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Groupon Deal Costs Photographer a Year's Free Work

Andy Smith writes "One professional photographer in Somerset, UK, thought he was drumming up lots of extra business with a special deal on the Groupon group-buying site. Sadly he has ended up committing himself to nearly a year of unpaid work, plus he has to give out over 3,300 free prints." This analysis seems to be based only on the author's observations (rather than the photographer's experience), but the numbers are interesting. It can't work against everyone, though, or I bet there'd be fewer repeat advertisers on the daily-coupon sites.

209 comments

  1. Clueless author by Anonymous Coward · · Score: 0

    I don't believe the author of this article knows what he's talking about in regards to the photography business. He's making assumptions, educated ones but they're still assumptions. Does the author know the usual profit margins for photographers especially in the age of digital media? Was he actually contacted by the photographer about being swindled by Groupon or is he simply white knighting because he needs to get pageviews and make a tempest in a teapot?

    Nothing to see here.

    1. Re:Clueless author by hedwards · · Score: 4, Informative

      Indeed, this has been a known problem for a while. Groupon typically recommends that businesses set some sort of a limit on the number of coupons available, at least during the first try to see what the response is and to verify that you can handle the extra business. While I do have sympathy for business owners that fail to heed the recommendation, it's hardly Groupon's fault if you don't set any sort of limit on the number of coupons being sold.

      Now, had this been a glitch on Groupon's side, that would be completely different.

    2. Re:Clueless author by larry+bagina · · Score: 2

      I don't believe the author of this article knows what he's talking about in regards to the photography business.

      According to his byline, Andrews Smith is a newspaper photographer. You somehow forgot to tell us about your experience in the photography business.

      --
      Do you even lift?

      These aren't the 'roids you're looking for.

    3. Re:Clueless author by Anonymous Coward · · Score: 5, Funny

      So is Peter Parker. If Groupon were so evil, why wouldn't Spider-Man be fighting them?

    4. Re:Clueless author by countertrolling · · Score: 0

      ...needs to get pageviews...

      Brought to you by Slashdot... The site for free advertisement disguised as 'news'.. pretty thin disguise... and remember, there's no such thing as bad publicity, as long as they spell the name right

      --
      For justice, we must go to Don Corleone
    5. Re:Clueless author by digitig · · Score: 4, Interesting

      In fact, if you look at the small print of the offer it does say "subject to availability", so at any point if the photographer felt that take-up was too high he could have called a halt and said "no more available". He doesn't have to set a limit with Groupon; according to a recent consumer affairs program on UK TV it's not unusual for people to buy Groupon vouchers and have them declined by the business because of oversubscription.

      --
      Quidnam Latine loqui modo coepi?
    6. Re:Clueless author by brusk · · Score: 3, Insightful

      He is, but you're probably getting all your news from the Daily Bugle, which never prints anything good about Spider-Man.

      --
      .sig withheld by request
    7. Re:Clueless author by cgenman · · Score: 3, Insightful

      It could also be that "Captured Light" is a group of contracted photographers... their website doesn't list any photographers by name. 10 of them doing 1 month of work each over the course of a year isn't unheard of for promotion purposes. Also, they're probably sending out their juniors who are going underused. Photographers everywhere have been hurting as of late. They could batch up the retouching and printing (or ship that overseas), and reduce the overall cost of the promotion.

      It really depends on how big Captured Light is.

    8. Re:Clueless author by x*yy*x · · Score: 3, Insightful

      Besides, this guy or we know nothing at all about his business idea. Why does everyone just suddenly think he's some kind of a retard? Oh right, this is the internet..

      What if he has calculated that he can make a nice profit by selling them additional services? What if he has some students working for free and he is "outsourcing" the job to them, so that the students get experience and pass the class in school? What if..? You get the idea.

      Be it any way, if he has a good enterpreunish idea that the day-job-working newspaper-photographer just couldn't think he might be making good money on this. If he really didn't see it thru fully, he can cancel it and everyone just lost a few minutes. But people should stop thinking that everyone else is an idiot.

    9. Re:Clueless author by beelsebob · · Score: 5, Insightful

      He's making a big assumption that the people buying these will buy nothing else from the photographer. It's highly likely that he will stiff them for extra prints/copies on DVD, and/or get a load of extra contracts out of it. I can see the photographer making good money out of this.

    10. Re:Clueless author by Chaos+Incarnate · · Score: 1

      It's possible that it's a group, though with copyright assignment only going to Tim Jones I tend to doubt it.

      --
      Benford's Corollary to Clarke's Law: "Any technology distinguishable from magic is insufficiently advanced."
    11. Re:Clueless author by chmod+a+x+mojo · · Score: 5, Informative

      "It's possible that it's a group, though with copyright assignment only going to Tim Jones I tend to doubt it."

      That is not uncommon. It makes it much easier than assigning copyrights to each photographer@group if you ever have to go to court. Court isn't only for people who try to reprint / copy / claim the work as their own, it is actually more common to have to take someone to court over non-payment for services rendered. I should know, I have a photography business I do as a side job. 9/10 clients are great, they pay on time, don't bitch about every tiny thing and don't try do weasel out of paying for services in any way they can. The last 1/10 is what the courts are for, at least as a last resort.

      --
      To err is human; effective mayhem requires the root password!
    12. Re:Clueless author by Anonymous Coward · · Score: 0

      Ah, so he's a member of *two* industries being radically altered in a single decade by the advent of new technology. Now I'm *sure* he doesn't have a bone to pick...

    13. Re:Clueless author by mysidia · · Score: 1

      Groupon typically recommends that businesses set some sort of a limit on the number of coupons available

      The screenshot in the article says "Sold Out" "301 bought"

      Now is 300 1-hour photo shoots really a year's work?

      Even if 4 hours of work are required for a 1-hour photo shoot that's 1200 / 8 = 150 8-hour days. Last I checked there were 261 work days in a year.. So I would put this deal at approximately 60% of a year.

      Now all this might be free, but the outcome may not be that bad. The question is if the £29 deal will be all that the client buys. If they buy more, then it could be well worth it.

      Also, there are bound to be conditions or aspects of the deal, product, or service offered for that price that are not spelled out in the Groupon offer. There's bound to be some place for the photographer to insert additional conditions that would make the deal at least break-even For example, schedule, delivery time frame, additional fees, such as shipping.

    14. Re:Clueless author by Anonymous Coward · · Score: 1

      9/10 clients are great, they pay on time, don't bitch about every tiny thing and don't try do weasel out of paying for services in any way they can. The last 1/10 is what the courts are for, at least as a last resort.

      Yes it amazes me sometimes to see how shitty people can get the moment you ask them to honor what they agreed to, or in a retail environment the moment they think you're a captive audience who has to accept their abuse. It's usually the same small minority of asshats causing the majority of problems.

      Maybe local business owners in your area can start maintaining a shared database or exchanged registry of problem customers especially the deadbeats who don't pay their bills. One business puts a customer on that list, you all refuse to do business with that person. What you would find is that the same individuals cause problems wherever they go. I'm tired of the way asshats never have any consequences. Aren't you? The shittier you treat people who are trying to help you, serve you, perform work for you, etc., the more and more you find that no one wants to do business with you. That would be a step towards a better world. It would be just like the way local businesses maintain a list of bad-check writers, just distributed.

      I always did feel like corporations make society worse by bending over backwards to get someone's money no matter how rude and unreasonable and irresponsible they are. It sends the message that you can be rude and unreasonable and stupid and still get everything you want. A tiny percentage of a percent on your P&L just isn't worth making it a widespread practice.

    15. Re:Clueless author by uglyduckling · · Score: 1

      He doesn't know what he's talking about. He thinks a CD and case will cost a pound (more like 20p in bulk I would think), and a photo frame £5 (again, I would guess about 1/10 to 1/5 of that in bulk). He also appears to be totally ignorant of the concept of the loss leader. All photography studios run apparently very cheap offers in the hope that customers will order very expensive prints, recommend them to their friends, book them for their wedding reception, commercial shoot, bah mitzvah etc. How much do you think a Groupon voucher sale will cost compared to a nationwide advertising campaign? Even if the company makes a loss, it's probably better value than a newspaper ad.

    16. Re:Clueless author by Cyberllama · · Score: 1

      Yeah my guess is he's got to be hoping for upsells of some sort. Doing this much work for "free" is basically just getting his foot in the door, which may be more than he had before. Perhaps it will work out or perhaps it won't. Time will tell I suppose.

    17. Re:Clueless author by Anonymous+Cowpat · · Score: 2

      Maybe local business owners in your area can start maintaining a shared database or exchanged registry of problem customers especially the deadbeats who don't pay their bills. One business puts a customer on that list, you all refuse to do business with that person. What you would find is that the same individuals cause problems wherever they go. I'm tired of the way asshats never have any consequences. Aren't you?

      Hmm, boycotting individual customers. I shall be glad to see how you hope to avoid having to sell everything you own to make a futile attempt to fight off the inevitable enormous compensation payment. Seriously, maintaining a sh*tlist (especially one which you distribute to someone else) is never a good idea, no matter how smart an idea it seems when you start.

      --
      FGD 135
    18. Re:Clueless author by gmhowell · · Score: 1

      ...needs to get pageviews...

      Brought to you by Slashdot... The site for free advertisement disguised as 'news'.. pretty thin disguise... and remember, there's no such thing as bad publicity, as long as they spell the name right

      They don't even need to do that as long as the link works.

      --
      Jesus was all right but his disciples were thick and ordinary. -John Lennon
    19. Re:Clueless author by Sarten-X · · Score: 2

      I have connections to the professional photography industry, in the form of a now-closed family business.

      A comparable print package from a professional lab costs a few dollars. The blogger's estimates are on the high side in that regard alone. The basic airbrushing and editing is a somewhat common freebie from a lab, partly as a way of hiding processing defects (painting over dust spots on the paper). It gets even more disgustingly inaccurate when you factor in the cost of a minilab print. If the photographer owns their own minilab, they can do all their own prints for far less than the blogger's estimating. I'd be surprised if the photographer were actually losing money on this. Maybe not making very much, but certainly not losing.

      Then there's the business side. The photo industry is based entirely around the photographer's skill, rather than the actual product. It's the little things that make the difference between a picture that says "Wow, that's a nice portrait!" and "Gee, that guy looks creepy". Things like shadows around the eyes, light balance, a lit background, and even the position of the subject's feet all affect a simple head shot. Full-body photos are more complicated. With today's supply of decent digital cameras and Wal-Mart printers, convincing people to actually pay a professional is constantly getting harder. A ridiculously-cheap deal like this means there's 301 more customers on the area who know of the photographer's service and quality. If even a handful of those come back for a second round, it's a net profit.

      --
      You do not have a moral or legal right to do absolutely anything you want.
    20. Re:Clueless author by emt377 · · Score: 1

      Yeah my guess is he's got to be hoping for upsells of some sort. Doing this much work for "free" is basically just getting his foot in the door, which may be more than he had before. Perhaps it will work out or perhaps it won't. Time will tell I suppose.

      I think the time and cost is overestimated - if he uses location pack lighting and a backdrop, then very little editing or retouching will be needed. Most shots will simply look good using a common recipe out of camera using a tool like CaptureOne Pro or Lightroom. With professional lighting there's no need to spend any time at all in post; he would if he were an agency, but for what people pay for they'll get perfectly professional quality results. The author is a photojournalist, and as such probably isn't used to work with location lighting, but with available light which is more a matter of luck if you get something decent out of camera. As for printing, either he has a volume deal with a lab or he does his own. Any professional RIP makes it close to zero cost in time, and materials are low to make such small prints. If he wasn't set up before he will be after this. :p

      So while I don't think he's making enough to meet payroll on this, the costs are overstated and no way would it take a year.

      Finally, if he has an established studio business with commercial clients and wants to branch out, what's the cost of running magazine ads and other promotions? What's the purpose of those ads... to build brand recognition and to get people to try it. Here he gets a guaranteed response ("click through to buy"), lots of exposure, and payroll can be met with the advertising budget.

      It's not all THAT crazy.

    21. Re:Clueless author by emt377 · · Score: 1

      For the last point, consider if he has say a UKP 6000 marketing budget. If he figures the net loss on each groupon response is UKP 20, then he can afford to make 300 of those within his budget. However, if there's no response it hasn't cost him anything - and he still got some exposure. Groupon is attractive because it's like running a campaign where you only have to pay when people show up at your door.

    22. Re:Clueless author by Andy+Dodd · · Score: 1

      I am fairly certain Meejahor is a professional photographer - so he knows what he's talking about. If I recall correctly he has frequently sold photos to various UK newspapers.

      (He's fairly active on the Strobist flickr groups. I've seen the guy's name before.)

      --
      retrorocket.o not found, launch anyway?
    23. Re:Clueless author by _0xd0ad · · Score: 1

      Now is 300 1-hour photo shoots really a year's work?

      Even if 4 hours of work are required for a 1-hour photo shoot that's 1200 / 8 = 150 8-hour days.

      Besides the shoot itself (1 hour), he also has to set up and take down equipment (the customer isn't going to want to spend too long waiting around for backdrops and lights when they paid for an hour-long shoot), developing the pictures (not using a computer that develops an entire roll at the same exposure setting like Walgreens, I assume), printing the pictures, sorting the pictures, reviewing the pictures with the customer, and taking the orders for reprints and having them made... I highly doubt that a 1-hour shoot takes any less than a solid day's work.

    24. Re:Clueless author by mysidia · · Score: 1

      Besides the shoot itself (1 hour), he also has to set up and take down equipment

      20 minutes. Approximately 1 hours setup+travel time + 1 hour shoot time = 2 hours

      developing the pictures (not using a computer that develops an entire roll at the same exposure setting like Walgreens, I assume)

      Digital imaging. Printing and Sorting, DVD making, Outsourced to company that deals in bulk; or ran-off in-house color laser printer, if sufficient volume. Possible opportunity to upsell to customer on type of paper and printing process. Automatic exposure controls; except for the "20 pro edited ones"; for those 2 minutes per picture -- again, chance to upsell on more exhaustive touch-up work.

      reviewing the pictures with the customer, and taking the orders for reprints and having them made...

      Reprints not included in the £29. Reprints = additional welcome business; well worth the hour spent to review prints with customer.

      4 hours does not make a full day's work, when most professionals work 10 hours or more a day

  2. Good chance to up sell by Anonymous Coward · · Score: 5, Insightful

    TFA doesn't take into account the chance to up sell his products once in the house. These people could be paying £30 to let a salesman into his house to try and fleece them for all he can. It woulnd't be the first time I've heard of this.

