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Software Glitch Leads To $23,148,855,308,184,500 Visa Charges
Hmmm2000 writes "Recently several Visa card holders were, um, overcharged for certain purchases, to the tune of $23,148,855,308,184,500.00 on a single charge. The company says it was due to a programming error, and that the problem has been corrected. What is interesting is that the amount charged actually reveals the type of programming error that caused the problem. 23,148,855,308,184,500.00 * 100 (I'm guessing this is how the number is actually stored) is 2314885530818450000. Convert 2314885530818450000 to hexadecimal, and you end up with 20 20 20 20 20 20 12 50. Most C/C++ programmers see the error now ... hex 20 is a space. So spaces were stuffed into a field where binary zero should have been."
Interesting? You're assuming we're all computer geeks. Wait a minute...
Meh. What's 23 quadrillion dollars really worth these days?
This guy's the limit!
In EBCDIC, hex 40 is a space. Making this error if EBCDIC was used would make the charge a whopping $4,629,771,061,636,895,312 - 4 quintillion dollars!
So what was the minimum payment on that?
Well, it has never been successfully tested.
This is how Obama is paying for health care.
Paying taxes to buy civilization is like paying a hooker to buy love.
Isn't that about the cost of a couple of packs of smokes and a bag of chips at one of those gas station stores? If he filled up the truck, too...well, that would just about account for it.
Dude should shut up and pay what he owes.
I've calculated my velocity with such exquisite precision that I have no idea where I am.
He also felt a stab of fear that he had saddled all his unborn grandchildren -- and their grandchildren -- with a lifetime of debt. "Down the generational line, nobody would have any money."
Give me a break.
-Xoltri
...is that this was not caught by validity checks. Was this perhaps an error that affected only the printing of the statement?
Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
Is not so much the error(stupid; but, if corrected, not ultimately a giant deal); but the response of the cardholder to the error:
"The bank kept him on hold for two hours, during which time he contemplated the impossibly bleak financial future that might await him. He also felt a stab of fear that he had saddled all his unborn grandchildren -- and their grandchildren -- with a lifetime of debt. "Down the generational line, nobody would have any money."
For fuck's sake, people, the credit card guys haven't actually bought a law concerning hereditary debt slavery yet, and this guy thinks that it is already on the books?
Muszynski compared the giant debt reprieve to receiving "an amazing Monopoly card that says, 'Bank error in your favor.' "
Pathetic. This guy is grateful that Visa condescended to fix their obvious mistake(this isn't some he said/she said billing dispute, this is someone who allegedly spent more than the world GDP at a gas station)? What is this cringing bullshit? Either this guy is just a sad sack or, rather worse, the "customer service" we get, along with the kangaroo courts that are "mandatory binding arbitration" actually make thankfulness for not being screwed a reasonable response.
"Do you owe $23 quadrillion or more on your credit cards? Well I'm about to tell you a secret that the credit card companies don't want you to know. You can settle your debt for pennies on the dollar and get out of debt fast!"
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I must've put a decimal point in the wrong place or something. I always do that. I always mess up some mundane detail.
It's good to know their system is able to handle $23 quadrillion charges, now I just need to get them to raise my limit a bit.
Probably more offensive is that a glitch happened at all, large or small. It could have just as easily been $2.31 in which case he may have not noticed the overcharge and paid it. Charge several thousand people $2.31 too much and you can make an alright profit.
"During My Service In The United States Congress, I Took The Initiative In Creating The Internet." -Al Gore
Our credit score cannot repel debt of that magnitude!
Might be because the code (like a lot of code) is braindead in other, unimaginable ways?
True confidence comes not from realising you are as good as your peers, but that your peers are as bad as you are.
I work in this industry. The only novelty here is that the error got into production, and was not caught and corrected before it went that far.
Submitters send files to processors which are supposed to be formatted according to specifications.
Note I wrote 'supposed to be'.
Some submitters do, from time to time, change their code, and sometimes they get it wrong. For instance padding a field with spaces instead of zeros. Woopsie...!
Seems that's what happened here. Sounds like a hex or dec field got padded with hex 20, and boom.
This is annoying, especially when the processor gets to help correct the overwhelming number of errors, and then tries to explain that it wasn't their fault. Plenty of blame to go around with this one.
