Is Comcast Heading the Way of the Dinosaur?
CasualRepartee writes "Comcast has been one of the most successful cable companies in the world; in many parts of the U.S., Comcast sits pretty on huge user bases that don't have many viable high-speed internet alternatives. However, poor customer service, slow speeds and generally poor business practices could make the once-great internet giant another extinct dinosaur, no ice age required.
The fact of the matter is this: Comcast is no longer the biggest and the best. Cable is taking a distant back seat to Verizon's FiOS (fiber optic service), which delivers speeds up to 50 Mbps download and 10 Mbps upload speeds. Unlike Comcast, FiOS delivers the full range of bandwidth to each user, whereas Comcast users are forced to share bandwidth with other users on the same coaxial cable, causing speeds to fluctuate dramatically with usage."
And if the pipe is before your destination, then you're going to be sharing bandwidth, FIOS, Cable or DSL.
Dealing with their bureaucracy is a nightmare - especially if you are trying to get a clarification on whether their commercial TOS allows paid WiFI hotspot access. Inconsistent policies, customer service from hell, a pricing structure more suited to the "we're the phone company - we don't care - we don't have to" days...I can only hope that Comcast is indeed due for a long permament swim in a nice tar pit.
Something to note -- Verizon has deployed a symmetric plan. In select areas it's 25Mbps both up and down. In other areas it's 15Mbps up/down. Check dlsreports.com for details.
--
# Canmephians for a better Linux Kernel
$Stalag99{"URL"}="http://stalag99.net";
I have at various times been both a Verizon and a Comcast customer. I must say that having to choose between the two for fast internet service is like being give the choice of having you right arm and leg cut off or your left arm and leg (not talking price per say.) You are pretty screwed no matter what you pick.
Any body else have the dubious honor of having been with both of these companies?
As if Verizon's customer service somehow *isn't* atrocious. Ugh. There's no good option here.
This story assumes two things:
1. That FIOS is available for people. The actual availability is limited.
2. That, since you are really interested in the latest Comcast news about P2P, a majority or even a large minority must also be interested. They aren't.
That second one is a hard lesson for people to learn. Just because you care about something doesn't mean anyone else will care or should care. Don't mistake your wishes for reality.
And here, I have the choice of DSL from Qwest or cable internet from Comcast. Dsl is cheaper, but significantly slower (since I can't get anything but the basic service due to distance issues).
Note to Comcast: I am sorely tempted to switch back to Comcast, but there is no way I will until you quit screwing with traffic; believe it or not, I use torrents to get legit software (linux distros and some commercial software that *gasp* I have paid for), and I can't afford to have this kind of traffic disrupted. So for me, slow dsl is the only viable alternative.
I Am My Own Worst Enemy
Oh, well, I'd better go get Verizon right now!
*sigh*
They don't even really try to hide it any more, do they? This "article" reads exactly like a DSL ad.
Anyway, no, Comcast isn't going anywhere. They have a monopoly in several markets like a lot of other cable companies and so they wouldn't be going anywhere regardless of their level of suck.
It's better to vote for what you want and not get it than to vote for what you don't want and get it.
- E. Debs
comcast used to not piss me off. Then the other day my hd/dvr 4 year old box died. Now they want to charge me 32.50 to come and fix their equipment.
The fact of the matter is this: Comcast is no longer the biggest and the best. Cable is taking a distance back seat to Verizon's FiOS (fiber optic service), which delivers speeds up to 50 Mbps download and 10 Mbps upload speeds.
The fact of the matter is that I *can* get cable (well, not Comcast is this area but Charter instead) but I cannot get FiOS. I still find it hysterical that McLeod fiber runs less than 100 feet from my backdoor (nothing in between me and it) and I cannot get any Internet benefit from that cable.
A.) Comcast has over 12 million High Speed Internet users. They aren't going away anytime soon.