    1. Re:Good chance to up sell by digitig · · Score: 2

      I wondered about that. The usual technique there is to only offer one modestly-sized print, and to then sell premium prints. In this case the deal includes 11 prints, but there's still a chance to try to sell premium products such as the 30" x 12" framed family montage I have over my mantlepiece, which cost £300 (about $500). That was at the studio, wasn't a hard-sell and eight years down the line we are still glad we made the purchase. Given that this photographer is going into the homes, the chance of a hard sell is greater.

      --
      Quidnam Latine loqui modo coepi?
    2. Re:Good chance to up sell by Anonymous Coward · · Score: 0

      I work for a company that's done GroupOn a couple times.

      It brings lots of people through the door and gets you a big check. The idea with GroupOn is not to make money, it's supposed to be that you'll expose lots of people to your company that may not have otherwise been customers.

      The unfortunate part is that many companies are finding that the deal hunters that take advantage of GroupOn (which includes me), are not likely to be repeat customers. They also aren't likely to pay for additional good and services... they're just there to take advantage of a really good deal. Take GroupOn's 50% cut off that deal, and many deals actually cost the businesses money. There are a number of articles on the topic out there about places figuring this out a bit too late. Of course it depends on the type of company, the deal you make, etc.

    3. Re:Good chance to up sell by jd142 · · Score: 1

      Yes and that's been true for decades. I remember my folks going to a couple of those stupid timeshare talks just so they could get a free cheap gift. They knew they weren't getting the big prize(if anyone ever does, which I doubt) but they'd take the crap prize.

      And my mom still collects all of the dead tree coupons and does triple coupons with rebates for brands she'd never normally buy but can get for near free. Once the coupons are gone, back to the regular brands and stores.

      So this isn't even a GroupOn thing. It's been around for decades. Anyone see the sequel to A Christmas Story where the mother is getting the china dishes from the theatre(or trying to anyway)?

    4. Re:Good chance to up sell by marcosdumay · · Score: 1

      And for decades it has worked for the companies, despite the free-loaders. So, they keep doing it, and people keep free-loading, and nobody is complaining, except for the GP...

    5. Re:Good chance to up sell by Anonymous Coward · · Score: 0

      I'm the GP, and was not complaining. We knew what we were testing.

      What I'm saying is many people don't, and do complain. "Nobody is complaining" is just wrong, it's been a frequent topic of articles and case studies over the last couple years. People get pretty upset about the damage that GroupOn and... "frugal" people can do.

    6. Re:Good chance to up sell by divec · · Score: 1

      These people could be paying £30 to let a salesman into his house to try and fleece them for all he can.

      Yeah, I'm sure you're right -- my girlfriend got a £10 Groupon with some con artist photographers called Fusion Studios. They insisted on a "deposit" of £75 which took weeks of legal threats to get back ("the manager's in America this week and nobody else can sign cheques", etc). Some of her friends ended up paying £300 due to the high pressure sales tactics.

      The moral: don't buy Groupons unless you're happy to experience con artists from time to time.

      --

      perl -e 'fork||print for split//,"hahahaha"'

  3. how is this Groupon's fault? by Anonymous Coward · · Score: 0

    Sounds like the photographer didnt do their homework when they setup the add... they could have just as easily setup a billboard ad, or taken out an ad in the local paper (which would have COST THEM MONEY for the ad!) doing something simmilarly dumb. This should be a cuationary tale, yes, but not against Groupon! come on people. This photographer did something dumb, yes. IT IS NOT GROUPON's fault! They didnt set their prices reasonably for the services offered, and offered TOO MANY GROUPONS for the services offered.

  4. Who's fault is it anyway? by funnyguy · · Score: 1

    From my point of view, the photographer knew what he was getting into. It seems the groupon terms are straight forward, they take half, etc. He should have set his maximum coupons to maybe 20 or 30, not 301. He should have been more aware of his costs including time to setup and drive all over. At this point, I'd offer to refund the money to all customer, and cut your losses. Then take an intro to business class at your local community college. Refunding would cost him £4365 if he couldn't get Groupon to chip in any.

    1. Re:Who's fault is it anyway? by Anonymous Coward · · Score: 1

      I love the last line of his fine print: "Subject to availability."

      He's fine.

    2. Re:Who's fault is it anyway? by raehl · · Score: 1

      Indeed. And Groupon offers a no-questions-asked refund policy (at least in the US), so if the availability sucks, the buyer can get a full refund.

      As far as the deal for the photographer, this is just an example of someone who didn't understand the business consequences of what they were doing when they did it. If the photographer had simply done £100 and required the shoot to be at this studio, he'd have done pretty well for himself. Or, he could have gone with the upsell model - offered a very basic package, then sold the customer on a bigger package one they have them at the shoot.

      The article also misses another aspect of Groupon - only about half of the coupons get redeemed prior to their expiration date. At that point they just become worth face value in most jurisdictions, so on average, the business gets the full face value of the Groupon for those who redeem them (half the face value for the people who use them, and half for those who don't.)

      So while this may not work out great, with half the groupons not being redeemed, and the opportunity to upsell the customers on more services/prints, this isn't going to be as bad as it seems on the surface.

      This also works out a lot better for some business models than others. For example restaurants do a lot of $40 of food for $20. But most people who use the groupons can't buy exactly $40 worth of food, so they end up with $20 off of $50 or $60. And since restaurants are generally high fixed cost and lower marginal cost, getting the extra people in the door (and the extra revenue) is worth it to the restaurant.

      I wonder, though, how long it will be before people start scamming Groupon for capital. Groupon pays you about half of the coupon sales up front, then the remainder over time as coupons are redeemed. So...

      Launch feature Groupon deal
      Get check for 25% of total sales (half of your half of the face value)
      Move to Tahiti!

    3. Re:Who's fault is it anyway? by MoonBuggy · · Score: 1

      You're absolutely right, and he may just have been an idiot, but that's not necessarily the case. The only real surprise is that they take a full 50% - I would've guessed somewhere between 10% and 30%, and I'd find it hard to justify any reasonable offer when their cut is that high. Either way, though, this guy's story doesn't invalidate Groupon's premise entirely, and it might actually even strengthen the case for using them.

      I've always assumed one of the advantages of Groupon (from a seller's perspective) is that the redemption rate is likely to be less than 100%; I'm sure a large amount of the business is based around people buying things they wouldn't have otherwise paid for, on the basis that "it's so cheap we'd be stupid not to buy it..." - it's not likely that all of these people will ever get around to actually using their coupons. Of course, planning for the worst case is a sensible precaution on the part of the business owner, and that's the second place that the article comes in with an unlikely assumption: even if everyone does redeem, why would the guy spend all of his time fulfilling Groupon orders? I imagine he's about to have a lot of conversations along the lines of "Discount portrait photos? Oh, yes, we offer bookings for them every Friday. It's an extremely popular service, so I'm afraid the next available slot is November 18th.". The customers may be somewhat displeased, but you can hardly kick up a fuss about a guy being too popular; it carries the connotation that he must be good, after all (at least for those who haven't read this article) - the only other places with a waiting list like that are world class restaurants. There's the added bonus that a several month wait is likely to further lower the number of people who actually get around to using the service they paid for.

      If he plays his cards right, he's now got a few grand up front to pay for nice equipment, a reputation for being so good that there's a six month wait just to see him, and a very reasonable chance that some people have paid him up-front for work he'll never actually have to do. It's risky, but by no means impossible to pull off. Maybe he won't play his cards right, maybe he really is going to spend the next year running himself ragged for no income, but the numbers alone don't necessarily imply that.

    4. Re:Who's fault is it anyway? by iteyoidar · · Score: 1

      I realize slashdot is into the whole libertarian dog eat dog business thing, but it's really in Groupon's best interest to make sure this sort of thing doesn't happen, in particular when they're dealing with so many smaller businesses that might not have all that much expertise and probably aren't totally familiar with the business model. Yeah, the guy shouldn't have done the deal in the first place, but he didn't know what he was getting into and it looks really bad for Groupon to be running their own customers out of business (and it's a pretty terrible long term strategy)

    5. Re:Who's fault is it anyway? by Anonymous Coward · · Score: 0

      It's 50% because they are bringing the customers. Tons of them. It is meant to be done as a *promotional*, not a sale. With luck you'll make a bit of money after up-sells, cross-sells, no-shows and remaining margin (in photography, there's still margin left after 75% in promotional costs). If you don't like the terms, don't do the deal. But no one else can get you a year's worth of clients in a single weekend. No one else can give you that kind of launch.

    6. Re:Who's fault is it anyway? by dwillden · · Score: 1

      I also have some questions about the authors math. I dislike math and try to avoid it but his errors are so glaring they leaped out at me! He cites a £2.5 charge by the credit card companies if the customer pays via credit (TFA states that of the £14.50 the phtographer will get of the £29 if the customer pays with credit the photographer will only get £12.00.) Assuming Groupon makes the merchant eat the entire credit service fee (unlikely, more likely is the credit fee comes off the £29 then Groupon gets it's half) that's still 9% of the total amount of £29. Btw: if the £2.5 is on the £14.50 the photographer gets, it makes that fee equal to 18% of the total amount. Credit service fees usually range from 1 to 3 percent of the amount charged, certainly not the 9% that £2.5 would be.

      Then there is the CD cost, £1 for a CD and case? Bulk purchased CD's and cases make that seem rather high. Locally I can get a spool of 100 CD-R disks for $27 or 27 cents a piece which is £0.16 a piece. Jewel Cases I found online in packs of 200 for $83 which is about 42 cents a case or roughly £0.26 a case. Giving a cost per customer of £0.42 not £1.

      The other costs are harder to quantify (time for each shoot, time to re-touch etc...) but I question the authors math there as well.

      Others have more than covered the Up-sell option as well, but I want to point out a couple things I've observed as a customer.

      My wife and I are hard to upsell, but where we get photo's for our kids always sends out some great coupons, we use those and keep the price reasonable. As I said we are hard to upsell, but the suggested upsells are very appealing and can be very hard to pass on. We almost always manage to pass, many customers don't, a single upsell can double what the original coupon based price is.

      Decide to get a few extra copies of that upsold extra cute picture with the darling graphical design for the grand parents and the price can go to triple or more very quickly.

      Also If the shop we use is any indicator, those touch-up/cutifications are almost automated these days. They photographer takes the pictures with their digital camera, it transmits the pictures as they take them to a computer which runs automated smoothing and blending scripts. The photographer then takes a couple minutes to grab a few of the pictures and link them to automated templates and voila! touched up, ultra-cutified pictures that are ready for you to choose between within minutes of the last picture being taken.

      --
      I'm too lazy to compose a creative sig.
    7. Re:Who's fault is it anyway? by deblau · · Score: 1

      I realize slashdot is into the whole libertarian dog eat dog business thing, but it's really in Groupon's best interest to make sure this sort of thing doesn't happen, in particular when they're dealing with so many smaller businesses that might not have all that much expertise and probably aren't totally familiar with the business model. Yeah, the guy shouldn't have done the deal in the first place, but he didn't know what he was getting into and it looks really bad for Groupon to be running their own customers out of business (and it's a pretty terrible long term strategy)

      Groupon doesn't care if their customers fail, new businesses are cropping up all the time. As P.T. Barnum said, there's a sucker born every minute. And Groupon gets 50% in the meantime, sounds like a sweetheart deal to me.

      --
      This post expresses my opinion, not that of my employer. And yes, IAAL.
  5. A lot of these are gifts by Colin+Smith · · Score: 5, Insightful

    We have offered deals through Groupon and generally a lot of them are given as gifts, and promptly forgotten/binned by their recipients.

    This is in fact Groupon's business model. You pay for nothing, they keep the money. The business offering the deal only gets paid when they have provided the service.
     

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    Deleted
    1. Re:A lot of these are gifts by wilbrod · · Score: 0

      That is wrong. I have used Wagjag, Kijijideals.ca and Teambuy to offer deals for my business and you get paid no matter if the coupons are redeemed or not. Some company pay you a lump sum payment as per the % you agreed to, Others spread it over a few months in order to make sure you keep honoring the coupons I guess.

      I agree this business model is doomed and unless they reduce their margin drastically, and even then, we will see the end of this sooner than later. My business is a fast food restaurant and I made sure it would cover my food cost because not everyone buying is a new customer. We sold a lot to regulars who would have come anyways. TeamBuy told me about 10% of the coupons end up not being redeemed after a year.

    2. Re:A lot of these are gifts by Anonymous Coward · · Score: 0

      That's interesting. You're the first biz owner that I've heard about that's actually making it work - sort of.

      Most businesses that I've read about or talked to, do Groupon once. It reduces their margins too much, they get a bump in sales that actually lose money or it's not really worth it, and they get a bunch of bargain hunters who never come back after using their coupon.

    3. Re:A lot of these are gifts by wilbrod · · Score: 1

      They all want you to do 50/50. Which I did the first time. Sold 100 ish coupons. 5$ gets you 10$ so I got 2.50 per coupon. Next time I only agreed if they were ok with giving me 65% which they did. And I did 60% with the third company. All together we sold about 600 coupons. The redemption rate is really spread out as it has been a few months already and I have not seen 50% redemption rate yet. Not too hard on the business. Some people do buy over their coupon limit too so it helps offsetting any potential losses. Some people on the other hand will make it as close as possible to 10$. I didn't go with groupon because they are too big and I am worried I would sell too many and hinder the efficiency of the business if we saw too many redemption and would have a hard time handling it. You don't want to loose your regulars either.

    4. Re:A lot of these are gifts by Colin+Smith · · Score: 1

      That is wrong. I have used Wagjag, Kijijideals.ca and Teambuy

      Are not Groupon, you muppet. With Groupon, you do not get paid until the service is rendered. They keep the cash for any coupons not redeemed.
       

      --
      Deleted
    5. Re:A lot of these are gifts by mysidia · · Score: 1

      This is in fact Groupon's business model. You pay for nothing, they keep the money.

      Wait... if you never submit the voucher, doesn't that mean it becomes unclaimed property after the consumer has not communicated in writing with Groupon for 2 years, and subject to the buyer's state's escheatment laws, Groupon required by law to return the abandoned property (cash) after the state mandated period?

      Basically, the same law that requires retailers to cancel unused gift cards/gift certificates and hand over the money backing them to the state after their dormant period.

      Just because it's electronic goods doesn't make it exempt; There was even a thing about a state looking at going after domain name registrars, for not handing over "abandoned" domain names.

    6. Re:A lot of these are gifts by dlgeek · · Score: 1

      Even if that's the case (and I have no idea if it is, but I'd bet they'd find a way around it), it's basically an interest-free loan to groupon for two years which is still a pretty good deal for them.

    7. Re:A lot of these are gifts by wilbrod · · Score: 1

      I was approached by Groupon as well. They have the same business model and they pay you per coupon sold as well. I should have mentioned it.

