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Google Checkout Sees Poor Customer Satisfaction

Posted by ryuzaki0 on from the do-better dept.

Aryabhata writes "Ars Technica reports on a survey by investment firm J.P. Morgan Securities, stating that Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a 'good' or 'very good' experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."

1 of 191 comments (clear)

  1. Re:As a merchant... by Kiaser+Wilhelm+II · · Score: 0, Redundant

    So Google is actually worse than PayPal when it comes to customer service? Not surprising.

    "Virtual Money"? WTF is that? Google is obviously depositing REAL money into it, what the hell are they smoking?

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    Lord High Crapflooder The Right Honourable Vlad Craig Esther McDavenpherson III
    Destroyer of Mercatur.Net