Google Answers Closing Up Shop
EricTheGreen writes "It isn't often that Google completely kills a product, which makes the announcement of the end of Google Answers noteworthy. I find it particularly interesting, given that there's clearly a market for this service. Yahoo!'s offering continues to flourish, it seems ... so what made Yahoo's service more attractive than Google's?" From the blog post: "Later this week, we will stop accepting new questions in Google Answers, the very first project we worked on here. The project started with a rough idea from Larry Page, and a small 4-person team turned it into reality in less than 4 months. For two new grads, it was a crash course in building a scalable product, responding to customer requests, and discovering what questions are on people's minds. Google Answers taught us exactly how many tyrannosaurs are in a gallon of gasoline, why flies survive a good microwaving, and why you really shouldn't drink water emitted by your air conditioner. Even closer to home, we learned one afternoon that our building might be on fire."
because of the obviously superior and free competing product Slashdot offers.
Got a question?
Chances are if Soviet Russian gay nigger overlords aren't the answer, fish posters and licensing trolls are.
And God bless every one of them.
(well, blogspot /.'ed actually, but they're pwned by google)
"The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds."
woot.
Yahoo says they believe in the power of community; in people helping people get answers to their questions. This is an open invitation to all Google Answers Researchers: http://www.ysearchblog.com/archives/000385.html
The important thing is not to stop questioning --Albert Einstein.
The google blog brings up error 502. Don't tell me Google of all people cant handle a little slashdotting
The horror.
Adieu to Google Answers
11/28/2006 10:22:00 PM
Posted by Andrew Fikes and Lexi Baugher, Software Engineers
Google is a company fueled by innovation, which to us means trying lots of new things all the time -- and sometimes it means reconsidering our goals for a product. Later this week, we will stop accepting new questions in Google Answers, the very first project we worked on here. The project started with a rough idea from Larry Page, and a small 4-person team turned it into reality in less than 4 months. For two new grads, it was a crash course in building a scalable product, responding to customer requests, and discovering what questions are on people's minds.
Google Answers taught us exactly how many tyrannosaurs are in a gallon of gasoline, why flies survive a good microwaving, and why you really shouldn't drink water emitted by your air conditioner. Even closer to home, we learned one afternoon that our building might be on fire.
The people who participated in Google Answers -- more than 800 of them over the years -- are a passionate group committed to helping people find the information they need, and we applaud them for sharing their incredible knowledge with everyone who wrote in.
If you have a chance, we encourage you to browse through the questions posted over the last 4+ years. Although we won't be accepting any new questions, the existing Qs and As are available. We'll stop accepting new Answers to questions by the end of the year.
Google Answers was a great experiment which provided us with a lot of material for developing future products to serve our users. We'll continue to look for new ways to improve the search experience and to connect people to the information they want.
My turnips listen for the soft cry of your love
It's honestly no surprise - Google has a lot of money to invest in different projects, but that doesn't mean they're going to waste it on something that doesn't work. Besides, people probably just use the Google Search Engine to find their answers anyway.
The blog posting doesn't offer any insight into *why* they're stopping the service. I understand that there are only a few hundred users, but surely google can afford to keep running the site; if it's useful for those people then why not keep it?
Maybe I should ask google answers...
Google Answers was originally designed to build a giant knowledge base of data to complement Google searches. Unfortunately, over the years it turned into lots of specialised questions with little re-use value, as most simple answers were found simply by Googling them. Therefore it never achived it's goal. I'm not surprised at this turn of events.
It was worthless any way. Sure, might have been 'fun' but in the end...worthless.
Yahoo Answers are completed by random people who have enough time to sit around and answer what appears to me to be a lot of really stupid questions that people should have been able to figure the answers to by themselves.
Apparently people prefer a free answer of questionable accuracy to having to pay for an answer.
"Ladies and gentlemen, my killbot features Lotus Notes and a machine gun. It is the finest available."
Why?
An Indian-American Hindu committed to non-violent thought/speech/action alarmed by the global explosion of radical Islam
Create your own question, answer it yourself and you have a free back link from answer.google.com...think they have nofollow tags these days for outgoing links but G answers used to be a good source for free links.