B.) DOCSIS 3.0 roll-outs, which are already started in test areas and expected to hit 25%+ in competitive Comcast markets in 2008, allows 450+ Mbps download and 125+ Mbps upload per channel in a node. For those not in the know, a node is where bandwidth is shared, and can feature many channels. Comcast is already planning to roll out 50 Mbps speeds, followed by 100 Mbps as it becomes competitive.
Bandwidth will continue to be competition-based, and Comcast is far from down and out.
Interested in open source engine management for your Subaru?
...not "distance". :P
"People" using "unnecessary" quotes should be "shot".
It's been my experience that every ancient monopoly with horrid customer service, horrid technical service, and outdated technology typically stays around forever. If their market starts to shrink, they'll just flog the ever-dwindling market harder and harder. It's as if they exist to extract some kind of penance from the populace for sins committed in past lives or something.
"No problem. I have the capacity to do infinite work so long as you don't mind that my quality approaches zero."-Dilbert
Comcast is getting OnDemand TV out to their subscribers. They also have their eggs in more than one basket with increasing revenues coming in from arena management and programming with VS. and several regional sports nets challenging Fox Sports Net.
Comcast is my cable provider. I don't like the way they operate, but I'm not switching and losing OnDemand TV and my local NBA team games as a result.
http://www.engadget.com/2007/11/30/comcast-ceo-sees-160mbps-internet-in-2008/
See also LightReading:
Comcast Closes In on 100 Mbit/s
Comcast may not be the fastest today, but they don't appear to be sitting around doing nothing either.
One of the most annoying aspects of internet culture is the constant following of this formula:
1) Determine who is the market leader, or at least very large and strong
2) Declare them DEAD. EXTINCT. HISTORY.
3) ???
4) Profit!
How exactly is ComCast supposed to die? Everyone gets rabid about their service, and goes... where? FIOS is only in a tiny percentage of Verizon's US installed base. If you're not in a major metro area, you may never get it.
Cable has solved the last mile problem. DSL is pretty much everywhere, too, because POTS laid the last mile as well. Alternatives? Municipal wireless? Seems to be dying rapidly. Satellite? Very slow.
OK, that's enough. Back to the blind, knee-jerk, ill-fated shrieking of doom already in progress... ("Microsoft? DEAD. MPAA? EXTINCT. RIAA? DINOSAUR. Proprietary software? HISTORY.")
Yes, any idiot can see that FTTH is the way to go, but Comcast and AT&T aren't run by just ANY idiots. Running fiber is a one-time expense, a big one to be certain but once it's in place you're good for the foreseeable future. Now, Comcast could get away with milking their hybrid fiber/coax plant for a while longer if they'd simply devote more bandwidth to Internet instead of TV, especially if DOCSIS 3 modems work, but AT&T has no such excuse. Spending lots of money on fancy electronics to get their antiquated copper plant to provide a measly 27Mbps aggregate bandwidth from the fiber node to the home (FTTN) rather than do things right the first time is going to go down in the B-school books as one of the most penny-wise, pound-foolish decisions in history. Hello, regular HDTV feeds are 20Mbps and recompressing those so you'll have enough bandwidth left for Internet, VoIP, and one measly SDTV channel makes HDTV look like an overgrown YouTube video (I exaggerate... slightly).
The sad thing is that the measly 6M/1M "Elite" tier Internet service AT&T U-verse offers is usually superior to Comcast and cheaper too. If they'd have been a little smarter they'd have skipped TV entirely (and those expensive settop boxes, TV channel fees, etc) and used all the bandwidth for Internet... assuming that they absolutely, positively won't run fiber like Verizon.
I have to disagree with the notion that we have to wait for the existing monopolies to correct their rectal-cranial inversion. It is possible for a new company to build FTTH. Having a separate company run fiber that various competing companies can plug into, as CANARIE describes, makes a lot of sense. Such a dark fiber net could be municipally run, or maybe the electric companies would like another revenue stream.
