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Which Linux For Non-Techie Windows Users?

obarthelemy writes "Having at last gotten Linux to run satisfactorily on my own PCs, I'd now like to start transitioning friends and family from XP to Linux instead of Windows 7. The catch is that these guys don't understand or care much about computers, so the transition has to be as seamless and painless as possible. Actually, they won't care for new things; even the upcoming upgrade to Windows 7 would be a pain and a bother, which is a great opportunity for Linux. I'm not too concerned about software (most of them only need browser, IM, VLC, mail and a Powerpoint viewer for all those fascinating attachments). What I'm concerned about is OS look-and-feel and interface — system bar on the bottom with clock, trash, info on the right, menu on the left, menu items similar to those of Windows. Is it better to shoot for a very targeted distro? Which would you recommend? Are there themes/skins for mainstream distributions instead? I've been looking around the web, and it's hard to gauge which distros are well-done and reasonably active."

35 of 766 comments (clear)

  1. Try OpenSUSE by Anarke_Incarnate · · Score: 5, Informative

    11.2 is very polished and nice and YaST makes it easy to get things done if you are unfamiliar with how Linux configuration files work or are located. It can install software almost as easily as Ubuntu, but in my opinion, does more things "right" than Ubuntu does. It has almost everything you would need and good overall integration. If you install it, I recommend you do it via the install DVD rather than the live CD.

    1. Re:Try OpenSUSE by Anarke_Incarnate · · Score: 4, Interesting
      Additional info: http://en.opensuse.org/Screenshots/11.2 for some screen shots. Also, to clarify my previous post; YaST is similar, but more powerful than Microsoft's control panel. If you configure (And you should) the Packman repository (A repository is a collection of install packages that you set up by adding the URL to a window or the file directly, and you can do it easily in YaST), you should be able to isntall almost anything you want right from YaST's package management window without having to search on many web pages.

      There are lots of good documents here: http://en.opensuse.org/Additional_package_repositories

    2. Re:Try OpenSUSE by obarthelemy · · Score: 5, Informative

      I knew I would get that kind of reaction wording my question that way. My aim is not to bash Linux, but of the 6 PCs I currently have at home, it failed to install on 4, from a HALT error to a grey screen after loading x to a weird system screen with no login or launch options to a great big freeze at the desktop. I tried looking around for docs on these 4 issues, and either didn't find any relevant info, or it didn't work, or the info was incomplete or outdated. But then again, I'm dumb.

      Since it did install on my 2 latest PCs, I'm taking it as a sign it will work well enough for simple desktop tasks, though the community, as you so effectively prove, is as welcoming to curious passer-bys and newbies as ever.

      As for making it look like Windows, my users have a tendency to be even dumber than me. My 80-year old dad is thrown off when a video driver update changes his screen's resolution...

      --
      The Cloud - because you don't care if your apps and data are up in the air.
    3. Re:Try OpenSUSE by CyDharttha · · Score: 4, Interesting

      When using Ubuntu, you can add software without any of that foolishness, using synaptic package manager or apt-get from the command line.

      Don't forget about the 'Ubuntu Software Center' for non-techie users. Its simplified interface is a good alternative to Synaptic for quick search/install/remove.

      I have some pretty good success stories regarding people that are ultra-non-tech using Ubuntu. A friend of mine had a system I helped him with, he uses it for all his music creation/production/promoting work. He moved out to New York, a few thousand miles from me, and about a year later his HD died. I had him order a new drive off newegg, download Ubuntu 9.10 on his wife's PC, and do the install himself. He was up and running with a fresh Ubuntu and installed all his software (VLC, Ardour, Hydrogen, QJackCtl, LADSPA plugins, etc) in under an hour. He wouldn't know how to use a command line if he tried :) Again, I think this is a good success story!

      Here's a previous post from me regarding software/hardware he uses and resulting artworks if anyone's further interested.

