: 4, Informative

      And ironically your insightful comment was modded funny.

    4. Re:Hmm... by dr_strang · · Score: 4, Funny

      Are there ironic mod points? Because that would be ironic.

      --
      This is a sig. It is like every other sig in the world, except that it is mine, and it is different.
    5. Re:Hmm... by LordSnooty · · Score: 3, Funny

      Yeah, but they cancel each other out.

    6. Re:Hmm... by Vr6dub · · Score: 2

      And ironicaly your funny comment was modded informative.

    7. Re:Hmm... by eclectro · · Score: 1

      You know, like when the copier keeps on spitting our copies and you want to stop it but can't?

      Ironically, this thread is like that.

      --
      Take the cheese to sickbay, the doctor should see it as soon as possible - B'Elanna Torres, "Learning Curve"
    8. Re:Hmm... by nacturation · · Score: 1

      You keep using that word. I don't think it means what you think it means.

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
    9. Re:Hmm... by Neoncow · · Score: 1

      Honest question: Would you be satisfied if GP has written, "And in a sitationally-ironic turn of events,your insightful comment was modded funny."

      Seriously, does situational irony count?

    10. Re:Hmm... by Dabido · · Score: 1

      How is this for ironic. We're getting a second hand copier that doesn't work, which we've been told will be a great copier if we spend about $200 fixing. It's to replace our current photocopier which is still working but majorly falling apart. I've actually been wondering if we spend the $200 on our current copier if it would be better than getting a copier that doesn't work.

      Of course, when the copier repair guy turns up to fix the second hand copier, I'm going to challenge him and make sure he isn't trying to hack into our network by using reams of paper with passwords written on them.

      --
      Sure enough, the cow costume was hanging up next to the superhero outfit and sailors uniform. (S,Spud)
    11. Re:Hmm... by nacturation · · Score: 2, Interesting

      I know what you mean as it basically blows the whole common concept of what most people understand irony to be right out the window. Some references I've seen do describe that kind of irony but the more authoritative ones indicate that irony is when what you say has a different literal interpretation than what you mean. So if you *described* an event which had what you call situational irony, it could be ironic... but the event itself isn't. Wikipedia covers the controversy over the varying opinions.

      The author of the other site I linked to argues that just because people use the word irony incorrectly and this has become popular, it doesn't make it correct. It's like asking if enough people misspelled "lose" as "loose", would the definition of the word "loose" change as a result?

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
    12. Re:Hmm... by Anonymous Coward · · Score: 0
      How is this for ironic.

      Pretty bad; that's not at all ironic (which is, in and of itself, also rather lacking in irony).

      ...or insightful... or informative... or funny. Good luck next time, though.

    13. Re:Hmm... by Fred_A · · Score: 1
      I know what you mean as it basically blows the whole common concept of what most people understand irony to be right out the window.
      Come on, this is /. you don't have to explain irony every time the words pops up.

      We've all had basic chemistry classes.

      We know it's a kind of metal.

      Now get on with it. Sheesh.
      --

      May contain traces of nut.
      Made from the freshest electrons.
    14. Re:Hmm... by nacturation · · Score: 1

      I suppose Alanis Morissette would say that it's like right after you get a free ticket to the amusement park, the ferrous wheel shuts down.

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
    15. Re:Hmm... by Dabido · · Score: 1

      Of course it is when you think about it. I've just worded it badly.
      Ironic - characterized by often poignant difference or incongruity between what is expected and what actually is;

      Replacing a photocopier that isn't working good enough, with one that DOESN'T work at all in the hope that it will solve the problem of not having a working photocopier is ironic. It's also dumb. But the expectation is that the purchasing of the photocopier that doesn't work is going to fix the problem ... which of course it won't. Therefore, by definition, there is a poignant difference between the expected result (we get a working photocopier) and what is actually happening (we're buying a photocopier that doesn't work at all).

      --
      Sure enough, the cow costume was hanging up next to the superhero outfit and sailors uniform. (S,Spud)
    16. Re:Hmm... by 6Yankee · · Score: 1

      It's like asking if enough people misspelled "lose" as "loose", would the definition of the word "loose" change as a result? Oh, it will, given time. And the apostrophe will die out. And if one more person suggests that I "email hr.twit@dumbass.company in the first instance" I swear I'll buy a rifle.

  2. Not quite news by otacon · · Score: 2, Insightful

    It's not really news as it is just reaffirmation that the weakest link in security is the human factor. It's been a known problem that someone could just walk in and pretend to be tech support/help desk/repair for as long as their has been computers.

    --
    In a world of acronyms, the words are the real victims.
    1. Re:Not quite news by arun_s · · Score: 1

      But it sure does make for an interesting read :)
      Plus, this is a bank that was the victim of the attack. That's pretty worrying, I think. News like this (that illustrate how trivial social engineering can be) should hopefully make more people in important places (like banks) get over their false sense of security.

      --
      I can explain it for you, but I can't understand it for you.
    2. Re:Not quite news by onepoint · · Score: 2, Interesting

      think interesting was an understatement. I found it wonderful and should be sent to every VP. basic security is so rare.

      I had a job on wall street many years ago. And I consistently caught people whom were trying to get info about our main frames or dumpster diving. I ended up putting a strict policy, and I was able to buy one heck of a schreader ( this THING was as big as a wide screen TV and could eat your hand if you were not careful).

      I still do my transaction thier because the guy I left in charge was more paranoid than I was.

      onepoint

      --
      if you see me, smile and say hello.
    3. Re:Not quite news by networkBoy · · Score: 1

      I'm just glad the report said don't go on a witch hunt. It was no individuals fault, everyone was lax.
      Why does a copy repair man need to plug into your network? Sure, a crossover cable to the copier, but that's it.
      -nB

      --
      whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
    4. Re:Not quite news by Iron+Condor · · Score: 1

      It's been a known problem that someone could just walk in and pretend to be tech support/help desk/repair for as long as their has been computers.

      Even before that. There was a semi-spectacular case when I grew up (think early seventies here) where some guy in a maintenance suit waltzed into a department store with a ladder and a tool box and proceeded to remove all the security cameras. Pretty much the same concept as in that article.

      ( Would've gotten away with it if he had thought of the fact that the tapes are stored elsewhere. As it was, the last thing each camera saw was a nice close-up shot of his face. )

      --
      We're all born with nothing.
      If you die in debt, you're ahead.
    5. Re:Not quite news by Anonymous Coward · · Score: 0

      At work we don't have a receptionist, so you have to ring the bell and be let in by whoever is nearest. A few months back a person was let in and started to repair the air conditioners, until our facilities manager noticed and told him that he was at the wrong company. We all got the security reminder memo shortly after.

    6. Re:Not quite news by plalonde2 · · Score: 1

      And how does the average joe know to look at both ends of the cable? It's not obvious that you're plugged into the network rather than the copier, particularly if you are "supposed" to be there. That's the joy of social engineering.

    7. Re:Not quite news by Gilmoure · · Score: 1

      So, if we just remove people from the planet...

      --
      I drank what? -- Socrates
    8. Re:Not quite news by camperdave · · Score: 1

      It's not obvious that you're plugged into the network rather than the copier

      Um... The cable going from the "tech's" equipment to the wall, rather than to the copier would seem fairly obvious to me.

      --
      When our name is on the back of your car, we're behind you all the way!
    9. Re:Not quite news by plalonde2 · · Score: 1

      Those plugs are often behind the machine, which is moved for maintenance. There is often a rat's nest (or even a tidy bundle in some rare cases) of cables. No-one is paying attention to where yet another blue cable is running. Even with just 2 moderately long cables it's hard to visually track them. You can't count on someone "catching" this problem.

    10. Re:Not quite news by Mister+Whirly · · Score: 1

      Your average user wouldn't know a crossover cable from a bird's nest. Most users just know that the "wire" goes into the "holes". And considering the bank outsourced all of the IT work, who is supposed to have this knowledge exactly? The tellers? The reason this sort of attack works is because people don't think someone would actually go through the trouble of getting - fake uniform, fake ID, etc. to pull something like this off. The reality is that is happens daily, and is usually very successful. The "9 out of 10 times we are caught" didn't sound accurate to me. All the other intrusion testing stories I have read reflected the opposite - only about 10% of the time are the people even questioned or asked to show credentials.

      --
      "But this one goes to 11!"
    11. Re:Not quite news by rilian4 · · Score: 1
      The "9 out of 10 times we are caught" didn't sound accurate to me...
      I think the 9 out of 10 thing is 90% of the cases where they are caught...not the entire set of cases. I didn't see any reference to total number of cases vs total number of times caught..I read it differently.
      --

      ...quicker, easier, more seductive the darkside is...but more powerful, it is not.
    12. Re:Not quite news by Fred_A · · Score: 1
      I read it differently.
      Same here. It would have been interesting to know what the ratio of penetration failures was on an unprepared public though. And if they made any folluwup attempts a year or two later to see if the people actually learned the lesson.
      --

      May contain traces of nut.
      Made from the freshest electrons.
  3. Geez by Anonymous Coward · · Score: 1, Funny

    There are way too many first person games in the U.S.

  4. Yikes! So much effort! by moore.dustin · · Score: 5, Insightful
    I know for a fact if he came to my office and attempted to get passwords that way, he put in way to much effort. All you need to do at this place is look over someones shoulder at the sticky note stuck to the monitor.

    I think it goes without saying that anyone getting into your office claiming to be someone they aren't is a threat. Hacker or otherwise, they can easily get information they want with a "hall pass" for the whole building.

    1. Re:Yikes! So much effort! by venicebeach · · Score: 1

      Yes, but this is a bank, not an office. They are in the business of securing money. I think a bank requires a little more awareness on the part of the staff than most offices.

      That said, these people do seem to have access to some special equipment:

      "Our office at Secure Network Technologies utilizes a proximity card access system, which also serves as an employee identification badge. Conveniently, we have the machine that prints these things.

      and

      "Using our past experience with copier folks, we put together a giant silver briefcase on wheels, a mini-vacuum cleaner, and a few reams of paper."

      So this still takes some degree of effort. Nonetheless, I would be concerned if I were running this bank.

    2. Re:Yikes! So much effort! by TubeSteak · · Score: 1

      How would you feel about a stranger shoulder-surfing?

      It's much easier to just plug into the LAN & sniff for l/p's (which shouldn't be sent as cleartext in the firstplace, but frequently are)

      --
      [Fuck Beta]
      o0t!
    3. Re:Yikes! So much effort! by EvilTwinSkippy · · Score: 1

      From what I'm seeing, this chucklehead got into the offices and sniffed the network.

      When someone bluffs his way into the vault, I'll be shocked. If he tried to monkey with the IT systems, he would probably have been snagged faster than a spawning salmon. Bank, Casinos, etc have people watching the people who watch the people.

      --
      "Learning is not compulsory... neither is survival."
      --Dr.W.Edwards Deming
    4. Re:Yikes! So much effort! by Capt+James+McCarthy · · Score: 2, Interesting

      "All you need to do at this place is look over someones shoulder at the sticky note stuck to the monitor."

      How about this: I _HAD_ a user who made the MS Flying banner hold his password. I would have never believed it had I not seen it myself.

      --
      There are no loopholes. It's either legal or it's not.
    5. Re:Yikes! So much effort! by venicebeach · · Score: 1

      He's not in the vault, true, but he is in the public part of the bank itself, not some separate administrative office building. The people he is interacting with are the same people who have access to the vault and must be aware enough to protect it.

      (To find out more, I sent a colleague into the bank to inquire about a checking account. While in the bank she took notice of the various pieces of office equipment, specifically the printers, faxes, and copiers. )

    6. Re:Yikes! So much effort! by mallgood · · Score: 4, Insightful

      My question is why would you ever need to get into the vault? Really. Look at the world, almost nobody uses cash any more. There isn't a reason to. You swipe your card and the transaction is done. All it means is that - tap tap tap - a dozen key strokes later and you have a bunch of money transfered into an account of your liking. Now whether you are smart enough to transfer it into the account of someone you don't like rather than your own is a different question.

    7. Re:Yikes! So much effort! by rvw14 · · Score: 3, Insightful

      Why would you want to get into the vault? The amount of money a bank keeps on-hand is very small, and the penalty for getting caught is huge.

      If you can get into the bank's internal network, you can get all sorts of information. Identity theft can net more money without the risk.

    8. Re:Yikes! So much effort! by Negadecimal · · Score: 5, Informative

      I think a bank requires a little more awareness on the part of the staff than most offices.

      That's an understatement. My wife's bank doesn't even have wastebaskets at teller stations, for fear that an account number could end up in the dumpster out back. All paper is either quickly shredded or couriered daily to a processing center. Loose sheets - even a sticky note - are verboten.

      Each teller has a binder on hand that contains security procedures specific to the teller. When one teller accidentally grabbed another's binder a few month ago, the whole branch had to do a security update, which included a two-hour procedure to change the vault codes.

    9. Re:Yikes! So much effort! by gr18563 · · Score: 1

      I dont know how rare the proximity card access system is for your area but I work at a small/medium hospital and we have a card printer with the microchip key and they are relatively inexpensive and easy to acquire. They are also quite good at replicating identification cards so that would be quite easy to do. Also we have run ins with the copier people all the time as well as the guys that PM our PowerUPs. So we could pose as one of those guys pretty easily. The card printer is in a semi unsecured area so its kinda easy to get to and if you have any technological sense you can run a card through it and print one. The most time consuming part of the process would be trying to find the stupid cards.

    10. Re:Yikes! So much effort! by Anonymous Coward · · Score: 1, Funny

      Some of us are blind you insensitive clod! We have a hard enough time with regular money, cards are completely useless!

    11. Re:Yikes! So much effort! by mrogers · · Score: 5, Funny
      Yeah I imagine all the money's sitting in a shared folder on the secretary's PC. Never mind a dozen key strokes, you can probably just drag and drop.

      "Are you sure you want to replace 'Teh Money.xls', size $13.28, modified 11/21/2006, with 'Teh Money.xls', size $1,000,000.00, modified 11/30/2006? [OK] [Cancel]"

    12. Re:Yikes! So much effort! by Anonymous Coward · · Score: 0

      I don't know where your wife works, but I work for the IT department in a bank and I can not tell you how many of our CSRs or tellers have their user name and passwords on a post it note. I also can't tell you how many times I've walked in with a lap top, said I'm from technology, and gotten full access without them checking a single thing.

      This is, ofcourse, why I don't bank with my company. I'm sure other banks have the same problem, but believing they do and knowing are different.

    13. Re:Yikes! So much effort! by Guppy06 · · Score: 1

      "All you need to do at this place is look over someones shoulder at the sticky note stuck to the monitor."

      That's not a social engineering attack, that's taking advantage of bad network administration. You don't want a password policy that requires users to create passwords so complicated and so often that they need such hard-copy reminders to begin with. Or should we instead require users to come up with a new 256-character alphanumeric password every day so everything can be extra-super secure?

    14. Re:Yikes! So much effort! by Alky_A · · Score: 0

      The sticky paper password on my monitor is just a distraction for the sticky paper password on the other side of my monitor. Uncrackable!

    15. Re:Yikes! So much effort! by Solra+Bizna · · Score: 4, Funny
      Now whether you are smart enough to transfer it into the account of someone you don't like rather than your own is a different question.

      Or, transfer it into your own, separate account on the same bank, then use Log Modifier to change the destination account in the transaction record to someone you hate (or someone you're being paid to discredit), and Log Deleter to delete the record on your end. Disconnect before they trace you, and BOOM! Watch your Uplink rating smash through the roof...

      You'll probably need a level 5 Firewall Disable (or Firewall Bypass) and version 3 of Decypher. And don't try to hack into the Uplink Corporation's bank; yours is the only account.

      Wait, we are talking about Uplink, right?

      -:sigma.SB

      --
      WARN
      THERE IS ANOTHER SYSTEM
    16. Re:Yikes! So much effort! by EaglemanBSA · · Score: 2, Insightful

      What bank is this? I want an account there.

      --
      Quiz: True or False -- On a scale of 1 to 10, what is your middle name?
    17. Re:Yikes! So much effort! by markov_chain · · Score: 2, Insightful

      What gets me is that he was able to sniff the president's login and password off a LAN. Seems like they need to do some work on their intranet security.

      --
      Tsunami -- You can't bring a good wave down!
    18. Re:Yikes! So much effort! by SatanicPuppy · · Score: 1

      Heh. I'd love to see someone try and rip off the vault here. I mean, there's thousands of dollars in there at any point in time...Unfortunately it's almost all in coins. Not really a hit and run sort of situation.

      --
      ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
    19. Re:Yikes! So much effort! by erpbridge · · Score: 5, Informative

      Card printers with stripe encoders are fairly inexpensive. In 2000, picked one up for a previous employer for $400.

      However, also being the guy who ran the prox card access system, I can tell you this: Prox cards are not easy to reprogram. They are usually hard coded with technology that resembles a primitive form of a RFID chip and small battery that only energizes when in the prescence of a mildly strong magnetic field (more than kitchen refrigerator magnets, but not as strong as the rare earth magnets you can buy for cheap), has a transmit range of 6 inches, and is attached to a antenna/induction coil loop that circles the length of the card about 5-10 loops.

      Theres a reason you don't leave a prox card on top of a unchielded stereo speaker... Not only does the stripe become scrambled over time, but the battery, which is constantly in the range of the magnetic field, will stay energized and keep broadcasting the signal untill.... well, until its dead. Typical prox cards are specced for about 10-20 access per day, with a usable lifespan of 5 years.

      Prox cards from HID (one of the biggest manufacturers of prox security equipment) are sold with a two-fold identifier: 4-digit site ID, and 6-digit card number. Yes, these are both printed on the card. Yes, HID keeps track of which company owns which site ID, so they can sell further stock in the future with the same site number...and also so they don't sell the same site number to someone else in the same region.

      Prox reader controllers (a closet component that is what the readers are wired to, each controller capable of holding a token-style chain of 127 modules that can each control up to 8 doors on each module) are programmed to accept only a certain set of site ID's. They keep a local database, updated at regular intervals from the master controller, a server (anywhere from 15 mins to an hour) of what card numbers within each site are allowed to access a specific reader/door combo.

      If the communications to the server is down, the controller tries to contact the nearest controllers it knows about (up to 255), which also keep the same database. If no redundundant communication to other controllers or to server is available either, the controller maintains its current memory and security settings for 72 hours from last communication. After that, no access is allowed at readers until communications are enabled again and a database synch is performed.