Two sources:
Why, of course. If there's something you don't know about, it's got to be a media lie, right? Well, welcome to reality: cable is a shared backbone. It's an artifact of the design of cable television networks, and it's cable's biggest problem. This isn't "press puffery," it's a real problem for these people. Right now it doesn't come up much because the backbones can handle 5 megabit times 1500 customers. However, the big reason it took so long to deploy ADSL2 was because it required the phone companies to gut their infrastructure and lay down more capacity. DOCSIS 3 is going to do the same thing to the cable companies.
Please stop pretending to know things you don't actually know. Grandparent was quite correct - cable is a shared connection, and it's going to hurt the cable companies pretty badly in about two years. This is the nature of the technology. Read a book.
There's no such thing as a "FIOS back end". Fiber is a discrete network like ethernet. If you and your neighbor have FIOS, and you connect to your neighbor, it goes from you to your phone pole to their phone pole to them. It doesn't go to any "back end". Unlike DSL and cable, it never goes back to a central office, which I assume is what you mean by "back end", since that term does not come up in telecomms infrastructure. Namedropping doesn't make you clueful, even if the word sounds really convincing to you.
They don't. It's a brand new network. They won't be cutting bandwidth for at least five years. Also, please stop putting spaces before your question marks. It's obnoxious, it causes problems with line wrapping, and you look like a reject from third grade.
No.
It's a discrete network. Bandwidth sharing isn't possible. You probably mean network bandwidth arbitrage, which is very different. Do you go into your car mechanic and talk about Carnot cycles because you read about it in a slashdot article about engine efficiency? No? Then don't do that here, please, because the only difference is that, unlike the lucky greasemonkey, I am unable to laugh in your face to display for you just how much of an ass you're being. Just because you're used to calling your web server code deployments and your sql choices "back ends" doesn't mean that every time you've imagined yourself up the arbitrary need for some service provision that it's automatically called a backend, nor does it mean that the arbitrary service provision even exists.
Doesn't it bother you to get so high up on a soapbox about a network you know nothing about?
The only reason you believe that is that you know literally nothing about either technology. Doesn't it bother you to say "because I don't know jack, there is no way to differentiate between the two offers?" Verizon just dumped billions into a brand spanking new network. They hit this choke wall five years ago, because they were running on a much older general case network. Verizon is off of this hook for at least five years, and probably a decade. Comcast is just having the same set of problems that Verizon had in 2001, and the same set of problems that Verizon will have again in (checking crystal ball) approximately 2018.
Jesus H. Christ. NEITHER of these networks has anything even resembling an edge circuit. You have no idea what you're talking about. Why don't you just do us all a favor and stop pretending otherwise? The cable network is a trunk
StoneCypher is Full of BS
Where do people get the idea that censorship is the sole domain of government? A business/school/church/organization/publication/etc. are all capable of censorship. I've never understood this idea where people come and say "it isn't the government doing it, so it can't be censorship".
Of course, given that you're insisting that something you believe is true, ignorant of reference work, I'm willing to bet you're a descriptivist, and that you have no idea what descriptivism is. Giant shock: the language doesn't change just because you're no good at it. You can, in fact, be wrong; just because a group of people misuses a word doesn't mean its meaning has changed.
If what you said about censorship was true, then American censorship law would make no sense whatsoever. How could the government say that censorship would never, ever happen in this country, if any random company could censor?From having a familiarity with a word borne of literature, legal context, or just knowing what they're talking about. Where do you get the idea otherwise? Your buddy Stan?
StoneCypher is Full of BS
And set up your own telecommunications company.
Oh wait... It's easier to sit back and complain.