  2. Prepare for all by tsa · · Score: 5, Insightful

    Before you begin, ask the people you want to help if they are willing to try something else than MS software. They are probably quite familiar with Windows, Office, Outlook, and Media Player, and will have a hard time learning something new. That also means you will be asked a LOT of questions, mostly things that you can not even come up with because they are so logical to you. So: know what you get into before you begin!

    --

    -- Cheers!

    1. Re:Prepare for all by tsa · · Score: 4, Interesting

      Sorry for replying to myself, but if you have to ask this question on /. you'd better not start the whole 'converting business' because you will probably get more questions and remarks than you can handle. First try to find a Linux distribution that looks extremely user-friendly to you, get to know it thoroughly, and then ask people if they want to try it as an alternative to Windows.

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      -- Cheers!

    2. Re:Prepare for all by Daniel+Dvorkin · · Score: 4, Insightful

      if you have to ask this question on /. you'd better not start

      Every single Ask Slashdot story gets a response like this, and it's always a jackass thing to say. The whole reason Ask Slashdot exists is to allow technically competent people to share their expertise, and help others get up to speed. "RTFM n00b" responses like this are a major contributor to the negative geek stereotypes we all claim to hate, and in this specific case, a major barrier to Linux use. If you like seeing yourself as a member of a small, impenetrable elite possessed of special and arcane knowledge, go right ahead, but don't expect the rest of us to play along.

      --
      The correlation between ignorance of statistics and using "correlation is not causation" as an argument is close to 1.
    3. Re:Prepare for all by elfprince13 · · Score: 4, Interesting

      My *mother* switched painlessly to Ubuntu. The first step is training them to use Firefox, Thunderbird, OpenOffice, and VLC on their Windows machine. After a month or so of smooth sailing, install Ubuntu and show them where the new menu locations are.

    4. Re:Prepare for all by commodore64_love · · Score: 5, Informative

      >>>>you'd better not start the whole 'converting business' because you will probably get more questions and remarks than you can handle

      +1 insightful.

      I ran into this exact same problem. I gave my brother a new Windows/vista 7 desktop and an older Ubuntu Linux laptop (he gave me $350 in return), and you're right. I was not prepared for the number of questions I am now getting from him.

      - WINDOWS 7 (vista 6.1) ----- Nary a problem. He did ask me to install RealPlayer but it only took 5 minutes and now he's gone two months without asking any questions.

      - UBUNTU LINUX ----- Oh my god. Problem after problem after problem. "Where's the start menu?" "How come I can't find the calculator?" "Why won't my MS Word docs work on this laptop?" "I tried to play a game, but it refused to work." "I tried to watch CNN but the video refuses to run (it needed MS media player)." I'm starting to wish I had installed XP instead of Linux on this laptop, because it's idiot-friendly and my brother knows Windows.

      Disclaimer-
      This is not going to be a popular post.
      I'm sorry. I can't change what I have observed.

      --
      "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
    5. Re:Prepare for all by Chees0rz · · Score: 5, Insightful

      if you have to ask this question on /. you'd better not start

      Every single Ask Slashdot story gets a response like this, and it's always a jackass thing to say.

      I think you misinterpreted his meaning, in this case. The GP was giving the advice that- if this ask /.er has to ask, then somebody better bring up the question- "Are you familiar w/ Linux yourself?"

      Being a newb with Linux is a difficult enough step, and sometimes hard work. Supporting someone is even more difficult. This advice was buried in his maybe, somewhat, possibly, loaded question- Whatever answer comes up here, make sure you damn well get experience with the distro you choose before recommending others to use it. You are the tech support.

  3. Ubuntu by InsertWittyNameHere · · Score: 4, Informative

    Give them Ubuntu. Out of the box it's similar in look and feel to windows. If you want it to look like OS X then install AWN and Compiz (or if their system is old/slow turn on Metacity instead of Compiz) and the advanced effects thing (I forget what its called but it lets you make those squishy windows and the cube for switching between workspaces and lots of other effects.

