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Verizon Wins Injunction Against Text Spammer

bulled writes "CNet is running a story illustrating the US court system's ongoing harsh opinion about unwarranted communications of any kind. Verizon Wireless recently won a lawsuit against a company that was delivering massive numbers of spam text messages to its customers. Specialized Programming and Marketing and Henderson was ordered to pay more than $200,000 in damages to Verizon Wireless, some two years after Verizon filed the suit against the company. In 2005 Specialized Programming sent some 100,000 emails to Verizon phones. Verizon now has an injunction against the Marketing firm, another win for a company that has developed a reputation for going after spammers."

92 comments

  1. What about outbound spam? by winkydink · · Score: 2, Interesting

    Good job taking care of inbound spam, but whan will they do something about spam emanating from their networks?

    https://nssg.trendmicro.com/nrs/reports/rank.php?p age=1

    See #5.

    --

    "I'd rather be a lightning rod than a seismometer." -Ken Kesey

    1. Re:What about outbound spam? by Anonymous Coward · · Score: 0

      How ironic that Verizon is "a company that has developed a reputation for going after spammers". Basically, they are just taking out their competition (i.e. the OTHER spammers)...

      My parents signed up for Verizon DSL, and are constantly bombarded with "here's an offer from one of our business partners we thought you'd like to get". So they pay verizon for the DSL, then verizon gets paid again by these companies to spam their inbox with "offers" that are "approved by verizon"... And as far as I could see, no way to turn this off.

      On top of that, I have repeatedly had to block email from Verizon (not just emanating from their network, but actually sent by Verizon) where they are trying to hire our IT staff away from us. Nice that we are a paying customer of theirs and they then try to screw us over by spamming us with offers to take away critical staff.

      Not to mention that Verizon does things like doing a return vrfy to the supposed senders email server to verify addresses, which actually does nothing other than make them a proxy for a DoS attack on that server.

      Sheesh...

    2. Re:What about outbound spam? by Moochman · · Score: 1

      My parents have Verizon DSL too, and have never gotten a single spam from them. Not one. Maybe it's because I made sure to go into marketing settings and turn off all communications. Maybe you should look into that one, instead of just complaining about it.

  2. what about the customers? by DJCacophony · · Score: 3, Insightful

    Thanks for stopping the spam, Verizon, but are you going to keep all those damages for yourself?

    --
    Slow Down, Cowboy! It's been 60 minutes since you last successfully posted a comment.
    1. Re:what about the customers? by TheMeuge · · Score: 2, Interesting

      Exactly.

      Where is the logic here - the company was ordered to pay $200'000 to Verizon, which already charged their customers $XXX for these text messages. So under the guise of "protecting their customers" they just made another wad of cash. I'll eat my shorts if they credit their customers for this.

    2. Re:what about the customers? by Jhon · · Score: 1

      ...because they didn't spend any money going after the spammer...

      If they were to cover their legal bills with that, then what ever's left over went to the "victums", I'd say "great".

    3. Re:what about the customers? by DJCacophony · · Score: 1

      The $200,000 was awarded for damages, not court costs. The only damage done was to the customers, who had to pay for the received spam messages. The $200,000 will obviously be in addition to court costs, or as you put it, money spent "going after the spammer".

      --
      Slow Down, Cowboy! It's been 60 minutes since you last successfully posted a comment.
    4. Re:what about the customers? by Jhon · · Score: 3, Insightful

      Yeah... that makes sense. However, is that cash in hand? Or would they be justified in keeping it as "damanges" for needing to address user complains/credits? I know two customers who spent time on the phone on more than one occation to get SMS credit due to spam. They got their money back, but Verizon spent "time/money" addressing/fixing their customer's problem.

      How much time/effort needs to be put in to determining who gets what?

    5. Re:what about the customers? by Anonymous Coward · · Score: 0

      well, how much time/effort does it take to give Verizon a swift kick up the pants for charging people to RECEIVE text messages in the first place? Except for possibly the extremely early days, customers have never been charged to receive communications on any UK mobile networks - are all the US networks really at least 15 years behind the rest of us?

    6. Re:what about the customers? by hunterkll · · Score: 1

      Yes.

    7. Re:what about the customers? by Scratch-O-Matic · · Score: 2, Funny

      If you can show that you received spam over the Verizon network during calendar year 2005, you will be eligible to receive a coupon for $5 off any qualified upgrade to your current service. Participating stores only. Two-year contract requirement may apply. Not applicable in conjunction with other settlements. Offer expires February 28th, 2007. Certain legal fees may be deducted from the $5 settlement amount; in some cases, if these fees exceed $5, a claimant may owe Verizon additional funds after a claim is filed. Offer not valid in CA, NC, MD, AK, HI, ND, SD, OH, OR, UT, ME, IA, FL, AL, or AZ.