Deleted
Thanks for posting this - I was in the middle of posting the same thing. Sure, you share a pipe - but the difference is the size of the pipe and how many other high bandwidth users you're sharing it with (and how oversubscribed it is). Around here (Philly burbs), Comcast offers "Speedboost" or "Powerboost" because they can occasionally allocate you the bandwidth, but they can't possibly give it to you all the time (they don't have it). DOCSIS 3.0 will help, but they're also trying to jam in all those new HDTV channels... FiOS, on the other hand, I NEVER see less than my rated speed, unless I'm going to a slow server or a server on a slow link. I might be sharing my downlink with up to 32 others on the BPON, but whatever they have at the CO and out is definitely not overloaded. My Mom on Comcast, though, sees a slowdown every day when the kids get home from school and log on to Xbox live.
Strong work, sir. Carry on.
Faster! Faster! Faster would be better!
Right now, I'm stuck with Comcast - I live in a college-run apartment building, and that's the only option they offer. Unless I find somewhere else to live next year, I'm stuck with Comcast for at least another year and a half.
But after that, I'm jumping ship as soon as I can, and never returning as long as I've got the choice.
I'm sick of having my internet go down without warning, with no indication as to how long it'll be before I can get back online to finish my homework.
I'm sick of Comcast taking channels for no reason - CSPAN2 and one of the leased access channels vanished a week ago, and the four city-run info channels are about to become digital-only at the end of the year I can't say I ever watched those channels for more than thirty seconds at a time, in passing, but they do have their uses and I know that there isn't a snowball's chance in hell that Comcast is replacing them with new content - over the past year or so, I don't think we've gotten a single new channel, but others keep vanishing, one or two at a time.
I'm sick of the fact that, in a Big Ten college town with one of the nation's most successful and popular football teams, Comcast is not only refusing to carry the Big Ten Network (the only cable or satellite company here that doesn't - but is running a smear ad campaign against them. I'm sorry, but it's hard to sympathize with your cost argument doesn't hold much water when you make over five hundred million dollars in profit. And no, carrying ABC, ESPN, and ESPN2 doesn't count as a response for showing football games - it counts as a basic cable package.
I'm even sick of their advertising. Nine times out of ten, the Comcast ads are so painfully bad that I'll actually stop what I'll doing so I don't have to sit through them. Whether it's the smiling, emotionless Botoxed spokeslady, the "Just Ask Zak" ads where a kid breaks into people's homes to tell them how much better Comcast could make their lives, the previously mentioned Big Ten network attack ads, or the new musical style ads about their phone service (which are so awful that I haven't been able to sit through one of them once), the ads are almost reason enough to jump ship in and of themselves.
We haven't gotten to a point yet where buying shows on demand from iTunes or where watching things online legally is quite a viable option - iTunes is still missing a lot of content I'd like to see and is too expensive to allow for following multiple programs, and the network-run streaming sites have some quality issues. Since other alternatives arenn't available, I'll just have to live with Comcast for now - I need high-speed internet for my engineering classes. But between the service issues and the fact that they seem to go out of their way to make me dislike them even more than I do now, I can't wait until the day when I can finally make sure that Comcast never sees a dime of my money again.
Goo goo g'joob.
is that cable internet access, if available in a community, is available to everyone. Verizon is cherrypicking neighborhoods to maximize penetration.
I would love to subscribe to FIOS. I was the first on my block to get cable internet from comcast 11 years ago. I was the first to switch to DSL with verizon when it became available (mostly for service issues. while my DSL connection has never gone down, cable routinely failed). Yet from the way things look my little neighborhood isn't going to see FIOS for a long time.
cable won't die. there is an advantage for them in that to win the franchises way back when they had to provide availability to everyone. verizon is building a demographically tiered system, for good or ill.
I wouldn't be so eager to welcome your new corporate overlords. Verizon's business model is based on overselling bandwidth just like Comcast (look at the price vs. bandwidth and that's obvious), and in the end that means they're still not willing to really let you use as much as they say they're selling you. If you look in the TOS for that residential FIOS connection you might be eying you'll find that you're not allowed to operate a "server", or use too much bandwidth, which is, of course, never defined. To wit:
[emphasis mine]
Further, consider that P2P software could be considered a server, which would include the bittorrent client you use to download the latest Linux distro or the Skype software you use to make VIOP calls (something Verizon has reason not to like too much).
