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Sprint CEO Defends Company's Decision To Bet It All On the iPhone

zacharye writes "Sprint chief executive Dan Hesse is being watched closely by the company's board of directors, but the CEO has to answer to investors and subscribers as well. Last year in October, Hesse revealed that the company is placing a massive $15.5 billion bet on Apple's iPhone, and in a recent interview, Hesse defended the move, which has been criticized by a number of industry watchers. From the article: '“Subsidies are heavy for the iPhone. This is the reason why a high percentage of new customers is important,” Hesse said during the interview. “But iPhone customers have a lower level of churn and they actually use less data on average than a high-end 4G Android device. So from a cost point of view and a customer lifetime value perspective, they’re more profitable than the average smartphone customer.”'"

32 of 187 comments (clear)

  1. Apple Customers by ifiwereasculptor · · Score: 3, Insightful

    They pay more and use less? What a shocker! Who would have thought?

    1. Re:Apple Customers by jmd_akbar · · Score: 5, Insightful

      They pay more and use less? What a shocker! Who would have thought?

      Steve Jobs.

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      Nothing here... So... SHOOO!!!
    2. Re:Apple Customers by ArhcAngel · · Score: 3, Informative

      Well it might have been true before the 4S but not so much NOW

      --
      "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
    3. Re:Apple Customers by larry+bagina · · Score: 5, Informative

      Maybe they use less data because iPhone apps aren't constantly uploading their gps coordinates and downloading ads. If you look at mobile web traffic, iOS beats android. Even when you factor out the iPad.

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      Do you even lift?

      These aren't the 'roids you're looking for.

    4. Re:Apple Customers by Anthony+Mouse · · Score: 5, Interesting

      They pay more and use less? What a shocker! Who would have thought?

      It's not even that. What he's saying is that 4G Android users use more data than iPhone (i.e. 3G) users do (shocking!) since iPhone is currently still 3G/"3.5"G, and the Android users are more likely to demand the newest gadgets (i.e. "higher churn"). Which is naturally worse for the phone company who wants you to buy whatever phone, keep it forever, and never use the speed you're paying for while still continuing to pay for it.

      The problem is that newer, 4G iPhones are likely to attract exactly the same crowd. So unless Sprint's new business model is to keep selling obsolete iPhones forever, they had probably better get a new plan.

    5. Re:Apple Customers by CharlyFoxtrot · · Score: 3, Interesting

      Android has voice dictation too hasn't it ? Plus it has to serve up all those mobile ads, so it might still use more data though not to the user's benefit.

      --
      If all else fails, immortality can always be assured by spectacular error.
    6. Re:Apple Customers by schnikies79 · · Score: 3, Interesting

      I have a 4S and use the same amount of data as I did with my 3G, which isn't much at all. Less than a gig per month.

      I do use Siri as well, mostly when driving.

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      Gone!
    7. Re:Apple Customers by ScrewMaster · · Score: 4, Insightful

      Women don't fiind endless babble about how terrible the iPhone is to be a turn on.

      That's odd: most Android people I know (myself included) don't waste much time in conversation discussing phones, especially with members of the opposite sex, much less something such as the iPhone that we simply could not care less about. It's iUser arrogance to believe that all of us Android users care about the iPhone, feel threatened by it in some way. We don't, and we look down at people who so willingly allow themselves to be technologically shackled. But hey, to each their own.

      Matter of established fact, it's the Apple crowd that has always been by far the most vocal. I've been in this business for a long time, before there was an Apple ][. And, since the advent of the Mac, and Jobs' deliberate efforts to encourage class envy to increase sales, it's always been the Apple people that are constantly deriding those using competing products. In the old days, tell a Mac user that his machine is limited because it didn't have any peripheral slots and he would say, "Why would you need them?" Today, ask an iPhone user why his phone won't support tethering, why it is limited to a single GUI, why it won't allow installation of non-Market apps, and he'll say, "Why would you want to do that?" Nothing changes but their underwear, I guess.

      I dislike Apple intensely because at one point (decades ago) I made my living coding for Apple systems, and Apple truly was about freedom, openness, and the spirit of the personal computing revolution. Granted, that was Wozniak's influence: Jobs always was a dick. But today they pay lip service to freedom while doing their level best to turn you into a mere consumer of paid media, bought solely from Apple. No thanks.

