Slashdot Mirror


Break-In Compromises 160k Medical Records At UC Berkeley

nandemoari writes "Hackers have reportedly infiltrated restricted computer databases at the University of California Berkeley, putting the private data of 160,000 students, alumni, and others at risk. According to UC Berkeley, computer administrators determined on April 9, 2009 that electronic databases in University Health Services had been breached by overseas criminals. The breakins began in October 2008. Information contained on the breached databases included Social Security numbers, health insurance information, and non-treatment medical information such as records of immunization and names of treating physicians."

38 of 167 comments (clear)

  1. Duh.. by Anonymous Coward · · Score: 3, Insightful

    If it's connected to internet, it's just matter of time.

    1. Re:Duh.. by NoStarchPlox · · Score: 4, Funny

      UC Berkeley using a BSD? That's highly illogical!

    2. Re:Duh.. by cayenne8 · · Score: 4, Interesting
      This is a reason why they have to pretty much pull teeth from me, in order for me to give my SSN to any one or any entity that is not related directly to SSN monies and benefits.

      I don't give them to insurance people, I don't give them to Dr.'s or medical institutions, or even utilities (cable, phone). etc). I don't give it out to hardly anyone. Sometimes it is a fight, but, very seldom has it happened, that when I was going to walk away from the transaction, did they not cave and say "ok".

      The next battle, as I understand it, will be trying to sign up for an iPhone without giving an SSN. I've heard it can be done, but, sometimes take a number of tries before finding the salesperson/mrg that will do it.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    3. Re:Duh.. by v1 · · Score: 4, Informative

      The next battle, as I understand it, will be trying to sign up for an iPhone without giving an SSN. I've heard it can be done, but, sometimes take a number of tries before finding the salesperson/mrg that will do it.

      It's got to do with a credit check. You need to surrender your SSN for the normal credit check, and they use the results to determine your deposit. Very few companies will do an alternate (less informative/reliable) check that does not require your ssn.

      Without the credit check, you can still get a phone, 100% of the time. You will just have to pay a very large deposit, the largest possible for people that have horrible credit. Anyone that tells you that your ssn is required to get an iPhone is out of touch with reality.

      This is true of any of the places that are not authorized by law to require your ssn. So same applies to the others that are often brought up, such as utilities, and pretty much always applies to calculation of a deposit or interest rate.

      --
      I work for the Department of Redundancy Department.
  2. Auditing Logs by DigiWood · · Score: 5, Insightful

    Part of my daily duties as a systems administrator was auditing connection logs for odd behavior. Don't admins do that anymore?

    --


    Nothing is impossible. It just hasn't been figured out yet.
    1. Re:Auditing Logs by Z00L00K · · Score: 2, Insightful

      That's only reserved for a select few sites.

      Odd behavior is sometimes hard to distinguish from normal behavior, so you can't get everything. And in some cases the traffic volume is so large that it's not feasible to try to catch behavior patterns because the deed may be over at the time the analysis has finished.

      And then - many systems today lacks necessary logs and may even lack logs completely. That's all too common in those cost-pressed projects. Even if there is a log it's often incomprehensible unless you are the programmer.

      --
      If builders built buildings the way programmers wrote programs, then the first woodpecker would destroy civilization.
    2. Re:Auditing Logs by Archangel+Michael · · Score: 4, Insightful

      Most "Systems Administrators" are people like me, who know enough to keep a wide variety of systems functioning, with little or no training, and are expected to spend a great deal of time and energy keeping the systems functioning ... all by themselves. The scope of responsibility of many of these "System Administrators" spans much further than auditing logs.

      I only WISH I had the time to audit logs, and make corrective actions. But our staff has 6000 PCs and three dozen (or more) servers that we have to keep running.

      Administration doesn't care about hackers until it is too late. They don't care about computers or keeping them running, until they are without. It is like all those people bitching and complaining when they don't have electricity for a day after a storm. They don't care what it takes to keep the juice flowing until it isn't.