    8. Re:A lot of these are gifts by Tacvek · · Score: 1

      Most states do not require gift cards to become unclaimed property. If you don't use them, the merchants will charge service fees to the card until the balance is zero, or until the card expires, at which point they are free to pocket the money. (Only a few states require the business to "escheat" the "abandoned" funds[1], for that to happen, the state must not permit fees, and must either forbid expiration, or specify that the money be processed as unclaimed funds upon expiration.)

      So i would not b surprised if Groupon were not required to consider unused coupons as unclaimed funds.

      Footnotes:
      [1] In that context "escheat" does not actually mean "escheat", since no state actually takes title to unclaimed funds until they have held it for the original owner (or heirs) for a very long time. Further the funds are not actually abandoned, since abandoned property either escheats immediately to the state, or becomes the property of the first person to find, possess, and make a claim to it, which would be the business who issued the gift card.

      --
      Stylish sheet to fix many problems in Slashdot's D3: https://gist.github.com/801524
    9. Re:A lot of these are gifts by mysidia · · Score: 1

      it's basically an interest-free loan to groupon for two years which is still a pretty good deal for them.

      Well.. that wouldn't be a very novel business model. The business model of getting interest-free loans from your customer has been honed down to an art; it's called selling them insurance.

    10. Re:A lot of these are gifts by Anonymous Coward · · Score: 0

      The business offering the deal only gets paid when they have provided the service.

      In my experience, this is incorrect. Groupon pays business 1/3rd 5 days out, another third 30 days out and the remaining amount (minus any refunds) at 60 days out.

    11. Re:A lot of these are gifts by dlgeek · · Score: 1

      It's actually the entire business model of the gift card industry as well as those pre-paid credit card things.

    12. Re:A lot of these are gifts by Anonymous Coward · · Score: 0

      Except this is not true.

      As a business owner that has done a groupon, let me explain how it works.

      1. Pick a full-priced product or service
      2. Take 50% off the top (the enticement)
      3. Set the minimum and maximum sales numbers
      4. Groupon offers the product or service to its members.
      5. Clients buy (or not)
      6. Groupon collects the full amount of the groupon and takes their cut (25-40% of the original price)*
      7. Groupon sends you a list of the groupons that were sold
      8. You service the clients
      9. 30-90 days after the sale, you get a check for all the groupons sold

      * - We offer a very unique service, and got Groupon to take 10%, leaving us 40% of the original cost of the service.

    13. Re:A lot of these are gifts by Anonymous Coward · · Score: 0

      Actually a Neighboring business to the shop I work in did a Groupon promotion. I talked to him about a month after the deal and he said that they had been paid their %50 in a lump sum. Maybe it works differently depending on local laws.

    14. Re:A lot of these are gifts by mjwx · · Score: 1

      We have offered deals through Groupon and generally a lot of them are given as gifts, and promptly forgotten/binned by their recipients.

      This is in fact Groupon's business model. You pay for nothing, they keep the money. The business offering the deal only gets paid when they have provided the service.

      So, in effect Groupon is a scam?

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    15. Re:A lot of these are gifts by Anonymous Coward · · Score: 0

      and subject to the buyer's state's escheatment laws

      What state is Bristol in?

    16. Re:A lot of these are gifts by Methuseus · · Score: 1

      My wife and I have gone to places that do the Groupon once every few months. Since we've gotten it every time (because the restaurant in question is very good) we asked one of them about it. Remember that restaurants are charged a base amount for food. Then they mark it up based on the work they have to do. This place said people coming in with a Groupon worth $40 often spend $60-100. So yes, they are taking a hit of around $30 from their listed price, but when things are marked up more than 50%, it doesn't matter because the total bill is still high. Add to that the people that don't redeem, and the people who have found "their new favorite restaurant" and it makes sense. Also, for services they often arrange to have one to two days a week dedicated to Groupon bookings. One massage we got for my wife had to be redeemed about 9 months later because we didn't book it right away and all the bookings were filled. So yeah, not really seeing how this photography company necessarily killed themselves when so many businesses love the Groupons here.

      Oh, and in case you were wondering, if there is a business that doesn't honor the Groupon correctly, or gives you bad service, contact Groupon and they will deal with the company on your behalf, and in many cases get you a refund. We had one Groupon that was refunded for us because the service was found to be horrible by the first few people to try to use it.

      --
      Two things are infinite: the universe and human stupidity, though I'm not yet sure about the universe. - A Einstein
    17. Re:A lot of these are gifts by Methuseus · · Score: 1

      Not sure what business youa re in, but you could always contact them and say you want a limit of, say 100 coupons sold. If they say no, hey you wasted 30 minutes on the call. If they say yes, maybe you get more exposure. But I can understand your hesitance. Just an idea you could try.

      --
      Two things are infinite: the universe and human stupidity, though I'm not yet sure about the universe. - A Einstein
    18. Re:A lot of these are gifts by bigredpaul · · Score: 1

      Not so - I have done two Groupons - they pay three payments. The first arrives around five days after the deal runs, the next 30, the final 60 days. If they don't do that outside of the US, well, that's odd, but here in the US, it is as I have described.

  6. Making a profit by TheRecklessWanderer · · Score: 1

    Groupon is a good idea, but you have to make a profit for each sale including the coupon. If you don't do that then you shouldn't be doing the promotion. Lost leaders help no one.

    --
    Mean what you say...say what you mean.
    1. Re:Making a profit by Finallyjoined!!! · · Score: 2

      Was your "Lost leader" a PHB and does he have a particularly bad sense of direction?

      --
      If I had an Ass, I'd call it Fanny Bottom, then I could slap my Ass; Fanny Bottom, on the Arse.
    2. Re:Making a profit by pushing-robot · · Score: 1

      you have to make a profit for each sale including the coupon.

      That's rather difficult, considering that Groupon expects you to slash your price by at least 50%, and then they typically take 50% of the remainder as their commission.

      So unless you can turn a profit while charging <=25% of your normal rates/prices, it's best to think of Groupon as an advertising expense—not a business method.

      --
      How can I believe you when you tell me what I don't want to hear?
    3. Re:Making a profit by petes_PoV · · Score: 1

      ISTM Groupon are being greedy, taking a 50% skim off the top (i.e. without sharing the credit card commission). So if you were to make a profit on a groupon deal. you'd have to be charging over 100% of your costs to do so. With the recession / crisis (different countries, different words - same squeeze on the wallet), there can't be many businesses that haven't pared their margins and can't therefore afford to take As for follow on business? I doubt many bargain hunters would come back. if they're too tight to pay full price *before* getting the deal, wouldn't they be more likely to just fill their pockets with freebies/cheapbies and then wait for the next offer - or closing down sale? Most of them are more interested in getting a bargain, than in the product they receive (cue Monty Python sketch)

      --
      politicians are like babies' nappies: they should both be changed regularly and for the same reasons
    4. Re:Making a profit by NFN_NLN · · Score: 3, Informative

      you have to make a profit for each sale including the coupon.

      That's rather difficult, considering that Groupon expects you to slash your price by at least 50%, and then they typically take 50% of the remainder as their commission.

      So unless you can turn a profit while charging <=25% of your normal rates/prices, it's best to think of Groupon as an advertising expense—not a business method.

      That's why Groupon, at least in my city, has been steadily going down hill. It use to have offers from worthwhile companies. Now it's limited to high margin service sector companies. Groupon is slowly killing itself. I don't even bother checking anymore, and here's why:

      - Laser hair removal
      - Pet grooming
      - Body waxing x3
      - Hair electrolysis (hair removal using electricity instead of lasers)
      - Sun tanning
      - 50% off wine magazines
      - Lipolaser fat removal
      - Window and Eavestrough cleaning

      So Groupon is really targeted at fat, hairy, pasty white people with dirty windows.

    5. Re:Making a profit by Anonymous Coward · · Score: 0

      Groupon is a good idea, but you have to make a profit for each sale including the coupon. If you don't do that then you shouldn't be doing the promotion. Lost leaders help no one.

      Sorry, the correct term Is LOSS LEADER

      Taking a minimal LOSS on an item to maybe get a LEAD on a larger markup item.
      I'll let the next guy make up what a lost lead is???? :-) Customer that gets lost on the way to your shop?
       

    6. Re:Making a profit by GayBliss · · Score: 1

      Groupon is a good idea, but you have to make a profit for each sale including the coupon. If you don't do that then you shouldn't be doing the promotion. Lost leaders help no one.

      You apparently don't own a retail business. Advertising is very expensive and sometimes it's necessary to run a business at a loss in order to get people to notice your business and give it a try. It does help, and can lead to a very profitable business in the long run. Loss leaders can pay off big if done right.

    7. Re:Making a profit by Anonymous Coward · · Score: 0

      Groupon is a good idea, but you have to make a profit for each sale including the coupon. If you don't do that then you shouldn't be doing the promotion. Lost leaders help no one.

      This is rare. GroupOn takes a massive percentage and you have to be offering a solid deal to even get listed. The net result is that you'd have to have an absurd margin on your product or service to actually profit on the deal.

      As I stated earlier, the idea is to get people through the door and make new repeat customers. Unfortunately the folks that buy GroupOn deals are unlikely to be repeat customers unless your product or service is a budget priced one to begin with.

    8. Re:Making a profit by radish · · Score: 1

      So Groupon is really targeted at fat, hairy, pasty white people with dirty windows.

      And yet I'm still not interested :) Has always seemed like too much hassle.

      --

      ---- Den ene knappen er powerknapp, den andre er Bender voice knapp "Bite My Shiny Metal Ass"

    9. Re:Making a profit by Billly+Gates · · Score: 1

      That is just retarded.

      Finance 101 = You can get a higher profit margin but with little volume or You can get a lower profit margin with higher volume. Which lever do you want to pull.

      It seems Groupon wants to pull booth. Is it generating any income? People wont use it or will stop if the amount of suppliers is low. A competitor will come in taking only a 5% margin. Then what? Not a real thought of business plan.

      Just remember Walmart? Kmart and Sears were HUGE in 1980. People never heard of or laughed at Walmart. Then they ate both companies for breakfast with their 2-3% profit margin with INSANE volume.

      Groupon would be best for things like cars and jewelry which do not sell in volume with these prices.

  7. basic business sense by ffflala · · Score: 4, Insightful

    This just seems like basic business sense: don't enter into unprofitable agreements. The photographer put a limit on the number of these offers. It seems like a reasonable guess that he was better able to do the arithmetic than the article author, who is purely speculating that this came out to a net loss.

    1. Re:basic business sense by meta-monkey · · Score: 4, Interesting

      No, the author is dead on. Your "reasonable guess" that the photographer was able to do arithmetic is based on the false assumption that the photographer is not an idiot. The thing is, the vast majority of "professional photographers" are idiots, who have no education or experience in either photography or business. I've been a full-time professional photographer for 10 years, and the bulk of the competition is just mind-bogglingly dumb. A photographer in my local market offered a similar groupon and I did the same calculations as the author of this article. The girl wound up selling enough to work for 5 months, 40 hours a week for an $1800 GROSS profit. So that's before paying for equipment, insurance, phones, computers, etc.

      The other problem with groupons for luxury services like photography is the kind of clientele they attract. If you're going to offer portrait photography, it has to be done with a high level of quality and service, and therefore a high price tag. You simply cannot compete on price doing button-pusher work because then you're competing with the loss leaders at the Sears portrait studio. So, you have to make something artistic and unique that someone is willing to pay a premium price for or else you're not going to make any money. Groupon customers, however, are by nature deal-seekers. They're people who shop based on price, and are therefore unlikely to come back and pay premium prices for luxury services like portrait photography.

      Groupon is just a bad idea for photographers all the way around. You lose a lot of time and money and only really gain exposure to people who make for poor clients.

      --
      We don't have a state-run media we have a media-run state.
    2. Re:basic business sense by Anonymous Coward · · Score: 0

      Looks like the guy really did himself in with the "20 of the images will be professionally edited and air brushed" and "one 12×10 framed print, two 10×8 prints, two 8×6 prints, two 5×4 prints, two 4×3 prints, and two 3×2 prints" bits. That's a freaking ton of work.

    3. Re:basic business sense by cloudmaster · · Score: 1

      Yeah, I'd imagine that insurance is pretty expensive in a high-risk industry like photography. And the computer is only a monthly cost if you're renting it from Aarons; but if you were doing that, they'd already be taking the pictures for you. ;)

    4. Re:basic business sense by stonewallred · · Score: 1
      Lol, think I will contact groupon.

      Knock off 20% of my normal service call price, discount refrigerant by 75% and make money.

      Keeping in mind R-22 costs around 180USD for 30 pounds and every company in town sells it for at least 50 bucks if not 65 bucks a pound.

      Not to mention parts are usually marked up by massive amounts. One local company was selling a simple fan relay that cots $1.23 or so off sale and less than $1.00 when on sale, for $119.00, not to mention the $85 bucks an hour labor charge, a $45 dollar diagnostic charge, a $65 dollar trip charge and a $20 dollar "hazardous material disposal charge". All to change out a fan relay that takes about 5 minutes to diagnose and less than 5 minutes to change it out.

    5. Re:basic business sense by BenJCarter · · Score: 1

      This just seems like basic business sense: don't enter into unprofitable agreements
      Exactly.
      Groupon is like any other tool. Use at your OWN risk.
      People cut stuff of their bodies with power tools. That doesn't make power tools bad.

      --
      For in politics, as in religion, it is equally absurd to aim at making proselytes by fire and sword. - Publius
    6. Re:basic business sense by BenJCarter · · Score: 1

      Off of their bodies even. Someday my proofreading skills will develop.

      --
      For in politics, as in religion, it is equally absurd to aim at making proselytes by fire and sword. - Publius
    7. Re:basic business sense by meta-monkey · · Score: 1

      Well for me, equipment insurance is about $1000/year, liability insurance is about $350/year, and then there's auto insurance on the company vehicle.

      It was just an example of one of the many minor expenses that come with running any small business. People gloss over it, but it's death by a thousand cuts. The #1 mistake anyone makes with any business is confusing gross and net. And people, owners and customers, do it ALL THE TIME. Of course from a different point of view. Prospective business owners think "Oh man, look at all this money I can bring in! I'm doing GREAT!" but forgetting about the expenses, so they don't realize they're actually dirt poor. And customers thing "geez, look at what this guy's charging! All that money he's making...he must be ripping me off!" without understanding the costs and realizing the guy's actually poor.

      There's $1500 in insurance or whatever, and then web hosting and a cell phone and $105 for a business license and $150 for the annual report to the state Department of Corporations and then $700 for tangible personal property taxes and then $100 for business cards and $300 for sample prints and albums and then $200 in office supplies and a $400 ad online or in the newspaper or whatever. And the gear doesn't just get "paid for" as it has to be maintained and repaired and eventually replaced. All those little things add up to a lot, and at the end of the year, a photography business will have $20,000 or so in overhead (not counting cost of goods sold), so when for 5 months work you're ending up with $1800 gross...you're not going to wind up ahead.