      --


      Evil is the money of root.
    8. Re:what about the customers? by Kalriath · · Score: 1

      Exactly.

      Where is the logic here - the company was ordered to pay $200'000 to Verizon, which already charged their customers $XXX for these text messages. So under the guise of "protecting their customers" they just made another wad of cash. I'll eat my shorts if they credit their customers for this. You guys are charged to RECEIVE text messages in the US? What sort of backwards country IS that? Wow. With three cellphone providers here, not one of them DARES to charge us to receive text messages. And for a capped $10, we can send as many as 500 text messages. Obviously the USA isn't the best place to be if you don't want to suffer rampant overcharging.
      --
      For a site about things like basic rights, Slashdot users sure do like to censor "dissent".
    9. Re:what about the customers? by Anonymous Coward · · Score: 0

      Where are my mod points when I need them? I'd mod you funny, but only because there's no +1 Cynical.

    10. Re:what about the customers? by Brad+Eleven · · Score: 1

      Obviously the USA isn't the best place to be if you don't want to suffer rampant overcharging.
      Yes, exactly. We also feature no censorship, just post-broadcast overcharging of fines, rampant only when small groups wage organised complaint campaigns. OTOH, we really can get the overcharged fees back, but only with persistent niggling during regular office hours. See also REBATES, i.e., the monies promised are eventually delivered, but only after 90-120 days.
      --
      "Press to test."
      (click)
      "Release to detonate."
  3. Seriously by Stokey · · Score: 5, Funny

    Specialised Programming and Marketing and Henderson

    SPaMaH!

    Surely that's too good to be true!

    --
    Natsu gusa-ya, Tsuwamono domo-ga, Yume no ato
    1. Re:Seriously by Sobrique · · Score: 1

      Truth in company naming? How excellent.

  4. Irony. by garcia · · Score: 2, Interesting

    Clicking on a link and getting an unnecessary advertisement for Best Buy before being able to read the story.

    Also watching the number of FIOS broadband IP blocks that I have to ban skyrocket due to open proxies and SMTP spammers loving the large pipes.

  5. Unfortunately by Filip22012005 · · Score: 5, Funny

    $200,000 verizon dollars is only $2,000 US dollars...

    --
    When the policeman of the tie, rule you violate, hello punishment of the kitty?
    1. Re:Unfortunately by Anonymous Coward · · Score: 0

      Yeah, or only like, a tenner in gbp

    2. Re:Unfortunately by nick_davison · · Score: 1

      $200,000 verizon dollars is only $2,000 US dollars... You're only partially right.

      Whilst it's true, one Verizon dollar is only 10 cents (US), you forget the following:
      • 10c/dollar usage fee during regular business hours (which strangely continue until 9pm)
      • $5.99/month fee to be allowed to use your dollars during the 6pm-9pm chunk of time they think are regular business hours that no one else seems to consider so.
      • Dollars can only be purchased in $5 blocks.
      • Mandatory government currency fee of $2.50.
      • $5.99/month Dollar Insurance Fee, just incase your cheaply made Verizon Dollar(tm) bills fall apart and you need replacement.
      With all of these and others, whilst $200,000 Verizon dollars are only worth $2,000, you'll still strangely find your total bill coming in around $400,000 US.
  6. Good Job VZW by IwarkChocobos · · Score: 1

    I've had Verizon for over 2 years now, and I really don't receive any text spam. But I still say good. Now, share the wealth;)

    1. Re:Good Job VZW by otacon · · Score: 1

      Well Verizon reportedly has about 59 million customers...so that would be like $0.0033898305084745762711864406779661 USD Per subscriber. Have Fun.

      --
      In a world of acronyms, the words are the real victims.
    2. Re:Good Job VZW by IwarkChocobos · · Score: 1

      This is true. Now I await my bill with the "Spam reward refund" listed on it for $.0003. =D

    3. Re:Good Job VZW by Aqua_boy17 · · Score: 1

      I don't either, but I do get a lot of unsolicited voice messages, mostly recordings from Time Share companies telling me I've won a free vacation. I never give out my Verizon number, so all I can think of is that these are from an auto-dialer program that's just looking to get lucky. The caller ID is always blocked on these calls. So now if I see 'restricted' on my LCD, I just don't pick it up. But it still annoys the crap out of me.

      --
      What if the Hokey Pokey really is what it's all about?
    4. Re:Good Job VZW by thePowerOfGrayskull · · Score: 2, Interesting
      There's a simple solution that's been 100% effective for me: the National Do Not call registry

      A month after signing up, ALL for-profit telemarketing calls have stopped. The only ones that remain are the not-for-profit-beg-for-money-so-80%-can-go-to-the- telemarketing-company variety. While annoying, it's a lot less than it used to be.

