How Chat and Youth Are Killing the Meeting
dominique_cimafranca writes "Forbes columnist Dan Woods describes a change in the way some companies handle meetings. Owing to instant messaging and younger tech-savvy CEOs, meeting time has gone down from as much as 30 hours per week to as little as 2 hours per week. Woods proposes ways to make this 'meetingless' management effective."
> meeting time has gone down from as much as 30 hours per week to as little as 2 hours per week
Bravo, Bravissimo. Many of us have been aware of time wasted on meetings for quite a while.
Let's be clear, planning is necessary and some meetings still might be needed. I guess almost everybody knows what I am talking about... ;-))
I am sure Dilbert hasn't got the monopoly on this topic but here are some links anyway...
http://www.dilbert.com/strips/comic/2008-11-23/
http://www.dilbert.com/fast/2001-12-15/
http://www.revold.no/wordpress/wp-content/uploads/2010/02/Dilbert_MeetingMadness.jpg
http://brontesaurus.com/blog/wp-content/uploads/2009/02/dilbert-meeting.gif
http://www.dilbert.com/dyn/str_strip/000000000/00000000/0000000/000000/30000/1000/900/31967/31967.strip.gif
http://slcta.net/images/dilbert2007112223221.gif
Everything I write is lies, read between the lines.
http://www.dilbert.com/strips/comic/2008-11-05/
...these horrible technologies turn every hour of every day into an eternal meeting.
I've been sitting in an IRC channel with all the devs all day every day. Sounds like an all-day meeting to me, it's just more efficient.
-- 'The' Lord and Master Bitman On High, Master Of All
To succeed in the long term and at scale, stream-of-consciousness management must be supplemented in the following ways:
All of you using IRC and email now have experience in "stream-of-consciousness management". Don't forget or otherwise the resume scanners will pass you over and when you're in the first interview, the HR drone will say you don't have up to date skills and chuck your resume away.
RIP America
July 4, 1776 - September 11, 2001
so *ahem* 30 hours of talk and 10 hours of "work"? no wonder some companies can't get shit done.
How IM and SMS Are Killing the Languages All Over the World.
We need to get back to the Old Ways, where we invested all of time more wisely in Talking About Doing Stuff. We fear this new fangled "work".
If you were blocking sigs, you wouldn't have to read this.
Thirty hours of a forty-hour workweek devoted to meetings? I'm sure managers are getting nervous at the idea you can spend two hours a week on meetings and 38 hours a week getting stuff done.
Just like I have to show that I've gotten something done for the company in order to justify my paycheck, maybe it's time for the meeting-happy managers to show that their meetings have provided value to the company.
If I have been able to see further than others, it is because I bought a pair of binoculars.
I work for a very successful, young company which is run by a very young CEO. On average, I have no meetings at all. We're currently in a huge crunch right now, which means I have 3-minute check-ins at the beginning and the end of the day.
Long meetings have been the butt of jokes for as long as I can remember, and for good reason: they're a giant waste of time, especially for technical people.
This looks very much like one of those articles people will be mocking in 10 years. This really makes Forbes look like they're clinging to the 20th century...how embarrassing.
Ostensibly you hold meetings to do three things
1) Share current status
2) Discuss ideas
3) Plan
A good manager has all these worked out beforehand, and uses this preparation to lead the meeting effectively and efficiently.
If you are spending hours and hours in meetings with your team, something is terribly wrong.
A little tear squeezed from the corner of my eye and I thought "Has heaven indeed begun to poke its head through into Earth?" Then I read the article and realized that the meetings have gone from as little as 30 hours a week to as long as the entire work week, just one long virtual meeting.
"Ahh, Hell! You sneaky bum, disguising yourself as heaven again only to suck in the unwary."
I'm a happy pessimist. I expect and prepare for the worst, when it doesn't happen I am pleasantly surprised.
I wonder if using chat and email instead of meetings will lead to more issues when companies are sued. It is a lot easier to deny knowing about some product defect if it is just talked about in a meeting. However, if there are chat or email records then the company is more likely to get into trouble. It depends on what sort of logs they keep and how often everything is erased.
Would someone please tell my boss about this?
#DeleteChrome
...until morale improves.
