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Panasonic ToughBook Testing Facility Tour

An anonymous reader writes "ToughBooks are considered by some to be the most resilient of all notebooks. So how does Panasonic ensure that their line of indestructible portables are just that? In a recent tour of the Kobe plant in Japan it was discovered that 1000's of ToughBooks are destroyed each year in pursuit of the most rugged systems. Soaking, electric shock, heating and electromagnetic radiation are among the many methods of torture used."

35 of 146 comments (clear)

  1. Sounds like fun by Anonymous Coward · · Score: 2, Funny

    They have any openings for QA Testers?

  2. Indeed by mfh · · Score: 5, Funny

    ... and now Slashdotting.

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  3. How to REALLY test a notebook by operagost · · Score: 5, Funny

    I don't see a curious four-year-old being employed in any of their tests. I'd like to see how one of these stands up to crayons and peanut butter sandwiches.

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    1. Re:How to REALLY test a notebook by Teh+MegaHurtz · · Score: 5, Funny

      I don't see a curious four-year-old being employed in any of their tests. I'd like to see how one of these stands up to crayons and peanut butter sandwiches. Also known as the curious CEO test
    2. Re:How to REALLY test a notebook by Aqua_boy17 · · Score: 4, Funny

      We support both Toughbooks and Lifebooks here. What they really need is a roomfull of Nurses and their 4 year old kids. We had one returned because the nurse couldn't connect to the network. Upon inspection, I found a yellow gummi bear firmly pressed into the RJ45 connector. It's pretty hard to configure the DNS settings of a yellow gummi bear. Maybe it's easier with the red ones?

      Seriously though, we're moving back to Fujitsu's over the Panasonics. The Toughbooks (at least the T2's we have) haven't proved to be all that tough and their customer service leaves a lot to be desired. Fujitsu had problems in that department as well, but lately has made strides in the right direction. We need the touchscreens for this application (our RN's complete tons of medical assessments using checkboxes) so that kind of narrows our choices.

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    3. Re:How to REALLY test a notebook by Snoopy77 · · Score: 2, Funny

      I'd mod you informative instead of funny.

      My CEO went through two toughbooks in three years and he doesn't even take it onto industrial sites. He can kill any electrical device by simply using it as normal. We've given up on spending twice as much for these toughbooks. We just make sure we've got a good three year warranty these days and get him a normal notebook.

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  4. not bright enough by cpearson · · Score: 5, Insightful

    Even with toughbooks the single biggest problem with portable computers is screen brightness. In direct sunlight lcd screens are not practical. I speak from expirence beacause I developed a business application for the tablet pc. I have recieved plenty of feedback from customers about how hard it was to use them in the field.

    Vista Help Forum

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    1. Re:not bright enough by Lumpy · · Score: 4, Informative

      your customers are not buying the right toughbooks.
        the toughbook-30 looks fantastic in bright direct sunlight as it has a correct reflective LCD instead of a standard Laptop screen, IF ordered correctly.

      Most places do not buy the right gear when it comes to toughbooks because their accounting department craps their pants when they see the price.

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    2. Re:not bright enough by silentbozo · · Score: 2, Informative

      Correction, in direct sunlight, backlit LCDs do not fare well - which means pretty much every color screen on the market. My ancient transflective Palm LCD works just fine in sunlight, as did my old black & white PowerBook Duo.

  5. If you don't have time to read TFA.... by 8127972 · · Score: 4, Informative

    .... (after all it is 11 pages) Try surfing here for some quick hits on how their notebooks are tested and what standards they meet.

    http://www.panasonic.com/business/toughbook/df_tes t.asp

    If they weren't so bloody expensive, I'd get one. It looks like it would survive the real world quite nicely. If only all notebooks were built to HALF of what these are built to survive.

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    1. Re:If you don't have time to read TFA.... by bitrot42 · · Score: 2, Informative

      The page is in Japanese, but the videos speak for themselves:

      http://panasonic.jp/pc/appli/tough/

      And this is for the *semi* rugged line!

      More videos (fully rugged line):

      http://panasonic.com.au/products/information.cfm?d etailsID=236&contextID=2482

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  6. Matsushita Versus Sony by Anonymous Coward · · Score: 5, Interesting
    Panasonic is just one brand in the consumer-electronics empire of Matsushita. For decades, Panasonic quality was considered inferior to Sony quality, but at the moment, Panasonic quality is nearly identical to Sony quality. Moreover, Sony products cost 30% more than Panasonic products.

    Why would anyone want to pay 30% more for an equivalent product?

    Why does Sony charge so much money even though nearly 100% of its products is now assembled in low-wage China? Panasonic still tries to build its products in high-wage Japan.