      If they're calling your cell phone, that's against the law.

    5. Re:Good Job VZW by Aqua_boy17 · · Score: 2, Interesting

      Interesting, thanks. We registered our home number when the do-not-call registry first went on line and I don't remember if they had an option for mobile numbers then. As to your second link, I think I knew this was illegal but what's your recourse when the offending number is blocked? Last time I tried calling Verizon, I was on hold for a very long time. Perhaps I'll try the website. Thanks again.

      --
      What if the Hokey Pokey really is what it's all about?
    6. Re:Good Job VZW by thePowerOfGrayskull · · Score: 1
      Glad I could help. Another useful doc I just found is this page at the FCC, where they also do say that you need to add your cell number to the DNC list (which was actually news to me, as well). Once that's done, and if you're getting calls after 30 days, they provide a number for complaints/violations.

      ::goes to register his own cell number there::

    7. Re:Good Job VZW by indian_rediff · · Score: 1

      When I first registered my home phone there was no restriction on which number I was registering - so I got my (and my wife's) cell phones also added.

      This brings to my mind another thought - around the beginning of second quarter 2008, a whole lot of people are going to have their registrations expiring. These telemarketing companies are going to be jumping on those expirations and we will definitely see a whole slew of complaints of violations - which may be perfectly legal because of the expiration - of privacy by means of late night phone calls. This will be an interesting time to see what happens.

      Will the registry send out an alert asking people to renew their registrations? Will people follow thru on a timely basis? Will the renewal be a simple 'Yes - please renew' button on the e-mail? Inquiring minds want to know ...

      --
      All views my own. Anyone else with the same views needs to have his/her head examined.
    8. Re:Good Job VZW by CodeBuster · · Score: 1

      Isn't there a way to set the caller ID options on your cell account to 'unblock or I won't take your call' similar to the ones available on land line phones? That way the caller can either chose to 'disable caller ID blocking for this call only' (or future calls to this number if the options are that advanced) OR abandon the call. They could still spoof the caller ID I suppose, but at least they have to present *some* form of identification which is probably better than nothing or 'private call'. This way you can chose to either 'decline the call' OR 'accept the call' if they unblock AND a caller ID is shown with the options 'this time only' OR 'always allow this caller ID from now on' OR 'always block this caller ID from now on'. This would be nice, but most cell providers probably do not offer this type of advanced caller ID filtering or at least they want to charge you out the ying yang for it.

  7. Sprint sends me SMS advertisements every day by gelfling · · Score: 4, Interesting

    About one in 10 SMS messages I get are from Sprint (I'm a Sprint customer) advertising a service, ringtone or some other downloadable. So excuse me while I don't feel Verizon's pain.

    1. Re:Sprint sends me SMS advertisements every day by Anonymous Coward · · Score: 0

      Verzion has never sent me an SMS, so it's your own fault for dealing with Sprint instead.

    2. Re:Sprint sends me SMS advertisements every day by Secrity · · Score: 1

      I have been a Sprint customer for over 5 years and have never received any spam from Sprint.

    3. Re:Sprint sends me SMS advertisements every day by way2trivial · · Score: 1

      verizon sent me one, in three years of service, to tell me high-speed data was now active in my home zip/region....

      (I already had data, and had already been using.noticed the increase for about 3 days) but I consider that ok...

      --
      every day http://en.wikipedia.org/wiki/Special:Random
    4. Re:Sprint sends me SMS advertisements every day by blackdefiance · · Score: 2, Informative

      If you respond to one of those messages with "STOP" they'll opt you out. Sprint's policy is to have opt-out instructions in all outbound marketing SMS; if you call them to complain they'll generally take it pretty seriously.

    5. Re:Sprint sends me SMS advertisements every day by gelfling · · Score: 1

      thanks that's good to know

  8. Letter by slapout · · Score: 5, Funny

    Dear Verizon,

        Can you please sue my carrier, Cingular*, for all the text messages they send me?

    Thanks

    * Cingular is soon to be part of AT&T, not the AT&T we all remember, but the new AT&T that was SBC until they renamed themselves AT&T after they bought what was left of AT&T after they ran themselves into the ground. Not to be confused with AT&T wireless, that was sold off to Cingular and them merged in with them.

    --
    Coder's Stone: The programming language quick ref for iPad
    1. Re:Letter by daeg · · Score: 3, Interesting

      I hate the spam I get from Cingular. I've called several times about it, replied back with "STOP" like they tell me to, all to no avail.

      Cingular even refuses to turn my text messaging off (I never use it, I hate text messages).