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      The higher the technology, the sharper that two-edged sword.
    8. Re:Apple Customers by Anonymous Coward · · Score: 5, Insightful

      That was a very long rebuttal to a criticism of Android fans who endlessly babble about how they hate Apple.

    9. Re:Apple Customers by Deltaspectre · · Score: 4, Interesting

      The Apple crowd is by far the most vocal? In my college experience it was the Apple haters that were the most vocal.

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      My UID is prime... is yours?
    10. Re:Apple Customers by TheRaven64 · · Score: 4, Funny

      'No one ever went broke underestimating the intelligence of the American public' - Henry Mencken

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      I am TheRaven on Soylent News
    11. Re:Apple Customers by MisterMidi · · Score: 3, Informative
  2. Re:IRaped by amiga3D · · Score: 3, Funny

    This is how you utilize a first post?

  3. iPhone users by pchan- · · Score: 5, Funny

    They are also more attractive and have great personalities

    1. Re:iPhone users by CharlyFoxtrot · · Score: 3, Informative

      You forgot richer and better educated. Oh and more sexually active, that probably explains why there seem to be so many Android users on Slashdot.

      --
      If all else fails, immortality can always be assured by spectacular error.
    2. Re:iPhone users by Anonymous Coward · · Score: 4, Funny

      ...more sexually active...

      That's why the corners are round.

    3. Re:iPhone users by AmiMoJo · · Score: 3, Insightful

      You forgot richer and better educated.

      Because there are cheap Android phones that less well off people can afford, where as Apple phones are only available to people with a higher level of disposable income.

      Oh and more sexually active

      Being raped by Apple doesn't count.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  4. WiMax and LTE by Monoman · · Score: 4, Insightful

    Can he defend their WiMax flub? Can he defend contracting with a company that has a non-existant LTE solution?

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    Keep the Classic Slashdot.
    1. Re:WiMax and LTE by briankwest · · Score: 5, Informative

      You do realize they had to deploy WiMax because they would have lost the spectrum if they had not. At the time wimax was the only technology they could have went with. /b

    2. Re:WiMax and LTE by hemp · · Score: 5, Insightful

      What's the attraction to LTE when you have a 2GB datacap?

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      Skip ------ See the latest from http://www.anArchyFortWorth.com
    3. Re:WiMax and LTE by asm2750 · · Score: 4, Informative

      I would mod up if I had points. LTE is a joke when you have data caps. There is no reason for it.

  5. Re:Tired of smart phones by grelmar · · Score: 3, Interesting

    You know, I'm looking forward to my contract running out so I can dump my iPhone for a "dumb" phone, but for different reasons - and for a phone I'm not sure I can get.

    I just want a basic feature phone with a long battery life, that has a 4G antennae and bluetooth in it so I can use it to tether whatever real computing device I want at need. 95% of the "smart" features on my phone I don't use anymore, because they've been replaced by the same features on my larger screened Android tablet, and I also tether my laptop from time to time when I need a connection and a real computer when I'm out and about. All my iPhone serves as anymore is basically an internet hot spot for either, and (*gasp*) I use it to make phone calls. I'd much rather have a battery that lasts a week of regular phone usage on a much smaller flip phone that fits easily in my pocket.

  6. Sprint Board revolt by Guppy · · Score: 4, Interesting

    The SprintUsers site had an interesting commentary regarding a recent WSJ article on Hesse:

    http://www.sprintusers.com/could-hesse-lose-his-job

    Today’s Wall Street Journal has a rare, insider-rich piece targeting Hesse. A betting man would say his own board of directors had a lot to do with the story. No, no one on the board is quoted directly. But the picture the WSJ paints is certainly a flattering one of an engaged, hands-on board. They are served well by this story.

    You don’t see this sort of knifing when an exec is secure in his job. It usually means board members are trying to distance themselves from a CEO’s plans gone wrong so they don’t get personally sued by shareholders. Or they’re getting ready to fire him.

    Just last month, Sprint made an abortive attempt at a merger with MetroPCS, which was championed by Hesse but ultimately shot-down by the board. I have a feeling the company is going to experience a coup d'etat any day now. Well, whatever -- as long as my legacy SERO plan keeps working.

  7. Re:Tired of smart phones by demonlapin · · Score: 3, Interesting

    Yeah, the 4G antenna and radio and the Bluetooth radio are pretty much going to massacre your battery life if you use them. Nobody is going to make that phone. Buy a flip phone and a data device. Or buy an Android phone, or an Android tablet with a data plan.

