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Windows Browser Ballot Glitch Cost Firefox 6-9 Million Downloads

nk497 writes "Microsoft's failure to include the EU browser ballot in Windows 7 SP1 cost Mozilla as many as 9 million Firefox downloads, the organization's head of business affairs revealed. Harvey Anderson said daily downloads of Firefox fell by 63% to a low of 20,000 before the ballot was reinstated, and after the fix, downloads jumped by 150% to 50,000 a day. Over the 18 months the ballot was missing, that adds up to six to nine million downloads — although it's tough to tell if the difference has more to do with Chrome's success or the lack of advertising on Windows systems. The EU is currently investigating the 'glitch,' and Microsoft faces a massive fine for failing to include the screen, which offers download details for different browsers to European Windows users, as part of measures ordered by the EU to balance IE's dominance."

50 of 245 comments (clear)

  1. Really? by Anonymous Coward · · Score: 5, Insightful

    We're calculating lost downloads, now? And I thought lost sales due to piracy was a stupid metric...

    1. Re:Really? by Sir_Sri · · Score: 4, Interesting

      This is an anti trust issue rather than a theft one.

      Are you abusing your monopoly power so competitors literally cannot give their product away for free - that's a competition issue. This is by the way, a business strategy, if you have enough money you can cut your prices enough, or sell a new product cheap enough, and make enough deals that no one can afford to buy your competitors product, but they can buy yours (even if that is incurring a loss for you). The issue with Microsoft is whether their 90% windows marketshare, which is essentially a monopoly is being abused to prevent other companies, such as mozilla, from staying in the market. If that is the case, we don't really want to end up in a world where there is one viable internet browser choice, and that's internet explorer.

      Are you copying something for free that you legally should need to pay for - theft/piracy/counterfeiting/licensing whatever you want to call it issue.

    2. Re:Really? by xouumalperxe · · Score: 4, Informative

      They're not interpolating two data points. Have you looked at the charts? There's clearly a strong drop off around the time where the ballot was removed, and a big re-uptake when it was reinstated.

    3. Re:Really? by fustakrakich · · Score: 5, Funny

      Are you abusing your monopoly power...

      How does one abuse a sadomasochistic client? By talking politely and serving crumpets and tea?

      --
      “He’s not deformed, he’s just drunk!”
    4. Re:Really? by pla · · Score: 2

      We're calculating lost downloads, now? And I thought lost sales due to piracy was a stupid metric...

      If only - If only - People had another way to get a browser than to pick from a menu when they first use Windows! Some sort of, I dunno, website or something, where they could choose to go to get whatever browser they prefer.

      Alas, we do not live in a perfect world.

    5. Re:Really? by Luckyo · · Score: 5, Insightful

      Actually, this is a matter of breach of contract. When it became obvious that Microsoft was in violation in the anti-trust hearings at the court, they made an offer to the court: they will solve the problem by putting browser ballot into the OS. This was Microsoft's own suggestion. Court agreed and Microsoft entered into a contract with the court stating how and when it will implement this ballot.

      Microsoft stalled a few times. However the problem didn't arise because court was always willing to grand Microsoft extensions to the deadline. However at one point, folks representing Microsoft admitted to the court at the hearing about another delay that it wasn't implemented at all.

      It was probably a dumbest move of all times really. All they had to do was keep their mouths shut about it not being implemented and ask for yet another extension and court would have likely granted it.

      So this is very much not about anti-trust any more. This is about Microsoft not honouring a contract, and penalties associated with this.

    6. Re:Really? by Hentes · · Score: 2

      The difference is, this case was clearly controlled. You can't just turn piracy off, measure the sales, turn it on and measure again. But in this case that's what's happened, the ballot was turned off and then on again, and this showed a strong correlation with the change in downloads.

    7. Re:Really? by TheP4st · · Score: 3, Informative

      I have encountered quite a few people that equates the internet with the IE logo. Many of whom that would not even know there are alternatives to the "Internet" unless they were informed about them. The ballot do create a greater diversity among the public and as an effect of that standards are becoming just that, standards. So, with a bit of luck 11 years down the road companies might not be stuck with IE9 but will be on IE16, FFxx or whatever that suit them best. Rather than the current scenario with companies being locked to a browser version that should have died 8 years ago with the release of v.7.

      --
      "I have downloaded hundreds and hundreds of records, why would I care if somebody downloads ours?" Robin Pecknold
    8. Re:Really? by Sir_Sri · · Score: 4, Informative

      Actually, this is a matter of breach of contract.