    2. Re:Letter by Anonymous Coward · · Score: 0

      * Cingular is soon to be part of AT&T, not the AT&T we all remember, but the new AT&T that was SBC until they renamed themselves AT&T after they bought what was left of AT&T after they ran themselves into the ground. Not to be confused with AT&T wireless, that was sold off to Cingular and them merged in with them.

      I'm confused.
    3. Re:Letter by Anonymous Coward · · Score: 0

      Whenever I get one of those "wanna buy a ring tone" spams from Cingular, I dial 611 and ask the same question. Repeatedly. Like over and over. I have a Bluetooth hands free head set, and so I call whenever I'm driving to and from work, or waiting in line at Walmart.

      The initial, confused silence, is followed by "...I don't understand...", to which I explain that I don't want to buy one either and that they are intruding on my privacy by sending this crap. They insist on me providing my SSN in order to stop, which I flatly refuse -- they say it's for "security" so other people can't make annoying changes to my account, ironically. I still refuse. They should gain my permission in order to send it, not to stop it.

      I ask for supervisors when the first line rep sounds like they are ready to hang up. When it gets down to them stubbornly blocking on saying they can't help me without the SSN, I asked what she was wearing, just for fun.

      Usually the TXT message stop, for a period of a couple months. Then they bother me again. So I bother them right back.

      Please adopt this same strategy. Maybe all those stupid marketeering MBA's from the the 80's and 90's will eventually get less influence, and corporations will re-adopt the old, customer-friendly attitudes.

    4. Re:Letter by tighr · · Score: 1

      Cingular even refuses to turn my text messaging off (I never use it, I hate text messages). Really? Because Cingular refused to turn my text messages on under my old plan if I called them up. For the longest time, I'd have people saying to me, "didn't you get my text? We went to a movie or blah blah" when Cingular never delivered them. I've never been a big text messager, but I figure I should at least read what my friends are sending to me. The good thing was that I never paid for these non-existant text messages.
       
      The problem fixed itself when I cancelled that plan to start a new plan when I moved after college. Of course, now that I actually get text messages, I realize how useless they are. If I get one more text that simply says "yes" from this one friend in particular, I'll strangle her.

      I don't see how these companies get off charging 10 cents each way (I heard it was 15 cents now?) for these messages, especially when they are only 168 bytes each. Then they turn around and charge 1 penny per kilobyte of data (also a ripoff, but less of a ripoff.)
    5. Re:Letter by tighr · · Score: 1

      They insist on me providing my SSN in order to stop, which I flatly refuse -- they say it's for "security" so other people can't make annoying changes to my account, ironically. If I recall, they only ask for your last four digits. And since they already have the whole thing anyway (you already supplied it when you signed up), plus they have you on their caller ID when you call 611 from your cell, I don't exactly see it as a super-duper major invasion of my privacy to provide it. Maybe they should be requesting some alternate form of identification other than last four SSN, but its fairly innocuous. You're just being an ass.
    6. Re:Letter by dabraun · · Score: 1

      The initial, confused silence, is followed by "...I don't understand...", to which I explain that I don't want to buy one either and that they are intruding on my privacy by sending this crap. They insist on me providing my SSN in order to stop, which I flatly refuse -- they say it's for "security" so other people can't make annoying changes to my account, ironically. I still refuse. They should gain my permission in order to send it, not to stop it.


      They already have your SSN, it's on the screen in front of them, they are only asking as a means to validate that it is you on the phone and not someone who stole your phone (they also know it's your phone calling, even more reliably than 911 knows since it's their network.) You're only making your own life more difficult our of "principle" - if only I had enough time to waste on such useless ventures.

      FWIW - I never opted in or out of anything and I get about one message per year from Cingular. Given that they don't charge for these messages and they are my cell provider I really don't consider this spam.
    7. Re:Letter by bendodge · · Score: 3, Informative

      According to the Federal Government, you are not required to give your SSN to anyone but the Federal Government (think IRS) and your employer.

      --
      The government can't save you.
    8. Re:Letter by Bearhouse · · Score: 1

      Yeah, and then your employer then gives it to everybody else. Or lets it get stolen.

    9. Re:Letter by Anonymous Coward · · Score: 0

      Oh I am definitely being an ass. A pain in the ass. That is the intent.

      I don't consider it a waist of time to do this while I'm commuting or waiting in line at Walmart -- rather, it is multitasking with a the purpose of waisting THEIR time.

      Perhaps they will figure out that people really don't want this junk, or at least this intrusive approach to pitching whatever they are selling.

    10. Re:Letter by jackbird · · Score: 2, Informative
      And your bank(s), brokerage, or any other place that pays you interest. And any entity that pays you as a consultant. And any of those entities' accountants.