My point is simply that if you dislike Comcast because of its unstated caps, traffic shaping, QoS stuff etc. I don't see any reason to think Verizon will be any better in the long term. As for customer service, I've had Verizon as a phone provider and found the customer service poor. Perhaps their better as an ISP, but stories I've heard from others suggest that's not the case.
I've personally been using Speakeasy for years. They seem to be much more honest in their dealings, allow you to run a server, and don't (apparently) block or degrade certain protocols, although their TOS still contain some "excessive usage" weasel words IIRC. The only problem is that it's DSL (and not even cheap DSL), so the bandwidth to price ratio isn't nearly what you'd get from Cable or FIOS. On the other hand, I can't stomach the idea of rewarding those other companies' practices.
"You call it a new way of thinking; I call it regression to ignorance!" -- Operation Ivy
The slashdot submission suggests that Comcast and possibly other cable services are going to become sloth-like old giants that nobody uses anymore, because of supposedly poor customer service, slow speeds, mucking with applications and protocols and iffy-secret-limitations.
The point is -- NONE OF THAT MATTERS. For the same reason people are going to pay five, six or ten dollars a gallon for gas (because they need gas and there's only one source of it), people will continue using Comcast and other cable providers, no matter how terrible the service might be. Why? Because they have no other choice. Unless you're in Tampa or a couple other select areas around the country, you have precisely two options for broadband: Fast-ish comcast (if it's available -- it's not always available in all parts of a zip code) or slower DSL (if it's available - and chances are unless you live just down the street from the CO, it isn't).
The entire problem with monopolies is that there is no competition, so performance and custome service are moot points.
FIOS and its proprietary GPON scheme is balanced towards downloads. It's not symmetrical, and was never planned to be. The differences between BPON and GPON are moot in the consumer's context-- they're both *passive* optical networking schemes that use splitters, and that's where I have problems with it. It's inexpensive, and it's a bad long term asset play.
FIOS is one of any number of schemes, and it requires, as does cable, surrendering the consumer possibility of third party provisioning over time. In other words, you're tied to the carrier and its scheme-- Verizon in the case of FIOS.
Although the same thing can be said about cable in most markets, the upstream switch is all important. Those beige cans now sitting in various neighborhoods don't have the concurrent peak throughput you speak of. Open up one of those cans if you like and look inside, then put what you see into a spreadsheet. This is the eventual downfall of FIOS; it's a short term solution, and it's not bi-directionally symmetrical.
Gigabit to the den isn't going to be very practical in FIOS. Worse, Verizon promises a lot of communities FIOS deployments, but then takes years to get started as the capital costs are huge, and Verizon has a weak market cap and can't do everything they promise right away. This has the effect of causing communities to take the bait, then wait years. Look at Ft Wayne IN for a peak of how slow it can go.
Congestion hasn't started because their approach isn't taxed very much yet.
Will Comcast be able to compete? Yes. It's the last mile + the inherent long term viability of the design that makes a difference. Comcast already has great position in easements, rights of way, and a distributed network where 'triple play' is paying the bills. They have the same upstream viability in terms of aggregate/peak throughput that Verizon or (AT&T) DSL has. They don't, however, have the cost of deployment-- which is going down quickly.
Instead of FIOS, we need intermediate/neighborhood distribution infrastructure that allows pure symmetry through the network, if the asset life of the deployment is going to be viable in 20 years.
The added services over time are what will be the ticket; triple/quadruple/quintuple or whatever marketing words that you'd like to describe services with. The anti-cable marketing FUD is just that. Comcast and cable in general has a great chance to win based not only on historical reasons, but because they're not mindless telcos, whose mentality hasn't shifted much since the 1960s. FIOS, in a way, is like ATM: bad technology that looks really good on the surface, but isn't market sensitive. Telcos never are: they're monopolized revenue sensitive.
---- Teach Peace. It's Cheaper Than War.