      Sure, the contract only exists because of the anti competitive monopolistic practices, but yes, ultimately Microsoft agreed to do something and isn't. But the underlying idea that this is like the made up statistics about piracy is a bit misleading. These rules all exists, and these contracts all exist because of microsofts bad behaviour.

    9. Re:Really? by rwise2112 · · Score: 3, Interesting

      They're not interpolating two data points. Have you looked at the charts? There's clearly a strong drop off around the time where the ballot was removed, and a big re-uptake when it was reinstated.

      Yes, but in the article it also states stats from another company show: "In Europe across that time, Firefox and IE both appear to be falling together, suggesting Chrome is the one benefiting from the lack of browser ballot."

      One thing I don't understand tho, this is just SP1, so it's an update to Win7, meaning whatever browsers they have installed will still be there after the update anyway, and there's no need to download again. Is it that they are only looking at full Windows installs where the OS already has SP1 ? I don't know if Win7 comes like that, or if it does how they can be separated from updates.

      --

      "For every expert, there is an equal and opposite expert"
    10. Re:Really? by pla · · Score: 3, Insightful

      I hope this is just a brilliant troll.

      Sarcasm, yes. Trolling, no.

      If someone doesn't know enough to know that they want something other than MSIE, then in most cases, they don't. Making them pick a browser on first use amount to a complete crap-shoot. Sure, they might pick FF or Chrome, and get lucky (though personally, I have more philosophical objections to Chrome - which don't apply to Chromium - than to MSIE). Or they might pick Safari, now deprecated for Windows, and end up in a far worse situation than just defaulting to MSIE.

    11. Re:Really? by UnknownSoldier · · Score: 2

      > Copyright exists because people cannot be trusted to respect the wishes of artists and/or financially support them
      False. It was invented by _publishers_ to maintain control by preventing other publishers from making a profit !

      * http://en.wikipedia.org/wiki/History_of_copyright_law [wikipedia.org]
      "The history of copyright law starts with early privileges and monopolies granted to printers of books. The British Statute of Anne 1710, full title "An Act for the Encouragement of Learning, by vesting the Copies of Printed Books in the Authors or purchasers of such Copies, during the Times therein mentioned", was the first copyright statute. Initially copyright law only applied to the copying of books."

      "Pope Alexander VI issued a bull in 1501 against the unlicensed printing of books and in 1559 the Index Expurgatorius, or List of Prohibited Books, was issued for the first time."

      "The first copyright privilege in England bears date 1518 and was issued to Richard Pynson, King's Printer, the successor to William Caxton. The privilege gives a monopoly for the term of two years. The date is 15 years later than that of the first privilege issued in France. Early copyright privileges were called "monopolies," ...

      "In England the printers, known as stationers, formed a collective organisation, known as the Stationers' Company. In the 16th century the Stationers' Company was given the power to require all lawfully printed books to be entered into its register. Only members of the Stationers' Company could enter books into the register. This meant that the Stationers' Company achieved a dominant position over publishing in 17th century England"

      Second, "The easiest form of parochialism to fall into is to assume that we are smarter than the past generations, that our thinking is necessarily more sophisticated. This may be true in science and technology, but not necessarily so in wisdom."
      "Macaulay on Copyright"
      * http://www.kuro5hin.org/story/2002/4/25/1345/03329

      Lastly, good luck with that spiel to the Fashion Industry:
      "Johanna Blakley: Lessons from fashion's free culture"
      * http://www.ted.com/talks/johanna_blakley_lessons_from_fashion_s_free_culture.html

    12. Re:Really? by drinkypoo · · Score: 2

      I would argue that copyright law began in Alexandria. If only today's copyright law looked like their copyright law, things would be better. Or perhaps, vice versa.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    13. Re:Really? by oobayly · · Score: 4, Funny

      Render HTML properly?

  2. Re:Still dont get it by nedlohs · · Score: 2

    If said car manufacturer had a monopoly on cars and was attempting a monopoly on perfume then the EU would say yes.

  3. Dr. Evil working in Redmond? by ackthpt · · Score: 3, Insightful

    How do you explain something like this? Would you think with all the people Microsoft has in their employ they would assign the duty of EU Compliance Checklist Monitor to someone?

    --

    A feeling of having made the same mistake before: Deja Foobar
  4. Re:LOL extrapolation by nedlohs · · Score: 5, Informative

    When you have data points both before and after the time period you are trying to estimate the values for it isn't extrapolation you idiot. It's interpolation.