      Of course, this info is all dated to 2002, for Andover Controls security systems... but is pretty much standard to all prox systems.

    20. Re:Yikes! So much effort! by Mysticalfruit · · Score: 2, Informative

      I agree. The only real things worth of value stored in vaults these days are in safety deposit boxes. Even then, when your looking at a wall of a couple hundred boxes, you've got several challenges.
      You need to get into the vault alone. Everytime I've ever gone to add/remove stuff from my SDB I've been escorted into the vault where I was put into a small room while then unlocked the safety door to the vault, not the big solid door, but a smaller internal door. On this door was a lock. Also the whole area is covered by security cameras.
      0. Get into area around vault and provided the main door isn't locked, defeat lock on internal door.
      1. Your time is limited so you'd need to know in advance which boxes you were going to attack.
      2. Unless you've figured out a way to get keys, you've got to defeat at a minimum of 2 locks per SDB quietly. Needless to say, I suspect they'd think it a bit odd if they hard drilling coming from the vault.
      3. Stash the loot.
      4. Replace and relock SDB doors
      5. Get back into around around vault and relock the internal door.

      --
      Yes Francis, the world has gone crazy.
    21. Re:Yikes! So much effort! by sentientbeing · · Score: 2, Funny

      A silver briefcase on wheels?!

      Damn. What a giveaway. If you see two guys walking into a building with that you know something bad is about to go down.

      Dont they show Die Hard in the training inductions?

      --

      ------
      beware he who would deny you access to information, for in his mind he dreams himself your master
    22. Re:Yikes! So much effort! by dynamo52 · · Score: 2, Interesting

      I am a private IT consultant and I was recently contracted by a Fortune 500 insurance company subsidiary on a very minor issue (2 days). I was hired through an ad on an online bulletin board. The president of the company hired me over the telephone without requesting any references or inquiring about background, education, or even aptitude with the systems they had in place.

      Upon arriving for the appointment, I was led into the server room and immediately left alone, laptop in hand. I left the first day with a company laptop in hand unchallenged. The reason I was taking it was because it was being used as a spam zombie and needed to be reformatted. This laptop had been syncing with the company's entire ACT database and contained other sensitive information as well.

      When I informed the president that this data had very likely been compromised and that he should take some action to mitigate the repercussions of this, he just shrugged and informed me that the employee responsible for that laptop no longer worked for the company. He obviously had no intention of following through on any of my recommendations.

      Needless to say, I will never be one of their clients.

      --
      Like this comment? I accept Bitcoin! - 153sc8UUBXyp12ofQqfAWDmJrzyiKCYC1x
    23. Re:Yikes! So much effort! by Negadecimal · · Score: 1

      I work for the IT department in a bank and I can not tell you how many of our CSRs or tellers have their user name and passwords on a post it note.

      The way she puts it, her particular branch seems more paranoid than the company does, at least about the trashcan thing :)

    24. Re:Yikes! So much effort! by geekoid · · Score: 1

      Depends on the time of month, and bank.

      Plus the vault is where the boxes are, and they can contain 'interesting' items.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    25. Re:Yikes! So much effort! by eli+pabst · · Score: 1

      What bank is this? I *don't* want an account there.

    26. Re:Yikes! So much effort! by GNU(slash)Nickname · · Score: 1
      As always, it's people that cause these systems to fail.
      Prox cards from HID (one of the biggest manufacturers of prox security equipment) are sold with a two-fold identifier: 4-digit site ID, and 6-digit card number. Yes, these are both printed on the card. Yes, HID keeps track of which company owns which site ID, so they can sell further stock in the future with the same site number...and also so they don't sell the same site number to someone else in the same region.

      In the city where I live, there are about 20 places using HID prox systems, and they all use the same security company. This company buys cards from a wholesaler, not directly from HID. Yes, you guessed it - every company in town has the same site code, and the numbers do overlap.

      This only came to light after somebody "broke in" using a valid card, and the guy who's number it matched (a 20 year employee who simply wasn't dumb enough to do something like that) was almost arrested for it.

    27. Re:Yikes! So much effort! by dfetter · · Score: 1

      Quis custodiet ipsos custodes?

      --
      What part of "A well regulated militia" do you not understand?
    28. Re:Yikes! So much effort! by the+phantom · · Score: 1

      Dude, you forgot to wipe the logs from InterNIC. You are so under arrest.

      xander

    29. Re:Yikes! So much effort! by PayPaI · · Score: 1

      "A major one" ?

    30. Re:Yikes! So much effort! by rvw14 · · Score: 1

      Most of the time people just have personal documents in a safe deposit box. While they are important to the owner, these are worth very little if anything to a thief. That is not to say that Aunt Mildred didn't put $2.1 million worth of diamond jewels in the box, but good luck finding that one box that has anything worth stealing in it.

      Safe deposit boxes usually have dual locks that must be drilled to open if the customer misplaces the key, so it would be quite difficult to quickly steal anything from them.

    31. Re:Yikes! So much effort! by rilian4 · · Score: 2, Interesting

      All the copier and printer maintenance techs I have ever worked with have silver or gray briefcases w/ their cleaning tools in them (I do silent visual inspections of the ones I am responsible for escorting). From the outside, the case is totally innocuous and all of them do use them. It would make sense for the penetration testers to do so as well. Put a few screwdrivers and a few rags in it and no one would notice the other stuff. Makes perfect sense to me.

      --

      ...quicker, easier, more seductive the darkside is...but more powerful, it is not.
    32. Re:Yikes! So much effort! by kisielk · · Score: 1

      Maybe in North America. In Japan, although there is a recent trend towards rechargable cash cards (usually integrated with a cell-phone, but also available standalone), cash is still used about 99.9% of the time. There's no such thing as Interac, and most places don't take credit cards either. I'm sure there are many other countries where this is the case as well, so next time you say "look at the world" maybe you should instead of just considering your local situation.

    33. Re:Yikes! So much effort! by nacturation · · Score: 1

      Safe deposit boxes usually have dual locks that must be drilled to open if the customer misplaces the key...Which is probably mostly for show. I'm sure an experienced lockpick could easily defeat those locks without the requirement to drill them. However, they wouldn't make as much money that way and the bank/public wouldn't have as much confidence in the locks.

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
    34. Re:Yikes! So much effort! by AlHunt · · Score: 1

      >That's an understatement. My wife's bank doesn't even have wastebaskets at teller stations
      >for fear that an account number could end up

      And yet in my small-town bank people walk in, recite their savings account # out loud to the teller and how much they'd like to withdraw. The bank does not discourage this. I've seen it happen time and again. The acct#, by the way, is 5 or 6 digits long.

      --
      1 in 4 Maine children in struggle with hunger.
    35. Re:Yikes! So much effort! by munpfazy · · Score: 1

      If you ask me, the real question is why there was valuable data floating around in clear text on the network to sniff?

      Sure, these guys had to jump through some hoops to get into the building, and they could have been caught if employees had been more wary.

      But, there are hundreds of people who have legitimate access to the building who could easily do the same thing. Everyone from the real photocopier technician to random bank employees has the oppertunity to do the same thing daily, with far less risk of discovery.

    36. Re:Yikes! So much effort! by Solra+Bizna · · Score: 1

      OHSHI--*connection to Gateway terminated*

      -:sigma.SB

      --
      WARN
      THERE IS ANOTHER SYSTEM
    37. Re:Yikes! So much effort! by Joosy · · Score: 1

      Each teller has a binder on hand that contains security procedures specific to the teller. When one teller accidentally grabbed another's binder a few month ago ...

      So this place is paranoid about security, yet it's possible to get somebody else's codes simply by grabbing their binder?

      --
      I'm sick and tired of these hip, "ironic" sigs. This is an actual, honest-to-goodness no-nonsense sig!
    38. Re:Yikes! So much effort! by OriginalArlen · · Score: 1

      This is funny ?? Some mods have a peculiar sense of humour...

      --

      Everything I needed to know about life, I learnt from Blake's Seven
    39. Re:Yikes! So much effort! by mallgood · · Score: 1

      I lived in Korea for 3 years and not in the military. Yes, you are right. Not everywhere uses cards for everything. Most every transaction I did for that 3 years was done in cash. But, even in those countries, when was the last time you saw a person doing a transaction over say... $1000 (or equivilent) in cash? I'm guessing you would say, "Never." Large amounts of money are really hard to transfer in cash, not to mention I would think that the authorities would be fairly suspicious when you whipped out a large briefcase of money (all gun/drug dealer, mob, ransom movies aside).

    40. Re:Yikes! So much effort! by kisielk · · Score: 1

      Well, seeing as I shop a lot in camera stores and stuff, I see cash transactions well over $1000 equivalent all the time... it's not that rare really.

  5. penetration tester by neuro_guy · · Score: 2, Funny

    penetration tester. now that's a job! is it somehow related to the porn industry?

    1. Re:penetration tester by lixee · · Score: 1
      penetration tester. now that's a job! is it somehow related to the porn industry?
      Yep! One that blows (the job that is).
      --
      Res publica non dominetur
    2. Re:penetration tester by Iamthefallen · · Score: 1

      How about Penetration engineer?

      Man that'd make a badass business card.

      --
      Wax-Museum Fire Results In Hundreds Of New Danny DeVito Statues
    3. Re:penetration tester by LMacG · · Score: 1

      No, that would be the fluffer.

      --
      Slightly disreputable, albeit gregarious
    4. Re:penetration tester by EvilTwinSkippy · · Score: 1

      Sounds too much like a porn star.

      --
      "Learning is not compulsory... neither is survival."
      --Dr.W.Edwards Deming
    5. Re:penetration tester by neuro_guy · · Score: 2, Funny

      nah, "engineer" sounds so technical and... theoretical. you know, penetration is all about love and practical experience.

  6. Hmm by malkir · · Score: 2, Interesting

    I wonder what kind of sniffer he was using to get passwords is 'seconds', including the higher-ups... weren't they not in the building at that time?

    1. Re:Hmm by neuro_guy · · Score: 1

      now, "sniffer" is another porn industry job that... ah, never mind...

    2. Re:Hmm by Anonymous Coward · · Score: 2, Insightful

      All back-end systems and PCs of all branches of that bank are connected to a single gigantic hub. In addition, all employees are constantly login and log from those systems using only non-encrypted protocols. The guy just had to plug his laptop and fire up his sniffer. Easy. Took him seconds.

    3. Re:Hmm by archen · · Score: 1

      I'm over-thinking here, but couldn't that still easily be negated by a managed switch? The piece of garbage nortel's I have can weed out by ethernet address machines that are allowed to connect. No changes to infrastructure required really - aside from perhaps new switches.

    4. Re:Hmm by dave562 · · Score: 2, Insightful
      A lot of things could be done, but unfortunately the reality of the situation 95% of the time is that IT staffs are so overburdened that they don't have time to activate all of the nifty little, wouldn't it be cool features that are out there. Sure you could impliment a managed switch, but then every time a NIC fails, or a workstation fails, you need to go reprogram the switch. It becomes just another thing to do on a task list that is already too long to begin with.

      I'm not super knowledgable in the area of man in the middle attacks, but I'm pretty sure that he could just unplug the copier, plug in his laptop, and then spoof the MAC address on the copier. From there he just poisons the arp cache on the switch and voila, snifferic pwnz0rz.

    5. Re:Hmm by hackstraw · · Score: 1

      I wonder what kind of sniffer he was using to get passwords is 'seconds', including the higher-ups... weren't they not in the building at that time?

      The same thing that people have been doing for over 10 years.

      Lanman hash sniffs.

  7. In the words of the Paranoia RPG by Billosaur · · Score: 3, Funny
    1. Stay alert
    2. Trust no one
    3. Keep your laser handy
    --
    GetOuttaMySpace - The Anti-Social Network
    1. Re: In the words of the Paranoia RPG by Anonymous Coward · · Score: 0

      But only if you're a Commie Mutant Traitor

    2. Re:In the words of the Paranoia RPG by Anonymous Coward · · Score: 0

      Trust The Computer. The Computer is your friend.

  8. Just Check! by Thansal · · Score: 2, Insightful
    I need to call someone about what you're doing


    Simple enough. I don't know if I am parnoid or what, but if I recieved an unsolicited "service" for one of our machines I would double check with my contact for that company.

    If some one is poking around who I do not know I will check it with my boss.
    --
    Do Or Do Not, There Is No Spoon, There Is Only Zuul. Everything in the above post is probably opinion.
    1. Re:Just Check! by QuantumRiff · · Score: 2, Insightful

      You would, but would your minimum wage receptionist? How about the custodian that has keys to everywhere? Would they know that someone had called ahead of time? Or would they just assume someone in another department called, and let them in?

      --

      What are we going to do tonight Brain?
    2. Re:Just Check! by gstoddart · · Score: 1
      Simple enough. I don't know if I am parnoid or what, but if I recieved an unsolicited "service" for one of our machines I would double check with my contact for that company.

      Are you the one responsible for the maintenance of your photocopier? Do you know who is? Do you know when they're scheduled to come by? If you answered no to any of the questions (especially the first) then you can see why it might be a workable strategy.

      The reason things like this work, is because in large offices it is not uncommon at all for nobody to apparently know who the correct service company is, when they're scheduled, and things like that.

      I've seen several offices in which the guy who repairs the copier, or fills the vending machines, or waters the plants ends up knocking on a security door so that the first person who finds him will allow him in to do his job. Unfortunately, you can either say "screw you, I'm not letting you in without paperwork", or have to explain to your boss why the guy wasn't let into the premises because it wasn't your job to determine who he was.

      Social engineering is effective because certain kinds of trades aren't challenged, or because people don't put in a good enough procedure to validate everyone. It's just easier (and, therefore, more dangerous) to simply open the door and let him go about his business. You're sure as hell not going to trail him, or ask him for paperwork (especially since you didn't arrange it and can't verify it), and you probably don't even know who is responsible for the copier contract.

      I'm surprised a bank has such lax procedures, but I know I've had to let in the guy to stock vending machines on more than one occasion. In an ideal world, it wouldn't be my problem, and I could tell him to go find someone who was the authority to let him in. But, I'm not gonna chase him around or the like. He's got a trolly full of Coke cans, and a shirt that says Coka Cole -- he gets in. Carrying a plant watering can, he gets in. Carrying a couple of crates of milk and coffee supplies, he gets in.

      Cheers
      --
      Lost at C:>. Found at C.
    3. Re:Just Check! by sparkz · · Score: 1
      He's got a trolly full of Coke cans, and a shirt that says Coka Cole -- he gets in.


      That's your mistake right there.... if his shirt said "Coca Cola", it'd be a different matter ;-)

      --
      Author, Shell Scripting : Expert Re
    4. Re:Just Check! by Iron+Condor · · Score: 1

      I've seen several offices in which the guy who repairs the copier, or fills the vending machines, or waters the plants ends up knocking on a security door so that the first person who finds him will allow him in to do his job. Unfortunately, you can either say "screw you, I'm not letting you in without paperwork", or have to explain to your boss why the guy wasn't let into the premises because it wasn't your job to determine who he was.

      I may be misreading what you're trying to say here, but it is very much security's job to identify the people who enter and exit the building (and to keep out those who aren't allowed in). That's pretty much their entire job description.

      If someone showed up at the nearest copier at my place of employ and started fiddling with it, I would just let them. Because nobody gets on the premises (and certainly not into the building) without scrutiny by security. That's why they're there. It's the reason they exist.

      --
      We're all born with nothing.
      If you die in debt, you're ahead.
    5. Re:Just Check! by gstoddart · · Score: 1
      I may be misreading what you're trying to say here, but it is very much security's job to identify the people who enter and exit the building (and to keep out those who aren't allowed in). That's pretty much their entire job description.

      See, the office I work in of my company doesn't have security per se. We've got one floor in an office building. Getting into the building is anything but restricted. Getting onto most floors is just an elevator button away.

      Once you're on our floor, you can get into the locked areas either by coming in through reception (for which ours is part-time, and therefore not always there), or one of several other doors which require a card-swipe. So when the guy from Coke or the copier company shows up, they end up knocking on the other doors to gain access if there is no receptionist.

      It's not like we have the guys who work in building security who are checking everyone who comes into the building or our office.

      In our case, none of the employees really knows or cares who is responsible for the copy machine or filling the coke machine. They just occasionally show up and need to be let in by someone.

      We don't have a 'front line of defence', and most of us are unwilling to police it. I know it's weird, because I've contracted in places where the corporate culture was to challenge anyone who was unfamiliar or not showing the proper badge (or, even if they were in some cases.)

      Cheers
      --
      Lost at C:>. Found at C.
    6. Re:Just Check! by JazzLad · · Score: 1

      ... and a shirt that says Coka ColeYour clue not to let him in was the type-o on his shirt.

      --
      "If you have nothing to hide, you have nothing to fear." - Every fascist, ever
  9. Haha I love these guys by Anonymous Coward · · Score: 0

    To get out of trouble you just have to practice ONE skill: how to social engineer the police into believing that you are a penetration tester.

    1. Re:Haha I love these guys by Zephyros · · Score: 1

      Heard of a "get out of jail free card"? Pen testers usually get a letter from their contact with the company stating what they are doing. If they get into legal trouble while running a test, the cops can check with that contact while holding the tester. Without that letter, you're pretty much screwed.

    2. Re:Haha I love these guys by Anonymous Coward · · Score: 0

      That's why you carry with you a fake letter, and have one of your buddies ready to answer "yeah yeah we hired this guy" if the cops call the phone number written on the letter.

  10. No - In Porn They're Called "Troubleshooters" by Petersko · · Score: 1

    With the trend in porn towards the foot-long as standard, I doubt anybody needs a penetration tester.

  11. Would Biometric Security Devices Mitigate Sniffing by w33t · · Score: 2, Interesting

    I wonder, since the article states that the tester was - within seconds - able to sniff passwords and usernames, that if the bank had employed biometric security devices would this sniffing have been so easy?

  12. For the love of all things holy by noewun · · Score: 1, Insightful
    Can we please stop calling it "social engineering"? It's called lying. Saying 'social engineering' instead of 'lying' or 'scamming' sounds way to self-important to me, like people who ask, "would you like a beverage?" instead of "want something to drink?". If you're that socially uncomfortable, pop a couple Xanax before talking to me. Or anyone. Or leaving your house.

    This rant brought to you by my cold, Adobe InDesign and my idiot clients.