      --
      We don't have a state-run media we have a media-run state.
    8. Re:basic business sense by emt377 · · Score: 1

      A photographer in my local market offered a similar groupon and I did the same calculations as the author of this article. The girl wound up selling enough to work for 5 months, 40 hours a week for an $1800 GROSS profit. So that's before paying for equipment, insurance, phones, computers, etc.

      $1800 may be enough for someone in their early 20s to subsist on while putting sweat equity into a business. The value of a service business is in the traffic through the front door - once people come in you can work with it. Up sells, return business,go find partners and investors, create partnerships with other businesses, sales deals, promotional deals, work various leverages. It's the capital in a sense. For a photographer there's also a matter of exposure (not only of their work, but also to the market), developing a portfolio, and work/business experience. Lots of young people work for peanuts for these reasons - I've done it, too. As a learning experience and to get a foot in.

    9. Re:basic business sense by cloudmaster · · Score: 1

      Well, since you took the time to write a serious response, I'll go ahead and seriously note that I have no idea how photographers make any money. Everything costs you a fortune, and your customers are convinced that they can do pretty much the same thing with a point-n-shoot if they only had the fancy background.

      That, and I'm curious why you're reporting to the Dept. of Corrections - is this a work-release job? :)

    10. Re:basic business sense by meta-monkey · · Score: 1

      That says "department of CORPORATIONS," not corrections ;)

      You're right, the vast, vast majority of photographers do not make any money, and there's more photographers and fewer clients every day. Getty and iStock killed stock photography firms. Newspapers and magazines are shutting down left and right. Commercial only works if you can become a big name in a big market. All the people who used to be news and commercial photographers are now shooting weddings (seriously, I am personal friends with Pulitzer prize winners who shoot weddings) as is every bored 23 year old housewife of a doctor who thinks she's "artistic." The photo industry (that is, the camera companies, the organizations, the labs, etc) have been selling "work from home as a wedding and portrait photographer" as kind of a get rich quick scheme to these women ever since digital came out. They're called "MWACS" (moms with a camera) and they've pretty much gutted the portrait market. They don't really have any understanding of business or profits so they vastly underprice, but it doesn't really matter because they don't have to make any money, they just have to not lose too much to where hubby gets annoyed. Just to give you an idea of the numbers, WPPI (wedding and portrait photographers international) holds the largest photo convention in the world every year, and attendance has jumped from 3,000 in 2000 to 16,000 in 2011. So more than a five-fold increase in about a decade, while the number of staff jobs for photographers has dropped to nil, and weddings are also way down because of the collapsed economy and changing societal norms (there's been a 10% drop in the number of weddings per year over the past decade).

      So to answer your question about "how do you make any money," about the only way is to be really, really good and sell yourself as a professional to wealthy people, mostly for weddings, because you can make the argument that it's a once-in-a-lifetime events with no do-overs and therefore not something they want to trust to an amateur. That's the good news about the massive influx of new photographers...they're really, really bad at, and the photo industry goes out of their way to discourage new photographers from learning photography because they want them to think it's easy so they'll fork over dollars for gear.

      Come to think of it, if you know someone who wants to be a professional photographer, the best advice you can give them is to marry a doctor.

      --
      We don't have a state-run media we have a media-run state.
  8. 42% would not repeat by Hermanas · · Score: 5, Interesting

    According to this survey, 42% of Groupon SMBs would not repeat. That's quite a lot, and it's from this and cases like this story that I suspect that the Groupon-like business model will not last too long, once the fad has died.

    1. Re:42% would not repeat by smitty777 · · Score: 4, Interesting

      According to this survey, 42% of Groupon SMBs would not repeat. That's quite a lot, and it's from this and cases like this story that I suspect that the Groupon-like business model will not last too long, once the fad has died.

      I'd give you mod points if I had any. The article mentions one of the benefits is "getting good exposure". But it works both ways. If you have to rush to get all 300 done and do a bad job, you've just delivered a product for a lower profit margin and provided yourself with bad publicity - worst of all worlds.

      --
      "Before God we are all equally wise - and equally foolish"
      Albert Einstein
    2. Re:42% would not repeat by RoFLKOPTr · · Score: 4, Insightful

      According to this survey, 42% of Groupon SMBs would not repeat. That's quite a lot, and it's from this and cases like this story that I suspect that the Groupon-like business model will not last too long, once the fad has died.

      I'd give you mod points if I had any. The article mentions one of the benefits is "getting good exposure". But it works both ways. If you have to rush to get all 300 done and do a bad job, you've just delivered a product for a lower profit margin and provided yourself with bad publicity - worst of all worlds.

      I don't understand why anybody would offer such a labor-intensive service via Groupon. Groupon is great for coupons at restaurants and stores and getting exposure for your little hole-in-the-wall store that has cool things but nobody seems to have heard of. It also seems to be great for dentists given the number of ads I get by email every week for dental services. But photography? First of all, that's not really something that's usually based upon a set price. That's something that should be a negotiated price on a per-contract basis. A Groupon would be just fine for, say, $25 for $100 Off Services From Hasselhoff Photography, but $29 for a $200-value remote photoshoot in the location of your choice? That's just ridiculous.

      He made a really stupid decision and now he has to eat it. That's all part of running a business. It's not Groupon's fault. But I also don't see anywhere that the photographer himself is complaining... The article doesn't mention any statement by the photographer or have any links to his website. This just seems to be some retarded commentary from the sidelines by somebody who thinks he knows what he's talking about when he says "look what happened to this guy because of Groupon omfg". This whole thing is leaking stupid out of every pore.

    3. Re:42% would not repeat by rolfwind · · Score: 1

      Plus mass, untargeted exposure isn't everything. Marketshare at the cost of margins has been tried and failed in the past often enough. People protest when you raise prices because they are used to the old deal and most services/products are commodities anyway, to be had elsewhere.

    4. Re:42% would not repeat by MoonBuggy · · Score: 1

      If the Groupon model fails, I wouldn't be surprised if it's down to their own greed. Their running costs are basically a few servers and little else, yet they're taking a full 50% of every sale - combine that with a 50%+ discount on the sticker price, and the seller is only taking home a quarter of their normal sale price. Even with relatively low redemption rates it's hard to turn a profit on that, so a listing on Groupon becomes a one-off advertising expense.

      If Groupon took 15%, on the other hand, there would be far more chance that the seller could offer a 50% discount and still make a small profit, maybe even before non-redeemed coupons were taken into account. As soon as you're above break-even, the extra volume brought in has real value of its own, beyond just good marketing - it becomes a (admittedly probably small) source of income as well as a marketing tool. And that allows more companies to use Groupon, making everyone more money in the long run.

      Essentially, they need to take their own advice: knock down the costs and make it up in volume.

    5. Re:42% would not repeat by Anonymous Coward · · Score: 0
      Where is the value for a business is attracting customers who know exactly where to find a new cheap deal every day.

      The exposed customer base for groupon advertisers is just not valuable.

    6. Re:42% would not repeat by abe+ferlman · · Score: 1

      There's a good chance that a lot of those 42% won't repeat because they only needed to drum up initial publicity once. Having done it, they don't need to do it again.

      --
      microsoftword.mp3 - it doesn't care that they're not words...
    7. Re:42% would not repeat by Anonymous Coward · · Score: 0

      Artistic endeavors though is an area where all things are not created equal. Uncle Jeff with his nikon coolpix is probably not going to be able to take as good a portrait as a photographer with a Hasselblad with a digital back, alien bees, soft boxes, and 20 years of experience doing portraits -- even if you give the pro the coolpix to use and give Uncle Jeff the top end gear. The choices the artist brings to the table matter.

    8. Re:42% would not repeat by BigSlowTarget · · Score: 1

      There are 27 million small businesses in the US. If groupon can make $14 * 300 = $4200 per business the potential market is $113 billion. (And that ignores selling to the 58% that said they'd do it again).

      That's a lot of money to go through.

    9. Re:42% would not repeat by Anonymous Coward · · Score: 0

      Their major costs are in sales and lead generation.

    10. Re:42% would not repeat by Anonymous Coward · · Score: 0

      I agree - 50% is a rip off price, and hopefully unsustainable, and Groupon will have to bring it down. Rather like Google's AdWords prices are ridiculously expensive, and lots of businesses try it and then stop using it, because it's not cost effective.

    11. Re:42% would not repeat by DerekLyons · · Score: 1

      But photography? First of all, that's not really something that's usually based upon a set price. That's something that should be a negotiated price on a per-contract basis.

      You've got it quite backwards. Photography is virtually always based on a set price for a package or per item on a menu of choices.
       
      It's not a high margin business, and every hour spent negotiating is an hour spent accumulating costs and not making money.

    12. Re:42% would not repeat by muridae · · Score: 1

      Maybe in your area. When Groupon finally accepted a zipcode within 50 miles of me, the first few days were filled with rather interesting things. Winery tours, ski lift tickets. Now, every time I look it is skin peels, and laser hair or fat removal from some office that either just opened or no one trusts.

      Groupon is a great idea, but if they keep expanding to new areas without considering if the area can support those costs, they lose customer confidence. And that is all they have to actually sell.

    13. Re:42% would not repeat by vegiVamp · · Score: 1

      You are assuming that groupon failing is a problem for the owners.

      As you say, running costs aren't particularly high, and given how they've spread, long since recouped. As long as it keeps going, they're making a killing at the current rates. If it starts to decline, sell in time to some schmart corporation or keep going until profit becomes too small, then close shop and start a new sca- err, venture.

      --
      What a depressingly stupid machine.
    14. Re:42% would not repeat by baegucb · · Score: 1

      Looks like http://www.capturedlightimages.co.uk/ is his site.

    15. Re:42% would not repeat by Methuseus · · Score: 1

      Then there are areas like mine. They have interesting deals at least twice a week here (Tampa Bay) in addition to those lipo-deals and all else. To be honest, here in Florida the facial peels, etc, are really big business, so they actually sell a quite decent number, albeit not to me or my wife. They actually have interesting deals about 80% of the time (at least one day has nothing interesting) but about half aren't within easy driving distance for us anymore since we have a small child.

      --
      Two things are infinite: the universe and human stupidity, though I'm not yet sure about the universe. - A Einstein
    16. Re:42% would not repeat by Kagetsuki · · Score: 1

      Groupon started here in Japan, got real big real quick, then in the period of maybe 2 weeks lost all of their businesses that were worth it and the deals got increasingly worse. From all angles it looked like a fantastic explosion of failure, and it was quickly picked up by news programs that interviewed the businesses that stopped using it. They all said the same thing, "they used overly complicated numbers and tricked us, the experience was terrible and we gained nothing". The businesses that continued to use it said "you need to think of it as an advertising cost - whatever you put out you need to think of as a 100% loss".

    17. Re:42% would not repeat by Hermanas · · Score: 1

      If I could, I would give you +1 Interesting!

    18. Re:42% would not repeat by Billly+Gates · · Score: 1

      They have over 3 billion in revenue in 2-3 years which is very very impressive and a sure way to get the investors to drool.

      However, it is a crash and burn cycle. Many businesses that would do such a thing and lose money are the ones who want a customer to use their product or service once to build name recognition and the money can be made up again by repeat business.

      Here is the kicker. Lets say your business makes a 10% profit margin (average). You would make a dime for each dollar you charged. If you were to give 100% away ... 50% to Groupon and 50% to the customer for the discount you would lose 100% for the promotion.

      Now to make up for this you would need to the customer to come back 10 times to break even since you only make 1/10th the cost for each transaction. If I owned a pub and restaurant I would avoid Groupon like the plague and let my competitors use it. If Groupon were more reasonable and charged a 5% markup and didn't arm twist me to a 50% discount then yes I would use it. I wouldn't mind giving away free appetizers or a free drink or two with a meal.

      Finance 101, a tiny profit margin = high volume (Walmart Model), or a Huge profit margin = tiny volume (jewelry stores, car dealerships). Groupon is trying to do both and will fail like the skeletons of past companies. My take is a competitor will come on and charge just 5% or maybe 2% and be flexible. Stores and restaurants will go bannanas dumping Groupon and using them. Then customers will take notice and switch due to the large amounts of businesses.

  9. No one is forcing you to use Groupon by Yeknomaguh · · Score: 1

    Ok, if you think using Groupon is unprofitable, don't use it! Also, I'd like to point out that the author of the blog is in the same industry in the same area, so to me this seems like someone seeing the success of one of his competitors and trying to dissuade other competitors from achieving success in the same way by offering "friendly advice."

    1. Re:No one is forcing you to use Groupon by Anonymous Coward · · Score: 0

      That's not the problem. Until this article all I heard were good things about Groupon, and that was on the customer end. Groupon doesn't exist in my area so I never tried it on a customer end nor do I have anyone to talk to on the business end. Some are going to get burned badly by Groupon until they learn what to watch for.

      But I am leaning to your view here. We can't go by the original article here. The photographer he is complaining about could be an idiot. The photographer he is using as an example could have a completely different business model. All this "free year" could be hoisted off on some assistants as a way to help them improve their skills on clients that likely weren't important customers anyways.

    2. Re:No one is forcing you to use Groupon by MoonBuggy · · Score: 1

      They are in the same industry, but certainly not in the same area.

    3. Re:No one is forcing you to use Groupon by larry+bagina · · Score: 1

      I've never used groupon myself, although I have friends that use it. For restaurants, particularly, it can fuck you over. With the discount and groupon's 50% cut, you're losing money and hoping to make it up with exposure and return customers. But if a sizable chunk of people show up at once, you might not be able to manage them all. Hello bad reviews, goodbye repeat customers. The other problem is, groupon people aren't loyal to you so much as they're loyal to groupon and the next big deal.

      Groupon is The Big Thing with a huge IPO in the future, facebook and google trying to compete (after trying to buy them), but it smells like a bubble to me.

      --
      Do you even lift?

      These aren't the 'roids you're looking for.

    4. Re:No one is forcing you to use Groupon by brit74 · · Score: 1

      > Ok, if you think using Groupon is unprofitable, don't use it!

      That's kind of the point. Companies are still figuring out if it's worth it or not. That's what the post is about. I've also heard that a lot of restaurants hope to make money because groupon customers will bring a friend or buy more than the coupon is worth. I've heard (through the planet money podcast) that customers just haven't been buying much over the coupon value, which makes it harder for restaurants. Again, it's an exploratory thing - businesses don't know how profitable the groupon will be in terms of people buying things above the cost of the coupon or whether they'll be repeat customers.