  7. Watch it though.... by Lumpy · · Score: 4, Interesting

    Getting on an airplane with one of These
    can panic the TSA morons quite fast.

    The thing looks like a bomb from the TV show 24.

    At minimum you look like a spy or someone who is not doing good things.

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    1. Re:Watch it though.... by philicorda · · Score: 2, Informative

      Nah.
      I have been around most of the world with my trusty CF27 toughbook and never had a problem. It looks even more agricultural than the more recent one you pictured. Never had a problem.

      In hong kong, forgot about it (heavy jetlag) and left it on the X-ray machine while going through customs. Went back half an hour later and picked it up. All they asked me to do was identify it and it was fine.

      I guess if I went to the states it could be more difficult, as they get spooked quite easily over there.

  8. Itronix by rlp · · Score: 4, Informative

    The other maker of hardened laptop / PDA's is Itronix. I've got an old Itronix laptop that's built like a brick. Both Itronix and Toughbooks (particularly the later) are popular with police and fire depts. Fire depts. are very hard on laptops. They use them for things like communications, looking a dept. databases (fire inspection notes), info on hazardous materials,etc. I've heard of one fire chief who likes to test a vendor's notebooks by tossing them across the room. He's not very popular with sales reps.

    I got my Itronix used (years ago) on E-bay. It has a 'Sprint' logo on the cover. Apparently was used by field service techs.

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  9. ToughBook ToughLove by ettlz · · Score: 4, Funny

    From TFA:

    Behind locked doors at Panasonic's Osaka and Kobe facilities poor ToughBooks are thrashed to within an inch of their lives. ... I saw a very sorry looking CF-29 strapped to a rack, being poked with metal spikes.

    Every dominatrix should have one.

  10. Um... by AeroIllini · · Score: 5, Insightful
    From TFA:

    I therefore jumped at the chance to nip over to Japan and see Panasonic's setup in person.
    Perhaps not the best choice of words...?
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  11. Instead of a Toughbook... by Henry+V+.009 · · Score: 2, Interesting

    I've never considered buying a Toughbook. It's cheaper to buy two (or three) equivalent "regular" laptops, and swap out the hard drives every time one is destroyed. Combined with decent backups, this is all that most Toughbook users really need.

    1. Re:Instead of a Toughbook... by clonmult · · Score: 2, Insightful

      Nice idea, shame its useless. Most of these are used out in the field, and it may not be realistic/practical to take several laptops out into the field, and when one dies, swap out the harddrive. Half the users probably aren't capable of swapping the drives themselves either.

    2. Re:Instead of a Toughbook... by JPribe · · Score: 3, Interesting

      I'm going to guess you have never used a Toughbook. Swapping the HDD is as easy as swapping the battery. We have about 300 of these at work, spares on the shelf. If the screen dies on you then you go in, pull the HDD and battery, turn in the old shell and get a new one. (CF-29 in an industrial environment: all of our tech data is on the toughbooks, and work is updated live via a scheduled wireless database sync.)

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  12. They cost about $4000 by LotsOfPhil · · Score: 2, Informative
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    1. Re:They cost about $4000 by solevita · · Score: 4, Interesting

      Their high price is the biggest problem with them, the second problem is their toughness. Sounds strange? Well, I had to use one of the bastards last summer. I was working for my university who had spend a few grand on a toughbook years a go. Of course, now it was too slow to run anything I wanted use, but there was no way the university was getting rid of it; it had cost a fortune and it hadn't broken. That made it useless.

      If you want to use a laptop in a field over summer, buy the cheapest you can find and keep buying them every year. 5 years later you'll have spent less money (even if you break a couple and need to go buy some replacements) and you won't be stuck with an outdated, but perfectly functioning, computer.

      Toughbooks, I hate them.

    2. Re:They cost about $4000 by couchslug · · Score: 2, Interesting

      When they are bought as an equipment item for a specific task, they shine. They are often integrated with military test systems where they need to last for years, and they do. They are not intended for people who will care about the initial or replacement pricetag.

      I like grabbing "outdated, but perfectly functioning, computer"s and tossing Linux on 'em.
      Even my CF-71 is still useful (in my shop, for reading vehicle manuals), easy to fix if I do damage it, and cost me about $160 plus some fiddling to make one out of two. They are a breeze to work on.

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  13. Trust me on this by quokkapox · · Score: 3, Funny
    An overconfident dad with a philips-head is much more dangerous than a four year old.

    You can take the computer away from the four-year-old. Your dad will want to try "one more thing".

