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EU Offers Google Chance To Settle Prior To Anti-Trust Enquiry

Fluffeh writes "The EU has accused Google of abusing its dominant position in advertising to benefit its own advertising services at the expense of competitors. In a twist however, rather than initiating formal proceedings, the EU has given Google a chance to settle the whole matter without much fuss. They outlined four changes that Google can make that will put it firmly back in the good graces of the EU. Google has been given 'a matter of weeks' to propose remedies to the four issues — which all tie in with how search results are displayed, their format and their portability to other platforms. This matter has come before the EU based on complaints by a few small companies and Microsoft." The four issues: Displaying results to their own services specially, use of user reviews from other sites in search results, Advertising "...agreements result in de facto exclusivity requiring them to obtain all or most of their requirements of search advertisements from Google," and concerns that Google is imposing "...contractual restrictions on software developers which prevent them from offering tools that allow the seamless transfer of search advertising campaigns across AdWords and other platforms..."

34 of 119 comments (clear)

  1. Google by hudsonwalls · · Score: 2, Insightful

    This is actually what most people commenting on Google's antitrust issues miss. The comments about how easy it is for people to change search engines is not relevant because it isn't even the issue. They cannot see forest from the trees.

    Google's antitrust issues are not about the everyday user. Remember, you are not their customer. You are their product. The antitrust issues are about abuse towards other companies, ad networks and services. You may not care about this if you're selfish and just think about yourself, but the issue is very real.

    Google is intentionally abusing their position to promote their own products and hide competitors. Yes, this thing matters. And not only are they promoting their own services over competitors, much of the data they use is scraped off those services. Great example is hotel, restaurant etc reviews on Google Maps. They are all taken from competitors services, and promoted way higher than those services in google search results. Google prohibits these things for other websites and penalizes them, but yet seem perfectly fine to do it themselves.

    Another case in point is the exclusivity agreement in AdWords. If you want to use AdWords (and you often have to because it's the prominent player and they also own Doubleclick since long time ago), you cannot run your ads on competitors services. It is prohibited in the terms. That is just monopoly abuse.

    1. Re:Google by neokushan · · Score: 5, Insightful

      I can easily be described as a google fanboy - I have (and love) my Android Phone (a Galaxy Nexus, in fact). I signed up to Gmail back when it was invite-only and people only had about 6 invites to give out (or sell/trade, as was the case back then) and I even use Google+. However, I completely agree with what the above poster is saying. Fanboyism aside, no company should be able to abuse its position in the marketplace. Even if Google isn't entirely guilty or found to not be doing anything deliberately that harms competition, its still absolutely appropriate that they're investigated and regulated accordingly.
      The same should apply to any and all businesses with a large hold on the market, be they software companies, banks, pharmaceuticals, governments and so on.

      I like Google on the whole and I genuinely believe that the founders were genuine in their model of "Do no Evil", but its a huge company now with a lot of power - I find it hard to believe that every single employee, every manager, every executive is entirely altruistic and doing what's best for everyone rather than what's just best for them/Google.

      --
      +1 IDisagreeSoHeMustBeATrollOrAnAstroturferOrAShill
    2. Re:Google by jellomizer · · Score: 2

      More to the point I wonder what company in the EU is a competitor to Google to spark the action.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    3. Re:Google by chrb · · Score: 2, Insightful

      If you're going to shill against Google, you should make sure your points are valid; there are some valid things that they could be criticised for, but just making stuff up isn't going to work.

      Great example is hotel, restaurant etc reviews on Google Maps. They are all taken from competitors services

      No. The reviews on Google maps are submitted by users directly to Google. Non-Google sourced reviews are linked at the bottom ("Reviews from around the web:"), not embedded.

      If you want to use AdWords, you cannot run your ads on competitors services. It is prohibited in the terms.

      [citationneeded]

    4. Re:Google by neokushan · · Score: 2

      Thank you for your thought-provoking contribution to this discussion.

      --
      +1 IDisagreeSoHeMustBeATrollOrAnAstroturferOrAShill
    5. Re:Google by Lazareth · · Score: 2

      No True Scotsman fallacy.

      NEXT!

    6. Re:Google by c · · Score: 2

      Hmmm... another recently created account with no comment history bashing Google in a long first post (or close to it).

      Knock it off. The only thing you're accomplishing is making slashdot's admins look useless.

      --
      Log in or piss off.
    7. Re:Google by Anonymous Coward · · Score: 3, Interesting

      Another case in point is the exclusivity agreement in AdWords. If you want to use AdWords (and you often have to because it's the prominent player and they also own Doubleclick since long time ago), you cannot run your ads on competitors services. It is prohibited in the terms. That is just monopoly abuse.