  10. Who's Fail? by xMrFishx · · Score: 2

    I can't tell who's fail it is. Was it Groupon for not allowing a finite amount of offers to be sold (or notifying the photographer to set a finite amount), or was it the photographer for not gauging his limits as to how many at-cost shoots he can feasibly, and thus setting his "sales limit" too high. TFA shows he sold 301, but was that His limit, or Theirs? I figure it was set by the photographer, and therefore he screwed up by pre-agreeing to do more than he was able.

    1. Re:Who's Fail? by Relayman · · Score: 1

      One fail: I think the original price of £200 is too low. Based on three hours of work and expenses, it should be at least £300. The offer should at least cover the cost of materials; this is the photographers fault.

      --
      If I used a sig over again, would anyone notice?
    2. Re:Who's Fail? by itsdapead · · Score: 1

      One fail: I think the original price of £200 is too low. Based on three hours of work and expenses, it should be at least £300.

      Which would suggest that each punter can be persuaded to buy, on average, enough extras (prints, frames, albums, makeovers) to make up that £100... and the Groupon customers already think they've saved £170, so why not blow it on a big print, normal price £300, at a special one time only, gone as soon as I walk out the door price of £249.95...

      --
      In a survey of 100 programmers, 111111 thought that duck-typing was a good idea.
    3. Re:Who's Fail? by im_thatoneguy · · Score: 1

      Or it's nobody's fail and the photographer up-sold 300 new clients on $200 worth of prints.

      We're in a similar industry and part of our pricing model assumes that we're not working 50% of the time or more. I know photographers who price their services for even higher rates of underutilization.

      Since about half of groupons go unused he only has to do 150. If they do have 50% down time then that's one a day that would have been unpaid time anyway. If they could on average make $50 on additional prints later then they are bringing in $7500 for unproductive time.

    4. Re:Who's Fail? by Anonymous Coward · · Score: 0

      It's yours for

      1) writing "who's" instead of "whose"
      and
      2) using "fail" as a noun.

    5. Re:Who's Fail? by dzfoo · · Score: 1

      You may be right, but the typical person scrounging around the Internet high-valued for coupons is not the typical customer who pays for $200.00 worth of extras.

      That seems to be a complaint from some sellers who have tried using Groupon in the past.

                  -dZ.

      --
      Carol vs. Ghost
      ...Can you save Christmas?
    6. Re:Who's Fail? by Billly+Gates · · Score: 1

      It doesn't matter.

      The fact of the matter is if you own a business you BETTER DAMN KNOW how much it is going to be and then go back to Excel/Quickbooks and figure out if it is feasible. If it were Groupon (seems likely from what I read) then he has a right to deny their offer or at least renegotiate.

      If you do not understand something do not sign. Get a lawyer if you really want too. If Groupon was vague and said things would change depending on his competitors then it is the photographers fault for signing.

      It is a fail on Groupon too for being greedy and overcharging. 50% margin! LOL. There is a reason why Walmart is so popular. The other guys got greedy in the 1980s while Walmart attracted new customers with lower prices. Seriously 5-10% margin is more reasonable to charge each customer (businesses). A competitor(s) are brewing right now doing just that. More businesses will use them and soon customers will switch as no businesses will create Groupons anymore. So my answer is both. Many restaurants I see refuse to do business with Groupon for that reason. Makes it less useful to me.

  11. No Empathy nor Sympathy by yeshuawatso · · Score: 1

    Am I supposed to feel sorry for, or even relate to, the guy who didn't sit down for 30 minutes at the most, assuming he's not a business person, and do a break even analysis?

    Here, this is a layman's break even in this case: minimum # sales = (desired total revenue)/(groupon take home amount) -(total cost of a package)

    Simplistic. You need not know fixed cost or contribution margin definitions, just how much the typical shoot costs you and how much Groupon is going to fork over to you. While this isn't technically breaking even (target income, actually), it's a great way to come up with ways to play with your numbers BEFORE committing to ANYTHING. Last time I checked, Groupon had an all or nothing deal where if one didn't attain X number of sales, then the discount didn't happen.

    Lastly, Groupon's sales staff should have made this man aware of the dangers if not performing a break even analysis. If they're hiring competent people then it would have taken them 10 minutes to help the client out in this way.

    1. Re:No Empathy nor Sympathy by Anonymous Coward · · Score: 0

      Pillock. You think he's going to sit their doing one after the other? Give the guy some credit. He'll do one a week and try to up-sell additional services to the groupon muppets.

    2. Re:No Empathy nor Sympathy by Anonymous Coward · · Score: 0

      No need for abreak even study. If this guy has any clue he will upsell the shit out of these people and make a huge profit. The article is an epic fail in its sheer cluelessness as to how this works and was a complete waste of time.

  12. Have to think it through before you get on board. by Anonymous Coward · · Score: 0

    Different scale but even Navy Pier in Chicago had to explain why some revenues for an event were down (in spite of attendance being up) because of Groupon use.

    http://www.chicagobusiness.com/article/20101215/NEWS07/101219928/navy-pier-blames-groupon-for-cutting-into-winter-wonderfest-revenue

  13. Upsells by Anonymous Coward · · Score: 0

    If all of this math is even correct, and if every single coupon recipient exercises their coupon (I bet it is less than 50%), he still has substantial opportunity to up sell each client into a very profitable package (photographers have markup in excess of 200% on many items). Also, it is possible that this guy is just starting out on his own. If he wasn't going to make any money anyways, this isn't a bad way to advertise and get some customers to jumpstart his business... There are lots of variables that might not click for some, but be a god send for another.

  14. Funny by madcat2c · · Score: 4, Insightful

    It does't say a professional photographer does it? It just says photoshoot. They could be keeping the interns busy. But a decent chunk of these things never go claimed, and I am sure there are things that they can upsell the groupon buyers on.

    1. Re:Funny by Anonymous Coward · · Score: 0

      Precisely, everyone assumes the photographer is filling these orders with only the best intentIons. Just like yearbook photos the first one is always the cheapest, but the ordeal quickly turns very expensive. nevermind the possibilities this could be spun several different ways to ensure a minimum turnout over time wit a bare minimum cost.

      Really what they have done is managed to advertise an expensive package for cheap.

    2. Re:Funny by meta-monkey · · Score: 1

      But the cost of the prints is still higher than the take from each sale. It doesn't matter whether the business owner is doing the work or unpaid interns are, the hard costs are higher than the receipt. You can't exactly lose money on every sale but make it up in volume ;)

      --
      We don't have a state-run media we have a media-run state.
    3. Re:Funny by madcat2c · · Score: 1

      Funny...doesn't say the print will be on photo quality paper either. Full page coverage, desktop color laser print, on regular paper....cost about .75 cents US at most. Oh you wanted photo glossy paper? Thats an extra $20 each, etc, etc, etc....its all about the upsell.

    4. Re:Funny by meta-monkey · · Score: 1

      That would be a shady trick that no one would put up with. They're getting a disc of images with the session, so they would just take their digital files and make their own prints. Groupon would also get a slew of complaints and wind up taking the money back out of the guy's account. You can't be a restaurant and offer a groupon deal for a $5 meal or something and then serve dog food and say "Ohhhhh you wanted human food? that'll be $40!" and expect that somebody is going to pay up because you were so clever with your wording.

      --
      We don't have a state-run media we have a media-run state.
    5. Re:Funny by coofercat · · Score: 1

      These sorts of photoshoots are frequently given away for free. Basically, the photshoot is £50, and each print is some huge amount of money. They "give away" the shoot for free, then get you to buy a few prints.

      Why this doesn't have a "nothingtoseehere" tag, I don't know.

    6. Re:Funny by madcat2c · · Score: 1

      Well they probably would not have a permit to sell anything except human food, so the point is moot. But yes, people will pull stuff like that, the only thing they promised was a print. Also they did not say you could pick which picture to print, so they can pick the one where you blink, etc. Portrait studios are famous for doing this kind of thing,,,come in for a $10 family photo, dress up the family, they snap 10 pictures (because the first one the kids are not still,....the second the baby cries,...the third I blink...) but of course the first snap is the $10 one, other pictures are only sold in 'packages', starting at $50. Happens all the time. We have purchased groupon discounts to restaurants (and others like from restaurant dot com) and even though there are no restrictions on it, the establishment manager will put restrictions on it table side. I can understand things like liquor not being included in deals (even though the groupon never said it was excluded), but they will line item the menu when you get there, so be sure to show it before ordering. And yes, when they do that, we are inclined to not go back, and that is why they needed to drum up business in the first place.

  15. he should file for bankruptcy n/t by Anonymous Coward · · Score: 0

    he should file for bankruptcy

  16. Not quite right by sgnn7 · · Score: 1
    While it may seem that he will run on red for a year, you have to realize that:
    • Large number of people will not redeem the coupon (forgetting, unavailability, etc)
    • Repeat business will increase
    • Influx of money now is better than later for a business (to buy better mass-production equipement, etc)

    I would venture to guess that he will do fine

  17. Isn't this that called a "cabal contract'? by Anonymous Coward · · Score: 0

    It can be a cabal contract, which, in some jurisdictions, may be shown by court null and void.
    Better talk with your lawyer.

  18. So? by Adam+Appel · · Score: 1

    I have a service based business, every time I consider a promotion or sale i take the minimum amount of money I want then ADD my over head to that including promotion cost. So what, another person that wants to own their own business can't do math? What a shocking story.

    --
    They come in the dark, only in the darkest.
    1. Re:So? by MrEricSir · · Score: 1

      Photographers generally are not math majors.

      --
      There's no -1 for "I don't get it."
  19. How is this Groupon's problem? by Posting=!Working · · Score: 1, Insightful

    So an idiot offered a deal where he lost money. It's not like Groupon set up the deal, decided on the services offered or set the price and number of packages. That was all the photographer's choice, it's not Groupon's job to decide any of that or do an analysis of the deal. Their job is to sell the coupons.

    Stores didn't tell Gillette to charge for the razor, they just sold the blades. It's not the store's job to determine if the manufacturer makes money. Groupon is no different.

    --
    This sentence no verb.
    1. Re:How is this Groupon's problem? by lenart · · Score: 1

      So an idiot offered a deal where he lost money. It's not like Groupon set up the deal, decided on the services offered or set the price and number of packages. That was all the photographer's choice, it's not Groupon's job to decide any of that or do an analysis of the deal. Their job is to sell the coupons.

      Stores didn't tell Gillette to charge for the razor, they just sold the blades. It's not the store's job to determine if the manufacturer makes money. Groupon is no different.

      It kinda is. Well, that is if Groupon wants to stay in business. Imagine you are a business owner and you read that Groupon is selling deals that puts other businesses out of business. That would be bad press for Groupon's target market no? Also, imagine you are one of the buyers of a coupon and you find out that the photographer that is supposed to do your photo-shoot went bankrupt. As a customer you will feel cheated. You might not want to buy another coupon from Groupon. So it's Groupon's problem because, like any business, they most probably strive to provide their customers with good service. With regards to your Gillette comparison, it does not work. Gillette uses a store to sell their product. The store has every right to provide their customers with coupons for both handles and blades. It does not change the price Gillette charges the store for their product.

    2. Re:How is this Groupon's problem? by Posting=!Working · · Score: 1

      Groupon is not, however, selling deals that puts other businesses out of business. Groupon does not make up the deals, the individual businesses do. You can kill your own business by offering something for nothing, but just because a limited number of better deal coupons exist does not run others out out of business.

      I'm not sure I know anyone who would blame gift cards if they had one for a business that went bankrupt. Most rational people would blame the business, not the concept of gift cards. Same thing with Groupon, it would obviously be the business' fault.

      The razor analogy is apt. Groupon could also cut the price of the coupons in half by forgoing their 50%. This does not affect the price the photographer gets from Groupon. Gillette can still send out their own coupons.

      --
      This sentence no verb.
  20. Seen it before. Here's what's going to happen. by Anonymous Coward · · Score: 2, Interesting

    I've seen nearly-identical "deals" for photography packages on Groupon before. To be a successful commercial photographer, you need 1) equipment 2) a measure of skill and talent and 3) enough business smarts to make enough money for your time.

    The move to digital has significantly lowered requirement #1, equipment. Until an photographer starts building a portfolio and eliciting feedback from others (preferably experienced photographers), they won't have a clue as to requirement #2, their skill level. That lack of understanding hurts requirement #3, knowing what to charge.

    So here's how the scenario above will play out. 300 Groupon users will call and make bookings in the near future. The photographer will accept a handful of them at first, and quickly realize what he/she's gotten him/herself into. The photographer will then try to weasel out of the rest of the coupons; pushing available dates into the distant future, cancellations, attempting to disqualify the coupon, attempting to change the terms, stalling, and finally flat our ignoring them. Groupon users will then complain the Groupon, who will eventually get the money back, and everyone will walk away unhappy.

    People will be quick to blame Groupon in this case. But its wholly the photographers fault. If you, as a business owner, overcommit your product, your resources, your services, or yourself, you only have yourself to blame.

    Disclosure: I've done some work as a commercial photographer, mostly because I enjoy the occasional change from the usual 9-5 IT work. Feel free to hit up the link in my sig.

    1. Re:Seen it before. Here's what's going to happen. by vmxeo · · Score: 0

      I've seen nearly-identical "deals" for photography packages on Groupon before. To be a successful commercial photographer, you need 1) equipment 2) a measure of skill and talent and 3) enough business smarts to make enough money for your time.

      The move to digital has significantly lowered requirement #1, equipment. Until an photographer starts building a portfolio and eliciting feedback from others (preferably experienced photographers), they won't have a clue as to requirement #2, their skill level. That lack of understanding hurts requirement #3, knowing what to charge.

      So here's how the scenario above will play out. 300 Groupon users will call and make bookings in the near future. The photographer will accept a handful of them at first, and quickly realize what he/she's gotten him/herself into. The photographer will then try to weasel out of the rest of the coupons; pushing available dates into the distant future, cancellations, attempting to disqualify the coupon, attempting to change the terms, stalling, and finally flat our ignoring them. Groupon users will then complain the Groupon, who will eventually get the money back, and everyone will walk away unhappy.

      People will be quick to blame Groupon in this case. But its wholly the photographers fault. If you, as a business owner, overcommit your product, your resources, your services, or yourself, you only have yourself to blame.

      Disclosure: I've done some work as a commercial photographer, mostly because I enjoy the occasional change from the usual 9-5 IT work. Feel free to hit up the link in my sig.

      Doh. Just realized I wasn't logged in and posted that as Anon. Link in sig is below:

    2. Re:Seen it before. Here's what's going to happen. by Ziwcam · · Score: 1

      No sig when you post as AC...

    3. Re:Seen it before. Here's what's going to happen. by westlake · · Score: 1

      The move to digital has significantly lowered requirement #1,

      Has it really?

      I would like to see how much the pro budgets for cameras, optics, lighting, computer hardware, software, peripherals, services and supplies of every sort.