This reads like spam from Verizon attacking a competitor with FUD. Guess what; I've had horrible customer service from Verizon:
So they screwed me twice for their mistake. I even took it to the Oregon Public Utilities Commission, and they still demanded that I pay their reconnection fee :-(
I am still on Verizon at that location because there is no alternative. As soon as there is an alternative, I am switching away from Verizon as fast as I can, to anyone, at any price, for any level of service. I will never use Verizon again for anything.
Meanwhile, at another location, I am using Comcast for broadband connectivity, and have had no issues with their customer service. I have even had some technical issues with them, and they have actually been kind-of helpful. The only thing I don't like about their service is blocking inbound port 25 because I like to run my own mail server, but I understand them wanting to reduce rampant spam relays.
So I think this whole story is just a bunch of Verizon-sponsored astro-turfing, trying to FUD against Comcast.
Sorry to interrupt, carry on with the verbal abuse.
O'm on the board of my neighborhood Homeowner's Association. We're currently putting together a complaint to our county licensing department, the FCC, etc. due to Comcast's very poor installation practices lately. There's a growing number of isntalls in our neighborhood where they not only fail to bury the wire from the junction box to an approved depth to avoid damage from landscaping equipment, they do NOT bury it AT ALL. There's currently, right now, a bright orange wire lying loosely above ground at the opposite end of my townhouse row. This is a) ugly and b) unsafe. Kids playing can trip and get hurt. Our landscaping company is either going to avoid caring fro the lawn right there and let it get ugly and out of hand or risk damaging their equipment.
The wire near my house was installed by a guy driving a Comcast van in Nov 9 2007. I dug ouo tmy camera and took the first pic of this the next day, Nov 10. I just went out and took more pics today, Dec 2.
http://mysite.verizon.net/amigabill/comcast/comcast.html
IMNSHO, Comcast sucks ass and deserves to die.
"There's no such thing as a "FIOS back end". Fiber is a discrete network like ethernet. If you and your neighbor have FIOS, and you connect to your neighbor, it goes from you to your phone pole to their phone pole to them. It doesn't go to any "back end". Unlike DSL and cable, it never goes back to a central office, which I assume is what you mean by "back end", since that term does not come up in telecomms infrastructure. Namedropping doesn't make you clueful, even if the word sounds really convincing to you."
While I agree with most of your comment, I have to correct you on this point. FiOS is a completely passive system between the CO and the customer. The only interruptions in the fiber you'll find are splices and splitters. There's nothing at all that would/could handle the routing of data between customers, or anything else for that matter, except at the CO. And no, I'm not talking out of my ass here. I happen to be a FiOS I&M technician (who actually paid attention while in training...).
> If you and your neighbor have FIOS, and you connect to your neighbor, it goes from you to your phone pole to their phone pole to them. It doesn't go to any "back end". Unlike DSL and cable, it never goes back to a central office
ummm...that seems unlikely.
I'm pretty sure that for a packet to go from me to my neighbor, it has to pass through a switch, most likely at the CO.
This article's conclusion of FiOS dominance over Comcast's product is based on the theory that FiOS is available to most
Comcast customers. It isn't. While FiOS may be a superior product (for now) it doesn't matter much when few people have access to the product. In fact, much of the current Verizon user base is made up of people who don't have access to DSL or cable modems at all. Where they do compete with cable modems, they may compete with Time Warner, Comcast or insert-company-name-here cable company. Further more they are also in the DSL business. They'll even provide dry DSL to me here in Atlanta (more than once name the most wired city/metro-area in the U.S.) yet I can't get FiOS. The quality I've gotten from Comcast has been topnotch. The only problem I have with them, I can say of every utility company I've ever worked with: they are a pain in the ass to get out here on the very rare occasion that I need them. And I've only needed them once for repairs and really it amounted to an oversight where the previous owner of the house had their account at the house disconnected issueing a disconnect order where as we had already set up our account on the house.