      Mind providing a link to this point? I work at Google, more on the client side-- and have never heard this issue come up, which I find rather odd given that a lot my clients certainly do it. Not saying you're wrong, but I find it hard to believe.

    8. Re:Google by r1348 · · Score: 2

      Uhm no. Even the article clearly states that the main company that filed the complaint is Microsoft. You just failed on so many levels...

    9. Re:Google by buchner.johannes · · Score: 2

      Probably just the usual EU regulators' shakedown of a wealthy US corporation. Last time it was Microsoft's turn in the barrel, now it's Google's. I imagine Apple is next.

      They are pretty much shit outta cash over there, in case you haven't picked up a copy of The Economist lately.

      EU has anti-trust as much as the US and China. If you want to do business in the EU, you have to abide to the laws as any other company. And the big American companies get looked at just as often as European ones.
      We've had that discussion here: http://apple.slashdot.org/story/12/04/02/123207/apple-is-forced-by-eu-to-give-2-years-warranty-on-all-its-products

      Also I doubt that the EU does significantly worse than the US, economy wise. Much is being talked. I'd still say the average person is better off in the EU.

      --
      NB: The message above might reflect my opinion right now, but not necessarily tomorrow or next year.
    10. Re:Google by r1348 · · Score: 5, Informative

      There's no link because the point is bogus. https://www.google.com/intl/en_us/adwords/select/TCUSbilling.html

    11. Re:Google by poetmatt · · Score: 5, Interesting

      The forest for the trees is that a: microsoft does this and b: they're the ones leading this campaign against google and encouraged others to campaign against google. But nice try.

      changing search engines is exactly true, and you *can* do that. However, scraping data from "competitors" (which they aren't) - scraping data from sites with good data to aggregate their reviews is not an abuse of position. It's aggregation of information. Taking yelp reviews for google maps reviews is an agreement google had with yelp. That's not discrimination, that's a strawman to call that "competition" or abusing competition.

      The adwords thing is something stupid, but it's not any different than Microsoft getting entire corporations to sign up for using windows and requiring that they do not support any other OS (yes, this is in every company wide subscription based windows 7 deployment/office365 agreement).

      Nice try to mislead the entire issue, step by step, along with a similar reply. from Neokushan. Can we stop with the obvious shills to just make this sound like it's a real problem? the "I love (thing), but (comments of hate for a product)" is a really old shill technique and we're bored of it. It's like "I'm an MSCE and love windows and do windows deployments all day, but microsoft is evil". We're tired of that kind of shit.

      If you had linked to a real article covering the matter you'd see that the EU is just telling google to comply before they look to press charges.

    12. Re:Google by Xest · · Score: 2, Insightful

      The problem is the double standards being applied. Whilst yes Google does abuse it's position in some cases, the things it doesn't aren't in any way as bad as the things other tech companies are guilty of. Microsoft's abuse of the standards process with OOXML, Apple's abuse of it's vertical integration, monopoly on music to lock people into it's platform, and it's strong market share in digital content to distort for example, the ebooks market, Facebook's constant illegal breaches of various data protection acts across the globe, Oracle's pretending it's a good little company to take over Sun, only to completely fuck previous commitments to openness etc.

      All of these other companies are guilty of things that have been far more harmful to consumers, developers, and companies, yet only Google is the one being properly investigated. Is there something I'm unaware of that makes the advertising agency a magical gift to mankind that means it needs extra additional protections beyond the fact Microsoft was behind this original complaint and targetted ads because they know it's Google's lifeblood?

    13. Re:Google by rgbrenner · · Score: 3, Informative

      Another case in point is the exclusivity agreement in AdWords. If you want to use AdWords (and you often have to because it's the prominent player and they also own Doubleclick since long time ago), you cannot run your ads on competitors services. It is prohibited in the terms. That is just monopoly abuse.

      There is no such clause in the AdWords terms of service or in the guidelines. You can check it yourself:
      https://adwords.google.com/select/tsandcsfinder
      http://support.google.com/adwordspolicy/bin/static.py?hl=en&guide=1316546&page=guide.cs&rd=2

      I've been advertising on AdWords for 10 years.. I have never seen such a policy, or heard of such a policy with regards to AdWords.

      AdSense does have that policy. IE: if you place google ads on your website, you cannot place bing ads on your website also.

      ADSENSE != ADWORDS.

    14. Re:Google by Xest · · Score: 3, Insightful

      Completely false.

      The EU has initiated anti-trust action against just as many European companies as foreign companies. Look at the mobile phone market for example, European companies like Vodafone, Orange, T-Mobile etc. have been under a constant barrage of regulation from the EU for years over roaming fees etc.