Good news: Fewer and shorter meetings.
Bad news: Now every time you're IM'd by your manager it is a meeting.
Good news: Everyone can be 'in the loop' all of the time
Bad news: It's even easier to keep people out of the loop
Good news: Everything is less formal -- no more meeting minutes or meeting rules
Bad news: Now every single scrap of paper and electronic barf that crosses your desk must be recorded and filed.
Good news: With laptops and smart phones you can have a 'meeting' at any time day or night ti fit your schedule
Bad news: Your manager does not know or care about your schedule -- just his own.
Good luck with that.
...there is no such thing as a "productive" meeting.
:)
However, I'm not sure I can see a meeting where the meeting notes go somethng like:
Doing well.
LOL
Should we do lunch?
Y
OK, what next?
Project A
HTH!
The Kai's Semi-Updated Website Thingy
Technology, in and of itself, will not improve meetings. Effective management improves meetings.
Give a group of inefficient people an IM client, and they will be inefficient people IMing all day and interrupting.
I learned a lot about running meetings from effective managers and ineffective ones. My favorite example was a Senior VP for a regional bank. He held monthly meeting with all managers. Each manager was alloted time to speak. But you better damn well have something to say. Most managers passed time off to the next. Only the hihglights that really impacted the group as a whole got shared. Generally 15-20 people invited. Meetings 15-20 minutes. It was effective use of time, effective information. managers could seek each other out if they had other things to discuss.
Want to have good meetings?
* Invite only those that should be there. You don't need 3 marketing guys for your project kickoff meeting
* Above 8 or 9 invitees is a big fat warning sign.
* Have a written agenda. Circulate it beforehand.
* Have a hard end time to meetings. Make it intentionally shorter than it usually would go.
* Make decisions beforehand with the key people. Most decisions don't really get made in the big meeting. Two or three key decision makers on the same page and the rest follow or simply refine the decision.
See my journal for slashdot ID's by year. Mine created in 2005. http://slashdot.org/journal/289875/slashdot-ids-by-year
Damn youngsters!
Pray tell me, where are we now going to get our free donuts?
Jeez, get off my lawn!
Be very, very careful what you put into that head, because you will never, ever get it out. - Cardinal Wolsey
Man, two hours a week isn't nearly enough time for the micromanagement, pontification, self-promotion, idle chatter and general dumbfuckery that has become the mainstay of my job -- I can't see anyone in management in any serious-size company (where the most important job qualification for middle management is, of course, meetings) going for this.
My God, can you just imagine having eight hours to sink into work, unbroken by pointless meetings? Being able to concentrate on a task rather than sit in some soul-crushing little room with fluorescent lighting just to realize that your boss brought you in just so he'd have people sitting there to look impressive to some other department? Getting things done rather than listen to your coworkers discuss the specifics of your job even though they're not vaguely qualified to do so?
It'd be glorious.
Every year during my review, I just pray the words "slashdot.org" aren't mentioned.
Um.. Seems that the extra hours will be productively used reading /. as all here prove.
Good grief, if they had 30 hours of meetings per week, and probably a few more hours walking to the next meeting and whatnot, when did they have time to do any actual work? I'm affraid that just hearing about spending 30 hours a week in meetings tops everything I've ever read in a Dilbert strip.
That gives me kind of a snarky idea, though. I've long been under the impression that most meetings (or a large part of the time allocated to them) falls basically into two categories:
- substitute for a social life (think: the boss just wants to talk to some people)
- responsibility avoidance (think: we all talked about it for hours, hence nobody is personally responsible for any given decision or lack thereof. Sorta like why they give firing squads blanks too.)
There are of course sub-categories and nuances (e.g., the crying on each other's shoulder instead of taking a decision kind of meeting, or the kind that's not just a substitute for social contact, but a one-sided occasion to brag too.) But I think that as top-leve categories, those two would account for more than half of the time wasting.
I wonder if the reduction in meeting hours just has to do with, well, if you give a lonely boss email and IRC and IM and all, he can get his socializing fix without preventing his subordinates from working in the process.
A polar bear is a cartesian bear after a coordinate transform.