    --
    I am a believer of momentum and curves.
    1. Re:For the love of all things holy by Anonymous Coward · · Score: 3, Insightful

      Yes it is lying, however its also quite a bit more than that.

      Its a con. Plain and simple. Since you generally know the conversation and physical scenario that is going to take place, all that is needed is some improv. Thats why I state its a bit more than lying. You're feeding off of the targets lack of awareness, willfullness to give information, and general good nature, as 'everything seems to be in order' with your physical presence.

      As far as distinction in vocabulary and vernacular of language, that would just gloss over any doubts the unwilling participant might have in most cases. Try that tactic against the wrong sort, and you will easily out yourself as an imposter.

      neowun, have you actually manipulated people for fun, profit, or other? If not, you should try it sometime. It will give you a better sense of the spectrum that is 'social awareness' i.e., common sense.

    2. Re:For the love of all things holy by Anonymous Coward · · Score: 1, Funny

      Unless you're an executive, in which case it's called "pretexting".

    3. Re:For the love of all things holy by Anonymous Coward · · Score: 0

      Social Engineering != Lying

      I have a collegue who does security awareness presentations for a customer. Actually, for the employees of that customer.

      During this presentation he befriends the audience, and starts whining, together with these employees, about all the idiot password change rules. Then he asks "anyone who does not have a problem with monthly changes?". Guy raises his hand, so my collegue asks "let me guess, the month name or number is in your password, right?" "Right." "And you pad that with, say, the names of your wife and children?" "Well, with the name of my cat and dog, actually."

      Later on in the presentation, my collegue asks offhand "What's the name of your pets again?"

      Even later on in the presentation, he gives the guy a shortlist of about five passwords. His password was in there.

      Social engineering, but no lies told whatsoever.

    4. Re:For the love of all things holy by Anonymous Coward · · Score: 0

      There is a big difference in saying he used lying to get in over social engineering. The largest difference is the context. Lying is a very broad term that could refer to anything; while, social engineering almost implicitly refers to computer and/or network security issues. While the overall effect may be the same. It is far more concise to say that he used social engineering.

    5. Re:For the love of all things holy by LunaticTippy · · Score: 1

      Social engineering isn't always lying. I used to joke that you could do anything with a clipboard and a hardhat/labcoat/etc. You aren't lying if you go to High St. and set up cones, remove the street sign and check it off on your clipboard. If you drive a white pickup nobody will call the cops or even look twice.

      You're simply acting in a way that people expect. You're taking advantage of the human tendancy to place things into categories. You're engineering your interaction to produce a specific outcome.

      Calling it lying isn't comprehensive. You can lie without any goal, which would not be social engineering. Or you can do social engineering without lying.

      --
      Man, you really need that seminar!
    6. Re:For the love of all things holy by indigest · · Score: 1

      I agree. It's a disgrace to us who practice true engineering to be even loosely associated with these fraudsters.

    7. Re:For the love of all things holy by martyros · · Score: 1

      "Social engineering" has a specific, useful description of activity that may include lying. It's like saying, "For crying out loud, stop calling it 'grand theft auto' or 'petty larceny' or 'breaking and entering'. It's just stealing, that's all." Nobody is denying that the guy lied to people, or that what he did would have been wrong if he hadn't been paid to do it.

      --

      TCP: Why the Internet is full of SYN.

  13. good grief... by Gary+W.+Longsine · · Score: 1
    In this case I wrote his password on a ream of paper and tucked it under the machine.
    An amusing stunt perhaps, but perhaps not the best solution to the problem.
    --
    If you mod me down, I shall become more powerful than you could possibly imagine.
    1. Re:good grief... by spellraiser · · Score: 1

      Please RTFA before commenting in this vein.

      Immediately after that sentence comes:

      When I returned to my office I immediately called my contact and explained what we did and that we were successful. After retrieving the ream of paper with his password, I could hear the concern in his voice since our job confirmed his worst fears. I explained to him this type of problem can be fixed by sharing the results with his employees, and that no one person should be targeted as a single point of failure.

      The password under the copier stunt was simply to prove that the attempt was successful.

      --
      I hear there's rumors on the Slashdots
  14. Look under your keyboard... by From+A+Far+Away+Land · · Score: 1

    ..go ahead, look.

    If you see your password there, that proves I was in your place.

    "In this case I wrote his password on a ream of paper and tucked it under the machine."

    If it says "12345" it proves you watched Spaceballs.

    1. Re:Look under your keyboard... by DarthTaco · · Score: 4, Funny

      thanks! I looked under my keyboard and found the jumpdrive I had been trying to find for weeks!

    2. Re:Look under your keyboard... by From+A+Far+Away+Land · · Score: 1

      And the moral of the story is that social engineering is good for you - if you're not a bank, and have lost something.

  15. Companies look into this by michaelvkim · · Score: 1

    The most vulnerable aspect of security are the people working. The best security consulting firms focus on this the most, and provide training to employees to be wary of people who might be unauthorized. Stuff like giving out passwords over the phone or over e-mail, to even confronting somebody who might not be who they say they are (like a copier repairman). I know some security firms have their consultants dress up as a UPS or Fedex man making a delivery to gain physical access to the building.

  16. No 802.1x? by lukas84 · · Score: 1

    When we installed Wireless LAN at our company, we switched all network access ports to 802.1x authentication.

    It required some effort, since we had to "quarantine" non-802.1x devices to separate networks, but i think the security advantages outweigh the work needed.

    We're just a small IT service company, not a bank. I really wonder why a bank wasn't using 802.1x since several years.

    1. Re:No 802.1x? by EvilTwinSkippy · · Score: 1

      Simple: You never ever ever ever ever trust a chunk of the network that doesn't have a lock on the door.

      We don't secure our wireless because it is a pain, and futile. Anyone who wanted to seriously crack into the system would use a hard line, an idle terminal, MAC spoofing, etc.

      We secure the servers, and monitor for odd behavior. Mostly because most or our problems aren't foriegn invasion, they are inside jobs, mistakes, etc.

      --
      "Learning is not compulsory... neither is survival."
      --Dr.W.Edwards Deming
    2. Re:No 802.1x? by Anonymous Coward · · Score: 0

      I was wondering that as well. We don't do 802.1x but instead have a list of all authorized MAC addresses in a text file, and the DHCP server checks against the list when it gets a request. If not authorized, it either gets access to just the LAN or nothing at all (depending on which VLAN the port is on). It's vulnerable to taking the IP address, gateway, &c from an authorized machine and using that statically, but it still beats what that bank had.

      Posting anonymously for obvious reasons.

    3. Re:No 802.1x? by Nimey · · Score: 1

      But the bank had hardwired Ethernet.

      --
      Hail Eris, full of mischief...

      E pluribus sanguinem
    4. Re:No 802.1x? by dave562 · · Score: 1
      Mostly because most or our problems aren't foriegn invasion, they are inside jobs, mistakes, etc.

      I completely agree with this one. The threat posed to a network from outside sources is insignificant to the threat posed by pissed off employees who have already been given access. Unless the company has had some meetings and strategy sessions where the IT people get together with everyone else to explain the risks and develop strategies to mitigate them, there will be holes. All it takes is an engineer with a flash drive or a CD burner to move some data to a competitor.

  17. Oh great, by Anonymous Coward · · Score: 0

    I do understand the need for security but isn't intentionally breaking in and publishing it on the internet just an invitation for more people to try the same? I know that there are laws against this.

    It is very well possible to snatch a baby from a mom. Does that mean you DO it? .... NO!

    Everything is vulnerable to penetration and banks are no exception. The real question is, should the "social engineer" be allowed to do it in the first place?

    1. Re:Oh great, by Anonymous Coward · · Score: 0

      The real question is, should the "social engineer" be allowed to do it in the first place?
       
        the bank hired him to do it...

  18. 1 ream = 500 sheets by Anonymous Coward · · Score: 5, Funny

    In this case I wrote his password on a ream of paper and tucked it under the machine.
    That seems like an awful lot of effort, when you could just write it on one sheet. :)

    1. Re:1 ream = 500 sheets by rHBa · · Score: 1

      Maybe he was trying to prove that he had a lot of time to himself/wasn't rushed. Still, I would have used a photocopier. I wonder if he had to ask someone to lift the machine while he slipped a ream of paper under it.

    2. Re:1 ream = 500 sheets by obr06850 · · Score: 1

      duh, that's what the copier was for :-P

    3. Re:1 ream = 500 sheets by vocaro · · Score: 1

      What effort? He wrote the password on the side of the ream. :)

  19. Dont really need that. by Lumpy · · Score: 4, Insightful

    $2000.00 cash and you can pay off the cleaning service people to let you in dressed as them. EASILY, sometime for far less. those people are so underpaid yet have access to the most secure parts of the company you can get in, get past the security guards without a second look and you are allowed to root around in secure areas on camera as you are supposed to be under each desk cleaning out trash.

    Install a few key loggers, come back in a week and harvest them. No problem and easily undetected at any corporation. They probably will never suspect you even after they get massive hacks later because security typically is also underpaid and way under trained.

    --
    Do not look at laser with remaining good eye.
    1. Re:Dont really need that. by Anonymous Coward · · Score: 0

      They might get suspicious of a janitor who isn't 5'0" and Hispanic. That's the basic profile for all our cleanig staff. No kidding. That'd be as strange as a security guard who isn't Black. No kidding there either. Discrimination is illegal, of course; but things just seem to work out this way. 6'1" White guy with a pony tail cleaning the building at night? Very suspicious.

    2. Re:Dont really need that. by Beryllium+Sphere(tm) · · Score: 1

      The almost successful Sumitomo Mitsui wire transfer heist is a spectacular example. The crooks posed as cleaning staff, installed keyloggers, used each set of credentials to log in and steal a higher set, and wound up with S.W.I.F.T. passwords. No word on what stopped them from transferring the intended 220 million pounds, but there are some human reviews of transfers that large.

    3. Re:Dont really need that. by jackbird · · Score: 1

      a little tan in a can, hair dye, and 5 minutes with some clippers will get you close enough that nobody's going to look beyond the uniform.

    4. Re:Dont really need that. by shadwstalkr · · Score: 4, Insightful

      Why pay them? Just fill out an application and make a few extra bucks while you prepare for your big heist.

    5. Re:Dont really need that. by geekoid · · Score: 1

      That's right, because the poor are morally bankrupt!

      Idiot.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    6. Re:Dont really need that. by hador_nyc · · Score: 1
      $2000.00 cash and you can pay off the cleaning service people to let you in dressed as them. EASILY, sometime for far less. those people are so underpaid yet have access to the most secure parts of the company you can get in, get past the security guards without a second look and you are allowed to root around in secure areas on camera as you are supposed to be under each desk cleaning out trash.
      or do what we did at my intelligence unit... have one of our workers watching them while they work. It's easy to protect against that stuff, but you have to spend manpower to do it.
      --
      - Mike
      Once you've lost your temper, you've lost the argument - Me
    7. Re:Dont really need that. by Anonymous Coward · · Score: 0

      Stupid fuckwad.

      Maybe if you had an IQ over 30 you would understand his point.

    8. Re:Dont really need that. by Minwee · · Score: 1

      Memo to self: When stealing large sums of money, make a whole bunch of tiny transfers instead of one big one.

  20. The copyer hole by Anonymous+Monkey · · Score: 2, Interesting
    At one point I worked for a copier repair company (Dispatcher, accountant/bookkeeper, & some computer stuff). Each month I got calls from people who fell victim to one of two scams.

    1st: Some one calls an office and says that copier supply cost will go up next month so stock up now. Then they charge you an arm and a leg for your order. (Most of the time toner and developer is covered under the service contract)

    2nd: Some times, some one would call up and say that they don't like the new tech that we sent out. I would say "what tech, you don't have a call up on your machine?" then after a few minuets of back and forth they would realize that it was (a) for the other copy machine and not one from my company, or (b) some one was looking around the office without authorization. The scary thing is that this often happened at schools.

    Later, at my next job, I nabbed some one pretending to be a copy 'service agent' at the front desk and fed them a line until they went away.

    The moral of the story is be paranoid, ask for ID, make people sign in, never ever trust some one who just shows up and make sure all visitors are escorted at all times.

    --
    We are the Borg...
    1. Re:The copyer hole by hador_nyc · · Score: 1
      The moral of the story is be paranoid, ask for ID, make people sign in, never ever trust some one who just shows up and make sure all visitors are escorted at all times.
      I made the mistake of dropping my business card in one of those "free lunch at this restaurant" things. A few weeks later some guy calls me up and starts asking about my company, phone numbers of folks, jobs available, etc. Curious, I asked how he got my name and number, before answering any of his questions. Then he blatantly lied by saying how I gave him it at the employment bazaar at the Garden; Madison Square Garden. There was one there at the time, but I hadn't gone to it. I said as much, and he backtracked a bit and said that I had just stopped by. Again, I said that I didn't. At which point, I said that I couldn't trust him since I've caught him in a lie, and that I suggest he contact us via our website or the 800 number posted on it that I was happy to give him over the phone. At that point, he just hung up. I have to say that I enjoyed it thoroughly.

      Something else that happens a lot, I work in the software engineering department at a mid-size company, I get phone calls with folks asking about projects. Now, if I recognize the person as someone who works with me, then I'm cool, of course. The problem is that I get a few calls a year where I don't, and they're fishy. That is to say that I simply ask them for their contact information, and that I'd get back to them. The call usually goes to the effect of "Mr. X, our contact at your company is not available. Can you tell us what's going on?" Innocuous, right? Well, I, and this is almost always true since I really am aware of the status of only the stuff I'm working on, tell them I'm not sure, so let me have Mr. X get back to you. I add in that I promise that I will make sure Mr. X contacts you today, and that I too will contact them back after I speak to him to ensure that he does in fact call them back. Here's where the funny smell comes in, they don't want to give me a number to call. They just want the info. They just shy off, and say something like they'll leave another message. My response, in case they really are customers, is to tell them that I'll go find Mr. X, walk to his desk, etc, and make sure I find out what's up. I have never had one person in one of these calls that I felt were fishy ask me to do that. The truth is that our sales/product folks are very good about getting back to our clients quickly, so I'm not aware of a case where a client is in the dark long enough that they'd need to call. We may need more development time than they want, but that's a different story.

      What's the moral of the story? Never drop you business card off in one of those things, unless you want these calls and the good laugh that I usually get from them!
      --
      - Mike
      Once you've lost your temper, you've lost the argument - Me
    2. Re:The copyer hole by edgr · · Score: 1

      It depends on the environment you work in. I work in a large retail business, and we have lots and lots of sales reps from different suppliers come in (more than 10 per day, and they often stay for a fair while). These reps often change. They sign in, and get a visitor sticker, but really they could write anything in the sign in book.

      I suppose the managers generally know who these reps are and keep an eye on it (I'm not actually sure), but most shop staff just see different reps all the time. If they were all verified by ringing up the company, and escorted, it would require several full time staff. It is not unusual for these reps to access the stock-room or offices.

  21. Some do by ackthpt · · Score: 2, Interesting

    Where I once worked we had students trying social engineering on us all the time. I was a student worker at the time and knew most of the tricks, but when anything new came along it had to go through the filter of common sense. If only 3 people have open access to certain systems, one of them must know of someone claiming they need access, but if you can't contact the other two, you simply stand your ground, bar access and say to the attempted intruder, "Sorry, can't let you in, but don't worry, not your fault. Whomever was granting you access failed to inform everyone." Pretty easy to see if they were trying to engineer me after that, depending how they reacted. If they were insistant then I'd call security which would make them change their tune pronto.

    Common sense: If you don't know about some repairman, then it's not your fault when you turn them away.

    --

    A feeling of having made the same mistake before: Deja Foobar
    1. Re:Some do by geekoid · · Score: 1

      "Common sense: If you don't know about some repairman, then it's not your fault when you turn them away."

      haha.. asdly most common sense goes out the window in the corp. world.

      If that repairman was to fix a critical issue, you would get inot trouble in most places. Even if you where following policy.

      It's that kind of crap that makes an employee not want to question anything.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    2. Re:Some do by Lobster+Quadrille · · Score: 1

      Or at least have somebody stay with the guy until he leaves. I used to do HVAC maintanance, and one of the guys I worked with was a recovering junkie... Short version of the story- we did some work at a dentist's office, and they gave him free reign over the whole basement- pain killers, the Nitrous bottle, etc.

      --
      "The cup is in turn designed for holding hot or cold liquids, and has an open rim and closed base." --US Patent #5425497
  22. for the sake of clarity by Gary+W.+Longsine · · Score: 4, Insightful

    Lying is a specific tool, not a blanket term for the various types of deception which may be employed in social engineering. Perhaps you think it sounds self-important, but that assumes that the only people who use the term are engaged in the practice. I think the term sounds reasonably descriptive and emotionally neutral, unlike "scamming" for example, and allows for the possibility that some people may engage in social engineering for non-harmful purposes.

    --
    If you mod me down, I shall become more powerful than you could possibly imagine.
    1. Re:for the sake of clarity by foobsr · · Score: 1

      social engineering for non-harmful purposes

      Almost a contradiction, IMHO, as the idea of engineering humans implies a specific (evil) Weltanschauung.

      "Applied Social Psychology/Sociology", "Counselling" or "Psychotherapy" sound much better in my ears.

      CC.

      --
      TaijiQuan (Huang, 5 loosenings)
  23. Amazing! by Anonymous Coward · · Score: 2, Informative

    That's the same combination I use on my luggage.

    1. Re:Amazing! by Anonymous+Cowled · · Score: 1

      ROFL! how did this get +1, Informative!!

    2. Re:Amazing! by jacks0n · · Score: 3, Insightful

      moderator sarcasm

    3. Re:Amazing! by Lobster+Quadrille · · Score: 1

      what's amazing is how many of my clients try to use that exact password. Usually when they do so, I pull out that quote and they decide to use a different one.

      --
      "The cup is in turn designed for holding hot or cold liquids, and has an open rim and closed base." --US Patent #5425497
  24. Not news... but still useful by Khomar · · Score: 4, Insightful
    It's not really news as it is just reaffirmation that the weakest link in security is the human factor. It's been a known problem that someone could just walk in and pretend to be tech support/help desk/repair for as long as their has been computers.

    While this is not technically "news", it serves as a good reminder and notice of warning. As mentioned in the article...

    Combine catching the bad guy and letting an organization know this type of theft and criminal behavior really exists, and you get one of the best tools in educating employees about vigilance and how to be proactive in security.

