Google Checkout Sees Poor Customer Satisfaction

Aryabhata writes "Ars Technica reports on a survey by investment firm J.P. Morgan Securities, stating that Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a 'good' or 'very good' experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."

Comments

I am not surprised..

[iDope]

Google sucks at anything that requires some amount of human interaction. They are good at putting things on auto-pilot but that doesn't work everywhere.

Less Phishing

[nacredata]

For now my main reason for switching accounts to PayPal is the relative (to PayPal) lack of phishing. This will change, I'm sure.

I'll also note that their tech support was extremely responsive and helpful recently as I was working through the format of XML interaction with their service, and they also host helpful discussion forums.

Re:Google's touch

[pairo]

> Google Talk - barely in the Top 10 IMs.

Actually, you're wrong. I don't have any numbers, but I'm pretty sure jabber is in the top five, at the very least. And, yes, unlike the other pieces of shit out there, you can easily add a friend on another server. So, while technically, they might not have that many users, they still can talk to more people than other IM networks.
As a side note, most of my friends use a jabber account, be it Google or something else. Thankfully.

> Google Blog Search - far behind Technorati

http://www.google.com/search?q=Technorati+google+b logs

PayPal: Adversarial and tricky.

[Futurepower(R)]

My experience with PayPal is also that it is adversarial and tricky.

Billionaires often feel that they are better than everyone else, and that they don't have to be open and honest. The billionaires who run eBay seem to think that way.

--
U.S. government violence in Iraq caused more violence, not peaceful democracy.

Re:Google's touch

[larry bagina]

if it's a 3rd world country full of porch monkeys, then no, it doesn't count.