It is hilarious/annoying as hell when you get an older "C" level executive who uses the corporate IM like this:
Bossman: Are you there?
Me: yes
*phone rings*
I usually answer their questions, which are always about *impossible to say verbally* statistics within the IM window, even while they are talking on the phone... Kind of as a way to Passive-Aggressively say "hey you know all that licensing money you pay to Microsoft for this nice IM solution? it would work better than the phone if you would just use it.
... a lot of bugs in a project, indicate that something ain't quite right with the project. Folks scramble to figure out what needs to be done to have less bugs. When your level of bugs go down, you got your project right again.
A lot of meetings in a project, also indicate that something ain't quite right. Instead of scheduling more meetings, folks should try to figure out why they think they need so many meetings.
Just like development is proud to say, "Hey, we have less bugs!", management should be proud to say "We have less meetings!"
Instead, when an an executive asks, "Something ain't right with your project, what y'all doin' 'bout it?"
The project manager answers, "I've scheduled a meeting with them, and a meeting with the other guys, then a meeting to talk to them foreign folks, about what 'them' and 'the other guys' think . . . ", etc.
A high number of meetings in a project should be considered a negative metric.
Schroedinger's Brexit: The UK is both in and out of the EU at the same time!
With all those meetings, how do you get any work done? I'm glad it's gone down!
Informal meetings are great. Formal meetings should die. They waste time that could be saved by things like pre-recorded webinar thingies.
[signature]
He needed to be in constant contact with me throughout the entire day.
I had gone down to the server room for about 45 minutes, and came back to this IM:
"ANSWER ME!!!! YOU MUST ANSWER ME! I AM YOUR MANAGER AND NEED TO KNOW WHAT YOU ARE DOING!" I'm not kidding. It was that obnoxious.
Never mind the fact that we all carried around cellphones and he could have easily called me if he so desperately needed to talk to me.
It turned out that, as usual, all he wanted was a "status update" on an install I was doing. Honestly, this was more of a quite common tech-to-management role switch problem, but the fact that he had IM at his disposal just made workdays damn near unbearable.
Dunno, it seems to me like when you look at the before and after, the sheer difference in hours wasted, would still make a difference by itself.
Before: 30 hours per week in meetings, not just for the berk calling all those meetings in a row, but for all the people dragged to them instead of having that time to manage their own projects or teams. If you add the time spent preparing the meetings, walking to/from meetings, etc, that doesn't leave many hours (if any at all) for anything else _but_ meetings.
Let's be generous and say they got... what? 2 hours per week left for actually doing whatever pays the company's bills? (Almost no company is paid just to hold meetings.) 4 hours?
After: 2 hours a week in meetings. Let's be generous and add another 2 for preparing, passing the minutes, going to/from the meetings, and it still leaves 36 hours to do actual work.
That's a 9 times increase or more.
Even if those people are just as inefficient as before, the sheer difference in hours wasted will make a huge difference.
A polar bear is a cartesian bear after a coordinate transform.
Dr. Farnsworth: Good news everyone, I've eliminated the meeting... it only took a millennium for it to die of old age, that and your next paychecks. But long story short: naptime is over!
Hermes: Noooooooooooooooooooooo!
Fry: [wakes up] Huh, what happend?
Leela: They're trying to take away our benefits, we have to unionize to save the meeting!
We need to get back to the Old Ways, where we invested all of time more wisely in Talking About Doing Stuff. We fear this new fangled "work".
Actually, what we're doing right here is talking about the way of discussing how to talk about doing something.
Hmm, wait... No, it's posting about talking about how to talk about... fuck got lost again. It's talking about talking about talking about talking. Yeah, that's it.
you gather numerous people in a room, either all listen and scribble while one is talking, or more than one talk in a chaos. you cant do any other work during that time, you cant take a piss, you cant eat, you cant even think properly.
online meetings are a blessing. you can still do actual work during online meetings. actually best is online chat. you dont need to talk, or you dont need to watch. people dont have to listen. you can type long blocks of text, and anyone can take their time while reading and digesting, which is something they cant do if you do it by talking. also, in most cases, telling something by voice takes longer time than typing it.