      The old saying "don't fix it, if it ain't broke" runs many IT Depts.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    3. Re:Auditing Logs by Culture20 · · Score: 2, Informative

      Part of my daily duties as a systems administrator was auditing connection logs for odd behavior. Don't admins do that anymore?

      A lot of that is left up to parsing scripts, interns, or just ignored. Plus, "Odd" is relative. If one of your people is overseas in China, and his VPN account logs in from China IPs at odd times of the day, it could be normal. Until it logs in twice at the same time or after he comes home, you won't notice.

  3. Brutal by lorenlal · · Score: 4, Insightful

    This is why a national requirement for EMR systems isn't a good idea right now. The staffers that have to take care of this (in light of recent events in Virginia) are getting hung out to dry either because they don't have the training, or the budget, or both to pull this of safely.

    This will always be an argument against EMR systems - How much harder is it to break into someone's office or a hospital and rip off *everyone's* data. Sure, you could break in, steal a few and then torch the building... But which is worse? Missing your medical history or having all that personal identifiable information in the hands of credit thieves? And in the break in scenario, there's less stolen data. You're not walking out of a medial building with 160K charts... Or 8 Million in VA.

    1. Re:Brutal by sys.stdout.write · · Score: 2, Insightful

      It would seem to me that this would be an argument for a national EMR database. Instead of having thousands of individual databases, all with different levels of security and admin competence, we would have one.

    2. Re:Brutal by NoStarchPlox · · Score: 2, Funny

      I agree. Rather than just this being isolated breaches of information it's much better that when attacked they have access to everyone's info! Brilliant!

    3. Re:Brutal by plover · · Score: 2, Insightful

      But which is worse? Missing your medical history or having all that personal identifiable information in the hands of credit thieves?

      Stand the problem on its ear: what if this information were worthless to credit thieves? What if this information simply was no longer able to wreck someone's life?

      What we should do instead is make the paradigm of "name, address, SSN, etc.", valueless. Figure out a way to issue credit that wasn't strictly information based. One way would be to make the banks stop issuing credit by mail. If you physically had to walk into a secure building, and present credentials to someone trained to review them, credit fraud and identity theft would dramatically slow down.

      We stupidly keep putting up with this crap. Regardless of how much security burden we place on banks, stores, schools and hospitals, there are always going to be leaks. With so many millions of retailers that have little to no oversight, there statistically HAVE to be "weak spots." Always. We have to change the fundamentals if we're going to fix the real problem.

      --
      John
  4. This is a huge, everyday, constant problem. by silver007 · · Score: 5, Interesting

    Surf on over to datalossdb.org and sub to the RSS feed. Something like this happens everyday, multiple times per day. The bad part is most of the time it's not hackers, it's employees that dump SSN's, DOB's, etc into the garbage or post them to the net. It's horrific. At least when hacker does it, it was done deliberately by someone with half a brain. Most of the time, it's clueless employees scattering our personal information about the grounds like it's fertilizer.

    1. Re:This is a huge, everyday, constant problem. by 0100010001010011 · · Score: 2, Insightful

      Maybe we should stop making SSNs the end all be all of who we are.

  5. Old Story by Plekto · · Score: 4, Informative

    http://www.wired.com/threatlevel/2009/05/uc-berkeley-suffers-breach-of-student-health-data/

    The email informing students of the breach was sent on May 8th. It was all over the news last Friday.

    1. Re:Old Story by jggimi · · Score: 2, Informative

      Yes, but the most interesting part of the story is at Berkeley's website. They were entirely unaware of the intrusion until the "highly skilled" intruders, having had their way with Berkeley's system(s) for eight months, "...left messages on the server."

    2. Re:Old Story by Jazzer_Techie · · Score: 2, Informative

      Here is the text of the email that was send out to the Berkeley community.