    Hearing stories like this raises awareness for all of us, and reminds us of different ways that we can be exploited so that we can avoid them. Just like learning from history, it is always better to learn from someone else's mistake instead of learning it the hard way.

    --

    I believe in de-evolution. God made the world perfect, man fell, and its been going downhill ever since!

    1. Re:Not news... but still useful by Anonymous Coward · · Score: 0

      Anyone else reading this immediately think of "Sneakers"?

      More seriously, I'm not very suprised that social engineering worked well. (I'm suprised that people catch it 9 out of 10 times, as he suggests in his conclusion!) What I am suprised by, though, is a technical problem. He said he plugged his laptop into the network, and was able to use a sniffer program to pick up passwords (including those of the president and cio).

      Why are there passwords being sent cleartext, even on an internal network? There's no point to running something like Telnet to access the computer across the room, when I can use SSH. There's no reason to use HTTP for internal communications, when you could use (at least a self-signed) HTTPS. He talks about a domain controller, and I have no idea what Microsoft uses for domain-related communication - but if it uses unencrypted or poorly encrypted messages, I can't see why anyone would possibly use it in a corporate environment.

      If he got passwords by reading people's post-it notes, or sifting through desk drawers, that I could understand as a social problem. But you shouldn't have such a poorly designed network, even internally - this seems more like a technical problem to me.

  25. Man I Wish... by eno2001 · · Score: 2, Funny

    ...I could be a penetration tester. On Jenna Jameson. ;P

    --
    -"...bad old ideas look confusingly fresh when they are packaged as technology" - Jaron Lanier (Digital Maoism on Edge.o
    1. Re:Man I Wish... by UbuntuDupe · · Score: 1

      You *would* say that, since you believe in allocating goods based on need.

      And your need for that good is pretty high after this latest dry spell, eh?

    2. Re:Man I Wish... by eno2001 · · Score: 1

      Damn homey! Dat's FUCKED up! You just put me in my place now didn't you! (So how often do you track my posts looking for opportunities to respond again?) ;P

      --
      -"...bad old ideas look confusingly fresh when they are packaged as technology" - Jaron Lanier (Digital Maoism on Edge.o
    3. Re:Man I Wish... by 6Yankee · · Score: 4, Funny
      If you ever do get the chance, just remember the basic rule of any pen test:
      • Get permission first or you'll end up in a world of trouble. Given the likely circumstances of this particular test, I strongly recommend that you cover your ass.
      • File a report afterwards, or your mark may never know you were in there - with this target, and especially with your particular toolset, such an outcome is especially likely. :P
      Yes, I have mod points, but this seemed like more fun :)
  26. Employees are not conditioned to be security aware by simm1701 · · Score: 5, Interesting

    I recently hired a car from a well known car company (I won't name them as in general I find them to be a very good company)

    I normally hire from one particular branch and drop it back off there and as a regular customer known each of the staff by name, however on this occasion I was dropping the car back at the airport.

    After parking up a guy came from a car in another bay (for the same car company) and asked if was dropping off one of their cars which I confirmed and told him it had come from my usual branch and not the airport. He asked to see the paperwork and did a check over the car - not a problem. After he gave me the paperwork back he asked for the keys. Since I didn't know him and he wasn't even wearing a uniform I asked to see ID, he couldn't provide it and all he did have was a stack of paperwork with the company letterhead in a file.

    Well I'm afraid that isn't really good enoguh proof of ID - I told him I'd drop the key off at their desk (which is opposite my check in desk) since I had no way to know if he was an employee or not.

    After dropping the key off at the office of the car company in the airport it turns out he was a legitimate employee but the question of ID has never come up.

    I saw some of the otehr cars there - they are always brand new and while I usually take something like an astra or a vectra this being the airport car park had several jags and a merc or two. Its seems it would be a VERY easy way to obtain a few cars... park up, inspect the car, ask for the key.

    Even if you get pulled over by the police you would just have to say its a hire car - a check of the registration would confirm that - these companies really should be a little more careful of their security!!

    --
    $_="Slashdotter";$syn="OTT";s;..;;;sub _{print shift||$_};s!ash!Perl !;s=$syn=ack=i;tr+LLEd+BLAH+;_"Just Another ";_
  27. Open DHCP by Bottle+Washer · · Score: 1

    Interestingly, the network did not have DHCP locked down to not provide an ip address. Although not a big effort to overcome, keeping it open made his job even easier and gives even less sofisticated hackers a chance.

  28. Can't be true by Anonymous Coward · · Score: 0

    Bank without MAC access filtering and no IDS ???
    ??????

  29. No DHCP! by smooth+wombat · · Score: 2, Interesting
    I then disconnected the network cable from the copier/printer and attached my laptop. As soon as my laptop booted up, DHCP provided a network address and I was on the internal network.


    At my previous job, DHCP was not used for printers. In fact, you could not plug into any port and get a connection. Everything was locked down by MAC address and every printer was given a specific IP address. Even the pc ports were locked by MAC address.

    Sadly, my current place of employment does not follow this rule. Anyone could do what the article talks about except that our security guard is pretty good about calling someone if a technician shows up and says they have to do something. If that happens, I am usually the one who goes down and finds out what's going on. Since I work in IT, I would know if what the person is saying is true or not.

    --
    We will bankrupt ourselves in the vain search for absolute security. -- Dwight D. Eisenhower
    1. Re:No DHCP! by Vornzog · · Score: 1

      Everything was locked down by MAC address and every printer was given a specific IP address. Even the pc ports were locked by MAC address.I wish more people would take basic measure like this. Even some minimal defense would prevent a lot of problems.

      I collaborate with a government agency on some of my research (won't name names). They have a policy about no outside computers on the network. Unofficially, the IT guys are more than happy to look the other way, and will even leave an extra ethernet cable laying around, just as long as they don't see you plug in.

      This is great for me, but would be horrible if anyone wanted to get into the network. Install a sniffer, plug right on in, and have more than enough login/password combos inside of 20 minutes.

      Basic security like requiring a known MAC address would cut out a lot of the really easy 'hacks'.

      --

      -V-

      Who can decide a priori? Nobody.
      -Sartre

    2. Re:No DHCP! by Lemmingue · · Score: 1

      Better but far from perfect. You can connect a laptop direct to the printer to discovery it's mac address and IP via the ARP broadcast. After get this info, change your laptop network config according and voila, you're online.

    3. Re:No DHCP! by slonik · · Score: 1

      Everything was locked down by MAC address and every printer was given a specific IP address. Even the pc ports were locked by MAC address.

      These days MAC address spoofing is a simple matter. This guy could have made his laptop to use printer's MAC address and printer's IP address. All this info is readily available via printer's "advanced setting menu".

      --slonik--

    4. Re:No DHCP! by Anonymous Coward · · Score: 0

      These days MAC address spoofing is a simple matter. This guy could have made his laptop to use printer's MAC address and printer's IP address. All this info is readily available via printer's "advanced setting menu".

      On newer printers; older printers may require printing a test page.

      The next precaution is to restrict printers to private IP space addresses, have your router drop printers non-local packets on the floor, and set the inside of your firewall to raise alarms if one of those IPs tries to initiate a connection. The local NetOps team sometime seems a little paranoid... but is very good at what they do.

    5. Re:No DHCP! by rilian4 · · Score: 1

      You're working way too hard. Most printers or copier/printers will happily spew their MAC on request. Simply run a config page from the test menu or network config menu. Yeah yeah, you can lock down the menus...most companies don't...Even then, simply putting a static IP on a printer doesn't stop you from using the ethernet cable connected to it, to your heart's desire. You could program the switch on the other end to not accept any connection on that port other than the printer but fat chance most companies would think to go to that much trouble or even care to.

      I found out a new trick, recently, on an HP LaserJet to defeat control panel security w/o wiping the network config. Pull the NIC, do a Cold Reset and reinsert the nic. Then tell the printer to spew config page complete w/ IP address (gives you a valid range, subnet, gateway and sometimes MAC of printer depending on model) and re-insert NIC. Someone will eventually notice the missing lockdown on the control panel but not til it's too late...Now you have an IP range to toy with so even if you can't get DHCP, you can start plugging in statics til something works. Hell, you can even use the static assigned to the printer until you plug it back in..It takes a very sophisticated switch/WAN setup to keep this type of thing out.

      Basically the trade-off is and always has been convenience vs security. Too convenient and it isn't secure. Not convenient enough and your employees can't use the product (network, PC, printer, whatever). Applied to the previous example, you have to ramp up the inconvenience level to secure against the aboves example. Maybe that level isn't too high for some but most won't bother.

      I'll leave you all with similar advice to what many have said...if you see someone at your company you don't recognize, you should ask who they are and why they are there and get ID. Check it out if you don't feel right.

      --

      ...quicker, easier, more seductive the darkside is...but more powerful, it is not.
  30. ObSneakers by Rob+T+Firefly · · Score: 4, Funny

    "Gentlemen, your communication lines are vulnerable, your fire exits need to be monitored, your rent-a-cops are a tad undertrained. Outside of that everything seems to be just fine. You'll be getting our full report and analysis in a few days but first, who's got my check?"

  31. And why is it that way? by blueZ3 · · Score: 4, Insightful

    Whenever I hear the usual rant about users having their password as a sticky note on their monitors, my instant reaction is "It's your fault, you goob!" I've worked lots of places where they've implemented a new "password security process" which requires you to switch your password regularly and which prevent you from using the same password for some ridiculous period of time and which disallow dictionary-based words/phrases.

    Hello, McFly? Which is better: my having an easily-remembered but difficult-to-guess password that I never write down, or you forcing me to change my password frequently and then write it down because your policy makes me choose something obscure? My original password was fairly strong (a combination of upper and lowercase letters and numbers that are meaningful only to me) but when I'm forced to change to something new, it will be written down somewhere until it's committed to memory. Can you say "counterproductive"? How about "unintended consequences"?

    Of course, I understand that a lot of these policies are based on out-dated recommendations and come down from on high. However, it would be nice if those making these "rules" to realize that most users have other things to do besides remembering a constantly changing set of passwords. Oh, BTW -- my new password is "theCIOsucks!" :-)

    --
    Interested in a Flash-based MAME front end? Visit mame.danzbb.com
    1. Re:And why is it that way? by Maxo-Texas · · Score: 4, Interesting

      Completely agree.

      I went from very secure passwords to insecure passwords written down on paper slips as a direct result of our security policy.

      1) Change every 90 days (up from 60 at least. that was really bad).
      2) no repeating letters or numbers
      3) no letter or number in the same position as last password.
      4) must have a number
      5) not be a word in a dictionary
      Starting password something like
      YuL1P3729 (the last 4 digits were what changed- they were an old phone number- I slid through it horizontally)

      Current password something like
      secre1t
      I have about 8 passwords.
      And they are all on a yellow sticky on my desktop.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    2. Re:And why is it that way? by archen · · Score: 1

      Where I work I had to implement a policy where I choose the password. I've decided that since I pick a secure one, it's probably not worth changing. I still find sticky notes. You know what? When people were picking their own passwords which never changed (half of which were there initials and the number 1) they still had them on sticky notes. This isn't automatically the admin's fault.

    3. Re:And why is it that way? by hey! · · Score: 1

      It's ironic when you think of it. Companies implement "cheap" security schemes that introduce small but regular bits of frictional loss into everybody's productivity, and that actually make the problem worse.

      A secure login token system would be, after the intial purchase has been amortized, cheaper, more secure, and more convenient than some draconian password policy. It's certainly cheaper than absorbing the risks of allowing weak passwords.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    4. Re:And why is it that way? by geekoid · · Score: 1

      B00B13s_giB!a is an easy to remember password, and you only need to change the last letters.

      Of course most password policies still have there roots into the mainframe world.

      --
      The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    5. Re:And why is it that way? by Yottabyte84 · · Score: 1

      Pfft. I can memorize a randomly generated 12 character password after using it half a dozen times. Write it down, put it in my wallet, and burn it when I stop looking at it.

    6. Re:And why is it that way? by Anonymous Coward · · Score: 0

      Oh, BTW -- my new password is "theCIOsucks!"
      You forgot to change your old password to this new one. Don't worry, all's taken care of.

    7. Re:And why is it that way? by moore.dustin · · Score: 1

      Well a sticky note password the persons fault of course, at least for exposing it. The root of the problem is having multiple passwords that have to change quarterly or more. I have the most passwords in the building and I keep track of them on sticky notes too. I lock the notes in a drawer and that is that. Now nobody ever has to use those passwords besides me, so my solution works. Other people in the building find themselves having to log into other computers to get files all the time. The passwords are almost always in plain sight because of this. These people just do not want to be bothered when they are not there about what their password is. Would you? Then again... these people should call the IT guy/girl instead of bothering that person, but the common office worker does not put that together.

    8. Re:And why is it that way? by Princeofcups · · Score: 1

      >Hello, McFly? Which is better: my having an easily-remembered but difficult-to-guess password that I never write down, or you
      >forcing me to change my password frequently and then write it down because your policy makes me choose something obscure?

      The reason that everyone is forced to change their password every N days is that the people that designed the authorization system have no reasonable way to deauthorize anyone. There needs to be a hardfast rule that when someone leaves the company, or changes positions, accounts are disabled immediately. Since most companies have no way to do this, they fall back to password changing to disabled accounts, oh, a month after the fact.

      jfs

      --
      The only thing worse than a Democrat is a Republican.
    9. Re:And why is it that way? by Beryllium+Sphere(tm) · · Score: 4, Interesting

      My explanation of why you *should* write down your password. Bruce Scheier has made the same point.

      All of which is really a distraction. Sticky notes on the monitors? If someone's that close they can install a hardware keylogger in a matter of seconds or RAT and rootkit the machine with a live CD in a few minutes. The only security improvement you get from taking down the sticky notes is against casual or opportunistic attacks, which is not nothing, but face the fact that physical access means Game Over.

    10. Re:And why is it that way? by f0rtytw0 · · Score: 1

      I also think thats a stupid policy. My advice to people who have to deal with this stupid policy is to use a password that is easy to remember and easy to change yet still secure. For example use a url as a password and when you need to change it just change the tld. Easy to remember and still fairly secure and there are a bunch of tlds if you include countries.

      --
      this is the most important sig ever! In your face 446154!
    11. Re:And why is it that way? by AcidLacedPenguiN · · Score: 2, Funny

      I don't know about anyone else but I feel I have the best password creation system. . . I go and look at half a dozen other employee's sticky notes then I bolt them up like Voltron to form my own superpassword.

      --
      disclaimer: I've been known to store numbers in my ass for which to dig out when quantities are required.
    12. Re:And why is it that way? by elcid73 · · Score: 1

      Interesting article.

      Since I know nothing about password generators, a question:

      How does a program (like my back account) allow something to try millions of combinations? I mean- it locks me out after like three attempts.

    13. Re:And why is it that way? by digitalderbs · · Score: 1

      at least store your passwords in an encrypted file. I have a passwords file that gets synced between a few systems. I read the file using gjots2, which encrypts using ccrypt (with a very strong password) and it never writes the unencrypted version to disk -- only memory. I have 40-50 strong passwords this way.

      Best of all worlds.

    14. Re:And why is it that way? by Iron+Condor · · Score: 2, Interesting

      This is veering dangerously OT, but here's what has worked (so far!) for me: I had a nice, secure password that I never wrote down. When they made me "change" it regularly, I started using the same password but with my right hand shifted one letter down on the keyboard. 6 months later, shift the other hand down. 6 months later, shift the right hand outward. I intend to move around in this fashion until I can return both hands back to home position.

      The only part that requires brainpower is "what to do when I exceed the keyboard area" - for now, I simply don't travel any further: "dR" becomes "e$" becomes "3$" as the left hand moves up. I can't quite get myself to consider the kbd as toroidal.

      As an interesting side effect, I cannot actually tell you what my current password is. The best I could do is rattle down what would be a string of letters, numbers and symbols if your hands were in home row and how to move your hands before typing it.

      --
      We're all born with nothing.
      If you die in debt, you're ahead.
    15. Re:And why is it that way? by j2crux · · Score: 1
      And they are all on a yellow sticky on my desktop.
      I'm sorry to point out the obvious, but doesnt that negate the whole point?
      --
      j^2
    16. Re:And why is it that way? by ekstasy · · Score: 1

      Where do you work, and what time do you like to take lunch?

    17. Re:And why is it that way? by Anne_Nonymous · · Score: 2, Funny

      YuL1P3729? That's the combination on my luggage!

    18. Re:And why is it that way? by Anonymous Coward · · Score: 0

      Isn't it a bit silly to require everything to be different in the new password? I mean: That cuts down the brute-force workload quite a bit...

    19. Re:And why is it that way? by Maxo-Texas · · Score: 1

      Yup.

      I.E. Medium strength security was more secure than the current Maximum Strength security.

      The letter requirements and frequency of change forced me to writing down the passwords.

      Where as my strong programmatic passwords, I still use successfully on websites months apart without writing them down.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    20. Re:And why is it that way? by Maxo-Texas · · Score: 1

      No we can't use the same letter in the same position in two sequential passwords.

      So if you used
      stupid123
      rocked713 would not be legal (1)
      sharing42 would not be legal (2)
      crap4suck would not be legal (3)

      (1) repeat of the d and the 3
      (2) repeat of the s
      (3) repeat of the p

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    21. Re:And why is it that way? by Maxo-Texas · · Score: 1

      It wouldn't make a difference really.

      Since sarbanes oxley, I cannot
      1) do anything in production except look and I can only look at a few restricted things.
      2) can't install or change any code (even to the lowest level past my desktop) without one to three other people's approval.
      3) bill time unless it is pre approved (project leader) and post approved (group leader).
      4) send any attachments via email except certain types of documents.
      5) browse any nasty part of the web (pretty free to do technical sites).

      The environment is fairly locked down.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    22. Re:And why is it that way? by call+-151 · · Score: 1

      Nice scheme! Hopefully, though, you never visit France, Switzerland, etc. and try to use those ridiculous keyboards! Shift to get numbers? Qu'est-ce que c'est?

      (Of course, if you are French, hopefully you never have to leave and have to deal with non-shifted numerals, and so on...)