  5. "glitch" by whoever57 · · Score: 4, Insightful

    Hah! If you believe it was a glitch, then I have a bridge to sell you. Noone in Microsoft noticed this issue for over a year? No QA process found this?

    --
    The real "Libtards" are the Libertarians!
    1. Re:"glitch" by Anonymous Coward · · Score: 3, Informative

      How is this Microsoft's issue? It was the OEM's fault for using the non-EU version of Windows service packs.

  6. Re:Still dont get it by Nyder · · Score: 5, Funny

    Look at the whole French Newspaper/Google debacle that's going on right now. It's a direct symptom of socialism. That's what you get when everyone is entitled to a cut of everyone else's work.

    The more you peeps post bashing socialism, the more it sounds like a good thing. It's like the corporations are so afraid of people turning to socialism, they go around reminding us that is what they are afraid of.

    We get more people bashing socialism then we get people suggesting it. Maybe there is something to this socialism idea after all...

    --
    Be seeing you...
  7. The "Glitch" by sexconker · · Score: 5, Insightful

    The "glitch" is a result of OEMs integrating the wrong version of service packs into their images.
    When they integrate the non-EU version of a service pack then the image won't present the "ballot screen" to the user.

    1. Re:The "Glitch" by whoever57 · · Score: 5, Insightful

      The "glitch" is a result of OEMs integrating the wrong version of service packs into their images.

      [citation required].

      Every source I have read on the web shows Microsoft admitting to the "error" themselves, not blaming it on OEMs.

      --
      The real "Libtards" are the Libertarians!
    2. Re:The "Glitch" by Omnifarious · · Score: 2

      For your assertion to be correct, your post would have to be truth. However, it's not so your reply is irrelevant.

      Oh, so their practice of having OEM versions of Windows that OEMs are allowed to modify is not responsible for the loads of horrible software loaded onto the typical new computer?

      And that practice, if I'm not mistaken, is also dependent on the OEM towing the line and selling only systems with Microsoft software preloaded. Is this not also true?

  8. Re:Consistency by Baloroth · · Score: 3, Insightful

    It's a good thing that they demand this of Microsoft. I mean, without setting this precedent, how else could we be offered the chance to freely and without jumping over hurdles obtain Firefox (or Chrome, for that matter) on our iPhones?

    The iPhone is, in the US at least, at ~33% market share. Come back when they have a 80-90% and I (and the regulators) might start listening.

    --
    "None can love freedom heartily, but good men; the rest love not freedom, but license." --John Milton
  9. How about other companies? by fufufang · · Score: 2

    Why isn't other companies like Apple forced to include a browser selection screen in OSX?

    1. Re:How about other companies? by ledow · · Score: 3, Informative

      Because nobody has taken Apple to court and proved they are abusing monopolism of a market.

      Simple as that. Doesn't even mean they *aren't* doing just that. But nobody has bothered to take them to court for it. And it's not just governments that can do that, but their competitors too.

  10. Re:Money? by Anonymous Coward · · Score: 4, Funny

    Does the EU have weapon of mass destruction by any chance?

    Yes. Both the UK and France are part of the EU, and both have nuclear weapons.

    Yes, but they both have launch control systems that run on Windows. MSFT wins again.

    (That's supposed to be funny. Laugh you bastards.)

  11. Re:Money? by landoltjp · · Score: 5, Funny

    Does the EU have weapon of mass destruction by any chance?

    Yes, they have Greece :)

  12. Why is this still relevant? by Dahamma · · Score: 2, Informative

    IE isn't even the most popular browser in most EU countries any more:

    http://en.wikipedia.org/w/index.php?title=File:Countries_by_most_used_web_browser.svg&page=1

    And according to Wikimedia usage stats, at least, it's not even leading in usage share any more, anyway:

    http://en.wikipedia.org/wiki/Usage_share_of_web_browsers

    Pundits are already predicting the end of Microsoft as a dominant player in the industry (which *is* a bit of an exaggeration, so far at least), yet they are still forced to adhere to an almost 10-year old anti-trust decision (an eternity in the industry). In other news, the EU is also considering sanctions against US Steel for their dominant control of the industry in 1955.

    1. Re:Why is this still relevant? by houghi · · Score: 5, Insightful

      It is relevant, because they ignored an order from the courts.

      And the reason that IE isn't the most popular one in the EU is precisely because of said order.