  4. My 65 year old parents like Ubuntu 9.10 by Ritz_Just_Ritz · · Score: 4, Interesting

    It took me about 15 minutes to show them how to navigate around (compared to their old Windows XP machine that just gave up the ghost). The only thing I needed to set up for them was flash video so they can use youtube. The system keeps itself updated automatically and they'd already been using Openoffice under Windows.

    They've got a brand new Asus notebook and Ubuntu found all the hardware bits by itself (including wifi and bluetooth). Haven't gotten a "support request" in months. I left a bootable Vista partition just in case they decide they want to get back on the Windows merry-go-round, but so far they haven't seen any need.

    Best,

  5. ER... Why? by DaveQat · · Score: 5, Insightful

    I realize Slashdot is probably the wrong place to ask this question, but why bother transitioning them? If Windows works for them, and they're happy, you're just asking for a LOT of headaches with tech support, questions, and problems. Let them continue to use Windows in peace, unless there's some kind of real pressing issue that leads you to recommend them switching.

    1. Re:ER... Why? by T-Bone-T · · Score: 4, Insightful

      I agree. What's wrong with Windows 7? My dad switched from XP to 7 and was ready to go after a 15-minute walkthrough. He hasn't called to ask about anything. I tried switching him to Ubuntu but he was calling all the time to ask questions.

    2. Re:ER... Why? by assertation · · Score: 3, Insightful

      Seriously,....I'm an Ubuntu zealot, but I have learned my lesson "nation building" with tech stuff. You are never really done, people call for help and questions years later.

      If they don't like windows they just need to pony up a little more cash, get a Mac and get rid of the hassles.

    3. Re:ER... Why? by sponga · · Score: 3, Insightful

      Time is money if you haven't figured it out.

      To put it bluntly, the Linux Desktop missed the entire mass adoption of Personal Computers at home. Most of the desktop learning environment was done in the 90's and they have passed that skill on down to their children, so everything is just 'too big' and standardized the desktop. Plus I remember asking about a Linux desktop back in the days and the priorities were not there to develop it, more lines of whining about Windows were written than Desktop Linux code.

      You can believe whatever encounters you have had and try to make them an example, but the point remains that Linux is a very chaotic environment and nobody wants to stand up to be liable if something goes wrong. That or they get really offended when you tell them you do not like what they developed and no people do not want to switch between 5 different varities of a certain App with names that do not even compare to the task they are doing.

      Personally, I say just wait it out and let a big corporation like Google do something right with Linux to make it a truly great Desktop OS. Ubuntu is barely gimping along and nothing too exciting about makes it a 'must have'.
      Plus Windows 7 is here and all the excuses of "Vista is bloat" have kind of gone out the door, MS seems to finally have figured out stability/security with Vista/Win7.

      Linux Desktop missed the biggest opportunity to seize on MS's blunder with Vista, missed opportunity in that Win7 will last another 15+ years sitting on Businesses/home users computers.
      Sorry I am more of a realist than an hopeful opportunist.

  6. Mandriva Linux by RudyHartmann · · Score: 3, Insightful

    Mandriva Linux. Especially if you get the Powerpack. It has all the extras built right into the DVD so you don't have to go out and find it. I would also recommend getting the 32-bit version since it's more stable. I also site this article in Linux magazine: http://www.linux-mag.com/cache/7643/1.html

    --
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  7. Choose a distro that has good KDE implementation by bogaboga · · Score: 3, Interesting

    Here's why:

    The latest incarnation of KDE looks great. You must be warned though that the system your folks must be using has to be "powerful" enough. Here "powerful" is subjective.

  8. I prefer Fedora by Jim+Hall · · Score: 3, Interesting

    Speaking for myself, I prefer Fedora Linux. I find the look and feel is set up to be pretty close to Windows, enough so that sometimes people who look over my shoulder and see me using it assume I'm running Windows. If your family is moving from Windows, this might be a good choice.