      --
      It's psychosomatic. You need a lobotomy. I'll get a saw.
    23. Re:And why is it that way? by Anonymous Coward · · Score: 0

      There are plenty of ways to generate a strong password that's easy to remember. Think of one of your favorite quotes from your favorite movie. Use the first letter of each word as the letters in your password. Now think of a number that's important to you but wouldn't be easily guessable except perhaps by those who know you (the day you first met your spouse, the day you got your first pet, some of the digits of the phone number of your favorite take-out restaurant, etc.) Insert those digits into the letters from your favorite quote. Now to remember your password, you need to remember which movie you chose, which quote, and which important number you used. For instance, if you loved the moment in Spaceballs when "They've gone to plaid!" and the street address of the house in which you grew up was 273, your password could be tgtp273, or tg27tp3, or some combination thereof.

    24. Re:And why is it that way? by jo42 · · Score: 1

      Uhm, what makes you think "passwordpasswordpasswordpasswordpasswordpassword" is any stronger than "password"?

    25. Re:And why is it that way? by TheWizardOfCheese · · Score: 1
      3) no letter or number in the same position as last password.

      So how is this implemented without storing the actual password, rather than the salted hash?
      --

      "The good reader is a rarer swan than the good writer."
    26. Re:And why is it that way? by Maxo-Texas · · Score: 1

      I do not know. They probably store lists of my last 6 passwords.
      Password security is not my area tho.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    27. Re:And why is it that way? by camperdave · · Score: 2, Funny

      Mmmm... Salted hash!

      --
      When our name is on the back of your car, we're behind you all the way!
    28. Re:And why is it that way? by overunderunderdone · · Score: 1

      And they are all on a yellow sticky on my desktop.I'm sorry to point out the obvious, but doesnt that negate the whole point?I'm sorry to point out the obvious, but that was the point (of the post).

    29. Re:And why is it that way? by Anonymous Coward · · Score: 0

      *** And they are all on a yellow sticky on my desktop. ***

      And if you worked at my company, I'd have you fired on the spot.

      Dumbass.

    30. Re:And why is it that way? by alshithead · · Score: 1

      Pick a theme! Over 8 years with a previous employer that required a password change every 90 days I pretty quickly picked a theme for my passwords. Video games I play with some letters substituted by numbers (l33t) and favorite comic strip characters altered the same way were a couple. I've also done all left handed passwords and a previous theme with original passwords done backwards. I never forget which theme I'm currently using so I find it easier to remember what I just changed my password to.

      --
      I reserve the right to think for myself. Others' opinions are optional. Puppy on lap = typos...not illiteracy.
    31. Re:And why is it that way? by munpfazy · · Score: 1

      >So how is this implemented without
      >storing the actual password, rather
      >than the salted hash?

      Good call. I'm no crypto expert, but it sounds like a sure indication that something at best trivially related to the real password is stored somewhere.

      Now, if the routine that changes the password asks for the current password before asking for the new password, and if you aren't worried about people making back-to-back changes in order to get around the restriction, the old password needn't ever be written to disk.

    32. Re:And why is it that way? by zCyl · · Score: 1
      I started using the same password but with my right hand shifted one letter down on the keyboard. 6 months later, shift the other hand down. 6 months later, shift the right hand outward. I intend to move around in this fashion until I can return both hands back to home position.

      Brilliant! My first password will be "asdfjkl;".
    33. Re:And why is it that way? by Eivind · · Score: 1
      True. Passwords have a very fundamental problem.

      To be secure they should be longish, cryptic, differen for different systems, not written down, and perhaps even regularily changing. Which combines to create a set of requirements the human mind cannot reasonably meet.

      I'm not *capable* of remembering 25 different 10-character randomly-generated passwords that each change every month. It just doesn't work. So any security-plan that is based on the premise that this *will* work is fundamentally broken.

      We're going to need to swap to two-factor authenthication, there's no other good answer.

      You can authenthicate in any of 3 ways:

      • Something you know. (password, lock-code)
      • Something you posess. (key, entry-pass)
      • Something you are. (biometrics, recognition)

      For example, a good solution migth be the combination of a usb-key and a single pin or passphrase.

      To use a computer, the user inserts the usb-key, and is prompted to enter pin or passphrase. The usb-key contains a secret key which is used to authenthicate as the user, this secret-key is encrypted with the passphrase being the encryption-key.

      A single usb-key can hold many keys. You can have some of the keys -- those for low-security applications, unencrypted, or encrypted with a key that is stored on your home/work computer. This adds convenience, but lowers security.

      For example, for logging on at my work-computer simply inserting the key could be sufficient. This means anyone who gets physical access to my work-computer *AND* has aquired my usb-key can impersonate me on the local network. At my work that would be perfectly acceptable.

      For Banking, you'd want a passphrase additionally: to use the bank, insert the usb-key, and enter a passphrase. Still simpler than todays solution, because you can have a single passphrase for multiple independent sites (without the sites needing to trust oneanother) and because you don't need to remember your username.

      • Low-security-site: Simply insert usb-key.
      • High-security-site: insert usb-key, enter passphrase.

      The main risk would be, some people would leave their usb-key permanently plugged into their computer. (the same people who tell Firefox to remember the username/password for their online-bank today....)

      In a high-security envinroment, like a bank, it should be possible to drill into the employees that this isn't acceptable. One can make that more easy by for example providing keyboards with usb-slots on top of them -- to push the key into before using the computer. (or one could require the re-entereing of the passphrase after X minutes of inactivity)

    34. Re:And why is it that way? by Anonymous Coward · · Score: 0

      > Current password something like
      > secre1t

      Don't worry. I just changed it to a more secure one.

    35. Re:And why is it that way? by Maxo-Texas · · Score: 1

      Actually, they don't allow you to change your password more frequently than every 3 days.
      So it takes 18 days to cycle back to a "standard" password.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    36. Re:And why is it that way? by l0cust · · Score: 1

      I know exactly what you mean. I used the same technique in my college where they had a policy of forcing the students to use difficult-to-guess passwords and change them every 90 days. My routine back then was shifting the right hand strokes one key left or right, and same for the left hand alternatively. The positive side of it was I could type every new password really fast so it was next to impossible to 'see' the password but, like you said, it was impossible to tell anyone what my password was (I remember one friend getting mad at me because he thought I did not trust him enough to let him use my account for one printout! good times :)

      --
      Politicians and Pedophiles: Two groups of exploitive bastards who are most dangerous when they're thinking of children.
  32. True story. by Maxo-Texas · · Score: 5, Interesting

    Friend of a friend got a job doing security audits for a major energy company here in houston.

    1) He broke into a top nuclear facility by holding a box and asking the person ahead of him to hold the door.
    2) He set off the "man trap" and found he could easily climb out of it.
    3) He found out the heavily secure facility had secure areas protected by sheetrock walls in some areas.

    He finally embarrassed so many people that they posted a picture of his face to all employees with a warning to be careful. That destroyed his effectiveness. Some solution.

    But that's the real world for you.

    --
    She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    1. Re:True story. by earnest+murderer · · Score: 2, Interesting

      So I am understanding that someone distributed his picture to thwart the security efforts of their own company?

      Shit, I'd fire then sue them.

      --
      Platform advocacy is like choosing a favorite severely developmentally disabled child.
    2. Re:True story. by dr_dank · · Score: 2, Interesting

      He finally embarrassed so many people that they posted a picture of his face to all employees with a warning to be careful. That destroyed his effectiveness. Some solution.

      So they hire your friend to pen test their security and, rather than implement his findings, they made up a "wanted poster" and did nothing else? What was the point of hiring him in the first place?

      --
      Where does the school board find them and why do they keep sending them to ME?
    3. Re:True story. by Enigma2175 · · Score: 1

      So they hire your friend to pen test their security and, rather than implement his findings, they made up a "wanted poster" and did nothing else? What was the point of hiring him in the first place?


      He said his friend was doing a security audit, he didn't say the company actually hired him.
      --

      Enigma

    4. Re:True story. by dr_dank · · Score: 1

      He said his friend was doing a security audit, he didn't say the company actually hired him.

      If he wasn't asked by the company to do this, I can understand why they weren't falling all over themselves to thank him. If you came home to some dingbat walking around your house "testing your security", you'd call the police regardless of if he was really testing or helping himself to the silverware.

      --
      Where does the school board find them and why do they keep sending them to ME?
    5. Re:True story. by Joe+Snipe · · Score: 3, Funny

      what the hell is a man-trap?

      --
      Sometimes, life itself is sarcasm...
    6. Re:True story. by Beryllium+Sphere(tm) · · Score: 4, Informative

      It's like an airlock: two doors in series, only one of which can open at a time. Crooks hate things that could slow down a getaway and if you implement your access check on someone in the middle with both doors locked, well, if they're a crook you've got them in custody.

    7. Re:True story. by Beryllium+Sphere(tm) · · Score: 1

      Guess #1: there's a regulatory requirement to go through the motions but nobody really wanted the results.

      Guess #2: an executive was smug about security procedures and thought "I can brag at the next meeting about how I did such a great job that even a professional penetration tester couldn't get in".

    8. Re:True story. by Danny+Rathjens · · Score: 4, Interesting

      Most nuclear power facilities are run by private companies, but a separate government organization is responsible for safety inspections. When a government inspector finds something wrong, the company involved can face massives fines.

      I know a guy who was an inspector at our local nuclear power plant. He said that once he found a guard sleeping so he went and got the supervisor so it could be documented. On the way back, he said the supervisor was talking loudly and stomping his feet. Not surprisingly, the guy was awake when they reached him, and consequently, that supervisor saved the power company a couple hundred thousand dollars.

      He did learn his lesson, and in later similar situations would only tell supervisors to come with him and not the reason. :)

    9. Re:True story. by Maxo-Texas · · Score: 1

      They hired him as an employee of the company.

      And yes, the facility managers posted wanted posters. They addressed the issues he found in his sub 6 months on the job. (it was a sweet six figure salary too for someone without a degree).

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    10. Re:True story. by Maxo-Texas · · Score: 3, Insightful

      And in this case, the airlock had a standard drop in tile false ceiling. The real concrete ceiling/floor of second story was 2' above the false ceiling.

      He apparently reached up, grabbed the wall, pushed up the ceiling panel, and climbed up easily using the door handle to step on. It held him about 30 seconds.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    11. Re:True story. by Maxo-Texas · · Score: 2, Informative

      Company politics.

      And they were reasonably clever about it.

      They didn't say "WARNING! THIS MAN IS DANGEROUS!" they said something like "This man is our new security officer. Make sure you help him out and ensure we follow all security requirements!"

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
  33. Re:Employees are not conditioned to be security aw by GigsVT · · Score: 2

    Once they realize it's AWOL and they call the original owner who says he returned it, they'd report it stolen and then getting pulled over wouldn't be so easy to get out of.

    --
    I've had enough abrasive sigs. Kittens are cute and fuzzy.
  34. negative vs positive by theStorminMormon · · Score: 5, Insightful

    I've been thinking about the article. It seems to me that such an abject failure to prevent a security breach could be more demoralizing than instructive. In most companies, the employees are not going to be security-savy, and they will not question a potential intruder. When the penetration test is successful everyone just feels stupid and slightly used. That's my guess at how the bank employees would react when the boss let them know that they got totally hacked.

    Instead, for those bosses with less scruples, you'd probably get more bang for your buck by faking the penetration test. Hire some dude to try to get in, and arrange some employee to "catch" him. Then you get to circulate the news that you were successful because an employee did the right thing. I think the information would be just as instructive (always ask for outside confirmation of vendor reps), but instead of being depressing (you guys all failed to do the right thing) it could be empowering (it's easy to do the right thing, and one of you managed to do it).

    Is penetration testing even worth the money for a system as obviously insecure as this one? If, as the article claims, these attempts succeed 9 times out of 10, then you don't need to pay for the penetration test to know your company will fail. Does a bank manager really need to pay someone to tell them the obvious? They should take some proactive steps towards security-enhancements first, and save the penetration testing for when they actually think they have a somewhat hardened system (social and technical) to penetrate.

    -stormin

    --
    The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    1. Re:negative vs positive by egypt_jimbob · · Score: 1

      A penetration test (at least in the cyber realm) is not about determining whether an attacker can get in, but how an attacker can get in. I assume it's the same in meatspace.

      If you don't know where the holes are, you can't plug them.

      --
      I am a leaf on the wind. Watch how I soar.
    2. Re:negative vs positive by SQLGuru · · Score: 1

      You pay to figure out if you are the 1 or in the group of 9. If you are in the group of 9, you need to spend more on security training / awareness. Training the whole branch office is likely to cost a whole lot more than the cost of the assessment. If you are in the 1, then you've avoided the full cost. If you are in the 9, then the cost of the assessment is easily absorbed into the total cost of securing the branch.

      Layne

    3. Re:negative vs positive by LunaticTippy · · Score: 1

      You're mistaking the audience for this test. The CIO can go to the board and say "We need money to fix security. Here is how bad it is now." Hand them the bad news, and get the cash to do something about it.

      It isn't about raising awareness or actual testing in many cases. It's about convincing the purse-strings to open before something terrible happens.

      --
      Man, you really need that seminar!
    4. Re:negative vs positive by theStorminMormon · · Score: 1

      I guess I'm just saying that I don't think most of the 9 really need to pay a professional to self-identify. It should be pretty plain. I work in a small company of 25. It would be a waste to call in a penetration-tester right now because I know where we have holes. A lot of them. Until they are addressed - why call in someone externally?

      -stormin

      --
      The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    5. Re:negative vs positive by claar · · Score: 1
      If, as the article claims, these attempts succeed 9 times out of 10...

      Here's the actual quote from the article:

      Over the years and after doing several security assessments using social engineering techniques, nine times out of 10 we usually get caught when that one person says "I need to call someone about what you're doing."

      It says that 9/10ths of the time they do get caught. But I agree, it might be better for morale to tell the employees they succeeded in catching the guy -- perhaps repeat the test until he gets caught :)

      -Claar
      --
      I'd give my right arm to be ambidextrous...
    6. Re:negative vs positive by theStorminMormon · · Score: 1

      A penetration test (at least in the cyber realm) is not about determining whether an attacker can get in, but how an attacker can get in.

      Fair enough. But in that case you should plug the obvious holes first (or at least try to). Otherwise the penetration test is going to tell you what you already know. 9 out of 10 companies fail to confront a vendor rep. Chances are your company would too. As a manager, you could get a lot more bang for you buck addressing that concern first and then calling in penetration testers.

      Simply put: why waste money hiring professionals to point out where the obvious holes are? Spend the money when the holes aren't quite as obvious.

      -stormin

      --
      The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    7. Re:negative vs positive by theStorminMormon · · Score: 1

      I guess I'm just asking why you'd do your own study when there are so many more out there. Any CIO who is competent at communicating should be able to assemble the various facts, statistics, and articles and present that to the board. It's smarter to say "this is how bad the market looks, this is about where we fit in, I saved us $xx,xxx by doing research instead of our own study, let's use $xx,xxx as the starting point for making some fixes".

      Honestly - if a CIO can't do that, they should not be the CIO. And if, presented with that evidence, the purse-string holders still do not relent, then you may as well find a new job 'cause this one is run by idiots.

      -stormin

      --
      The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    8. Re:negative vs positive by tmasssey · · Score: 1

      I thought exactly the same thing.

      Then I went a little farther: why not use this as motiviation? Set up a very bad penetration test (Columbo-style), and give the person a $500 bonus for "catching" the person. The person doesn't even need to know it's a setup.

      What do you think everyone in the office's going to do from then on? You can *bet* they're going to scrutinize every vendor that comes in the door... That's a *cheap* security upgrade...

    9. Re:negative vs positive by theStorminMormon · · Score: 1

      OK, it certainly doesn't say they get away with it 9 times out of 10. That's the impression you get from reading this and the many articles like it. So, while I think the 90% successful penetration may very well be close to the actual number, it's certainly NOT what the article says. I read too quickly.

      However it doesn't exactly say that they get caught 9 times out of 10 either. Honestly the grammar is pretty bad, so it's a bit ambiguous. I mean, "nine times out of 10 we usually get caught..." WTF? Ron Burgundy anyone? "60% of the time it works all of the time."

      However if you look at the quote closely, its says "nine times out of 10 we usually get caught when that one person says..." I think that what he is trying to say is that in the cases when they are caught it's usually (9 out of 10) because some person says "I need to call someone about what you're doing".

      -stormin

      --
      The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    10. Re:negative vs positive by claar · · Score: 1

      However it doesn't exactly say that they get caught 9 times out of 10 either. Honestly the grammar is pretty bad, so it's a bit ambiguous. I mean, "nine times out of 10 we usually get caught..." WTF? Ron Burgundy anyone? "60% of the time it works all of the time."

      Lol -- good catch on the "usually", I missed that. Makes the whole sentence meaningless. I'd interpret it as "9 times out of 10 we get caught, usually by that one person...", but it's completely ambiguous.

      -Claar

      --
      I'd give my right arm to be ambidextrous...
    11. Re:negative vs positive by DerekLyons · · Score: 1
      Is penetration testing even worth the money for a system as obviously insecure as this one? If, as the article claims, these attempts succeed 9 times out of 10, then you don't need to pay for the penetration test to know your company will fail. Does a bank manager really need to pay someone to tell them the obvious?

      Knowing you will fail isn't enough - to fix the problems, you need to know how you fail.
    12. Re:negative vs positive by flosofl · · Score: 1

      Actually, I think you may have that reversed. I parsed the sentence as this:

      When that one person says "I need to call someone about what you're doing" we are caught out 90% of the time.

      I take that to mean that the other 10% of the time they are confronted, they manage to bluff their way out of trouble. I saw that statement as simply relating to times when they are confronted. Not an overall statistic of how they are usually caught.

      --
      "This calls for a very special blend of psychology and extreme violence" - Vyvyan "The Young Ones"
    13. Re:negative vs positive by couchslug · · Score: 1

      "In most companies, the employees are not going to be security-savy, and they will not question a potential intruder."

      They do need reminding now and then even if they ARE security-savvy.

      At my base, which will remain nameless, the Security Forces have a sense of humor:

      They sent an NCO in a full clown suit (as in "Ronald McDonald"), wearing a backpack sprayer full of tap water, into our Military Personnel Flight area. He wandered around spraying various offices for more than a half-hour until he was challenged! They filmed it from an interior balcony and now use that example during security training classes.