      Also your first example doesn't even make any sense whatsoever, AMD isn't even a European company, it's American.

      Part the reason for Europe being quite good in this respect is because it is not one country, there's a lot of inter-country rivalry in the EU itself - you can guarantee a British judge wont rule in a French company's favour against a US company for example because of some feeling he must protect a European company because the Brits generally love the French about as much as they love the Germans - i.e. not very much. Similarly you'll get the same sentiment to various other countries in Europe, from their own neighbours. There just isn't some feeling of a European superstate that must trounce outsiders at all costs. Successive British and Czech governments for example have aligned far more closely with Washington than they have Brussels. There just isn't some grand European patriotism for your theory to work out.

      The fact you've no idea whatsoever about the topic you're conversing about doesn't make you right, it just makes you a tit. Please, do Slashdot a favour, don't jump into conversations you don't have the foggiest about and assert that you're right and no other suggestion could possibly have any validity.

      The biggest irony of it all is that the only reason you're complaining about it is because you yourself feel it's your patriotic American duty to stand up for American companies.

      If only you knew which companies were actually American. That would be a start.

    15. Re:Google by Sudline · · Score: 2

      What about Microsoft ballot screen, and 497 million euros fine from the same EU?

    16. Re:Google by Gadget_Guy · · Score: 2

      It's a pretty silly argument to say that Google have been unfairly singled out, and quite wrong too. The companies that you mention have all had their share of regulatory intervention, especially in the EU. Your first example, Microsoft (exactly who was inconvenienced by their OOXML standard?) is the first company that springs to mind when thinking of EU intervention. Remember the browser choice screen or the two billion dollars in fines?

      They are also keeping their eye on Apple in the eBook market, although I maintain that the consumer has benefited from Apple being able to strong-arm the record industry on removing their DRM. Facebook's privacy problems have also been the subject of scrutiny in the EU. And for Oracle...

      No, I can't bring myself to even appear to defend Oracle!

      So the idea that Google should be given a free pass because they are being unfairly picked on is just rubbish. That doesn't mean to say that the EU's complaint isn't without issue. The fact that Google displays links to its own vertical search services doesn't seem too unreasonable, and it is a practice that has gone on in the industry for years. I first saw this used by Yahoo when they linked to their own services in their results (eg. Yahoo Finance). And when I search for "microsoft stock price" on Google, I got links to an assortment of financial sites at the top of the results (eg. Yahoo Finance).

      Similarly, when they include reviews or news from other sites, they always link to the source. That said I can see that there would be a concern if they show the entire news story or review which means that you never have to follow the link. I guess there is a legitimate concern about some of Google's practices, but I am wary of the heavy handed, simplistic approach that the EU regulators sometimes utilise.

    17. Re:Google by Xest · · Score: 2

      "exactly who was inconvenienced by their OOXML standard?"

      They got it recognised as an international standard giving it increased legitimacy, when the standard was incomplete and realistically impossible for competitors to support fully. So to answer your question, people who were inconvenienced by Microsoft's hijacking of the standards process, is anyone who wants to be able to use free software, and not pay a Microsoft tax to be able to interoperate with other businesses in the exchange of documents.

      "They are also keeping their eye on Apple in the eBook market"

      Oooh, keeping their eye on, that'll teach them!

      "although I maintain that the consumer has benefited from Apple being able to strong-arm the record industry on removing their DRM"

      I maintain that Apple gained far more by continuing to exploit platform lockin through DRM to leave consumers with the choice of losing hundreds of pounds of content, or to buy Apple when their device with it's non-user replaceable battery and hence planned obsolence inevitably became obsolete.

      "So the idea that Google should be given a free pass because they are being unfairly picked on is just rubbish."

      I don't think they should be given a free pass. I just think that the EU should be targetting everyone else, and doing so by prioritising in order of urgency. In that order of urgency I think Google would be a fair bit down the list. I'd argue that Facebook would be at the top because it's breaches of European data protection acts are out and out illegal.

      It seems to go beyond this however, the problem is that this isn't the first time Google has been investigated, the problem is that it's being investigated over a number of other issues - it's privacy policy, it was investigated over street view, it's investigated left right and centre any time it even steps into slightly questionable territory and again, that's not a bad thing, but why just Google? The problem is I suspect precisely because of this type of bullshit that another posted below linked:

      http://falkvinge.net/2012/03/02/how-microsoft-pays-big-money-to-smear-google-audaciously/

      It just seems that if you're a tech giant you can get away with an awful lot, unless you're Google, in which case expect every single little thing to be scrutinised. The problem isn't scrutiny of Google, the problem is the other tech giants getting away with some pretty gross levels of abuse.