And then explains why they don't both validate/sanitize input, and test for at least some reasonable maximum value in the transaction amount. A max amount of $10,000,000 would have fixed this. That and an obvious lapse in testing. This is what keeps my bosses awake sometimes, fearing they will end up on the front page of the fishwrap looking stupid 'cause their overworked minions screwed something up, or didn't check, or didn't test very well. I love one of the guys we have testing. He's insufferable, and he catches genuine show-stoppers on a regular basis. They can't pay him what he's been worth, literally $millions, just in avoiding downtime and re-working code that went too far down the wrong path.
Believe me, this is in some ways preferable to getting files with one byte wrong that doesn't show up for a month, or sending the wrong data format (hex instead of packed binary or EBCDIC, for instance) and crashing the process completely. Please, I know data should never IPL a system. Tell it to the architects, please. As if they don't know now, after the one crash...
If you knew what I know, you'd chuckle and share this story with some of your buddies in development and certification.
And pray a little.
At least it didn't overbill the cardholders by $.08/transaction. That would suck. This is easy by comparison. Just fix the report data. Piece of cake. Evening's worth of coding and slam it out in off-peak time. Hahahahaha!
deleting the extra space after periods so i can stay relevant, yeah.
Does he still get the airline miles for that one? I mean, even at 1 mile per dollar spent.... He can now book a first class ticket to mars...
I hope it was on one of the cards that gives him 1% cash back.
Oh please... if the person on the phone knew anything about programming, they wouldn't be working the phones, they would be coding their apps like the guys who got promoted from answering the phones last week.
I Am My Own Worst Enemy
Holly: Busy, Dave?
Lister: Well, yeah. I am, actually.
Holly: Oh, then you won't want to know about the two super-lightspeed
fighters that are tracking us.
Lister: What?!
Holly: I'll leave you to your bubble blowing, mate.
Lister: No, Hol, come on, come on.
Holly: They're from Earth.
Lister: Three million years away?
Holly: They're from the NorWEB federation.
Lister: What's that?
Holly: The North Western Electricity Board. They want you, Dave.
Lister: Me? Why? What for?
Holly: For your crimes against humanity.
Lister: You what!
Holly: It seems when you left Earth three million years ago, you
left two half-eaten German sausages on a plate in your
kitchen.
Lister: Did I?
Holly: You know what happens to sausages left unattended for
three million years?
Lister: Yeah. They go all mouldy.
Holly: Your sausages, Dave, now cover seven-eighths of the Earth's
surface. Also you left seventeen pounds, fifty pence in a
bank account. Thanks to compound interest you now own
ninety-eight percent of all the world's wealth, but since
you've hoarded it for three million years nobody's got any
money except for you and NorWEB.
Lister: Why NorWEB?
Holly: You left a light on in the bathroom. I've got a final demand
here for one hundred and eighty billion pounds.
Lister: A hundred and eighty billion pounds! You're kidding!
Holly: (wearing Groucho Marx disguise) April fool.
Lister: But it's not April.
Holly: Yeah, I know, but I could hardly wait six months with a red-hot
jape like that under my belt.
What's really strange is they're using 64 bits to express a charge amount. How many people are charging manned missions to Mars or the military invasion of a superpower to their Visa? A 64 bit credit limit must be quite the status symbol.
I had a roommate who had a calling card that had rolled over to maxint minutes remaining. He checked the balance on a speakerphone to prove it to me.
Oh, say does that Star-Spangled Banner entwine / The myrtle of Venus with Bacchus's vine?
Shouldn't have checked his email from Mexico.
But just think of the airline miles!
Advice: on VPS providers
Actually it looks even simpler then that. It looks like $2.31 was his amount and the rest was his CC number, since the 4885 is a typical Visa Check Card sequence issued by BofA. I wonder if this guy was smart enough to look at his card number and verify that was not the case here, especially before putting it out to the press.
Yikes.
I'm afraid you're wrong, sir or madam.
I am one of the victims of this programming error, and I can tell you that several thousand VISA debit transactions were miscoded with the same amount: $23,148,855,308,184,500.00.
I was not smart enough to look at my card number before I sent it off to Consumerist so that VISA could be made fun of. Happily, the string does not contain my (or apparently anybody's) credit (or debit) card number.
Never attribute to malice that which can be explained by mere idiocy.