Slashdot Mirror
Facebook Is Most Hated Social Media Company
Hugh Pickens writes "Inc. reports that Facebook, the most visited site on the Internet, is also among the most hated, scoring 64 on a 100-point scale, which puts the company in the bottom five percent of private sector companies and in the same range as airlines and cable companies, 'two perennially low-scoring industries with terrible customer satisfaction,' according to the results of a survey by the American Customer Satisfaction Index. 'Customers have shown that, so far, they have been willing to suffer through a poor user experience in order to enjoy the benefits Facebook provides,' according to the report. 'For companies that provide low levels of customer satisfaction, repeat business is always a challenge unless customers lack adequate choices, as in the case of near monopolies.' Overall, social media is one of the lowest-scoring industries measured by the ACSI — only airlines, newspapers, and subscription television services score lower. However, among social media companies, Wikipedia tops the list with a score of 77."
Pretty sure Google has answered the door, and is now providing opportunity counseling services to recover from the time it spent with Facebook.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
they need to get zynga on board to port their games to G+ and that's close to 100 million users easy
Not only that, it is also providing service to people who in past refused to use facebook.
-- Technology for the sake of technology is as pathetic as eschewing technology because it's technology.
From the article (I know, bad form) both this headline and the article headline are wrong. Myspace is the 'most hated' being one point below Facebook. Rather interesting how close the two are, though.
I'm surprised to see Wikipedia listed as "social media".
How something if phrased is very important.
Given 64/100 for Facebook, and 77/100 for Wikipedia, how, exactly, do you define 'hate' and 'like'?
Facebook gets a lower score, but how does this equate to 'hate'?
Certainly, Facebook is liked a lot less than wikipedia. I don't like facebook (I closed my account there a long long time ago), but I don't 'hate' it.
(I also don't trust it, but that's another issue entirely)
For example, in the Internet Search segment, Google has a better ranking than Bing even though Google is more well known than Bing.
As Google+ gets more popular, the stream will grow more and more inane. But, what's awesome, is G+ doesn't call people in your circles 'friends' so there isn't the emotional baggage associated with not being someone's friend. Moreover, you don't advertise your circles. You could add someone and then drop them and they would only see that you've added them. Moreover, they can add you without you adding them.
Those attributes will go a long way towards keeping my stream of a higher quality than is possible on Facebook.
.... WTF... you waited for G+ to come out... now you might as well give up.
Yeah, now is the time for a MySpace comeback! Only 5 people reported hating them. Unfortunately, that's over half of their existing customer base. But still.
SJW: Someone who has run out of real oppression, and has to fake it.
I envy you. Did you manage to forget geocities too?
Facebook keeps making changes to the UI and telling people "you'll get over it where else are you going to go". Except now there is an alternative.
relevant web comic.
I'm "the" photographer for my family, friends, and team. I posted a status a few days ago that more or less said "All new family and rugby game photos will no longer be posted to Facebook. Send me your gmail or google account if you want an invite to Google+".
All it takes is a few big movers and the ball will start rolling itself.
Some of us maintain a separation of professional from personal life via the use of separate email accounts etc. LinkedIn and Facebook makes this easy to maintain. For example, being public on facebook means professional colleagues would know of that account and attempt to connect there which makes for awkward rejects of "friend requests." Yes, I could play with various circle settings, but that means a chance I make a mistake at one point in posting and that's not worth the risk.
The non-tech people actually do this quite often, something my colleagues at Google don't get since they don't experience a need for this separation in their professional world.
"Some of us maintain a separation of professional from personal life"
Well then your semi-public G+ account is in the name "Joe J. Blow." They aren't checking credentials.
"Google, the compassionate pimp" doesn't quite have the same ring to it as "don't be evil". Course, I'd still rank Google as probably the most ethical (big) company out there. Sad. I really hope they find a way to transition to making money from something besides advertising, but even if they did, advertising wouldn't go away. Demand creates supply.
Nathan's blog
"Google was at the top of the search portals and the search engines industry with a score of 80 out of 100, although that is down from 86 last year."
I8-D