Yahoo!'s offering continues to flourish, it seems ... so what made Yahoo's service more attractive than Google's?"
Umm... the price. Google Answers was a bounty-style format for answers- you ask a question, post a sum you're willing to pay for the answer. Someone finds the answer, you pay them.
Yahoo! answers is totally different. It's bascially a glorified message board with some rating controls - anyone can post a question, and anyone can answer a question. It's totally free.
Because of this, you see two things if you spend some time looking at Google Answers vs. Yahoo! Answers:
I think it's pretty easy to deduce from this what's happened. Google came out with this Answers idea first. BUt like so many projects in the Google incubator, not many people know about it. Combine this with the fact that it is a pay-for service, and you get something that's very underutilized. Normally, Google wouldn't care much about this, since they have oodles of horsepower (look at all the obscure projects going on at Google Labs all the time). But they had to process payments for this thing, that means overhead. And it likely wasn't making any money.
...nothing"
Q: "What is Radio Shack's slogan?"
A: Sorry, no new questions are being accepted as this time.
ominous!
Sure most slashdotters knew of Google Answers. But even then, I myself only
new about it because I saw it mentioned somewhere and decided to check it out.
If you went to google.com, it wasn't even listed there. There's a good chance that
90% of the world wasn't even aware of it.
And honestly, even if *everyone* knew about it, there's only a small fraction that
are either too busy or too lazy to look it up themselves.
Beauty is in the eye of the beerholder.
Business 2.0 is running a story "How to Succeed in 2007" that features short responses from Sergey Brin and Eric Schmidt. In both the responses they seem to say Google will be cutting back on its features.
d /index.htmld /12.html
http://money.cnn.com/popups/2006/biz2/howtosuccee
http://money.cnn.com/popups/2006/biz2/howtosuccee
--Tefen
--
make install -not war
I used Google Answers quite a bit. It was very helpful and the answers I was looking for were not readily found via Google either. Yahoo Answers is crap, IMHO, just look at last Sunday's Something Awful Weekend Web.
Silicon Valley is littered with dead companies who have tried to complete with "free". I enjoyed many amusing sales pitches about "value proposition" from start up companies selling overpriced software while free software was available to do nearly the same task. In some cases "free" is worth what you paid for it. In other cases, the free stuff ourshines the for-sale software. Most of the time, it's somewhere in the middle.
In any case, if there is a competitor offering a free version of the same product that you are selling - you had better have a hell of a sales force and marketing team.
Although the last day to ask questions is today, us researchers have a month to answer the unanswered questions. Additionally, Google notified the researchers that it will share the ad revenues generated from the questions that we answered. The details haven't been worked out yet, but it should be a nice severance package for some researchers who urgently need it (some researcher's sole income is from Google Answers, such as the extremely popular pinkfreud-ga. What a horrible surprise when we're told that it would end with very short prior notice (2 days ago).
An Alternative site for getting your answers is The 100 Hour Board.
Ask a question, get your answer in 100 hours. It's run completely by students who try to provide both accurate and witty responses. One of their mottoes is "Ask a stupid question, get a stupid answer".
A bunch of soon-to-be-ex-researchers is preparing a replacement service, although it might take a few weeks to get it running. Announcements will be made at http://web-owls.com/, a team blog run by GA Researchers.
We researchers can see the potential for a new service. Even though the existing service might not suit Google's current needs, it has been popular with researchers, customers and commenters.
I'm researcher eiffel-ga at Google Answers, and I've enjoyed my four years there even though I only answered 199 questions. All of the researchers are really sad to see the service folding.
Paid Q&A/Research
"so what made Yahoo's service more attractive than Google's?"
ironically... yahoo appears to have better seach functionality.
Lizard "Never let them set limits on your mind!"
But I think the downfall was the pay-for-answer format as it was implemented. They gave customers too many choices in how to price their questions, which can lead to indecision.
.02.