    4. Re:Seen it before. Here's what's going to happen. by Bieeanda · · Score: 1
      I've seen stories similar to this one, several times over the last year-- mostly wedding photo contests thrown into disarray by contestants with contacts in large web communities.

      I know that wedding photos can be extremely expensive-- there's equipment, labour, expertise, and covering for dry spells between commissions.

      Speaking as someone who's done commercial photography, how much repeat or word-of-mouth business would you say that photographers see, on average? Situations like this always make me wonder how much damage a photographer does to their bottom line with offers like these.

    5. Re:Seen it before. Here's what's going to happen. by Anonymous Coward · · Score: 0

      People will be quick to blame Groupon in this case. But its wholly the photographers fault. If you, as a business owner, overcommit your product, your resources, your services, or yourself, you only have yourself to blame.

      I'd blame Groupon equally too. They can't accept any joker who seems to come up with a good offer and offer it to their customers. As a company, they have an obligation to the consumer to verify that the photographer (or other business) is capable of offering what they claim they're offering. If they don't, people would stop trusting Groupon.

    6. Re:Seen it before. Here's what's going to happen. by muridae · · Score: 1

      The cost difference is the dark room equipment. Camera bodies cost about the same, a little cheaper if you consider them the same as 35mm film and never plan to enlarge a shot much above 8x10. Optics, lighting, all of that equipment is pretty much the same price as it's always been, now you just have built in wireless flash controls instead of lugging around some wires.

      Now, a dark room, you are going to have film developing and print developing. For film, you might go cheap with a couple of canisters and spools, bottles, and funnels. Under $100. Or, if you shoot a lot, get a developing machine for over $1000. For black and white prints, you need an enlarger with a relatively white bulb, paper, and 3 or 4 plastic trays; the enlarger is a couple hundred new, trays are cheap. Color, I haven't done prints, but I understand the enlargers are bit more complicated with color filters, and the chemical process differs. All of them use different chemicals, which run from a few dollars a gallon to much more for archival quality. B&W needs just a single red safe-light, color needs different tinted lights depending on the use. Add a paper cutter, always useful. All said, if you have a room already available, you can budget a few hundred and get running for black & white shots; about double the cost to do color alone. Recurring costs are paper and chemicals, and film obviously. 50 sheets of 20x24 inch paper run around $100, if you buy 8x10 it's around $40 for 100 sheets.

      Digital, your costs are a good printer, a good computer, and software. Canon makes a dye-sub printer for 3x5 for under $100, costs go way up for bigger prints. 8x10 paper is around $30 for 100 sheets. Computer, most $500 and up computers will work. The real cost is usually Photoshop/Lightroom/Alienskin, running multiple thousands of dollars.


      On the budget end, though, most of us have a computer and printer that will spit out okay pictures. If not, a cheap photo printer and paper will run you $100. Cameras now come with some software, so your cheap-ass digital darkroom still doesn't go up in price. A bit of FOSS like Gimp, Hugin, Picasa, and the barrier of entry is quite low compared to a dedicated darkroom. For top of the dark room, I doubt the budget has changed at all. $2000 dollars for an enlarger or for software, both serve to get the negative to a print ready state. $1000 for a high end printer, or $500 in paper and $500 in chemicals will get you the print, after the last step. Dedicated dark room, or a dedicated office; maybe the darkroom costs a little more since you have to duplicate some things between B&W and color, and better ventilation.

    7. Re:Seen it before. Here's what's going to happen. by PhunkySchtuff · · Score: 1

      Disclosure: I've done some work as a commercial photographer, mostly because I enjoy the occasional change from the usual 9-5 IT work. Feel free to hit up the link in my sig.

      Dear Anonymous Coward.
      You forgot to turn on your sig in your user preferences.

    8. Re:Seen it before. Here's what's going to happen. by Lumpy · · Score: 1

      It depends. the stupid pro that has to have "the best" of everything? far too much, at least $40,000 in hardware for a single portrait shoot.
      the smart Pro photographer?

      Instead of a Canon 1DS you use a Canon T2i. Saved $1500.00 there.
      Instead of L series glass you use decen non L series prime lenses. Save from $1500 - $30,000 depending on lens.
      Instead of high end pro backdrops, buy the china crap for $250.00.. Saved $2500.00 there, just buy new backdrops every 1-2 years.
      Instead of high end Lighting, again china cheap crap.. $450.00-$650.00 for a fullflash kit with giant softboxes and modeling lights... Saved $4,000 there.

      The idiots buy top of the line and wonder why they never get any work because they charge $4500+ for a wedding.
      Whereas I only shoot with garbage T2i and T3i cameras that I dont care if I drop it or it falls 3 stories to it's death. so I get better shots because I gladly risk my gear.

      The resulting photos are as good as a 1DS shot with the overpriced L series glass. when blown up to a 20X30. which is far larger than ANY client orders. Most never go past 11X17 that 1DS and L series glass shines when I need to print a billboard. but again, that photographer will not riding backwards on a jetski photographing the groom jetskiing in his tux. I get shots that guy will NEVER EVER get. and I get jobs he will never ever get, lots more jobs...

      and I'm not even serious about photography. It's a hobby to me and I turn away work regularly. Pro level magazine work, not weddings. I was asked to photograph the Motorsports Power Tour this year.. I dont want to spend that much time on the road.

      --
      Do not look at laser with remaining good eye.
  21. Promotion isn't always "free" by billcopc · · Score: 1

    The way to look at Groupon, or any other kind of coupon/discount deal, is as a form of promotion/advertising.

    If you take out a magazine or billboard ad, you're paying up-front for something that may or may not generate new business.

    If you set up a Groupon promo, the only cost is to provide your service or product at next-to-no-profit. This is a very small price to pay and you're only paying it for actual clients. If a client winds up not using it within the allowed time frame, you end up pocketing your half of the Groupon sale price.

    For many small businesses this winds up being a better deal than traditional advertising.

    --
    -Billco, Fnarg.com
  22. Those who didnt use the coupon by mehrotra.akash · · Score: 1

    Did he consider that many people may never actually use the coupon?
    (just like people impulse buy games on Steam @ 90%off, but never play them)

  23. He can just go out of business by Woogiemonger · · Score: 1

    It happens often enough.. A company offers groupons then goes out of business. Customers complain to groupon and get refunds, no questions asked. I think everyone, including Groupon, is really fine with it and no one ends up going to court or doing slave labor.

    1. Re:He can just go out of business by makomk · · Score: 1

      It happens often enough.. A company offers groupons then goes out of business. Customers complain to groupon and get refunds, no questions asked.

      Except the person who quite likely put a lot of money into going into business, and possibly even went into personal debt, only to be driven out of business at a huge personal financial loss by unwise use of Groupon.

    2. Re:He can just go out of business by SquirrelDeth · · Score: 1

      Strike the company register a new one sell your stuff to new company only a few hundred dollars lost. Unless his company name is that important to him.

  24. Article by Andy+Smith · · Score: 2

    I'm afraid my humble blog has again yielded to the footfall of a thousand stampeding slashdotters. One of these days I really should move to a dedicated server, but for now here is the text of the article...

    Beware of the Groupon piranhas eating you alive!

    This is a cautionary tale for anyone who may think of offering a deal through Groupon, the group-buying site that promises great deals for customers and great exposure for businesses.

    The idea is that, as a business, you offer a special deal on the Groupon web site. For example a restaurant may offer a meal-for-two worth £200 for the bargain price of £80. Groupon takes a 50% cut so the restaurant gets £40 which should be enough to cover the actual cost of the food, plus they've had some good exposure and, hopefully, the few hundred people who bought the deal will go back another day and pay full price. Maybe they'll even become regular customers.

    But look at what happened to one independent photographer in Somerset:

    He offered a £200 portrait package for £29, which was bought by 301 people.

    Let's break that down...

    Firstly the photographer will only get £14.50 because Groupon takes half. And if the client pays by credit card, which they probably will, then the photographer has to pay the credit card fee, so he's only getting around £12.

    Each shoot lasts one hour, but it can be anywhere the client chooses within 15 miles of Bristol city centre. So let's suppose the total time for travel is half an hour each way, plus 20 minutes to set-up lighting and background and 10 minutes to tear it all down at the end. Already he's up to 2.5 hours so he's charging £4.80 per hour, not taking fuel costs in to account.

    "Every photo taken will be put on CD or DVD in high resolution" -- this is fairly trivial, let's say 15 minutes work and £1 for the disc and case. He's now getting the equivalent of £4 per hour.

    But the deal gets better! "20 of the images will be professionally edited and air brushed" -- now I assume this is nothing more than a bit of spot removal and some minor tweaks, because there's no way you can do a full retouching job as part of a £29 package, and there's certainly no way you can do 20 of them. So we'll estimate a super-speedy 5 minutes per picture and imagine that he somehow gets the whole lot done in 2 hours. He's now on £2.32 per hour.

    Anything else included? Yes! You get "one 12x10 framed print, two 10x8 prints, two 8x6 prints, two 5x4 prints, two 4x3 prints, and two 3x2 prints" -- a total of 11 prints, with the largest one framed. I'd estimate the absolute rock-bottom price for producing those prints will be £8 plus another £5 for the frame if he's buying in bulk. That's £13. That's more than he's getting from each client, and he's got 301 clients to make his way through.

    Even if this photographer is doing each job to a bare minimum standard, he has committed himself to nearly a year's work for no money. If that doesn't sound like good business sense to you then be very careful if you decide to offer a deal through Groupon or any similar site. What may at first seem like success could very easily put you out of business.

    1. Re:Article by Anonymous Coward · · Score: 0

      Hey, I'm not sure I agree 100% with all your points, although I'm deeply skeptical of Groupon. However, kudos for you for reposting your essay here. Some people don't realize the value of writing can be increased when shared and copied

    2. Re:Article by Anonymous Coward · · Score: 0

      The photographer was an idiot to offer that sort of deal to begin with. This photographer has no business running a business. That's a sort of deal you offer up to some charity for an auction or gift basket and give out one of them. Not something you offer up to the masses of un-loyal Walmart type shoppers who are Groupon customers.

      That being said, the photographer needs to "be booked" most of the time when these Groupon "customers" actually come calling and decide on which ratio of calls they want to take on. 1 out of 10 maybe? Spread the 301 Groupon "customers" across the next 5 or 10 years with your regular, paying, business. Oh and up-sell the hell out of those Groupon cheapskates, you probably won't get a dime out of them since they shop purely based on price. Oh and if you screw one of their prints up expect to have to deal with an irate a-hole who's still expecting quality, professional service for nothing.

    3. Re:Article by Anonymous Coward · · Score: 0

      How many of those 300 buyers will actually use the offer, though? There will be those who bought it for an event which gets delayed, canceled, or moved. There will be those who bought it to give the voucher to other people as a gift, and the recipients may not want it, be able to use use it, or ever get around to using it. There will be people who have other things come up in their schedule until the offer expires. There will be people who buy it just because it's a great bargain and _maybe_ they might be able to make use of it before it expires.

      Of the remaining people, as noted downthread, several can be scheduled together in the same place (or nearby) on the same day. If 300 people buy the coupon, 200 of those coupons ever actually get used, and the average number of clients who can be crammed into one location/day is 2, that's 100 photo shoots for an initial gross income of £3600.

      Now, even £36 for one shoot and two lots of physical photos is probably not going to be very profitable. However, each client walks away with 12 pieces of advertising material for the photographer, and there's no reason the happy-snapper can't also have a catalog handy with a whole bunch of other related items that a customer can buy on the spot. Additional prints, discounts for friends and family, appointments for seasonal photos every three months or "records of the kids' childhoods" spots every 6 or 12 months, commissions for upcoming weddings, business functions, and other events, calendars/postcards/artbooks, poster-size versions of photos, photo restoration services (ie Photoshop), digitalisation and/or new prints of old photos, fancy frames, collages, you name it. It could well be worth the initial couple of months of hard slog and low pay in order to jumpstart a new business locally.

  25. misleading article by Anonymous Coward · · Score: 1

    While I thank you for the link, it is so full of bad statistics, I don't know where to start.

    1. They surveyed 360 businesses but only 150 responded. Obviously the unsatisfied ones would be biased towards responding. This could cut the "real" would -not-repeat-rate by as much as half.
    2. The article rips Groupon for the fact that only 15% of customers came back for repeat purchases. Again the bias above applies, and secondly, if those 15% come back and pay a lot of margin, this is still a good deal for merchants. In other words, who cares about the figure 15%; I care about lifetime dollars spent by those 15% who wouldn't have come to me otherwise.
    3. Finally, who cares about "would you run another Groupon"? The right question is "If you had it to do over again, would you run your first Groupon?". Since the objective is advertising to the Groupon base, once is enough. Even a merchant who profited on a first Groupon might not want to run another.

    1. Re:misleading article by brit74 · · Score: 1

      To be fair, you could also go the other direction. For example, you say, "1. They surveyed 360 businesses but only 150 responded. Obviously the unsatisfied ones would be biased towards responding. This could cut the "real" would -not-repeat-rate by as much as half." Who says the unsatisfied ones would be biased towards reporting? Maybe the unsatisfied ones are apathetic towards responding, and the satisfied ones are energized to respond. You say that the "This could cut the "real" would -not-repeat-rate by as much as half", but maybe the real would-not-repeat rate is much higher than that.

      3. Finally, who cares about "would you run another Groupon"? The right question is "If you had it to do over again, would you run your first Groupon?". Since the objective is advertising to the Groupon base, once is enough. Even a merchant who profited on a first Groupon might not want to run another.
      Actually, it matters a lot because it means you aren't getting repeat business. Sure, there are new businesses opening every month, and those businesses might want to take advantage of groupon, but, right now, groupon might be getting all the new businesses who started within the last year. In another year from now, they might only get all the businesses that opened within that month. That's a steep decline in the number of businesses wanting to do groupon. Also, with fewer businesses using groupon a year from now, there's less talk about groupon, which means businesses might miss-out on using them. And, if businesses are unhappy with using groupon the first time, there might be negative talk about groupon, causing businesses to pass-up the deal because there's a decent chance for having a bad experience.

      By the way, do you work for groupon or one of the other online-coupon services? I hear that there's already big conventions for these internet-coupon marketers. It all suggests to me that were nearing the top of the bubble for online-coupon companies.

  26. What is the news, the stuff that matters, exactly? by beckett · · Score: 1

    This looks like a loss-leader, and death-by-coupon isn't anything new. In a big city it's pretty easy to spot the restaurants in deep trouble; they start with coupon specials, which turn into permanent coupons. Then they start closing on Mondays and Tuesdays. Similarly, it's easy to spot a professional photographer that can't get steady work. Groupon isn't doing anything that hasn't been done a thousand times before, and there will be no shortage of photographers and restauranteurs with extremely poor business acumen. The summary and article portray (lol) the photographer as a victim in the inhuman Groupon grinder, and it's interesting how a poor business decision becomes a front page, slashdot sob story. photographers looking for work is nothing new; we just gave a lot of free advertising away, and that alone makes the Groupon deal the bargain of the week.