Read radical news here
I have had the pleasure of working on a technical team only to attend meetings for more than half the week and lose lots of valuable time that could be spent on real work. This was not very good for moral as I found myself feeling like i was not accomplishing enough and making as much progress on my work as i wanted to.
I have also recently(last 2 years) had the pleasure of working on a technical team where client facing meetings are pretty much the only meetings I have, and they are short and far between. Since this role is a remote one, I am never in communication with my management, aside from a few emails here and there. In fact, last year I only spoke to my manager 3 times on the phone, and have yet to meet him.
In my opinion, there has to be a happy medium. Face to face time is important in the workplace. It creates a link between the person doing to work and the people requesting the work. While i agree that most meetings should be kept to a minimum, there are definitely some types of meetings such as a weekly one on one with ones manager(maybe 15 minutes or so) and team meetings(maybe 30-60 minutes a few times a month) that make alot of sense to keep active and on-going. When people that work together lose a personal connection with their teammates it tends to make them less likely to go that extra step or two to help each other out. It gets even worse when it is a lack of connection between a boss and an employee.
The best example i can give to represent this disconnection between an employee and his boss(again, only talked on phone with mine 3 times last year and so far once this year) is that i recently had to have a small surgery done and despite numerous emails, preparations for time off, etc. My boss was actually surprised after my surgery when i was on my leave. It had never registered with him, even though one of those phone calls we had contained a 5 minute conversation about this very surgery and the time i would need to be out of the office following it. When there is no connection(good or bad) it becomes difficult for people to give a crap about and remember whats happening in the lives of their coworkers and thus makes the team as a whole suffer.
Using IRC/IM would do alot to bridge the gaps in my situation, as it would provide a forum for data to flow more freely. team members comments are not only helpful in seeing things in a different light, but help re-inforce what was actually said. I just think that the business world needs to remember that an extreme in any one direction is never the best solution. Dropping meetings from the schedule is great in most cases, but some personal communication face to face or at least via phone should be maintained on a regular basis so that everything keeps running smooth.
Meetings are really dick-size wars. The manager that can call the most people to a meeting obviously has the biggest dick. And if you have to attend that meeting, your dick is smaller than his.
Once you get past the need for the ego boost, you notice that meetings drop off to almost nothing. No matter what the technology used, no matter what the industry.
how about u?
Perhaps a better article title would be "How Meetings and those Who Like them are Killing Productivity".
Actually, for some people it's more like 30 hours of talk and 10 hours of organizing the next meeting, preparing the powerpoint slides, and walking between meetings. Some people simply need to fill their day with something, and they'll expand it to fill all that time they need to fill.
A polar bear is a cartesian bear after a coordinate transform.
If all of those are worked out ahead of time, then there shouldn't be a need for a meeting for that information to be communicated.
The only REAL need for a meeting is during a crisis that you have NOT prepared for.
Best idea from Extreme Programming
Well, if it stayed confined to the level of the CEO and upper management, I wouldn't even have anything about it. The problem is that the culture of meetings _does_ tend to extend downwards to the level of those guys programming the netbooks.
For a start each of those managers who get dragged to fill someone's 15-20 person meeting, in turn will fill their time with dragging other groups of 15-20 persons into meetings of their own. And then come the corporate structures often overimposed over the normal pyramid, so the same guy not only ends up telling his boss about what a Netbook can do, but also do the same in the architecture meetings, strategy meetings, controlling meetings, budget meetings, meetings to convince the Mordac The Preventer Of Information Services from the IT department why he needs XA transactions activated in the database, etc.
I've actually seen companies where basically even the guy who's technically just in charge of 3 other guys writing the GUI for some Web front-end, ends up spending half of his week in meetings.
A polar bear is a cartesian bear after a coordinate transform.
I'm a teacher in a public high school with (we think) better than average utilization of our information tech, at least on the teacher's desk. We take a LOT less meetings than 5 years ago, and the meetings we have are MUCH more abstract, more based on principles, overviews of our goals, and a bit of cheerleading, and SHORTER than back in the day. I totally commend my bosses for their tech-awareness, and their use of meeting times only for things that can't easily be said in email, or a video.