      --
      "This post is an artistic work of fiction and falsehood. Only a fool would take anything posted here as fact."
    14. Re:negative vs positive by Anonymous Coward · · Score: 2, Interesting

      One time...when I was in the Navy...

      disclaimer..Ok, this is actually a sea story so it may only have elements of truth, but it sounds cool :)

      The military conducts security/pen testing of bases regularly. The Navy has SEAL teams which are sent in to infiltrate, kidnap senior officers, capture security posts/armories, etc. in the manner that a terrorist or foreign military might try. To minimize the chances of someone getting shot, base commanders are informed that a test will be conducted (although not in much detail or exactly when for obvious reasons) and the SEAL teams are ordered to surrender if caught. Usually it doesn't matter- the SEALS get on base and take control easily despite the advanced warning, most of the time without any challenge or questions asked.

      At one base, however, the CO was a bit smarter than usual. He wasn't allowed to tell anyone that a security test was pending so he decided to issue flight deck whistles (for those of you who haven't served, they are EXTREMELY loud) to all base personnel. Orders were that if they saw anything suspicious they were to blow the whistle and keep it up until security arrived, with no repercussions for good-faith false alarms. Anyone hearing a whistle was to blow THEIR whistle, and so on, until relieved by Mardet. Sure, there were a few times when someone misconstrued something innocent and brought a truckload of Marines around to investigate, but the payoff was when the SEALS finally did try to sneak on the base. A sailor thought something didn't look right and blew his whistle, the Marines responded, caught the SEAL team, alerted the entire base to the ongoing security breach, and the whole pen test was over in about half an hour.

    15. Re:negative vs positive by theStorminMormon · · Score: 1

      Right, fine. We've covered this. Try reading responses first.

      If you have an obviously insecure network (social and/or technical) a penetration test is going to find the holes you already know about. Think about a penetration test as checking a bicycle inner tube for leaks. You inflate it, then submerge it and look for bubbles to spot a tiny leak. Obviously, if you have a 1" gash, you'd want to fix that first, or the gaping hole will mask any more subtle holes. Penetration testers look for a way in, not all the ways in.

      It's just common sense. Before you inspect something do your best to fix it. Otherwise you're just paying someone a lot of money to point out the obvious.

      -stormin

      --
      The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    16. Re:negative vs positive by DerekLyons · · Score: 1
      Right, fine. We've covered this. Try reading responses first.

      No, in the main the responses don't actually cover this. The subject I discuss is your inane assumption that 'if you know you are going to fail, you have no need to test'.
       
       
      If you have an obviously insecure network (social and/or technical) a penetration test is going to find the holes you already know about. Think about a penetration test as checking a bicycle inner tube for leaks. You inflate it, then submerge it and look for bubbles to spot a tiny leak. Obviously, if you have a 1" gash, you'd want to fix that first, or the gaping hole will mask any more subtle holes. Penetration testers look for a way in, not all the ways in.

      Right. That covers the situations where you have a gash. Now, on to the other situations...
       
       
      It's just common sense. Before you inspect something do your best to fix it. Otherwise you're just paying someone a lot of money to point out the obvious.

      Oh, fuck it. You are stuck on your asinine assumption and oblivious to it's irrelevance to the real world.
    17. Re:negative vs positive by theStorminMormon · · Score: 1

      No, in the main the responses don't actually cover this. The subject I discuss is your inane assumption that 'if you know you are going to fail, you have no need to test'.

      1. In general you shouldn't pretend to quote someone (using single quotes, double quotes, quote-tags, or italics) unless you are actually, you know, quoting someone. Otherwise it looks like you are trying to put words in their mouth. Which is not very persuasive.

      2. The very first response (to the same point you replied to) addressed this directly:

      A penetration test... is not about determining whether an attacker can get in, but how an attacker can get in.

      I responded to this (valid) point with:

      Fair enough. But in that case you should plug the obvious holes first (or at least try to). Otherwise the penetration test is going to tell you what you already know.

      So you see we actually have covered this. I'm not trying to be a jerk here. I realize I could have been more polite. It's just frustrating when people jump into a discussion without even reading the first reply. This isn't some 1,000-post global-warming debacle with the layers and layers of inevitably overlapping flamewars that ensue; you just had to read the first response to realize that what you wanted to say had already been said. It's OK. It happens to the best of us. But the proper response is to realize your (minor) mistake. Not to compound it by:

      a - making up pretend quotes to justify your case (see above)

      or

      b - throwing a hissy fit: Oh, fuck it. You are stuck on your asinine assumption and oblivious to it's irrelevance to the real world.

      -stormin

      --
      The Southern Baptist Convention has creationism. On Slashdot, we have porn.
    18. Re:negative vs positive by Amazing+Quantum+Man · · Score: 1

      About 3 or so jobs ago, I was working in a closed area -- access list, etc....

      The president of the company (who *was* on the list) came in. A friend of mine -- who didn't know that Mr. Pres. was on the list -- challenged him. She got commended for it.

      --
      Fascism starts when the efficiency of the government becomes more important than the rights of the people.
  35. School Security by wbtittle · · Score: 1

    When you check into a public school these days, you have to get a badge from the front desk (after signing in). When you walk around the school with the badge on, no one questions you. If you don't have a badge on, people will accost you. Take a blank business card and hang it from your shirt and no one will stop you.

    I tried to point out the futility of such a system, but they don't get it.

    If you want the school to be secure, here is the simple solution.

    If you see someone you don't know, walk up to them and say "Hi, my name is Charlie, can I help you find anything?" Too busy to do this, DONT EXPECT SECURITY.

    --
    God: "I don't leave footprints!"
  36. More than just social security problems here... by jonadab · · Score: 2, Interesting

    There were a number of technical security flaws he exploited as well. Among them:

    > I then disconnected the network cable from the copier/printer and attached my laptop. As soon
    > as my laptop booted up, DHCP provided a network address and I was on the internal network.

    This should never be. In the first place, DHCP should not hand out an internal-network address to any old network card that comes calling, and in the second place, the copier should probably be isolated from any important or sensitive subnets by a firewall that should only pass the sort of traffic needed for printing/copying/scanning functions, and only if it's coming from the copier's IP address. Discovering the copier's IP address, in order to use it, would be easy enough (our copier has an easy menu interface for configuring that, for instance), but it's an extra thing the attacker has to do, and it should still only get him the ports that the copier normally uses. Defense in depth demands that you erect whatever barriers you can.

    Furthermore...

    > I started a few of our utilities and started sniffing the traffic on the network.
    > Within seconds I had a variety of logins and passwords,

    Ack! Switches cost, what, a whole extra fifty cents per port, as compared to hubs? WHY would anybody with anything significant to protect be running an unswitched network? Bad network engineer, no cookie.

    --
    Cut that out, or I will ship you to Norilsk in a box.
    1. Re:More than just social security problems here... by Yottabyte84 · · Score: 1

      Arp posioning?

    2. Re:More than just social security problems here... by Anonymous Coward · · Score: 0

      ARP Poisoning kinda defeats the switch vs hub "security" -- go find ettercap and play with that.

      I still think switches are a good idea from a performance standpoint, just not a security standpoint.

    3. Re:More than just social security problems here... by KingNaught · · Score: 1
      Accutally there are several methods of snifing a switched network (Arp Spoofing, MAC Flooding, etc...) Read this article from SANS for more information. Its harder to sniff a switched network but still fairly easy espcially if your buying a switch that just costs an extra .50 per port.

      http://www.sans.org/resources/idfaq/switched_netwo rk.php

    4. Re:More than just social security problems here... by FLJerseyBoy · · Score: 1

      No, for social security problems that would be AARP poisoning.

    5. Re:More than just social security problems here... by WuphonsReach · · Score: 2, Informative

      Ack! Switches cost, what, a whole extra fifty cents per port, as compared to hubs? WHY would anybody with anything significant to protect be running an unswitched network? Bad network engineer, no cookie.

      The switches, they do *nothing*! (See the various attack methods for turning a switch into a hub on the fly, then sniffing all traffic.)

      The better question is why the company is sending passwords in the clear in the first place? Just about every protocol under the sun can be encrypted now. And in an all Windows shop, you can tell the servers to only use IPSec for talking to the WinNT / Win2k / WinXP clients.

      --
      Wolde you bothe eate your cake, and have your cake?
  37. Banks supposedly let themselves get robbed by ObiWonKanblomi · · Score: 0

    I am not 100% sure if this is covered, but I do recall banks with FDIC insurance will let themselves have holes in their physical security to be robbed. The reason for this is that the banks can argue they were in the middle of numerous high value transactions, which wouldn't have been audited. This way they can get more money back from FDIC than they really lost.

    I am not sure how this applies though with that type of theft.

    1. Re:Banks supposedly let themselves get robbed by Anonymous Coward · · Score: 0

      My guess is, if you actually believe in that crap, you also believe in the 'black helicopters' and the aliens in area 51.

    2. Re:Banks supposedly let themselves get robbed by mark99 · · Score: 1

      Aggressive today aren't we. Too much coffee maybe?

      It wasn't a bad comment to make. And way more beleivable than either "black helicopters" or aliens on earth.

  38. teach employees? by Lord+Ender · · Score: 5, Insightful

    Teaching employees to police each other at the door does NOT help security. It does not work. All the awareness training in the world is wasted money because "politeness" is built in to our culture.

    If I'm walking out the door, and someone coming in catches the door after I walk out, am I going to stop, turn around, go back in the building, stop the person on the way to the stairs, force him to follow me back to the badge reader, and wait to make sure his badge is accepted by the reader? No.

    It will never happen.

    Even if your security awareness training is so successful that 50% of your employees do this, an intruder only has to try twice to get in. You gain nothing.

    Employee-enforced physical security is a farce. You will ONLY have real physical security if you have a dedicated security guard who checks every badge and photo-ID for every person entering the building.

    --
    A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    1. Re:teach employees? by kwerle · · Score: 1

      If I'm walking out the door, and someone coming in catches the door after I walk out, am I going to stop, turn around, go back in the building, stop the person on the way to the stairs, force him to follow me back to the badge reader, and wait to make sure his badge is accepted by the reader? No.

      I have.

    2. Re:teach employees? by Clever7Devil · · Score: 1

      Yeah, or you could go and make your network more secure.

      The human element is impossible to control. Even (maybe especially) your SysAdmin is vulnerable to a pretty smile, a fake set of credentials, or just a good "social engineer." The best way to secure your network is, wait for it, to make the network more secure.

      With the advent of legislation such as Sarbanes-Oxley and HIPPA there is even more of an incentive to increase security.

      New technology is coming out every day to make this process as painless as possible.

      Yes, training your employees to be more conscious of security is a good thing. No, it's not going to stop nearly as many intrusions as having good security measures in place.

      --
      "By the time they had diminished from 50 to 8, the other dwarves began to suspect 'Hungry.'" -Gary Larson
    3. Re:teach employees? by Anonymous Coward · · Score: 1, Funny

      That is why all your coworkers hate you behind your back

    4. Re:teach employees? by Chacham · · Score: 2, Interesting

      If I'm walking out the door, and someone coming in catches the door after I walk out, am I going to stop, turn around, go back in the building, stop the person on the way to the stairs, force him to follow me back to the badge reader, and wait to make sure his badge is accepted by the reader? No.

      That's why we have a revolving door with a weight sensor. If a second person enters, the door goes backwwards and pushes you out.

    5. Re:teach employees? by Anonymous Coward · · Score: 0

      Suppose I stopped the guy pretending to be a copier repairman. What do I do? Ask for an ID? Ok, now I have seen either a false ID or an ID that doesn't tell me if he is supposed to be there. Do I ask to see some sort of work documentation? How many people would know the protocol for having maintenance done at their workplace? He shows me a piece of paper that he could've made himself. I'd probably have to call security. You'd have to stand there with the person and wait for security to check them or come get him even though you are very busy. This is why 99% of people will just assume the repairman is legit and move on.

      Best solution, temp badges and card readers.

    6. Re:teach employees? by kschawel · · Score: 1

      Actually, at my company we use turnstiles that only operate when your badge is scanned. Yes, you could jump over the barrier but that looks suspicious. Plus there is a guard station there to prevent you from doing so. This does solve the problem of being able to hold the door open, though.

    7. Re:teach employees? by Lord+Ender · · Score: 1
      I have.

      Yes. There are a few people at every company who do things like that. If an intruder is trying to get in to your building, and gets stopped by one someone like you, all he has to do is say "oh, must have left my badge in my car." Then he walks to the parking lot and back, and follows the next person through the door.

      With all your extra effort and "rude" behavior, you still haven't made your company more secure. You're just peeing in the ocean.
      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    8. Re:teach employees? by dami99 · · Score: 1

      No one expects that of regular employees. In a secure environment security guards should be employed for such purposes as monitoring entrances.

      Teaching employees to not give out passwords and to question visitors in their work area IS worth it... (Security badges/ID tags are helpful here)

      Think "defence in depth" .. Defence should be applied to many levels.

      Security is all about risk mitigation, nothing is ever 100% secure.

      (... and in fact, stopping 50% of attacks at the door is very useful, contrary to what you say.)

    9. Re:teach employees? by kwerle · · Score: 1

      With all your extra effort and "rude" behavior, you still haven't made your company more secure. You're just peeing in the ocean.

      I don't think so. I was also stopped, and also accosted in the hallway without my badge. But we had pretty good security.

    10. Re:teach employees? by Lord+Ender · · Score: 1

      You missed the original post. Even if you somehow (magically) motivate 50% of your workforce to accost every person who tailgates on them, you still won't stop an intruder. It will only take the intruder, on average, two attempts to get in.

      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    11. Re:teach employees? by Mordaximus · · Score: 1
      Even if your security awareness training is so successful that 50% of your employees do this, an intruder only has to try twice to get in. You gain nothing.

      The security aware employees at your office alternate entering the building with the non-aware ones? Odd policy.

    12. Re:teach employees? by JhohannaVH · · Score: 1

      We have signs up everywhere... PIGGYBACKING IS NOT ALLOWED. With the goofy pics like from signs when we were kids, this has a Dilbert look-alike with a criminal on his head. :P

      --
      Sorry man... the Internet pooped on me.
    13. Re:teach employees? by Anonymous Coward · · Score: 0

      With the added benefit that fat people just can't get into the building at all...

    14. Re:teach employees? by ancient_kings · · Score: 1

      Then you work for a cheap-arse company that is placing your health at risk. I'm suprised companies that ask their employees to perform such "security-stunts" are sued and held liable. This is stupid. Hire a guard!! Geeez...

    15. Re:teach employees? by Lord+Ender · · Score: 1

      In the security world, if someone says "it takes 2048 attempts to break" in a context like this, it is assumed that they mean "it takes, on average, 2048 attempts to break." I thought that implication was obvious, but apparently not!

      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    16. Re:teach employees? by Anonymous Coward · · Score: 0

      I've seen a good solution to the "hey! hold the door" problem. I don't know what its called but its basically a big metal vertical pole with a lot of smaller horizontal metal poles coming off of it. You put your card in, if accepted, it rotates enough to let you through. If not accepted, it stays put. No getting past that.

    17. Re:teach employees? by RollingThunder · · Score: 1

      The implied message to your posts comes across as "Since somebody will screw it up, why even bother". Odd attitude.

    18. Re:teach employees? by MenTaLguY · · Score: 1

      No, the way it works is that if you challenge someone and they don't have a badge, you don't shrug and let them wander off to try again with someone else. You call security, and security deals with them. Once security has them in custody, they can check them out against employee records and if they're legit, they're issued with a temporary badge and back on their way without too much delay. The flip side of it is that if they're not legit, security is generally more equipped to deal with them if they get violent than you are.

      --

      DNA just wants to be free...
    19. Re:teach employees? by Lord+Ender · · Score: 1

      Odd you keep misreading me.

      If you have finite security resources, you should use them in a way that can prevent attacks. That's called being reasonable.

      Spending time and training on a program which would, at best, delay an attacker by 5 minutes on average is silly. There are always better uses for those resources.

      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    20. Re:teach employees? by Lord+Ender · · Score: 1

      secretary: "Excuse me, sir, could you show me your badge, please?"

      intruder: "Oops, must have left it in my car" (starts walking out of the building)

      secretary: "I need to take you to see the security guard."

      intruder: "Thanks, but I don't need that--just need to go get my badge." (walks out)

      what are you proposing happens? is your secretary going to tackle the stranger in the doorway? get real.

      --
      A slashdotter who didn't build his own computer is like a Jedi who didn't build his own lightsaber.
    21. Re:teach employees? by MenTaLguY · · Score: 1

      In a secure facility, there are two cases:

      1) The entrance has a guard desk, in which case the (armed) guard challenges them, not you or the secretary.

      2) It's a swipe-in side door with no guard.

      In the latter case, you let them go, but contact the guard desk with a physical description and get a guard out there to deal with them. Even if they're on the parking lot, they're still on company property.

      It's worth noting that even if the person is cooperative, unless the guard desk is very close, you should probably call the guard to come to you rather than escorting them to the guard.

      --

      DNA just wants to be free...
  39. Poor security by the_brobdingnagian · · Score: 1

    I never really believed the stories about post-it note with passwords under the keyboard. My last job was in a large store with a few computers present on the floor and at the service desk. Most computers where not being watched most of the time. I could not find passwords UNDER the keyboards, but the computer at the service desk had a little piece of paper taped to the top left corner. This was in clear view of all the customers who entered the store. This password was not for the regular login account. The password was more like an admin password. With this password you could not only look for store information but also modify most information. I did not report this information because I didn't think they would understand. I was told not to use keyboard shortcuts to shut down the machines because that was supposed to be bad?!

  40. Why not a male model? by Incarnate13 · · Score: 2, Funny

    "Think about it Derek. Male models are genetically constructed to become assassins. They're in peak physical condition. They can gain entry into the most secure places in the world. And most important of all, models don't think for themselves. They do as they're told."

    1. Re:Why not a male model? by terrymr · · Score: 1

      zoolander ?

  41. Mac Addresses are easily faked by imaginaryelf · · Score: 1

    Mac addresses can be trivially faked.

    What you need to do is assume that your wireless network has already been penetrated by Joe sitting at Starbucks, and then develop a defense from there. For example, one solution is having all wireless clients go through a VPN client with strong authentication mechanisms just to get back into the corporate network.

    1. Re:Mac Addresses are easily faked by lukas84 · · Score: 1

      How is the VPN solution different from using 802.1x? Except that the VPN solution is a crude hack?

    2. Re:Mac Addresses are easily faked by imaginaryelf · · Score: 2, Insightful

      Mostly for ease of deployment. Assuming that everyone already has a VPN client for connecting from home or hotels, etc. Your users then don't have to do anything special like 802.1x for wireless but VPN for something else, and your administrators have one less variable to control.