  27. I don't think the business model will disappear by YesIAmAScript · · Score: 1

    I just don't think it'll get very large.

    This kind of business model has existed in only slightly different forms for quite a while. In the 70s, there were large coupon books that were heavily advertised and contained one coupon from each of many businesses.

    They gave huge discounts, but you only got one coupon for the company per book. The book was sold for a fee that wasn't so small that you could afford to buy the book and throw away all the coupons but the one you wanted. But if you used many of the coupons you would come out ahead.

    Anyway, this was the same thing. It brought profits for the coupon sellers and mostly introduced customers for the businesses who had coupons in there.

    These stuck around for a long time, and Groupon is just a newer version. So I don't think this will go away, but I don't see why companies are falling over each other to get into this business space.

    --
    http://lkml.org/lkml/2005/8/20/95
    1. Re:I don't think the business model will disappear by vegiVamp · · Score: 1

      > I don't see why companies are falling over each other to get into this business space.

      Because, just like with patents, it's "on a computer".

      --
      What a depressingly stupid machine.
  28. What Fail? by itsdapead · · Score: 1

    I can't tell who's fail it is.

    TFA doesn't provide any evidence of a failure - read TFA carefully - its someone who has seen the ad on Groupon presenting their own calculations as to its viability (which may be exaggerated e.g. - £5 each for photo frames in quantities of 300+? Has the guy never heard of China? Even retail, one-off at IKEA you can get them for under £3.)

    As several other posters point out, he doesn't include the value of unredeemed coupons.

    Nor does he take into account how much extra money the photographer could make by doing a hard sell on extra prints, nicer frames, albums, posters, coffee mugs, mouse mats, or by selling makeover and costume hire services.

    Plenty of photo studios offer free or very cheap "glamour photography" sessions where they make their money selling prints and extras (there have been a few whinges on consumer shows from punters who "win" sessions and then discover that they have to pay for prints and that the "makeover" is theatrical slap that has to be washed off before they go out in daylight least they frighten small children).

    --
    In a survey of 100 programmers, 111111 thought that duck-typing was a good idea.
    1. Re:What Fail? by xMrFishx · · Score: 1

      My OH uses Groupon for bagging offers, but I'm more the sceptic who looks at these and says "too good to be true". Much like you say, sold extras.

      I see what you mean now about the article being a poor estimate at best. When I wrote that I misinterpreted it as a report via the photographer who was claiming he was at a loss and thus someone else drummed up an article around it. I now see what the article is, thanks.

  29. This could work out OK. by Animats · · Score: 4, Insightful

    He underpriced his offer, but it doesn't have to be a disaster. It's a workflow problem. The photographer gets to schedule the shoots, so he has to get them organized into blocks in the same area. Many people won't have a location in mind, and he can get them to go either to his studio or to one of several pre-selected scenic locations. Once set up in a location, customers can be run through in an hour each. Customers who insist on a specific location have to wait longer for a time slot to open up.

    The post-processing work is also a workflow problem. For most shots, a minute or two in Photoshop is enough. Those can be farmed out to an intern, or even some site like GetAFreelancer. The paper printing, DVD making, and framing gets done in bulk, with bids from various companies.

    If half the people who bought the coupon actually use the service, and the photographer is organized about it, it's probably about six weeks of work.

    The photographer can up-sell. Want hair, makeup,or costuming? Available for an extra charge. Some of the business will be wedding-related, and that's an opportunity to sell a whole wedding package.

    1. Re:This could work out OK. by Anonymous Coward · · Score: 0

      This. The only thing the blog post proves is that the author of the blog couldn't pull this off. Doesn't mean somebody else can't.

    2. Re:This could work out OK. by 91degrees · · Score: 1

      Oh yes. And of course, most of his customers will be fairly close to the city centre. Traffic in parts of Bristol are pretty bad at times but half hour journeys were uncommon when I lived there.

  30. I feel sorry for the poor guy by Kupfernigk · · Score: 1
    I think his website is pretty hopeless, he has adopted a name which is already well used and he has an email link rather than a proper form submission linked to a database. Also, what's with the "Somerset"? There's no address on the website, but he quotes a 15 mile radius of Bristol - which is in Bristol, thank you very much. (I live on the Somerset/Wilts border.)

    I can't help but think that what he really needs is some good business advice, though as he may possibly now end up having to go into hiding from creditors, it could be a bit late.

    --
    From scarped cliff or quarried stone she cries "A thousand types are gone, I care for nothing, no not one."
  31. This is all speculation by AnonymmousCoward · · Score: 1

    by the author of the article. Who knows what the business model of the photographer is or what they actually had to do/pay for these photo shoots? For all we know, all the speculation in this article is completely inaccurate. Why is this story even on /. ...

  32. You don't want these clients by HeavyDevelopment · · Score: 1

    Here's the problem with Groupon and coupon people in general, you don't want them as clients. One generally they are a pain in the ass to deal with. These are the type of people that want something for nothing and push the bounds of the offer. They also tend to be very nit-picky. The best clients I've ever had paid top dollar, and let me do their job. In return I have often gone above and beyond and offer them services or products for no charge because you want to keep these people as clients. Consequently I generally keep clients for a long time and get great referrals. There is no loyalty among coupon people. As soon as you have fulfilled your end of the deal they are off to the next deal. Many coupon people are obsessively looking for the best deal, and will never use your products or services again. Here is another problem with coupons, since you are operating at a loss it's very difficult to give someone the type of customer service they need to become a long term client. Coupons also work better for commodity items. It's a lot easier to sell a $10 sandwich and receive $2.50 for it when the overhead of the business and employees are already accounted for. The only thing you have to pay for additionally is the extra inputs of bread, meat, cheese and lettuce. Something that is more labor intensive (particularly if it's your own labor) is going to cost you a lot more in comparison.

    --
    Badges!?! We don't need no stinking badges!
    1. Re:You don't want these clients by Anonymous Coward · · Score: 0

      Coupons work well for things where repeat frequency is reasonably high, restaurants for instance, where the obstacle is making people try something new. As you note, they are also good when fixed costs are high relative to marginal costs, which is particularly true of new restaurants - the rent is the same if you are empty or half full and taking a short term loss makes sense if it can raise occupancy later.

  33. It isn't really a coupon, it's a gift certificate. by Anonymous Coward · · Score: 0

    In the USA, the company selling the gift certificate is legally obligated to give a *full refund* anytime in the next 5 years.

    So every day, the value of those "forgotten coupons" adds up.

    And the government (consumer protection division) could step in at any time and order a *full payout* to everyone. Not just to the people who complain. To *everyone*.

    So what is my point? The "coupon" company could be forced into bankruptcy overnight, that's what.

  34. But... by raehl · · Score: 4, Interesting

    Who says he's going to be run out of business?

    The guy who wrote the article doesn't know what he's talking about.

    I've talked to a good 40 business owners who have used Groupon. Some things that the author of the article totally ignored:

    1) Only about half of the Groupons get redeemed
    2) If redeemed after the expiration date, they are only good for the face value paid. I.e., if you buy a £200 Groupon for £29, and you don't redeem it before expiration, then you just get £29 off the price of whatever you buy.
    3) Upselling is key. For restaurants, when they sell a $40 Groupon for $20, they're betting you're going to come in with some friends and spend $60 to $100 on dinner. I do a lot of work in the recreational activity sector, and there they often do groupons for 50% off a basic package, then once you are there upsell you to a bigger package at full price. In the case of our photographer, if he does it right he'll be getting people to buy £400 or £600 photography packages - "You already are getting all this for £29, look what I can add to it for only £100 more!"

    Now, maybe this groupon won't work out great for this one business, but Groupon can work very well if you set it up right and treat it as what it is supposed to be - an advertising/sales lead channel.

  35. TFA doesn't mention is the gift card effect by HeavyDevelopment · · Score: 1

    This guy isn't entirely out of luck there are surely 20-30% of people that won't use the offer. So he will get basically free money which will help cover the costs.

    "Consumer Reports is also releasing its latest survey, which finds that 27 percent of gift card recipients have not used one or more of these cards, up from 19 percent at the same time last year. And among consumers with unredeemed cards from last season, 51 percent have 2 or more."

    And opposed to a gift cards (well at least in California), coupons expire. Depending on the expiration date of the offer, it might not be that bad for him. I'm sure that a lot of people have the intention of using this coupon but because of scheduling they can't do it and the further it gets away from the date the less they will remember.

    --
    Badges!?! We don't need no stinking badges!
  36. WRONG WRONG WRONG by raehl · · Score: 1

    Groupon pays you 50% of all groupons SOLD, whether they are ever redeemed or not. (at least in the US.) And they pay you about half of what you sell the day after they are sold.

  37. Re:It isn't really a coupon, it's a gift certifica by LordEd · · Score: 1

    Its not really a gift certificate. You aren't buying something at $1 in == $1 out. You're pre-buying a meal, product or package at x% less than the marked price, pre-paying for it, and getting the discounted rate according to a set of listed terms.

    If you get a hotel room at the internet pre-pay non-refundable rate and decide not to stay there, you don't get a refund either.

  38. Groupon is bullshit by Anonymous Coward · · Score: 0

    Facebook is bullshit. Myspace is bullshit.

    While countries other than the US are actually producing things of tangible value, and the US debt to other countries increases correspondingly, idiots in
    Silicon Valley are engaged in a mass circle-jerk, selling stuff which has no value.

    The emperor has no clothes. The sooner you venture-capitalist twits wake up and realize this is true, the sooner the US economy will have a chance of avoiding utter destruction.

  39. It can work very well... by raehl · · Score: 1

    You're missing a lot of factors here.

    One, about half of groupons don't get redeemed. So you're really only losing 50%, not 75%.

    Two, you're only losing 50% on whatever the coupon gets the customer. The key is, you don't want the customer to only buy what the groupon gets them.

    For example, if you are a restaurant and you sell $40 groupons for $20, you want to make sure your customers are spending $60 or more to eat at your restaurant.

    If you are, say, an amusement park, selling a $35 admission for $10 is still getting you more money than the admissions you're giving away for free because you really just want people in your place to spend $4 on a soda and $5 on a hot dog.

    If you are, say, a ski slope, same theory applies - you're already giving significant cost reductions to season pass holders and other outlets to get people on the hill, so still a good deal.

    If you are, say, a paintball field (and paintball field owners LOVE groupon), you might have a $20 admission, $20 rental, and $20 for 500 paintballs. But you probably also have a package price for $35. With Groupon, you offer the package at 50% off the non-package price, so with half the groupons being redeemed, you're still getting $30 instead of your usual $35, and you're probably going to upsell the customer on a better rental or more paintballs or concessions.

    Yes, if you have set your business up so that you have no margins on your list/retail prices, groupon isn't going to work for you. But if you have set up your business so that you don't have high margins on your list/retail prices, your real problem is you have not let yourself enough room to promote your business no matter what.

    1. Re:It can work very well... by Anonymous Coward · · Score: 0

      Almost all of those are service. Free service only has one cost -- your salary (or that of your employees). Any groupon that sells a product leaves the owner out of pocket. The restaurant example is perfect, because if I got a $40 groupon, you can be damned certain I will spend exactly $40 at that restaurant. Hey, at least I'd tip nicely. Not a chance you'd see me spending $60.

      Yes, I'm cheap. I'm also the target market for groupon-like sites. I've also found that using groupon type coupons for service tends to require you have nerves of steel when they are pushing upgrades, and that you know when to give up. Eg: I bought coupons for oil changes for $10 each. When I got there, turns out 5W-30 oil costs more because it's "special" (I'm in Canada, WTF? 10W-30 was free, which would be great if I were in Texas. 5W-30 is what ALL three of my vehicles take, what my parents cars all took, and what all my friends cars take. Special my arse.). So I paid the $15 extra for the "special" oil and I had to pay separately for the filter.

      The other coupon went to my parents for free, because $15 isn't a bad deal for an oil change. $35 is, since $29.99 gets you it done at full retail price anywhere else. I normally do my own oil changes, and I bought the coupon because supplies cost $15.

      We'll see how the AAMCO oil change coupon works out. Probably going to be a waste of time there too.

    2. Re:It can work very well... by Anonymous Coward · · Score: 0

      In an article I read recently, Groupon purchasers spend far less than an average coupon-wielding consumer spends. Normally, you can expect a retail gift card to be part of a purchase that is 150-200% the value of the card. Groupon purchasers, according to this article, were basically getting what they could for free and getting out. Many business owners have complained about this issue.

      It's a complex model.

    3. Re:It can work very well... by dzfoo · · Score: 1

      >> It's a complex model.

      It's actually a rather simple model:

      • - Groupon is targeting the hard-core bargain hunter, they get 50% from every sale, and 100% if the customer fails to redeem the coupon.
      • - On the side of the vendor providing the offer, the concept is sold to them by Groupon as a loss-leader to up-sell premium products or services.
      • - What they are not told is that the typical hard-core bargain hunter targeted by Groupon is a cheapskate and will try to get the most value out of the coupon, and avoid up-sells as much as he or she can.
      • - In reality, Groupon's service should be considered as an advertising expense, and is therefore geared towards the large chains and "big box" retailers that can afford it.
      • - Groupon's model is somewhat dependent on the small "mom and pop" shops not understanding the difference between loss-leader and advertising expense, and falling for the promise of exposure at least once.

      That's why you'll hear that a lot of small businesses do no repeat offers, while the Groupon site seems to be chuck-full of offers from large chains.

                    -dZ.

      --
      Carol vs. Ghost
      ...Can you save Christmas?
    4. Re:It can work very well... by Hognoxious · · Score: 1

      Almost all of those are service. Free service only has one cost -- your salary (or that of your employees).

      It's not that simple. It rather depends on how close to full capacity you are. If you (or your) staff would be doing nothing it isn't costing you anything in salary, since you'd be paying them anyway.

      On the other hand, if you're operating at full capacity it's costing you the revenue from the full price customers you had to turn away.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  40. Re:Have to think it through before you get on boar by UnknowingFool · · Score: 2

    Yes it may be true however businesses don't understand how to use Groupon. It is supposed to be used for marketing/lead generation. In the past, businesses might have had to use newspaper, flyers, to distribute coupons to generate interest. Most of the time these coupons will lead to lower revenue but higher traffic. Groupon takes this a step further by generating revenue upfront. If the coupon is used, then this is no different than the previous method just more high tech. The main difference is that if the coupon is never used (which is expected), both Groupon and the business pocket revenue for very little cost. Even if the coupon is never used, the primary goal of generating interest might succeed as some customers may still patronize the business out of curiosity.