Sorry, until I can actually use Verizon's product, I won't call Comcast or any other company a dinosaur. It just doesn't make sense.
Derek Greene
I work for a regional phone company (CLEC) and we have had years of dealing with the folks at Verizon. They will look for any possible loophole to limit or delay service to us. Techs will claim to be unable to find an address that is a *huge* building, and leave without providing any service. They will re-interpret tariffs to benefit themselves, until our lawyers take it to the PUC.
They are a very aggressive company (in their business practices), so I can't imagine that they are suddenly going to become warm fuzzy kittens to their FIOS customers. Though I have not read them, I would imagine that their TOS (terms of service) probably contain some gotchas that will only surface later, benefiting them over their customers.
I hope their FIOS service is great, stays great, and has happy customers. I just wouldn't be naive enough to take it as a given.
BTW - not all phone companies are dinosaurs or out to screw everyone. Our company offers excellent customer service (a live person when you call!), but, then, we are neither the cheapest nor do we play in the residential space.
Let's see. Why would someone need GBE to the home.
Well, mom's in the kitchen downloading a stream at HD RATES of her favorite show, Oprah 2.0.
Dad's upstairs doing an online improvement of his golf swing.
Junior's in his bed room watching porn, with four MURPGs going, a live video of the away game that the b-ball team is playing, and carrying on audio conversations with 11 people in the game in realtime.
Sis is in the living room, having a virtual pajama party with ten of her friends. Now that the price of gasoline is $91.099/gal, everything's virtual.
Bowser's getting an online MRI scan to see if the surgery went ok. The darn robot's been chasing him around the house, but the house downstairs computer located him by GIS and now his him in the clutches of the MRI machine. Darn dog, anyway.
While some of this is science fiction, so were cell phones, HDTV, MRI units, and multi-user role playing games just 20 years ago.
Your statement reminds me of Bill Gate's declaration that everyone will be fine in just 640K of DRAM. This same madness infects passive optical distribution systems, and one day, there'll be a digital backhoe that'll rip lots of this stuff out to be replaced by non-proprietary, head-in-the-sand, cheapskate infrastructure.
Hell, Corning wins either way.
---- Teach Peace. It's Cheaper Than War.
I connected to a server on a different isp and I was able to ssh into the servers on the subnet that was unreachable to me. The traceroute between my server and my Comcastic IP reached my ip, and even my traceroute from my ip to the server succeeded. After fifteen minutes or so I was able to connect again.
Can I get an eye poke?
Dog House Forum
I have Comcast, have had them for some time. As a matter of fact, I've had ONLY cable internet and basic cable for a couple of years, I'm not one of the people that gets everything through them, so I would assume I don't rate as highly as others do to them.
I've got *plenty* of speed. I've had a *total* of maybe four hours of down time over the last year or more. I've had to deal with customer service four or five times in that timeframe and each time I received good service. To summarize: I'm quite happy.
Now, it's not perfect: I've never been able to run a web server (can't access it from anywhere but my house), and the Bittorent thing lately bugs me (although I'm an infrequent BT user, usually just to grab The IT Crowd episodes or the odd Linux distro), so that doesn't affect me a whole lot. The price could be a little better, but it's not awful. And while the speed is good, it could always be better (to be fair though, I've seen significant increases in speed over the past two years at no extra cost to me, both up and down speeds). And those hidden caps, while I've never been affected (and I have often downloaded what anyone would consider a lot some months) bug me that they even exist (that's probably my only big complaint with Comcast: just tell me what the magic number is, even though "unlimited" should mean *unlimited*, at least if you make the number public I can live with it, assuming it's high enough).
I don't know, I'm certainly what most would consider a power user, and I have no major complaints. By contrast, Verizon are a bunch of bitches AFAIC... they're selling something that is borderline bogus anyway (so what if I have fiber to my house... what difference does that make when I'm hitting bottlenecks after I get past their gateway anyway?), they make a mess of neighborhoods (have you actually seen the aftermath of a Verizon fiber run? *NOT* pretty) I just don't know what all the Comcast hate is all about. They may not be Mother Teresa, maybe not be perfection incarnate, but what's the big problem exactly, and where's the *clearly* better alternative?