      If you consult for small businesses, your SSN is laying around on W9 forms god knows where, protected by god knows who.

    11. Re:Letter by tighr · · Score: 1

      According to the Federal Government, you are not required to give your SSN to anyone but the Federal Government (think IRS) and your employer. Which only makes me wonder how all these "privacy zealots" got their contract subscriptions in the first place (not including pay-as-you-go, I'm talking the two year contract variety). If only they had flat out refused to supply their SSN when they signed up, since its not required, then Cingular/Verizon/whoever would not have it. Since they did supply it, and subsequently refuse to verify it, it seems a bit hypocritical.
    12. Re:Letter by maxume · · Score: 1

      Perhaps she is somehow getting the messages that you missed earlier?

      --
      Nerd rage is the funniest rage.
    13. Re:Letter by tighr · · Score: 1

      My idea of a useful text message is one that conveys the most information in a short amount of time. If I'm paying 10-15 cents for it, and I have a certain amount of allowed characters, I might as well use it. So I'll send something like, "Hey, are you going to be free tonight, and do you want to go out somewhere? You pick, I'll meet you there." Then I'll get a response back saying "Yes", which conveys to me very little amounts of information. So now I've got to send a follow up to clarify more information.

      All of this could have probably been done more efficiently speaking over the phone, but some people just insist on using texts or not answering their phones or whatever. Either way, I ended up getting unlimited data plan, which includes 1000 messages (Cingular, this plan should just be unlimited messages... be reasonable.). I only end up using about 50-100, mostly MMS.

    14. Re:Letter by Phroggy · · Score: 1

      That's interesting, I've been with Cingular for about a year and a half and haven't had a problem. I honestly don't remember for sure if I've ever gotten spam from them - if I have, it certainly hasn't been more than 3 or 4 times, total.

      --
      $x='S24;r)>63/* h@<5+oZ)32"5cz';$me='phroggy'x$];
      $x=~y+ -xz+\0-Tx+;print$_^chop$me for split'',$x;
  9. HOWTO:Avoid Text Messaging Spam by wiredog · · Score: 2, Informative

    Have your cell carrier turn off text messaging on your account. Worked for me.

    1. Re:HOWTO:Avoid Text Messaging Spam by IwarkChocobos · · Score: 1

      But then of course there are people who actually use test messaging. They get the spam...and lose the amount of legit txt's they can get. I mean, it's only a small cost, but it's still annoying.

    2. Re:HOWTO:Avoid Text Messaging Spam by KDR_11k · · Score: 1

      Great idea, could just as well disable the sound your cellphone makes when you get a message and ignore them.

      --
      Justice is the sheep getting arrested while an impartial judge declares the vote void.
    3. Re:HOWTO:Avoid Text Messaging Spam by Larry+Lightbulb · · Score: 1

      And have your ISP turn off email for your account, you won't get any regular spam either.

    4. Re:HOWTO:Avoid Text Messaging Spam by aztracker1 · · Score: 1

      I've actually considered doing something like that.. simple not doing email anymore, and using the various IM screen names I have... faster, more reliable, and less spam...

      --
      Michael J. Ryan - tracker1.info
  10. Mr two faced system by Anonymous Coward · · Score: 1, Insightful

    I wonder how harsher the sentence would be if it was some "hacker" kid who was sending the spam.

    $200,000 seems pretty cheap for a computer crime, He should have got life in jail and a $1,000,000 fine.

  11. A good reason to be a Verizon customer by Nom+du+Keyboard · · Score: 1
    company that has developed a reputation for going after spammers.

    That's a good reason to be a Verizon customer. Didn't they also fight the RIAA as much as they could about turning over Internet subscriber information?

    --
    "It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
    1. Re:A good reason to be a Verizon customer by Kanaka+Kid · · Score: 1

      Huh? Verizon is still listed as Number 1 in Spamhaus' ISP spammers. http://www.spamhaus.org/statistics/networks.lasso That's irony.

    2. Re:A good reason to be a Verizon customer by 8-bitDesigner · · Score: 1

      And didn't they cut email service to an entire segment of the internet last year?

    3. Re:A good reason to be a Verizon customer by Anonymous Coward · · Score: 0

      That's right. I still have this in my webshop code:

      if (email.contains("verizon")) {
          throw "Sorry, we cannot accept orders from users of Verizon email because "
                      "Verizon blocks email from outside the United States, so we are unable "
                      "to send your credit card receipt. Perhaps you have another email "
                      "address that you can use? If not, please change internet service "
                      "provider and try again.";
      }

  12. text spam refunds to customers? by amigabill · · Score: 1

    Verizon now has an injunction against the Marketing firm, another win for a company that has developed a reputation for going after spammers."