    --
    Well, there's spam egg sausage and spam, that's not got much spam in it.
  41. A Similar Story by Big+Sean+O · · Score: 3, Informative

    "Cupcake Gallary" (a small Chicago bakery) got stung because Groupon essentially gave them an ultimatum. They declined and Groupon cancelled all the previous Groupons.

    http://www.uptownupdate.com/2011/05/groupon-cancellation-cupcake-gallery.html

    I think Groupon is a great idea, but this type of bullying douchbaggery to their "partners" is making me rethink ever using them.

    --
    My father is a blogger.
    1. Re:A Similar Story by cyber-vandal · · Score: 1

      Douchebaggery is a superb word and I will be using it in conversation at some point this week :-)

    2. Re:A Similar Story by Anonymous Coward · · Score: 3, Insightful

      Did you actually read all the details and comments on that story? Groupon canceled out because the store wasn't honoring the groupons as sold.

      Groupon wasn't the bad guy there either.

    3. Re:A Similar Story by Anonymous Coward · · Score: 0

      Really, if you read the comments from that article, it sounds like that bakery had what was coming to them. They were requireing a minimum purchase to use the Groupon at that shop. As this was against the fine print in the Groupon, they discontinued the sale. That sounds pretty cut and dry to me. As a side note, from the comments on that article, it sounds like they were giving crappy service and product anyway.

    4. Re:A Similar Story by Anonymous Coward · · Score: 0

      Read the comments in your link. The Cupcake Gallery was at fault. Many people attest to this.

  42. Has anyone actually read the fine print??? by Anonymous Coward · · Score: 0

    Notice that the photographer retains the copyright for all commercial uses of the photos. He is going to have about 45k photos that he can sell as stock photos. I would also agree that they are probably farming this work out to interns and to keep them busy, but they will have plenty of opportunity to make a back-door profit on this.

  43. Self serving alternative to groupon like services by Anonymous Coward · · Score: 0

    Small businesses can tailor and post promotions tailored by themselves intead of this Groupon crazy giveaways. And the can let social networks do their magic. It may work, or now but at least they will not bankrupt themselves.
    www.partofdeal.com
    I like the concept.

  44. Resell forever by evan+fitzgerald · · Score: 1

    Fine print says he retains copyright so he can resell your pictures to stock photo sites and such over and over. Work once get paid forever, not a bad deal whatever the initial amount is.

  45. I have a little experience in this area... by Anonymous Coward · · Score: 0

    Yes, the photog is going to do a lot of cheap/free work. But that's not necessarily bad.

    One year, about a month before Mother's Day, I did a free portrait session for some of my friends, and gave them free prints to give to their mothers. It took a full day of shooting, and about another day of work in post, printing, and what-not. To the author of that article, it would sound like I lost out big-time.

    There's one catch, however: Those portraits got hung on walls, and got seen. I had people calling me for TWO FULL YEARS after that, saying "hey, I saw those portraits, I'd like to pay you to do some of me." Paying jobs for TWO YEARS off of a couple of days of free labor.

    Sure, the photog in question has a lot of work ahead of them. But if their work is good, this has a good chance of paying them back handsomely in the long run.

  46. "Whose" not "who's" by Anonymous Coward · · Score: 0

    "whose" not "who's".... "Whose" means "which person" and "who's" means "which person is".... For example "who's there" means "which person is there" and "whose shoes are these" means "which person owns the shoes". Another example is if you wrote "who's shoes" then it would mean "Which person is shoes."

  47. Photographer gets Slashdotted by Pf0tzenpfritz · · Score: 1

    what first looked like a good deal in promiting his own blog might well put his site out of...

    --
    Oh, the beautiful gloss of greality!
  48. analysis forgot: by Anonymous Coward · · Score: 0

    1) some percentage of these people will purchase but not redeem the coupon.

    2) every customer is a potential sales opportunity for reprints and future work.

    3) no place can I find that this is one photographer... what if its a co-op of 10 photographers who are using this to gain referral clients? This doesn't represent one persons time.

    4) the disclaimer says no retouching on makeup or photography, so lets assume its something like the "remove blemishes" filter in photoshop. Tital time for 20 photographs - 5.3 seconds

    5) The disclaimer says "prints may not be available for up to 2 weeks"... so the photographer(s) may be using this to fill down time or pad other orders, making the individual costs negligible.

    6) There was a maximum sold, and the ad said "sold out".. Any competent business person did the analysis on costs and time of this offer, and signed up for it. I doubt its at any substantial business loss for them in the long run if they did enough calculating to figure out the maximum they wanted to sell.

    7) If a shrewed business person is behind this, they are sending other photographers out on this mission as an 'interview'. "Take these photographs, bring them back to me. You are fulfilling the terms of this groupon ad. I'll cover your costs of material, and if you do a good job, I'll refer future work to you."

    8) The photographer(s) who are behind this offer aren't the ones who did this analysis... this is simply a troll who did some math without all the info, making some basic assumptions. Of course the "Groupon is Evil" meme is on the up-tick, so this author is just trying to capitalize on that.

    move along, nothing to see hre.

  49. Don't understand by jvkjvk · · Score: 1

    How can this be groupon's fault?

    I don't understand. They didn't force the photographer to create that ad. As well, perhaps the photographer has more business sense that the poster, and has figured out a way to do this at a profit.

    Either way. This is an undeserved dig at groupon. It is simply a business arrangement! If you don't like it, you should be able to tell that before using them.

    Of course, the other option is the photographer is an idiot, like a lot of people out to make money quick, and did not think about the consequences of this particular play.

    Regards.

  50. Re:What is the news, the stuff that matters, exact by Anonymous Coward · · Score: 0

    While you could be correct to call into question the "blame groupon" interpretation of this story, I don't think you are right to claim that the article is not newsworthy. I don't know much about groupon and how it operates, and I have learned something about this from the article and discussion. It could be the case that you are aware of other current news topics more interesting than this one, in which case I would ask you to please submit them to slashdot so I can hopefully have the opportunity to share in your perspective.

  51. Bound by Stupidity? by PhillipNolan · · Score: 1

    If TFA is correct in its analysis, this photog is either abysmally stupid and shouldn't be in business or has another hidden agenda. You cannot offer discounts that will destroy your business in a rational frame of mind. You know the ancient warning: Caveat Emptor.

  52. And that scumbag deserved it. by Lumpy · · Score: 1

    Honestly Whoring yourself at gutter prices? the man deserves it. what he promised he was completely insane to offer at that rate.

    Oh and those thinking that he will make money on stock photo sites... No he wont. you can't sell them to a stock photo site without a full model release from the person in the photo, Owning copyright does not mean crap if you dont have a release from the model that says " you can do anything you want with these images, yes even using my image to advertise massive herpes outbreaks. and sexual fetish stores." You will not get ANYONE signing a model release for their portraits.. Plus stock photo websites pay horribly bad for that kind of photography.

    --
    Do not look at laser with remaining good eye.
  53. Subject to Availability by Anonymous Coward · · Score: 0

    Bold print... "Subject to Availability".

    This is a non-story, the photographer can choose to do as many or as few of these as they want to.

    More fine print, they also owns all the copyrights to the images, so could use them for any number of other purposes.

  54. useless it right. by Fujisawa+Sensei · · Score: 1

    That pretty much sums up why Its been useless to me. I have seen a few restaurant coupons there. But they're places I have no desire to eat at anyway.

    I've been getting them for more than 6 months, and never used it.

    --
    If someone is passing you on the right, you are an asshole for driving in the wrong lane.
  55. Yes, blame Groupon instead of the moron by Xaximus · · Score: 1

    Some dummy bit off more than he could chew at a low price, and I’m supposed to have sympathy for him? This isn’t Groupon’s fault, nor the customers he sold his services too. He’s simply an idiot, apparently.

  56. Re:What is the news, the stuff that matters, exact by beckett · · Score: 1

    it's more advertisement for the blog/photographer than any kind of story. this article is viral marketing.

  57. Similar story of deceitful representative by Anonymous Coward · · Score: 0

    There was a similar story in Poland http://translate.googleusercontent.com/translate_c?hl=en&ie=UTF-8&sl=auto&tl=en&u=http://wyborcza.pl/1,87648,9558172,Postrzyzyny__czyli_przyszedl_Groupon_do_fryzjera.html&prev=_t&rurl=translate.google.com&twu=1&usg=ALkJrhiuR43_Xzxr1oozsMvqPvDTx_S-8g, where company's representative basically deceived a partner into NOT setting a limit of deals, and thus handing over more free work than was possible within contract limits.

    Later on, when partner requested GroupOn to block further deals, it refused to comply until 24-hours expired. So the company knowingly deceives partners in order to earn money by this.

    Can they be sued in court?

  58. Not really by OneFix · · Score: 1

    Even if the guy only gets ~12 pounds out of the deal, as the article suggests, he can easily make that up by buying materials in bulk and following the letter of the deal. 12 pounds equates to ~$20 usd.

    1) You can bet the framed photo in the deal is for a cardboard photo frame...a box of 350 of these cardboard frames can be bought for $250, or the equivalent of $0.71 per frame. These are 8x10 (I couldn't find 12x10 frames), so lets add some more to that and make it $1 each for the cardboard frames.

    2) Even the 8x10 photo paper can be bought for $0.20 per sheet. Assuming that all of the paper stock can be bought for about the same price (the larger sizes might cost more, but the smaller ones will definitely be less), He's at ~$3 for the paper stock.

    3) Add another $2 or $3 for the cost of printing...which is probably a huge overestimate for bulk ink/toner/etc for only 11 prints.

    4) The DVD+Rs can be bought in bulk for about $0.50 each (the guy never said he would include a case, so I would assume he will simply put it in a paper or cardboard sleeve, which will cost less than $0.50.

    I'll even throw in $2.00 for extras. That still leaves us at $10 for the work put into the photo shoot and photoshop. The guy is keeping the copyright to the photos, and even if he has to drive to the site and setup lighting, there's the whole "subject to availability" thing. Which means this guy isn't going out of his way for someone that's only paying $50 for his services.

    Other things to think about. He doesn't mention what resolution he is using in his coupon, only "high resolution". He could provide the photos on the disk at 2MP under the deal. A quick photoshop job on 20 photos shouldn't take an hour to do...if you have to remove someone's hairy mole from 20 photos, that's 20 "air-brushed" photos. If he's smart, he can offer to do a better job on 1 or 2 photos instead of the quick job he would do for the full 20 photos. He also doesn't mention that the 20 "air-brushed" photos will be included on the CD/DVD which could mean that he will offer to sell these along with an extra photo-retouching service.

    I can only conclude that this guy is not losing money (if he's smart) or at the very least is building his portfolio and making a little money to boot...even $10 for 2 hours of work and a potential referral is better than $0 for no work when you are self-employed.

    1. Re:Not really by Anonymous Coward · · Score: 0

      Not to mention that he is touching up 20 of the photos, but you only get 11 prints... if you want all 20 of those touched up photos printed you need to pay him more money.

  59. What a difficult way of calculating... by Askmum · · Score: 1

    ...that 301 times £ 200 is £ 60.200, which is a year's wage.
    Ok, it should be 301 times £ 185,50 (because he's getting £ 14,50 from each customer), but that still is £ 55.835,50 he's losing out on, and it takes him about a year to do it. If he can't do that math, then maybe taking pictures was a good career choice for him. I sure don't want him in accounting.

  60. Precisely, the author of this article is an idiot by LostMyBeaver · · Score: 1

    Seriously, if the photographer does a better than mediocre job at best, he'll still manage to sell 100 quid worth of additional product once he returns to show off what's he's done. What's best is, he doesn't even need to have his own studio to do this and by using a proper photo printer (dye submersion for example), he can even do the prints at a good profit to himself.

    This guy lists that he managed to get into 301 houses... let's say that's over a year. Even if he only averages 100 quid a house, he'd managed to cover the basic travel cost involved with the job with the 30 quid price, so the 100 quid minus the cost of materials required is probably 90 quid. That's 27000 pounds in a year.

    Now, if he offers so form of credit to the people who responded to this add, there's a huge chance he'll make the hard sells for 1000 pounds packages or more on a regular basis. Let's say he can make 1-2 of those sales in a week. That's 50k to 100k more income in the year... minus 10-15% for materials.

    On top of that, for all the cash deals he/she is pulling off, he's probably keeping most of the small stuff off the books. Which means he's got a bunch of stuff "Tax free". Then nearly everything in his life is tax deductable, as he uses his home as a studio, his metro cards are work related, his food is expenses during travel, his clothing is related to presentation of the business, hell he can even claim his dates with the girls he meets is sales related to help sell them portfolio portraits. So, he/she probably pays almost no tax at all.

    This guy who is "working for free" is probably raking in a crap load more than I am and I'm a system level programmer with 18 years experience.

  61. Novel idea, ask him! by evan+fitzgerald · · Score: 1

    Anyone thought of calling the photographer and asking what he thinks? So much speculation, name calling, and opinions in the comments about an article that never even talked to the guy it was about! Seriously. Gossip much?

  62. Article is just guessing by AC-x · · Score: 1

    The article's author has no idea what this guy's finances are, what sort of company he operates behind his name etc.

    For all we know he has several staff who handle post processing and a deal with a print house for cheap prints.

    The author literally doesn't know what he's talking about because he didn't actually bother contacting James Corrin to find out why he did the deal, what he's getting out of it etc.

  63. Photographer retains all rights to images by Anonymous Coward · · Score: 0

    If you look at the fine print on the coupoon you will see the photographer keeps all rights to the images, beyond private use of the included prints. It could be that is what he planned to get out of it all along....

  64. What does this have to do with Groupon? by gmiller123456 · · Score: 1

    Seems to me like the article referring to "Groupon Piranhas" was just looking for a reason to pick on Groupon. Even if Groupon didn't take a penny of the proceeds, the photography still wouldn't get enough to make it worth his/her time based on all of the assumptions made by the author. Even so, there are still plenty of logical explanations as to why a photography would agree to such a deal, even knowing what they're getting in to.

    Having been a hobbyist photographer (never working for anyone) for the past 15 or so years I have seen plenty of people attempting to break into the professional photography business grossly under price their services just to get experience. Most of them are not good at all, none of them are great, but they all generally truly enjoy photography and would pay a pretty penny themselves to have 300 people pose for them in 300 different locations.

  65. Re:Precisely, the author of this article is an idi by Saint+Fnordius · · Score: 1

    One factor that people keep forgetting is that there are a small amount of buyers who for some dumb reason forget to redeem the purchased coupon. So perhaps 10 of the 300, possibly more if the voucher was purchased as a present for someone else.

  66. Groupon Clone by Anonymous Coward · · Score: 0

    Its interesting to know success and growth of Groupon.I came to know certain new things from this post.I believe that its quite hard job to stick with a success...

    Groupon Buying Script