      --
      Don't fight for your country, if your country does not fight for you.
    2. Re:Why is this still relevant? by Billly+Gates · · Score: 2

      More relevant than ever!

        Until MacOSX, Linux, and tablets start gaining more momentium it gives IE an unfair advantage and pisses off webmasters!

      Want a cool fluid HTML 5 of slashdot? Nope aint happening. What about bbc news? Nope aint happening. Anysite? Yeah on your phone NOT PC. Why? The answer is IE ... make that old IE since IE 9 has some support and iE 10 with full HTML 5 is right around the corner for Windows 7 hopefully this year.

      Seriously if that browser was not standard in the US, Canada, and pretty much every country besides the EU we would have HTML 5, no flash, accelerated graphics, etc. Stop fearing the government and regulations. It exists for a reason and in this case it may have helped break the IE 6 stranglehold. Europians were the first to use Firefox because of the ballot forcing webmasters to write w3c compliant code and companies to care about other browsers besides IE 6. We might still be using it today without that ruling!

  13. Users choose a pretty icon? :) by saikou · · Score: 3, Insightful

    So, does this mean that the only reason Firefox is getting those downloads, is because users are bored and pick a pretty icon from the list?
    Cause even bing.com shows Firefox download page on the first page of "Firefox" query so I'm not sure I can believe in extra 50K people not being able to get Firefox if they want it. :)

    I know users sometimes are not smart enough to find and download something, but this is ridiculous...

    1. Re:Users choose a pretty icon? :) by Billly+Gates · · Score: 2

      Yep. Most users are pretty dumb and this is true especially with the aging baby boomers who are 45+ and hate change. They would buy systems with XP still if it were offered. Maybe they once used that Fox Fire browser methingie their kids installed on their older computer but why risk and try to find it?

      IE 9 is actually usable now and not a bad browser. My guess is they just got used to that.

      Now those who read slashdot are in the minority and younger users have no quarrel googling chrome or Firefox. But there are more older people than younger people.

      I wish the US had this ballot. The USA is one of the last holdouts of high IE usage. Gee, why is that? Because it comes with peoples computers.

  14. Re:Why do they even play along? by ledow · · Score: 5, Insightful

    Because MS make more money from the EU market and sell more goods/services to it than anywhere else. Yes, that includes the US. You're second. Same as in a lot of IT markets. Hell, some of the gaming markets you're not even third.

    You can piss them off if you like, but that's the LARGEST market they deal with. Same for Google, eBay and lots of other companies that deal internationally.

    Ignore the fine and they seize your assets (i.e. freeze your bank accounts), which means zero effective business in that region. That's billions of Euros lost every year because you got stroppy and didn't pay a fine that you were legally required to pay.

    Think that's fiction? They were >50% of your assets, sales and money (i.e. anything stored in the EU, or held by the EU, or sold to the EU) overnight is no small thing. And if you do business in the EU, you're liable to EU taxes and law (including fines) NO MATTER WHAT, so they'd literally just get other countries to take that from your bank account and pay it, no matter where you tried to hide it.

    And, as it was, the US investigated this same matter and decided not to do anything. The EU investigated it and charged them billions. AND THEY PAID. Because it's the most incredibly stupid thing in the world not to. The EU literally have the power to say "No, you can't sell Windows" if they like.

  15. Re:MORE IMPORTANTLY by Anonymous Coward · · Score: 2, Insightful

    NO. Slashdot does not need to define every little thing that someone, somewhere might not understand. You're already on the internet, any questions can be answered with a few clicks. If nothing else, anyone with a descent IQ can figure out it's a way to choose a browser from the context. Anyone who has been on Slashdot would know Europe made Microsoft do this to try and keep Microsoft from leveraging Windows to get people to use Internet Explorer.

  16. Microsoft agreed to this by DragonWriter · · Score: 5, Insightful

    Why is this still relevant?

    Because this is what Microsoft agreed to.

    Pundits are already predicting the end of Microsoft as a dominant player in the industry (which *is* a bit of an exaggeration, so far at least), yet they are still forced to adhere to an almost 10-year old anti-trust decision (an eternity in the industry).

    Its not a decision, its an agreement they entered into to avoid a trial and a resulting decision. Its quite possible that an actual decision, rather than a negotiated settlement, would have involved greater up-front cost but less in terms of long-term, ongoing restrictions. Microsoft made a choice that they'd rather have what they are now subject to than take the risk of the kind of fines and other up-front consequences at risk in a trial. That may or may not have been a bad decision in retrospect, but it was Microsoft's decision.