    Good for Verizon. But what about the peasants who use Verizon? I got a wrong-number text message once (no texting in my plan, I have to pay 10cents per tet received), and Verizon made me pay for it. OK, only a few cents, but a few cents times how many wrong numbers or spams can add up to some nice income for Verizon. Do the people receiving these spams have to pay for them like I had to pay for that wrong number text? If so, do they get a refund now?

    After paying my 10 cents for that unwanted wrong-number text sent to me, I blocked all text messages, from anyone and everyone. If Verizon had credited that dime, texting would still be possible on my phone, and they could still be making money off legitimate texts. They chose for it not to be possible to make money from texting on my phone.

    1. Re:text spam refunds to customers? by Anonymous Coward · · Score: 0

      I thought I lived in some weird backwards European country but you actually have to pay for incoming text messages? Talk about backwards... next you'll be telling me you have to pay for incoming calls as well

    2. Re:text spam refunds to customers? by Anonymous Coward · · Score: 0

      Charging for texting is a scam. It's less bandwidth than a voice, but they charge you up the ass for it.

  13. Great! Now, fix my damn service, Verizon! by B_tace · · Score: 1

    I know I am being a bit picky but I would be even happier about this if I could get Verizon to give me the service I used to get from my previous provider.

    Examples:
    1) I received an important international call and my Verizon phone dropped it. I tried to call back, only to get a message saying I can't make international calls. I call the Verizon support to add international calling to my plan (already have unlimited data/etc). They told me that even though I paid my phone bill, because I signed up in the last 90 days they couldn't let me make international calls. Geez, thanks!

    2) Anytime I try to download a ringtone or something like that from their website, my blackberry is not in their list of phones to download stuff for. I had the same model BB with my last provider and I downloaded ringtones effortlessly.

    3) I have a ton of calls where when I answer, either the caller can't hear me or I can't hear them. We have to call each other 2-3 more times before we get a decent connection. This happens with many different ppl I call, including other Verizon phones.

    1. Re:Great! Now, fix my damn service, Verizon! by Tweekster · · Score: 1

      Well ever since they have spent the millions claiming they have the fewest dropped calls you knew they had serious network issues.

      SOP: instead of fixing the problem, lets run an ad campaign saying we dont have a problem

      --
      The phrase "more better" is acceptable English. suck it grammar Nazis
    2. Re:Great! Now, fix my damn service, Verizon! by B_tace · · Score: 1

      I think its Cingular who claims to have the fewest dropped calls. Verizon claims to have the largest network.

  14. Avoid Verizon by Anonymous Coward · · Score: 0

    I would avoid using Verizon. My two year contract is up this April and I am not going back. I have more dropped calls with them than I ever had with Sprint or Cingular. Worse still are the times when the calls don't even go through, or the person on the other end sounds like they've been smoking for 40 years. I have used 3 phones with their company and lived in two different states with the same problems.

    I have decided that I am going to switch to Skype full time. (For my home solution) I am buying a new WiFi only phone to use on my wireless network, and will pay $28 for unlimited SkypeOut and $38 for SkypeIn for a year. Then I might buy a T-Mobile prepaid package for a year (for emergencies) and dump Verizon all-together.

    I could probably save about $500 a year by doing that. I HATE VERIZON, worst customer service ever.

    1. Re:Avoid Verizon by IwarkChocobos · · Score: 1

      Wow, I've never had a problem with VZW. I never get random dropped calls, hell I get reception in basements and sometimes the subway. Their customer service for me has also been great. Looks like you just got all the bad luck with them I guess.

    2. Re:Avoid Verizon by Anonymous Coward · · Score: 0

      It's quite possibly it is just the area I am currently in. My fiancee's phone has the same issues, as well as a couple of people we know.

      In any event, I'll probably be here complaining about skype in a couple of months.

  15. Customers lose again by dmccarty · · Score: 1

    So Verizon charges its 100,000 users $10,000 to get spam text messages, then wins $200,000 from the company that sent the spam? Sounds like a win/win...for Verizon.

    --
    Have fun: Join D.N.A. (National Dyslexics Association)
  16. Question about Verizon text plans by LordEd · · Score: 1

    On my Rogers plan, inbound text messages (up to 2000, i think) are included regardless of your plan. You are only charged for outgoing messages.

    Does Verizon charge for inbound text messages? If so, how much?

    If Verizon does not charge for inbound text messages, then they are entitled to that cash because spam has annoyed their customers (damaging customer relationships) and added to their over air bandwidth costs.

    1. Re:Question about Verizon text plans by winnabago · · Score: 2, Funny

      Does Verizon charge for inbound text messages? If so, how much?