    18. Re:Google by NeutronCowboy · · Score: 2

      Hello, dear Astroturfer (brand new account, immediate posting, anti-Google bent, false information about Google practices). I see that you at least are changing tack. No longer is Google evil because it is abusing its search monopoly, it is now evil because they are abusing their ad monopoly.

      Here's one area where you have a point, and I'll leave it up to the courts to ferret out the details: if they are going into exclusive agreements with sites that leverage their position in one market (say, email) to argue for better prices in another market, then they would indeed be guilty of monopoly abuse. Go get em, EU.

      In the meantime, here are your actual lies:
      * your hotel and restaurant example is actual complete nonsense. Either Google is promoting competing reviews, or they are burying them. They can't do both.
      * there is no exclusivity agreement baked into AdWords. You might be able to enter one, but that is not in the default TOS. You are flat out lying.

      --
      Those who can, do. Those who can't, sue.
  2. Detailed review of competition by Mattygfunk1 · · Score: 3, Insightful
    The European Commission appears to be quite specific and detailed in it's requests. It's encouraging that a body has enough resources to protect even slight issues regarding competition.

    That said, "slight" might be worth millions to Google / its competitors, especially as smaller firms have complained as well as Microsoft.

  3. Re:EU vs Everybody by hudsonwalls · · Score: 3, Informative

    There is no need to block Google. We can just keep fining them until they comply. If they refuse to pay the fines or comply, we will close their offices and order banks to stop money transfer to Google. As EU is huge revenue source to Google (unlike China where they were losing), Google will comply in seconds if that happens.

  4. Re:EU vs Everybody by captainpanic · · Score: 2

    Google might be big, but it is not above the law.

    What the EU is essentially saying is that Google is breaking the law. They can pay the fine, or battle it out in court (and risk a higher fine perhaps). The EU has many tools at its disposal. A fine would be step 1. But if Google would be so stupid to consistently break the law, or not pay the fine, then they might seize their European assets or otherwise obstruct their business inside the EU. A total block might be the final option.

    Google is not stupid, they won't let it come that far. They don't want to lose 500 million users.

  5. Re:Monopoly? by kombipom · · Score: 2

    Being a hypocrite doesn't automatically make everything you say wrong.

  6. Did they do [any] investigations? by bogaboga · · Score: 3, Informative

    First, the EU begins their second assertion by not being sure. Are they serious? Emphasis is mine:

    Our second concern relates to the way Google copies content from competing vertical search services and uses it in its own offerings. Google may be copying original material from the websites of its competitors such as user reviews and using that material on its own sites without their prior authorisation.

    Then they base their next point on this unsubstantiated assertion...again, bold is mine.

    In this way they are appropriating the benefits of the investments of competitors.

    To make matters worse, they conflate the two issues to emphasize another point, this time focusing on the possibility. Again, emphasis mine.

    We are worried that this could reduce competitors' incentives to invest in the creation of original content for the benefit of internet users. This practice may impact for instance travel sites or sites providing restaurant guides...

    Here is the question:

    Was any investigation done? Doesn't sound like it!

    1. Re:Did they do [any] investigations? by Xtifr · · Score: 3, Interesting

      Google may be copying original material from the websites of its competitors such as user reviews and using that material on its own sites without their prior authorisation.

      Bah. If their competitors don't know how to use robots.txt, they're not competent enough to be competitors. On the other hand, if Google is ignoring robots.txt, then I think that would count as unauthorized access, and, given Google's monopoly position, a matter of deep concern.

      Note: I think a great deal of the anti-Google nonsense that gets posted on slashdot is total nonsense (if not outright astroturfing), but what the EU is looking at here is something I think they are fully justified in investigating: actual potential anti-competitive behavior that would make sense for Google to engage in. But I agree with you that investigate is the key word there.

  7. Re:EU vs Everybody by Anonymous Coward · · Score: 2, Informative

    You are clearly unaware of the difference between European and English style law.

    European law is purposive, which is all about "vibes". You don't get highly specific laws and binding precedent to tell you exactly what's right and wrong. But you do get principles and cases which illustrate how those principles should be applied.

    To an Englishman or American, it might be seen to be no rule of law at all - surely it's too easy for a biased judge to re-interpret principles, particularly with pressure from the government of the day? But it's just different, and a purposive approach stops the all too common result of one powerful party putting all its resources into a strong case to set horrible precedent.

    (The far greater danger in the ECJ and much of Europe is the lack of jury system. A fine is a punishment, not a remedy, and eligibility for punishment should only be decided by a jury.)