  17. How is Apple a MUCH worse offender? by DragonWriter · · Score: 4, Insightful

    When is the EU going to go after Apple for some of these same things?

    Presumably when Apple first has a monopoly in some market, and then illegally leverages that monopoly to gain power in an existing, separate market, and then makes a settlement agreement like Microsoft made to resolve the anti-trust charges over that leveraging, and then violates that agreement the way Microsoft did that is at issue here.

  18. Develop a search engine by thetoadwarrior · · Score: 3, Funny

    They should develop a search engine to use to push their browser on people and then make the browser install the wrong place to avoid windows protections. If by-passing windows protections is good enough for private data stealing malware then it's good enough for a browser.

  19. Re:Still dont get it by Luckyo · · Score: 5, Interesting

    That's because it is a good thing when done right. Most in US screaming about socialism being bad seem to fail to notice that socialism was one of the most powerful drivers behind the rise and staying power of the middle class. 60s and 70s, often hailed as the golden age of USA were the time when the country was very socialist. Taxes on the rich were extremely high and social security net was quite wide-reaching.

    It's in fact a very interesting argument that shrinking of middle class is currently going hand in hand with cutting of socialism in favour of capitalism in many strata of society.

  20. Re:Still dont get it by Luckyo · · Score: 3, Insightful

    Because they themselves suggested it to the court. Both the idea and implementation of browser ballot were microsoft's own suggestions to the court.

  21. Re:Why do they even play along? by JDG1980 · · Score: 2

    I still have a hard time understanding why Microsoft even plays along with this. I would be like "It's my OS, it will have my browser. Suck it or don't use it."

    Because Microsoft cares about making money, not about proving some ideological point. As long as doing business in the EU is a substantial net profit, they will keep doing so.

  22. Re:Still dont get it by Lennie · · Score: 2

    I are badly informed, they crack down on EU companies too, no problem.

    If you do business in the EU market and abuse your power as a business, you will be smacked.

    --
    New things are always on the horizon
  23. You are an idiot. by Anonymous Coward · · Score: 2, Insightful

    And you don't know the difference between interpolation and extrapolation.

    Extrapolation makes assumptions about future and they fail when something extraordinary happens in the future.

    Interpolation makes assumptions about past - it's like assuming that missing numbers in 1 2 3 4 ... ... 7 8 9 should have been 5 and 6. Knowing that actual numbers there were 1 and 2 we can assume something out of ordinary happened. Like MS messing up the ballot, for example.

  24. Re:Still dont get it by moderatorrater · · Score: 2

    Just like capitalism/free markets, when done correctly it's great and absolutely vital to the welfare of the nation. It's when things are taken too far that we have problems.

  25. Re:Consistency by flimflammer · · Score: 2

    One person isn't saying both things.

  26. Re:LOL extrapolation by nedlohs · · Score: 2

    Which has absolutely nothing to do with it not being extrapolation.

  27. Re:Why do they even play along? by Mr+44 · · Score: 3

    Completely false. According to http://www.advfn.com/p.php?pid=financials&symbol=NASDAQ%3AMSFT

    Foreign Sales: $34,877mil
    Domestic Sales: $38,846mil

  28. Re:Money? by LordLucless · · Score: 2

    Mass destruction, not cash destruction

    --
    Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
  29. Re:Consistency by jo_ham · · Score: 2

    So what you're saying is that OS X and Linux are not viable competitors to Windows?

    Oh, Windows isn't a monopoly. Gotcha.

    So what's this all about again?

    That is exactly what I am saying, in terms of marketshare. OS X is currently at around 7% (but of new sales, makes up about 20%), and Linux is.... considerably below that. At the time of the court ruling, those numbers were further skewed towards Microsoft. Microsoft was found guilty by a court of abusing its monopoly position in the OS market, hence the subsequent restrictions placed on it.

    It is absolutely not possible for Apple to be in that position since it never reached monopoly status in the smartphone market, hence the GP's Apple bash is just nonsensical. Even at the height of it's surging success, while everyone else was suddenly realising there was a market in it, they were simply displacing RIM.

    The relative qualities of the OSes do not matter - merely that one of your choices is not in an effective monopoly position.

  30. Re:What Were Mozilla's Actual Damages? by Ash-Fox · · Score: 2

    What Were Mozilla's Actual Damages?

    User base.

    --
    Change is certain; progress is not obligatory.