  8. Re:CEO Defends Decision To Bet It All On The iPhon by CharlyFoxtrot · · Score: 4, Interesting

    In the one corner Apple, in the other such winners as HTC, Motorolla, Nokia and Sony Ericsson. CEO's always get fired if they back the wrong horse, but he picked the one with the right odds.

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    If all else fails, immortality can always be assured by spectacular error.
  9. Canceled Sprint by dustman81 · · Score: 4, Informative

    I recently canceled Sprint and paid the ETF to do so. That's after having Sprint for nearly 10 years. I got an iPhone 4S with Straight Talk ( MVNO that uses AT&T's network). Why? Because I wanted a data service that works. With Sprint, I was frequently on 1X. Even when I was on 3G, the speeds were crap. Sprint bit off more than they can chew with the iPhone. WiMax was a bust. Nextel customers are leaving in droves and their Network Vision plan may well be the final nail in the coffin.

  10. This is bullshit. by acid06 · · Score: 4, Insightful

    If you wany an apples to apples comparison, you should, at the very least, compare mobile web traffic from iOS to mobile web traffic from high-end 4G Android device - which is what the CEO was talking. And no one seems to ever announce this sort of data.

    Stop with the fanboism. Seriously.

  11. Re:IRaped by ScrewMaster · · Score: 4, Interesting

    This is how you utilize a first post?

    What a waste.

    Now, when it comes to the topic at hand: Bill Gates and Steve Ballmer were fond of using the phrase "bet the company" on certain initiatives, such as .Net. It sounds like Mr. Hesse is actually doing that.

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    The higher the technology, the sharper that two-edged sword.
  12. Re:CEO Defends Decision To Bet It All On The iPhon by CharlyFoxtrot · · Score: 4, Funny

    Totally forgot about RIM, but then who hasn't ;-)

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    If all else fails, immortality can always be assured by spectacular error.
  13. Re:Slashdot trolls by ScrewMaster · · Score: 4, Insightful

    A contrived negative Apple comment. Who would have thought?

    Dude, the GP just defined Apple's entire business model. Seriously, that's it in a nutshell.

    Furthermore, like it or not, Apple is deserving of much approbation, far more than they get on this site.

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    The higher the technology, the sharper that two-edged sword.
  14. this is why i left by corvax · · Score: 3, Interesting

    Same as others have already posted long time sprint user paid the early termination fee. Tired of waiting for them to get their act together. Bad decisions constantly....... Never using the money to upgrade their network properly. Funny thing is he talks about 4g that most people can't get on sprint and the iPhone isn't even 4g so its a bad comparison shows he is a fool. Get out while you can its a sinking ship...

  15. Re:Slashdot trolls by hairyfeet · · Score: 4, Insightful

    What I don't get is why iFanbois have such a hard time accepting a HELL of a lot of their buzz is branding and marketing. Not saying they don't build good products, because they do, but while Air Jordan is a nice shoe it ain't the leather that causes fistfights on release day, its the brand. Hell be happy, your favorite company has a brand like Prada and Porsche that people will pay assraping prices for that half eaten Apple logo.

    Jobs spent most of his life devoted to building that brand into one of the most recognizable on the planet, right up there with Coca Cola and Disney so just accept it, okay? I mean you don't see Ferrari owners going "Waah but its a good value for the money waah!" because guess what? its not. Its a bad ass uberpowerful exotic which you are damned well gonna pay for that power and just because the telecos are willing to eat billions in subsidies in the hopes of using an Apple device to lock customers into multiyear contracts so that Joe the plumber can have an iPhone doesn't magically make them priced for the masses, it just means the cost of the actual device is hidden.

    but in the end it all comes down to branding and I sincerely doubt you'd see the lines or selling out you see with something like the iPad if it weren't for every celeb on the planet being seen with one. Apple is "hip" and "cool" and "THE" thing to have so people want one. Jobs spent years building that up and to just ignore it ignores the man's life's work. Is that REALLY what you want to do? To belittle what was arguably one of the best marketing men in history? Give the man the credit he is due folks, by the time the man checked out his company was the most wealthy on the planet and his products went from being at death's door and looked down upon when he came back to being THE elite brand and the man was able to do that in less than a decade. give the guy his props.

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