The exceptions are sort of interesting. The state mandated test regime requires a lengthy, plodding, punitive-feeling training session. Technology training. also a state mandate, is required to be administered by means of face-time. Basically, the theater of authority seems to require face-time: "I can make you show up and listen to me."
Perhaps this is what is really going on in meetings in the private sector, as well?
Here we used to use IM internally, until it was ruined. We generally, no longer use IM.
Other folks figured out they can try to skip procedures by using IM. You know all those procedures? F those procedures we'll just send an IM to some random person, that's the new procedure.
A lot of complaining about our work schedules in a 24x7 department. Why, I never reported it because so-and-so was on vacation so I couldn't IM him. What about the three guys sitting there doing nothing? Well, they're not in my buddy list.
"Phone Book" problems. People whom transfer to other depts but keep their name getting IMs to work their old job.
Also internal scheduling became intolerable. IM worked OK for folks whom only do one task all day every day. Special projects became impossible when other individuals started managing our incoming workload.
Documentation becomes impossible. Stuff that belongs in a wiki procedure is just IMed by those too lazy to edit. Stuff that belongs on the calendar is just IMed by folks too lazy to use outlook. Stuff that belongs in a ticket is just IMed by those too lazy to use RT. The lazy people made life hell on the non-lazy people.
Collaboration? Impossible. You can email any arbitrary group of folks. IM? In any group of three workers, they'll try to cut and paste each other, but fail.
Then there's the freaks. Such a broad spectrum of responsiveness. Some folks treat it like an email, as long as they reply by the end of the day, its all good. Then there's the lunatics whom expect a response within 1 second or else you're snubbing them, obviously the universe revolves around them and how dare you imply it doesn't, by not dropping everything to reply to their IM (lots of that type in lower level mgmt)
Finally no audit trail. I IMed someone whom never did what I asked. Turns out that's someone at a meeting, away from desk, whatever. Just lost in the aether.
After enough complaints, each individual got rid of it as their threshold was reached. Very few people indeed still use IM where I work.
"Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
By the headline I thought this might be about people using IM during meetings killing things. I tend to agree that having multi-hour meetings usually is pretty useless. If you really have that much information that needs to be shared chances are no one in your audience can absorb it all in a long tedious non-interactive meeting.
OTOH, I hope people don't try to take this as "we can do everything without face to face interaction!" This is also problematic. I work with a number of people who live far away and only come into the office every few weeks. We work pretty well over the interwebs but the couple days we get for face to face interaction is invaluable.
Back to my first thought, when you do have to be in a meeting and bring a laptop, just don't bury yourself in IMing with other people, checking e-mail, etc. It's distracting and I really hate it when someone has to repeat a question because someone was reading the latest Slashdot headlines. It's a level of inconsiderateness that shouldn't be found in a professional environment. That said, if I called a meeting and it seems useless to you, tell me!
Don't forget that every single decision made in the meeting must have an associated "next action" assigned to somebody. Otherwise, there's no point in making that decision.
My action item from this meeting is to machine-gun everyone who wasted my time with this crap.
--The Columbine Boys, Out on Work-Release
The problem with replacing face-to-face with IMs and emails is that you turn what should be a few short meetings into long, drawn-out discussions that can continue pulling attention away for hours.
Maybe you could hold a meeting to discuss your plan of more efficient meetings because of IM.
Hey don't blame me, IANAB
The reason I tend to push back against that mentality is that it's supposed to go in both directions, and it never does. If I have to work 60 hours a week to get something done, and I'm expected to do that, then it should also be perfectly acceptable for me to only put in 20 hours a week if that's all it takes me to get my work done.
But that's never how it works in practice. I'd honestly rather just get paid by the hour. Salaried employment is a rigged game wherein, economically, the employee always loses.
The purpose of meetings is to get management out of the way so the rest of us can get some work done.
"meeting time has gone down from as much as 30 hours per week to as little as 2 hours per week."
And this is written as if it is a BAD thing.
Agile Spaceport - You will never find a more wretched hive of scrum and villainy. We must be cautious.