    Actually, my wife really likes Fedora, and she's a definite non-geek. It's easy enough for her to use, which (for her) is mostly email, web, text processor, and a few other minor apps.

    I used to run Linux at work for several years, and ran Fedora. It's got the tools that replicate the functionality of Windows. (Unfortunately, I've been asked to move to Windows, at least for work. Ironically, I find Windows very confusing to use - Linux just seems so much easier to use.)

  9. Mint by uvajed_ekil · · Score: 3, Informative

    I'd say Mint is a good choice, though I'm certainly biased from using it for years now. It is easy to install, comes with everything most users need, and is Ubuntu-based, meaning anything you don't find should be easy to add. The included software manager makes it super easy to pick and choose optional software. At least give this one a look, as it has become quite popular, according to distrowatch.com and some other linux reviewers.

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  10. Re:Saving Yourself A World Of Pain by blincoln · · Score: 3, Insightful

    you can install Linux even when there are multiple hard drives in your computer (you can only install Windows 7 if there is one and only one hard drive installed)

    Er, what? Every version of Windows I've installed (back to 95 on floppy disks) supported multiple hard drives. The 9x series would format all of the installed drives prior to installing Windows itself, but that was fixed for the NT-based versions.

    Linux will support RAID - 0, 1, 1+0, etc - Windows 7 only supports RAID 0, and RAID 1 for those who buy Professional or Ultimate, and cannot do RAID 1+0

    Do you really want your OS taking on the overhead of RAID? Desktop motherboards with hardware RAID 0/1/0+1 are easy to find and cheap. How many desktop users actually have the four hard drives necessary (at a bare minimum) for 0+1 anyway?

    Linux will not magically create a 100MB partition that you cannot erase and is essential to the operating system, unlike Windows 7 that will refuse to boot after removing the 100MB magic partition using Knoppix and cannot repair even with the original installation disks

    100MB is about 1/100th of a percent of a common 1TB hard drive, right? Who cares? Why were you trying to remove it?

    There are lots of things to like about Linux and hate about Windows (and vice-versa), but I don't think any of the things you mention are significant for the average desktop user of either.

    --
    "...always new atoms but always doing the same dance, remembering what the dance was yesterday." -Richard Feynman
  11. My biggest problem was by CBung · · Score: 5, Insightful

    I transitioned a friend to ubuntu recently, he was sick and tired of getting viruses and the like. He is extremely satisfied so far. He recently asked me if iTunes works for linux, because his girlfriend has an ipod. She likes to use the itunes store, so the usual amarok/rhythmbox solution doesnt work. Unfortunately if you look at the wine application page for iTunes the rating is trash. Setting him up with virtualbox is just too extreme, he does not have a windows cd around. The biggest thing is check what software they use regularly, and make sure it works first in wine or has a decent alternative. Otherwise they will just be disappointed.

    1. Re:My biggest problem was by Dutch+Gun · · Score: 3, Insightful

      His fault, not the computer's fault.

      His fault, because he had the audacity to click on a link in an e-mail, or visit a malformed web page? Or because the flash plugin he was using was slightly out of date and didn't bother letting him know it was time to update? Or because he didn't realize that www.paypal.com != www.paypa1.com? There are thousands of ways a computer can get infected with malware. Many are poor judgement on the user's part, but hell, many are no fault of the user at all - at least, not in a sane world. My definition of a sane world does not include getting your computer compromised simply by viewing a web page.

      Linux has the advantage of an inherently superior security model (permissions-based security was ALWAYS the standard), where Windows has the problem of supporting legacy apps from a model that allowed total permissions from ANY process. And of course, there's the fact that Linux (on the desktop) is a much smaller target.

      Blaming users is a copout. Lay the blame squarely where it deserves to go: programmers / managers who were thinking far too much about cool whiz-bang features and not enough about hardening their software from malicious attacks.