      Yes, 2 cents from 2003-2005, 10 cents 05-07, and recently it was raised to 15 cents. That's .15 dollars, for those counting.

      It's really amazing that they do this. You can't set up blocks or even turn off messaging at the hardware level, so whatever gets sent, you get. It's most American providers though that do this, so it's not likely to change anytime soon.
      --
      Dammit Otto, you have lupus.
    2. Re:Question about Verizon text plans by jamar0303 · · Score: 1

      Such is the advantage of GSM. I have a Sanyo phone (yes, they made one or two UMTS phones) that can block text messages at the hardware level (not sold by the carrier, bought separately unlocked for $25).

      --
      OSx86 FTW
  17. wait.. by fmobus · · Score: 1

    I don't get it... People get charged for receiving text messages in the US? That doesn't make sense to me. In my country, only the sender is charged and I rarely get spam.

    The bottom line is: you should not be charged for something you can't choose not to receive. For instance, you can refuse to answer a phone call when you are in roaming mode if you don't want to pay, but you can't refuse to receive an undesired text message.

    1. Re:wait.. by LMacG · · Score: 2, Informative

      Mobile phone service and charges rarely make sense in the US. We are charged for making and receiving calls, for sending and receiving text messages, and in general most phones are completely locked down so they can only be used with the provider you bought the phone from.

      --
      Slightly disreputable, albeit gregarious
    2. Re:wait.. by Anonymous Coward · · Score: 0

      Unlike most other countries, email-SMS gatewaying and text alerts (news flashes, weather reports, stock reports, etc.) are generally free in the US. The US per-message SMS reception cost is generally lower than the cost of alerts overseas.

      I used to have text alerts to my UK phone service. I had to drop it when they started charging something like 15 UK pence (that's about $.28 US) for an alert. For a while, I had a US-based alert provider send free alerts to the email-SMS gateway, but then they started charging for that too.

      There still are a few US carriers which offer free incoming SMS, but the trend is definitely to charge for SMS sending and receiving. Most people buy a package that bundled a certain number of SMS messages monthly.

  18. that is why it is illegal to send unsolicited txt by Anonymous Coward · · Score: 1, Interesting

    If incoming text messages were free in the US, then Verizon would have lost this lawsuit.

  19. Wait a minute! by jhfry · · Score: 2, Interesting

    Every time one of this spammer's messages hit my phone I was charged $0.10, and verizon is pursuing damages?... seems like Verizon is double dipping a bit.

    I wonder if they aren't "evil"!

    They could allow a spammer to operate for a significant period of time, increasing revenue from those of us who don't have text messaging on our accounts. Then they shut him down, and get royalties. Finally they look good in everyones eyes, when in reality they made a decent chunk of change for no real work.

    You can't tell me it's that difficult to determine where the messages came from... they probably could have shut him down sooner, but it wasn't worth the effort yet... mostly because they were not getting overwhelmed with calls to have text messaging charges dropped.

    Hmm... I so hate to be one of those conspiracy theorists.

    --
    Sometimes the best solution is to stop wasting time looking for an easy solution.
    1. Re:Wait a minute! by Adambomb · · Score: 2, Informative

      No tin-foil-hat brand for this one, Its widely accepted in canadian telecomm call centers (not mentioning any names) that this is EXACTLY the strategy behind most spam sms policies.

      Verizon just realized you can push PR at the same time as double dipping as you say =)

      --
      Ice Cream has no bones.
    2. Re:Wait a minute! by Anonymous Coward · · Score: 0

      What? You mean that you don't call Verizon customer care to get an SMS spam taken off your charges?

      Lots of people do this (and Verizon will remove the charge). It costs Verizon several dollars to credit the customer 10 cents each time a customer does this; don't forget than 800 number calls cost them money, not to mention the time of the customer care person.

      I have no sympathy for Verizon incurring that cost -- if they charge for incoming SMS they have to expect that people will call to get inappropriate charges removed. But yes, Verizon has plenty motivation not to want SMS spam.

    3. Re:Wait a minute! by Adambomb · · Score: 1

      Caveat: widely accepted might be a bit of hyperbole. It certainly was at the call centers I have worked for, for two of our four major providers here in canada.

      --
      Ice Cream has no bones.
  20. Re:that is why it is illegal to send unsolicited t by dreamlax · · Score: 1

    Texting in NZ is very cheap. It's free to receive and with most providers, $10 kiwi ($7 US) will allow you to send 500 SMS messages. Texting in NZ is far more popular than calling among the lower and middle class, especially in the teenage group, and because of this, both (yes, we have only two) service providers base a lot of their pre-pay and on-account plans around sending texts.