  8. Prepare for a worse experience... by brunes69 · · Score: 4, Insightful

    Google is intentionally abusing their position to promote their own products and hide competitors. Yes, this thing matters.

    LMFTFY:

    Google is intentionally abusing their position to improve the overall user experience. Yes, this thing matters.

    There, that's better.

    When I do a search from JFK to LAX, guess what - it is NICE that Google immediately knows that I am interested in a flight and shows me prices. It is NICE that they will show me a map and photos of my destination. It reduces the number of clicks and get gets me what I want faster. The same can be said for all of Google's optimized in-line services. Furthermore, I have never in my life ever heard of evidence showing that Google actually hides the result of a competitor... do you have any evidence to back that up (that is not already refuted)?

    Google is very upfront about everything they do, and there are ample other search engines you can use as a user, and that people can advertise on as well.

    1. Re:Prepare for a worse experience... by makomk · · Score: 3, Interesting

      Not only that, but the company that complained about Google offering this additional information in search results was Microsoft, who do exactly the same thing in their own search engine Bing. They're fully aware that Google search will be less usable if the EU gets its way, and are effectively using the EU to try and force Google to cripple their search in order to drive users to Bing.

      (Well, technically I think it was the Microsoft subsidiary which provides shopping results for Bing which submitted the EU complaint, but it's effectively the same thing.)

    2. Re:Prepare for a worse experience... by fwoop · · Score: 3, Insightful

      This is similar to how costco works. They have control over the retail space, and their goal is to make the shopping experience great for consumers.. That means dirt cheap, at the expense of suppliers. Suppliers go out of business, that's the point. So costco offers cheap ink refills, potentially putting companies like HP out of business. HP hates Costco. Lots of suppliers hate Costco, lots of company hates Costco, but consumers love Costco. Because only consumers matter. The difference here is competitors are using regulators instead of the market place to compete.

  9. Re:Monopoly? by Your.Master · · Score: 4, Informative

    Are you kidding? They kicked Microsoft's ass and fined them almost 1.5 billion dollars -- even for Microsoft that's big. Since then they have this browser ballot screen and special Europe-only versions of Windows etc..

    To Google, so far, they have written a letter.

  10. Re:EU vs Everybody by Elldallan · · Score: 4, Informative

    I have a feeling that if it was a French or Danish firm, we wouldn't see half this amount of noise from the EU throne.

    This old caveat again, the fact still remains that the biggest fine EU has handed out so far was against an European company(Siemens I think)
    And well if I remember correctly Google is incorporated in Ireland(because of the low corporate tax) so I guess technically Google is an European company...

    Considering the sort of actual real privacy rubbish that say Facebook, or Apple engage in, I'm perplexed why they don't hit the headlines as much.

    I don't know that Apple or Facebook is considered large enough in a specific market to be covered by the antitrust legislation, that is possibly why. But the European Council is preparing legislation that forbids Facebook to sharing user information with advertisers etc, without the users express permission. The Council is apparently also investigating whether Facebook's facial recognition system is contradictory to EU privacy legislation.

    Personally I think it's good that there is at least one Governmental organization that doesn't instantly roll over whenever big corps complain.

  11. Re:EU vs Everybody by Elldallan · · Score: 2

    The lack of a jury is just as much a difference in style of law. In the European system the courts cannot judge the law, they merely enforce it, and they argue that this function is better fulfilled by competent(hopefully) and trained professionals rather than some random person picked off the street.

    Juries makes sense when they are empowered not to just decide on guilt or but also whether the law is fair, but from what seems to be the norm in the US today judges routinely strip juries of that power.(at least it seems that way according to the information that makes it across the Atlantic)

  12. complainants flipflopping by Jerry+Atrick · · Score: 2

    Entertaining isn't it. Not long since the their competitors were bitching about Googles own and paid results not being conspicuously enough marked. Google changed that and it didn't magically drive business to the complainers. Now the same leeches have told the EU that marking them conspicuously gives Google an unfair advantage!

    After wading through 400 pages of self serving complaints from Microsoft fronts and ineffective businesses it seems the EU aren't really convinced they need to leap into action. 2 vague 'it's unfair' claims they've basically asked Google to justify, discredit or promise not to do, 2 contractual limitations they need to remove that probably won't noticeably affect their business.

    The complainants still can't accept that they have to fight for market share by being good at what they do, that they're failing all by themselves.

  13. No they didn't by marcosdumay · · Score: 2

    They didn't stablish any fact yet. That happens during the trial, and they are trying to get into an agreement to avoid the trial.