      --
      Irony: Agile development has too much intertia to be abandoned now.
  12. YaST, YaST, and YaST by Enderandrew · · Score: 3, Interesting

    Windows users expect a familiar control panel to configure their box.

    openSUSE puts out great, polished desktops. Their KDE 4 desktop is perhaps unmatched by any other distro, but YaST is what will really appeal to non-technical Windows users.

    It should be noted that you may need to install a restricted formats package to get Flash, DVDs, MP3s, codecs, etc, and possibly a proprietary video driver. But there are 1-click installers that make this process very simple. After those two steps, you should be in pretty good shape.

    --
    http://blindscribblings.com - Tasty pop-culture in conceptual fashion.
    1. Re:YaST, YaST, and YaST by Noughmad · · Score: 3, Informative

      Most Windows users never configure their box. In most cases it only has to be done no more than once, and then it's usually done by a geek relative.

      --
      PlusFive Slashdot reader for Android. Can post comments.
  13. Re:Ubuntu by Sarten-X · · Score: 4, Informative

    I agree fully. Having slight differences is a good reminder that the user is now unique among their peers, and uses something superior to the average. Like driving a Ferrari, it's got everything, but just a little different than their neighbor's Buick.

    However, normalcy is nice. Having a steering wheel is good. This is why I usually just rearrange things a bit. Sure, it takes a bit of effort, but you can rearrange the applets on the GNOME panel and get a decent facsimile of Windows, but with different images. It's enough to match up with basic instructions from less-than-savvy friends, and it's certainly close enough to learn quickly.

    Once I've converted folks, I've often put a sheet of paper next to the computer, listing equivalent options between Ubuntu and Windows. If you want to do something and can't figure out how immediately, look at the list. Eventually, that list will disappear from use.

    Finally, one of the most important things I've done to convert someone has nothing to do with the OS itself. I always leave my cell phone number and a card listing the hours where I'm not otherwise occupied. For the next week, I'll get several calls, but the user gets someone friendly to help them. It also often serves as a nice introduction to the community in general. If I'm unable to really help right then, I'll direct the user to the Ubuntu forums. Calls drop off rapidly after that.

    This turned into an essay. Sorry about that.

    --
    You do not have a moral or legal right to do absolutely anything you want.
  14. I find KDE less frustrating than Gnome by Colin+Smith · · Score: 4, Insightful

    * It has more of the little tools which people expect and use.
    * The tools are better integrated with one another. Gnome tools are standalone.
    * It's faster (lower latency menus, windows etc).
    * It works more reliably. The taskbar for example works, horizontally or vertically.
    * It is more like windows XP like than Gnome.
    * It's easier to customize/configure than Gnome.

    Overall, KDE (3.5, haven't upgraded) just works well. The problem is the application namespace. The "K" thing. Seriously. Get rid of it. I don't need to know that I'm using Kontact, Knode, Karm Kaddressbook or or Kmail. Hide all that bollocks at the filesystem level.

     

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    Deleted
  15. Communities by NotBorg · · Score: 3, Insightful

    I'm going to go out on a limb here and say: so what. Do tech communities matter to non-techies? Do former Windows users need or want a community? Even though they didn't need one when using Windows? The word from the Linux communities is that it is easy enough for anyone and easier than Windows. It just works, right?

    Don't get me wrong, I'm not trolling for Windows and it's great that Ubuntu has a community too. There is value for many in having a friendly community to scrape tech tips from. I just wonder if it really matters to a non-techie who is just looking to play videos, send e-mail, and visit Facebook.