If a pion (n-) collides with a proton in the woods & noone is there to hear it, does lamdba decay into the source pa
Comcast /= all cable internet service /= all fibre optic service
Verizon
Until you can understand that a one-off comparison of apples and oranges (the technical promise of Verizon's very small roll-out versus the customer service dissatisfaction with a major broadband offering out of Comcast) doesn't equate to a rigorous comparison of the two technologies OR the overall future of the two companies in their broadband offerings?
*yawn*
ancarett, historian and zombie gamer
Interestingly Cox has all of Rhode Island while Comcast seems to be dominant in Massachusetts. My friend has Comcast, I have Cox.
He was telling me that Comcast topedoes VPN connections to business entities that originate from residential accounts after four minutes of uptime. Cox does no such thing.
And the arrival of FIOS in RI forced Cox to upgrade their network and they now offer 20/2 net service. That's what I'm using now and its pretty good. Now if only I could find a wireless access point that didn't suck.
Of course I'll never go back into the arms of Verizon. I have such a blind hatred of that company it isn't funny.
FiOS? And just where is this service available? Downtown in large cities? What about the 100+ million people who live in smaller areas? Wake me up when cable (cable *TV* would be a good start) or DSL becomes available at my home in rural Alabama, let alone fiber.
Dave Burstein here, not anonymous coward.
Lots wrong with Comcast, but their Internet service will generally be as fast as any of the telcos except Verizon. Most of the U.S. has a slow future.
Comcast's DOCSIS 3.0 in 2008 probably will offer 20-50 megabits downstream and no improvement on the upstream. It's a 120 or 160 megabit shared downstream. This is already deploying heavily in Japan, J:COM, some in Canada (Videotron), UK, France, and Holland. The only chips shipping (TI) are limited to 120 or 160 shared downstream and do nothing for the upstream. Comcast CEO Brian Roberts announced they will offer it to 4 or 5M of their 22M homes. The assumption is Comcast will use it defensively against FIOS and take a long time (years) to bring it to the rest of the country. Other U.S. cablecos seem even further behind.
The full 3.0 is not available for a while (more likely 2009 than 2008 for any volume). Full 3.0 is a minimum of 160 (shared) downstream and 120 (shared) upstream. Given typical usage patterns, most customers will get 20-50 megabits most of the time. The specification goes up to a shared gigabit, but I don't believe anyone is close to offering that as a product.
FIOS (or DSL) does not share the local loop, so there's no bottleneck between your home and the ONU (DSLAM) control box. Behind the ONU is shared fiber to the local office and from there to the Internet peering point. It is absolutely possible for that shared connection to become congested, and it was a common problem in poorly designed DSL networks. FIOS backhaul has been built pretty robustly, so as far as I can tell they have close to zero congestion problems, and customers almost always get their promised speed if the other side of the Internet connection can keep up.
Unfortunately, FIOS is currently only available to about 8 million homes, and Verizon has indicated they will top out at 20M or so in 5 years. The remaining 85M U.S. homes will have a second rate Internet unless and until the high end of DOCSIS 3.0 rolls out widely. (?2012-2015). AT&T and Qwest are planning for 1 meg up and 20 or so down, with most of the downstream used for their IPTV. They call it "Fiber to the node" but it's really DSL with a press release.
Conclusion: 60-80% of the U.S, will have a second rate Internet for years. I'd love for an uprising that tells Kevin Martin, Arnold Schwarzenegger, Randall Stephenson and the pthers powers that be the U.S. Internet should match world standards. Houston and San Diego should not have slower connections than Paris, Berlin, Geneva, Amsterdam, Tokyo, Boston and New York.
Dave Burstein Editor DSL Prime.