    3. Re:Mac Addresses are easily faked by lukas84 · · Score: 0, Flamebait

      802.1x configs can be deployed trivially through group policy in windows based networks(and it doesn't make take more effort to configure a non-encrypted network rather than a 802.1x enabled network).

      Also, 802.1x can be used both an 802.11 networks, as on ethernet networks.

      Using mac address filters or VPN for something which already has a clean, well developed, universally supported solution is stupid.

      There are 802.1x supplicants for OS X (integrated into the OS) and linux (available with most distributions.

  42. Backwords by geekoid · · Score: 1

    Social engineerins is a subset of lying. Usually deception or implications.

    Yes deception is lying.

    If you say "I'm going to the movies" then drive to the movie wait 5 minutes, and then go to a motel to bang your mistress, you have still lied. I would argue the worst kind of lie.

    --
    The Kruger Dunning explains most post on /. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect
    1. Re:Backwords by rthille · · Score: 4, Funny

      Which is why you should bang your mistress in the back of the theater.

      --
      Awesome furniture, accessories and cabinetry in Santa Rosa, CA: http://humanity-home.com/
  43. Re:Would Biometric Security Devices Mitigate Sniff by earnest+murderer · · Score: 1

    Depends on the device. Most that I have seen are just a print recognizer that inputs your password for you. That is, you spend 1 second compared to 2 filling in the password box. A neat trick, but doesn't do anything for security. Even if a system used the print itself, you're just trading a few characters for an image.

    You could make the argument that they weaken security since the password has to be stored twice. And in many cases if you know what you are doing, a good print (good enough to fool the reader) is easier to get than watching someone type in a password or installing a key logger.

    Encripted login would have prevented this particular breech.

    Certainly other systems exist, but what I've seen isn't impressive.

    --
    Platform advocacy is like choosing a favorite severely developmentally disabled child.
  44. One of the classics by mkro · · Score: 1

    Lineman.net is gone, but one of Isreal's entertaining/scary stories are still to be found on the redirect, AllYourTech.com: Introducing social engineering to the workplace. Recommended reading.

    --
    I shall go and tell the indestructible man that someone plans to murder him.
    1. Re:One of the classics by mkro · · Score: 1

      Three cheers for Archive.org: Penetration Testing Using Social Engineering (Part 1). He make himself sound like a mystical ninja some times, but still entertaining.

      --
      I shall go and tell the indestructible man that someone plans to murder him.
  45. perhaps I wasn't clear enough by Gary+W.+Longsine · · Score: 2, Insightful

    This kind of stunt gets people fired, and worse, gets people in serious legal trouble and ruins their reputations.

    Doubt me? Ask Randal Schwartz. Unless I missed something, Randal has admitted his naivety, but not malice, concerning the matter of cracking passwords to demonstrate security problems to one of his clients. The client was not amused. Here is an example, from the first click in a trivial google search.

    Intel v. Randal Schwartz: Why Care?
    Clearly, Randal was someone who should have known better. And in fact, Randal would be the first Internet expert already well known for legitimate activities to turn to crime. Previous computer criminals have been teenagers or wannabes. Even the relatively sophisticated Kevin Mitnick never made any name except as a criminal. Never before Randal would anyone on the "light side of the force" have answered the call of the "dark side".
    -- end quote --

    Randal already had an established reputation as a happy friendly white-hat super star and has highly respected friends who can vouch for him. Would your own reputation be able to withstand a legal battle from a client, even if your intentions were pure? I submit that it may be best to specify in the tiger team's contract the use of techniques like password cracking and sniffing. Leaving a recoverd password on paper for any random employee to find is just a stupid, stupid stunt. Professional tiger teams carefully and jealously guard the evidence of their efforts, and share the results with the client in professional and secure manner. If you need to prove you were in the building, take a picture and leave a business card, not your client's password for crying out frigging loud.

    There, that should be clear enough.

    --
    If you mod me down, I shall become more powerful than you could possibly imagine.
    1. Re:perhaps I wasn't clear enough by spellraiser · · Score: 1

      Yes indeedy. Sorry for the misunderstanding.

      There are better ways to prove that an attack worked than just leaving a password somewhere, that's for sure.

      --
      I hear there's rumors on the Slashdots
  46. Re:Employees are not conditioned to be security aw by simm1701 · · Score: 1

    True but bear in mind this is a drop off at the airport.

    And the way they have their system they are not necessarily notified that a car will be arriving, nor do the cars necessarily go stright back to the original branch, and the airport opens odd hours which often vary depending on customer bookings while the normal branch do mon-sat 9-5

    Add to this that I pick up a car in the morning and on that case had a late evening flight so I actually had the car contracted til the next morning - as I suspect would be common for airport drop offs.

    Put all that together and you have a car that someone could easily steal and get to any location within the uk with relative impunity.

    --
    $_="Slashdotter";$syn="OTT";s;..;;;sub _{print shift||$_};s!ash!Perl !;s=$syn=ack=i;tr+LLEd+BLAH+;_"Just Another ";_
  47. Re:Employees are not conditioned to be security aw by jandrese · · Score: 2, Insightful

    You've really hit on one of the big reasons why these social engineering tasks work. If you are "that guy" who insists on calling in everyone who comes into the office, you are also the reason the copier is still broken because he turned away the repairman at the door simply because the copier place's front desk didn't have easy access to the work schedules of the repairmen.

    In a perfect world everyone would be competent and always available on the other end of the phone, but in the real world it can be a pain in the rear to find the right person at the other company who could verify that the technician you have is supposed to be there now, not to mention the cleaning staff and all of the other people who need access to your building. You could escort them, but most companies don't have enough dedicated security guards or people without work to do to watch over the guy for 2 hours while he works on some machinery. Even if they do, most of the people at your local bank would have no idea that what he's doing is actually sniffing passwords off of the network, not working on the copier. This guy went to plenty of trouble to make himself look like a copier repairman, he could have easily set up a "diagnostic" program on his laptop and plugged it into the copier's network port (when in actuality he's plugging the network cable into his laptop), and sniff passwords for some time.

    That said: How much danger is his knowledge of the passwords? Obviously it isn't good, but what does that actually get you in the bank? Access to the printers and network shares? Without knowing the bank's IT setup it's hard to know how valuable that information is. Clearly he couldn't try to fire up a copy of their software on his laptop (if he even had it), because any teller walking into the copy room would no doubt recognize it and put up a red flag. Presumably the transactions from that software would be encrypted (at least I hope it would be), and they may have additional protections.

    --

    I read the internet for the articles.
  48. Or... He could have hacked the copier by The+Infamous+TommyD · · Score: 1

    and made it fax out what it found everynight. See: Penetration Analysis of a XEROX Docucenter DC 230ST:"

  49. re: service people by King_TJ · · Score: 1

    Yep... Even when you have people come in from a firm you *did* call for service, you have to keep a close eye on them.

    I used to work for a mid-sized company that occasionally called different vendors in the Yellow Pages for printer service. (Our networked laser printers broke down too infrequently to justify a costly maintenance agreement on them, so we were a little better off just calling someone to fix them on a case-by-case basis.) One of the firms we called did a good job the first couple times we used them, but when we called them a 3rd. time, a different repair tech showed up. The office manager caught the guy snooping around in our supply closet, apparently trying to steal some of our toner cartridges and other printer/office supplies!

  50. Network security too! by MobyDisk · · Score: 1

    I'm surprised that the article talks about the dangers of social networking, but didn't comment that a sniffer was able to detect unencrypted passwords over the network. Isn't that an equally significant problem? Doesn't every major protocol these days incorporate password security by default? I'm just thinking right now about the protocol's I've used this morning:

    SSH
    Remote Desktop
    POP3, SMTP (over SSL)
    Whatever protocol Outlook uses for email. (???)
    SQL server

    As far as I know, all of these at least support decent password encryption, most encrypt the data, and all by remote desktop support certificates to prevent MITM attacks (which this guy didn't seem to use anyway). I can't speak for Outlook though. So, what protocols were sending unencrypted passwords? Or do I have too much confidence in the protocols above? What did I miss?

    1. Re:Network security too! by Kobun · · Score: 1

      I'm getting an education in this as I read through stuff. I like this place to start with:
      http://ettercap.sourceforge.net/forum/viewtopic.ph p?t=2271

      In short, SSHv1 is not secure. Continue from there.

    2. Re:Network security too! by clydemaxwell · · Score: 1

      Ensure SSHv2
      Outlook uses, essentially, IMAP.

      --
      Browsing with classic discussion, noscript, at -1 and nested
      no hidden comments and I only mod UP
    3. Re:Network security too! by Richy_T · · Score: 1

      Any protocol will incorporate password security if you append the magic words "over SSL" to it.

      Rich

  51. luggage by OfficialReverendStev · · Score: 1

    Tech: "I'll need the copier password."
    Secretary: "Ok. It's 1 2 3 4 5."
    T: "1 2 3 4 5?"
    S: "Right. 1 2 3 4 5"
    T: *shaking his head* "Amazing. That's what an idiot would have as the combination to his luggage." *Mutters 1 2 3 4 5 while typing it in and department head walks by.*
    DH: "1 2 3 4 5? That's the combination to my luggage!"

    --
    A casual stroll through the lunatic asylum shows that faith does not prove anything. - Neitzsche
  52. So the obvious security hole wasn't mentioned? by Vellmont · · Score: 1
    The article seems to indicate the problem was that they guy was let into the building.

      I explained to him this type of problem can be fixed by sharing the results with his employees, and that no one person should be targeted as a single point of failure.

    That's certainly a problem, but the larger problem is that they have a trivial point of entry into their network where passwords can be sniffed. Why aren't all authentication mechanisms on the network encrypted so sniffing passwords will accompish nothing? Maybe you can prevent SOME of the trivial cases of outsiders gaining entry to the network.. but this kind of thing does nothing to protect from an insider doing the same thing.

    Some people here have suggested secured ethernet switches that only allow connections from certain MAC addresses. That'll help a little, but MAC addresses are trivial to spoof. What you should be doing is making sure that any authentication to a bank system that goes over the network (fileserver, IMAP, pop, etc) is encrypted and protected from Man in The Middle attacks.
    --
    AccountKiller
    1. Re:So the obvious security hole wasn't mentioned? by SQLGuru · · Score: 1

      A quick and easy way to spoof a MAC address (no hacking knowledge required).

      Get a Netgear wireless router (I'm sure other brands work, too, but the one I have is a Netgear). In the set-up, it asks if you want to use the MAC of the router or another MAC that you specify. Plug in whatever value you want. Instant MAC spoofing. And it's all configurable by a Web page, so even a no0b can do it.

      Layne

    2. Re:So the obvious security hole wasn't mentioned? by Rob+T+Firefly · · Score: 1

      I'd think the nmain problem was that the guy was let into the building and his activities not questioned. The tech specs of what he did are almost trivial; as any IT nut knows, no matter how sophisticated your data protection now, something else will eventually come along to break it. Training the first line of defense, i.e. the non-techie employees who might not even be able to spell DHCP, against letting the human factor of the equation is far more important in a situation like this than defending against this intruder's particular hack-in-the-box.

      A generation from now the tech specs of the intrusion may all be completely different, but the possibility of a social engineer to pretext his way in and hook up whatever he wants to the system will be pretty much the same.

    3. Re:So the obvious security hole wasn't mentioned? by Vellmont · · Score: 1


      as any IT nut knows, no matter how sophisticated your data protection now, something else will eventually come along to break it

      This is simply not true, or at best extremely misleading. That's like saying "no matter how sophisticated your physical security, someone will be able to break it". I'm sure you could break into the bank vault too with infinite resources and time, but that doesn't mean it's trivial.

      The attacks here ARE trivial. Sniffing some passwords on an ethernet switch is easy. The tools are readily available. Anyone with a small amount of IT knowledge could learn how to do it in a week tops. Breaking encryption is a LOT more difficult. No one has broken any strong cryptography, and even if they did it'd be a simple matter to replace the encryption scheme with something else. "hack in the box" isn't magic, and it doesn't work if you've set up a secure infra-structure.


      Training the first line of defense, i.e. the non-techie employees who might not even be able to spell DHCP, against letting the human factor of the equation is far more important in a situation like this than defending against this intruder's particular hack-in-the-box.

      Ridiculous. This guy was already authorized by someone at the bank to service the printers. Your solution doesn't even address the problem of insiders doing these same attacks. Anyone working in the office can perform this attack without raising any suspicion at all. Who's to say someone on the cleaning staff couldn't perform the same attack during the night? Hide a network sniffer one night, come back the next to retrieve them.

      Educating employees might help a little. It's cheap to implement, and makes people feel like something has been done to fix the problem. But it doesn't mean the problem has been solved.

      --
      AccountKiller
    4. Re:So the obvious security hole wasn't mentioned? by Rob+T+Firefly · · Score: 1
      This is simply not true, or at best extremely misleading. That's like saying "no matter how sophisticated your physical security, someone will be able to break it". I'm sure you could break into the bank vault too with infinite resources and time, but that doesn't mean it's trivial.
      What I mean is, the tech details of the intrusion are always changing. Any "unbreakable" security measure only remains that way until - not if - someone breaks it. To use your example of bank vaults, if you sent someone into a 19th-century bank vault with 21st-century technology, that person will be able to get in much easier than was possible when the vault was new. Using your current desktop computer and a printer, you can easily create an undetectable forgery of what they were using as driver's licenses in the 1970s. It's a fact of progress that the strongest data encryption we have now will one day be trivial to crack with a standard computer like everyone has. The advancement of security measures and countermeasures are driven by each side trying constantly to outdo the other.

      Inside jobs will always have an advantage over outside jobs, but that is not what this particular test was about. It was about the vulnerability of the bank's system to someone from outside. That's what they need to be teaching the employees about.
    5. Re:So the obvious security hole wasn't mentioned? by Vellmont · · Score: 1


      What I mean is, the tech details of the intrusion are always changing.

      Not really. Sniffing passwords over ethernet has been possible and known about since ethernet was invented. That's not new, and anyone unfamiliar with this vulnerability shouldn't be in security. The last time I remember an encryption scheme being broken was WEP, and it wasn't thought to be terribly secure to begin with. There's new vulnerabilities in software all the time, but you can mitigate those problems by keeping up on patches.

      Any "unbreakable" security measure only remains that way until - not if - someone breaks it.

      No security is unbreakable. Some are just harder to break than others. The goal of security isn't to make something impossible to steal. The goal is to make it hard enough or entail to much risk to bother.

      It's a fact of progress that the strongest data encryption we have now will one day be trivial to crack with a standard computer like everyone has.

      Maybe, but who cares if you can break the encryption scheme that the bank uses in 50 years? You want to break the encryption in a day, week, maybe a month. A doubling of computing power every year adds another bit of symmetric key-length than can be cracked. If you could crack a 80 bit key today, it'd take 48 years to crack a 128 bit key.

      Inside jobs will always have an advantage over outside jobs, but that is not what this particular test was about. It was about the vulnerability of the bank's system to someone from outside.

      I guess I thought bank security was about preventing theft from anyone, not just outsiders. Even if this particular job was really that limited in scope, simply educating people doesn't close the hole. The fact is that this bank has a gaping hole coming out of every ethernet wire. Trying to keep unauthorized people away from the wires is a poor solution at best. Maybe it might work for a week or a month, but people lose interest in that kind of vigilance, new employees are hired, etc.

      --
      AccountKiller
    6. Re:So the obvious security hole wasn't mentioned? by eosp · · Score: 2, Informative

      Or on Linux, as root (replace eth0 with your device name):

      ifconfig eth0 down hw ether 0123456789ab up

    7. Re:So the obvious security hole wasn't mentioned? by Peeteriz · · Score: 1

      "I'd think the nmain problem was that the guy was let into the building and his activities not questioned. "
      Well, that's complete bullshit.
      By getting into the building all he gained was the access level of unpriviledged employee (temp worker or a vendor's consultant, for example).
      However, the main security problem was that such unpriviledged employees can sniff passwords and do real damage - and, since, most real attacks are performed by insiders, the fact that someone can "become" an insider is pretty useless. Any security issues should presume that the attacker has average-level employee access already - to prevent attacks such as this article, insider attacks, or someone bribing the insider to do something.
          Bank security systems especially are (or attempt to, or should) be designed in such a way to prevent the employees from stealing money - and if you can accomplish that, then you already have prevented the posing-as-copier-service-guy attacks.

    8. Re:So the obvious security hole wasn't mentioned? by Rob+T+Firefly · · Score: 1
      Bank security systems especially are (or attempt to, or should) be designed in such a way to prevent the employees from stealing money - and if you can accomplish that, then you already have prevented the posing-as-copier-service-guy attacks
      Oh, I see! I wasn't looking at it that way, but that makes a whole lot of sense. Thanks!
  53. Not too surprising... by decep · · Score: 1

    ... especially if this was a large company. When you work in a large company, 95% of the people in the building are strangers. Just about all the people in other buildings or other divisions (or outsourced services, like repairmen) are strangers.

    In large companies where you regularly have to work with "strangers" one always wants to be a team player.

  54. Why people use general terms by Sloppy · · Score: 1

    Social Engineering is not lying; Social Engineering includes lying. See the difference? This story could have been about an actual copier repairman, who actually repaired the copier and carried a non-fake ID, and he still could have sniffed the passwords while he was there. No lying, but an attack anyway.

    I'll say "web browser" when you think I should say "Mozilla" and I'll say "pointing device" when you wonder why I didn't just say "mouse." But someday, when you see me use my laptop with its weird pencil-eraser type thingie in the middle of the keyboard instead of a mouse, running Konqueror, and you'll understand. Sometimes when you want to be accurate, you can't be precise.

    But yeah, I have no idea what the difference is between a beverage and a drink.

    --
    As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
    1. Re:Why people use general terms by Anonymous Coward · · Score: 0
      But yeah, I have no idea what the difference is between a beverage and a drink.

      Some dictionaries suggest that "beverage" is any drink, usually excluding water.

      I'm under the impression that the connotations of the two words are more complex in "high society," but not being a member of that group, I'm not really clear on the details.
    2. Re:Why people use general terms by Volante3192 · · Score: 1

      But yeah, I have no idea what the difference is between a beverage and a drink.

      If you asked me, I'd say a beverage would be a soda or fruit drink.

      A drink would be at least 5% alcohol, preferably no less than 10%. (Cause, like, in movies, if someone offers a drink, they break open the liquor cabinet.)