It would have been interesting to have a 5, 10, 25, 50, 100, 200$ selection as opposed to the freeform input--give people a way to choose from a set range of options instead of giving them the task of identifying a price. It may sound trivial, but for people not familiar with the answers system it might have helped some folks get over the initial hurdle of asking a question.
That's just my
In the end, it was a very interesting site to browse from time to time--but I think the open-endedness of things from the perspective of new users probably kept a lot of people from participating.
We Apprentice Developers and Designers
And just search Wikipedia everytime there was a question, because we all know if it is on the internet it is true and accurate. Right slashdot?
I hope that they are killing it only to bring out a better incarnation. Google answers was really awesome to browse through and the bounty system made the answers worth reading. Yahoo answers is fun but a complete joke. Ask about anything and you will get a response of, "what? poop on your girlfriend is a niiiiiiccce!" I really enjoyed and valued google answers so I hope that they have something even better in the works.
When Google Answers first opened up, I thought I'd find out the answer to the age-old question, who's yer daddy?
Turns out it's usually the one who married yer mommy. But not always.
Has anyone asked if they can keep it open ?
So far I've heard reasons for the closure referencing things like there being a mere 800 researchers, the service didn't really take off, it wasn't shaping up as a real long term success prospect, etc...
Has anyone thought about the other side of this, though? Google is becoming the de-facto data warehouse for the masses, and its success is partly due to peoples' perception (right or wrong) that it will just "always be there." This discontinuation of a service could put a huge dent in that confidence, even if they never make the data unavailable.
I barely used Google Answers, but did every now and then. I use the hell out of my GMail though, and it's really come to replace my Zip disks & USB sticks as my medium of choice for portable storage. That's happened in part because of that same nebulous feeling of permanence -- that fuzzy belief that Google is big enough that I don't need to worry about them discontinuing anything.
To me, even though it doesn't affect me much in a direct way, this decision still inflicts the first real injury to my perception of the Google brand. I used to be willing to invest some time kicking the tires of just about any Google offering, since they could afford to keep services out there even when they weren't big winners, just because they were cool. It's a small shift in thinking for me, but I wonder if it might not have a surprisingly large effect on my Google usage habits in the future.
Just a thought.
Pi Ran Out
One of the problems with Google answers is that the researchers were not experts in the some of the domains in which the questions were asked. It would be better if they could graft the bounty functionality into Google groups itself, IMO.
There is something seriously wrong with you. They discontinue an underutilized service and you see it as some kind of "injury to [your] perception of the Google brand"? That is completely ridiculous.
If I stop wearing my old pair of sneakers because they have holes in favor of a pair of real shoes, would you perceive it as my ability to walk upright being suddenly called into question?
Or they should just pull Cecil Adams into the mix. I always like reading answers which are witty and accompanied with drawings.
There is a detiorating level of trust in Google. Not by the average Jane user but by the Webmaster community. The supplemental index PR fiasco, the PPC landing page bullshit, and now this are leading savvy marketers to seriously doubt them.
A quote I love:
Google is arrogant to the Webmaster community, secretive about their practices to a ridiculous extent (ever tried to find anything out about what AdSense ads are being clicked? Ha! And forget everything about link weight in their algorithm, or for that matter, what linking profiles mean altogether considering their link:command is purposefully obfuscated) and it's putting distance between them and the industry.
And this is still another reflection of that distance. Google Answers RIP. Google Groups Webmaster - barely any answers from them. WebMasterWorld used to have posts by G reps, but guess what? They haven't been heard from except recently to try desperately to clear themselves of rumors.
Meanwhile most of google's PR w/ the pro web community is thru Matt Cutts. Great - and the sycophantic throngs love the guy - but isn't that too an indication of their parochialism? Here's my Blog, mattcutts.com and I'm here to serve up some Google inside info and you're here to spoon it up! And they do - ever been to a conference? It's a joke.
Googling them! No, really. It's the most novel concept in the world. You should try it some time.