      Colleagues,
      We want to let you know that today the campus is sending notification letters and emails to members of our community to inform them of a computer breach that resulted in the theft of personal information from databases in our University Health Services, UHS, area.

      The victims of this crime are current and former students, as well as their parents and spouses if linked to insurance coverage, who had UHS health care coverage or received services. We are also sending notification letters to Mills College students who received, or were eligible to receive, healthcare on the UC Berkeley campus.

      We sincerely regret and apologize for any difficulty this theft may create for individuals who may have had their personal information exposed. We have alerted campus police detectives and the FBI, and are doing all that we can to investigate this crime. All of the exposed databases were immediately removed from service to make sure that they would be completely protected from any future attacks.

      Those individuals directly affected by the theft will receive letters with detailed information on steps that they can take to protect their credit and identity. We have launched a dedicated web site, http://datatheft.berkeley.edu/ that contains detailed information for affected individuals, the media and the general public. In addition a Data Theft Hotline, 888-729-3301 will be operating 24 hours a day, 7 days a week to answer questions from affected individuals.

      UC Berkeley computer administrators determined on April 21 that electronic databases in UHS had been breached and data stolen by overseas criminals. The databases stored personally identifiable information used for billing such as Social Security numbers, and non-treatment medical information such as immunization history, UHS medical record numbers, dates of visits or names of providers seen, or for participants in the Education Abroad Program, certain information from the self-reported health history.

      Please be assured that UHS electronic medical records, which include details of patients diagnoses~, treatments and therapies, are stored in a separate system and were not affected in this incident.

      To ensure that we fully understand the nature of the security breach and to determine the steps that we can take to minimize the risk of a reoccurrence, the university has hired an outside auditor, Price Waterhouse Coopers, to support our ongoing investigation of the incident. The campus is committed to implementing recommendations that address the root causes of this security breach.

      Steve Lustig
      Associate Vice Chancellor
      Health and Human Services

      Shelton Waggener
      Associate Vice Chancellor & CIO
      Information Services & Technology

  6. Time to live in secrecy by commodore64_love · · Score: 2, Interesting

    Between this hacking job, and the stolen records from the Virginia health services, and who knows how many other attacks, I'm thinking it might be a good idea to live "in secret" without any computer-based accounts of any kind. No bank accounts, no stock accounts, no credit cards other than maybe just one.

    If you don't have these accounts, you won't be vulnerable to monetary or identity theft.

    --
    "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
    1. Re:Time to live in secrecy by ewanm89 · · Score: 2, Insightful

      you also wouldn't have any proof identification or citizenship. No driving licence... And someone stated some health records were stolen in this case.

  7. Re:Hackers or Crackers? by 0100010001010011 · · Score: 2, Insightful

    Did they get into the system with intricate knowledge of computer systems or did they brute force and crack a password or other encryption scheme?

    (bad) Hacker may be an appropriate term. Just as there are probably (good) hackers probably trying to figure out who did this.

  8. And... by Random2 · · Score: 2, Insightful

    ...they left this information accessible to the public because?

    --
    "Our goal each year should be to increase the number of goals we set for ourselves!"
    1. Re:And... by NoStarchPlox · · Score: 2, Informative

      The information wasn't accessible through the public site. The problem was that the server compromised through the public website also contained the private databases.

    2. Re:And... by Random2 · · Score: 2, Insightful

      But that's my point, why were they linked? Albeit more expensive, why not have a private server for just those databases, not connected to the internet? It seems like we need to worry about making our security better first so we don't have these problems. After all, removing the connection's the best way to stop someone hacking your computer.

      --
      "Our goal each year should be to increase the number of goals we set for ourselves!"
    3. Re:And... by davidwr · · Score: 2, Interesting

      I once read an article about a "right" way to secure data. Even the authors admitted it wasn't foolproof but there point was, it was a lot more secure than what most people are using.