    Even though SMS messages are so popular, the only advertising I ever receive is from my service provider advertising either cheaper rates or offering special deals. Obviously I can't speak for everybody, but if there was a well known spam issue with texts then I wouldn't be saying there isn't.

    The two service providers we have are Telecom (former government-owned, largest company by value in NZ) and Vodafone. Neither are very reputable for being cheap; and I've never heard any complaints about people receiving spam. Text bullying is the biggest issue here in terms of SMS.

  21. Look at the numbers by SkorpiXx · · Score: 1

    Verizon's market capitalization is just over 100 billion dollars, so 200k is a drop in the ocean in comparison with the company as a whole. I speculate that the company was trying to run SPaMaH out of business rather than trying to turn a profit.

    --
    bah.
    1. Re:Look at the numbers by tlhIngan · · Score: 1

      Verizon's market capitalization is just over 100 billion dollars, so 200k is a drop in the ocean in comparison with the company as a whole. I speculate that the company was trying to run SPaMaH out of business rather than trying to turn a profit.


      Actually, it's because the spammers are costing Verizon money. Think about it - if spamming via SMS is successful, then more people won't go for (overpriced) text packages, thus costing Verizon money. If by going after spammers it clears up their network for a large majority of users, they will merrily continue to text away running up their phone bills.

      After all, the recipient pays for every text received. If they get a few spams that cost them real money, they either will make sure they disable text reception, and likewise they won't send texts. It's a variant of "sender pays" where "recipient pays". And if they're paying for every spam received...
  22. Cingular SMS spam by Anonymous Coward · · Score: 0

    I also get spam from time to time on my Cingular phone. Calling them to complain is basically a waste of time. Their "solution" is to disable receiving SMS for your phone number. I'm looking for a new carrier, but they are pretty much the only game in town if you want decent coverage AND a GSM phone so you can take it with you when you travel (I go to Asia a lot).

  23. The 10 Worst Spam Service ISPs by mopflite · · Score: 3, Informative

    Guess which ISP is ranked as the world's worst by The Spamhaus Project, in terms of "the few networks who, out of corporate greed or mismanagement, choose to be part of the problem"?

    http://www.spamhaus.org/statistics/networks.lasso
    http://www.spamhaus.org/sbl/listings.lasso?isp=ver izon.com

    Before rushing to praise Verizon, consider that Verizon are knowingly and unrepentently hosting more of the world's hardcore spam operations than any other network, anywhere in the world.

  24. Verizon cares about spam? by don_bear_wilkinson · · Score: 1

    another win for a company that has developed a reputation for going after spammers.

    I had no idea anyone was under the impression that Verizon gave a shit about SMS spam.

    I mean, I know that if you complain to customer service you can get a credit for text spam. But that's not what I need or want. I want a whitelist feature. Not the blacklist that they give you. With only like 15 entries possible. I want a simple whitelist; if it's not my alert server or my girlfriend or my best friend, I don't want the text message. You would think that that would be easy to do. A simple filter.

    But after 3 years of asking, I still don't have it. So, I turned the whole feature off for my number. Now they don't get any money from me (My plan does not include a TXT allowance, so they could make a few dimes off of me).

    --
    In Nature, stupidity is a capital offense. In human society, too many get off with less than a warning.
  25. Verizon Wireless != Wireless by Anonymous Coward · · Score: 0

    just for all you flamers... Verizon Wireless (company in this article), is not Verizon (ISP/Telecom).

    They split it off years ago and to this day VW has good customer service (at least on the west coast), and Verizon (ISP/Telecom) sucks.

  26. Wow did they get away easy by Snaller · · Score: 1

    Only $200,000 ?! Those amoral creeps should have been slapped for several billion!

    --
    If Google really cared they would fix Android Chrome to reflow text, instead of discriminating
  27. OK, but what recourse can we take? by bjb · · Score: 1
    I've probably paid about $1.30 to Verizon over the last year in text fees from spam. I never followed up with it because I imagine spending 5-10 minutes on customer support arguing that I just got charged $0.10 and that it should be reversed. I'm sure I'd also spend 4 minutes of that trying to turn down a plan that includes texting (so I wouldn't have to worry about the once in a while messages.. feh).

    What to do? My time is not worth that phone call, but I'm bothered by the fact that I am paying money to Verizon for something that I shouldn't be paying for. What is worse is that apparently Verizon is making out on both ends - they received thousands of dollars in damages? OK, add all the dimes that people like me paid for spam text messages. Yeah, nice deal for Verizon and THEY look like the victim!

    Has anyone bothered with reversing the charges from a spam? I've never bothered before, but after reading this article I'll be sure to call customer support the next time it happens.

    --
    Never hit your grandmother with a shovel, for it leaves a bad impression on her mind...