Slashdot Mirror
Google Checkout Sees Poor Customer Satisfaction
Aryabhata writes "Ars Technica reports on a survey by investment firm J.P. Morgan Securities, stating that Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a 'good' or 'very good' experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."
....pinch me! this is the first time i've heard of something touched by google not instantly turning to gold! Personally, i would use paypal. It's not perfect but it gets the job done and tbh i spend enough on online purchases that it shouldnt really be made any easier. keep at it Google, never give up the dream! //first post on /. /no hate ////hurrah for slashes
why not allow for outside US to use the system? Most of the stuff i buy is from the states (mostly boot's n shoes for gf). Two big disappointed thumbs down :( //i know i'm whipped //people in my class have a google fan club - wtf is up with that!?!"?!