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  14. Daylight Screen Standard? / $4169.95 by bill_mcgonigle · · Score: 2, Interesting

    the toughbook-30 looks fantastic in bright direct sunlight as it has a correct reflective LCD instead of a standard Laptop screen, IF ordered correctly.

    Can you order it without the correct screen? The Panasonic site makes it seem like it's standard.

    Most places do not buy the right gear when it comes to toughbooks because their accounting department craps their pants when they see the price.

    If so, Amazon has it listed for $4,169.95 which doesn't seem unreasonable, considering it's not hard to order a Lenovo ThinkPad for that much. I'm sure the specs aren't as good (fast/big/bells/whistles) but they're both 'high-end' notebooks, just with different requirements docs.

    Now, how are the Linux drivers? I understand the DoD uses them in this fashion, so I'm guessing 'good enough'.

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    1. Re:Daylight Screen Standard? / $4169.95 by NeilTheStupidHead · · Score: 2, Funny

      Even better, watching everyone else in the room crap their pants when you pick it up, single-handed, by the edge of the LCD cover and *throw* it across the room to a collegue. Or, when carrying it by the handle (which mine still has), using it as a door knocker. As a joke, I once used the cover to break open a stubborn walnut that broke a friend's cheap nutcracker

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  15. Re:not so tough by atcurtis · · Score: 4, Insightful

    we have been using them for over two years for some of our users, and have found them to be not so tough. Connectors come loose, screens crack and backlights fail. Thinkpads have proven much more reliable.

    Give users something and tell them it is tough and they will break it by being wreckless.

    Give users something and tell them it is fragile, there is a good chance they will treat it reasonably.

    Better to give a rugged notebook to someone who needs a rugged notebook due to the work that they do and tell them that it is not indestructable and that they should handle it as carefully as their job permits... Then it should last a reasonable amount of time.

    Just my 2 cents worth.

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  16. It is possible to kill the hard drives by fishandring · · Score: 3, Informative

    I worked at a company where they kept losing toughbook hard drives. They are not cheap to say the least because they reside inside a gel-suspension. Come to find out the techs were laying the toughbook at eye level on top of 15000 watt generators for extended periods of time monitoring the SCADA system. There's only o much vibration any hard drive can take...

    1. Re:It is possible to kill the hard drives by ratman69 · · Score: 2, Informative

      We are having a similar problem, I work for a fire department and we have mounted toughbooks in our Fire Engines right over the engine cowling. They all lasted about a year and then the Hard drives started failing at a ridiculous rate. I suspect its a combination of lots of vibration and lots of heat. Nice thing is Panasonic has been replacing them, no questions asks. They show up in 1 day, 2 max. The sales rep even gave us a few drives to keep on hand so we can repair them without having to wait for the replacement part to ship.

  17. bad workmanship by sentientbeing · · Score: 5, Funny

    The drop testing machine that's located at the Osaka R&D facility is one of only eight in the world, but unfortunately it wasn't working on the day we visited.


    Things just arent built to last these days . .

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  18. Re:Methods of torture by operagost · · Score: 2, Funny

    No good. Notebooks don't have testicles.

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  19. Re:not so tough by operagost · · Score: 2, Informative

    Sorry, but that's ridiculous. Thinkpads have nice hard disk protection, but drop an open one on the floor and the screen and hinge are DEAD.

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  20. Pretty Tough... by Wes+Janson · · Score: 4, Interesting

    Saw one take a dive off of the top of a moving patrol car, onto asphalt (moral of the story: don't leave laptops on top of cruisers). Popped a few things out the side, but everything slid back into place, and it booted right up. Dunno about long-term abuse, but I found that test pretty impressive. For organizations such as those, I can easily see how the extra cost for a Toughbook would be worth it. You'd make it back within a few months with the amount saved by not having to replace components and entire units all the time.

  21. Parts Quality Counts Too by robertc5 · · Score: 2, Insightful

    I used to use IBM Thinkpads. In fact; I went through four of em in as many years. Hinges broke. Power connectors broke, plastic case parts broke. And don't ask about the number of times I almost dropped one.

    After buying a Toughbook 3-1/2 years ago; I have not had one single problem. The laptop industry's dirty big secret is not that laptopls need to be ruggedized for real-world use but that most laptops are flimsy and are designed so that they are prone to break under normal use. Most have a very slippery, low-profile shape; but no handle. This often leads to the unit being dropped or being set down hard.

    Most users do not need ruggedized laptops. We do need laptops built well enough to be used by real people in the real world.

  22. Sound very familiar by rossz · · Score: 3, Funny

    Soaking, electric shock, heating and electromagnetic radiation are among the many methods of torture used.
    They just described my pending divorce.
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