      Every externally-facing computer was on its own sub-network, mostly isolated from everything else. Web sites, ftp sites, even wireless access points. They didn't have any sensitive data on them though. If they needed data, they requested it from data servers, which were in a very locked-down partition.

      Portions of the "corporate" network that didn't need to see each other were partitioned.

      Internal web servers were in their own partition. They didn't have any sensitive data on them though. If they needed data, they requested it from data servers, which were in a very locked-down partition.

      When data needed to go from one part of the network to another, say, from an external or internal web site to a data server or from an employee data to an internal web site or file server in another department, it went through a very tightly controlled firewall.

      This way, if a web server got compromised, the damage that could be done by "pwning" it was limited. Likewise, if one department's computers got infected, the damage was limited as well.

      Now, this isn't foolproof, but in order to compromise the back-end data servers, someone would have to know specific information about the back end data center and the firewall that protected it. Only some of that information could be gleaned if a public or internal web site or other computer was compromised. An attacker would have to be very lucky, very persistent, or bribe an IT or other high-access employee to get what he wanted.

      Or, if this were Hollywood, the attacker could just gain employment as a janitor, walk up to the door of the server room, kill the guards, blow the door open with some C4 he ordered over teh interwebs, and walk out of the building with the server, never to be seen again. But that's outside the scope of this discussion.

      --
      Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  9. Sometimes you need an air gap by davidwr · · Score: 5, Insightful

    It's not just military-grade information that needs protecting.

    If medical and financial information were warehoused in a way that required a "man in the middle" to approve a request, it might not prevent spear-fishing, and it might not prevent theft of "in use" data, but it would at least prevent wholesale data breaches from information warehouses.

    With a man-in-the-middle, you'd need to bribe or blackmail the man in the middle to allow a larger number of access requests to get through.

    For some systems, a man in the middle is overkill, alarms that trigger when there are more than a typical number of data requests is sufficient. However, automated alarms, like any automated system, can theoretically be compromised.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
    1. Re:Sometimes you need an air gap by Hatta · · Score: 2, Insightful

      So when you go to the emergency room, how is the hospital supposed to query your electronic medical records at your family doctor when it's behind an air gap?

      --
      Give me Classic Slashdot or give me death!
  10. Break-in free zone signs by Kohath · · Score: 4, Funny

    The folks at Berkeley need to put up some "this room is a break-in free zone" signs so there are no more break-ins.

  11. Re:Hackers or Crackers? by Hatta · · Score: 3, Funny

    Just because they're on the internet doesn't mean they're white.

    --
    Give me Classic Slashdot or give me death!
  12. Who could benefit from this medical info? by Drakkenmensch · · Score: 4, Interesting

    Smart money says that over the next five years, a whole lot of these people will be mysteriously refused insurance coverage, or be denied payment for "pre-existing conditions" that were never reported to their insurers...

    1. Re:Who could benefit from this medical info? by darkdaedra · · Score: 2, Informative

      I got the e-mail -- I was a student there at the time. It wasn't the medical records that were compromised, just the SHIP (student health insurance plan) waiver application data that was stolen. Those waivers included SSNs. It's more of a credit/identity theft issue than a medical record issue -- unless of course identity thieves were using that information for health insurance applications, which is, I guess, a real possibility.

  13. When will it be illegal to store/lose this data? by odin84gk · · Score: 4, Interesting

    When will there be a law that will either 1.) Fine a company for every social security number that is published/hacked/stolen (to the point that they either spend the money on security OR they STOP storing social security numbers/cc numbers), or 2.) make it illegal to store a social security number/credit card number? Lets say you are a university trying to give a student loan to a prospect. Sure, you need to run a credit inquiry and identity verification, but after that you give them a student ID to replace their SSN. Stop storing this information unless you are able to prove beyond a shadow of a doubt that you are able to secure this information.