Coderz 4 Life
I think that this is fairly significant because google has been often viewed as an invincible company that excels at everything. Having public news on one of its failings will be bad for its image.
http://www.pbnation.com/showthread.php?t=1872475
http://www.genmay.net/showthread.php?s=a69fba41b66 d1eff21a2f920476dbe65&t=691767
http://chachachats.wordpress.com/
http://www.rotteneggs.com/r3/show/se/700-forum-dis play_topic-0-1-1298121.html
Just to name a few places where it's not only mentioned, but enjoyed and abused far more than google answers ever could have been, in less than 3 months of chacha's running.
I was going to get a Google answer as to why Google answers was closing their doors, but alas.
Frink: Nice try floyd, but you were designed for scrubbing, and scrubbing is what you shall do.
"What steps could Google Answers take to remain viable?"
Google Groups is just a glorified Usenet portal.
.. obnoxious .. to try to integrate such a radically different Google Groups with Usenet. And I sure don't want Google Groups to abandon it's Usenet archive.
While your idea may hold some weight -- it would be much easier to reach the target audience with the kind of diverse segregation that Usenet offers -- it would be too
Google Answers was great. Although I was never qualified as a researcher, I am an expert in my field, and would love to spend my free time answering people's questions for a moderate additional income.
On the other hand, when I have a question which I don't know the answer, can't easily find the answer, and don't have the time to dig for the answer -- Google connects me to someone who does/can.
Most importantly, Google Answers was a way for me to buy expensive specialized niche information for cheap.
For example, I could purchase a Q4 2006 ODM report to tell me which ODM Dell is currently using to manufacture the XPS M2010. I could purchase additional reports to tell me how much was designed by the ODM, and how much (if any) by Dell. I could easily spend $5,000 on these reports. OR I could post a $200 bounty on Google Answers and likely get an answer -- continually raising it until I did.
I'm obviously in the computer hardware business. But most any business could find these services useful. Niche reports such as the one I mentioned are very, very expensive.
Google should never have abandoned Answers. With a 10% Google Fee and some marketing towards business men, Answers could have been profitable.
see: digitimes.com, stratfor.com, et al
When Google answers first started, and for the few years thereafter, most questions would be grabbed and locked by researchers within minutes of the question's posting. But over the last couple of years fewer and fewer questions were locked, meaning fewer and fewer researchers were taking questions. The last six months or so, almost no questions were locked.
So it wasn't that people weren't trying to use the service - people were asking lots of questions but Google didn't keep up the number of researchers they needed to answer the questions. Something happened on the Google end, and I'm not sure what.
At the time, I went to Google answers and asked the question "What happened to all the researchers?" Within half an hour the editors at Google answers removed my question. Their official reason? "We removed this question from the site, and you will not be charged for it, because we just don't feel comfortable charging you for an answer that you could get for free by emailing us at answers-support@google.com".
So I did. I sent them email that asked "What Happened to Google Answers? Where are all the researchers?" and they sent this non-answer back: "Because each Researcher chooses which questions to answer, it is not our policy to speculate on why specific questions have gone unanswered."
To sum up: People were using the service. Google didn't keep up the number of researchers they needed to in order to provide the service. Why they opted to go this route is a mystery.
And handling human input is not Google's core strength. They are excellent at searching through texts, finding patterns, etc. But offering answers from humans (beyond simply "googling it") is something else — not that they can't do it, just that it is not employing their major strength...
So their offering was not better than Yahoo!'s (probably even worse), and hence they wisely killed it...
I suspect, their image-tagging project will suffer a similar fate. That it still exists is, probably, due to absence of competition (unlike the "Answers").
In Soviet Washington the swamp drains you.
Brilliant. Yes yes yes!
ceci n'est pas un sig
Google Answers has been around for a while, and I don't think it would ever reach the scale that would be necessary to make it profitable for them. If you add up the amounts offered for all the questions in a day and multiply by 0.25 (or whatever Google's take is) you get a pretty insignificant amount for a multi-billion dollar company. A drop in the bucket. And, when you figure in the costs of hosting and administering the site, overseeing all the disputes and whatnot, it becomes more of a burden than anything else. It was a good service, but it just wasn't going to work for them financially.
If you can read this sig, you're too close.
http://www.urbandictionary.com/define.php?term=Chi negro
There was a movie where a woman actually defined the different kinds of intrebred races. Can't remember it for the life of me.