Woods proposes ways to make this 'meetingless' management effective
I'm not quite sure, but this seems to imply that 'meeting-full' management was effective. I will argue tooth and nail that the opposite is true. What I've found to be effective has been hands-off managers that move heaven and earth to make sure their people can get their jobs done quickly and efficiently. They don't buy into any single management methodology but instead adapt as the situation requires them to. If a meeting is necessary, they call a meeting. They don't force new tools or methods on you but instead ask if there are problems with current tools and methods and make sure those problems get corrected. Lead by serving.
http://www.bynarystudio.com
"Whom" refers to the object.
"Who" refers to the subject.
"People who transfer."
"People to whom a transfer is made."
Is actually just like some meetings.
We are just complaining about meetings and wasting time.
After reading enough of this it feels in some ways like being in a meeting.
Comment removed based on user account deletion
I've been in IT for close to 20 years. Meetings are the most unproductive time wasters ever.
With email, instant messaging, intranets, web 2.0, dotProject and a zillion other like tools there really isn't much need for meetings.
Even when I've been an I.T. Director I rarely had formalized meetings. Information transfer happened in discrete gatherings maybe two or three times a quarter, and for less than 10 minutes each. Email and other networking technologies suffice.
We have one long meeting at the end of each month where we're usually planning what feature to work on during the next month. And a lot of that meeting time is just assigning tasks and addressing any upfront concerns and is usually about an hour to two hours tops if we're adding a major feature. Then I keep track of the developers via their commit comments. I tell them put the status in there in less than 2 sentences. My only rule is that if they are having a problem let me know about it.
If I see a problem in a recent build, I file a bug report. It works extremely well.
"The problem with socialism is eventually you run out of other people's money" - Thatcher.
Mr Obvious: Hello Caller. Welcome to the Mr Obvious show. Do you have a question?
Caller: Hello Mr. Obvious. Long time listener, first time caller
Mr. Obvious: Well welcome to the show caller. What's your question?
Caller: Basically, the theater of authority seems to require face-time: "I can make you show up and listen to me."
Caller: Perhaps this is what is really going on in meetings in the private sector, as well?
Mr. Obvious: Next caller please
In my experience the only thing that wastes more time than meetings is people complaining to each other about how there are too many meetings.
...have a pretty bad connotation. People defined 'meeting' as any occasion that involves more than 1 person. Some of these so-called 'meetings' are actually the 'tasks' themselves, because in carrying out certain task or deliverables, it requires more than 1 person (i.e. a meeting???). For some people, 'meeting' is part of the major job function. E.g. Business analysts -> they're supposed to work users to gather requirements (meeting?), facilitates between stakeholders and developers (meetings?), work with PM (more meetings???), and time in typing up the stuff (non-meeting), and reviewing those materials (meetings again!?)...etc. One cannot claim that these people just wasted time on 'meetings' and not actually work.
"No, no, it's German. It says "The Meetings, The."
"No one who speaks German could be bad!"
Populus vult decipi, ergo decipiatur...
"Force shits upon Reason's back." - Poor Richard's Almanac
Nice idea, but the stakes are not the same in a discussion on /. and in the board room of an SNP500 company.
This reminds me of an acquaintance who had some contacts with the French secret services, and started a newsgroup for them. This was around 97 or so.
Since nobody could reasonably post anything meaningful (for obvious reasons), it quickly died.
Someone wants to make meetings longer? What the fuck is wrong with their head?
in girum imus nocte et consumimur igni
For planners, having a meeting is work. For workers, having a meeting takes away from work.
Unfortunately, the planner seems to be in between the worker and the customer/end user.
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Dude, have you SEEN the things people talk about in forums?
icanhascheezburger.com for one. snopes.com could probably start one pretty easily. diet websites, sewing websites, auto websites.
People LOVE forums, they love to talk to share to be heard. We (/. community) are not unique in this regard.
The difficulty in doing it for a company is interest, keeping it relevant, and getting meaningful content, as well as letting people feel they have a say. That's not true in most places. usually it's top-down mandates.
If you need social bonding with your team, then go out to lunch with them. Sheesh
Otherwise, most "corporate" meetings serve to give certain people to flap their lips and say a whole lot of nothing while making themselves feel useful and important.
What I personally find to be missing from communications is something LIKE slashdot, or Digg, or Reddit, etc for large organizations.
There's Yammer. (www.yammer.com) "Enterprise Microblogging"