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    I want this account deleted.
  16. Re:Linux terrorist by sammyF70 · · Score: 3, Informative

    From my own experience, past the first hour of explaining where to find stuff, you'll get a LOT less support to do by using a good linux distro than by staying with Windows, as long as they don't want to play the newest games out there.Linux is way less of a hassle for the standard user, who is going to spend 99% of the time in MSN, Skype or on facebook, and who watches vids on youtube, than windows (and yes, I include even Windows7 in that). Additionally, If someone like that asks you for a certain software ("I need Photoshop, cause my cousin's neighbour's Aunt said it was great to resize pictures"), you can easily log in via ssh and install the foss equivalent, thus saving yourself the effort of being physically present and your "non-computer-type" person either a lot of money/the danger of catching a virus (you'll still end up having to explain how to use the software, but that would have happened with windows software nevertheless).

    --
    "DRM is like the Ford Pinto: it's a smooth ride, right up the point at which it explodes and ruins your day."-C.Doctorow
  17. Re:Saving Yourself A World Of Pain by bill_mcgonigle · · Score: 4, Informative

    Do you really want your OS taking on the overhead of RAID?

    Yes, it's well-debugged, very low CPU (especially in a multi-core world), and it's portable across controllers.

    Desktop motherboards with hardware RAID 0/1/0+1 are easy to find and cheap.

    Because most of them just pass the job onto an OS driver.

    How many desktop users actually have the four hard drives necessary (at a bare minimum) for 0+1 anyway?

    RAID-1 is the major win for availability. It even improves your average seek time.

    --
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  18. A pain and a bother? by brad-x · · Score: 3, Informative

    Windows 7 preserves almost all the metaphors and usage traits people are used to from XP, and introduces new convenience features. I think a transition to Windows 7 from XP would be a much smoother process than an introduction to a new platform.

    Is there a good reason to switch the family to Linux, other than for ideological reasons?

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    // -- http://www.BRAD-X.com/ -- //
  19. Re:Ubuntu by Beardo+the+Bearded · · Score: 4, Informative

    I've used Puppy, Ubuntu, and Mint recently, with a laundry list of other distros over the years.

    Mint is your hands-down best out-of-the-box choice. The reason is simple -- it comes with a Flash player already installed. That means that facebook, youtube, twitter, and every other flavour-of-the-week website is going to just work as soon as installation is completed. If you're using other distros, you're going to have to enable the universal, guess about which open-source player and version will work, and cross your fingers. (Remember, if it fails ONCE, Linux is too complimicated.) It is based on Ubuntu, so you get a lot of support PLUS all the proprietary functionality that the average user will want.

    Puppy is faster, and by a long shot. Even though it's not as polished, it is usable, so much so that my daughter can use it. (She is six.) I've got another copy running on my ancient P2 366 laptop, and it's actually usable.

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    ECHELON is a government program to find words like bomb, jihad, plutonium, assassinate, and anarchy.
  20. Re:Ubuntu by MichaelSmith · · Score: 3, Funny

    Did you go out and find that same hill to photograph?

  21. Re:Ubuntu by Brian+Gordon · · Score: 3, Funny

    viruses and bluescreens aren't just "part of computers", but part of windows

    Malware isn't just a part of Windows. If the user is stupid enough to run malicious code with elevated privileges then their computer is going to turn into mush like you describe, regardless of the operating system. Hiding root inside a cryptic shell doesn't really count.

    Also, bluescreens haven't been a real complaint against Windows since XP pre-SP1. Any lingering problems are due to drivers, and Linux has much nastier drivers than Windows. Crashes are rare and Windows handles dying programs better than Linux. Badly written X applications occasionally cause my X to freeze up but I've never heard of such a thing on Windows.

  22. Kind of Ubuntu by Daengbo · · Score: 3, Informative

    Two things:

    1. Don't do it (unless they've asked and you don't mind a full-time job supporting them forever)
    2. Linux Mint, not Ubuntu

    Mint is based on Ubuntu, but comes with all the post-install crap already done for you. It has the bottom panel with menu button (not bar). It's nice and green, not brown.

    My recommendation for older machines is LXDE on Ubuntu or Mint. It can run nicely in 128-256MB RAM.