      Drink is demoted to mean a beverage if it's obvious there's no alcohol in the immediate vacinity.

  55. If you call them on it, people get upset. by Animats · · Score: 4, Interesting

    Some months back, I saw some people working on the phone lines outside my house. They knocked off my DSL connection, so I went out to see what they were doing. They didn't have an SBC truck, so I asked to see their ID. Classically, telcos were very careful about issuing picture IDs to all employees authorized to meet the public or work on plant. There's even a notice in most telephone directories about it, telling customers that all telephone employees are required to carry a telco photo ID.

    They didn't have SBC IDs. So I called SBC repair service via a cell phone. They didn't have a clue. So I called 911 and had the local cops come out. They ask the guys for phone company ID, and the techs don't have it. Twenty minutes of confusion as the techs and the cops are calling various parties.

    Turned out that SBC had quietly been "outsourcing" some routine outside plant work, and had been sloppy about issuing credentials to the outsourcing contractor. Tied up four techs and two cops for half an hour to straighten that out.

    That's what happens when you do it right. Annoys everybody.

    1. Re:If you call them on it, people get upset. by slcdb · · Score: 0, Flamebait

      Wait... you called 911 because your DSL went down?

      --
      Despite what EULAs say, most software is sold, not licensed.
    2. Re:If you call them on it, people get upset. by Anonymous Coward · · Score: 0

      Surely 911 wasn't required...there's a "normal", non-emergency number one can use to contact their local police department.

    3. Re:If you call them on it, people get upset. by Vegeta99 · · Score: 1

      Because someone who didn't have proper credentials was tearing lines out?

      Shit, people around here are so poor that they do it to sell it for scrap metal to buy drugs.

      I bet you'd call the cops if your power went out and there were some guys in jumpsuits on the pole who wouldn't tell you who they were...

    4. Re:If you call them on it, people get upset. by Tiger4 · · Score: 1

      Yes there is. But the answer you get around here is, "we'll send the Community Service Officer over in 3 - 5 hours, after high school lets out this afternoon."

      I had a car break-in a few months ago. An actual, no kidding, criminal act. Called the non-emergency number to file a report. I had to convince the guy to send real deputy around. Took 2 hours, and when he got there he said, "well they didn't take very much (radio, toolkit, flashlight), so it doesn't really matter."

      Bottom line, what You think the police are supposed to do, and what They think they are supposed to do are very different things. You need to get their attention sometimes.

      --
      Behold, this dreamer cometh. Come now, and let us slay him... and we shall see what will become of his dreams.
    5. Re:If you call them on it, people get upset. by Richy_T · · Score: 1

      He couldn't reach www.marines.com to get their number.

      Rich

    6. Re:If you call them on it, people get upset. by crabpeople · · Score: 1
      "That's what happens when you do it right. Annoys everybody."

      At least you know you're secure. I'd rather annoy everyone in the world than to have the lingering thought two weeks later: Just what were those people doing up on that pole?

      --
      I'll just use my special getting high powers one more time...
    7. Re:If you call them on it, people get upset. by Patrik_AKA_RedX · · Score: 1

      Your point being?

    8. Re:If you call them on it, people get upset. by slcdb · · Score: 1

      First, get a sense of humor.

      Second, calling the cops and calling 911 are two very different things.

      If the guys tearing up his phone lines had guns instead of IDs, then it would have been a totally different (and much more interesting!) story.

      --
      Despite what EULAs say, most software is sold, not licensed.
    9. Re:If you call them on it, people get upset. by Legion303 · · Score: 1

      You called 911 (traditionally used for actual life or death emergencies) because some guys might have been doing something illegal with the phone lines?

  56. I was thinking about that sort of thing just today by TerminalWriter · · Score: 1

    Get hired as a temp somewhere, walk in with a USB drive with something nasty on it. Not that I'd try that sort of thing.

  57. Not gonna do much good by freeweed · · Score: 1

    With the amount of superfluous network "chatter" going on in your average LAN (waves at Windows!), MAC address filtering does just about nothing. Bring a hub with you, find an existing machine plugged into a network port, plug it and your laptop into the hub and within about 10 seconds you can assume that MAC. Voila, I've just completely broken your MAC filtering with pretty much no extra effort.

    About the only thing MAC filtering will protect you from is open LAN ports, but if you're really that paranoid, turn those off at the switch when there's nothing plugged into them and only re-enable them upon request.

    Depends, though - in an environment with mostly laptops that get taken home your idea does have some merit, as locking down ports is obviously feasible :)

    --
    Endless arguments over trivial contradictions in books written by ignorant savages to explain thunder in the dark.
  58. Intricacy by Beryllium+Sphere(tm) · · Score: 1

    "Nailing" seems an inadequate term to describe building a house, and "lying" seeems inadequate for the long-planned and carefully parlayed scams that end up with people FTP'ing their source repository to Kevin Mitnick and thinking it's a good idea.

  59. In a world full of thugs with guns I'd rather ... by Anonymous Coward · · Score: 1, Insightful

    ... let some security breech happen than challenging a stranger. My employer doesn't pay me enough to risk my life for one of his alleged secrets.

    What these security auditing clowns are actually doing is not improving security, but putting untrained employees at risk by asking them to deal with potentially dangerous people.

  60. cleartext? by kwerle · · Score: 1

    I don't get it. How did he get a password? They don't really transmit passwords in cleartext for something, do they?

  61. Why does password snooping still work? by Sloppy · · Score: 1

    The RSA patent has expired, and there's also DH. Nobody should be able to passively (i.e. no MitM) snoop anything anymore. Unless your box is so damn overworked that it doesn't have the time to do the crypto (yeah, because CPU power is sooo expensive these days), this level of protection is free now.

    --
    As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  62. Cain and Abel by Rowan_u · · Score: 1

    http://www.oxid.it/cain.html

    Here's what we used in Security Class. Creates a ton of network traffic, but very good at tracking down every password on a network.

    --
    only one everything
  63. Even easier than that by g2devi · · Score: 1

    Depending on the building and number of employees in the company, it may be easier
    than that. At the last place I worked, you needed a card reader to get into the
    office areas (on different floors), but the stairwell was shared with other companies
    in the building. If you wanted to "break in", all you needed to do was carry some
    large boxes and fumble for the "access card" in your pocket. Without fail, someone
    would always open the door (to be nice) within a few minutes and not ask further
    questions as long as you say "thank you" (after all, you're carrying a load and
    since you were looking for an access card, you must have one. Right?).

  64. No harm done, (pat on back) and release. . . by jhumkey · · Score: 2, Insightful
    Yes, testing was done by a "penetration tester". If he fails, he can NOT look forward to 20 years in jail and $1M fine for corporate espionage.

    Its one thing to sling a few "bots" together from another continent and "see if you can get in" anonymously from the safety of your den or bedroom. Its takes quite another breed of individual to walk their living flesh in the front door and risk being taken out in handcuffs. To face felony theft in months of court time later. . .

    Yes, its a valid demonstration of what is available if they make it in. . . I'm not sure its at all statistically or even operationally significant by any practical stretch. . .

    Why should I risk my own freedom? How about instead of going in, I just wait will the branch manager comes out on his way home, club him over the head, and extract the passwords I need from him directly. After I've transferred a few hundred million to my bank account in an extradition free country (do we still have those? And can someone list them for me?) then I'd be all set.

    Comparing the type of "in your face, willing to risk capture and jail-time" type of personality, with the "I'd like to stay safe at home" type of crime. . . seems too much Apples and Oranges comparison to suit my tastes.

    How many 13 year old adolescent pimple faced copier repair men do you typically expect to see in your average work day? And how many "back alley club-you-over-the-head" thieves are pulling major-league cyber-crimes?

    Apple crimes for Apple risk, or Orange crimes for Orange risk, but this is Orange risk for Apple crimes.

    jkh

    --
    No, I don't remember your name. But the memory mapped screen on a TRS80 from 1977 is from 15360 to 16383 if that helps.
    1. Re:No harm done, (pat on back) and release. . . by Manuscript+Replica · · Score: 1

      Normally pen testers are hired by someone in the company, who does not inform anyone else about the pen tester (would kinda defeat the point).

  65. Change Passwords Often by bahwi · · Score: 1

    It's the total solution. I mean completely. With some good rules:
    1) No repeating letters or numbers
    2) Must contain upper and lower case
    3) Must have at least 4 numbers
    4) No letter or number can be in the same place as the last four passwords
    5) Daily checks to make sure it's not written down anywhere on the monitor, in the desk, or in their wallet.
    6) Change password daily

    And before you know it, not even the employees will know their passwords. How the hell can they give it to an attacker if they don't know it?

    As long as there are employees, there's someone to give out the passwords, so you have to take them away from the employees. If you don't, no matter what you do about changing passwords, it won't work.

  66. Re:And why is it that way? Password suggestions! by Anonymous Coward · · Score: 0

    Here is a suggestion for passwords. I have to change mine every 3 months for a client I work for. I have owned numerous cars over the years. I can remember the make/model/year for most of them. I use this library to generate passwords. Most secure passwords now require 8 digits, special characters, and numbers. So I do this.

    Example: 1986 Honda Accord
    Variation 1: Hond!1986
    Variation 2: 1986@Acco

    Example: 1999 Chevy Tahoe
    Variation 1: 1999!Chev
    Variation 2: Taho!1999

    You get the picture. Most people have no idea what cars I owned except for the last few. I tend to use the first 4 letters of the make or model and usually stick with the same special character if I can. This works great for me since I've had 14 vehicles since I first started driving. Course you can also use classic cars or cars you like/desire. This way I get a decent password(s) that I can remember. This is a great method for those visual folks out there.

    Note: All cars in this example were not cars I owned to protect the innocent, of course if you owned a '86 Accord or '99 Tahoe you're screwed!! ;)

  67. The final stunt by maiden_taiwan · · Score: 1
    In this case I wrote his password on a ream of paper and tucked it under the machine.

    You wrote the password 500 times?

    1. Re:The final stunt by munpfazy · · Score: 1

      Or, it's a very *very* long passphrase.

  68. He didn't say they succeed 9 times out of 10 by Von+Rex · · Score: 2, Insightful
    Here's what he said:

    Over the years and after doing several security assessments using social engineering techniques, nine times out of 10 we usually get caught when that one person says "I need to call someone about what you're doing." That call to confirm, usually raises enough suspicion to stop us from proceeding. And after that person realizes what they did, word travels real fast throughout the organization that they caught the "bad guy."


    He's saying that, when they do get caught, nine times out of ten it's because someone wants to verify their presence with someone higher up. I don't think he said how often they actually do get caught.
  69. I was aghast by BenEnglishAtHome · · Score: 1

    when I read

    I then disconnected the network cable from the copier/printer and attached my laptop. As soon as my laptop booted up, DHCP provided a network address and I was on the internal network.

    Is everyone that sloppy when they set up networks? Where I work, every jack dedicated to a non-mobile device is exclusively for that device by MAC. Plug in something else and the jack shuts down and an alarm email goes to the telecomm staff every five minutes until the problem is resolved. Jacks used by mobile devices don't shut down that way, but the network still won't allow anything to talk to the network unless the machine name provided by the device is verified. Then logging on requires verification. If the machine name or user account aren't authenticated, there's no communication.

    Maybe it's just a copier thing. Some time ago we considered using our copiers as printers and faxes. It sure would be nice to combine those functions. The copier people, however, insisted that the machines be allowed on the network with no real authentification AND insisted that they had to have remote access to those copiers over our network from outside. The copier people really thought that whatever was required (punching firewall holes, dispensing with logon authentification, etc.) we would unhesitatingly do. They were told to go take a hike.

    1. Re:I was aghast by Anonymous Coward · · Score: 0

      Then logging on requires verification. If the machine name or user account aren't authenticated, there's no communication.Umm.. ever heard of promiscuous mode?

    2. Re:I was aghast by Anonymous Coward · · Score: 0

      That's not a copier thing- I work for a copier company and I do all the connected stuff and I would never dream of allowing such a thing to happen. I work closely with many IT departments at secure facilities, including ones at military facilities, and this would never be allowed to happen. That is just laziness and incompetence.

  70. I pity the poor bastard who has to service that by myth_of_sisyphus · · Score: 1

    copier next.

    Just imagine: "Let me see your ID."

    Tech: "But I'm putting in the toner. Both hands full."

    Junior Exec.: "Somebody call security."

    Like that for an HOUR.

  71. Awe man! by theworldisflat · · Score: 1

    So not only do I have to worry about some punk kids trying to hack my Gibson all the time, now I have to check the copy guy at the door. What is the world coming to!?

  72. Whose FA is this, anyway? by haggais · · Score: 2, Insightful

    "That's right, the mod categories are just like the points on 'Whose Line' -- they don't mean anything..."

    1. Re:Whose FA is this, anyway? by Sarisar · · Score: 1

      They don't? Damn, next you'll tell me Santa doesn't exist and Microsoft don't make really good software and actually are just trying to take over the world...

  73. Nine times out of 10 you get caught? by the+frizz · · Score: 1

    In the second-last paragraph the referenced article says:

    Over the years and after doing several security assessments using social engineering techniques, nine times out of 10 we usually get caught when that one person says "I need to call someone about what you're doing."

    Is that nine out of the 10 attempts they get caught? A real intruder will not likely even try to break in with a 90% chance of going to jail. Or out of 10 times they get caught, nine are due to this reason?

  74. sad but true by DarthVain · · Score: 1

    I did a rant on this topic awhile ago.... I even ranted at the sys admins to tell them how silly it is. Managers ultimatly make the decisions though, and in their eyes, they have done their job to makes things "secure". You by writing down your password simply fail to do yours as you are violating security policy. I have more passwords than you, but only several of them change stupidly. My main one has to be changed every month or 30 days which is just stupid. After a while you figure out a system of passwords (or I did anyway) to beat the system, but even so I have sticky note passwords everywhere. The only saving grace is that one of my accounts they actually unified with the main username, so thats one less damn user name I have to remember also.

  75. Re:Smug Bluggers by Archangel+Michael · · Score: 1

    This is not flamebait, its FUNNY! Well, it made me laugh.

    --
    Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
  76. A company can be held liable by ancient_kings · · Score: 1

    if an employee gets hurt (physically or emotionally) from protecting the company from intruders. The company should simply hire guards.

  77. neither Backword nor Forward by Gary+W.+Longsine · · Score: 2, Informative

    Consider two propositions.

    (1) Not all lying is social engineering.
    Lying, by definition, is making a statement believed to be untrue with the intent to deceive another (see: lie) therefore all lying might be considered a form of social engineering, using the most inclusive possible definition for "social engineering". However, one might consider that there are types of lying which do not really have a useful purpose (e.g. pathalogical lying) and which are not employed to seek a gain, and these types of lying might be considered to fall outside of the domain of social engineering. Lying and social engineering therefore might be thought of as two domains which share an overlapping subset. As an aside, deception is a superset of lying, not an equivalent set as you implied.

    (2) Not all social engineering involves lying, but may involve other forms of deception.
    A trivial and familiar example is the practice of following someone through a physical access point, known as "tailgating." Tailgating may exploit a natural human trust relationship (I've seen your face before or you dress like you work here or you walk with confidence, make eye contact and smile) or may merely exploit a conflict avoidance instinct without active propogation of a statement believed to be untrue. Tailgating is clearly a tool which could be used to circumvent security controls and can be clearly considered as a type of social engineering, but does not fit within the accepted definitions for lying.

    --
    If you mod me down, I shall become more powerful than you could possibly imagine.
  78. Some very important lessons by dangitman · · Score: 1
    "A penetration tester tells how he broke into a bank's network dressed as a copier repairman.

    Why did they dress their network as a copier repairman? I think the lesson to be learned is that putting clothes on your network does not make it more secure.

    --
    ... and then they built the supercollider.
  79. Re:Employees are not conditioned to be security aw by Anonymous Coward · · Score: 0

    Mod -1: incoherent (go back to grammar school)

  80. Hash... by not-admin · · Score: 1

    The method used by most brute-force password cracking programs is:

    1) Gain a copy of the password hash file stored on the target computer (by social engineering, service vulnerabilities, etc.)
    2) A program takes the hash of your password, and encrypts random strings of text until the encrypted hash is equal to the hash obtained from the target computer.
    3) The program knows what it just encrypted, and therefore knows your password.

  81. If you call them off it, people get upset. by abb3w · · Score: 1

    Surely 911 wasn't required...there's a "normal", non-emergency number one can use to contact their local police department.

    Depends on the area, and on whether you actually want anyone's attention. I'm currently just outside city limits, and currently serve by the county cops. There have been a couple minor incidents (a crank caller who didn't know about *69 in one case, in another idiots illegally setting off fireworks — not just sparklers, but serious peonies and salutes!) where I called the main desk and asked for dispatch so I could speak with an officer. I was told to call 911, which in at least the case of the crank caller surely seemed overkill. I guess the desk guy just wanted to finish his donuts?

    --
    //Information does not want to be free; it wants to breed.
  82. we'll send the Community Service Officer over ... by pbhj · · Score: 1

    I once had some youths messing about on my roof (which has velux windows - sloped skylights basically). I called the police and they didn't see what the problem was ... invasion of privacy, harassment, trespass, potential for criminal damage (by either party!) ... I swear unless you sound on the phone like you're being stabbed they just write a post-it and stick it on someone's desk.

  83. How I remember my password... by HeadlessNotAHorseman · · Score: 0

    Where I work I have to log in to several systems, and the passwords have to be changed at intervals ranging from 1 to 2 months (so the different systems are never in sync). What I do is use the exact same prefix for every password and just modify the last couple of characters. Then I have a little list in the format:
    System 1: 0u
    System 2: iJ
    System 3: #r
    etc. Since nobody knows the prefix, this is just as secure as having a single password that never changes.

    --
    I like my coffee the way I like my women - roasted and ground up into little tiny pieces.
  84. They can educate me all they like... by ekhben · · Score: 1

    ... but I don't get danger pay.

    Sure, the person who's in the office pretending to be a copier repair might not have any inclination to violent behaviour, and if uncovered might just make a hasty exit. But they might also turn nasty. If you want someone to police visitors, hire a security guard who's both trained to handle potentially dangerous situations and insured and compensated appropriately for it. I'll just let them do whatever the hell they want, because my health > your company.

  85. funny by Anonymous Coward · · Score: 0

    I have more passwords than you, but only several of them change stupidly.

    I don't know if it was intended to be funny, but this made me laugh out loud! :-)