Aha! Domino (2005)
http://www.imdb.com/title/tt0421054/quotes
Some of her other ones were Blactino, blackasian, hispasian, koreagro, Japegro, Chispanic, koreaspanic, and japanic.
I didn't know whether to laugh or cry.
The man who trades freedom for security does not deserve nor will he ever receive either. - Benjamin Franklin
I suck as a marketer, that is a fact, but I am wondering why they do not make it just commission based : google gets a cut of paid, good answers from whoever who is in the field.
I mean if they have $$$ coming in, why just cut the service? Maybe too much dudes sitting there on a fixed salary and doing nothing ?
hmm...
A Google Group has been created for those that miss google answers. http://groups-beta.google.com/group/GAalumni/about
From pinkfreud of GA:
Thank you very much for the five stars and the generous tip! Regarding
my post-GA whereabouts, I am a member of a Google Group that is open
to anyone who cares about Google Answers:
http://groups-beta.google.com/group/GAalumni/about
~pinkfreud
From GA - Thank you very much for the five stars and the generous tip! Regarding my post-GA whereabouts, I am a member of a Google Group that is open to anyone who cares about Google Answers: http://groups-beta.google.com/group/GAalumni/about
~pinkfreud
"Thankfully this is becoming even more common with all the interacial dating."
Just wait till we all start dating outside our species.
people never wanted to read the documents, they always wanted to discuss/question/argue. This is why Usenet newsgroups still survives in age of web pages. Wikipedia has similar thing called reference desk. This is a good solution from Wikipedia, but Wikipedia search sucks. It would be better, If you could access question directly (of course "_" between words, blah_blah_blah), than Wikipedia:Reference_desk/Archives/Computing/2006_N ovember_30#blah_blah_blah
WebQuotes disappeared from google labs recently too.. and didn't appear to graduate to anywhere.. too bad. It must be part of that focus on core products that Larry was talking about a few months ago..
I was actually just trying to remember if I'd heard of another Google service that went away, and how tragic it would be if they did. However, I figured that was the first sign that they were turning into any more mature (read: less cool) company. All of the other major web service companies have opened and closed, or completely reincarnated a bunch of services. I guess it's a sign of weakness I hadn't seen from Google yet.
OTOH, I guess if you had to pick a Google service that I wouldn't shed tears over, it would be Google Answers. The funny part is, now I want to know of a good site that does the same thing [paid style q&a].
Seriously, ChaCha.com seems to be a sort of stripped-down version of Google Answers: a way to get help from a real live person in finding the answer to your search problem. Faster, too. And cheaper. It's not surprising Google Answers would go under...
Editor Emeritus and Senior Writer, TeleRead.org
If Google Answers were an independent company, Google would pay $100 million or more for it.
I believe that it is less "evil" to keep Google Answers than to end it so suddenly, at Christmastime, when many people depend on it for a living. Many Researchers are disabled or senior citizens, and every researcher does their own bit to help the world through their research. There is no reason for Google to give up on it rather than improving it.
Help keep Google Answers by signing this petition!
http://www.petitiononline.com/ganswers
http://www.savegoogleanswers.com/
And last, but not least, the YouTube video: http://www.youtube.com/watch?v=l4E5btrmqyA
There are many features of Google Groups that are not present in the Usenet groups that it allows people to view through the same interface. Take a look at the groups-beta website. File uploads and web pages could be just the beginning...
What a great comment. I never heard of Google Answers until a few months ago when a friend became involved with it. I found myself loving the service. My friend is deeply upset at the loss of it. I don't see how the service cost Google money, since the customers paid for the questions and Google got 25% of the cut. It's just that Google hasn't cared about it in about three years. Anyway, a petition has been created to save the service (or just to let Google know that it will not end quietly): http://petitiononline.com/ganswers http://www.savegoogleanswers.com/ And this is a great video on how Yahoo Answers is not a replacement for GA: http://www.youtube.com/watch?v=l4E5btrmqyA
-- Save Google Answers! http://www.youtube.com/watch?v=l4E5btrmqyA