  14. privacy? what privacy? by bugi · · Score: 5, Funny

    So? It's not like there's any expectation of privacy. If the govt isn't expected to respect anyone's privacy, then surely one can't expect it of criminals.

    I wish that were funny.

  15. Re:Hackers or Crackers? by Culture20 · · Score: 4, Insightful

    If they're infiltrating with malicious intent, I don't think 'hacker' is the proper term here...

    Yeesh, give it a rest. Evil computer infiltrator is the predominately accepted definition for Hacker these days. No one calling you a Geek today thinks you bite the heads off small animals. In fact, Geek's etymology stems back to an old English word for "Fool", whereas today it means a smart, unliked person (although it's starting to lose the "unliked" portion of its definition with the rise of the ubiquitous computer culture). I predict in 20-40 years, "Hacker" will be synonymous with "Con-man" as more "crackers" shift into social engineering either in person or via email/IM...
    </feeding the troll>

  16. Maybe they aren't. Re:Sometimes you nee by davidwr · · Score: 2, Insightful

    If it's current, like allergies, summaries of chronic conditions that affect emergency and urgent health-care conditions, current prescription drugs you are taking, the names and pager numbers of your current doctors, and a current certification that you have current medical insurance that covers emergency and urgent care will probably be considered "current" and not "warehoused." These will be available 24/7, to both care-givers and to criminals who manage to compromise the system the data is stored in.

    However, the details of your bout with the flu 2 years ago or your recovery from your car accident 10 years ago won't be available without human assistance. Neither will the details of your insurance coverage.

    There is a balance that needs to be struck between "what could reasonably be so important it can't wait until normal business hours to access" and everything else. Only the former would be retrievable 24/7 without waiting for a person.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  17. Re:how is this interesting ? by lorenlal · · Score: 4, Interesting

    The most dangerous opening to a statement involving security is "All it takes..." I've had to manage an EMR system. I've had to deal with the security aspect. I also had to do it fresh out of college.

    And if you think that having one target for all this information makes it more secure? I have to totally disagree. I've worked with plenty of folks who have ties or worked for the government. They're exactly who I'm talking about when I say "lack of training, or budget, or both." You could audit everything you want, but if you don't know what to look for, or you're not watching the audit logs, it doesn't matter what you've got in place. I've taken a look at logs of an intrusion, and I've seen at least one case where the success happened because the attacker was already armed with data. First attempt succeeded cause they had a valid username/password... Someone else's.

    You can't foolproof a public facing system... You can't geniusproof it either. There will be a compromise, it's just a matter of how small you can make it.

  18. Re:copy of the e-mail that was sent out by geekspeak · · Score: 2, Interesting

    My SSN was in the 160k :-/ Just spent the last 30mins signing on to Experian to put a fraud alert on my account. Anyone understand whether this is good or not? Should I do something else? Also, I see that a freeze will cost $10. Berkeley isn't shelling out for this. It sucks, this is not my fault, some idiots left some ports open and now it's my problem and I don't see much of a concerted response from Berkeley to drive the protection from their end, they do have a website and telephone hotline but I have to do all the running around... wonderful. SSN's suck...

  19. Better Off Stolen? by mindbrane · · Score: 2, Interesting

    Have we arrived at a point where the average person is better off having had their identity stolen? With so much identity theft having taken place and, perhaps, a great deal of stolen identities unreported, wouldn't one be better served having had their identity stolen. Being able to establish that one's identity has been stolen may be the most expeditious defense against actions brought resulting from stolen identity. There's security in numbers, unless of course those numbers are stored on a computer.

    --
    ideopath @ play
  20. Re:H-1b Visa Use at UC Berkeley by broen · · Score: 2, Informative

    Are you serious? They're not trying to save a few bucks on the support staff -- that's what students are for. They have a large number of international employees because they hire researchers, lecturers, and professors from overseas to promote the exchange of ideas across cultures. Since that is, you know, the entire point of a university.

    It is you that should be investigated for criminal dipshittery.